EchoStar HUGHES HT2000W Manuals

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1041318-0001 Revision D February 8, 2018 HT2000W Satellite Modem User Sheet This quick start guide provides general information for your HT2000W satellite modem. There are descriptions of the modem software, Wi-Fi management, simple troubleshooting, as well as the Customer Care contact information. Figure 1: HT2000W satellite modem System Control Center The System Control Center is a set of screens and links you can use to monitor your service and troubleshoot the satellite modem in the event of a problem. The System Control Center provides access to system status, configuration information, and online documentation. To open the System Control Center, follow these steps: 1. Open a web browser such as Chrome, Firefox, or Internet Explorer. 2. Type www.systemcontrolcenter.com in the address bar and hit Enter. Figure 2: System Control Center home page Indicator links At the top of each System Control Center page are two indicators (Figure 3) followed by a link: the System Status link and the System Information link. Figure 3: Indicators and links The System Status indicator changes color to indicate the operational status of the satellite modem.  A red indicator means the system has a problem.  An orange indicator means the system is in FAP condition.  A yellow indicator means the system is operational in a degraded condition.  A green indicator means that all functions are operating within normal parameters. Click the System Status link to view a detailed report of the functions of the modem. Click the System Information link to view the unique identifying details of the modem’s hardware and software. Parameters bar The parameters bar (Figure 4) appears at the top of all System Control Center screens and displays the Site Account Number (SAN), Electronic Serial Number (ESN), and Diagnostic Code, which is used to troubleshoot problems when calling Customer Care. Figure 4: Parameters bar Center panel links and information The System Control Center home page center panel includes the following text links and informational panels once service is activated.  Welcome to HughesNet – Gives you access to the HughesNet Web Portal, which contains a variety of useful tools, resources, and information.  Additional Premium Services – Gives you access to additional services and self-help information  Customer Care – Navigates to the Customer Care page where you manage the various facets of your account. Side panel Figure 5 shows links appearing on the left side of the System Control Center screen. Figure 5: Side panel links  The Home link opens the System Control Center home page.  The Connectivity Test link opens the Connectivity Test page, which you can use to test the connection between the satellite modem and the NOC.  The Built-In Self Test link checks the internal operation of the modem.  The Wi-Fi Settings link allows you to customize certain aspects of the modem’s Wi-Fi functionality. Connectivity Test Use the Connectivity Test link on the side panel to check the connectivity to the Hughes Network Operations Center (NOC). To run the test: 1. Click the Connectivity Test link in the side panel. The Terminal/Gateway Connectivity Test appears in the center of the screen. 2. Click the Start the test link shown in Figure 6. Figure 6: Connectivity Test start screen Built-In Self Test Use the Built-In Self Test link on the side panel to check the connectivity of the satellite modem. 1. To initiate the test, click the Built-In Self Test link on the side panel. The test results appear on the page, as shown in Figure 7. Figure 7: Built-In Self Test results Note: If the Built-In Self Test fails, contact Customer Care for assistance. See the Contact Information section on the back of this page for details. Wi-Fi Settings Use the Wi-Fi Settings link to access pages that allow you to manage various features of the modem’s Wi-Fi service. 1. To access these pages, click the Wi-Fi Settings link on the side panel. You will see the login page as shown in Figure 8. 2. The default password is “admin.” Enter this password in the dialog box and click Login. Figure 8: Wi-Fi Settings login screen 4 3 1 2 * Do not block any of the modem’s ventilation openings. Leave six inches around the top and sides of the modem to ensure adequate ventilation. Do not put the modem near a heat source such as direct sunlight, a radiator, or a vent. * SAT coaxial cable must be connected to ground block and routed to earth ground at building entry point.

Replacement Guide for the HT2000W and HT2010W Satellite Modems 1041317-0001 Revision G February 17, 2021 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830

HT2000W Satellite Modem User Guide 1041264-0001 Revision A February 15, 2017 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830