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Remote Control of:
• High security building entry systems
• Door strikes and gates in conjunction with
doorboxes (W-1000, etc.)
• Signs, lights, cameras, sprinklers, motors
• Other contact controlled equipment
RC-3
RC-3
3 Relay Remote Touch
Tone Controller
April 18, 2012
The RC-3 enables a standard Touch Tone
phone to control up to 3 maintained ON, main-
tained OFF, or momentary relay contacts from
a remote location. The RC-3 is fully user pro-
grammable and uses non-volatile E2 memory.
Up to three RC-3’s can be daisy chained on
the same line to control up to nine relays.
The RC-3 features switchable 32V talk battery
allowing easy installation on the trunk port. In
addition, the unit can be connected directly to
a C.O. line or analog PABX/KSU station.
Control 1 to 9 Relays Remotely
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• Operational commands can be customized
1,2 or 3 digits in length
• User Touch Tone programmable
• Non-volatile E2 memory
• 6 digit security code (to access programming)
• 1-6 digit access code (disable or enable
for additional control security)
• Switchable 32V talk battery
• Relay interrogation tones
• Programmable relay time delays
• Cascade up to three RC-3’s to control up to
nine relays
• Programmable ring delay before answering
• Status LED’s for relays 1, 2, 3 and power
• One power adaptor can power up to three
units
Power: 12-24V AC or DC, 120V AC/12V DC 500mA UL listed
adapter provided
Shipping Weight: 0.54 kg (1.2 lbs)
Dimensions: 133mm x 89mm x 44mm (5.25” x 3.5” x 1.75”)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Talk Battery Output: 32V DC
Relay contact ratings: 5A @ 30VDC / 250VAC (relay 1), 0.5A
@ 125VAC / 1A @ 30VDC (relays 2 and 3)
Connections: (1) 6 position screw terminal strip, (1) 9 position
screw terminal strip
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ACCESS CODE: The Access Code is a user programmable touch-tone code from 1 - 6 digits in length which can be used to access the RC-3
relays. If the RC-3 is programmed to require an access code, it will not respond to relay commands until “Q” plus the access code has been suc-
cessfully entered. It is recommended that the default Access Code of 123456 be changed to a unique code by the user in programming. The
requirement of “Q” plus the access code is disabled by setting dip switch 2 to OFF.
ACCESS TIMER: The function of the Access Timer is to set the RC-3 back to the Secure State if Relay Commands are no longer being entered.
The access timer always applies when using the RC-3 in the Ring Trip Connection (access code enabled or disabled) and the Parallel Connection
but only when Access Code is enabled (dip switch 2 ON). The timer has a default value of 20 seconds and counts down in the background when
the RC-3 is in the Relay Control State. Every time a touch tone is entered, the Access Timer is reloaded, so it is possible to stay in the Relay
Control State as long as touch tones are being entered. If the Access Timer elapses, it gives three beeps and sets the unit back to the Secure
State. To return to the Relay Control State, it is necessary to reenter “Q” plus the Access Code. The minimum programmable time for the Access
Timer is 3 seconds.
E-30 MODE: The E-30 Mode is enabled by setting dip switch 4 to ON. This mode is used when using one or more Viking E-30 or E-30-EWP’s
(handsfree speakerphone with dialer) on the same line with the RC-3. This mode changes the default relay commands in the RC-3 to commands
that do not conflict with the features or programming of the E-30 speakerphones. When set to the E-30 mode, custom relay commands can not
be programmed (error beeps are provided). The E-30 mode is compatible with the relay bank number programming, so it is possible to have
three RC-3’s and nine E-30’s on the same line for nine entry phones and nine door or gate control relays.
INTERDIGIT TIMER: This timer operates in the Relay Control or Unsecure State and can be thought of as a “start over” timer. Its purpose is to
allow the user to go back and start a Relay Command over if an error was made. In the normal entry of Relay Commands, as long as the time
between touch tones does not reach three seconds, the Interdigit Timer does nothing. However, if a mistake is made, the user can just wait three
seconds, hear a single beep and start the Relay Command entry over. The Interdigit Timer only applies when the RC-3 is programmed with relay
commands that are two or three digits in length. When programmed for single digit commands, there are no “incomplete” commands, so the sin-
gle beep is not provided.
LOOP DETECTION: The RC-3 includes hardware to provide loop detection. When a phone is connected to the OUT terminals of the
RC-3, this tells the unit when a phone is in use, making it possible to both start and terminate the Relay Control State (if programmed).
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the RC-3, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service com-
mission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak
hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This
is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Inside the front panel
of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as deter-
mined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this RC-3 does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the RC-3 causes harm to the telephone network, the telephone company will notify you in advance that temporary dis-
continuance of service may be required. But if advance notice isn't practical, the telephone company will notify the cus-
tomer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is nec-
essary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover
non-EWP products that have been exposed to wet or corrosive environments.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FIT-
NESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAM-
AGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLU-
SIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
2
NORMAL MODE: The RC-3 is running in the Normal Mode anytime dip switch 4 is set to off to disable the E-30 Mode. In the Normal Mode,
default relay commands exist but custom relay and global commands of one, two or three digits in length can be programmed. When dip switch
2 is set to on, “Q” plus a one to six digit access code must be dialed before relay commands can be entered.
