NEC DS1000 Product Description

should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484 cng.nec.com Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America, Inc. ©2003 by NEC America, Inc. All Rights Reserved. Printed in U.S.A.

DS1000/2000 Product Description Table of Contents N i Table of Contents Section 1: Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Introducing DS1000/2000 — The STANDARD for COMMUNICATIONS 1 All new system architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Integrated Voice Mail Helps Increase Productivity and Savings . . . 2 A family of telephones that sets the new standard in office communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DS1000/2000 Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Calling a Co-Worker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Handling and Rerouting Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2 When Your Call Can’t Go Through . . . . . . . . . . . . . . . . . . . . . . . . . 3 Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 When You Work in Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Customizing Your Telephone’s Operation . . . . . . . . . . . . . . . . . . . . 3 Managing The System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Other Powerful System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Section 2: Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 The Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 34-Button Super Display Telephone (P/N 80673) . . . . . . . . . . . . . . 5 34-Button Display Telephone (P/N 80663) . . . . . . . . . . . . . . . . . . . 6 22-Button Display Telephone (P/N 80573) . . . . . . . . . . . . . . . . . . . 6 22-Button Telephone (P/N 80570) . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Other Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 110-Button (P/N 80555) and 24-Button (P/N 80556) DSS Consoles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2-OPX Module (P/N 92177A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Analog Door Box (P/N 92245) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wall Mount Kit (P/N 80579) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 REJ Recording Jack Module (P/N 80175) . . . . . . . . . . . . . . . . . . . . 8 Labelmaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 DS2000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 4-Slot Cabinet (P/N 80000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 8-Slot Cabinet (P/N 80001). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Power Supply (P/Ns 80005B and 80005C). . . . . . . . . . . . . . . . . . . 10 PC Card with Software (P/N 80052-V**.**.**). . . . . . . . . . . . . . . 10 Blank PC Card (P/N 85880) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 DS2000 PCBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Expanded Memory CPU Central Processing Unit PCB (P/N 80025B). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 16DSTU Digital Station PCB (P/N 80021A) . . . . . . . . . . . . . . . . . 11 8ASTU 8 Port Analog Station PCB (P/N 80041B). . . . . . . . . . . . . 11 4ASTU 4 Port Analog Station PCB (P/N 80040B). . . . . . . . . . . . . 12

ii N Table of Contents DS1000/2000 Product Description 8ATRU 8 Port Analog Trunk PCB (P/N 80011B) . . . . . . . . . . . . . 12 4ATRU 4 Port Analog Trunk PCB (P/N 80010B) . . . . . . . . . . . . . 12 T1 Trunk PCB (P/N 80061) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DS1000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DS1000 Cabinet (P/N 80200A). . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DS1000 Expansion Board (P/N 80221) . . . . . . . . . . . . . . . . . . . . . 14 IntraMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IntraMail Voice Mail with Automated Attendant (P/Ns 80044 and 80088) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 UltraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 UltraMail and UltraMail 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Miscellaneous and Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 DS1000/2000 Update Utility (P/N 80250A-V**.**.**). . . . . . . . . 17 DS1000/2000 PC Program (System Administrator) (P/N 80053) . 17 DS2000 Adaptor Box (P/N 80890). . . . . . . . . . . . . . . . . . . . . . . . . 18 RJ61X 8-Conductor Cable (P/N 80891) . . . . . . . . . . . . . . . . . . . . . 18 DB9 Female to Mod-8 Adaptor (P/N 85980) . . . . . . . . . . . . . . . . . 20 DB25 Male to Mod-8 Adaptor (P/N 85981). . . . . . . . . . . . . . . . . . 21 DS2000 Installation Cable (P/N 80892) . . . . . . . . . . . . . . . . . . . . . 21 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 DS2000 System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 DS2000 Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 DS2000 Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 22 DS2000 Load Factor Calculations . . . . . . . . . . . . . . . . . . . . . . . . . 22 DS1000 System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 DS1000 Default Hardware Configuration. . . . . . . . . . . . . . . . . . . . 24 DS1000 Load Factor Calculations . . . . . . . . . . . . . . . . . . . . . . . . . 24 Default Feature Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Section 3: Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Optional (Unforced) Account Codes. . . . . . . . . . . . . . . . . . . . . . . . 27 Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . 28 Using Account Codes with Last Number Redial and Save. . . . . . . 28 Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . 28 DSS Console Account Code Key . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Automatic Slot Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

DS1000/2000 Product Description Table of Contents N iii Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Forwarding Chaining. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Forwarding Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Forwarding Off Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Call Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Call Waiting / Camp-On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Single and Multiple Message Format Compatibility . . . . . . . . . . . 39 Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Caller ID on the SMDR Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Caller ID Integration with Voice Mail . . . . . . . . . . . . . . . . . . . . . . 40 Second Call Caller ID (Extension Level Call Waiting Caller ID) . 40 Third Party Caller ID Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Caller ID Display Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Caller ID Alert Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Caller ID Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Direct Inward Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Overflow for Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . 51 Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Distinctive Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Do Not Disturb BLF for Hotline and Call Coverage Keys. . . . . . . 58 Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Door Box Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Expanded Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

iv N Table of Contents DS1000/2000 Product Description Uniform Call Distribution (UCD) Hunting. . . . . . . . . . . . . . . . . . . 62 Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Flash for Single Line Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Forced Trunk Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Group Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Overflow for Group Ring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . 67 Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Off-Hook Signaling and Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . 69 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . 72 Key Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Overflow for Key Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Switched Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Handsfree Reply Soft Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Modem Cut-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Names for Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Off-Hook Signaling for Trunk Calls. . . . . . . . . . . . . . . . . . . . . . . . 81

DS1000/2000 Product Description Table of Contents N v Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . 82 Off-Premise Extensions / On-Premise SLT Extensions. . . . . . . . . . . . . . . . 82 Ringing For Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 One-Touch Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Page Relay Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Trunk Ringing Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . 84 Intercom Ring Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . 84 Door Chime Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . 84 Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Distinctive Flash Rate on Park Recall. . . . . . . . . . . . . . . . . . . . . . . 85 Enhanced Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . 85 Enhanced System Park Orbit Recall Display . . . . . . . . . . . . . . . . . 86 PBX/Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . 87 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Removing Trunks and Extensions From Service. . . . . . . . . . . . . . . . . . . . . 93 Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . 96 Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Storing Trunk Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . 99 Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . 102 DS2000 PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

vi N Table of Contents DS1000/2000 Product Description Data Base Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 DS1000 Database Transfer Utility . . . . . . . . . . . . . . . . . . . . . . . . 102 System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . 103 System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 System Timers, Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 System Timers, Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 T1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Tandem Trunking / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . 112 Tie Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Distinctive Flash Rate on Transfer Recall. . . . . . . . . . . . . . . . . . . 115 Enhanced Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Trunk Group Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Trunk (Line) Queuing / Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Trunk Queuing Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . 119 Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Message Center Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . 120 Improved Handling of Extensions in Do Not Disturb. . . . . . . . . . 120 Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Enhanced Volume and Contrast Control. . . . . . . . . . . . . . . . . . . . 122 Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Year 2000 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Section 4: Specifications and Parts List. . . . . . . . . . . . . . . . . . . . . . . . .125 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Relay Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

DS1000/2000 Product Description Table of Contents N vii External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 BGM/MOH Music Source Input. . . . . . . . . . . . . . . . . . . . . . . . . . 128 Mechanical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 DS1000 FCC Registration Information. . . . . . . . . . . . . . . . . . . . . 129 DS2000 FCC Registration Information. . . . . . . . . . . . . . . . . . . . . 129 Cabling Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 The Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Other Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 DS2000 PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 DS2000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 DS1000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Miscellaneous and Optional Equipment . . . . . . . . . . . . . . . . . . . . 133 UltraMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Index

DS1000/2000 Product Description Section 1: Basics N 1 1 Section 1 Basics Section 1: Basics Introducing DS1000/2000 — The STANDARD for COMMUNICATIONS All new system architecture . . . . . . built for the 21 ST century NEC’s legendary reliability and quality standards are evident in the DS1000/2000 innovative 32-bit architecture. This new concept features Digital Signal Processor (DSP) Technology, on-board flash memory, and field software upgradeability. The compact DS1000 starts with 3 lines, 8 stations, and 4 analog ports. It expands to 6 lines, 16 stations and 8 analog ports just by plugging in a single expansion board. The basic DS2000 system is available with 4 slots and 64 ports. It is easily expandable to 8 slots and 112 ports by upgrading to a 112 port cabinet. You can grow the system as you grow your business — while keeping your initial investment in common equipment intact.

