Overland Storage NEO 2000E Manuals

Part Number 10400215-101 02/2009 ©2009 Overland Storage, Inc. Page 1 of 3 IMPORTANT: Overland Storage requires that all NEO Series parts be removed and replaced by an Overland Storage authorized service provider. Improper installation may result in damage which voids existing warranties. This document describes how to remove and replace the Shuttle Track assembly in a NEO 2000E library from Overland Storage. WARNING: The GUI touch screen does not completely shut off NEO SERIES system power. To reduce the risk of electric shock or damage, unplug both power cords. Unpacking the Spare Carefully unpack and verify that you have all the parts: • NEO 2000E Shuttle Track assembly • Four (4) M4 hex locking nuts • Four (4) M4 washers • These instructions Electrostatic Discharge Information A discharge of static electricity can damage micro-circuitry or static-sensitive devices. To help prevent Electrostatic Discharge (ESD), observe standard ESD precautions. 1. If the library is operational: a. Using the Graphical User Interface (GUI) or the application software, remove any cartridges from the drives to prevent damage. b. Exit the application software and, if necessary, stop the software services. c. Use the GUI to remove all the magazines. IMPORTANT: If the library is non-operational, the doors can be manually opened by pushing a stiff wire against the mechanical releases directly behind the front panel. Figure 1. Manual Door Release Locations 2. Power off the library as follows: a. Use the GUI to power down the library. b. Turn the power supply switches to OFF (O). c. Remove the power cord. 3. Remove all external host cables. 4. To reduce weight, we recommend removing the drive assemblies. WARNING: It is recommended that a mechanical lifter (or at least two people) be used to prevent injury during rack installation or removal. 5. Using a mechanical lifter (or two people), remove the unit from the rack and place on a secure ESD surface. 6. Remove and retain the two screws securing the front top cover. 7. Lift and remove the front top cover, and set aside. NEO ® 2000E Spare Shuttle Track Assembly Remove & Replace Instructions Overview & Notes NEO-0168 Preparing the Library NEO-0155 Manual Release Manual Release

10400198-004 03/2011 ©2010-11 Overland Storage, Inc. Page 1 of 8 NEO® 2000e/4000e Tape Library This document describes how to unpack and install an Overland Storage NEO 2000e or NEO 4000e tape library into a four-post, 32-inch depth, EIA-310 rack. WARNING: To reduce the risk of electric shock or damage to equipment, always remove any power cords while working with the unit. AVERTISSEMENT: Pour réduire le risque de choc électrique ou endommagement de l'équipement, retirez toujours les cordons électriques en travaillant avec l'appareil. CAUTION: While working with the unit, observe standard Electrostatic Discharge (ESD) precautions to prevent damage to micro-circuitry or static-sensitive devices. NOTE: Host interface cables are not supplied with the NEO 2000e or 4000e libraries. These cables must be purchased separately. Step 1: Activate Your Warranty! It is essential that you activate your warranty. Technical and warranty support are not available until it is done: 1. Note the product serial number from the box label or on the product. 2. Go to the Overland Storage web site: http://www.overlandstorage.com/ 3. Select Service & Support > My Products. 4. At the Site Login, enter your email address and password, and click GO. NOTE: If you are not yet a member, click “New member?” and follow the instructions given. It’s free and easy! 5. Click Register New Product. 6. Fill in the information and click Submit. IMPORTANT: Within three business days, you’ll receive an e-mail from Overland with your warranty certificate. Follow the instructions included to complete the process. Enter Enter *10400198­004*

Part Number 10400204-102 04/2009 ©2007-2009 Overland Storage, Inc. Page 1 of 4 CAUTION: Verify that the drive type (SCSI, FC, or SAS) is the same as the Hot Swap assembly inside the drive bay by checking the labels. Failure to match the Drive to the Hot Swap assembly will result in damage to the drive connectors. This document describes how to add a new or replace an existing tape drive assembly in a NEO 2000E or 4000E library from Overland. It covers all three types of drives: • SCSI tape drive • Fibre Channel (FC) tape drive • SAS tape drive WARNING: The GUI touch screen does not completely shut off NEO SERIES system power. To reduce the risk of electric shock or damage, unplug the power cords. Unpacking the Spare Carefully unpack and verify that you have all the parts: • Tape Drive Assembly (SCSI, FC or SAS) • These instructions Electrostatic Discharge Information A discharge of static electricity can damage micro-circuitry or static-sensitive devices. To help prevent Electrostatic Discharge (ESD), observe standard ESD precautions. When installing a new tape drive, it is essential that you re-register your product adding the drive. Technical and warranty support are not available until this is done: 1. Go to the Overland Technical Support web site at: http://support.overlandstorage.com/ 2. At the MEMBER LOGIN (Figure 1), log in to the site. Figure 1. MEMBER LOGIN Section NOTE: If you are not yet a member, click the New member? link and follow the instructions. It’s free and easy! 3. At the Support Home page menu on the left, select My Products > Manage Your Products. 4. From the Product Selector drop-down list, select your NEO product. 5. At the bottom of the page, click Add a Component. 6. From the drop-down component list (Figure 2), select the drive assembly being installed. Figure 2. Add Component Knowledge Base Page For example, to add an LTO4 half-height drive, choose “LXN2E/4E A/O DRV,HPLTO4HH,SCSI” from the list. 7. Enter the serial number of the new drive. 8. Click Save & Exit. NEO® 2000E / 4000E Spare Tape Drive Assembly Add-On/Remove & Replace Instructions Overview & Notes NEO-8068 First Things First – Activate Your New Drive Warranty! (E-Mail) (Password) Choose Drive

