Avaya 9601 Manuals

Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP Release 7.1.7 Issue 2 January 2020

Avaya 9601 IP Deskphone SIP Quick Reference Release 7.1.7 Issue 1 October 2019 © 2019, Avaya Inc. All Rights Reserved. Scrolling and navigation When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options. Use the up and down navigation arrows to scroll up or down through lists; holding either arrow for a few seconds produces a fast scroll. Use the right and left navigation arrows to move between the Phone screen and Features list or the Features list and System Numbers list, or to move the cursor right or left when entering text. Use the Display More key to scroll the selected line when the double chevron symbol (“>>”) appears in the display. When you scroll to a line on the display, that line is selected. The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person. You can also select a line or feature without scrolling by pressing the corresponding line button. About icons The icons in the following table indicate the state of a call, navigation choices, or the status of a contact whose presence you are tracking. Icon Description Missed call; a call was not answered or was forwarded to voice mail. Incoming call is alerting. Table continues… Icon Description Call is active. Call is on hold. Your calls are being forwarded. Conference is active. Conference is on hold. Use the Display More key to see more information on the selected line. The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button. Presence icon indicating this contact's phone is busy with the Send All Calls feature active. See Presence icons topic for more information. This icon also designates that a feature is not available at this point of a call. Indicates that the deskphone is not connected to the session manager and is operating in "failover" mode. Some features may not be available or work correctly. Icon also indicates non- AST mode. For more information about failover, see the topic Limited access during failover. Indicates that the call is using a wideband codec for good quality voice call. Indicates a low network performance or presence of local network issues that might result in lower call quality. Indicates that the user enabled the LNCC feature. The LNCC feature changes the Multiple Call Appearance deskphone to a Single Call Appearance deskphone. Indicates the extend call feature. The extend call feature allows Table continues… Icon Description you to transfer a deskphone call to your mobile phone. Indicates that the end to end call is secured. Indicates that the SLA Mon™ agent has taken control of the deskphone. Indicates that the call is being recorded for SLA Mon™. Indicates the Team button ringing state. Indicates that the Send All Calls feature is on. Presence icons appear when you set up the person whose presence you want to track as a contact and enter a handle (a phone number or URI) for that person. Call history icons for 9608/9608G deskphones The following icons indicate the types of calls. Icon Name Description Missed call Indicates that you did not answer the call or had forwarded the call to your voice mail. Answered call Indicates that you have answered the call. Outgoing call Indicates that you have made the call. Bridged call Indicates the number of bridged calls. Presence icons The following icons indicate the presence status of a contact. 1

Avaya one-X™ Deskphone SIP Installation and Maintenance Guide Release 6.1 for 9601IP Deskphone 16-603843 Issue 1 December 2010

Scrolling and navigation Use the up and down navigation arrows to scroll up or down through lists; holding either arrow for a few seconds produces a fast scroll. Use the right and left navigation arrows to move between the Phone screen and Features list or the Features list and System Numbers list, or to move the cursor right or left when entering text. Use the Display More key to scroll the selected line when the double chevron symbol (“>>”) appears in the display. When you scroll to a line on the display, that line is selected. The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person. You can also select a line or feature without scrolling by pressing the corresponding line button. Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: • Options & Settings... • Browser... • Network Information... • About Avaya one-X • Log Out Options & Settings lets you change your call settings, personalize button labels, adjust brightness and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See Options & Settings for more information. The Browser menu contains additional web-based applications. (If no web applications are available for your phone, the Browser menu is not shown.) Network Information shows a summary of network-related parameters for your phone and provides diagnostic information. See Viewing Network Information for information. If your administrator has set up Web applications, this option appears under the Phone Settings menu instead. About Avaya one-X provides the release number of your telephone software. Log Out lets you sign off the phone, to protect your settings or to allow another user to log in. Answering and making a call Answering a call Answer an incoming call in one of the following ways: • If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to answer using the headset. • If you are on another call, from the Phone screen, scroll to the line with the incoming call and press Answer or OK. • If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are on another call and the telephone does automatically display the incoming call, you can press Ans Hold to automatically put the first call on Hold when you answer the new call. Alternately, you can press Ans Drop to automatically drop the first call when you answer the new call. Making a call Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line. Making a call using edit dialing Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it.Using the Bksp softkey, you can backspace to "edit" the number before actually dialing it. Putting a call on hold 1. Press Phone to view the main Phone screen, if necessary. 2. If you are not active on the line you want to put on hold, select that line. 3. Press Hold. 4. Press Resume or the line button of the held call to retrieve the call. Your system administrator may have administered the Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. Transferring a call 1. From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the call to be transferred appears. 2. Press Transfer. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log History list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK Forwarding calls 1. From the Phone screen, scroll right to access the Features menu. 2. Select Call Fwd. 3. Enter the number to which you want to forward your calls as the destination, then press Enter or OK. After you enter the forwarding number, you hear a confirmation tone. 4. Press OK or the Line button to turn the call forwarding feature off if it is already on. Conference calls Setting up a conference call 1. From the Phone screen, select your active call. 2. Press Conf. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list. 4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference call. 6. Press Drop at any time to drop the last person added to the conference call. Adding a person on hold to a conference call 1. From the Phone screen, select your active call. 2. Press Conf, or Add if you are already in a conference. 3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press Details. 3. Select the person you want to drop. 4. Press Drop.