Cisco UNIFIED 6911 Manuals

Cisco Unified IP Phone and Telephony Networks • Phone and Telephony Networks Overview, page 1 • Cisco Unified IP Communications Product Interactions, page 1 • Cisco Unified IP Phone Power, page 4 • Phone Configuration Files, page 6 • Phone Startup Process, page 7 • Cisco Unified Communications Manager Phone Addition Methods, page 8 • Cisco Unified IP Phones and Different Protocols, page 11 • Cisco Unified IP Phone MAC Address Determination, page 12 Phone and Telephony Networks Overview Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other important Cisco Unified IP Telephony components, including Cisco Unified Communications Manager. This chapter focuses on the interactions between the Cisco Unified IP Phone 6901 and 6911, Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering phones. For related information about voice and IP communications, go to this URL: http://www.cisco.com/en/US/partner/products/sw/voicesw/index.htmlhttp://www.cisco.com/en/US/products/ sw/voicesw/index.html Cisco Unified IP Communications Product Interactions To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 1

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Text Part Number: OL-24582-01

Cisco Unified IP Phone Wall Mount • Wall Mount Components for Cisco Unified IP Phone 6901, on page 1 • Wall Mount Components for Cisco Unified IP Phone 6911, on page 4 • Adjust Handset Rest, on page 9 Wall Mount Components for Cisco Unified IP Phone 6901 The following section describes how to install the Wall Mount plate for use with the Cisco Unified IP Phone 6901. Cisco recommends that you use the Leviton Wall Mount plate (Leviton type number: 4108W-0SP) for mounting the Cisco Unified IP Phone 6901. The wall mount plate must be ordered separately from the phone. The following figure and table show a list of items required to mount the Cisco Unified IP Phone 6901 on the wall using the Leviton Wall Mount plate. Figure 1: Leviton Wall Mount plate Leviton Wall Mount Plate 2 RJ45 Connector 1 Cisco Unified IP Phone Wall Mount 1

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: August 13, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1 Your Phone Cisco Unified IP Phone 6901 The Cisco Unified IP Phone 6901 provides these features: • Phone connections • Buttons and hardware • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) © 2010 Cisco Systems, Inc. All rights reserved. Printed in the USA on recycled paper containing 10% postconsumer waste. OL-22883-01 QUICK REFERENCE Cisco Unified Communications Manager Express Quick Reference Card for Cisco Unified IP Phones 6901 and 6911 Quick reference is intended for Cisco Unified IP phone users who are already familiar with their phones. For details on your phones and phone features, see the user guide. Note Because of differences in phone models and features, not all procedures and soft keys described here apply to all phones. Using the Quick Reference Card • Complete numbered items in sequence. • Choose only one bulleted item. • Bold terms identifies soft keys. Place a Call • Lift handset and dial number. • Dial number and then lift the handset. • Press line button for your extension, dial the number, and then lift the handset. • Press the Speaker button, and then dial the number. Answer a Call • Lift the handset. • If you are using the speakerphone, press Speaker. End a Call • Hang up the handset. • If you are using a speakerphone, press the Speaker button. Redial a Number • Press the Redial button . • To place the call, get a dial tone on the line, then press the Redial button. Hold a Call Hold • Press Hold button. • To put a call on hold, press the Hold button . The line button flashes green. Resume a call • To resume the call, press the flashing green line button. Transfer a Call • Hookflash is used to transfer calls from the Cisco Unified IP Phone 6901. • The Transfer button is used to transfer calls from the Cisco Unified IP Phone 6911. • (For Cisco Unified IP Phone 6911 only.) Direct Transfer allows you to connect two calls to each other (without remaining on the line yourself). Transfer a Call to Another Number Using the Hookflash (For Cisco Unified IP Phone 6901 only.) • Verify that you are on an active call (not on hold). • Press and release the hookswitch to get a dial tone. • Enter the transfer recipient’s phone number. • Wait for the recipient to answer. (Or, skip to Step 5 while the call is ringing.) • Hang up. The transfer is complete. Place a Conference Call Using the Hookflash For Cisco Unified IP Phone 6901 only.) 1. Verify that you are on an active call (not on hold). 2. Press and release the hookswitch to get a dial tone. 3. Dial the party’s number. 4. Wait for the recipient to answer. (Or, skip to Step 5. while the call is ringing.) 5. Press and release the hookswitch again. 6. A conference with three participants is created. Set up a Conference (For Cisco Unified IP Phone 6911 only.) 1. Verify that you are on an active call (not on hold). 2. Press the Conference button . 3. Enter the phone number for the party you want to add to the conference. 4. Wait for the party to answer (or skip to Step 5. while the call is ringing). 5. Press the Conference button again. The conference begins. Repeat these steps to add more parties, if desired. Check for Voice Messages To check for voice messages: • Look for a solid red light on your handset. You can configure the visual message waiting lamp using your User Options web pages. • Listen for a stutter tone when you lift the handset. You can configure the audible message waiting lamp using your User Options web pages. Listen to Voice Messages (For Cisco Unified IP Phone 6911 only.) • Press the Messages button, then follow the voice prompts to listen to your messages. (For Cisco Unified IP Phone 6901 only.) • Using the keypad, dial the voice mail access number (provided by your system administrator), then follow the voice prompts to listen to your messages. Shared Lines Shared lines allow you to use one phone number for multiple phones. You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager. For example, if you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber.