10400244-002 Jul 2013 ©2009,2013 Overland Storage, Inc. Page 1 of 4 This document describes how to remove and replace the Library Controller card in a NEO 2000e or 4000e library. It is also used for legacy NEO libraries that have been upgraded to an E-Series. WARNING: To reduce the risk of electric shock or damage to equipment, always remove any power cords while working with the unit. AVERTISSEMENT: Pour réduire le risque de choc électrique ou endommagement de l'équipement, retirez toujours les cordons électriques en travaillant avec l'appareil. NOTE: A discharge of static electricity can damage micro- circuitry. To help prevent Electrostatic Discharge (ESD), observe standard ESD precautions. Unpacking the Spare Carefully unpack and verify that you have all the parts: • Library Controller card • Five (5) M4x6mm hexhead screws • Sixteen (16) M3x6mm flathead Phillips screws You will also need a 2.5mm (or 3/32 inch) hex driver and a slip-joint pliers. 1. If the library is operational: a. Exit the application software and, if necessary, stop the software services. b. Using the GUI (or the application software), remove any cartridges from the drives to prevent damage. c. Use the GUI to remove all the magazines. IMPORTANT: If the library is non-operational, the doors can be manually opened by pushing a stiff wire against the releases behind the front panel. 2. Make note of the library’s IP Address. It will be used to reconfigure the library after replacing the card. 3. Using the Web Management Interface, download the Binary file from the History tab. This can be used as a reference to reconfigure the library with unique configurations. 4. Power off the library: a. At the GUI, press Power > OK (at Confirm). b. Turn the power supply switch to OFF (O). c. Remove the power cord. Remove Library from Rack 1. Remove all external cables. For SCSI drives, leave the terminators attached. 2. If XpressChannel is installed, release it by loosening the two captive screws on the back side and, for a Master unit, unplugging the DB-15 cable. 3. To reduce weight, we recommend removing the drive assemblies: a. Loosen the captive thumbscrews at the top and bottom of the drive assembly. b. Fully supporting the assembly, pull the handle to remove the drive assembly. c. Place each drive assembly on an ESD surface on its side as not to bend the tabs. NEO® 2000e/4000e Spare Library Controller Card Remove & Replace Instructions Overview & Notes Preparing the Library Manual Release Locations Replacing the 2000e Card

Part Number 10400209-102 01/2009 ©2008,2009 Overland Storage, Inc. Page 1 of 4 IMPORTANT: Overland Storage requires that all NEO Series parts be removed and replaced by an Overland Storage authorized service provider. Improper installation may result in damage which voids existing warranties. This document describes how to remove and replace the shuttle assembly in an Overland Storage NEO 2000E or 4000E library. WARNING: The GUI touch screen does not completely shut off NEO SERIES system power. To reduce the risk of electric shock or damage, unplug both power cords. WARNING: It is recommended that a mechanical lifter (or at least two people) be used to prevent injury during rack installation or removal. NOTE: All positions stated (left, right, etc.) are with you facing the front of the library. Unpacking the New Shuttle Assembly Carefully unpack and verify that you have all the parts: • Shuttle assembly in an anti-static bag • These instructions To service the library, you may need the following tools: • Flat blade screwdriver • #1 and #2 Phillips screwdrivers Electrostatic Discharge Information A discharge of static electricity can damage micro-circuitry or static-sensitive devices. To help prevent Electrostatic Discharge (ESD), observe standard ESD precautions. 1. If the library is operational, remove any cartridges in the drives using the touch-screen GUI or WebTLC. 2. Power off the library as follows: a. Use the touch-screen GUI to power down the library. b. Turn the power supply switches to OFF (O). c. Remove the power cords. 3. Remove all data cables. 4. Remove all drive assemblies. 5. Using a mechanical lifter (or two people), remove the library from the rack and place it on a secure surface. 1. Remove and retain the two screws securing the front top cover. 2. Lift and remove the front top cover, and set it aside. 3. Remove the Power and Signal Controller cables from the shuttle assembly by releasing them from the two clips that secure them to the printed circuit board (PCB) on the shuttle (Figure 1). NOTE: The Signal Controller connector can be difficult to reach with your hand. If necessary, use a small flat blade screwdriver to press the connector release. Figure 1. Front View of Shuttle Cables NEO® 2000E / 4000E Spare Shuttle Assembly Remove & Replace Instructions Overview & Notes NEO-0161 Preparing the Library Remove the Existing Shuttle Assembly Signal Controller Power Cable Cable Shuttle PCB