2 N Section 1: Basics DS1000/2000 Product Description Integrated Voice Mail Helps Increase Productivity and Savings The DS family of products offers an integrated voice mail system called IntraMail in two different models: a 4 port/4 hour system; or an 8 port/8 hour system. Both systems can have up to 160 mail- boxes and offer Interactive “Soft” Keys on display telephones. IntraMail has features such as Automated Attendant, which helps incoming calls get answered and routed quickly and efficiently, and Fax Detection, which maximizes use of your telephone lines. Conversation Record lets you record a conversation when you can’t take notes fast enough. Answering Machine Emulation lets you screen calls to filter out unimportant calls before you answer. Caller ID with Return Call lets you call back the person that left you a voice mail as easily as pressing one key. The DS2000 with T1 capability lets you take advantage of the cost savings often available when using a T1 digital transmission connection from your serving telephone company. It can also give you the flexibility of Direct Inward Dialing (DID) or E&M Tie Line signaling. The DS family has just added the time-saving convenience of PC programming. This feature can save time and money because you can perform system programming remotely through an external modem. The systems continue to have phone programming so Moves, Adds and Changes can be handled quickly. The NVM-Series Voice Mail with Automated Attendant also integrates with the DS family. In addi- tion, the DS2000 is compatible with the UltraMail “in-skin” Voice Mail with Automated Atttendant. A family of telephones that sets the new standard in office communications All models offer 10 One-Touch (Speed Dial) Keys, Dual Color LEDs, and built-in Handsfree Speakerphone. All 2-line display models feature 4 Interactive Soft Keys for intuitive, automated feature operation. In addition, the 34-button sets are available with an optional 24- or 110-Button Direct Station Selection (DSS) console. DS1000/2000 Feature Overview Calling a Co-Worker Easily get in touch with co-workers over the Intercom. The party you call can have their phone ring, or they can respond without touching the phone using Handsfree Answerback. With a Hotline but- ton, you can Intercom frequently called co-workers, Transfer a call and even see at a glance when they're busy. When you must get through to an associate right away, you can Barge In to get through even if they are talking with another caller. Outside Calls You can answer Outside Calls that ring your phone or flash your line/loop keys. You can customize the way incoming calls ring your phone. For example, they can ring during the day and just flash at night. Caller ID can show your caller’s number and optional name before you answer their call. While you're on a call, use Reverse Voice Over to talk privately to a co-worker without putting your call on Hold. Place Outside Calls by pressing your line/loop keys, dialing simple codes or just lifting the handset. Once your call goes through, the Call Timer shows how long you're on the phone. Handling and Rerouting Your Calls Use Hold to have your call wait at your phone, or Park it in orbit for a co-worker. Don't know where a co-worker is? Use Paging to locate them. When you leave your desk, forward your calls to a co- worker or to your IntraMail voice mailbox.

DS1000/2000 Product Description Section 1: Basics N 3 1 In a hurry? Leave your co-worker a Message Waiting, or use IntraMail to record a voice message for them. Enable Conversation Record to have your voice mailbox record your own conversations. When Your Call Can’t Go Through Don't just hang up when your call can't get through to a co-worker! Use Call Waiting to wait with- out hanging up. Send your co-worker Off Hook Signals to let them know you're waiting, or use Voice Over for a private announcement. With Voice Over, you can talk to a busy user while they keep talking to their initial caller. If you don't have time to wait, leave a Callback request that auto- matically rings you when they become free. You can optionally just lift the handset to have your call go through. Placing Calls Quickly Use Personal Speed Dial to store numbers you call often and easily dial them with just a few key presses. To quickly retry the number you just dialed, use Last Number Redial, or Save a number for quick redialing later on. With Directory Dialing, select a co-worker or outside call from a list of names, rather than dialing the phone number. When You Work in Groups If you and your co-workers handle each other's calls, set up an Extension Hunting group. To answer a call ringing a co-worker's phone, use Group Call Pickup, Directed Call Pickup or a Call Coverage key. When you're on a call and want others in your area to listen in on the conversation, activate Handsfree or Group Listen. Have a Telephone Meeting Conference allows you to quickly set up a telephone meeting. Use Meet Me Conference to set up a meeting which lets others join if they choose. Customizing Your Telephone’s Operation The User-Programmable Features let you set up your telephone to meet your own unique require- ments. For example, you can set ringing options for your line keys, Group Call Pickup keys and Call Coverage keys. Also, you can program your Speed Dial numbers, assign Hotline and DSS keys, and set up your Off-Hook Signaling options. You even have access to your Prime Line Assignment and Ringing Line Preference options. Managing The System Set up Toll Restriction to block those expensive, unnecessary long distance calls. To monitor traffic patterns, have Station Message Detail Recording print a record of your system's calls. Control the power and flexibility of system extensions through Class of Service. Some sites have unique num- bering considerations, like matching phone numbers to room numbers in a school. If yours does, you'll appreciate Flexible System Numbering. Other Powerful System Options Use analog Single Line Telephones to set up a traditional PBX-type system. With the 2-OPX Module, you can connect Single Line Telephones or off-premise extensions to the same common equipment used for digital phones. The system analog ports also lets you connect to fax machines and modems. The system allows you to connect a music source for Background Music and Music on Hold, and provides an audio output for External Paging.

DS1000/2000 Product Description Section 2: Components N 5 2 Section 2 Components Section 2: Components The Telephones 34-Button Super Display Telephone (P/N 80673) The 34-Button Super Display Telephone is the system’s premier tele- phone instrument. It features an 8-line, 20-character display with 12 interactive keys that provide intuitive call processing. The Super Dis- play also offers 24 user-programmable function keys for one-button access to a host of sophisticated features. The 14 fixed feature keys pro- vide quick access to the vast array of standard features. The Super Dis- play has a built-in speakerphone and desk stand, offers Dual Color LEDs and is compatible with the optional REJ Recording Jack. The total number of telephones, other station equipment, and trunks you can connect to your system depends on several configuration requirements. Turn to DS2000 System Configuration on page 22 and DS1000 System Configuration on page 24 for more on these requirements. Also, for your convenience there is a complete Parts List on page 131 at the end of this manual. ✍ 34-Button Super Display Telephone P/N 80673 at a glance — Display . . . . . . . . . . . .8 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .24 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . Yes

6 N Section 2: Components DS1000/2000 Product Description 34-Button Display Telephone (P/N 80663) The 34-Button Display Telephone features a 2-line, 20 character dis- play with 4 Interactive Soft Keys for intuitive feature access, 10 Per- sonal Speed Dial bin keys, 24 user-programmable function keys and 14 fixed feature keys. It also offers a built-in speakerphone, Dual Color LEDs, and a built-in desk stand. The 34-Button Display Telephone is compatible with the optional REJ Recording Jack. 22-Button Display Telephone (P/N 80573) The 22-Button Display Telephone provides a 2-by-20 alphanumeric display with 4 Interactive Soft Keys for intuitive feature access, 10 Personal Speed Dial bin keys, 12 user-programmable function keys and 14 fixed feature keys. It also offers a built-in speakerphone, Dual Color LEDs and a built-in desk stand. 22-Button Telephone (P/N 80570) The economical 22-Button Telephone also has 10 Personal Speed Dial bin keys, 12 user-programmable function keys and 14 fixed fea- ture keys. It also provides a built-in speakerphone, Dual Color LEDs and a built-in desk stand. It does not, however, have a display or Interactive Soft Keys. ✍ 34-Button Display Telephone P/N 80663 at a glance — Display . . . . . . . . . . . .2 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .24 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . Yes ✍ 22-Button Display Telephone P/N 80573 at a glance — Display . . . . . . . . . . . .2 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .12 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . No ✍ 22-Button Telephone P/N 80570 at a glance — Display . . . . . . . . . . . . . . No Soft Keys . . . . . . . . . . . . No Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .12 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . No

