Cisco 7961G - IP Phone VoIP Manuals

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademark trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other count All other trademarks mentioned in this document or Website are the property of their respec owners. The use of the word partner does not imply a partnership relationship between Cisco and other company. (0705R) © 2008 Cisco Systems, Inc. All rights reserved. OL-16475-01 QUICK REFERENCE Cisco Unified IP Phones (SCCP) 7905G/7912G, 7906G/7911G, 7940G/7960G, 7941G/7961G for Cisco Unified Communications Manager Express 4.3 This quick reference card is intended for Cisco Unified IP phone users who are already familiar with their phones. For more detailed information on your phone and its features, see your user guide. Note Because of differences in phone models and features, not all procedures and soft keys described here apply to all phones. Using the Quick Reference • Complete numbered items in sequence. • When there are bulleted items, choose only one. • Bolded terms identify soft keys you press. Place a Call • Lift the handset and dial the number. • Dial the number and then lift the handset. • Press the line button for your extension, dial the number, and then lift the handset. • Press any available button, dial the number, and then lift the handset. • Press New Call, dial the number, and then lift the handset. • Press a speed dial button and then lift the handset. • If you have selected a number from a directory, press Dial, and then lift the handset. Answer a Call • Lift handset. • If you are using a headset, press Headset. • To use the speakerphone, press Speaker or Answer. End a Call • Hang up. • If you are using a headset, press Headset or EndCall. • To end a speakerphone call, press Speaker or EndCall. Redial a Number • Lift handset, press Redial. • To use the speakerphone, press Redial. Hold a Call Hold • Press Hold. Retrieve • Press Resume. • To retrieve multiple calls, use the Navigation button to select the call, then press Resume. • To retrieve call on multiple lines, press the line button of the line you want to pick up. Transfer a Call 1. Press Trnsfr. 2. Dial “transfer to” number. 3. Wait for answer and announce caller. 4. Press Trnsfr to transfer the call or press End Call to hang up. 5. Press Resume to reconnect to the first caller. Transfer to Voice Mail 1. Press TrnsfVM. 2. Enter the recipient’s extension number and press TrnsfVM again Place a Conference Call 1. During a call, press more and then Confrn to open a new line and put the first party on hold. 2. Place a call to another number. 3. When the call connects, press Confrn again to add the new party to the existing call with the first party. To establish a conference call between two callers to a Cisco Unified IP phone, one active and the other on hold, press the Confrn soft key. End a Conference Call • Hang up the handset. • Press EndCall. Meet-Me Conference Call 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. Obtain a dial tone, then press more > MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. To end a Meet-Me conference, all participants must hang up. Ad Hoc Conference Call Start a Conference Call 1. From a connected call, press Confrn. (You ma need to press the more soft key to see Confrn 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants. Remove Participants 1. Highlight the participant’s name. 2. Press Remove. You can remove participants only if you initiated the conference. 3. To end your participation in a conference, hang up or press EndCall. Live Record a Call 1. Press LiveRcd. This puts the other party on-hold and initiates a call to the configured live record number. 2. Press LiveRcd again to stop recording. Join a Shared-Line Call 1. Highlight the remote-in-use call that you wan to join. 2. Press the more to navigate to cBarge and pres cBarge.

Cisco Unified IP Phones Installation • Phone Installation Overview, page 1 • Before You Begin, page 1 • Cisco Unified IP Phone Components, page 2 • Install Cisco Unified IP Phones, page 6 • Cisco Unified IP Phone Expansion Module, page 8 • Footstand Adjustment, page 11 • Phone Cable Lock, page 11 • Phone Startup Process Verification, page 14 • Network Settings, page 15 • Cisco Unified IP Phone Security, page 15 Phone Installation Overview This chapter helps you install the Cisco Unified IP Phones on an IP telephony network. Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see Cisco Unified IP Phones and Your Network. Note Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in this section. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Cisco Unified IP Phones and Your Network • Phone and Network Overview, page 1 • Cisco Unified Communications Product Interactions, page 1 • Cisco Unified IP Phone Power, page 3 • Phone Configuration Files, page 5 • Phone Startup Process, page 6 • Cisco Unified Communications Manager Phone Addition Methods, page 8 • Cisco Unified IP Phones and Different Protocols, page 11 • Cisco Unified IP Phone MAC Address Determination, page 12 Phone and Network Overview Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager. This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for powering phones. For related information about voice and IP communications, see: http://www.cisco.com/en/US/partner/products/sw/voicesw/index.htmlhttp://www.cisco.com/en/US/products/ sw/voicesw/index.html This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key components of the Voice over IP (VoIP) network. Cisco Unified Communications Product Interactions To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco Unified Communications Manager system before sending and receiving calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Cisco Unified IP Phone Settings • Phone Settings Overview, page 1 • Cisco Unified IP Phone Menus, page 1 • Phone Setup Options, page 4 • Network Configuration Menu, page 6 • Device Configuration Menu, page 26 • Security Configuration Menu, page 50 Phone Settings Overview Cisco Unified IP Phones include many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone. Cisco Unified IP Phone Menus The Cisco Unified IP Phone includes the following configuration menus: • Network Configuration: Provides options for viewing and making a variety of network settings. • Device Configuration: Provides access to sub-menus from which you can view a variety of non network-related settings. • Security Configuration: Provides options for displaying and modifying security settings. Before you can change option settings on the Network Configuration menu, you must unlock options for editing. You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Handset, Headset, and Speakerphone • Headset, Handset, and Speaker Overview, on page 1 • Handset, on page 1 • Headset, on page 2 • Speakerphone, on page 4 • AutoAnswer with Headset or Speakerphone, on page 4 Headset, Handset, and Speaker Overview You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Handset The following table describes how to use the handset. Then... If you want to... Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected. Contact your system administrator about options to always select the primary line. Use the handset Press or ( ), then hang up the handset. Switch to the speakerphone or a headset during a call Press the Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Adjust the volume level for a call Handset, Headset, and Speakerphone 1

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: June 19, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Call Logs and Directories • Call Logs and Directories Overview, page 1 • Call Logs, page 1 • Directory Features, page 6 Call Logs and Directories Overview This section describes how you can use call logs and directories. To access both features, use the Directories button . Call Logs Your phone maintains call logs that contain records of your missed, placed, and received calls. Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone. Tips • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information. • (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call: ◦First entry—Last completed multiparty call ◦Second entry—First completed multiparty call • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Phone Features • Phone Overview, page 1 • Buttons and Hardware, page 1 • Line and Call Definitions, page 5 • Phone Screen Features, page 7 • Feature Buttons and Menus, page 8 • Feature Availability, page 9 • SIP and SCCP Signaling Protocols, page 10 • Energy Savings, page 11 Phone Overview Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of call features and services from your Cisco Unified Communications Manager User Options web pages. • A comprehensive online help system that displays information on the phone screen. Buttons and Hardware This section describes the phone buttons and hardware. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1