3Com TokenLink 3C339 Operation & User’s Manual
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TokenLink Velocity PCI
Network Interface Card
User Guide
A member of the 3Com TokenLink
family of NICs
Part No. 09-0807-001
Published May 1997
3Com Corporation I 5400 Bayfront Plaza I Santa Clara, California I 95052-8145
Copyright © 3Com Corporation, 1997. All rights reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without permission from 3Com C0orporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content
from time to time without obligation on the part of 3Com Corporation to provide notification of
such revision or change.
3Com Corporation provides this documentation without warranty of any kind, either implied or
expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. 3Com may make improvements or changes in the product(s) and/or the
program(s) described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described
herein are provided to you subject to the following restricted rights:
For units of the Department of Defense:
Restricted Rights Legend: Use, duplication, or disclosure by the Government is subject to restrictions
as set forth in subparagraph (c) (1) (ii) for Restricted Rights in Technical Data and Computer Software
Clause at 48 C.F.R. 52.227-7013. 3Com Corporation, 5400 Bayfront Plaza, Santa Clara, California
95052-8145.
For civilian agencies:
Restricted Rights Legend: Use, reproduction, or disclosure is subject to restrictions set forth in
subparagraph (a) through (d) of the Commercial Computer Software – Restricted Rights Clause at
48 C.F.R. 52.227-19 and the limitations set forth in 3Com Corporation’s standard commercial
agreement for the software. Unpublished rights reserved under the copyright laws of the
United States.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hard copy
documentation, or on the removable media in a directory file named LICENSE.TXT. If you are unable
to locate a copy, please contact 3Com and a copy will be provided to you.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may
or may not be registered in other countries.
3Com, the 3Com logo, NetAge, TokenDisk, and TokenLink are registered trademarks of 3Com
Corporation. AutoLink and Velocity are trademarks of 3Com Corporation. Ask3Com is a service mark
of 3Com Corporation.
Artisoft and LANtastic are trademarks of Artisoft. Banyan and VINES are trademarks of Banyan
Systems, Inc. CompuServe is a trademark of CompuServe, Inc. DEC and PATHWORKS are trademarks
of Digital Equipment Corporation. Pentium is a trademark of Intel Corporation. IBM, OS/2, and Warp
are trademarks of International Business Machines Corporation. Microsoft, MS-DOS, Windows, and
Windows NT are trademarks of Microsoft Corporation. Novell and NetWare are trademarks of
Novell, Inc. Other brand and product names may be registered trademarks or trademarks of their
respective holders.
Manual written by John Jeter; revised by Norman Lundell and Pauline Garzelli. Edited by Nancy
Kurahashi and Chris Dresden. Technical illustrations by Tim Buckreus; revised by Mary Inden.
Production by Georgi Felix.
3Com’s EtherLink®, Fast EtherLink, TokenLink®,
TokenLink Velocity™, ATMLink™ PCI, and
FDDILink™ network interface cards have a
Lifetime Limited Warranty. For further details,
please see 3Com’s Limited Warranty statement
in this guide.
To ensure the very best 3Com service and
support, take the time to complete the product
registration card.
Customers in the countries or regions shown below should send the
completed registration card to the appropriate address. Customers in
other non-U.S. locations should send the registration card to the U.S.
address on the front of the card.
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I United Kingdom, Eire
3Com UK Ltd., Marketing Department
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ABOUT THIS GUIDE
How to Use This Guide 1
Conventions 2
1 INTRODUCTION
Features 1-1
PCI Technology 1-2
Installation Requirements 1-2
Network Driver Options 1-3
Installation Summary 1-4
2 HARDWARE INSTALLATION
Safety Precautions 2-1
Inspecting the NIC 2-1
Installing the NIC 2-2
Connecting to the Network 2-3
Connecting to UTP Cable 2-4
Connecting to STP Cable 2-5
Powering Up the PC 2-6
3 NETWORK DRIVER INSTALLATION
Locating Driver Installation Procedures 3-1
Supplementary Procedures 3-3
Starting DOS 3-3
Finding the NIC’s Port Address 3-4
Installing NetWare Drivers 3-4
One NIC in a Client (DOS ODI) 3-5
About the AutoLink Program 3-5
AutoLink Program Requirements 3-5
Running the AutoLink Program 3-6
AutoLink Troubleshooting 3-7
About Installing on a NetWare Server 3-7
One NIC in a Server 3-7
Installation with NetWare 3.11 3-8
Installation with NetWare 3.12 and 4.x 3-8
Multiple NICs in a Server 3-9
Installation with NetWare 3.11 3-10
Installation with NetWare 3.12 and 4.x 3-11
Installing the Microsoft Windows Driver 3-12
Windows NT 3.51 3-12
Windows NT 4.0 3-13
Windows 95 3-15
About OSR Versions 3-15
OSR1 Installation 3-15
OSR2 Installation 3-16
Installing the OS/2 Driver 3-17
LAPS Installation 3-17
MPTS Installation 3-19
4 TROUBLESHOOTING
About the Diagnostic Tests 4-1
Running the Diagnostic Tests 4-2
What to Do If a Test Fails 4-5
Status LEDs 4-7
A CONFIGURATION
Changing Configuration Parameter Values A-3
B SPECIFICATIONS
NIC Specifications B-1
RJ-45 Connector Pin Assignments B-3
DB-9 Connector Pin Assignments B-3
Cable Requirements B-4
C TECHNICAL SUPPORT
Online Technical Services C-1
World Wide Web Site C-1
3Com Bulletin Board Service C-2
Access by Analog Modem C-2
Access by Digital Modem C-2
3ComFacts Automated Fax Service C-2
3ComForum on CompuServe Online Service C-3
Support from Your Network Supplier C-4
Support from 3Com C-4
Returning Products for Repair C-6
3COM CORPORATION LIMITED WARRANTY
FCC CLASS B CERTIFICATION STATEMENT
VCCI CLASS 2 STATEMENT
3COM END USER SOFTWARE LICENSE AGREEMENT
PCI and ISA/EISA Bus Slots in a PCI Computer 2-3
2-2
Connecting the RJ-45 Connector 2-4
2-3
Connecting the DB-9 Connector 2-5
4-1
3TLVDIAG Program Main Menu 4-2
4-2
Diagnostic Setup Screen 4-3
4-3
Diagnostic Test Screen 4-4
A-1
3TLVDIAG Program Main Menu A-4
A-2
Adapter Configuration Screen A-5
B-1
RJ-45 Connector Pin Assignments B-3
B-2
DB-9 Connector Pin Assignments B-3
Notice Icons 2
2
Text Conventions 2
1-1
Driver Support 1-3
2-1
Connectors for 3C339 PCI NICs 2-4
3-1
Driver Installation Procedure Locations 3-1
3-2
Starting DOS from Other Operating Systems 3-3
4-1
LED Indicators 4-7
A-1
3C339 NIC Configuration Parameters (Modifiable
with 3TLVDIAG) A-1
A-2
3C339 NIC Configuration Parameters (Not Modifiable
with 3TLVDIAG) A-2
ABOUT THIS GUIDE
This guide contains installation procedures and other
information about the 3Com TokenLink Velocity PCI
network interface card (3C339 NIC).
This guide is intended for those who install the NIC in
PCs in a token ring network. It is assumed that the reader
knows basic precautions and procedures for working with
electrical equipment and with token ring networks, and
knows how to use the PC operating system.
If the information in the release notes shipped with the
product differs from the information in this guide, follow
the release notes.
How to Use This Guide
This table shows where to find specific information in
this guide.
If you are looking for...
Turn to...
A summary of installation procedures
Chapter 1
Information about the 3C339 NIC and an introduction to
PCI technology
Chapter 1
Instructions for installing the NIC and connecting it to the network
Chapter 2
Instructions for installing network drivers
Chapter 3
Details on running diagnostic tests
Chapter 4
Instructions for changing NIC configuration parameters
Appendix A
Information on NIC specifications, pin assignments, and
cabling requirements
Appendix B
Information on 3Com’s technical support services
Appendix C
ABOUT THIS GUIDE
Conventions
Table 1 and Table 2 list conventions that are used
throughout this guide.
Table 1 Notice Icons
Icon
Notice Type
Alerts you to...
Information note
Important features or instructions
Caution
Risk of personal safety, system damage, or loss
of data
Warning
Risk of severe personal injury
Table 2 Text Conventions
Convention
Description
Screen displays
This typeface represents information as it appears on
the screen.
The words “enter”
and “type”
When you see the word “enter” in this guide, you must
type something, and then press the Return or Enter key.
Do not press the Return or Enter key when an
instruction simply says “type.”
[Key] names
Key names appear in text in one of two ways:
I Referred to by their labels, such as “the Return key”
or “the Escape key”
I Written with brackets, such as [Return] or [Esc]
If you must press two or more keys simultaneously, the
key names are linked with a plus sign (+). Example:
Press [Ctrl]+[Alt]+[Del].
Menu commands
and buttons
Menu commands or button names appear in italics.
Example:
From the Help menu, select Contents.
Words in italicized
type
Italics emphasize a point or denote new terms at the
place where they are defined in the text.
Words in bold-face
type
Bold text denotes key features.
The 3Com TokenLink Velocity PCI network interface
card (3C339 NIC) is a 32-bit bus-mastering NIC for use
in token ring networks running at either 16 megabits
per second (Mbps) or 4 Mbps.
Features
The 3C339 NIC complies with the following standards
and specifications:
I
IEEE 802.2 Logical Link Control (LLC)
I
IEEE 802.5 Media Access Control (MAC)
I
PCI Local Bus Specification Revision 2.0
The 3C339 NIC supports the following features:
I
AutoLink installation software installs and configures
16-bit Novell NetWare DOS ODI client software.
I
On-board RJ-45 and DB-9 ports provide connection
for unshielded twisted-pair (UTP) or shielded
twisted-pair (STP) cabling without using an external
media filter.
I
Auto Select Media Type capability enables drivers to
automatically detect the type of media connector
that connects the NIC to the network.
I
High-performance 32-bit PCI local bus interface with
bus mastering runs at a clock speed of 33 MHz,
increasing throughput dramatically while decreasing
CPU utilization.
I
Status LEDs indicate insertion into the ring and
transmission of data by the NIC.
I
Highly integrated design provides high reliability with
minimal power consumption.