DS1000/2000 Product Description Section 2: Components N 7 2 Other Station Equipment 110-Button (P/N 80555) and 24-Button (P/N 80556) DSS Consoles The 110-Button DSS Console gives a 34-Button Super Display or 34-Button Display user a 110-button Busy Lamp Field (BLF) and one-button access to extensions, trunks, and selected system features. The 110-Button DSS Console is a great time saver for users that do a lot of call processing (such as operators or dispatchers). By default, the 110-Button DSS Console is set up with Hotline keys to exten- sions and 14 feature keys for quick access to Page, Park and the sys- tem Night Mode. The compact 24-Button DSS Console is identical in operation to the 110 button model — but provides 24 keys (instead of 110). By default, the 24-Button DSS Console provides Hotline keys for system extensions. You can install up to 4 DSS Consoles maximum. Depending on your system configuration, the number of DSS Consoles you can install may also be limited by the System Load Factor. See DS2000 System Configuration on page 22 and DS1000 System Configuration on page 24 for more. 2-OPX Module (P/N 92177A) The 2-OPX Module provides two 2500 type analog circuits for con- necting single line sets, modems and fax machines. It is also a handy way to connect Voice Mail ports in DS2000 systems without separate ASTU PCBs. (See page 11 for more on ASTU PCBs.) The 2-OPX Module is a stand-alone unit with its own internal DTMF receivers, ring generator and power supply. Since the 2-OPX Module is a true OPX, it can connect to telco OL13 B/C OPX circuits. Even though it provides 2 analog circuits, the 2-OPX Module connects to a single dig- ital port. The 2-OPX Module is wall-mountable using the provided wall mount brackets. The number of 2-OPX Modules you can install may also be limited by the System Load Factor. See DS2000 System Configuration on page 22 and DS1000 System Configuration on page 24 for more. ✍110-Button DSS Console P/N 80555 at a glance — DSS/BLFKeys . . . . . . . . . . . . . . . . . . . . .110 Installs only in 34-Button Super Display and 34-Button Display Telephones. ✍24-Button DSS Console P/N 80556 at a glance — DSS/BLFKeys . . . . . . . . . . . . . . . . . . . . . .24 Installs only in 34-Button Super Display and 34-Button Display Telephones. ✍2-OPX Module P/N 92177A at a glance — Analog 2500 type circuits . . . . . . . . . . . . . .2 Connects to a single digital port.

8 N Section 2: Components DS1000/2000 Product Description Analog Door Box (P/N 92245) The Analog Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Analog Door Box call button (like a door bell). The Analog Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the door. The Analog Door Box is convenient to have at a delivery entrance, for example. It adds security by allowing you to answer the door at your desk. G The Analog Door Box is only available in DS1000 (2 maximum). An Analog Door Box plugs into one of the dedicated Door Box ports (DOOR1 or DOOR2). G The Analog Door Box can be mounted outside. Any extension that receives Analog Door Box alerts can also activate a control relay. If the relay is connected to electric door strike circuits, an extension user can press FLASH or a soft key to remotely lock and unlock the entrance door. There are two relays in DS1000, one for each Analog Door Box. Wall Mount Kit (P/N 80579) Use the snap-on Wall Mount Kit to attach any key telephone to the wall or a standard wall plate. The wall mount kit includes a mounting bracket, wall mount screws and a handset hanger. REJ Recording Jack Module (P/N 80175) Use the REJ Recording Jack to connect a Super Display or 34-Button Display Telephone to an external tape recorder or amplifier. The REJ broadcasts both sides of the conversation (i.e., the extension user’s voice and the caller’s voice) whenever the user lifts the handset. The REJ does not broadcast Paging announcements or activate for Handsfree calls. The REJ provides a standard AUX level output through a mono sub- miniature jack. Labelmaker The DS1000/2000 Labelmaker consists of template software which, in combination with separately available pre-cut forms, allows you to make custom key labels for each key telephone. These custom key labels can include Speed Dial names and Programmable Function Key descriptions. The Labelmaker requires: G A Windows-compatible sheet fed laser or ink jet printer. G Microsoft Windows 95/98/2000/XP ✍Analog Door Box P/N 92245 at a glance (DS1000 Only) — Connects to a dedicated Analog Door Box port (2 max.). Control relay available for each Analog Door Box. ✍REJ Recording Jack Module P/N 80175 at a glance — Output Level . . . . . . . . . . . . . . . . . . . . AUX Connector . . . . . . . . . Mono Sub-miniature Installs only in 34-Button Super Display and 34-Button Display Telephones.

DS1000/2000 Product Description Section 2: Components N 9 2 DS2000 Common Equipment 4-Slot Cabinet (P/N 80000) The 4-Slot Cabinet houses the CPU, 4 universal PCB slots and the sys- tem’s power supply. It provides 64 ports and can connect up to 56 trunks, 32 digital extensions, and 24 analog extensions. It is wall-mount- able, has a flip off cover and removable side panel for easy access. The cabinet has a handy translucent panel in the cover that allows you to get essential system status and troubleshooting information at a glance, without removing the cover. Make a note of the following… G You must install a 16DSTU PCB into the first universal slot of the 4-Slot Cabinet. Be sure to review DS2000 System Configuration on page 22 for more on setting up the 4-Slot cabinet. 8-Slot Cabinet (P/N 80001) The 8-Slot Cabinet contains the CPU slot, 8 universal PCB slots and up to 3 system power supplies (depending on Load Factor requirements). It pro- vides 112 ports and can connect up to 64 trunks, 96 digital extensions, and 56 analog extensions. Just like the 4-slot model, the 8-Slot Cabinet is wall- mountable, has a flip off cover and removable side panel for easy access. The 8-Slot Cabinet also has a translucent panel in the cover for getting essential system status and troubleshooting at a glance. Make a note of the following… G You must install a 16DSTU PCB into the first universal slot of the 8-Slot Cabinet. G Install a power supply for every 2 16DSTU PCBs. Be sure to review DS2000 System Configuration on page 22 for more on setting up the 8-Slot Cabinet. ✍4-Slot Cabinet P/N 80000 at a glance — Universal Slots . . . . . . . . . . . . . . . . . . . . . . .4 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Trunks (maximum) . . . . . . . . . . . . . . . . . .56 Digital Extensions (maximum) . . . . . . . . 32 Analog Extensions (maximum) . . . . . . . .24 ✍8-Slot Cabinet P/N 80001 at a glance — Universal Slots . . . . . . . . . . . . . . . . . . . . . . .8 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Trunks (maximum) . . . . . . . . . . . . . . . . . .64 Digital Extensions (maximum) . . . . . . . . 96 Analog Extensions (maximum) . . . . . . . .56

10 N Section 2: Components DS1000/2000 Product Description Power Supply (P/Ns 80005B and 80005C) The power supply provides the various DC voltages required to power the sys- tem’s PCBs. The 4-Slot Cabinet requires a single power supply. The 8-Slot Cabi- net requires up to 3 power supplies, depending on system configuration. Make a note of the following… G You can mix P/Ns 80005B and 80005C in the same system. G In an 8-Slot Cabinet, you must have a power supply for every 2 16DSTU PCBs installed. G If the system uses UltraMail or UltraMail 2000, you must install only power supply P/N 80005C. Be sure to review DS2000 System Configuration on page 22 for help on deciding how many power supplies your 8-Slot Cabinet requires. PC Card with Software (P/N 80052-V**.**.**) The PC Card with Software allows you to easily upgrade your sys- tem’s software without removing system PCBs or powering down your system. Just insert the PC Card, flip a switch, and reboot your system with the latest software enhancements fully installed. You cannot use PC Card with Software P/N 80052-V**.**.** to store system databases. Blank PC Card (P/N 85880) Use the Blank PC Card to store up to 16 system databases. Unlike the PC Card with Software above, the Blank PC Card does not con- tain system software. You cannot use it to field-upgrade your system’s software. Note that version 02.**.** databases are not compatible with version 03.**.** databases. DS2000 PCBs Expanded Memory CPU Central Processing Unit PCB (P/N 80025B) The CPU PCB is the system’s control center. It provides the system’s central pro- cessing, stored program, and memory for the customer’s site-specific data. Every system requires a CPU PCB. In addition, it also provides: G PC Card interface G Conference circuits, DTMF receivers and DTMF generators G External music input G External Paging output G External relay G Real Time Clock G Battery for short term (14 day) backup of the customer’s site-specific data G Diagnostic and status LEDs

