Compaq dc5000 - Microtower PC Manuals

Support Telephone Numbers April 2007

Support Telephone Numbers

Downgrading Microsoft Windows Vista OS Business on HP Business Desktop FAQs Q: What are the dates of the Windows Vista® downgrade:? A: The Factory downgrade and Field downgrade are available as follows: a. Field Downgrade is available through January 31, 2009 b. Factory Downgrade is available through July 31, 2009 These dates will vary by region and product based on HP regional needs. Q: What is the difference between the Factory and Field downgrades? A: These are internal HP names used to describe the two different Windows Vista® OS downgrades that we offer. The “Factory downgrade” is done at the request of the customer when the HP Business DT is ordered. While still at the factory, the Vista Business PC is downgraded with a Windows XP Professional “Custom Pre-install Image” prior to shipping to the customer. The “Field Downgrade” occurs when an HP Business DT has already been shipped to the customer and the customer would like to downgrade from the Vista OS on their own or with the assistance of an HP Partner; HP ships recovery DVDs so the customer can reinstall the Microsoft® Windows® XP OS. Q: What does the customer receive when they purchase the factory Vista downgrade? A: In the Factory downgrade, the customer receives Microsoft® Windows® XP Professional 32-bit preinstalled on the HP Business DT and a Microsoft Windows XP Professional 32-bit OS image on the PC recovery partition, a Windows Vista® Business Edition COA (and license), a Windows Vista Logo on the Business PC, and both Windows Vista Business and Windows XP Pro recovery kits in the product carton. (Later on, when the customer desires to migrate to the Vista OS using the enclosed Vista DVD, they must understand that this is a complete reinstall of different OS and a backup of all files and applications will be needed).

HP Business Desktop BIOS HP BIOS Philosophy............................................................................................................................. 3 HP Business Desktop BIOS Features ....................................................................................................... 3 Deployment and Manageability......................................................................................................... 4 Installing a new computer.............................................................................................................. 4 Remote computer configuration ...................................................................................................... 4 Remote problem alerts and reaction................................................................................................ 5 Remote computer inventory............................................................................................................ 5 Remote computer control ............................................................................................................... 5 Multilanguage support .................................................................................................................. 6 Booting from various media........................................................................................................... 6 Stability .......................................................................................................................................... 6 Minimizing changes to stable products ........................................................................................... 6 BIOS change notification in advance.............................................................................................. 7 Security........................................................................................................................................... 7 Securing trust ............................................................................................................................... 8 Preboot security is vital to OS security............................................................................................. 9 User authentication....................................................................................................................... 9 Securing the Trusted Platform State (TPS) ......................................................................................... 9 Securing the BIOS flash............................................................................................................... 10 Securing startup ......................................................................................................................... 10 Securing portable data ............................................................................................................... 10 Smart cards ............................................................................................................................... 11 Preventing unauthorized data removal .......................................................................................... 11 Physically securing the platform hardware..................................................................................... 12 Overall BIOS security picture ....................................................................................................... 12 Thermal and Power Management..................................................................................................... 13 Balancing thermal and acoustic requirements................................................................................. 13 Saving power and money ........................................................................................................... 13 Enabling future power savings ..................................................................................................... 14 Serviceability................................................................................................................................. 14 Problem diagnosis and resolution ................................................................................................. 14 Detailed service information......................................................................................................... 16 Upgrades and Recovery ................................................................................................................. 16 Local BIOS update...................................................................................................................... 16

Desktop Management Guide Business Desktops Document Part Number: 312947-002 September 2003 This guide provides definitions and instructions for using security and Intelligent Manageability features that are preinstalled on select models.

Computer Setup (F10) Utility Guide Business Desktops Document Part Number: 312945-002 September 2003 This guide provides instructions on how to use Computer Setup. This tool is used to reconfigure and modify computer default settings when new hardware is installed and for maintenance purposes.

Hardware Reference Guide HP Compaq Business Desktop dc5000 Microtower Model Document Part Number: 359512-001 January 2004 This guide provides basic information for upgrading this computer model.

