Toshiba DKT2000 series Manuals

Introduction This quick reference guide applies to Toshiba 3000- and 2000- series digital telephones connected to a Strata CTX system. See your Telephone System Administrator to find out which features you have. Use the check boxes or blank lines to enter the variable selections for your telephone. What’s My Line? Throughout this guide, the word “line” is mentioned. Check mark which Line type you have. For example, you will be instructed to “select a line.” “Line” can be: ❐ Line button ❐ Pooled Line Group ❐ Group Line button ❐ Line out requiring an access code – where you enter an outside line or line group access code (for example, dial 9 to get an outside line). Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming feature you have on your system. Then go through the rest of this guide and check mark that feature where it’s noted. ❐ Automatic Line Selection (ALS): For outgoing calls: You have ALS if you hear dial tone and the Line LED lights steady green when you lift the handset or press Spkr. ❐ Ringing Line Preference: You answer an incoming Line ringing your station by lifting the handset or pressing Spkr. ❐ Tone Signalling: Internal incoming call: you hear successive ring tones, then lift the handset or press Spkr. ❐ Voice First Signalling: Internal incoming call: your phone does not ring; instead you hear a long tone, then the caller’s voice. Talk in the direction of your phone, or answer the call as you normally would by lifting the handset or pressing Spkr. Note You can change between Tone and Voice Signalling on a call-by-call basis by pressing 1 after dialling an internal telephone number. ❐ Hot Dialling: If your telephone is programmed for “hot dialling,” you do not have to press Spkr or lift the handset before dialling internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light up. Which Codes Do I Use? Default feature codes are listed in this guide. Check with your System Administrator to see if these codes have been changed. If so, write the new codes in the blank lines and cross out the default codes. For example: Cnf/Trn +=#46 or 22 . Making a Call Hot Dialling 1. To make a call using Hot Dialling, dial the number. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1. To make a call, press Spkr. 2. Dial the number. 3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation. Handset 1. To make a call, lift the handset, then dial the number. 2. When connected, you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset. Answering a Call � Lift the handset or press Spkr. ❐ If you don’t have Ringing Line Preference: press the flashing line or extension button and lift the handset. Handsfree Answerback ➤ To receive a handsfree internal call over the speakerphone 1. You hear a single long tone, then the caller’s voice. Do not lift the handset; speak toward the telephone in a normal voice. 2. Press Spkr or take the handset off-hook if you wish to transfer the call or place it on hold. ➤ To switch between Handset and Speakerphone � Press Spkr and place the handset on-hook to switch from Handset to Speakerphone mode. Account Code Calls ➤ To dial with a Forced Account Code (FAC) 1. Place a call in the normal method. 2. After the tone burst, enter the Account Code. If the code is invalid, you hear re-order tone and the call is rejected. ➤ To use an Emergency Override of an FAC You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: ____________ ➤ To dial with Voluntary Account Codes 1. After accessing an Exchange line, press Account Code ...or Cnf/Trn + #46=___________. You can enter it at any time during a call. 2. Enter the Account Code. You should hear confirmation tone if the code is valid or two short tones if it is invalid. 3. Dial a telephone number if you entered the code after accessing an outside line or resume talking or hang up if you entered the code after the call. Call Transfer 1. While on a call, press Cnf/Trn. 2. Dial the extension and announce the call or “blind transfer” (hang up). During call transfer, you can reconnect to the original caller by pressing your flashing extension button. 3. Camp on to a busy station: If the station is busy, hang up. The called station receives a tone. Once the busy line is free, the transferred line is called back. Conference Calls 1. While on a call, press Cnf/Trn. 2. Call another station or outside line. 3. When the called party answers, press Cnf/Trn. If it’s busy or there’s no answer, press Cnf/Trn again to return to the original connection. All parties are conferenced. 