Polycom SpectraLink 6020 Manuals

Wireless Telephone Quick Reference Guide Nortel Meridian M2616 Station Set 1725-36156-001_E Meridian is a trademark of Nortel Networks For technical support, please contact your facility’s Network Administrator. Function Key Strokes Default Settings Fill In Your Feature Settings FCN + 1 MUTE FCN + 2 XFER FCN + 3 CONF FCN + 4 LAST NO FCN + 5 FWD FCN + 6 MSG FCN + 7 PICK FCN + 8 RING AGAIN FCN + 9 EXIT MENUS LINE + 0 RLS On/Off Press and hold END. Two chirps on, one chirp off Make a call Press START to get dial tone. Hang up Press END. Be sure to do this at the end of each call. Answer call Press START. Line indicator comes on steady when the call is answered. Answer second call Press HOLD to put your current call on hold, or END to hang up. Press LINE + the digit that is flashing. Hold Press HOLD Take off Hold Press LINE followed by the digit for the line on hold, which will be flashing. Mute On/Off Press the MUTE softkey. Function Pressing FCN while off hook allows you to scroll through menu screens. User Options Press the CFG softkey while on hook to change handset settings. SpectraLink 6020 Wireless Telephone Pressing LINE followed by a digit (1-7) on the Wireless Telephone is equivalent to pressing one of the line keys on the M2616 (Keys 0-6). LINE + 8 is reserved for local programming, as on the station set. LINE + 0 is equivalent to the RLS button. Pressing FCN followed by a digit (2-9) on the Wireless Telephone is equivalent to pressing one of the dual memory buttons on the M2616 (Keys 8-15). For information on Battery Pack charging and setting user preferences, see the Wireless Telephone User Guide. M2616 Station Set HOLD FCN + 9 FCN + 8 FCN + 7 FCN + 6 FCN + 5 FCN + 4 FCN + 3 FCN + 2 LINE + 1 LINE + 2 LINE + 3 LINE + 4 LINE + 5 LINE + 6 LINE + 7 LINE + 8 LINE + 0

SpectraLink 6020 Wireless Telephone Handset Administration Tool Administration Guide SpectraLink 6000 System January 2008 Edition 1725-36094-001 Version C SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc. Copyright Notice Copyright © 2006 to 2008 Polycom, Inc. All rights reserved under the International and pan-American copyright Conventions. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc. Do not remove (or allow any third party to remove) any product identification, copyright or other notices. Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc. Notice Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith. Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of Polycom whatsoever. Contact Information Please contact your Polycom Authorized Reseller for assistance. Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www.polycom.com PN: 1725-36094-001_C.doc 2 About This Document This document explains the configuration and administration of the SpectraLink 6020 Wireless Telephone (the handset) using the Handset Administration Tool, a software utility developed by Polycom for this purpose. SpectraLink 6020 Wireless Telephones are supported on SpectraLink 6000 Systems (WTS) using the SpectraLink 6100 Master Control Unit (MCU) or the SpectraLink 6300 MCU. MCU versions prior to the Mod-3 (M3) MCU are not supported. Polycom Model Numbers This document covers the following registered model numbers: Link 602X, PC232 Related Documents SpectraLink 6100 MCU: Facility Preparation (1725-36096-001) SpectraLink 6100 MCU: Installation and Operation (1725-36097-001) SpectraLink 6300 MCU: Operator’s Console (1725-36098-001) SpectraLink 6020 Wireless Telephone and Accessories User Guide (1725-36092-001) SpectraLink 6020 Wireless Telephone Quick Reference Guide (1725-36093-001) SpectraLink 6020 Wireless Telephone Advanced Features Template (1725-36095-001) Available at http://www.spectralink.com/resources/manual_linkwts.jsp PN: 1725-36094-001_C.doc 3 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.spectralink.com/resources/manual_linkwts.jsp. Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. Label This typeface indicates a key, label, or button on SpectraLink hardware. PN: 1725-36094-001_C.doc 4