DS1000/2000 Product Description Section 2: Components N 11 2 Make a note of the following… G When connecting a music source, an External Paging system, or a device controlled by the CPU relay, make sure the connected device is compatible with the CPU input and output spec- ifications. Review your system’s Hardware Manual for more. 16DSTU Digital Station PCB (P/N 80021A) Each 16DSTU PCB connects 16 digital extensions (i.e., keysets). You can also connect 2-OPX Modules. The 16DSTU has a Mode Switch (for taking the PCB out of service). It also has a status LED that indicates proper PCB operation — as well as a port activity LED that flashes faster as traffic on the PCB increases. You can install up to 2 16DSTU PCBs in a 4-Slot Cabinet. You can install up to 6 16DSTU PCBs in an 8-Slot Cabinet. See DS2000 System Configuration on page 22 for more. Make a note of the following… G When connecting 2-OPX Modules, always observe the System Load Factor. See page 22 for more. G You must install a separate power supply for every 2 16DSTU PCBs installed. G In all systems, you must install a 16DSTU PCB in the first universal slot. G You can install 16DSTU PCBs in any universal slot. 8ASTU 8 Port Analog Station PCB (P/N 80041B) The 8ASTU PCB connects 8 analog extensions. These can include single line telephones, fax machines, modems or Voice Mail ports. Just like the 16DSTU PCB, the 8ASTU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED to indicate traffic on the PCB. The number of 8ASTU PCBs you can install depends on sys- tem configuration. Turn to DS2000 System Configuration on page 22 for more. Make a note of the following… G The 8ASTU PCB provides high voltage message waiting for single line sets with high voltage message waiting lamps. G The 8ASTU PCB also provides Caller ID to single line sets. G You can install 8ASTU PCBs in any universal slot except the first. ✍CPU P/N 80025B at a glance — Music Inputs . . . . . . . . . . . . . . . . . . . . . . . .1 Page Outputs . . . . . . . . . . . . . . . . . . . . . . . 1 Relay Contacts. . . . . . . . . . . . . . . . . . . .1 set DTMF Receivers and Generators. . . . . Yes ✍16DSTU PCB P/N 80021A at a glance — Digital Station Ports . . . . . . . . . . . . . . . . .16 Installs in any universal slot. ✍8ASTU PCB P/N 80041B at a glance — Analog Station Ports . . . . . . . . . . . . . . . . . .8 Installs in any universal slot but slot 1. Provides high voltage message waiting. Also provides Caller ID to single line sets.

12 N Section 2: Components DS1000/2000 Product Description 4ASTU 4 Port Analog Station PCB (P/N 80040B) The 4ASTU PCB is identical to the 8ASTU PCB, except that it provides connection for only 4 ana- log extensions. The 4ASTU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED to indicate traffic on the PCB. The number of 4ASTU PCBs you can install depends on system configuration. Turn to DS2000 System Configuration on page 22 for more. Make a note of the following… G The 4ASTU PCB provides high voltage message waiting for single line sets with high voltage message waiting lamps. G The 4ASTU PCB also provides Caller ID to single line sets. G You can install 8ASTU PCBs in any universal slot except the first. 8ATRU 8 Port Analog Trunk PCB (P/N 80011B) The 8ATRU PCB supports 8 analog loop start CO trunks. The PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED that indicates traffic on the PCB. The number of 8ATRU PCBs you can install depends on system configuration. Turn to DS2000 System Configuration on page 22 for more. Each 8ATRU PCB also provides 2 power failure cut-through circuits. When com- mercial AC power fails, the PCB automatically cuts through 2 trunk circuits to 2 power failure telephones. Make a note of the following… G The 8ATRU PCB provides built-in Caller ID. 4ATRU 4 Port Analog Trunk PCB (P/N 80010B) The 4ATRU PCB is identical to the 8ATRU PCB except that it supports only 4 analog loop start CO trunks. Just like the 8ATRU PCB, the 4ATRU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED that indicates traf- fic on the PCB. The number of 4ATRU PCBs you can install depends on system configuration. Turn to DS2000 System Configuration on page 22 for more. Each 4ATRU PCB also provides 2 power failure cut-through circuits. When commercial AC power fails, the PCB automatically cuts through 2 trunk circuits to 2 power failure telephones. ✍4ASTU PCB P/N 80040B at a glance — Analog Station Ports . . . . . . . . . . . . . . . . . .4 Installs in any universal slot but slot 1. Provides high voltage message waiting. Also provides Caller ID to single line sets. ✍8ATRU PCB P/Ns 80011B at a glance — Analog Loop Start Trunks . . . . . . . . . . . . .8 Installs in any universal slot but slot 1. Provides built-in Caller ID.

DS1000/2000 Product Description Section 2: Components N 13 2 Make a note of the following… G The 4ATRU PCB provides built-in Caller ID. T1 Trunk PCB (P/N 80061) The T1 Trunk PCB provides advanced digital trunking and gives the DS2000 a maximum of 24 trunks in a single PCB slot. It offers the advan- tages of advanced digital trunking as well as conserving PCB slots. The available T1 trunk types include: G Loop Start (DTMF and Dial Pulse) G Ground Start (DTMF and Dial Pulse) G Direct Inward Dialing (DID) Wink Start (DTMF and Dial Pulse) G Direct Inward Dialing (DID) Immediate Start (DTMF and Dial Pulse) G E&M Tie Line Wink Start (DTMF and Dial Pulse) G E&M Tie Line Immediate Start (DTMF and Dial Pulse) Make a note of the following… G The T1 PCB can connect directly to the telco’s T1 smart jack. However, the local telco may require the installation of a separately-purchased Channel Service Unit (CSU) between the smart jack the T1 PCB. G The T1 PCB connects to the telco’s T1 smart jack or your CSU using a standard straight- through CAT 5 cable. DS1000 Common Equipment DS1000 Cabinet (P/N 80200A) The compact, wall-mountable DS1000 main equipment cabinet contains all the system’s common control circuitry and provides connection for trunks (outside lines), extensions, Door Boxes and other peripherals. Without the plug in Expansion Board installed, the DS1000 cabinet supports: G 3 trunks G 8 digital extensions G 4 analog extensions G 1 Analog Door Box G 1 Analog Door Box Control Relay that can alternately be used for External Paging amplifier control G 1 External Paging output G 1 Music input ✍4ATRU PCB P/N 80010B at a glance — Analog Loop Start Trunks . . . . . . . . . . . . .4 Installs in any universal slot but slot 1. Provides built-in Caller ID. ✍T1 Trunk PCB P/N 80061 at a glance — T1 Trunks. . . . . . . . . . . . . . . . . . . . . . . . . .24 Installs in any universal slot but slot 1.

14 N Section 2: Components DS1000/2000 Product Description DS1000 Expansion Board (P/N 80221) By removing the main equipment cabinet cover and snapping in the Expan- sion Board, the DS1000 can accommodate an additional: G 3 trunks G 8 digital extensions G 4 analog extensions G 1 Analog Door Box G 1 Analog Door Box Control Relay that can alternately be used for External Paging amplifier control With the Expansion Board installed, the total system capacity is: G 6 trunks G 16 digital extensions G 8 analog extensions G 2 Analog Door Boxes G 2 Analog Door Box Control Relays G 1 External Paging output G 1 Music input

DS1000/2000 Product Description Section 2: Components N 15 2 IntraMail IntraMail Voice Mail with Automated Attendant (P/Ns 80044 and 80088) IntraMail is a plug-in “in-skin” full-featured, DSP-based integrated Voice Mail with Automated Attendant for DS1000 and DS2000. It is available in two models: G P/N 80044 with 4 Voice Mail ports, 4 hours of message storage, and up to 160 mailboxes. G P/N 80088 with 8 Voice Mail ports, 8 hours of message storage, and up to 160 mailboxes. The IntraMail Automated Attendant answers incoming calls and routes them quickly and efficiently. Integrated Voice Mail features include Con- versation Record, Answering Machine Emulation, and Caller ID with Return Call. Interactive Soft Keys guide the display telephone user through the extensive IntraMail feature set. ✍IntraMail components at a glance — P/N 80044 IntraMail, 4 Port, 4 Hour P/N 80088 IntraMail, 8 Port, 8 Hour IntraMail Specifications 80044 80088 Ports 4 8 Mailboxes 66 in DS1000, 160 in DS2000 Storage Hours 4 Hours 8 Hours Answer Tables 8 Dial Action Tables 16 Programming Interface DS1000/2000 telephone programming or DS1000/2000 PC Program Remote Programming Access Via customer-provided modems and DS1000/2000 PC Program Voice Storage Media Flash Card (on IntraMail PCB) Languages 1 (English Mnemonic)