4. Repeat the above steps to add more lines. You can conference up to eight parties. Note When the person who initiates the conference (master) hangs up, control transfers to the first internal station added to the conference. If no internal stations are in the conference, the call disconnects. ➤ To transfer conference control 1. Do steps 1 and 2 above to add the line to which you wish to transfer conference control. 2. Announce the call and hang up to transfer the call. This station is now the conference “master” with the ability to add or delete parties. ➤ To hold a conference call � If you are the “master” conference controller, press Hold once (or twice for Executive Hold) to place the conference call on hold. The conference continues and you can join at any time without giving up “master” abilities. Music-on-hold is suppressed in this mode. ➤ To delete the last member added to a conference � While a call is in progress, press the Cancel button. ➤ To conference two outside Lines 1. While talking on an outside call, press Cnf/Trn. 2. Access an outside line. 3. After the party answers, press Cnf/Trn. 4. If you receive a busy tone or if the station does not answer, press the flashing button to return to the original call. 5. Press Cnf/Trn and hang-up. Note Most phone companies provide auto disconnect, but if it is not provided, the lines must be supervised to disconnect. 6. To supervise a tandem call, press the extension button. If the parties have finished, hang up or if the parties are still talking, press Cnf/Trn and hang-up. Hold 1. To place a call on Hold, press the Hold button. 2. To return to the held call, press the held line’s button. If you do not return to the held call, it rings back to your phone. If you are busy on another call, you hear two tone bursts. If the held party hangs up, the call is released. 3. If you have additional lines at your station to hold, repeat Step 1 above. ➤ To place a call on Exclusive Hold � While on a call, press Hold twice. (No one can accidently pick up your call.) ➤ To place a call on Automatic Hold � While on a call, press another extension button to receive/originate a new call. You can switch between calls without having to press Hold. Make sure this feature is programmed on your system; if not, existing calls will drop. ➤ To place a call on Consultation Hold If you have multiple extensions on your phone, you can hold a different call on each extension. � Press Cnf/Trn. Call Forward - Any Calls (Internal & External) There are two ways to perform each Call Forward: � Enter the button sequence below All Calls: Press Ext. + #6011 or ________ + Destination No. Busy: Press Ext. + #6021 or ________ + Dest. No. No Answer: Press Ext. + #6031 or ________ + Dest. No. + Timer (seconds, 2-digits) + # Busy No Answer: Press Ext. + #6041 or ________ + Dest. No. + Timer (seconds, 2-digits) + # Cancel: Press Ext. +=#6051 or ________ � ...or program a flexible button to perform the sequence. See “Flexible Buttons” for instructions. Call Park Orbits ➤ To park a call 1. While on a call, press Park in Orbit ...or Cnf/Trn + #33 or ________ . 2. Specify the Park Orbit using one of the following: • Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD. • Enter a valid extension. • Press # and the system automatically selects your extension as the orbit. 3. Hang up. If the parked call is not retrieved, the call rings back to your phone. ➤ To retrieve a parked call 1. Press Park in Orbit ...or your extension button + #32 or ________ . 2. Enter the Orbit Number where the call is parked. TOSHIBA © Copyright 2002 Toshiba Information Systems UK Ltd. Telecoms Division CTX-DKT-Q-G Weybridge Business Park, Addlestone Road TTCTX_GBR_QR1 Weybridge, Surrey KT15 2UL Tel: 01932 825069 Version 1, October 2002 Fax: 0870 238 3776 www.telecoms.toshiba.co.uk

Telecommunication Systems Division October 2002 DKT3000/2000-Series Digital Telephone User Guide Digital Business Telephone Systems

Telecommunication Systems Division May 2002 DKT3000/2000-Series Digital Telephone User Guide Digital Business Telephone Systems

Telecommunication Systems Division May 2002 DKT3000/2000-Series Digital Telephone User Guide Digital Business Telephone Systems

 DKT 2000-Series Digital Telephone Quick Reference Guide B U S I N E S S T E L E P H O N E S O L U T I O N S Digital Business Telephone Systems all-gui des.c om

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