< * 2ABC 1 4GHI 7PQRS 3DEF 0 FCN LINE 6MNO 9WXYZ # > 5JKL 8TUV SpectraLink 6020 Volume Up START FCN Microphone LINE Keypad END Headset Jack Softkeys Nav Keys Left/Up For messaging applications Right/Down For messaging applications Volume Down Ext. 555 John Doe Profile: Loud Unlk Sel P Locked Charging information displayed here Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www.polycom.com Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various coun- tries. All other trademarks used herein are the property of their respective owners. Copyright Notice Copyright © 2007, 2008 Polycom, Inc. All rights reserved under the International and pan-American Copyright Conventions. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc. Do not remove (or allow any third party to remove) any product identification, copyright or other notices. Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc. For regulatory information, please see Regulatory Information (1725-36085-001). Please contact your Polycom Authorized Reseller for assistance. SpectraLink 6020 Wireless Telephone Model Numbers Handset models: 602X Charger models: PCS1850, PCD1850, PCQ1850 Battery Pack models: PBP0850, PBP1300, PBP1850 Notice Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith. Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of Polycom whatsoever. Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc. Link 5120 1725-36093-001 Revision B SpectraLink 6020 Wireless Telephone QUICK REFERENCE GUIDE If you want to Then Hang up Press END. Be sure to do this at the end of each call to return to the standby mode. Change speaker volume Press the up/down volume buttons on the side of the handset during the call. Change ring volume Press the up/down volume buttons on the side of the handset during ringing. The default ring volumes are set in the User Profile menus.* Silence while ringing Press END to silence the ring. Activate speakerphone Press the Spkr softkey and speak towards the handset. Note that this feature may be unavailable in your facility. Headset answer Press any key (other than END) to answer a call when a headset is plugged-in. Headset volume Press the up/down volume buttons on the side of the handset during the call. Change Profile Press the Prof softkey and use the Nav keys to select a new profile while in standby mode.* Backlight The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds. It turns off after 10 seconds if another key is not pressed within that period. If you want to Then Turn handset on Press and hold END until two chirps sound. When the key is released, the in-service tone sounds. Turn handset off Press and hold END. One chirp will sound. If in a call, hang up first, then turn off. Unlock keypad Press the Unlk softkey, then #. Lock keypad Press the Cfg softkey then NavOK, to manually lock the keypad. See The Config Menu to activate or deactivate Autolock.* Make an internal call Press START, wait for dial tone, then dial the extension. Make an external call Press the START key, wait for dial tone, then dial the number just as you would with your desk phone. Select line Press LINE and the number key corresponding to the desired line. Dial number Press the number keys. Answer call The handset will ring or vibrate to alert you of an incoming call. Additionally, a line indicator on the display may flash and the display may show information about the call, such as caller’s name and extension. To answer a call, press START and hold the earpiece to your ear. You may also activate the speakerphone function or use a headset. Answer call on second line If you are on a call and hear subdued ringing, a call is coming in on a second line. To answer this call, put your first call on hold and press the Line key then the line number of the second call. Mute microphone Press the Mute softkey. Place call on hold Press the Hold softkey. Resume held call Press the LINE key followed by the line number key. Si Vous Voulez Vous Devez Mettre en marche le combiné Appuyer et tenir END jusqu’à ce que vous entendiez deux sifflottements. Mettre le combiné hors tension Appuyer et tenir END. Un sifflottement se fera entendre. Pendant un appel, terminez-le et ensuite mettre hors tension. Déverrouiller le clavier Appuyer sur la touche programmable Unlk, puis sur # pour déverrouiller le clavier. Verrouiller le clavier Appuyer sur la touche programmable Cfg puis sur NavOK, pour verrouiller manuellement le clavier. Se référer à The Config Menu pour activer ou désactiver Autolock.* Faire un appel interne Appuyer sur START, attendre le signal sonore et composer le numéro du poste désiré. Faire un appel externe Appuyer sur la touche START, attendre le signal sonore et composer le numéro comme vous le feriez sur votre téléphone. Choisir une ligne Appuyer sur LINE et sur la touche du numéro correspondant à la ligne désiré. Composer un numéro Appuyer sur les touches numérotées. Répondre à un appel Le combiné sonnera ou vibrera pour vous avertir d’un appel. En plus, un indicateur sur votre afficheur clignotera et l’afficheur vous donnera les informations au sujet de l’appel, tels que le nom et le numéro du poste. Pour répondre à l’appel appuyez sur START et placer l’écouteur à votre oreille. Vous pouvez également activer le mains-libres ou vous servir d’un micro-casque. Répondre à un appel sur une deuxième ligne Si vous répondez déjà à un appel et que vous entendez une sonnerie discrète, vous avez un deuxième