NETGEAR CM500 Manuals

NETGEAR Certified Refurbished C6300-100NAR DOCSIS 3.0 WiFi Cable Modem Router with AC1750 16x4 download speeds. Certified for Xfinity from Comcast, Spectrum, Cox, Cablevision & more NETGEAR Certified Refurbished C6300- 100NAR DOCSIS 3.0 WiFi Cable Modem Router with AC1750 16x4 download speeds. Certified for Xfinity from Comcast, Spectrum, Cox, Cablevision & more: TROUBLE SHOOTING STEPS I’m experiencing connectivity issues with my NETGEAR cable modem or modem router, how can I troubleshoot it? If you’re experiencing connectivity issues, follow these troubleshooting steps: 1. Contact your Internet service provider (ISP) to verify that your device is activated. If you never activated your cable modem or modem router, you must activate it using your ISP’s self-activation process. For more information about activating your cable modem or modem router, visit How do I activate my cable Internet service and cable modem or modem router?. To activate your Internet service: 1. Visit your cable Internet service provider’s website and follow the onscreen instructions to activate your Internet service. Note: You can find your cable Internet service provider’s contact information on your monthly Internet service billing statement.

Quick Start High Speed Cable Modem Model CM500 1. Collect your Comcast information. Collect your Comcast account number, account phone number, and login information (your email address or user name and password). 2. Connect a coaxial cable. Use the coaxial cable that is provided by Comcast Xfinity to connect the cable port on the cable modem to a cable wall outlet. Make sure that the cable is tightly connected. 3. Connect a computer to the cable modem. Use the Ethernet cable that is provided in the package to connect a computer to the Ethernet port on the cable modem. Reboot the computer. Note:  After you install and activate the cable modem, you can disconnect the computer and connect a router to the cable modem. Package Contents 4. Connect the power adapter. Connect the power adapter to the cable modem and plug the power adapter into an electrical outlet. When the startup procedure is completed, the Power LED lights green. Cable modem Ethernet cable Power adapter Coaxial cable (not included) Power adapter Cable modem Ethernet cable Cable wall outlet Computer 5. Wait for the cable modem to come online. The cable modem comes online when the Internet LED stops blinking and lights solid green. This process might take up to 10 minutes. 6. Set up your Internet service. Even though an Internet connection is established, Internet service is available only after you set it up with Comcast Xfinity. For information about how to set up your Internet service, see the other side of this quick start guide.­

Quick Start High Speed Cable Modem Model CM500 Package contents Cable modem Ethernet cable Power adapter BEFORE RETURNING THIS PRODUCT TO THE STORE FOR ANY REASON, call NETGEAR Technical Support at 1-866-534-9377 or visit https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem. Cable modem LEDs LED Description Power • Solid green. The cable modem is receiving power and is functioning normally. • Off. The cable modem is not receiving power. • Solid red. The cable modem is too warm and might overheat. Downstream • Solid amber. One downstream channel is locked. • Solid green. Two or more downstream channels are locked. • Blinking green. The cable modem is scanning for a downstream channel. • Off. No downstream channel is locked. Upstream • Solid amber. One upstream channel is locked. • Solid green. Two or more upstream channels are locked. • Blinking green. The cable modem is scanning for a upstream channel. • Off. No upstream channel is locked. Online • Solid green. The cable modem is online. • Blinking green. The cable modem is synchronizing with the cable provider’s cable modem termination system (CMTS). • Off. The cable modem is offline. Ethernet • Solid. A powered-on device is connected to this port. • Blinking. The port is sending or receiving traffic. • Off. No device is connected to this port. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Customer-owned cable devices might not be compatible with certain cable networks. Check with your cable Internet provider to confirm that this NETGEAR cable device is allowed on your cable network. If you are experiencing trouble installing your cable modem, contact NETGEAR at 1-866-874-8924. Support and Community The following table lists support contact information for cable Internet providers that support your cable modem. Cable Internet Provider Support Contact Information Cox https://www.cox.com/residential/support/home.html https://www.cox.com/activate 1-888-556-1193 Mediacom https://support.mediacomcable.com 1-855-Mediacom (1-855-633-4226) Optimum https://www.optimum.net/support/contact-us https://install.optimum.com/JointInstall 1-877-810-6750 Sparklight https://support.sparklight.com 1-877-692-2253 Spectrum https://www.spectrum.net/contact-us https://activate.spectrum.net 1-833-267-6094 Xfinity https://www.xfinity.com/support/articles/activate-purchased-modem http://xfinity.com/activate 1-800-XFINITY (1-800-934-6489) ll-guides.com

