ShoreTel IP100 Manuals

VOICE MAIL New Voice Mail Indicators Your phone’s indicator light flashes when your voice mailbox contains unplayed messages. Checking Voice Mail To check voice mail from your extension 1 Press Voice Mail . 2 At the prompt, use the dial pad to enter your pass- word. (If you have not been assigned a password, use the default password, 1234.) 3 Press #. NOTE If you are logging in for the first time, the sys- tem prompts you for a new password and asks you to record your name. To check voice mail from another extension 1 Press # twice. 2 Enter your extension. 3 Enter your password. 4 Press #. To check voice mail from an external phone 1 Dial your voice mail access number. 2 Press #. 3 Enter your extension. 4 Enter your password. 5 Press #. Listening To Messages To listen to messages  At the Main Menu prompt, press 1. The voice mail system plays urgent messages first, then newly arrived messages. The system gives the delivery date and time of each message. (You can disable this feature from the Mailbox Options Menu.) Managing Messages After listening to a message, you can replay it, send a reply to the person who left the message, forward it to someone else, replay the date and time information, save it, or delete it. To replay all of your saved messages  Press 3 at the Main Menu prompt. To listen to your deleted messages As a safeguard against accidental erasures, the system retains deleted messages for a few hours. 1 Press 7 at the Main Menu prompt. 2 Press 7. Voice mail plays all the deleted messages still available to the system. During playback, you can manage delet- ed messages as if they were newly arrived messages. To restore a deleted message  Press 2 . To send a recorded message from voice mail After recording a message, voice mail asks you to supply an address.  Address the message to individual recipients by entering their extension numbers.  Specify groups of recipients by entering a distribution list number.  To identify a recipient by name, specify a personal distribution list, or broadcast to all extensions, press 0 and follow the prompts. To mark a message as urgent  After addressing the message and confirming the addressee(s), press 1. To forward the message you're reviewing 1 Press 4 and follow the recorded prompts. To reply to the message you're reviewing 1 Press 5 and follow the recorded prompts. 2 Press 1 to reply with a voice mail, or press 2 to reply with a call back. Troubleshooting If the number of messages in your mailbox exceeds the limit, the system notifies your callers that your mailbox is full and unable to accept new messages. (The voice mail system includes recently deleted messages in the total message count.) If your mailbox is full, first purge any backlog of deleted messages. To purge deleted messages 1 At the Main Menu prompt, press 7. 2 Press 8 to remove deleted messages. 3 Press 1 to confirm deletion. Changing Mailbox Options Personalize your voice mail by changing your name, password, or personal greeting. To change personal settings from the Main Menu, press 7 and follow the recorded prompts. Changing Extension Assignment If you have the proper permission, you can assign your extension to any phone on the system. 1 Log in to voice mail from the target phone– an extension other than your own. 2 At the Main Menu prompt, press 7. 3 Press 3 to re-assign the extension. 4 Press 1 to assign the extension. 5 Press 2 to un-assign the extension. (The phone reverts to the extension originally assigned to it.) LCD PANEL ShoreTel Telephone Quick Reference Setting Call Handling And Forwarding NOTE Use ShoreWare Call Manager to configure the modes with different call forwarding destinations and personal greetings. You can set one of five distinct call handling modes for your extension. When you record a personal greeting, it is linked to the active call handling mode. To enable or disable FindMe Forwarding so that callers can forward their calls to your destination: 1 Press 7 at the Main Menu prompt. 2 Press 9 for additional mailbox options. 3 Press 5, then follow the prompts. NOTE You must have permission to use FindMe Forwarding. PHONE OPERATIONS Placing Calls To place an internal call Pick up the handset or press and dial the extension. To place an external call Dial the trunk access code and area code (if necessary) before the phone number. To end a call, hang up the handset or press . Using A Headset Plug your headset into the back of your IP phone and press . A headset icon appears in the display status area to indicate that the mode is active. Press again to return to handset mode. Muting A Call Press to mute the active call. A mute icon appears in the display status area to indicate that the phone’s microphone is muted. Press again to turn off muting. Speed Dialing If you configured speed dialing in Call Manager, you can make one-touch calls by selecting people or extensions in the display area.  Press Speed Dial to display the directory in the display panel Browse the listing by press- ing the Prev and Next soft keys, or by pressingand. (Press the Cancel soft key to close the directory.) When the person or number you want is selected, press the Dial soft key, or press Sel . Your ShoreTel IP Phone LCD panel displays informa- tion about calls, the operating status of the phone, and labels for the multipurpose soft keys. … … … Soft Keys Information Panel Call Stack Indicators Soft Keys Audio Control Keys LCD Display Panel Function Keys Dial Pad Display Navigation Keys Speaker Mute Headset Volume Keys Hold Key Delete Key Function Keys Intercom Key Flashes to indicate incoming call, message waiting, or arrival of administration message. Call Stack Keys Keys manage up to 3 active calls identified in the display panel. Functions change depending on labels in display. ShoreTel IP 100 Phone Indicator Light IP100/IP100 Multiline … … …