CHAPTER 1: INTRODUCTION
PCI Technology
The PCI local bus provides a processor-independent
data path between the CPU in a PC and high-speed
peripherals. This high-performance bus accommodates
multiple high-performance peripheral devices for
networking and disk subsystems, graphics, full-motion
video, and multimedia.
There are two types of PCI devices: a master that
transfers information directly to system memory without
interrupting the system processor; and a target, which
accepts commands and responds to requests from a
master. The 3C339 PCI NIC is a master device.
A shared expansion backplate slot on the PCI device
provides access to one of two types of NICs: a PCI NIC
and an ISA NIC, for example, or a PCI NIC and an EISA
NIC. Only one NIC at a time can be installed in a shared
slot. Manufacturers are currently producing computers
that support the PCI bus in conjunction with conventional
ISA or EISA buses in the same chassis.
The PCI 32-bit bus supports multiple peripheral
components and add-in cards at a peak bandwidth of
132 Mbps, which is up to an order of magnitude greater
than that of ISA, EISA, and MCA PC buses. Automatic
configuration sets the basic configuration during
installation.
For detailed information about the PCI local bus, consult
the PCI specification.
Installation Requirements
The following items are required to install the 3C339 NIC:
I
PC with at least 640 KB of RAM and an 80486 or
Pentium processor
I
Sufficient memory to load the 3C339 NIC driver from
the network operating system
I
PCI bus slot that supports bus mastering
Network Driver Options
1-3
I
High-density 3.5-inch floppy diskette drive
I
One of the following token ring cable types:
I
UTP category 3, 4, or 5
I
STP type 1 or 6
I
3Com TokenDisk diskettes #1 and #2, which contain
the following items:
I
Drivers
I
AutoLink installation program for NetWare DOS
ODI clients
I
3TLVDIAG configuration and diagnostic program
The AutoLink and 3TLVDIAG programs are DOS
applications. They must be run in DOS, not in a
DOS window.
I
One of the following PC or network operating systems:
I
Novell NetWare version 3.1x or 4.x
I
Microsoft Windows NT version 3.51 or later
I
Microsoft Windows 95
I
Microsoft Windows for Workgroups version 3.11
I
DOS version 6.x or later
I
IBM OS/2 version 2.0 or later
Network Driver Options
Table 1-1 summarizes 3C339 NIC network drivers and
the environments they support.
Table 1-1 Driver Support
Driver Name
Environment
3C3X9.COM
Novell NetWare DOS Open Data-Link Interface (ODI) client
3C3X9.LAN
Novell NetWare 3.1x and 4.x server, or NetWare Client 32
TLVMP339.SYS
Microsoft Windows NT 3.51 and 4.0
Microsoft Windows 95
TL3C3X9.386
Microsoft Windows for Workgroups 3.11
(continued)
CHAPTER 1: INTRODUCTION
Installation Summary
These brief installation instructions are for experienced
token ring network users. Less experienced users should
use the detailed hardware and driver installation
instructions beginning in Chapter 2.
1
Install the 3C339 NIC in a PCI slot that supports
bus mastering.
2
Connect a token ring cable between the NIC and a
hub, a multistation access unit (MAU), a controlled
access unit (CAU), or a token ring switch.
3
Power on the PC.
At power up, the PC system BIOS automatically
configures the NIC’s base I/O address (port address) and
interrupt request (IRQ) line. You cannot change these
settings, but you can set other parameters or run
diagnostics with the 3TLVDIAG configuration and
diagnostic program, located on TokenDisk diskette #1.
4
Install the network driver from the TokenDisk
diskettes.
The default ring speed is 16 Mbps.
TL3C3X9.DOS
IBM LAN Server 3.0 or later
Microsoft Windows for Workgroups
Microsoft LAN Manager
Banyan VINES
Artisoft LANtastic/AI
DEC PATHWORKS
TL3C3X9.OS2
IBM LAN Server 3.0 or later
IBM OS/2 Warp Server
Microsoft LAN Manager
Banyan VINES
3C3X9LLC.EXE
IBM host emulation applications (Client Access/400)
Table 1-1 Driver Support (continued)
Driver Name
Environment
This chapter describes how to install the 3C339 PCI NIC
in a PC and how to connect the PC to the network.
Before installing the NIC, verify that you have met the
installation requirements listed in Chapter 1.
Safety Precautions
WARNING: Personal computers operate with voltages
that may be lethal. Before removing the cover, follow
these steps to protect yourself and the PC.
1
Turn off the computer and unplug it.
2
Remove jewelry from your hands and wrists.
3
Use insulated or nonconductive tools.
CAUTION: The NIC is packed in a clear plastic antistatic
container to protect it during shipment. To avoid
damaging the NIC or the PC, reduce static electricity on
your body by wearing an electrostatic discharge wrist
strap attached to the chassis or by touching the chassis
before handling the NIC.
Inspecting the NIC
1
Remove the contents of the shipping container
and return any packing materials to the shipping
container. Verify that the following items were
shipped:
I
TokenLink Velocity PCI NIC (3C339)
I
TokenLink Velocity PCI Network Interface Card
User Guide
I
Two TokenDisk diskettes (#1 and #2)
CHAPTER 2: HARDWARE INSTALLATION
If items are missing, contact your authorized
network supplier.
If it is necessary to return a NIC to 3Com, pack it in the
original (or equivalent) packing material to maintain
the warranty.
2
Set the antistatic container on a nonstatic surface.
3
Remove the NIC from the antistatic container.
4
Inspect the NIC for visible signs of damage.
If you find a problem, contact your network supplier and
the carrier that delivered the package.
Complete the Product Registration Card and return it to
3Com. Or call 1-800-NET-3Com for immediate
registration.
Installing the NIC
Observe the precautions listed in “Safety Precautions”
earlier. Verify that the PC is unplugged. Unpack and inspect
the NIC as described in “Inspecting the NIC” earlier.
To install the NIC in the PC, follow these steps:
1
Remove the computer cover.
Refer to the PC manufacturer’s documentation
if necessary.
2
Select an available bus mastering PCI slot and
remove its expansion cover plate.
3
Insert the NIC in a PCI-bus slot that supports
bus mastering.
CAUTION: Do not attempt to install the 3C339 NIC in
an ISA or EISA slot. Doing so may damage the NIC and
the computer. The 3C339 PCI NIC works only in a PCI-bus
slot that supports bus mastering. Check the computer
manufacturer’s documentation to determine which PCI
slots support bus mastering and which are target slots
(sometimes called slave slots).
Connecting to the Network
2-3
In Figure 2-1, PCI-bus slots are the short, white slots; ISA
and EISA slots are the longer, shaded slots. Make sure the
NIC is completely seated in the slot by pushing down
firmly on both ends of the NIC. If necessary, refer to the
documentation provided by the computer’s manufacturer
for details on installing expansion boards.
Figure 2-1 PCI and ISA/EISA Bus Slots in a PCI Computer
4
Secure the slot screw.
Connecting to the Network
You must connect the NIC to the network before
installing drivers or running diagnostics.
This section describes how to connect the types of
network cables listed in Table 2-1 to the 3C339 NIC.
PCI slot
ISA/EISA
slot
CHAPTER 2: HARDWARE INSTALLATION
Follow the appropriate procedure for connecting to
either a UTP or an STP cable.
Connecting to UTP Cable
1
Locate the NIC’s RJ-45 port on the backplate, as
shown in Figure 2-2.
.
Figure 2-2 Connecting the RJ-45 Connector
2
Align the RJ-45 connector on the end of the UTP
cable with the notch on the NIC’s RJ-45 port and
insert the connector into the port.
3
Connect the other end of the cable to a dual access
unit (DAU), a multistation access unit (MAU), a
controlled access unit (CAU), or a token ring switch.
Table 2-1 Connectors for 3C339 PCI NICs
Cable Type
Port Used on NIC
UTP
RJ-45
STP
DB-9
RJ-45 port
RJ-45
connector
INS
ACT
Connecting to the Network
2-5
CAUTION: Connect the cable only to the 3C339 NIC you
just installed. Connecting the cable to other NICs could
seriously damage the NIC and the token ring network. Do
not daisy-chain token ring NICs or connect them back
to back.
Connecting to STP Cable
1
Locate the NIC’s DB-9 port on the backplate, as
shown in Figure 2-3.
Figure 2-3 Connecting the DB-9 Connector
2
Connect the cable’s DB-9 connector to the NIC’s DB-9
port, and secure the connector by tightening the
two screws.
3
Connect the other end of the cable to a dual access
unit (DAU), a multistation access unit (MAU), a
controlled access unit (CAU), or a token ring switch.
CAUTION: Connect the cable only to the 3C339 NIC you
just installed. Connecting the cable to other NICs could
cause serious damage to the NIC and the token ring
network. Do not daisy-chain token ring NICs or connect
them back to back.
DB-9 port
DB-9
connector
INS
ACT
CHAPTER 2: HARDWARE INSTALLATION
Powering Up the PC
After completing the installation procedures, power up
the PC.
At power up, the PC system BIOS automatically configures
the NIC’s base I/O address (port address) and interrupt
request line (IRQ). You cannot change these settings, but
you can set other parameters or run diagnostics with the
3TLVDIAG configuration and diagnostic program, located
on TokenDisk diskette #1.
Before installing drivers as described in Chapter 3, you
may want to run diagnostics as described in Chapter 4.
Wait until you are satisfied that the NIC hardware and
drivers are installed correctly before replacing the
computer cover.
This chapter contains procedures for installing 3C339
NIC network drivers. The drivers are located on the
TokenDisk diskettes shipped with the NIC. To obtain
drivers not included on the diskettes, contact the
manufacturer of that network operating system or
application. To obtain software updates and patches
for 3Com drivers, use one of the bulletin board services
listed in Appendix C, “Technical Support.”
The 3C339 PCI drivers are not backward-compatible with
the 3Com TokenLink Velocity 3C319 ISA NIC or with
TokenLink III 3C6x9 ISA, EISA, MCA, or PC Card NICs.
Locating Driver Installation Procedures
Table 3-1 shows where to find driver installation
procedures, whether in this chapter or on the
TokenDisk diskettes.
