Plextor 12-20D Manuals

Contacting Plextor’s Technical Support Department YOUR TASK: Learn the variety of methods you can use to contact Plextor’s Technical Support Department. Learn what information you should gather before contacting Plextor’s Technical Support Department. YOUR OBJECTIVE: Know how to get in contact with Plextor if you experience any problems installing or operating your 12/20PleX CD-ROM drive. YOUR METHOD: Store Plextor’s e-mail, Web site, phone, fax, and BBS numbers in a convenient location. Keep your drive’s serial number and a copy of your sales receipt handy, as well. If you experience a problem while installing or operating your 12/20PleX drive, please refer first to the troubleshooting chapter (Chapter 12) in this manual. It contains solutions to the most common types of problems fielded by our technical support staff. Our Technical Support Department will help you solve problems that relate specifi- cally to your 12/20PleX drive. In many cases, a problem that appears to be caused by your CD-ROM drive actually originates in another part of your computer. In such instances, our technical support staff will try to help you identify the part (e.g., SCSI interface board) at fault, and will refer you to the manufacturer of that part for further assistance. Although we think highly of the capabilities of our technical support staff, we recognize that they do suffer from some limitations; namely, they do not possess psychic or telepathic powers. Therefore, their ability to help you depends a great deal on your ability to help them. You must act as their eyes and ears as they try to diagnose and fix your problem. If you gather the information requested on the following page before you contact them, you will find that your problem can be resolved much more quickly. Plextor’s Technical Support Department is available Monday through Friday, 6:30 a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays. ---- CHAPTER 13 ---- 12/20PLEX OPERATION MANUAL 59