PARALLEL CONNECTION: The Parallel Connection allows the RC-3 to be “parallel” connected to a phone line (or talk path) and detect touch
tones to control relays, when the device using the line is not connected to the “Output” side of the RC-3. Ideally, the phone line or talk path is
passed through the RC-3 from “In” to “Out”, so the RC-3 can use it’s Loop Detection to determine when the line is in use or goes back to idle.
The Parallel Connection allows the RC-3 to function properly in the cases when it is not possible to wire all devices that share the line through
the “In” and “Out” of the RC-3. To use the Parallel Connection, tap off the phone line or talk path and connect it to the “In” side of the RC-3 and
set the Talk Battery switch to OFF.
PROGRAMMING TIMER: The Programming Timer is a 20-second timer that runs when remote programming is entered by calling in to the RC-
3. Every time a touch tone is entered, the timer is reloaded, so it is possible to stay in programming as long as at least one touch tone is entered
every twenty seconds. If the timer elapses, the RC-3 gives three beeps and hangs up.
RELAY COMMANDS: These are user-programmable touch tone commands that tell the RC-3 to turn the relays on or off, start a timed closure,
or indicate status. The default values for the Relay Commands are listed in the Programming section.
RELAY CONTROL STATE: The RC-3 is in the Relay Control State when access code is enabled (dip switch 2 ON) and “Q” plus the correct
Access Code has been entered. Once in this mode it will respond to Relay Commands. The RC-3 leaves the Relay Control State when the
Access Timer elapses (Ring Trip Connection or Parallel Connection with Access Code enabled) or when the user hangs up in Trunk Connection
or Series Connection. Similar to the Unsecure State but in the Unsecure State the Access Timer does not apply.
RING TRIP CONNECTION: In the Ring Trip Connection, the RC-3 is connected to a CO line or analog PABX/KSU station. Talk battery is pro-
vided by the CO or PABX, so the RC-3 talk battery switch should be turned OFF. The CO or PABX rings the RC-3, which answers after the pro-
grammed ring count and can then provide relay closures.
SECURE STATE: When access code is enabled (dip switch 2 ON) and “Q” plus the correct access code has not yet been entered, the RC-3 is
in the Secure State. In this Secure State, the RC-3 ignores all other touch tone dialing except “Q” plus a match to the Access Code to access
the Relay Control State or “Q” plus a match to the Security Code to access the programming mode.
SECURITY CODE: The Security Code is a six-digit touch tone code used to enter programming. Once the code has been successfully entered,
any of the programmable features can be changed. It is recommended that the default Security Code of 845464 be changed to a unique code
by the user in programming. See Programming.
SERIES CONNECTION: The Series Connection is when the phone line or talk path is passed through the RC-3 from “In” to “Out”. The RC-3
then uses it’s Loop Detection to determine when the line is in use or goes back to idle. Once the Relay Control State has been accessed, the
user remains in the Relay Control State as long as the loop is still detected. The Access Timer and Programming Timer are not running in the
Series Connection.
TRUNK CONNECTION: In the Trunk Connection, the RC-3 is connected to a trunk input of a phone system or phones dedicated for relay con-
trol. The RC-3 provides 32V of talk battery, and the unit is accessed by just going offhook on a connected phone or accessing the trunk input.
The Access Timer and Programming Timer are not running in the Trunk Connection.
UNSECURE STATE: When the access code is disabled (dip switch 2 off), the RC-3 is in the Unsecure State. In this mode, the RC-3 continu-
ously monitors touch tones and acts on any match to a relay command it detects, even if they are preceded by or followed by other touch tones.
The Access Timer is not running in the Unsecure State.
N/O
COM
N/C
N/O
COM
N/C
N/O
COM
N/C
Viking Doorbox
(W-2000A shown)
or
Call
VIKING©
C.O. Line or Analog
PABX/KSU Station
Unused Trunk Input
of PABX/KSU
VIKING©
RELAY
OUTPUT
VIKING
ELECTRONICS
HUDSON, WI 54016
THREE RELAY REMOTE
TOUCH TONE CONTROLLER
POWER 12-24V AC or DC
MODEL RC-3
LINE IN
LINE OUT
1
2
3
4
7
8
9
12-24V
AC or DC
5
6
1
2
3
4
5
6
RELAY 3
OUTPUT
N.C.
COM
N.O.
RELAY 2
OUTPUT
N.C.
COM
N.O.
RELAY 1
OUTPUT
N.C.
COM
N.O.
MASTER / SLAVE
ACCESS CODE
LEARN MODE
E-30 MODE
1 2 3 4
Relay 3
Relay 2
Relay 1
Supplied Adapter
OR
Adapter with
output of
12-24V AC or DC
Connect to other telecom equipment
( phone, second RC-3, etc.)
32V Talk Batter Feed Switch: Must be in left (OFF)
position when connecting to a CO/station. Place in right
(ON) position when connecting to a trunk input of a
phone system.
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A. Single RC-3 Installation
3
