Sonim XP8 Manuals

CONTENT © 2019 by Sonim Technologies, Inc. All rights reserved. XP8 USER GUIDE

© 2021 BY SONIM TECHNOLOGIES, INC. ALL RIGHTS RESERVED. Frequently Asked Questiions /01 : Q What is Sonim SOS? Sonim SOS is an emergency alert application designed to trigger an emergency call, on-device alarms and notifications to contacts on a single press of the red alarm key on your Sonim device or supported accessory. The goal of Sonim SOS is to provide a quick way to request help and alert contacts with key information and your latest location. Messages can be sent to pre-selected emergency contacts with location information and pictures captured from front and back cameras. Pulsing of the flashlight and an audible alarm help draw immediate attention to an emergency situation. : Q How does Sonim SOS work? Sonim SOS application when assigned to the SOS (Red) Key on your Sonim XP5s or Sonim XP8 can be used to trigger an emergency pressing and holding the SOS key for a specified amount of time. The Sonim Global End User License Agreement and Android permissions must be accepted once on the launch of the application. All default values from Table 1: Sonim SOS Functionality Table will be applied but can be updated by the User or en masse by the device Administrator via Sonim CLOUD. : Q Which devices support Sonim SOS? Sonim SOS is supported for XP5s and XP8 devices which have a red alarm key. Sonim SOS is also supported on XP3. All three device models support raising an alarm via the application’s user interface and via a supported Accessory in addition to the SOS Key on Sonim XP5s and Sonim XP8. : Q Is there a charge to use Sonim SOS? There is no charge to use Sonim SOS. : Q Is this a medical alert app? Sonim SOS is not a medical alert app. It does not detect automatic falls or periods of inactivity. It supports calls to standard emergency numbers which in turn may help in a medical emergency. Custom emergency numbers can also be set to call a specific medical or emergency help line. : Q How do I use Sonim SOS? Be sure to accept the Sonim Global End User License Agreement and Android permissions the first time the application is launched. Sonim SOS is now ready to use with default settings set in Table 1. Enter a ‘User Name’ in the app settings. This will be used when sending Emergency Messages to your Emergency Contacts. In an emergency situation, simply press and hold the SOS key for the amount of time specified in the Button Press Length setting. The SOS key will function regardless of whether Sonim SOS is in the foreground or background, whether the display is on or not and regardless of whether the device is locked or unlocked. Alternatively, if the “Start Emergency From App” setting is enabled, you will also be able to raise an emergency from inside of the Sonim SOS User Interface. : Q Which emergency number does Sonim SOS call? By default Sonim SOS calls the country based standard emergency number for your current location. If a custom emergency number is chosen, Sonim SOS will call the chosen custom emergency number. : Q Is there a way to turn off the option to automatically make Emergency call? The 'Make emergency call' toggle option can be turned OFF to not automatically make the emergency call. An emergency will still be raised with other options to send alert, image and toggle audible alarm and pulse flashlight all occurring based on their ON/OFF status. : Q How do I end an emergency? An active emergency can be ended using 'End Emergency' option in the active emergency window or via the persistent notification. There is an option to end the emergency during the cancel emergency window if an accidental button press has occurred. : Q Does Sonim SOS send messages during an active emergency? Sonim SOS sends messages with location information every five minutes (configurable) to emergency contacts during an active emergency. Also, there is a provision to send custom emergency messages or write your own message during an active emergency. Sonim SOS FAQs Sonim XP8 Sonim XP5s Sonim XP3

Quick Start Guide – XP8

CONTENT © 2018 by Sonim Technologies, Inc. All rights reserved. XP8 USER GUIDE

CONTENT © 2019 by Sonim Technologies, Inc. All rights reserved. XP8 USER GUIDE

CONTENT © 2018 by Sonim Technologies, Inc. All rights reserved. XP8 USER GUIDE