Cisco 7960 Series Manuals

(optional) Computer Handset Port Headset Port Cisco 7940/7960 IP Phone NETWORK PORT (10/100 SW) AC ADAPTER PORT, POWER SUPPLY W/ADAPTER PORT PLUG, AND POWER CABLE W/WALL SOCKET PLUG ACCESS PORT (10/100 PC) Step 1: Connect the network 10/100 SW port to an available port on your switch or router using an Ethernet cable. Step 2: Connect the handset to the phone using the provided phone cord. Step 3: Connect the power adapter to the back of the phone. Step 4: Connect a computer or switch to the PC 10/100 port using an Ethernet cable (optional). Step 5: Connect a headset to the headset port (optional). For more information: http://www.cisco.com/support CISCO 7960 Basic Installation Instructions: for connecting the Cisco 7940/60 phone to the Internet via a router connected to a Cable or DSL modem Your Start-up Kit should include: Cisco 7940/60 IP Phone, Handset, Adjustable Footstand Handset Cord DC48V Power Adapter and Cable RJ-45 Ethernet Cable Quick Installation Guide 1 2 5 4 2 Installation Guide: Setting Up Your CISCO 7940/7960 1 3 6 4 5 3 6 QUICK InStallatIOn GUIde

CISCO IP PHONE 7940 / 7942 / 7945 / 7960 / 7965 The Cisco 7960 IP telephone provides easy access to a wide range of business features. SOFT KEYS Features available based upon the state of your phone TO PLACE A CALL Internal  Lift Handset, press the Speaker button, line button or the New Call soft key  Dial the extension External  Lift Handset, press the Speaker button, line button or the New Call soft key  Local – Dial 8 + Number  Long Distance – Dial 8 + 1 + Number LAST NUMBER REDIAL  Press the REDIAL soft key CALL FORWARD To Activate  When your phone is idle, press the CFWDALL soft key  Enter the number, OR press MESSAGE key for sending calls directly to Voicemail To Cancel  Press the CFWDALL soft key iDivert  When your phone is ringing, press the IDIVERT soft key to send the call directly to Voicemail  When on an active call, press the IDIVERT soft key to send the call directly to Voicemail CALL HOLD To Place a Call on Hold  From an existing conversation, press the HOLD soft key To Retrieve a Call on Hold  Press the RESUME soft key  If there are multiple calls on hold, scroll to the desired line before pressing the RESUME soft key JOIN This feature allows you to join two incoming calls. To answer the second incoming call  Press the ANSWER soft key if it’s appropriate to place your first caller on hold (pressing this soft key automatically puts the first caller on hold) To Join these two callers to create a 3-way call  Scroll to the call that is on hold  Press the MORE soft key  Press the JOIN soft key TO TRANSFER A CALL  During a call, press the TRANSFER soft key  Dial the number  Announce the call  Press the TRANSFER soft key to complete the transfer, hang up OR To Transfer Using Corporate Directory  During a call, press the TRANSFER soft key  Press the Directories button  Select the Corporate Directory (5)  Search the Corporate Directory  Press the DIAL soft key  Press the TRANSFER soft key to complete the transfer, hang up OR  If the person you attempt to transfer the call to is not available, press the END CALL soft key and the RESUME soft key to return to the original caller CONFERENCE CALL (maximum of 6) While a call is in progress, press the MORE soft key and then press the CONFRN soft key. Dial the extension or outside number.  After the party answers, press the CONFRN soft key to bring the parties together To add additional parties  Repeat the above steps  When all parties have been called – press join. To reconnect to the Conference when a called party isn’t joining  If the person you attempt to bring into the conference is not available, press the END CALL soft key and then the RESUME soft key to return to the conference call To view the conference call members  Press the MORE soft key, then press the CONFLI soft key to view the members on the conference call  Press JOIN after everyone is on. The initiating caller may hang up, if desired. CALL PARK To Park a Call (park positions 446000-446199)  On an existing call, press the MORE soft key and then the PARK soft key, the call is automatically placed into a park position, note the position  Hang Up To Retrieve a Parked Call  Dial the park position to which the call was parked, you are now connected CALL PICKUP  While a phone in your “pickup group” is ringing, Lift your handset or push the NEW CALL soft key  Push the MORE soft key, then the PICKUP soft key and your phone will start ringing.  Push the ANSWER soft key