16 N Section 2: Components DS1000/2000 Product Description UltraMail UltraMail and UltraMail 2000 UltraMail and UltraMail 2000 are PCB-based, digitally-linked, “in-skin” Voice Mail with Automated Attendant systems for DS2000. UltraMail uses flash memory storage and provides up to 8 voice mail ports, 200 mailboxes, and 3 hours of message storage. UltraMail 2000 is hard disk based and pro- vides up to 8 voice mail ports, 1000 mailboxes, and at least 130 hours of message storage. Make a note of the following… G For additional information on the UltraMail and UltraMail 2000, refer to the Aspire Mail and UltraMail System Guide (P/N 17710SWG**). ✍UltraMail and UltraMail 2000 components at a glance — P/N 17712 UltraMail, 2 Port, 3 Hour, 200 Mailboxes (Flash memory based) P/N 17714 UltraMail, 4 Port, 3 Hour, 200 Mailboxes (Flash memory based) P/N 17744 UltraMail 2000, 4 Port, 130 Hour minimum, 1000 Mailboxes (Hard disk based) P/N 0891044 UltraMail 2 Port to 4 Port Software Upgrade P/N 0891045 UltraMail 4 Port Expansion PCB for UltraMail P/Ns 17712 and 17714. P/N 0891034 UltraMail 2000 4 Port Expansion PCB for UltraMail 2000 P/N 17744. UltraMail and UltraMail 2000 Specifications UltraMail UltraMail 2000 Ports 2 expandable to 8 4 expandable to 8 Mailboxes 200 1000 Storage Hours 3 Hours 130 Hours (Minimum) Answer Schedule Tables 16 Dial Action Tables 100 Distribution Lists 100 Programming Interface Serial Port (using cable P/N 80893 and adaptor P/N 85980) Serial Port, LAN con- nection, or Modem Mailbox Remote Programming Access Customer-provided modem connected to serial port LAN or Modem Mail- box

DS1000/2000 Product Description Section 2: Components N 17 2 Miscellaneous and Optional Equipment DS1000/2000 Update Utility (P/N 80250A-V**.**.**) Use the Update Utility installed on a PC or laptop connected to your system to upgrade your sys- tem’s software. The Update Utility, along with the latest system software files, is available on the System Document CD (P/N 80200DCD**) that is provided with each system. The Update Utility and system software files are also available on the web at http://ws1.necii.com/ds2000. DS1000/2000 PC Program (System Administrator) (P/N 80053) The PC Program is a WindowsTM-based application you can use for programming the telephone system and maintaining site databases, instead of using the conventional telephone programming. The PC Program provides: Voice Storage Media Flash Card Hard Disk LAN Connection No Yes Modem Mailbox (internal modem) No Yes Languages 1 (English Mnemonic) 4 (any 2 can be active) English Mnemonic English Numeric French Spanish UltraMail and UltraMail 2000 Specifications (Continued) UltraMail UltraMail 2000

18 N Section 2: Components DS1000/2000 Product Description G On-Line Programming (Direct Connection) With the PC connected to the telephone system’s serial port, you can make immediate changes to the telephone system programming. While connected, the PC Program also allows you to save your new data to a file on the PC hard disk, or upload a “template” database from your PC to the system. G Remote Programming (Modem Connection) Using a modem connected to your PC and the remote system, you can customize a customer’s system without leaving your office. Remote Programming requires customer-provided modems and an available trunk circuit at the remote site. G Off-Line Programming With Off-Line Programming, the PC Program allows you to set up a database on your PC off line, connect to the telephone system, and upload the entire custom configuration. G Database Save and Restore Use the PC Program to save a site’s data to your PC hard disk. You can easily restore the saved data later on, if required. The DS1000/2000 has the following requirements: G Windows NT, Windows 2000, Windows XP, and above. G P133 with 32 MB RAM minimum. G 256 color 800 x 600 display (1240 x 1024 is optimal). G Do not use large fonts. G 40 MBytes of available hard disk space. DS2000 Adaptor Box (P/N 80890) The DS2000 Adaptor Box has two 8-conductor (RJ61X) modular jack inputs and 8 2-conductor modular jack (RJ11) outputs. When used with the RJ61X 8-Conductor Cable below (P/N 80891), it can connect up to 8 extensions, 8 trunks, or 4 of each. You can also use the Adaptor Box for the CPU audio and relay connections. The Adaptor Box is intended for DS2000 testing and demo systems. RJ61X 8-Conductor Cable (P/N 80891) In DS2000, use the RJ61X 8-Conductor Cable to connect DSTU PCBs, ASTU PCBs, ATRU PCBs, or the CPU audio and relay connections to Adaptor Box P/N 80890. Each Adaptor Box requires 2 RJ61X 8-Conductor Cables. In DS1000, you can use the RJ61X 8-Conductor Cable to connect: G A modem to the system’s RS-232-C serial port. This application also requires DB25 Male to Mod-8 Adaptor P/N 85981. Note that you can also use a standard Mod-8 Patch Cord in lieu of 8-Conductor Cable P/N 80891.

DS1000/2000 Product Description Section 2: Components N 19 2 G A PC or laptop to the system’s RS-232-C serial port. Use the PC or laptop to collect call history, view Station Message Detail Recording (SMDR) data, use the Update Utility to upgrade system software, or use the PC Program. These applications also require DB9 Female to Mod-8 Adap- tor P/N 85980. Note that you can also use a standard Mod-8 Patch Cord in lieu of 8-Conductor Cable P/N 80891. DS2000 8-Pin DIN to Mod-8 Cable (P/N 80893) The 8-Pin DIN to Mod-8 Cable is intended for connecting a modem, PC, or SMDR collection device to the DS2000 RS-232-C serial port. G Use cable P/N 80893 along with the DB9 Female to Mod-8 Adaptor (P/N 85980) below when connecting to a PC or laptop. G Use cable P/N 80893 along with the DB25 Male to Mod-8 Adaptor (P/N 85981) below when connecting to a modem.

20 N Section 2: Components DS1000/2000 Product Description DB9 Female to Mod-8 Adaptor (P/N 85980) In DS2000, use DB9 Female to Mod-8 Adaptor P/N 85980 along with 8- Pin DIN to Mod-8 Cable P/N 80893 to connect a PC or laptop to the DS2000 RS-232-C serial port. In DS1000, use DB9 Female to Mod-8 Adaptor P/N 85980 along with RJ61X 8-Conductor Cable P/N 80891 (or a standard Mod-8 Patch Cord) to connect a PC or laptop to the DS1000 RS-232-C serial port.

DS1000/2000 Product Description Section 2: Components N 21 2 DB25 Male to Mod-8 Adaptor (P/N 85981) In DS2000, use DB25 Male to Mod-8 Adaptor P/N 85981 along with 8- Pin DIN to Mod-8 Cable P/N 80893 to connect a modem to the DS2000 CPU RS-232-C serial port. In DS1000, use DB25 Male to Mod-8 Adaptor P/N 85981 along with RJ61X 8-Conductor Cable P/N 80891 (or a standard Mod-8 Patch Cord) to connect a modem to the DS1000 RS-232-C serial port. DS2000 Installation Cable (P/N 80892) Installation Cable P/N 80892 makes it easy to connect the DS2000 system PCBs to standard 66M1-50 connecting blocks. This 25-pair cable has 6 8-pin modular connectors on one end and is unterminated on the other. Replacement Parts Turn to Parts List on page 131 for a complete list of all system components and replacement parts.

22 N Section 2: Components DS1000/2000 Product Description DS2000 System Configuration DS2000 Default Configuration Automatic Slot Configuration automatically sets up your system’s PCBs when you initially power up the system. There is no longer a factory-installed default configuration, and you don’t have to use system programming to activate PCBs after you plug them in. Remember, you should always plug a 16DSTU PCB into slot CN1. DS2000 Configuration Guidelines The total number of components you can install and connect depends on power supply capacity and the System Load Factor. Review the DS2000 Configuration Guidelines table and DS2000 Load Factor Calculations below when configuring your system. DS2000 Load Factor Calculations The combination of trunks, extensions, 2-OPX Modules and DSS Consoles you can connect to your DS2000 system may be limited by the System Load Factor. Use the DS2000 System Load Fac- tor Calculations chart on the next page to verify your system’s configuration. When entering data on the chart, for each installed item make entries for each Load Type. There are two Load Types to consider: 5 VDC and 40 VDC. To check your system configuration: 1. Indicate the quantity for each PCB, DSS Console, and 2-OPX Module installed in the Qty column. The number of keysets and single line sets does not affect the System Load Factor. 2. For each item for each Load Type, multiply the Qty times the Load and enter the value in the Total column. For example, two 16DSTU PCBs have a load of 6 for 5 VDC and 40 for 40 VDC. 3. Add up the entries in each Total column and enter the values in Item 1: Load Type Totals. 4. Review Item 2: Power Supply Capacity and determine the capacity of the power supplies installed in your system. 5. Compare the capacities in Item 2 to your entries in Item 1. Item 1 must always be equal to or less than the entry in Item 2. DS2000 Configuration Guidelines 4 Slot Cabinets • Do not install more than 2 16DSTU PCBs under any circumstances. • The first 16DDSTU PCB you install must be in the first slot (CN1). • Maximum configuration is 64 ports. • The total of all extensions and trunks cannot exceed 64. • Always use the System Load Factor table to check your system configuration. 8 Slot Cabinets • Do not install more than 2 16DSTU PCBs for each power supply. (Install your power sup- plies in the following order: slot CN101, slot CN103, slot CN102.) • The first 16DSTU PCB you install must be in the first slot (CN1). • The total of all extensions and trunks installed cannot exceed 112. • Maximum configuration is 112 ports. • Always use the System Load Factor table to check your system configuration. !! Important !! Do not operate your system if the total for either Load Type exceeds the Power Supply Capacity of your installation.