Table 3-1 Driver Installation Procedure Locations
Environment
Driver Installation Procedure Location
Novell NetWare
One NIC in a client
“One NIC in a Client (DOS ODI)” on page 3-5
One NIC in a server
“Installation with NetWare 3.11” on page 3-8
“Installation with NetWare 3.12 and 4.x” on
page 3-8
Multiple NICs in a server
“Installation with NetWare 3.11” on page 3-10
“Installation with NetWare 3.12 and 4.x” on
page 3-11
Microsoft Windows NT 3.51
“Windows NT 3.51” on page 3-12
Microsoft Windows NT 4.0
“Windows NT 4.0” on page 3-13
Microsoft Windows 95
“Windows 95” on page 3-15
IBM OS/2 (IBM LAN Server)
“Installing the OS/2 Driver” on page 3-17
(continued)
CHAPTER 3: NETWORK DRIVER INSTALLATION
You can use any text editor to read the text files on
diskettes. Or, use this procedure to read the text files.
1
Use the appropriate procedure described in Table 3-2
to boot the computer with DOS version 6.x or later.
2
Verify that no network drivers are loaded into RAM.
3
Verify that the computer is physically connected to
the network. (Refer to Chapter 2.)
4
Insert TokenDisk diskette #1 in a floppy drive
(usually A: or B:) and make that the active drive.
5
At the prompt enter:
install
6
Select Network Drivers in the main menu.
7
Select NDIS Driver Installation and Information.
8
Select the appropriate network operating system
from the menu choices.
An information screen appears with instructions on how
to manually install and configure the driver. Refer also to
your network operating system manuals for additional
information.
9
Follow the instructions to install the drivers.
Microsoft Windows for
Workgroups 3.11
TokenDisk diskette #1, \NDIS\WFW.TXT
IBM LAN Server
TokenDisk diskette #1, \NDIS\LANSRV.TXT
Microsoft LAN Manager
TokenDisk diskette #1, \NDIS\LANMAN.TXT
Banyan VINES DOS Client
TokenDisk diskette #1, \NDIS\BANYAN.TXT
Artisoft LANtastic/AI
TokenDisk diskette #1, \NDIS\LANTASTK.TXT
DEC PATHWORKS
TokenDisk diskette #1, \NDIS\PATHWORK.TXT
IBM Client Access/400
TokenDisk diskette #1, \NDIS\LANSUP.TXT
Table 3-1 Driver Installation Procedure Locations (continued)
Environment
Driver Installation Procedure Location
This section contains supplementary procedures for
accessing DOS and for finding the NIC’s port address.
Use these procedures only when other procedures in this
guide tell you to do so.
Starting DOS
The AutoLink installation program and the 3TLVDIAG
configuration and diagnostic program are DOS
applications that must be run with no drivers or memory
managers installed. They require that you boot from DOS
without running the AUTOEXEC.BAT or CONFIG.SYS
files. The programs do not run in Windows NT or
Windows 95 DOS windows. If you are using an operating
system other than DOS, use the appropriate procedure in
Table 3-2 to start DOS before running the AutoLink
program or 3TLVDIAG.
Table 3-2 Starting DOS from Other Operating Systems
Operating System
Procedure for Starting DOS
OS/2
1 Boot the computer from a bootable DOS diskette.
2 Run the AutoLink program or 3TLVDIAG from the DOS
command prompt.
Windows 3.x
1 Boot the computer from a bootable DOS diskette.
2 Run the AutoLink program or 3TLVDIAG from the DOS
command prompt.
Windows 95
1 Select Shutdown. Then select Restart the computer in
MS-DOS mode from the Restart menu.
2 Run the AutoLink program or 3TLVDIAG from the DOS
command prompt.
Windows NT
1 Boot the computer from a bootable DOS diskette.
2 Run the AutoLink program or 3TLVDIAG from the DOS
command prompt.
CHAPTER 3: NETWORK DRIVER INSTALLATION
Finding the NIC’s Port Address
In a NetWare environment, you must know the NIC’s port
address (base I/O address) to install the driver when there
are multiple NICs in a server. To find the port address,
follow these steps:
1
Make a note of the NIC’s node (MAC) address.
The address (a number such as A02461179) is located
on the NIC label.
2
Start DOS using the appropriate procedure in
Table 3-2.
3
Insert TokenDisk diskette #1 in the floppy drive and
make that the active drive.
4
At the DOS prompt, enter:
3tlvdiag
5
When the 3Com 3TLVDIAG main menu appears,
select Adapter Configuration, and press [Enter].
The Adapters Found in System screen appears, listing
all installed 3C339 PCI NICs and their node addresses.
Locate the node address you noted earlier. This is the NIC
whose port address you need.
6
Select the NIC whose port address you need and
press [Enter].
The Adapter Configuration screen appears with the base
I/O address shown as a four-digit hexadecimal number.
This is the port address.
Installing NetWare Drivers
This section describes how to install NetWare drivers in
these networking situations:
I
One NIC in a client (DOS ODI environment)
I
One NIC in a server
I
Multiple NICs in a server
When you install drivers, you can set certain parameters.
For details, see Table A-1.
Installing NetWare Drivers
3-5
One NIC in a Client (DOS ODI)
This section describes a procedure for using the AutoLink
program to install a NetWare DOS ODI client for a
single NIC.
DOS ODI client drivers for the 3Com 3C339 PCI NIC
support shared interrupts (IRQs). However, in some
dual-bus EISA/PCI systems, an EISA or an ISA NIC may be
unable to resolve contentions for the IRQ shared with a
PCI NIC. This may impair the operation of one or both of
the NICs sharing the IRQ. In this case, assign the EISA or
ISA NIC another IRQ using the system CMOS configuration
program or another utility appropriate to your operating
system. If you discover that another PCI NIC does not
support shared interrupts, contact the manufacturer for
a shared interrupt driver.
About the AutoLink Program
The AutoLink program installs NetWare DOS ODI
client software, including drivers. It also modifies the
CONFIG.SYS and AUTOEXEC.BAT files. The AutoLink
program is a DOS application. The program will not run
in a Windows NT or Windows 95 DOS window.
The AutoLink program cannot be used to install an OS/2,
Windows NT, or Windows 95 client.
If your system administrator has configured a
3Install account on your server, the AutoLink program
automatically logs on to the server and updates the client
software. Otherwise, client software is installed from the
TokenDisk diskettes. For instructions on configuring a
3Install account, see the QINSTALL\SERVER\README.TXT
text file on TokenDisk diskette #1.
AutoLink Program Requirements
To use the AutoLink program, your computer must meet
the following requirements:
I
Have only one 3C339 PCI NIC installed
CHAPTER 3: NETWORK DRIVER INSTALLATION
I
Be intended for use as a NetWare DOS ODI client
connecting to a Novell NetWare 3.x or 4.x server
I
Have no network drivers loaded before you run the
AutoLink program
You can use the AUTOLINK.CFG file to modify the
AutoLink process. The AUTOLINK.CFG file in the root
directory of TokenDisk diskette #1 contains default
settings and descriptions of other control parameters.
Running the AutoLink Program
Follow these steps to run the AutoLink program:
1
Verify that no network drivers are loaded into RAM.
2
Verify that the computer is physically connected to
the network. (Refer to Chapter 2.)
3
Insert TokenDisk diskette #1 in the floppy drive and
make that the active drive.
4
At the DOS prompt enter:
autolink
A screen appears, prompting you to enter the ring speed.
5
Enter the ring speed.
Ring speed may be 4 or 16; 16 is the default. Be sure the
number you enter matches the network’s ring speed. If
the numbers do not match, an error removes the NIC
from the network.
Auto installation may take a few moments. Several
messages appear while the AutoLink program is running.
A final message indicating successful installation appears.
6
When the auto installation process is finished,
remove the diskette and reboot the computer.
A DOS ODI client starts and connects the client
computer to a NetWare server.
This concludes the procedure for installing the driver for
one NIC in a NetWare DOS ODI client.
Installing NetWare Drivers
3-7
AutoLink Troubleshooting
If you experience problems when using the AutoLink
program, display or print the AUTOLINK.LOG file, which
contains a log of the events that occurred during the
AutoLink installation and configuration process.
1
To display the file, enter the following DOS
command:
type autolink.log | more
2
To print the file, connect to a local printer and enter:
copy autolink.log prn
About Installing on a NetWare Server
NetWare Loadable Modules (NLMs) permit the
3C3X9.LAN NetWare 4.x server driver to be used with
NetWare versions 3.11, 3.12, or 4.x. The driver and NLM
files are in the following locations on
TokenDisk diskette #1:
I
NetWare 3.11: \NETWARE\SERVER\3.11
I
NetWare 3.12: \NETWARE\SERVER\3.12
I
NetWare 4.x: \NETWARE\SERVER\4.X
Use the most recent NLMs available. Compare the
versions that accompanied your NetWare software
with the appropriate files on TokenDisk diskette #1.
For the latest NLMs, contact Novell.
For more details on the driver and examples
of server installation options, see the
\NETWARE\SERVER\3C3X9SRV.TXT file on
TokenDisk diskette #1.
One NIC in a Server
This section describes procedures for installing the driver
when you are running NetWare and have installed a
single NIC in a computer that is functioning as a server.
Before installing the driver, see the previous section
“About Installing on a NetWare Server” for important
information about NetWare Loadable Modules.
CHAPTER 3: NETWORK DRIVER INSTALLATION
Installation with NetWare 3.11
To install the NetWare server driver for NetWare 3.11,
follow these steps:
1
Determine the NIC’s port address, as described
in “Finding the NIC’s Port Address” earlier in
this chapter.
2
Before starting the server, copy the contents of the
\NETWARE\SERVER\3.11 directory on TokenDisk
diskette #1 to the boot partition of the server’s
hard disk.
3
Start the server and enter the following commands
at the server prompt:
load C:LSLENH.NLM
load C:3C3X9.LAN PORT=XXXX
where XXXX is the NIC’s port address.
Be sure to load LSLENH.NLM before loading the
3C3X9.LAN driver, or system malfunction will occur.
If your token ring network is running at 4 Mbps, add
the SPEED parameter to the driver load command.
For example:
load C:3C3X9.LAN PORT=XXXX SPEED=4
4
Bind the transport protocol to the driver.
Add the load and bind commands to the AUTOEXEC.NCF
file for automatic execution when you start or restart
the server.
This concludes the procedure for installing the NetWare
server driver for one NIC in a server with NetWare 3.11.
Installation with NetWare 3.12 and 4.x
To install the NetWare server driver under NetWare 3.12,
you need the following files from Novell:
I
312PTA.EXE (or later)
I
LANDR9.EXE
Installing NetWare Drivers
3-9
To install the NetWare server driver while running
NetWare 3.12 or 4.x, follow these steps:
1
Determine the NIC’s port address, as described
in “Finding the NIC’s Port Address” earlier in this
chapter.