Quick Start High Speed Cable Modem Model CM500 4. Connect the power adapter. Connect the power adapter to the cable modem and plug the power adapter into an electrical outlet. When the startup procedure is completed, the Power LED lights green. Package Contents 6. Set up your Internet service. Even though an Internet connection is established, Internet service is available only after you set it up with your cable Internet provider. For information about how to set up your Internet service, see the other side of this quick start guide. Note:  If Comcast Xfinity is your cable Internet provider, set up your Internet service by using the following Xfinity self‑activation process: a. Close all web browsers and then launch a web browser. You are redirected to the Xfinity self-activation page. If you are not redirected to the Xfinity self-activation page, visit the following website: https://www.comcast.com/activate b. Provide your Xfinity credentials during the activation process. If you are unable to self-activate your cable modem, call Comcast Xfinity customer service at 1-800-XFINITY (1-800-934-6489). Cable modem Ethernet cable Power adapter Coaxial cable (not included) Power adapter Cable modem Ethernet cable Cable wall outlet Computer 5. Wait for the cable modem to come online. The cable modem comes online when the Internet LED stops blinking and lights solid green. This process might take up to 10 minutes. 3. Connect a computer to the cable modem. Use the Ethernet cable that is provided in the package to connect a computer to the Ethernet port on the cable modem. Reboot the computer. Note:  After you install and activate the cable modem, you can disconnect the computer and connect a router to the cable modem. For more information, see Connect a Router on page 2. 2. Connect a coaxial cable. Use a coaxial cable that is provided by your cable company to connect the cable port on the cable modem to a cable wall outlet or a line splitter. Make sure that the cable is tightly connected. Note:  If Comcast Xfinity is your cable Internet provider, Comcast Xfinity recommends connecting your cable modem directly to a cable wall outlet. 1. Collect your cable Internet provider information. Collect your cable account number, account phone number, and login information (your email address or user name and password).

Quick Start High Speed Cable Modem Model CM500 1. Collect your cable Internet provider information. Collect your cable account number, account phone number, and login information (your email address or user name and password). 2. Connect a coaxial cable. Use a coaxial cable that is provided by your cable company to connect the cable port on the cable modem to a cable wall outlet or a line splitter. Make sure that the cable is tightly connected. Note:  If Charter is your cable Internet provider, Charter recommends connecting your cable modem directly to a cable wall outlet. If you must use a splitter, use a splitter that is rated at 3.5 dBmv. Note:  If Comcast Xfinity is your cable Internet provider, Comcast Xfinity recommends connecting your cable modem directly to a cable wall outlet. 3. Connect a computer to the cable modem. Use the Ethernet cable that is provided in the package to connect a computer to the Ethernet port on the cable modem. Reboot the computer. Note:  After you install and activate the cable modem, you can disconnect the computer and connect a router to the cable modem. Package Contents 6. Set up your Internet service. Even though an Internet connection is established, Internet service is available only after you set it up with your cable Internet provider. For information about how to set up your Internet service, see the other side of this quick start guide. Note:  If Comcast Xfinity is your cable Internet provider, do the following: Close all web browsers and then launch a web browser. You are redirected to the Xfinity self-activation page. If you are not redirected to the Xfinity self-activation page, visit the following website: http://www.comcast.com/activate You must provide your Xfinity credentials during the activation process. If you are unable to self-activate your cable modem, call Comcast Xfinity customer service at 1-800-XFINITY (1-800-934-6489). Cable modem Ethernet cable Power adapter Coaxial cable (not included) Power adapter Cable modem Ethernet cable Cable wall outlet Computer 4. Connect the power adapter. Connect the power adapter to the cable modem and plug the power adapter into an electrical outlet. When the startup procedure is completed, the Power LED lights green. 5. Wait for the cable modem to come online. The cable modem comes online when the Internet LED stops blinking and lights solid green. This process might take up to 10 minutes.

350 East Plumeria Drive San Jose, CA 95134 USA February 2015 202-11472-04 CM500 High Speed Cable Modem User Manual

350 East Plumeria Drive San Jose, CA 95134 USA February 2015 202-11477-03 CM500 High Speed Cable Modem User Manual