DS1000/2000 Product Description Section 2: Components N 23 2 DS2000 System Load Factor Calculations Description Qty Load Type 5 VDC 40 VDC Load Total Load Total CPU PCB 1 6 6 0 0 16DSTU PCB 3 20 4ASTU PCB 3 5 8ASTU PCB 5 8 4ATRU PCB 4 0 8ATRU PCB 8 0 T1 PCB 8 0 UltraMail PCB (FMS) 19 0 UltraMail 2000 PCB (VMS) 0 5 Telephones (Keysets and SLTs) 0 0 110-Button DSS Console 0 2 24-Button DSS Console 0 1 2-OPX Module 0 3 Item 1: Load Type Totals (Cannot exceed Item 2: Power Supply Capacity.) Item 2: Power Supply Capacity If you have one power supply installed, the capacity is: If you have two power supplies installed, the capacity is: If you have three power supplies installed, the capacity is: 5 VDC = 40 5 VDC = 80 5 VDC = 120 40 VDC = 48 40 VDC = 80 40 VDC = 120 Notes: • A 4-slot cabinet can only have 1 power supply. • An 8-slot cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power sup- ply, regardless of System Load Factor calculations. • Exceeding the allowed Load Type Total (Item 1) will cause the system’s power supplies to automatically shut down and/or cause erratic system operation. • Total DSS Consoles installed cannot exceed 4. • In a 4-slot cabinet, the total of all station, trunk, and UltraMail ports cannot exceed 64. • In an 8-slot cabinet, the total of all station, trunk, and UltraMail ports cannot exceed 112.

24 N Section 2: Components DS1000/2000 Product Description DS1000 System Configuration DS1000 Default Hardware Configuration Using the factory installed default configuration, your DS1000 system provides: DS1000 Load Factor Calculations The combination of extensions, 2-OPX Modules, and DSS Consoles you can connect to your sys- tem may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart on the next page to verify your system’s configuration. To check your system configuration: 1. Indicate the quantity for each item installed in the Qty column. 2. For each item, multiply the Qty times the Load Factor and enter the value in Total Load. 3. Add all the values in the Total Load column and enter the value in Item 1. 4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less than the entry in Item 2. Base Expansion Total Trunks 3 3 6 Digital Extensions 8 8 16 Analog Extensions 4 4 8 Analog Door Boxes 1 1 2 Relays 1 1 2 Page Output 1 1 Music Input 1 1

DS1000/2000 Product Description Section 2: Components N 25 2 Default Feature Configuration This is how your system operates on initial power-up: Trunks In DS1000, trunks 1-6 (if installed) ring line keys 1-6 and single line telephones. G Trunks 4-6 will only work if you have an Expansion Board installed. In DS2000, trunks 1-12 ring on line keys 1-12 for extensions 300-315. G All other extensions are lamp-only for trunks 1-12 on line keys 1-12. G Trunks 13-64 do not appear on line keys. G Single line sets do not ring for incoming trunk calls. All trunks (outside lines) on ATRU PCBs are loop start DTMF. G If you have Dial Pulse lines, you’ll have to reprogram the trunk circuit type. For T1 trunks, see the Software Manual on your System Document CD. Keysets The circuit types for extensions are automatically set when the extension is plugged in. Keyset users can place outside calls by pressing a line key and dialing the outside number. G In DS1000, all extension users can also place outside calls by dialing 9 plus the outside number. At the attendant’s extension (300), key 11 is the Night Key and the last key on the phone (12 or 24 - depending on telephone model) is the Operator Call Key. G Pressing the Night Key puts the system in the night mode. G Use the Operator Call Key to answer incoming Intercom calls queued at the attendant’s extension. !! Important !! Do not operate your system if the System Load Factor total (Item 1) exceeds the allowable load of 30 (Item 2). DS1000 System Load Factor Calculations Description Load Factor Qty Total Load Digital Telephone 1 Analog Telephone 1 Analog Door Box 0 24-Button DSS Console 1 110-Button DSS Console 2 Total DSS Consoles installed cannot exceed 4 2-OPX Module 3 Item 1: Total load for this configuration Item 2: Maximum allowable load 30

DS1000/2000 Product Description Section 3: Features N 27 3 Section 3 Features Section 3: Features Account Codes Availability: All versions. Account Codes are user-dialed codes that help categorize and/or restrict trunk calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes: G Optional (Unforced Account Codes) G Forced Account Codes G Verified Account Codes Optional (Unforced) Account Codes Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code. Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls. Use Account Codes to categorize and/or restrict outside calls.

28 N Section 3: Features DS1000/2000 Product Description Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes. Using Account Codes and Speed Dial To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Using Account Codes with Last Number Redial and Save Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save. An extension user can preselect a trunk for a Last Number Redial or Saved call. Account Codes and Emergency Calls Account Codes are never enforced for emergency (911 and 1+911) calls. DSS Console Account Code Key A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key with the following exceptions: G The DSS Console key flashes quickly red while the user is entering their Account Code. (The keyset Account Code key flashes quickly green.) G The DSS Console key lights red while the user is on a call for which they have entered an Account Code. (The keyset Account Code key lights green.) Feature Quick Steps To enter an Optional (Unforced) Account Code: 1. Place or answer outside call + Press Account Code key, soft key, or dial # (if enabled). 2. Enter Account Code + Press Account Code key, soft key, or dial # (if enabled). 3. (Outgoing calls only) Dial outside number. To enter a Forced Account Code: 1. Access line for outside call + Listen for 3 beeps + enter Account Code 2. Press Account Code key, soft key, or dial # (if enabled) + Dial outside number.

DS1000/2000 Product Description Section 3: Features N 29 3 Alphanumeric Display Availability: All versions. The 22- and 34-Button Display Telephones have a two-line, 20- character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages. The second line displays the Soft Key definitions. The 34-Button Super Display Telephone has an eight-line, 20-character per line alphanumeric dis- play. The first line displays the data and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. Lines 2-8 are the comprehensive Super Display Telephone soft key definitions. G To learn more about the Soft Keys, see Soft Keys on page 98. To adjust the display contrast: 1. While your keyset is idle, press VOL L and VOL M. Attendant Call Queuing Availability: All versions. An unlimited number of Intercom callers can queue for the atten- dant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered. Operator Call Key The last programmable key on an attendant telephone is permanently assigned as an Operator Call Key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued. The Operator Call Key is a permanent assignment for all extensions assigned as operators. You can- not change this assignment. Attendant Call Queuing is a permanent, non-programmable feature. Feature Quick Steps To answer a call flashing the Operator Call Key: 1. Press the flashing Operator Call Key. Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features. Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.

30 N Section 3: Features DS1000/2000 Product Description Attendant Position Availability: All versions. The attendant is the focal point for call processing within the sys- tem. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): G Attendant Call Queuing (page 29) Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone. G Barge In (Intrusion) (page 33) The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1). G Direct Trunk Access (page 55) Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This option is enabled in the attendant’s Class of Service (COS 1). G Forced Trunk Disconnect (page 64) In an emergency, the attendant can release (disconnect) another user’s active trunk call. This option is enabled in the attendant’s Class of Service (COS 1). G Night Service / Night Ring (page 80) An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1). G Removing Trunks and Extensions From Service (page 93) The attendant can remove problem trunks from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Trunk Access enabled in their Class of Service (COS 1). G Trunk (Line) Queuing / Trunk Callback (page 116) The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s Class of Service (COS 1). The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should find a 24-Button or 110-Button Direct Station Selection (DSS) Console helpful when processing calls. Feature Quick Steps To call the attendant: 1. Press ICM + Dial 0 (or 01-04 if the system has multiple attendants). Auto Redial Availability: All versions. Auto Redial periodically redials a busy outside number. If a key- set user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through. The attendant is the system’s call processing focal point. Instead of redialing, have Auto Redial periodically retry a busy outside number.