2
Before starting the server, copy the contents of the
appropriate directory on TokenDisk diskette #1 to
the boot partition of the server’s hard disk:
I
For NetWare 3.12, use the \NETWARE\SERVER\3.12
directory.
I
For NetWare 4.x, use the \NETWARE\SERVER\4.X
directory.
3
Start the server and enter the following command
at the server prompt:
load C:3C3X9.LAN PORT=XXXX
where XXXX is the NIC’s port address.
4
Bind the appropriate transport protocol to the
NIC name.
Add the load and bind commands to the AUTOEXEC.NCF
file for automatic execution when you start or restart
the server.
This concludes the procedure for installing the NetWare
server driver for one NIC in a server with NetWare 3.12
and 4.x.
Multiple NICs in a Server
If you are running NetWare and have installed multiple
NICs in a computer that is functioning as a server, follow
the instructions in this section to install the driver.
Before installing the driver, see “About Installing on a
NetWare Server” earlier in this chapter for important
information about NetWare Loadable Modules.
CHAPTER 3: NETWORK DRIVER INSTALLATION
Installation with NetWare 3.11
To install the NetWare server driver for NetWare 3.11,
follow these steps:
1
Determine the NIC port addresses, as described in
“Finding the NIC’s Port Address” earlier in this
chapter.
2
Before starting the server, copy the contents of the
\NETWARE\SERVER\3.11 directory on TokenDisk
diskette #1 to the boot partition of the server’s
hard disk:
3
Start the server and enter the following commands
at the server prompt:
load C:LSLENH.NLM
load C:3C3X9.LAN PORT=XXXX NAME=X
load C:3C3X9.LAN PORT=XXXX NAME=Y
where XXXX is a NIC port address and X and Y are
names that you assign to help distinguish the
multiple NICs.
Be sure to load LSLENH.NLM before loading the
3C3X9.LAN driver, or system malfunction will occur.
The PORT=XXXX parameter must be completed for
all NICs.
4
Bind the appropriate transport protocol to each
NIC name.
Add the load and bind commands to the AUTOEXEC.NCF
file for automatic execution when you start or restart
the server.
This concludes the procedure for installing the NetWare
server driver for multiple NICs in a server with
NetWare 3.11.
Installing NetWare Drivers
3-11
Installation with NetWare 3.12 and 4.x
To install the NetWare server driver for NetWare while
running NetWare 3.12 or 4.x, follow these steps:
1
Determine the NIC port addresses, as described in
“Finding the NIC’s Port Address” earlier in this
chapter.
2
Before starting the server, copy the contents of the
appropriate directory on TokenDisk diskette #1 to
the boot partition of the server’s hard disk:
I
For NetWare 3.12, use the \NETWARE\SERVER\3.12
directory
I
For NetWare 4.x, use the \NETWARE\SERVER\4.X
directory
3
Start the server and enter the following commands
at the server prompt:
load C:3C3X9.LAN PORT=XXXX NAME=X
load C:3C3X9.LAN PORT=XXXX NAME=Y
where XXXX is a NIC port address and X and Y are
names that you assign to help distinguish the
multiple NICs.
The PORT=XXXX parameter must be completed for
all NICs.
4
Bind the appropriate transport protocol to each
NIC name.
Add the load and bind commands to the AUTOEXEC.NCF
file for automatic execution when you start or restart
the server.
This concludes the procedure for installing the NetWare
server driver for multiple NICs in a server with
NetWare 3.12 or 4.x.
CHAPTER 3: NETWORK DRIVER INSTALLATION
Installing the Microsoft Windows Driver
This section contains procedures for installing the driver
for the following Microsoft Windows environments:
I
Windows NT 3.51
I
Windows NT 4.0
I
Windows 95
Windows NT 3.51
Follow this procedure to install the driver for
Windows NT 3.51. It is assumed that you are already
running Windows NT.
1
Go to the Add Network Adapter dialog box
as follows:
a From the Main group, double-click the Control
Panel icon.
b From the Control Panel group, double-click the
Network icon.
c From the Network Settings dialog box, click the
Add Adapter button.
2
From the Add Network Adapter dialog box, scroll
to the bottom of the Network Adapter Card
selection list. Click Requires disk from
manufacturer and click Continue.
The Insert Disk dialog box appears.
3
Insert TokenDisk diskette #2 in the floppy drive.
4
Type the following path and click OK:
a:\winnt
There is a short delay while Windows NT reads the
diskette. The Select OEM Option dialog box appears.
5
Select 3Com TokenLink Velocity PCI Adapter and
click OK.
Messages appear while files are being copied. The
Bus Location dialog box appears.
Installing the Microsoft Windows Driver
3-13
6
Select bus type PCI and bus number 0, and click OK.
The 3Com TokenLink Adapter Setup dialog box appears.
7
Select any of the following setup options and
click OK:
I
PCI slot—Autodetect, Slot 1, Slot 2, or Slot 3. It is
recommended that you use the default setting,
Autodetect.
I
Network speed—4 or 16 Mbps. This selection must
match the network speed, or an error will remove the
NIC from the network.
I
Advanced—You can specify maximum packet size,
network address, and product ID. It is recommended
that you use the default settings.
The Network Setup dialog box appears.
8
Verify that 3Com TL 3C339 Adapter is in the Installed
Adapter Cards list and that 3Com TokenLink Driver is
in the Installed Network Software list, and click OK.
Configuration messages appear. The Network Settings
Change dialog box appears.
9
Remove the TokenDisk diskette from the floppy
drive and restart the computer.
This concludes the procedure for installing the driver for
Windows NT 3.51.
Windows NT 4.0
Follow this procedure to install the driver for
Windows NT 4.0. It is assumed that you are already
running Windows NT.
1
From the My Computer group, double-click the
Control Panel icon.
2
From the Control Panel group, double-click the
Network icon.
3
In the Network dialog box, click the Adapters tab.
4
In the Adapters tab, click Add.
CHAPTER 3: NETWORK DRIVER INSTALLATION
5
In the Select Network Adapter dialog box, click
Have Disk.
The Insert Disk dialog box appears.
6
Insert TokenDisk diskette #2 in the floppy drive.
7
Type the following path and click OK:
a:\winnt
The Select OEM Option dialog box appears.
8
Select 3Com TokenLink Velocity PCI Adapter and
click OK.
The 3Com TokenLink Velocity PCI Adapter Bus dialog
box appears.
9
Select bus type PCI and bus number 0 and click OK.
The 3Com TokenLink Adapter Setup dialog box appears.
10
Make any of the following adapter setup selections
and click OK:
I
PCI slot—Autodetect, Slot 1, Slot 2, or Slot 3. It is
recommended that you use the default setting,
Autodetect.
I
Network speed—4 or 16 Mbps. This selection must
match the network speed, or an error will remove the
NIC from the network.
I
Advanced—You can specify maximum packet size,
network address, and product ID. It is recommended
that you use the default settings.
11
Verify that 3Com TL 3C3X9 Adapter appears in the
list in the Network Adapters tab and click Close.
Bindings messages appear, followed by a prompt to
restart the computer.
12
Remove the TokenDisk diskette from the
floppy drive.
13
Click Yes to restart the computer.
This concludes the procedure for installing the driver for
Windows NT 4.0.
Installing the Microsoft Windows Driver
3-15
Windows 95
This section describes procedures for installing the
Windows 95 driver under Microsoft OEM Service Release
(OSR) versions 1 and 2.
About OSR Versions
Some computers are sold with a special Windows 95
OEM Service Release (OSR) already installed. The
installation procedures under OSR version 2 (OSR2) differ
from those of the previous OSR release (OSR1).
To determine which OSR version you are using, open
the Control Panel, select System, and look at System
information under the General tab. If your release is
version 4.00.950, you are using OSR1. If your release
is version 4.00.950 B, you are using OSR2.
OSR1 Installation
Follow this procedure to install the driver for Windows 95
under OSR1. It is assumed that you are already running
Windows 95.
During installation, have the Windows 95 software
accessible on diskettes, CD, or a hard drive in case the
installation utility requests files from the Windows 95
software library.
1
Install the 3C339 NIC and start the computer.
Windows 95 detects the new hardware. PCI Token Ring
Controller appears in the New Hardware Found
dialog box.
2
Click the Driver from disk provided by hardware
manufacturer radio button and click OK.
The Install from Disk dialog box appears.
3
Insert TokenDisk diskette #2 in the floppy drive.
4
Type the following path and click OK.
a:\win95
Messages appear while files are being copied. The
System Settings Change dialog box appears.
CHAPTER 3: NETWORK DRIVER INSTALLATION
5
Remove the TokenDisk diskette from the
floppy drive.
6
Click Yes to restart the computer.
This concludes the procedure for installing the driver for
Windows 95 under OSR1.
OSR2 Installation
Follow this procedure to install the driver for Microsoft
Windows 95 under OSR2. It is assumed that you are
already running Windows 95.
During installation, have the Windows 95 software
accessible on diskettes, CD, or a hard drive in case the
installation utility requests files from the Windows 95
software library.
1
Install the 3C339 NIC and start the computer.
Windows 95 detects the new hardware. PCI Token Ring
Controller appears in the New Hardware Found dialog
notice. The Update Device Driver Wizard dialog
box appears.
2
Click Next.
3
Click Other Locations.
The Select Other Locations dialog box appears.
4
Insert TokenDisk diskette #2 in the floppy drive.
5
Type the following path and click OK:
a:\win95
6
Verify that the Update Device Driver Wizard dialog
box lists 3Com TokenLink Velocity PCI Adapter, and
click Finish.
Messages appear while files are being copied. The System
Settings Change dialog box appears.
7
Remove the TokenDisk diskette from the floppy drive.
Installing the OS/2 Driver
3-17
8
Click Yes to restart the computer.
This concludes the procedure for installing the driver for
Windows 95 under OSR2.
Installing the OS/2 Driver
To install the OS/2 driver, you need one of the following
IBM installation programs:
I
LAN Adapter and Protocol Support (LAPS)
I
Multi Protocol Transport Services (MPTS)
LAPS Installation
To install the OS/2 driver with LAPS, you must be
running OS/2 version 2.11 or later, including any software
fixes for PCI support. (For OS/2 fix packs, contact IBM.)
