Viking ACA-1A Manuals

Using optional software, the ACA-1A can be programmed to provide many additional features and be compatible with many different systems. Contact Viking Product Support for information on special software modules available. Installing Optional Software in the ACA-1A VIKING© Application Note Telecommunication Peripheral Products Software Installation and Programming September 15, 1998 Installation http://www.VikingElectronics.com [email protected] Important: Certain programming features may change and will be listed on this document, but this document must be used in conjunction with the ACA-1A Technical Practice (Fax Back Document 007). Important: The microprocessor and ACA-1A are sensitive to static electricity. Personnel and work area should be grounded before handling. 1. Disconnect the AC power to the unit. 2. Remove the two phillips screws on the bottom of the unit. 3. Remove the top half of the plastic cover. 4. Remove the existing microprocessor Z5 from the socket by prying it our with a small screwdriver (see the diagram to the right). 5. Install the new microprocessor into the socket, with the indent in the microprocessor as shown. Important: Be sure all pins are in the sockets before pressing into place. 6. Replace the plastic cover. 7. Reconnect the AC power. Z5 A. Speed dial numbers Up to 10 speed dial memory locations can be programmed ((9) 16 digit, (1) 32 digit). Note: Special characters such as Q’s, #’s and pauses require 1 digit. Actual Number Access Code Department/ Location _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #01 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #02 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #03 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #04 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #05 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #06 _____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #07* _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #08* ____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #09* ____________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ #00* ____________ #07* ____________ Actual Number Access Code Department/ Location Programming

05/07/99 Auto Attendant Compatibility Created by Viking Electronics to keep you Informed! Information… 715.386.8861 Product Support… 715.386.8666 24 Hour Fax Back System… 715.386.4345 [email protected] [email protected] http://www.vikingelectronics.com ACA-1A & ACA-2B Auto Attendant System Compatibility Viking Automated Attendants will work with PABX’s and Electronic Key Systems that can pass these tests: 1) The system must have analog single line stations or OPX option cards available. 2) All of the incoming lines must be programmable to ring at the analog stations or OPX option cards. 3) The system must allow calls to be transferred from the analog station or OPX card to other extensions by providing a hookswitch flash (500-milliseconds) and speed dialing the actual extension number. 4) The system must have at least 3 intercom paths (it is bettor to have 4-6 intercom paths available). This is assuming that only one Auto Attendant is being used on the system. 5) The system must have the ability to do a "Blind transfer" from the analog single line station or OPX card. This means that as soon as the Auto Attendant receives the ringing signals from the station it is transferring a call to, the Auto Attendant can drop from the transfer, but the transfer will continue to be handled by the phone system. 6) When transferring a call to a busy extension, the busy signal that the Auto Attendant receives must be within timing parameters in order for the Auto Attendant to be able to recognize the busy signal. The Auto Attendant can accept busy tones with an "on" time (tone on the line) anywhere from 384 milliseconds to 640 milliseconds, and an "off' time (quiet on the line) anywhere from 384 milliseconds to 640 milliseconds. 7) The system must allow the Auto Attendant to retrieve the call after transferring it to a busy extension by doing one of the following: a) The Auto Attendant provides a 500-millisecond hookswitch flash to retrieve the caller. b) The Auto Attendant drops the transfer (hangs up) to retrieve the caller. c) The Auto Attendant provides a 500-millisecond hookswitch flash, and dials a (consistent) touch-tone code to retrieve the caller. **Note: If any particular system passes the first five tests, but fails to pass the 6) and 7), it may be possible to develop special software for the Auto Attendants that would make the two systems compatible. Please contact Viking Product Support for a price quote on the special software… 1(715) 386-8666

ACA-1A ACA-1A Single Port Automated Call Attendant November 4, 2004 PPhhoonnee......771155..338866..88886611 iinnffoo@ @vviikkiinnggeelleeccttrroonniiccss..ccoom m hhttttpp::////wwwwww..vviikkiinnggeelleeccttrroonniiccss..ccoom m Power: 120V AC/12V DC 500mA, UL listed adapter provided Shipping Weight: 1.0 Kg (2.2 lbs) Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity Hook Switch Flash: 512 ms ± 50 milliseconds Busy Detect Cadence: 200ms-300ms or 450ms-550ms on/off Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off (typical) - fast Answer Message Default Time-out: 6 seconds Busy Message Default Time-out: 2.5 seconds Message Length: 1 minute Sampling Rate: 64K (equivalent) Connections: (1) RJ11 jack, (1) 3.5mm (1/8”) tape jack, (1) modular handset jack Affordable, User-Friendly Auto-Attendants For Centrex, PABX and Many Key Systems PPrraaccttiiccee TTEELLEECCO OM M SSO OLLUUTTIIO ONNSS FFO ORR TTHHEE 2211SSTT CCEENNTTUURRYY TECHNICAL TECHNICAL SSppeecciiffiiccaattiioonnss FFeeaattuurreess • Increase call capacity without adding staff • Operator back-up during high-traffic hours • Use as the first level of a multi-level announc- er with additional ACA-1A’s • Professionally greets and processes calls • Bilingual mode offers menu selection in two languages • Compatible with Centrex, PABX, Hybrid, Key and many other systems • Processes approximately four calls per minute (stackable for greater capacity) • Separate announcements for greeting/menu, confirmation and busy message • Remote or local recording • Non-volatile E2 memory • Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number • Record announcements with a standard carbon handset or tape player • Blocks 8+ and 9+ dialing • Touch Tone interruptible announcement • CPC disconnect detection • Programmable ring delay • Programmable hookswitch flash timing AApppplliiccaattiioonnss The ACA-1A Automated Attendant provides a professional solution for increasing call han- dling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or depart- ment. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant. The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions. This product does not eliminate the possibility of toll fraud! To further pro- tect against fraudulent calls, use with a TR-1 toll restrictor (Fax Back Document 705). !