DS1000/2000 Product Description Section 3: Features N 31 3 Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension: G Places or answers another outside call. G Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing SPK. G Presses SPK to cancel Auto Redial. G Presses any other fixed feature key except MIC. G Lifts and replaces the handset. G Presses the CANCEL soft key (Super Display only). Feature Quick Steps To use Auto Redial: 1. Place outside call + Receive busy tone + Press Auto Redial (ALND). Automatic Handsfree Availability: All versions. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the hand- set or pressing SPK first. If enabled, the system provides Auto- matic Handsfree for: G Call Coverage keys G Central Office Calls (line and loop calls) G Group Call Pickup keys G Hotline keys G Intercom (ICM key) G Last Number Redial (LND key) G Paging keys G Park keys G Personal Speed Dial bin keys G Personal and System Speed Dial keys The system always provides Automatic Handsfree for: G Dial Number Preview G Directory Dialing Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

32 N Section 3: Features DS1000/2000 Product Description Automatic Slot Configuration Availability: DS2000 only. Automatic Slot Configuration automatically sets up station and trunk PCBs when you initially power up the system. This simpli- fies DS2000 installation because you no longer have to use sys- tem programming to activate station and trunk PCBs after you plug them in. Here’s how Automatic Slot Configuration works: G With power off, install your station and trunk PCBs. With the system powered down, install the station and trunk PCBs from left to right in the order you want your extension and trunk numbers set up. - Be sure to install a 16DSTU PCB in the first slot (CN1). - You don’t have to group your station and trunk PCBs together, although it may be more convenient to do so. For example, when setting up a 16x32 system, you can install the 2nd DSTU PCB and your two ATRU PCBs in any slot, in any order. Automatic Slot Configura- tion will properly handle the numbering. G Power up the system. On power up, the system scans the PCBs from left to right and sets up the extension and trunk numbering as follows. - Extension numbers will begin with 300 in the first slot and increment from left to right. - Trunk numbers will begin with 101 (starting from the first installed ATRU PCB) and will also increment from left to right. - For example, in a 16x32, the numbering will be: 1st 16DSTU PCB = Extensions 300-315. 2nd 16DSTU PCB = Extensions 316-331. 1st 8ATRU PCB = Trunks 101-108. 2nd 8ATRU PCB = Trunks 109-116. System reset does not cause reconfiguraton. Automatic Slot Configuration is temporarily disabled during a system reset. Background Music Availability: All versions. Background Music (BGM) sends music from a customer-pro- vided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided music source. The system provides a single external music input source. Background Music and Music on Hold share the same external source. For example, if Music on Hold uses a customer-provided program from CD, Background Music uses this source as well. In DS2000, the external music source connects to the CPU’s 8-pin mod jack. In DS1000, the external music source connects to the AUDIO jack. For more on connecting a customer-provided music source, refer to the system’s Hardware Manual. The DS2000 automatically installs PCBs when you power up the system. Broadcast music through the telephone speaker for a more pleasing work environment.

DS1000/2000 Product Description Section 3: Features N 33 3 Note: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Back- ground Music feature of telecommunications systems. NEC America, Inc., hereby disclaims any liability arising out of the failure to obtain such a license. Feature Quick Steps To turn Background Music on and off: 1. Do not lift handset or press SPK + Press HOLD. Barge In (Intrusion) Availability: All versions. Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or a trunk call. By default, only the attendant can use Barge In. Feature Quick Steps To Barge-In on a call: 1. Call busy extension or access busy trunk + Dial 4. 2. Join the conversation in progress. Battery Backup Availability: All versions. In the event of commercial AC power failure, the battery on the CPU PCB provides short-term backup of system memory and the system time and date (Real Time Clock). This battery will hold memory and time and date for up to 10-14 days. When commer- cial AC power is restored, the system restarts with all program- ming and the time and date intact. Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of the time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the specifics. When sizing a UPS unit, keep in mind that the DS2000 requires 165 VA per power supply, and the DS1000 requires 66 VA. Refer to the system’s Hardware Manual for additional details. !! CAUTION !! Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. In an emergency, use Barge In to get through to a co- worker right away. The CPU PCB provides temporary backup of system memory and the time and date.

34 N Section 3: Features DS1000/2000 Product Description Call Coverage Keys Availability: All versions. A keyset can have Call Coverage Keys for a co-worker’s exten- sions, Ring Group master numbers and UCD group master num- bers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly when the co-worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Programmable keys on their telephone. Call Coverage Keys will intercept Key Ring and ringing Intercom calls. Feature Quick Steps To answer a call ringing or flashing a Call Coverage Key: 1. Press flashing Call Coverage Key. To place a call from an idle Call Coverage Key to the covered extension: 1. Press Call Coverage Key + Speak with co-worker at the covered extension. User Programmable Feature: # R A C Select Call Coverage Key ringing mode. Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy Flashing slowly Ringing Flashing fast In Do Not Disturb Call Coverage keys allow an extension user to cover a co- worker’s calls from their own telephone.

DS1000/2000 Product Description Section 3: Features N 35 3 Call Forwarding Availability: All versions. Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are: G Call Forwarding when Not Answered Calls ringing the extension forward when not answered. G Call Forwarding when Busy or Not Answered Calls ringing the extension forward when not answered, and all calls forward while the exten- sion is busy. G Call Forwarding Immediate All calls to the extension forward immediately. Call Forwarding Chaining Extension users can chain Call Forwards. For example, extension 301 can forward all calls immedi- ately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker call- ing 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 301 or 304 go directly to 302’s mailbox. Call Forwarding Cancel Call Forwarding Cancel allows a keyset user to dial a code to simultaneously cancel all Call For- warding system-wide. The extension must have access level 4 or 5. Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key. G While the extension is idle, pressing the key puts the extension in the Call Forwarding pro- graming mode - the same as pressing ICM and dialing *3. If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled. If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any). G While the extension is busy, pressing the key switches Call Forwarding on and off. An extension’s Call Forwarding is reinstated after a power down or system reset. Call Forwarding Key BLF This flash rate: Means: Off Call Forwarding is disabled. Fast flash The extension is in the Call For- warding programming mode. Wink off Call Forwarding is enabled at the extension Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

36 N Section 3: Features DS1000/2000 Product Description Feature Quick Steps To activate or cancel Call Forwarding: 1. Press ICM + Dial *3. 2. Dial Call Forwarding type: 0 = Cancel your extension’s Call Forwarding 2 = Call Forwarding Busy/No Answer 4 = Call Forwarding Immediate 6 = Call Forwarding No Answer 3. Dial destination extension or press MW (to forward to your mailbox). 4. Dial 2 to forward all calls or 8 to forward just trunk calls. User Programmable Feature: # C C Clears (cancels) all Call Forwarding system-wide (only available at the attendant by default) Call Forwarding Off Premise Availability: All versions. Off Premise Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premise Call Forwarding automatically forward their calls while they are away from the office. To set up Off Premise Call Forwarding, the user selects the trunk or trunk group over which the call should route, as well as the number the sys- tem should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the specified trunk or group and then outdials the stored number. Off Premise Call Forwarding reroutes: G Intercom calls G Transferred calls G Direct Inward Lines G UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant G Circular and Terminal Extension Hunting calls Off Premise Call Forwarding does not reroute: G Key Ring calls G Calls to a UCD Group master number. G Group Ring calls (i.e., calls to a Ring Group master number) G UCD Hunting Calls (i.e., calls to a UCD master number) G Ringing Call Coverage key calls You can set up Off Premise Call Forwarding to reroute all calls or just trunk calls. If an extension with forwarding set for trunk calls only receives a screened Transfer, the initial voice-announce- ment broadcasts at the extension. When the caller hangs up to complete the transfer, the trunk call forwards as programmed. When a user is out of the office, they can send their calls to their home office or cell phone.