You also need to know the names of the network
protocols your network environment uses.
1
Insert TokenDisk diskette #2 in the floppy drive.
2
Open an OS/2 window. At the OS/2 prompt, enter:
laps
LAPS is usually located in the \IBMCOM directory on the
boot drive.
3
In the LAPS window, select Install. At the prompt
for the source of the .NIF file, type the following
path and click OK:
a:\ndis\os2
4
When the Installation Complete for PCI Token Ring
Adapter message appears, click OK.
The LAPS dialog box appears.
5
Select Configure.
6
Verify that the Configure LAN Transport radio
button is selected, and click Continue.
The Configuration Workstation panel appears.
CHAPTER 3: NETWORK DRIVER INSTALLATION
7
From the Network Adapters list box, select 3C339
TokenLink Velocity Adapter and click Add.
You can edit parameter settings by selecting 3Com
TokenLink Velocity Adapter and clicking Edit.
8
In the Protocols list box, select each protocol used
by your network application and click Add.
The protocol drivers appear under the NIC driver name in
the Current Configuration list box. You can edit protocol
parameter settings by selecting a protocol and clicking Edit.
9
Click OK and then click Exit.
10
In the IBM logo panel, click Exit.
Messages about updates to the CONFIG.SYS file appear.
11
Make sure the correct drive and directory for the
CONFIG.SYS file are specified, and click Continue.
12
Exit the program. At the prompt for updating the
CONFIG.SYS, STARTUP.CMD, and PROTOCOL.INI files,
click OK.
13
In the Exiting LAPS window, click Exit.
14
If your token ring network is running at 4 Mbps,
you must edit the PROTOCOL.INI file to set the
ring speed.
Include the SPEED parameter after the
DriverName TL3C3X$ line. For example:
[TL3C3X9_NIF]
DriverName=TL3C3X$
SPEED=4
PACKETSIZE=4096
15
Remove the TokenDisk diskette and restart the
computer.
This concludes the LAPS procedure for installing the
OS/2 driver.
Installing the OS/2 Driver
3-19
MPTS Installation
To install the OS/2 driver with MPTS, you need to know
the names of the network protocols your network
environment uses.
1
Use one of the following methods to start MPTS:
I
From the OS/2 desktop, double-click the MPTS icon.
I
From an OS/2 window, go to the \IBMCOM
subdirectory and at the OS/2 prompt enter:
mpts
2
In the MPTS logo panel, click OK.
The MPTS window appears.
3
Insert TokenDisk diskette #2 in the floppy drive.
4
In the MPTS window, select Install. At the prompt
for the source of the .NIF file, type the following
path and click OK:
a:\ndis\os2
5
When the Installation Complete for PCI Token Ring
Adapter message appears, click OK.
The MPTS dialog box appears.
6
Select Configure.
The Configure panel appears.
7
Verify that the LAN adapters and protocols radio
button is selected, and click Configure.
8
From the Network Adapters list box, select
3C339 TokenLink Velocity Adapter and click Add.
You can edit parameter settings by selecting
3C339 TokenLink Velocity Adapter and clicking Edit.
9
In the Protocols list box, select each protocol used
by your network application and click Add.
The protocol drivers appear under the NIC driver name in
the Current Configuration list box. You can edit protocol
parameter settings by selecting a protocol and clicking Edit.
CHAPTER 3: NETWORK DRIVER INSTALLATION
10
Click OK when you have finished selecting and
editing protocols.
11
In the Configure panel, click Close.
12
In the MPTS dialog box, click Exit.
13
In the Update CONFIG.SYS panel, click Exit to
update the CONFIG.SYS file.
14
When a message indicates that the CONFIG.SYS file
has been successfully updated, click OK.
15
In the Exiting MPTS panel, click Exit.
16
If your token ring network is running at 4 Mbps,
you must edit the PROTOCOL.INI file to set the
ring speed.
Include the SPEED parameter after the
DriverName TL3C3X$ line. For example:
[TL3C3X9_NIF]
DriverName=TL3C3X$
SPEED=4
PACKETSIZE=4096
17
Remove the TokenDisk diskette and restart the
computer.
This concludes the MPTS procedure for installing the
OS/2 driver.
This chapter explains how to run diagnostic tests with the
3TLVDIAG diagnostic and configuration program and
what to do if a test fails.
3C339 PCI NIC diagnostics are not backward-compatible
with the 3Com TokenLink Velocity 3C319 ISA NIC or with
TokenLink III 3C6X9 ISA, EISA, MCA, or PC Card NICs.
About the Diagnostic Tests
The diagnostic tests discover problems such as hardware
conflicts or NIC faults, and they check the NIC’s overall
operation. The NIC must be connected to the network
to run the tests.
The following tests check the NIC’s physical components
and circuitry:
I
Adapter Register Test
I
EEPROM Checksum Test
I
Adapter Memory Test
The following tests check the NIC’s ability to transmit and
receive packets to and from the network:
I
Transmit in Wrap Mode Tests
I
Transmit in Insert Mode Tests
The tests may be run separately, in combination with
one another, or all together as a suite.
If the NIC passes all tests successfully, NIC hardware failure
is ruled out. If a problem still remains, look at cabling,
software, and other issues that affect functionality on the
network. For troubleshooting suggestions, see “What to
Do If a Test Fails” later in this chapter.
CHAPTER 4: TROUBLESHOOTING
Running the Diagnostic Tests
The 3TLVDIAG diagnostic and configuration program is
a DOS application that must be run with no drivers or
memory managers installed. It requires that you boot
from a bootable DOS diskette without running the
AUTOEXEC.BAT or CONFIG.SYS files. 3TLVDIAG will not
run in a Windows NT or a Windows 95 DOS window.
To use 3TLVDIAG, follow these steps:
1
Make sure that the NIC is correctly installed. (For
installation procedures, see Chapter 2.)
2
If you are using an operating system other than
DOS, use the appropriate procedure in Table 3-2 to
start DOS.
3
Insert TokenDisk diskette #1 in the floppy drive and
make that the active drive.
4
At the DOS prompt, enter:
3tlvdiag
The 3Com 3TLVDIAG program main menu appears, as
shown in Figure 4-1.
Figure 4-1 3TLVDIAG Program Main Menu
3Com 3TLVDIAG
Main Menu
Adapter Diagnostics
F1 = Help F2 = Keyboard Conventions
This choice allows you to configure your adapter.
Exit
Continue
Adapter Configuration
Running the Diagnostic Tests
4-3
5
In the main menu, select Adapter Diagnostics and
then select Continue.
To make selections in 3TLVDIAG:
I
Use the [Tab] key to select buttons, and press [Enter].
I
Use the arrow keys to select other items, and
press [Enter].
The Adapters Found in System screen appears, listing all
installed 3C339 PCI NICs.
6
Select the NIC you want to test.
The Diagnostic Setup screen for the selected NIC appears,
as shown in Figure 4-2.
Figure 4-2 Diagnostic Setup Screen
7
Select the ring speed and select Continue.
The ring speed can be 4 or 16 Mbps (16 is the default).
This selection must match the network speed, or an
error will remove the NIC from the network.
This selection remains in effect during the diagnostics
session. When you exit the diagnostics, the ring speed
reverts to that specified during installation.
3Com 3TLVDIAG – Diagnostics
Diagnostic Setup
3C3X9
Node Address: 00E0FCFFFCFE
Diagnostic Options
Override Ring Speed:
16
Mbps
Adapter Configuration
F1 = Help F2 = Keyboard Conventions
Press Continue or to see the list of tests to run.
Base I/O:
IRQ:
FCE0
15
LAN Speed:
4
Mbps
Exit
Previous Screen
Continue
Main Menu
CHAPTER 4: TROUBLESHOOTING
The Diagnostic Test screen appears, as shown in
Figure 4-3.
Figure 4-3 Diagnostic Test Screen
8
To run all the tests once (one iteration of the test
suite), select Run Diagnostics.
The number entered in the Full Test Suite field is the
number of times the test suite will run.
To run the tests individually or in various combinations,
enter 0 in the Full Test Suite field. Then enter the number
of times you want a test to run in the field next to its
name. Then select Run Diagnostics.
If the NIC fails a test, an information screen appears.
For a description of each test, press [F1] to access help.
The following message indicates that all tests have passed:
Diagnostics have completed with the status
of PASSED.
9
Select Exit to exit the diagnostic tests.
10
Remove the TokenDisk diskette and reboot
the computer.
3Com 3TLVDIAG – Diagnostics
Diagnostic Test
3C3X9
Node Address: 00E0FCFFFCFE
Ring Speed: 16 Mbps
Select the number of iterations to run the tests:
Runs through all the tests listed below.
F1 = Help F2 = Keyboard Conventions
Exit
Previous Screen
Run Diagnostics
Main Menu
Full Test Suite:
1
Adapter Register Test:
0
EEPROM Checksum Test:
0
Adapter Memory Test:
0
Transmit In Wrap Tests:
0
Transmit In Insert Tests:
0
What to Do If a Test Fails
4-5
What to Do If a Test Fails
If the diagnostic tests fail, the NIC may not be defective.
The problem may be an incorrect setting of a NIC
configuration parameter that conflicts with the settings of
other NICs, or improper installation. Complete the
following checks to test the NIC further.
CAUTION: Turn the power off and unplug the computer
before inserting or removing the NIC.
I
Make sure the NIC is seated correctly in the slot.
Check the NIC installation by reviewing the installation
instructions in Chapter 2.
I
Inspect all cables and connections.
Check for specific hardware problems, such as broken
traces or loose/broken solder connections. Swap with
known working parts.
I
Make sure that the PCI slot containing the NIC is
activated.
PCI computers allow PCI slots to be activated or
deactivated. This is done through the computer’s
CMOS utility, or in some cases, with a special PCI
utility. Refer to your computer documentation for
information about activating PCI slots.
I
Make sure that the PCI slot with the NIC in it is a bus
master slot.
Bus mastering is not supported on all PCI slots in all
computers. The 3C339 PCI NIC will work only in a bus
master slot. Refer to your computer documentation
to identify the bus mastering slots, or call the
computer manufacturer.
I
If you have installed the NIC correctly and you still
experience problems, check the software.
Make sure that you have installed the correct drivers
for the network operating system you are running
(refer to Chapter 3, “Network Driver Installation”).