Service Reference Card HP Compaq Business Desktop dc5000 microtower Personal Computers © Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Document Number 360202-001. 1st Edition April 2004. Key Specifications . System Setup and Boot Basic system information regarding file, storage, security, and power configuration is maintained in the Setup Utility held in the system ROM. The Setup Utility is accessed by pressing the F10 key when prompted (on screen) to do so during the boot sequence. If the screen prompt opportunity is missed, a restart will be necessary. Failsafe Boot Block ROM The computer comes with a reprogrammable flash system ROM (read only memory). To upgrade the ROM, you may: a. Order an upgraded ROMPaq diskette or CD from HP. or b. Download the latest ROMPaq images from the HP Web site (www.hp.com) to diskette or CD. All ROMPaq ROM images from HP are digitally signed to ensure authenticity and minimize potential corruption. Your system ROM includes a Failsafe Boot Block that is protected during the flash process and allows the computer to be restarted in the unlikely event of an unsuccessful ROM flash. If the system detects an invalid system ROM during the boot sequence the system will sound one long and three short beeps, flash the three keyboard LEDs twice, and display a recovery mode message on the screen. To recover from the Boot Block recovery mode complete the following steps: 1. Remove any diskettes from the diskette drive or CDs from the CD drive and turn off power. 2. Insert a ROMPaq diskette into the diskette drive or ROMPaq CD into the CD drive. 3. Turn on power to the system. 4. If a Setup password has been established, the Caps Lock LED will come on to prompt you for the password. Enter the password. 5. A successful boot and ROM flashing (re-programming) with a ROMPaq diskette or CD is indicated by the three keyboard LEDs turning on and a series of beeps rising in tone. Security Functions The system offers two passwords (Power-On and Setup) for system and data protection. The passwords are independent of each other. The Power-On password, if established, protects the computer from unauthorized access by prompting the user for a password during power up. The Setup password, if established, protects the computer from unauthorized or inadvertent re-configuration by prompting the user for a password prior to entering the Setup Utility. To establish a password: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the computer. 2. As soon as the computer is turned on, press and hold the F10 key. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, a restart will be necessary. (If you are using a PS/2 keyboard, you may see a Keyboard Error message— disregard it.) 3. Select Security, then select Setup Password or Power-On Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Key Specifications Processor Type: Intel Pentium 4 or Intel Celeron RAM Type: DDR PC2100, PC2700, or PC3200 non-ECC Maximum RAM Supported: up to 4 GB depending on the model Expansion Bus: PCI 2.2 Graphics Adapter Integrated controller, PCI support Hard drive interface: UATA/100 I/O Interfaces: Serial (2), parallel (1), USB 2.0 (6), diskette drive (1) Computer Setup Menu Heading Option / Description* File System Information - Lists product name/processor type/speed/step- ping, cache size, system ROM version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number. About - Provides copyright information. Set Time and Date - Allows selection of system time and date. Save to Diskette - Saves system configuration, including CMOS, to a formatted, blank 1.44-MB diskette. Restore From Diskette - Restores factory default settings and clears all passwords. Save/Restore for Drive Key is supported. Set Defaults and Exit - Restores factory default settings and clears all passwords. Ignore Changes and Exit - Exits Computer Setup without applying or saving any changes. Save Changes and Exit - Saves changes to system configuration and exits Computer Setup. Storage Device Configuration - Lists all installed BIOS controlled storage devices. The following options appear when a device is selected. Diskette Type (legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive. Drive Emulation (IDE devices only) Selects drive type emulation for storage Drive Type Emulation Options ATAPI Zip Drive None (treated as other) Diskette (treated as diskette drive) IDE Hard drive None (treated as other) Disk (treated as hard drive) Legacy Diskette No emulation available IDE CD-ROM No emulation available ATAPI LS-120 None (treated as other) Diskette (treated as diskette drive) Transfer Mode (IDE devices only) Specifies active data transfer mode: PIO, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (IDE devices only) Selects translation mode to enable the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix. Options are: Bit-Shift, LBA Assisted, User, and Off. NOTE: The translation mode automatically selected by BIOS should usually not be changed. Translation Parameters (IDE disk devices only) Allows you to specify logical cylinders (max. of 1023), heads (max. of 255), and sectors per track (max. of 63) used by BIOS to translate disk I/O requests. Fields are visible and changeable only when drive translation mode is set to User. Multisector Transfers (IDE ATA devices only) Specifies how many sectors are transferred per multi-sector PIO operation. Options: Disable, 8, and 16. Options Removable Media Boot. Enables/disables ability to boot system from removable media. Removable Media Write. Enables/disables ability to write data to removable media. Primary IDE Controller enable/disable. Secondary IDE Controller enable/disable BIOS IDE MDMA Transfers. Controls how BIOS disk I/O requests are serviced. IDE DPS Self-Test - Allows execution of self-tests on IDE hard drives capable of Drive Protection System (DPS) tests. *Not all features available on all models. Continued Computer Setup Menu (Continued) Heading Option / Description* Storage (Continued) Controller Order - Allows selection of controller priority in the boot sequence. Not shown if all drives are connected to embedded IDE controllers Boot Order. Allows selection of boot order of installed mass storage devices (diskette, hard drive, CD-ROM, etc). Security Setup Password - Enables setup (administrator) password. Power-On Password - Enables power-on password. Password Options (appears only if Power-On password is set) - Enable/ disable password for warm boot. System IDs - Allows setting of Asset Tag and Ownership Tag, chassis serial number, keyboard locale, and Universal Unique Identifier (UUID). Master Boot Record (MBR) Security - Enable/disable MBR. Save MBR - Saves backup copy of MBR of current bootable disk. Restore MBR - Restores MBR to current bootable disk. (Appears only if MBR security is enabled.) Device Security - Enable/disable serial/parallel/USB ports, system audio, NIC (select models). Network Service Boot - Enables/disables Network Service Boot (select models only). Advanced (advanced users only) Power-On Options - Select POST mode for QuickBoot, FullBoot, FullBoot every 1-30 days; Enable/disable POST messages; Select Safe POST mode; Enable/disable option ROM prompt; Enable/disable I/O APIC mode; Select computer state after power loss; Select wakeup boot source; Enable/disable POST delay (for slow hard drives); Enable/ disable ACPI/USB buffers; Enable/disable hot-pluggable multibay floppy. BIOS Wakeup - Set computer to turn on at predetermined time. Onboard Devices - Set resources for onboard devices (serial/parallel port, diskette controller, etc). PCI Devices - Lists currently installed PCI devices and IRQ settings. Allows configuration/disabling of devices (no effect on APIC systems) Bus Options - Enable/disable PCI bus mastering, PCI VGA palette snooping, PCI SERR# function, and ECC on select systems. Device Options - Set printer mode (bi-directional, EPP+ECP, output only), Num Lock State); Num Lock state at power-on; S5 Wake on LAN; processor cache; frame buffer size; Enable monitor tracking; Enable/disable NIC PXE Option Download; Enable/disable power management events, wake-up events; ACPI S# support. PCI VGA Configuration - Allows selection of VGA controller (if multiple PCI video controllers are installed). *Not all features available on all models.