Part Number 10400213-102 07/2009 ©2009 Overland Storage, Inc. Page 1 of 2 IMPORTANT: Overland Storage requires that all NEO Series parts be removed and replaced by an Overland Storage authorized service provider. Improper installation may result in damage which voids existing warranties. This document describes how to remove and replace the chassis of a NEO 2000E library from Overland Storage. WARNING: The GUI touch screen does not completely shut off NEO Series system power. To reduce the risk of electric shock or damage, unplug the power cord. Unpacking the Spare Carefully unpack and verify that you have all the parts: • NEO 2000E chassis • One M3x6mm flathead Phillips screw • Four M4x8mm flathead Phillips screws • These instructions Electrostatic Discharge Information A discharge of static electricity can damage micro-circuitry or static-sensitive devices. To help prevent Electrostatic Discharge (ESD), observe standard ESD precautions. 1. If the library is operational: a. Exit the application software and, if necessary, stop the software services. b. Using the GUI (or the application software), remove any cartridges from the drives to prevent damage. c. Use the GUI to remove all the magazines. IMPORTANT: If the library is non-operational, the doors can be manually opened by pushing a stiff wire against the mechanical releases behind the front panel (Figure 1). Then skip to Step 4. Figure 1. Manual Door Release Locations 2. For a Master module, if possible, print the first few pages of the Trace Log (up to the Factory area) to capture the current settings. To access the log, launch WebTLC and click History > Display Trace. 3. Power off the library: a. At the GUI, press Power > OK (at Confirm). b. Turn the power supply switch to OFF (O). c. Remove the power cord. 4. Remove all external cables. For SCSI drives, leave the terminators attached to the drive housings. 5. If XpressChannel is installed, release it by loosening the two captive screws on the back side and, for a Master unit, unplugging the DB-15 cable. 6. Remove the drive assemblies: a. Loosen the captive thumbscrews at the top and bottom of the drive assembly. b. Fully supporting the assembly, pull the handle to remove the drive assembly. c. Place each drive assembly on an ESD surface on its side as not to bend the tabs. WARNING: It is recommended that a mechanical lifter (or at least two people) be used during rack installation or removal to prevent injury. 7. Using a mechanical lifter (or two people), remove the unit from the rack and place on a secure ESD surface. 8. Unpack the new chassis and place it next to the old chassis on the ESD surface. NEO® 2000E Spare Chassis Remove & Replace Instructions Overview & Notes NEO-0183 Prepare the Library Manual Release

10400235-002 06/2013 ©2009,2013 Overland Storage, Inc. Page 1 of 6 *10400235-002* NEO® 2000e/4000e Library Spare Touchscreen Replacement This document describes how to remove and replace the touchscreen of a NEO 2000e or NEO 4000e tape library from Overland Storage. WARNING: To reduce the risk of electric shock or damage to equipment, always remove any power cords while working with the unit. AVERTISSEMENT: Pour réduire le risque de choc électrique ou endommagement de l'équipement, retirez toujours les cordons électriques en travaillant avec l'appareil. CAUTION: While working with the unit, observe standard Electrostatic Discharge (ESD) precautions to prevent damage to micro-circuitry or static-sensitive devices. Prepare the Unit Remove Cartridges • If the library is operational: a. Exit the application software and, if necessary, stop the software services. b. Using the front panel or Web Management Interface, remove any cartridges from the drives. c. Use the front panel to remove all the magazines. • If the library is non-operational (and OFF), the doors can be manually opened by pushing a stiff wire against the mechanical releases behind the front panel. Power Off Library 1. At the front panel, press Power > OK (at Confirm). 2. Turn the power supply switch to OFF (O). 3. Remove the power cord. 4. Remove all external cables. For SCSI drives, leave the terminators attached. 5. If XpressChannel is installed, release it by loosening the two captive screws on the back side and, if working on a Master unit, unplugging the DB-15 cable. Remove Drive Assemblies 1. Loosen the captive thumbscrews at the top and bottom of the drive assembly. 2. Fully supporting the assembly, pull the handle to remove the drive assembly. 3. Label each drive assembly with the bay number and place it on its side on an ESD surface to prevent the bending of its tabs. Manual Release Manual Release NEO 2000/2000e NEO 4000/4000e