CHAPTER 4: TROUBLESHOOTING
I
Make sure you booted your computer with a bootable
diskette of DOS version 6.x or later, and that no
device drivers or memory managers are loaded.
I
Install the NIC in another PCI slot and run the
diagnostic tests again.
The original slot may be defective, or it may not
support bus mastering.
I
Replace the failed NIC with a working NIC and run
the diagnostic tests again.
Use the same option settings as those used on the
failed NIC. If the working NIC passes all tests, the
original NIC is probably defective. For details on repair
procedures, refer to Appendix C, “Technical Support.”
I
Install the NIC in another functioning computer and
run the tests again.
Your computer may be defective or there may be a
resource conflict. If the NIC passes the tests in the
second computer, contact the reseller or manufacturer
of the original computer. Make sure you have the
latest BIOS installed in the computer.
I
If you experience problems that occur only when
using the AutoLink program, display or print the
AUTOLINK.LOG file.
The AUTOLINK.LOG file contains a log of all the
events that occurred during the AutoLink installation
and configuration process.
To display the file, enter:
type autolink.log | more
To print the file, enter:
print autolink.log
If any problem persists, refer to Appendix C, “Technical
Support.’’
The 3C339 NIC backplate has two light-emitting diodes
(LEDs) that facilitate troubleshooting and maintenance.
Table 4-1 describes the LEDs.
Table 4-1 LED Indicators
LED
State
Meaning
INS (green)
ON
NIC is inserted into the ring.
OFF
NIC is not inserted into the ring.
ACT (amber)
ON
Data is being transmitted by the NIC.
OFF
No data is being transmitted by the NIC.
This appendix describes how to change NIC
configuration parameter values with the 3TLVDIAG
diagnostic and configuration program.
At power up, the system BIOS automatically configures
the NIC with port address and IRQ parameters. You
cannot change these parameters with the 3TLVDIAG
program.
Table A-1 lists the 3C339 PCI NIC configuration
parameters you can change with the 3TLVDIAG program.
Table A-2 lists other 3C339 PCI NIC configuration
parameters. You cannot change these parameters with
the 3TLVDIAG program. They can be changed within the
operating system configuration files.
The parameter syntax shown in Table A-1 and Table A-2 is
for NetWare and may be included in the NetWare
NET.CFG file. The parameter syntax may be different
with different operating systems.
Table A-1 3C339 NIC Configuration Parameters (Modifiable with
3TLVDIAG)
Parameter
Description
Default Value
Supported Values
SPEED
Sets the ring speed of
the network to which
the NIC is connecting.
16 Mbps
4,16 Mbps
POST WRITE
Allows the driver to
post one command to
the controller.
DISABLED
DISABLED
ENABLED
(continued)
APPENDIX A: CONFIGURATION
SBCLK RATIO
Determines the speed
at which the NIC
operates as a ratio of
PCI bus speed. If the
NIC fails to initialize
or performs erratically,
set at 1. If necessary
try settings 2, 3, and
4 in order.
1
1, 2, 3, 4
LOCAL BUS
SPEED
Sets the speed of the
NIC’s on-board
communications
processor.
6 MHz
4, 6 MHz
Table A-1 3C339 NIC Configuration Parameters (Modifiable with
3TLVDIAG) (continued)
Parameter
Description
Default Value
Supported Values
Table A-2 3C339 NIC Configuration Parameters (Not Modifiable with 3TLVDIAG)
Parameter
Description
Default Value
Supported Values
FRAME
Specifies the frame
type.
TOKEN-RING
TOKEN-RING
TOKEN-RING_SNAP
NODE ADDRESS
Sets the optional
locally administered
node address.
IEEE globally
administered
node ID
400000000000 to
400023456789
DETR
Disables early token
release.
Early token
release enabled
Not applicable
MAX FRAME SIZE Sets the maximum
frame size
transmitted and
received by the NIC.
4216 bytes
618 to 17960 bytes
NON-VDS
Used when the
memory manager
does not conform to
virtual DMA services.
Memory
manager
assumed to
conform to
virtual DMA
services
Not applicable
REINSERT
Makes the NIC driver
automatically reinsert
into the network
after a remove frame
is received.
Driver does not
reinsert after a
remove frame
is received
Not applicable
LATENCY TIMER
Sets the maximum
length of time during
which the NIC can
transfer data to the
PCI bus.
Set by PCI
system
0–248 (units of 8)
Changing Configuration Parameter Values
A-3
Changing Configuration Parameter Values
You can change only the following configuration
parameter values with the 3TLVDIAG program:
I
Ring Speed
This selection remains in effect during the 3TLVDIAG
session. When you exit the program, the ring speed
reverts to that specified during installation.
I
Post Write
I
SBCLK Ratio
I
Local Bus Speed
All other parameters must be changed within the system
configuration files appropriate to your operating system.
Refer to the sample NET.CFG and PROTOCOL.INI files on
the TokenDisk diskettes.
The 3TLVDIAG program is a DOS application that must
be run with no drivers or memory managers installed.
It requires that you boot from DOS without running
the AUTOEXEC.BAT or CONFIG.SYS files. The 3TLVDIAG
program will not run in a Windows NT or a Windows 95
DOS window.
To change NIC configuration parameter values with the
3TLVDIAG diagnostic and configuration program, follow
these steps:
1
If you are using an operating system other than
DOS, use the appropriate procedure in Table 3-2 to
start DOS.
2
Insert TokenDisk diskette #1 in a floppy drive and
make that the active drive.
3
At the DOS prompt enter:
3tlvdiag
The 3Com 3TLVDIAG program main menu appears, as
shown in Figure A-1.
APPENDIX A: CONFIGURATION
Figure A-1 3TLVDIAG Program Main Menu
4
In the main menu, select Adapter Configuration.
To make selections in 3TLVDIAG:
I
Use the [Tab] key to select buttons, and press [Enter].
I
Use the arrow keys to select other items, and
press [Enter].
The Adapters Found in System screen appears, listing all
installed 3C339 PCI NICs.
5
In the Adapters Found in System screen, do one of
the following:
I
If you have a single NIC installed, it is already selected.
Press [Enter].
I
If you have multiple NICs installed, use the arrow keys
to select a NIC. Press [Enter].
The Adapter Configuration screen for the selected NIC
appears, as shown in Figure A-2.
3Com 3TLVDIAG
Main Menu
Adapter Diagnostics
F1 = Help F2 = Keyboard Conventions
This choice allows you to configure your adapter.
Exit
Continue
Adapter Configuration
Changing Configuration Parameter Values
A-5
Figure A-2 Adapter Configuration Screen
The NIC configuration parameters that can be changed
are shown in the Extended Options box. These Extended
Options are Ring Speed, Post Write, SBCLK Ratio, and
Local Bus Speed.
6
Select the arrow buttons for the Extended Options
fields to display lists of values for the options.
Select new values if desired.
7
Select Save Config to save any changes.
8
Select Exit to exit the program.
9
Remove the TokenDisk diskette and reboot
the computer.
3Com 3TLVDIAG – Diagnostics
Adapter Configuration
3C3X9
Node Address: 00E0FCFFFCFE
Standard Options
The above settings have been automatically configured via PCI BIOS
Base I/O:
IRQ: 15
FCE0
Extended Options
F1 = Help F2 = Keyboard Conventions
Select the speed of you network.
SBCLK Ratio:
Local Bus Speed:
Exit
Previous Screen
Auto Config
Save Config
Main Menu
6
1
Mbps
Disabled
Ring Speed:
Post Write:
16
This appendix lists the specifications, connector pin
assignments, and cable requirements for the 3C339
PCI NIC.
NIC Specifications
Network Interface
IEEE 802.5 token ring network with 16 Mbps or 4 Mbps
transmission rate.
Physical Dimensions
Environmental Operating Range
Power Requirements
0 mA @ +3.3V, maximum
450 mA @ +5V, maximum
3 mA @ +12V, maximum
Compatibility
PCI Local Bus Specification, Rev. 2.0
Bus Data Interface
32-bit bus-mastering
Length:
5.3 in (2.1 cm)
Height:
2.7 in (1.1 cm)
Operating temperature:
0˚ to 55 ˚C (32˚ to 131 ˚F)
Storage:
–40˚ to 80 ˚C (–40˚ to 176 ˚F)
Relative humidity (noncondensing)
Operating:
10% to 90%
Storage:
5% to 95%
APPENDIX B: SPECIFICATIONS
Interrupts (IRQs)
Automatically allocated by system
Node ID
Globally administered node ID allocated by IEEE
Locally administered node ID optional
Cables and Connectors
Category 3, 4, 5 for UTP (RJ-45)
Type 1, 1A, 2, 6 for STP (DB-9)
Emissions Classifications
FCC Class B, digital device
EN55022 Class B
VCCI 2nd Class category
European Community Classification
EE-Compliant
Safety Classifications
UL 1950 (ITE)
TUV EN60950:1992
Electromagnetic Susceptibility
EN50082-1
IEC801-2 (ESD)
IEC801-3 (Radiated Immunity)
IEC801-4 (Fast Transient Burst)
RJ-45 Connector Pin Assignments
B-3
RJ-45 Connector Pin Assignments
The RJ-45 connector pin assignments are shown in
Figure B-1.
Figure B-1 RJ-45 Connector Pin Assignments
DB-9 Connector Pin Assignments
The DB-9 connector pin assignments are shown in
Figure B-2.
Figure B-2 DB-9 Connector Pin Assignments
ACT
Receive pair
(4 and 5)
Transmit pair
(3 and 6)
8
7
6
5
4
3
2
1
1 2 3 4 5 6 7 8
A
Receive pair
Transmit pair
Orange
Green
Black
Red
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
APPENDIX B: SPECIFICATIONS
Cable Requirements
The DB-9 connector can be used to connect to shielded
twisted-pair (STP) cabling (Type 1 or 6).
The RJ-45 connector can be used to connect to
unshielded twisted-pair (UTP) cabling (Category 3, 4, or 5).
Media type selection is made automatically when
you connect cabling to one of the connectors. The
Auto Select Media Type capability enables drivers to
automatically detect the type of media connector.
3Com provides easy access to technical support
information through a variety of services. This appendix
describes these services.
Information contained in this appendix is correct at time
of publication. For the very latest, we recommend that
you access 3Com Corporation’s World Wide Web site as
described below.