Cisco 7940/7960 Quick User Guide 1 2 4 5 7 8 3 9 10 11 12 13 14 6 15 16 Phone overview 1. Handset with indicator light – Blinks when phone rings, Stays lit when there is a new voicemail. 2. LCD screen – Display features such as time, date and calls. 3. Soft Keys – These changes dependin on what is currently happening on the phone 4. Line or speed dial button – 7940 models have 2 lines available. 5. Foot stand adjustment – Raises or lower the phone. Hold the button in while adjusting 6. Messages button – Allows retrieval of your messages. 7. Directories button – Provides call history. 8. ? button – provides information on the next key pressed. 9. Settings button – Change the phone ring ring and contrast here. 10. Speaker button – Turn the speaker on and off. 11. Mute button – Turn mute on or off. 12. Headset button – Turn headset on or off. 13. Volume button – Increases or decreases the volume. 14. Services button – Provides access to phone service (if available.). 15. Navigayion button – allows you to scrool through the text on the LCD screen. 16. Dial pad – used to dial in numbers. Basic Phone Features To place a call:  Lift the handset and dial the number  Press the line button for your extension and dial.  Press the Speaker button and dial.  Press the NewCall soft key and dial.  If you are using the headset, press the Headset button and dial. To answer a call:  Lift the headset.  If you are using a headset, press the Headset button. If necessary press the line button of the incoming call.  To use the speakerphone, press the Answer key or the Speaker button.  Press the answer button on the softkey. To end a call:  Hand up with the handset.  If you are using the headset, press the Headset button or the EndCall button.  If you are using the speakerphone, press the Speaker button or the EndCall soft key. To redial a number:  To redial the most recently dialed number, press the redial soft key. To put a call on hold:  Press the Hold soft key.  To return to the call, press the Resume softkey.  If multiple calls are on hold, use the Navigation button to select the desired call before you press resume.  If multiple calls on multiple lines are on hold, press the line button for the line to which you want to swicth and use the Navigation button to select the desired call. Press Resume. To Transfer a call:  For assisted transfer: During a call, press more and then press Trnsfer soft key. This puts the call on hold. Dial the number to which you want to transfer to the call. As soon as you hear ringing, or after the party answers, press the Trnsfer. Note: If the transfer fails, press the Reusme soft key to return to the original call.  For blind transfer: During a call, press more and then press BlndXfr soft key. This puts the call on hold. Enter the number to which you want to transfer to the call and press dial soft key.

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1 Table of Contents Getting Started 3 Using this Guide 3 Connecting Your Phone 4 Adjusting the Footstand / Handset Rest 5 Signing In to Your Phone 5 Choosing the Proper Headset 5 An Overview of Your Phone 6 Understanding Buttons and Hardware 6 Phone Screen Features 8 Cleaning the Phone 8 Understanding Lines vs. Calls 9 Line and Call Icons 9 Feature Availability 9 Basic Call Handling 10 Using a Handset, Headset and Speakerphone 10 Using Mute and Volume (Including Ringer) 10 Placing a Call 10 Answering a Call 11 Ending a Call 12 Using Hold and Resume 12 Switching Between Multiple Calls 12 Transferring Calls 13 Forwarding All Calls to Another Number 13 Do Not Disturb (DND) 13 Viewing Multiple Calls 14 Our Phones 14 Intercom 14 Overhead Paging 14 Advanced Call Handling 15 Conference Calling 15 Speed Dialing 16

Business Feature Set T6000 Release 6.0 SCCP Protocol © 2007 Red Gap Communications, Inc. All rights reserved. Revision 20070309 Quick Reference Book Cisco 7940 & 7960 Series IP Phones

Hostcomm Hosted Telephony CISCO HANDSET USER GUIDE USER GUIDE

Cisco IP Phone 7940/7960 User Guide SL10020 (01) 2008 Page 1 of 3 Basic Call Features HEADSET USERS: you must press the green headset button to place and answer calls. 5 ways to place a call. Dial 9 first for outside calls. • Lift the handset and dial the number. • Press a line button and dial the number. • Press the Speaker button and dial the number. • Press the NewCall softkey and dial the number. • Enter the number and press the Dial softkey 4 ways to answer a call: • Lift the handset. • Press the line button associated with the incoming call. • Press the Answer softkey (appears when call is incoming). • Press the Speaker button. 3 ways to end a call: • Hang up the handset. • Press the Speaker button. • Press the EndCall softkey. Dialing Rules • Internal Calls –> Dial 4-digit extension • Local Calls -> Dial 9 + number • Long Distance Calls -> Dial 91 + number • International calls -> Dial 9011 + number • Emergency Calls -> Dial 911 or 9911 Hold / Retrieve To place a call on and off hold: • While on a call, press the Hold softkey. • To return to the call, press the Resume softkey. Redial To redial the mostly recently dialed number: • Lift the handset and press the Redial softkey, or simply press the Redial softkey to activate the speaker phone. Call Transfer To transfer a call: 1. During a call, press the Transfer softkey. This places the call on hold. 2. Place a call to another person. 3. When you hear ringing, press Transfer again, or when the party answers, announce the call and press Transfer. 4. If the party does not accept the call, press the EndCall softkey and then the Resume soft key to return to the original call. Direct Transfer to Voicemail To transfer a caller to a person’s voicemail box press the Transfer softkey, enter * plus the 4-digit extension and press the Transfer softkey again. Ad-Hoc Conference Call / 3-Way Calling (up to 10 participants) To place a conference call: 1. During a call press the More softkey and then the ConFrn softkey. This will automatically select a new line and place the other party on hold. 2. Place a call to another person. 3. When the call connects or starts ringing, press ConFrn again to add this person to the conference call. 4. Repeat to add additional callers. Only the conference initiator can add conferences on to call Conference Call Options* • Hold: to place a conference call on hold, press the Hold softkey. The other parties can talk among themselves but they cannot hear you. • Speaker: To place a conference call on speakerphone, press the Speaker button. • ConfList: List of current conference call participants o Highlight an active conference call and press ConfList to view a list of conference participants. o Participants are listed in the order in which they joined the conference with the most recent at the top. o Person at the bottom of the list with an asterisk (*) next to the name is who started the conference call. • Remove: Drop the last participant added to the conference call o You can remove conference call participants only if you initiated the conference call. o Highlight participant’s name at the top of the conference list and press Remove. • Update: Updated list of conference participants o While viewing the conference list, press soft key Update for an updated list of conference participants. 7940 has two line appearances

CISCO 7940/7960 IP PHONE USER GUIDE Somerset I.S.D. - Documentation Cisco Voice over IP Phone