invotel SX2010 Manuals

Music-On-Hold Adapter Installation AudioImage™ Model # SX2010 Rev 25.5 • Connect “WALL jack” to your “Wall” Jacks using the provided cord . • • • • This device monitors all the telephones through the lines. You may use a splitter (T adapter) at the Wall jack to connect both this device and a telephone. If you do not have a splitter use the “PHONE” jack on this device to plug the telephone. Please note that just one phone may be optionally connected to this device, other telephones remain connected to their own wall jacks. • • • • If you have two wall jacks each with one phone number, then you need to use a “2 line coupler” to combine the 2 phone numbers into one jack for this device. Or contact your phone installer and tell them you want to convert a wall jack from RJ11 to RJ14 Plug the Audio cable into Audio IN jack on the AudioImage™ Music On Hold controller, Plug the other end of audio cable into the “Headphone” jack of your audio source such as digital player (8 ohm or 600 ohm), Radio, CD Player, PC CD ROM headphone, PC sound card, speakers output etc. We recommend you to set the volume on your audio source to mid level Note: extensive volume can shut off the on-hold audio. (please note some music titles are not royalty-free and you may want to use the royalty- free music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on-hold) RCA L1 &2 L1 & 2 Audio IN OUT IN Wall jack Phone ALT1 ALT2 L2 L1 • Unplug the phone lines; Wait 60 seconds then Plug them back IN. make sure the phone line is plugged in securely. • Select Line 1 on the phone & make sure that there is dial tone. Repeat for Line 2 2. No Audio • check audio cord; try inserting it half way, adjust the volume on your audio source if needed to hear it. 3. Audio source is OK but no audio when device is activated as per ALT1 or ALT2 setting. • Verify that the audio source is playing by itself, listen to it. Use the Headphone jack on a CD player not the “line out” • Set Volume to Medium. • If answering a call allow a second before placing the call on HOLD. • Check to see if L1 or L2 lights on this device has turned ON • SX2010 does not activate by pressing Hold button in ALT1 you need to press Flash button 1st then Hold button. On some telephone models wait a second after pressing Flash then press Hold. • If ALT2, your telephone is not compatible to activate just by hold, use ALT1 setting via Flash then Hold. 4. MOH works but audio does not stop when call is picked up in any setting • Press FLASH button to stop the audio • Wire distance to adapter may be too long(more than 200 feet), Centralize the location of device to be as close as possible to the phones. 5. Some Phones work , some do not in ALT2 setting • Try changing the setting to ALT1 setting and follow the Operation in ALT1 settings. 6. Some times audio starts to play by it self or does not deactivate by voice • Press FLASH button to stop it. • The call needs to be on Hold at least 4 seconds before it can be voice deactivated, use Flash to deactivate. • When you hang up, wait 2 seconds before selecting the same line. • Check for other devices sharing that line like Message indicator, Answering machine, Alarm system, Modem etc. Use a privacy module between the line and that device to keep them off the line when line is being used by your phone. • Set your Alarm system and/or your DSL line to share FAX line. • Excessive wiring- Total wire length per line must be under 200 feet. • Try putting the call back on Hold, wait 3-4 seconds then pick up. 1. Adapter not working or stopped working Problems Possible Cause / Solution 7. Audio shuts off or flickers • Extensive audio volume. Adjust the volume to proper level. P4 Innovative Telecommunication Technology LLC 1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA Tel: 310-899-0078 Fax: 310-857-6401 http://www.invotel.com ® DSL: If you have DSL line, this device needs to be installed after the DSL filter (otherwise internet may not work properly) VOIP/Vonage: if you have D-Link VTA-VD phone adapter, you need a “2 line coupler” to be able to connect it to SX2010