Sede nas Américas Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 EUA http://www.cisco.com Tel: +1 408 526-4000 +1 800 553-NETS (6387) Fax: +1 408 527-0883 Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademark trademarks of Cisco and/or its affiliates in the United States and certain other countries. All o trademarks mentioned in this document or website are the property of their respective owners. use of the word partner does not imply a partnership relationship between Cisco and any o company. (1002R) © 2010 Cisco Systems, Inc. All rights reserved. Publicado a 31 de Março de 2010, OL-22546-01 INÍCIO RÁPIDO Telefone IP Cisco Unified 6911 1 Marcar 2 Atender 3 Silenciar 4 Correio de voz 5 Desviar todas 6 Espera 7 Conferência 8 Transferir 9 Definições de volume 10 Sugestões Nota Para obter os melhores resultados, imprima em papel de 8,5 x 14" (tamanho Legal). 1 Marcar Para efectuar uma chamada, levante o auscultador e marque um número. Remarcar o último número Prima a tecla ReMarc. . 2 Atender Quando recebe uma nova chamada, são apresentados os seguintes indicadores no telefone: • Luz vermelha intermitente no auscultador • Tecla de linha âmbar intermitente Para atender a chamada, efectue um dos seguintes procedimentos: • Levante o auscultador. • Prima a tecla de linha âmbar intermitente. • Prima a tecla Altifalante apagada . 3 Silenciar 1. Durante uma chamada, prima a tecla Silenciar . A tecla pisca para indicar que a opção Silenciar está activa. 2. Prima novamente Silenciar para desactivar a opção. 4 Correio de voz Quando receber uma nova mensagem, o telefone fornece os seguintes indicadores: • Luz vermelha fixa no auscultador • Sinal de marcação intermitente (se estiver disponível) Ouvir mensagens Prima a tecla Mensagens e siga os comandos de voz. 5 Desviar todas 1. Prima a tecla Funcionalidade e marque o número predeterminado definido pelo administrador do sistema para Desviar chamadas. 2. Marque o número de telefone para desviar chamadas. É apresentada uma luz âmbar fixa na tecla Linha e pode ouvir um sinal de marcação do obturador. 3. Para cancelar o desvio de chamadas, repita o Passo 1. 6 Espera 1. Prima a tecla Espera . A tecla de linha fica verde intermitente. 2. Para retomar uma chamada em espera, prima a tecla Linha verde intermitente, prima a tecla Altifalante ou levante o auscultador, se estiver no descanso. 7 Conferência 1. A partir de uma chamada ligada (e não em espera), prima a tecla Conferência . 2. Marque o número de telefone do participante a adicionar à conferência. 3. Prima novamente a tecla Conferência (antes ou depois do participante atender) para iniciar a conferência. Repita estes passos para adicionar mais participantes. 8 Transferir 1. A partir de uma chamada ligada (e não em espera), prima a tecla Transferir . 2. Marque o número de telefone do destinatário. 3. Prima a tecla Transferir (antes ou depois do destinatário atender) ou desligue para concluir a transferência. 9 Definições de volume A tecla Volume está localizada à esquerda do teclado. • Para ajustar o volume do auscultador, prima a tecla Volume para cima ou para baixo quando o telefone estiver fora do descanso. • Para ajustar o volume da campainha, prima tecla Volume para cima ou para baixo quand o telefone estiver fora do descanso ou quand a chamada estiver em espera. • Para silenciar o telefone quando estiver a toca prima a tecla Volume para baixo uma vez (premir várias vezes diminui o volume da campainha). 10 Sugestões Como configurar as marcações rápidas Para configurar marcações rápidas e personaliza várias funcionalidades e definições do telefone, aceda às páginas Web Opções do utilizador do Cisco Unified CM. Como utilizo a tecla Funcionalidade? A tecla Funcionalidade permite aceder a funcionalidades como Marcação rápida, Desviar todas as chamadas, Captura, Captura de grupo e Meet-Me. Pode premir a tecla Funcionalidade e em seguida, o número associado à funcionalidad Como posso aceder às definições de administrador? Levante o auscultador e prima as teclas *, # e 0 em simultâneo para aceder ao IVR para obter as definições de administrador do telefone Em alternativa, pode premir a tecla de altifalante e as teclas *, # e 0 em simultâneo. O PIN predefinido é 24726. Onde encontrar um Manual do Utilizado completo? http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html