AT&T MERLIN LEGEND Manuals

The BRI (Basic Rate Interface) Access button is a button programmed on any of the first ten buttons on your telephone. Using this button, you can use BRI features available through your local telephone company, known as the central office or CO. Similar to the MERLIN LEGEND Trunk-to-Trunk Transfer feature, the Central Office (CO) Transfer feature allows you to connect the caller to a branch office in a distant office or redirect a local or long-distance misdialed number to the correct number. By using the BRI Access button to dial the destination station of your call, the BRI lines to the MERLIN LEGEND system are available for additional in-coming calls and call handling. In addition to the CO Transfer feature, the BRI Access button also identifies the last line used for a call for use with the Local Area Signaling Services (LASS) features. The LASS features provide you with call management capabilities: G Automatic Callback G Automatic RecalI Note: Depending on your CO, the names of these features and their feature codes, and the voice prompts you hear may vary. Each of these features can be activated on any multi-line telephone with a Personal Line button for the BRI line on which the call was placed or received. However, use of the LASS features is not recommended in a pool environment. Note: There can be only one BRI Access button on a telephone. Check with your system administrator that your telephone has been programmed to use the BRI Access button features. Procedures for using each of these features follow.

AT&T MERLIN LEGEND ™ Communications System Release 2.0 Analog Multiline Telephones User's Guide

Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System AT&T 555-601-010ADD March 1995 AT&T

System Speed Dial — — — — — Account Codes List Most Often Used Codes List Most Often Used Codes Name Code Name Code 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 8. 9. 8. 9. 10. 11. 10. 11. 12. 12. 13. 13. 14. 14. 15. 15. 16. 16. 17. 17. Posted Messages 1. Do Not Disturb 6. 11. 16. 2. 7. 12. 17. 3. 8. 13. 18. 4. 9. 14. 19. 5. 10. 15. 20. AT&T CIC# 555-620-133 Issue 1 – October 1992

555-610-114 Issue 1 August 1991 MERLIN LEGEND  COMMUNICATIONS SYSTEM Data Guide

555-610-118 AT&T MERLIN LEGEND™ Communications System Data Planning Forms

ABC Company AT&T Merlin Legend Communications System Merlin Legend Feature Summary AT&T Proprietary Page 1 Use Pursuant to Company Instructions Merlin Legend Feature Summary Three categories of features are supported by Merlin Legend: • System features enhance the operation of the entire system. • Station features give station users the flexibility to program a voice terminal to satisfy their individual needs. • Attendant features are used only or most often by the system’s attendant. System Features Most system features must be programmed by the system administrator using the administrator telephone, or SPM software on the Integrated Solution. Features that require additional equipment and/or ports on the control unit circuit modules are noted with an asterisk (*). Feature Description Benefit Allowed Lists Allows restricted stations to have additional calling capacity to specific area and/or exchange codes. Provides flexibility in restricting stations to control cost and still meet the needs of the business. Automatic Maintenance Busy A malfunctioning loop start, ground start, or tie line is automatically placed in a maintenance busy state, preventing outside calls from being made on that line. Prevents users from wasting time trying to place calls on malfunctioning lines. Automatic Number Identification (ANI) Identifies the caller on an incoming PRI trunk call by either the telephone number or the billing number. Combined with PassageWay Direct Connect, the caller’s database record can automatically appear on a PC. Requires ABC Company subscribe to ISDN ANI service from the local telephone company. Employees can user caller information to screen calls for personalized handling and faster routing. Automatic Route Selection Predefined patterns are used to automatically route all outside calls over the most cost-effective line facility. Removes burden of selecting the most cost-effective facility from the user. Provides more efficient use of line facilities; saves money. Automatic System Backup and Restore Using the memory card interface, ABC Company can automatically back up the system daily or weekly. Eliminates need for a standalone PC to perform backup and restore functions.

Frequently Asked Questions Office Switching Systems Legend Q. How do I use Account Codes to keep track of calls ? A. Use Account Code Entry to enter account codes (developed by accounting or administrative personnel) for outside calls, both incoming and outgoing. These codes appear on Station Message Detailed Recording (SMDR) reports, along with other call information, and are used for billing or cost accounting to identify outgoing calls with a project, client, or department. You can enter an account code before or during a call or not at all. You can also change, correct, or cancel an account code while the call is in progress. Forced Account Code Entry is similar, but affects only outgoing calls and requires a caller to enter an account code before placing an outside call. You can change or correct an account code while a call is in progress, but you cannot cancel it. To enter, change, or correct an account code during a call, activate the feature and enter the account code. Only the person who enters the account code hears the tones generated by dialing the account code number. To cancel an account code (when permitted), activate the feature and exit without entering a code. With Forced Account Code Entry, if you try to make an outside call without entering an account code, the following occurs: • If you select an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call is blocked. Depending on the type of telephone used, this may be indicated by the programmed Account Code Entry button flashing, the SA button going to the off/idle state, or an intercept tone. • If you try to make an outside call on a personal line or Pool button without entering an account code, there is no dial tone. Q. What are Auto Dial buttons and how do I use them? A. Use Auto Dial buttons for one-touch dialing of frequently called telephone numbers. Two types of Auto Dial buttons can be programmed: • Inside Auto Dial. This button automatically dials any extension or group extension in the system such as a co-worker, calling group, fax machine, or voice mail system. An operator can also program inside Auto Dial buttons for park zone extension numbers. When an inside Auto Dial button is programmed, the user can see the status of the extension associated with the button; the green LED next to the button is on when a person at the extension is on a call, when Do Not Disturb is on, or when the extension is forced idle for centralized telephone programming or system programming XE "Auto-Dial: Inside Auto Dial • Outside Auto Dial. This button automatically dials frequently called telephone numbers, as well as account codes, long distance company access codes, bank access codes, or emergency contact numbers.

AT&T AT&T 555-610-140 Issue 1 August 1991 MERLIN LEGEND™ Communications System Installation, Programming, & Maintenance

AT&T MERLIN LEGEND™ Communications System Key System Planning