appel. Pour répondre à cet appel vous devrez premièrement mettre votre premier appel en attente et appuyer et tenir la touche LINE puis sur la ligne du deuxième appel. Mute le microphone Appuyer sur la touche programmable Mute. Si Vous Voulez Vous Devez Mettre un appel en attente Appuyer sur la touche programmable Hold. Revenir à l’appel en attente Appuyer sur la touche LINE suivi de la touche du numéro en attente. Terminer un appel Appuyer sur la touche END. Assurez-vous de le faire après chaque appel pour retourner en mode d’attente. Ajuster le volume Appuyer sur les touches de volume sur le coté du combiné pendant l’appel. Ajuster le volume de la sonnerie Appuyer sur les touches de volume sur le coté du combiné pendant un appel. Les volumes de sonnerie se retrouvent dans le menu du User Profile. Taire la sonnerie Appuyer sur la touche END pour taire la sonnerie. Activer le mains- libres Appuyer sur la touche Spkr et parler en direction du combiné. Veuillez noter que ce service n’est pas disponible á tous. Répondre avec le micro-casque Appuyer sur n’importe quelle touche ( à l’exception de END,d’une touche Nav, ou d’une touche programmable) pour répondre à un appel lorsque le micro-casque est branché. Ajuster le volume du micro-casque Appuyer sur les touches de volume sur le coté du combiné pendant l’appel. Changer le profil Appuyer sur la touche programmable Prof et vous servir des touches Nav pour sélectionner un nouveau profil lorsque vous serez en mode d’attente. Rétroéclairage Le rétroéclairage entre en fonction dès qu’on appuie sur une touche ou lorsque l’on recoit un appel et il restera en fonction pendant dix secondes. Après ce laps de temps si aucune autre touche n’est activée il s’éteindra. * Please see the SpectraLink 6020 Wireless Telephone and Accessories User Guide for more information. Ext. 555 John Doe Profile: Loud Spkr Prof Cfg Extension User Profile Softkey Labels User Name Standby Mode Display

The information provided in the Polycom technical bulletin is provided "as is" without warranty of any kind. No obligation or liability will arise out of Polycom rendering technical or other advice or service in connection herewith. Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. Effective Date: 2/3/2010 Problem Customer handset issues often result in unnecessary RMA returns causing lost time, money and resources for administrators and users. System Affected SpectraLink 6020 Description For many problems customers experience with their wireless handsets it results in the need for unnecessary RMA replacements. With additional troubleshooting it is often possible to eliminate the need for an RMA and quickly return a handset to service preventing any user from being without a handset. Resolution When SpectraLink system administrators receive handsets from end-users with reports of failures it is always a good idea to substantiate and verify the failure. Many administrators are not aware of the built-in troubleshooting tools that are available in the handset. Following are a number of troubleshooting aids that should be considered when investigated reports of handset issues by end-users. Functional Self-Test - With any reportedly failed handset the administrator should always perform the self-test function on the handset. The test allows the administrator to narrow down whether specific hardware has failed or if the user reported issue is simply the result of handset configuration promoting the need for additional end-user training. To perform handset self-test perform the following steps. 1. Ensure the handset to be tested is powered off and has a known working battery installed. 2. Start Functional Self-Test – Power up the handset by completing these steps: Press and hold the LINE key Press and hold the POWER-ON/END Call key Release the POWER-ON/END Call key when handset double chirps Release the LINE key 3. Test audible and vibrating Ring – The handset audible tone and vibrate ring should play when entering self test mode. If no audible tone is heard the rear speaker may be faulty If no vibration is felt then the vibrator motor may be faulty Technical Bulletin CS-10-02 Troubleshooting Tips for SpectraLink 6020 Wireless Handsets The information provided in the Polycom technical bulletin is provided "as is" without warranty of any kind. No obligation or liability will arise out of Polycom rendering technical or other advice or service in connection herewith. Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 4. Test display – Observe the solid lines scrolling on the display and look for any missing pixels. The backlight will be active for a short time as well after entering self-test. If there are missing pixels or there are no scrolling lines then the display may be faulty If there is no backlight at self-test start then the display may be faulty 5. Test microphone and earpiece speaker – Gently brush the microphone opening and listen for sound coming from the earpiece speaker. If no audio is heard from the earpiece speaker then the microphone may be faulty If no audio is heard from the earpiece speaker then the earpiece speaker may be faulty Note: If the handset can power up and enter a call then… If the far-end cannot hear the wireless handset the microphone is faulty If the far-end cannot be heard on the wireless handset the earpiece speaker is faulty 6. Test keypad function – Press each key on the keypad one at a time except the POWER-ON/END Call key to hear a key tone played. Each key, including side keys, soft keys and rocker pad keys, will produce an audible tone. The tone is constant until the key is released at which point the tone should end. If any key below the display does not produce a tone then the keypad is faulty If the volume side keys do not produce a tone then the side keys are faulty Note: Pressing the LINE key will cause the phone to briefly enter a special engineering diagnostic mode during which time a number of different tones play and the display will cease scrolling, the keypad will be disabled and the microphone will also stop receiving. When this special test completes the scrolling lines will disappear and an engineering code will be displayed. At this time the keypad and microphone tests can once again be accessed. If any of the above tests fail this will indicate that a hardware fault has most likely occurred and it will be necessary to obtain a replacement handset. Please contact your Polycom Service Partner or contact the Polycom RMA Help Desk at 1-800- 775-5330. Restoring Factory Defaults – In some situations it may be necessary to restore a handset to factory defaults as a step in troubleshooting undesirable behavior with a handset. Most often a restore defaults will be necessary to address unidentifiable changes to the handset’s configuration by an end-user. For example, if a user complains the ringer volume of their handset is too low they may have adjusted the profile in the phone to either The information provided in the Polycom technical bulletin is provided "as is" without warranty of any kind. No obligation or liability will arise out of Polycom rendering technical or other advice or service in connection herewith. Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. turn down the ringer or possibly even disable it completely. And resetting the handset to defaults is a quick means to confirm where an issue may lie. To restore defaults on the SpectraLink 6020 handset perform the following steps: 1. Ensure the handset to be reset is powered off and has a known to be working battery installed. 2. Power on the handset and wait for it to come to the standby screen with the Ext. showing. 3. Press the CFG soft key on the handset and scroll down to the Admin Settings and press the OK key. 4. Enter the handset password and press the OK key. Default handset password is 123456 5. Scroll down to Restore Defaults and press the OK key. Verify the reset by pressing the soft key under the YES text on the display. It is recommended that the handset be power cycled at this point to ensure all settings in the handset get properly initialized. The handset should now be reconfigured for the specific end-user and tested to determine if issue is resolved or remains. If the issue remains please contact your Polycom Service Partner or Polycom Technical Support for further troubleshooting at 1-800-775-5330.

SPECTRALINK 6020 WIRELESS TELEPHONE SpectraLink 6020 Wireless Telephone and Accessories USER GUIDE Link 5120 2 SpectraLink 6020 Wireless Telephone < * 2ABC 1 4GHI 7PQRS 3DEF 0 FCN LINE 6MNO 9WXYZ # > 5JKL 8TUV SpectraLink 6020 Volume Up START FCN Microphone LINE Keypad END Headset Jack Softkeys Nav keys Left/Up For messaging applications Right/Down For messaging applications Volume Down 3 INTRODUCTION Your SpectraLink 6020 Wireless Telephone is a state–of-the-art commu- nication device that utilizes radio wave technology to send and receive voice transmissions. It is designed to operate like a cell phone. How- ever, the handset utilizes the private telephone system installed in your facility and will not operate outside the area covered by this system. About This Guide This guide is meant to provide general information about your handset. Contact your phone system administrator for additional information on how your handset functions within your telephone system. This guide includes information about: • The Handset • Getting Started • Advanced Features • Handset Accessories • Handset Administration • Safety Information