Online Technical Services
3Com offers worldwide product support 24 hours a day,
7 days a week, through the following online systems:
I
World Wide Web site
I
3Com Bulletin Board Service (3ComBBS)
I
3ComFactsSM automated fax service
I
3ComForum on CompuServe® online service
World Wide Web Site
Access the latest networking information on 3Com
Corporation’s World Wide Web site by entering our URL
into your Internet browser:
http://www.3Com.com/
This service features the latest information about 3Com
solutions and technologies, customer service and support,
news about the company, NetAge® Magazine, and more.
APPENDIX C: TECHNICAL SUPPORT
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers for all
3Com products, as well as technical articles. This service is
available through analog modem or digital modem
(ISDN) 24 hours a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8
data bits, no parity, and 1 stop bit. Call the telephone
number nearest you:
Access by Digital Modem
ISDN users can dial in to 3ComBBS using a digital modem
for fast access up to 56 Kbps. To access 3ComBBS using
ISDN, use the following number:
408 654 2703
3ComFacts Automated Fax Service
3Com Corporation’s interactive fax service, 3ComFacts,
provides data sheets, technical articles, diagrams, and
troubleshooting instructions on 3Com products 24 hours
a day, 7 days a week.
Country
Data Rate
Telephone Number
Australia
up to 14400 bps
61 2 9955 2073
Brazil
up to 14400 bps
55 11 547 9666
France
up to 14400 bps
33 1 6986 6954
Germany
up to 28800 bps
4989 62732 188
Hong Kong
up to 14400 bps
852 2537 5608
Italy (fee required)
up to 14400 bps
39 2 27300680
Japan
up to 14400 bps
81 3 3345 7266
Mexico
up to 28800 bps
52 5 520 7853
P. R. of China
up to 14400 bps
86 10 684 92351
Singapore
up to 14400 bps
65 534 5693
Taiwan
up to 14400 bps
886 2 377 5840
U.K.
up to 28800 bps
44 1442 438278
U.S.A.
up to 28800 bps
1 408 980 8204
Online Technical Services
C-3
Call 3ComFacts using your Touch-Tone telephone using
one of these international access numbers:
Local access numbers are available within the
following countries:
3ComForum on CompuServe Online Service
3ComForum is a CompuServe-based service containing
patches, software, drivers, and technical articles about all
3Com products, as well as a messaging section for peer
support. To use 3ComForum, you need a CompuServe
account.
To use 3ComForum:
1
Log on to CompuServe.
2
Type go threecom
3
Press [Return] to see the 3ComForum main menu.
Country
Telephone Number
Hong Kong
852 2537 5610
U.K.
44 1442 438279
U.S.A.
1 408 727 7021
Country
Telephone
Number
Country
Telephone
Number
Australia
1800 678 515
Netherlands
06 0228049
Belgium
0800 71279
New Zealand
0800 446 398
Denmark
800 17319
Norway
800 11062
Finland
98 001 4444
Portugal
0505 442 607
France
05 90 81 58
Russia (Moscow only)
956 0815
Germany
0130 81 80 63
Singapore
800 6161 463
Hong Kong
800 933 486
Spain
900 964 445
Italy
1678 99085
Sweden
020 792954
Malaysia
1800 801 777
U.K.
0800 626403
APPENDIX C: TECHNICAL SUPPORT
Support from Your Network Supplier
If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services,
including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
I
Diagnostic error messages
I
A list of system hardware and software, including
revision levels
I
Details about recent configuration changes, if
applicable
If you are unable to contact your network supplier, see
the following section on how to contact 3Com.
Support from 3Com
If you are unable to receive support from your network
supplier, technical support contracts are available
from 3Com.
Contact your local 3Com sales office to find your
authorized service provider using one of these numbers:
Regional Sales Office
Telephone Number
3Com Corporation
P.O. Box 58145
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.
800 NET 3Com or 1 408 764 5000
408 764 5001 (fax)
(continued)
Support from 3Com
C-5
3Com Asia Limited
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
61 2 9937 5000 (Sydney)
61 3 9866 8022 (Melbourne)
8610 68492568 (Beijing)
86 21 63740220 Ext 6115 (Shanghai)
852 2501 1111
91 11 644 3974
6221 572 2088
81 6 536 3303 (Osaka)
81 3 3345 7251 (Tokyo)
822 2 319 4711
60 3 732 7910
64 9 366 9138
632 892 4476
65 538 9368
886 2 377 5850
662 231 8151 4
3Com Benelux B.V.
Belgium
Netherlands
32 2 725 0202
31 30 6029700
3Com Canada
Calgary
Montreal
Ottawa
Toronto
Vancouver
403 265 3266
514 683 3266
613 566 7055
416 498 3266
604 434 3266
3Com European HQ
49 89 627320
3Com France
33 1 69 86 68 00
3Com GmbH
Austria
Czech Republic/Slovak
Republic
Germany
(Central European HQ)
Hungary
Poland
Switzerland
43 1 513 4323
420 2 21845 800
49 30 34 98790 (Berlin)
49 89 627320 (Munich)
36 1 250 83 41
48 22 6451351
41 31 996 14 14
3Com Ireland
353 1 820 7077
3Com Latin America
U.S. Headquarters
Northern Latin America
Argentina
Brazil
Chile
Colombia
Mexico
Peru
Venezuela
408 326 2093
305 261 3266 (Miami, Florida)
541 312 3266
55 11 546 0869
562 633 9242
571 629 4110
52 5 520 7841/7847
51 1 221 5399
58 2 953 8122
(continued)
Regional Sales Office
Telephone Number
APPENDIX C: TECHNICAL SUPPORT
Returning Products for Repair
Before you send a product directly to 3Com for repair,
you must first obtain a Return Materials Authorization
(RMA) number. Products sent to 3Com without RMA
numbers will be returned to the sender unopened, at the
sender’s expense.
To obtain an RMA number, call or fax:
3Com Mediterraneo
Italy
Spain
39 2 253011 (Milan)
39 6 5279941 (Rome)
34 1 383 17 00
3Com Middle East
971 4 349049
3Com Nordic AB
Denmark
Finland
Norway
Sweden
45 39 27 85 00
358 0 435 420 67
47 22 18 40 03
46 8 632 56 00
3Com Russia
007 095 258 09 40
3Com Southern Africa
27 11 807 4397
3Com UK Ltd.
44 131 220 8228 (Edinburgh)
44 161 873 7717 (Manchester)
44 162 889 7000 (Marlow)
Regional Sales Office
Telephone Number
Country
Telephone Number
Fax Number
U.S.A. and Canada
1 800 876 3266,
option 2
408 764 7120
Latin America
1 408 326 2927
408 764 7120
Europe, South Africa,
and Middle East
44 1442 438125
44 1442 435822
Outside Europe,
U.S.A., and Canada
1 408 326 2926
1 408 764 7120
base I/O address 3-4
connecting to the network 2-3
defined 1-1
diagnostics compatibility 4-1
driver compatibility 3-1
drivers 1-3
installation 2-2
port address 3-4
specifications B-1
unpacking 2-2
3C3X9.COM driver 1-3
3C3X9.LAN driver 1-3
3C3X9.LAN NetWare server driver 3-7
3C3X9LLC LAN Support driver 1-4
3Com Bulletin Board Service
(3ComBBS) C-2
3Com sales offices C-4
3Com URL C-1
3ComFacts C-2
3ComForum C-3
3Install account 3-5
3TLVDIAG program
defined 4-1
requirements 3-3, 4-2, A-3
A
accessing DOS 3-3
Artisoft LANtastic/AI 1-4, 3-2
Auto Select Media Type 1-1, B-4
AUTOEXEC.BAT file, AutoLink
modifications 3-5
AUTOEXEC.NCF file 3-8, 3-9, 3-10,
3-11
AutoLink installation program
defined 1-1, 3-5
file modifications
AUTOEXEC.BAT 3-5
CONFIG.SYS 3-5
modifying defaults 3-6
operating system 3-3
requirements 3-5
use with 3Install account 3-5
AUTOLINK.CFG file 3-6
AUTOLINK.LOG file 3-7, 4-6
automatic configuration 1-4, 2-6
B
Banyan VINES 1-4, 3-2
base I/O address
configuration 1-4, 2-6, A-1
finding 3-4
binding transport protocol 3-8, 3-9,
3-10, 3-11
BIOS, automatic configuration 1-4,
2-6, A-1
bulletin board service C-2
C
cable requirements B-4
CompuServe C-3
CONFIG.SYS file, AutoLink
modifications 3-5
configuration
at power up 1-4, 2-6, A-1
base I/O address 1-4, 2-6, A-1
IRQ 1-4, 2-6, A-1
parameters
changing A-3
default values A-1, A-2
port address 1-4, 2-6, A-1
connecting the NIC to the
network 2-3
connector types 2-4
conventions
notice icons, About This Guide 2
text, About This Guide 2
DB-9 connector 2-5
cable types B-4
pin assignments B-3
DEC PATHWORKS 1-4, 3-2
diagnostic and configuration
program 4-1
diagnostic tests 4-1
failures 4-5
help 4-4
operating system
requirements 4-2, A-3
running 4-2
diagnostics compatibility 4-1
DOS
accessing 3-3
driver 1-4
driver
Artisoft LANtastic/AI 1-4, 3-2
Banyan VINES 1-4, 3-2
compatibility 3-1
DEC PATHWORKS 1-4, 3-2
DOS 1-4
IBM Client Access/400 1-4, 3-2
IBM LAN Server 1-4, 3-2
IBM Warp Server 1-4
installation
LAPS 3-17
MPTS 3-19
NetWare 3-4 to 3-11
OS/2 3-17
procedure locations 3-1
Windows 3-12 to 3-17
Windows 95 OSR1 3-15
Windows 95 OSR2 3-16
Windows NT 3.51 3-12
Windows NT 4.0 3-13
LAN Manager 1-4
LAN Support 1-4
NetWare DOS ODI 1-3
NetWare server 1-3
options 1-3
OS/2 1-4, 3-1, 3-17
VINES 3-2
Windows 95 1-3, 3-1, 3-15, 3-16
Windows for Workgroups 1-3,
1-4, 3-2
Windows NT 1-3, 3-1, 3-12, 3-13
F
fax service. See 3ComFacts
I
IBM Client Access/400 1-4, 3-2
IBM LAN Server 1-4, 3-2
IBM OS/2 1-4, 3-1, 3-17
IBM Warp Server 1-4
installation
driver
Artisoft LANtastic/AI 3-2
Banyan VINES 3-2
DEC PATHWORKS 3-2
DOS ODI 3-5
IBM Client Access/400 3-2
IBM LAN Server 3-2
LAN Manager 3-2
LAPS 3-17
MPTS 3-19
multiple NICs, NetWare 3-9
NetWare 3-4 to 3-11
NLM requirements 3-7
one NIC, NetWare 3-7
OS/2 3-17
procedure locations 3-1
Windows 3-12 to 3-17
Windows 95 OSR1 3-15
Windows 95 OSR2 3-16
Windows for Workgroups 3-2
Windows NT 3.51 3-12
Windows NT 4.0 3-13
hardware 2-2
requirements 1-2
summary 1-4
IRQ
configuration 1-4, 2-6, A-1
contentions 3-5
L
LAN Manager 1-4, 3-2
LAN Server 1-4, 3-2
LAN Support driver 1-4
LANtastic/AI 1-4, 3-2
LAPS 3-17
LEDs 4-7
LSLENH.NLM file 3-8
client installation 3-5
driver 1-3
installation
multiple NICs in a server 3-9
one NIC in a client 3-5
one NIC in a server 3-7
Loadable Modules 3-7
server driver 1-3
3.11 installation 3-8
3.12 installation 3-9
4.x installation 3-9
network
cables B-4
connection 2-3
STP cable 2-5
UTP cable 2-4
interface specifications B-1
speed. See ring speed
network driver. See driver
network supplier support C-4
NIC. See 3C339 NIC
NLM files 3-7
O
online technical services C-1
OS/2 driver 1-4, 3-1, 3-17
LAPS 3-17
MPTS 3-19
OSR1 3-15
OSR2 3-16
P
PATHWORKS 1-4, 3-2
PCI
slot setup 3-13, 3-14
technology, defined 1-2
physical dimensions B-1
pin assignments B-3
port A-1
port address
configuration 1-4, 2-6, A-1
finding 3-4
power requirements B-1
power up 2-6
R
requirements
3TLVDIAG program 3-3, 4-2, A-3
AutoLink installation program 3-3,
3-5
diagnostic tests 4-2, A-3
installation 1-2
returning products for repair C-6
ring speed 3-6, 3-13, 3-14
RJ-45 connector 2-4
cable categories B-4
pin assignments B-3
S
shared interrupts, contentions 3-5
shielded twisted-pair
connections 2-5, B-4
specifications, NIC B-1
status LEDs 4-7
T
technical support
3Com URL C-1
bulletin board service C-2
fax service C-2
network suppliers C-4
product repair C-6
using CompuServe C-3
tests, diagnostic. See diagnostic tests
TL3C3X9.386 driver 1-3
TL3C3X9.DOS driver 1-4
TL3C3X9.OS2 driver 1-4
TLVMP339.SYS driver 1-3
troubleshooting 4-5 to 4-6
AUTOLINK.LOG file 3-7, 4-6
diagnostic tests 4-1
U
unshielded twisted-pair
connections 2-4, B-4
URL C-1
V
VINES 1-4, 3-2
Warp Server 1-4
Windows 95 driver 1-3
OSR1 installation 3-15
OSR2 installation 3-16
Windows for Workgroups driver 1-3,
1-4, 3-2
Windows NT driver 1-3
3.51 installation 3-12
4.0 installation 3-13
World Wide Web (WWW) C-1
3Com Corporation LIMITED WARRANTY