Using the Small Form Factor Computer in a Minitower Configuration The Small Form Factor computer can be used in either a minitower or desktop configuration. To use it in the minitower configuration, you must purchase a tower stand from HP (part number 316593-001). Go to www.hp.com to order this part. ✎ Using the computer in a minitower configuration without using the tower stand will compromise the terms of your warranty. Ä CAUTION: Towering this unit without the use of the tower stand can cause the unit to overheat and may result in damage to the computer or data loss. Ä CAUTION: Ensure at least 4 inches (10.2 cm) of space on all sides of the computer remains clear and free of obstructions.

Installing Microsoft Windows Vista on Selected HP Products Introduction......................................................................................................................................... 2 List of Tested Systems ........................................................................................................................... 2 Install Guide........................................................................................................................................ 3 Operating System Requirements for Upgrade ...................................................................................... 3 Minimum Requirements ................................................................................................................. 3 Recommended ............................................................................................................................. 3 Recommended Install Order .............................................................................................................. 3 Check and Upgrade BIOS............................................................................................................. 3 Update Drivers and Utilities ........................................................................................................... 4 Check for Application Compatibility ............................................................................................... 4 Additional Information.......................................................................................................................... 4 A Note on Aero Glass...................................................................................................................... 4 A Note on User Access Control (UAC)................................................................................................ 4 A Note on Remote Desktop Protocol (RDP) .......................................................................................... 4 A Note on the new Boot Loader Architecture....................................................................................... 4 A Note on the Built-in Administrator Account ....................................................................................... 5 A Note on the Run Command Box ..................................................................................................... 5 A Note on 64bit Drivers ................................................................................................................... 5 A Note on Uninstalling/Reinstalling Drivers......................................................................................... 5 A Note on Sharing Folders................................................................................................................ 5 Known Issues ...................................................................................................................................... 6 For more information............................................................................................................................ 8