HARDWARE
3Com warrants its hardware products to be free from defects in workmanship and materials, under
normal use and service, for the following lengths of time from the date of purchase from 3Com or
its Authorized Reseller:
If a product does not operate as warranted above during the applicable warranty period, 3Com
shall, at its option and expense, repair the defective product or part, deliver to Customer an
equivalent product or part to replace the defective item, or refund to Customer the purchase price
paid for the defective product. All products that are replaced will become the property of 3Com.
Replacement products may be new or reconditioned. Any replaced or repaired product or part has
a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.
3Com shall not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned to 3Com for repair,
whether under warranty or not.
SOFTWARE
3Com warrants that the software programs licensed from it will perform in substantial conformance
to the program specifications therefor for a period of ninety (90) days from the date of purchase
from 3Com or its Authorized Reseller. 3Com warrants the media containing software against failure
during the warranty period. No updates are provided. 3Com’s sole obligation with respect to this
express warranty shall be (at 3Com’s discretion) to refund the purchase price paid by Customer for
any defective software products, or to replace any defective media with software which substantially
conforms to 3Com’s applicable published specifications. Customer assumes responsibility for the
selection of the appropriate applications program and associated reference materials. 3Com makes
no warranty or representation that its software products will work in combination with any
hardware or applications software products provided by third-parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software products will
be corrected. For any third-party products listed in the 3Com software product documentation or
specifications as being compatible, 3Com will make reasonable efforts to provide compatibility,
except where the noncompatibility is caused by a “bug” or defect in the third-party’s product.
STANDARD WARRANTY SERVICE
Standard warranty service for hardware products may be obtained by delivering the defective
product, accompanied by a copy of the dated proof of purchase, to 3Com’s Corporate Service
Center or to an Authorized 3Com Service Center during the applicable warranty period. Standard
warranty service for software products may be obtained by telephoning 3Com’s Corporate Service
Center or an Authorized 3Com Service Center, within the warranty period. Products returned
to 3Com’s Corporate Service Center must be pre-authorized by 3Com with a Return Material
Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured,
and packaged appropriately for safe shipment. The repaired or replaced item will be shipped to
Customer, at 3Com’s expense, not later than thirty (30) days after receipt of the defective product
by 3Com.
WARRANTIES EXCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.
Network adapters
Lifetime
Other hardware products (unless specified above)
1 year
Spare parts and spares kits
90 days
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE
OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,
AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY
REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or
the limitation of incidental or consequential damages for certain products supplied to consumers or
the limitation for personal injury, so the above limitations and exclusions may be limited in their
application to you. This warranty gives you specific legal rights which may vary depending on
local law.
GOVERNING LAW
This Limited Warranty shall be governed by the laws of the state of California.
3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 (408) 764-5000
FCC CLASS B CERTIFICATION STATEMENT
3Com Corporation
Model No: 3C339
FCC ID:DF63C339
Made in U.S.A.
This device complies with Part 15 of the FCC Rules.Operation is subject to the following two
conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received, including interference that may cause
undesired operation.
WARNING: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards entitled, “Digital Apparatus,” ICES-003.These limits
are designed to provide reasonable protection against harmful interference in a residential
installation.This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications.However, there is no guarantee that interference will not occur in a particular
installation.If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
I Reorient or relocate the receiving antenna.
I Increase the separation between the equipment and receiver.
I Connect the equipment into an outlet on a circuit different from the one which the receiver is
connected to.
I Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet prepared by the Federal Communications Commission
helpful:
The Interference Handbook
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402.Stock
No. 004-000-00345-4.
NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires
that you use quality interface cables when connecting to this device. Changes or modifications not
expressly approved by 3Com could void the user’s authority to operate this equipment.Refer to the
manual for specifications on cabling types.
VCCI CLASS 2 STATEMENT
This equipment is in the Class 2 category (Information Technology Equipment to be used in a
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary
Control Council For Interference by Information Technology Equipment aimed at preventing radio
interference in such residential area.
When used near a radio or TV receiver, it may become the cause of radio interference. Read the
instructions for correct handling.
3COM END USER SOFTWARE LICENSE AGREEMENT
IMPORTANT: Read Before Using This Product
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING
THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM
CORPORATION ("3COM") TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT
USE THE SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT
THESE TERMS.
LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s)
(the "Software") subject to the terms and restrictions set forth in this License Agreement. You are
not permitted to lease, rent, distribute or sublicense the Software or to use the Software in a
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to
you in the human readable code of the Software (source code). Except as provided below, this
License Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks,
or any other rights in respect to the Software.
The Software is licensed to be used on any workstation or any network server owned by or leased
to you, provided that the Software is used only in connection with a 3Com adapter. You may
reproduce and provide one (1) copy of the Software and supporting documentation for each such
workstation or network server on which the Software is used as permitted hereunder. Otherwise,
the Software and supporting documentation may be copied only as essential for backup or archive
purposes in support of your use of the Software as permitted hereunder. You must reproduce and
include all copyright notices and any other proprietary rights notices appearing on the Software and
the supporting documentation on any copies that you make.
NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software
and/or this License Agreement to another party without the prior written consent of 3Com. If such
consent is given and you transfer or assign the Software and/or this License Agreement, then you
must at the same time either transfer any copies of the Software as well as the supporting
documentation to the same party or destroy any such materials not transferred. Except as set forth
above, you may not transfer or assign the Software or your rights under this License Agreement.
Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly
prohibited. However, if you are a European Community ("EC") resident, information necessary to
achieve interoperability of the Software with other programs within the meaning of the EC Directive
on the Legal Protection of Computer Programs is available to you from 3Com upon written request.
EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or
accompanying documentation (or any copies thereof) or any products utilizing the Software or such
documentation in violation of any applicable laws or regulations of the United States or the country
in which you obtained them.
TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization
of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such
trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the
Software and all subsequent copies thereof regardless of the form or media are held by 3Com and
its suppliers.
UNITED STATES GOVERNMENT LEGEND:
The Software is commercial in nature and developed solely at private expense. The Software is
delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in this License Agreement, which is 3Com’s standard commercial license for the Software.
Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov. 1995) or
FAR 52.227-14 (June 1987), whichever is applicable.
TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use
the Software, if it is not earlier terminated. You may terminate it at any time by destroying the
Software and documentation together with all copies and merged portions in any form. It will also
terminate immediately if you fail to comply with any term or condition of this License Agreement.
Upon such termination you agree to destroy the Software and documentation, together with all
copies and merged portions in any form.
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California
as such laws are applied to agreements entered into and to be performed entirely within California
between California residents and by the laws of the United States. You agree that the United
Nations Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its
entirety from application to this License Agreement.
LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability
applicable to the Software are as stated on the Limited Warranty Card or in the product manual
accompanying the Software. Such warranties and limitations of liability are incorporated herein in
their entirety by this reference.
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or
unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in
any way be affected or impaired and a valid, legal and enforceable provision of similar intent and
economic impact shall be substituted therefor.
ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement
between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to
the Software, and may be amended only in a writing signed by both parties.
3Com is a registered trademark of 3Com Corporation.
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145,
(408) 764-5000