DS1000/2000 Product Description Section 3: Features N 37 3 Feature Quick Steps To activate Off Premise Call Forwarding: 1. Press ICM + Dial *3 3. 2. To select a Personal Speed Dial bin: Press Speed Dial Bin (Bin) + Dial bin number (701-720) + HOLD. To enter a number (which will be stored in bin 720): Press Number (Num) + Follow normal Speed Dial Programming 3. Dial 2 to forward all calls or 8 to forward just trunk calls. To cancel Off Premise Call Forwarding: 1. Press ICM + Dial *3 0. Call Timer Availability: All versions. Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. There are two types of Call Timer keys: G Manual Call Timer Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again. G Automatic Call Timer In addition to the features of the Manual Call Timer key, the Automatic Call Timer key pro- vides automatic timing for trunk calls. When a display keyset with an Automatic Call Timer key places or answers a trunk call, the Call Timer automatically starts when that trunk call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Auto- matic Call Timer can also work like a Manual Call Timer key. There is no need to have a Man- ual and Automatic Call Timer key on the same phone. The Call Timer feature also provides: G Review of Previously Timed Call Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call. G Timer Reset for Current Call While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00. G Automatic Timer Stop The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down. G Wrap-up Timer Display After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired. Feature Quick Steps To time your trunk call if you have an Automatic Call Timer key: 1. Place or answer trunk call. The Call Timer starts automatically. Call Timer helps users that must keep track of their time on the phone.

38 N Section 3: Features DS1000/2000 Product Description To time your call if you have a Manual Call Timer key: 1. Place or answer Intercom or trunk call + Press Manual Call Timer key. Call Waiting / Camp-On Availability: All versions. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps- On, the system signals the busy extension with two beeps indicat- ing the first waiting call. (The busy extension can be on a handset or Handsfree call.) The beeps periodically repeat while the call waits. The call goes through when the extension becomes free. If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls. Feature Operation To Camp-On to a busy extension: 1. Call busy extension + Dial 2 (do not hang up). If you hang up, the system converts your Camp-On to a Callback. 2. Speak to your co-worker when they answer their Camp-On ring. Callback Availability: All versions. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows: G Caller at extension A leaves a Callback at extension B. G When extension B becomes idle, the system rings extension A. This is the Callback ring. G Once caller A answers the Callback ring, the system rings (formerly busy) extension B. G As soon as extension B answers, the system sets up an Intercom call between A and B. An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis. If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.

DS1000/2000 Product Description Section 3: Features N 39 3 Feature Quick Steps To place a Callback: 1. Call busy extension + Dial 2 and hang up. Stay on the line without hanging up if you want to Camp-On instead. 2. Lift handset to answer when Callback calls you back. 3. Speak to your co-worker when call goes through. Caller ID Availability: All versions. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name. Caller ID supports the telco’s Called Number Identifica- tion (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e. messages) between the first and second ring burst of an incoming call. Caller ID provides the following features: Single and Multiple Message Format Compatibility There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN is up to 10 digits long. In Multiple Data Mes- sage Format, the telco sends the DN and the caller’s name. The DN for this format is also up to 15 digits long and the name provided consists of up to 15 ASCII characters. If no DN is received, no number or error message displays. Caller ID Logging Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system call log records directly to an extension or to one of 8 Caller ID Logging Groups. All extensions in the same Logging Group share the same Caller ID records. Each exten- sion or Logging Group can store up to 99 Caller ID records. DS2000 stores up to 1000 Caller ID records (allocated among all extensions and Logging Groups). DS1000 stores up to 500 records. By default in DS1000, all keyset extensions (300-315) are in Caller ID Logging Group 1. By default in DS2000, extensions 300-315 are set up for personal logging and can log up to 10 calls each. Log- ging is disabled at all other extensions. Caller ID on the SMDR Report Caller ID data prints on the SMDR report. SDMF prints a single line which shows just the incom- ing number. MDMF records print on two lines, with the first line showing the number and the sec- ond line showing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if required. Caller ID automatically displays the phone number and optional name for incoming trunk calls.

40 N Section 3: Features DS1000/2000 Product Description Following is a sample SMDR report showing Caller ID data. The first two lines of the report show a complete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller ID error messages: Private Number and Out of Area. the “IN” in the type column indicates that the records shown are for incoming calls. If no DN is received, no number or error message displays. Station Message Detail Recording 05/07/1999 09:10P ---+---+--------------------------------+----------+---------+--------+--- Sta|Lin| Number Dialed | Account | Start |Duration| T ---+---+--------------------------------+----------+---------+--------+--- 301| 02| 2139261000| |11:11:39A|00:01:13|IN 301| 02| ANDERSON ALLEN| |11:11:39A|00:01:13|IN 301| 02| Private Number| |09:12:13P|00:01:12|IN 301| 02| Out of Area Number| |09:12:07P|00:01:20|IN Caller ID Integration with Voice Mail Caller ID fully integrates with IntraMail, UltraMail, and NVM-Series Voice Mail systems. This enables Voice Mail features such as Make Call with Caller ID. Make Call allows the Voice Mail subscriber to return a call to someone who left them a message without knowing the calling party’s phone number. Second Call Caller ID (Extension Level Call Waiting Caller ID) While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting call. If the busy extension is programmed to receive Camp On tones or Off-Hook Ringing from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not receive Camp On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that Caller ID data from a Camp On is displayed only once, corre- sponding to the single Camp On beep.) This is an internal system feature and does not use the telco’s Call Waiting Caller ID. Third Party Caller ID Check Third Party Caller ID Check allows a keyset user to display the Caller ID data for another trunk. The trunk that the user checks can be ringing or busy. Caller ID Display Separator An extension’s display can optionally show a calling party number separator. The separator is a dash after the area code and after the local exchange on a 7 or 10 digit number. Caller ID Alert Lamp An extension’s Class of Service can enable or disable the Ring/Message Lamp for Caller ID. If enabled, the lamp will flash whenever the extension receives new Caller ID logs. If disabled, the lamp will not flash for Caller ID. Caller ID Notes G Caller ID is built in. G Caller ID is available at single line extensions (if enabled in programming). G Caller ID is not available at 2-OPX ports. G In DS2000, be sure to use ATRU PCBs 80010B or 80011B or higher.

DS1000/2000 Product Description Section 3: Features N 41 3 Feature Quick Steps To cancel the Caller ID display and return your phone to its normal display: 1. Press CLEAR. To turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press CHECK. To display the Caller ID data for the third party’s call (i.e., use Third Party Caller ID Check): 1. Press ICM + CHECK. 2. Press the key for the call you want to check. You can press a line key, loop key, Hotline key or Call Coverage key: - Press a line key while the call is ringing or connected to the third party. - Press a loop key while the call is ringing the third party. - Press a Hotline key while the call is connected to the third party. - Press a Call Coverage Key while the call is ringing the third party. 3. Hang up when you are done. To redial a logged call: 1. At a Super Display Telephone: Press CALLS + VIEW ALL + Scroll to record + CALLBACK. At a 22- or 34-Button Telephone: Press CL + ALL + Scroll to record + CLEAR + CALL. Central Office Calls, Answering Availability: All versions. The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Overflow Refer to Overflow for Key Ring Calls on page 73 for details on the overflow options. Feature Quick Steps To answer an incoming trunk call: 1. Lift handset. If you have Ringing Line Preference, lifting the handset answers the call. 2. Press flashing line or loop key. The system allows trunk calls to ring and be answered at any combination of system extensions.

42 N Section 3: Features DS1000/2000 Product Description User Programmable Feature: # R A L Assigns line key ringing mode. Central Office Calls, Placing Availability: All versions. The system provides flexibility in the way each extension user can place outgoing trunk calls. A user can place a call by: G Pressing a Line Key Any keyset can have line keys for one-touch access to specific trunks. See Line Keys on page 74 for more. G Pressing a Loop Key Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Trunk Groups. See Loop Keys on page 75 for more. G Using Line Dial-Up With Line Dial-Up, a user can select a specific trunk by pressing ICM and dialing the Line Dial-Up code (#9) followed by the trunk number (1-16). G Using Direct Trunk Access Direct Trunk Access allows a user to access a trunk by pressing ICM and dialing the trunk’s extension number (e.g., 101 for trunk 1, 102 for trunk 2. etc.). See Direct Trunk Access on page 55 for more. G Dialing a Trunk Group Access Code User’s can also place trunk calls by pressing ICM and dialing a Trunk Group Access Code (90- 98). See Trunk Groups on page 117 for more. G Trunk Group Routing If the system has Trunk Group Routing enabled, users get the first available trunk when the press ICM and dial 9. See Trunk Group Routing on page 115 for more. Feature Quick Steps To place a call over a specific trunk using a line key: 1. Lift handset + Press line key + Dial outside number. To place a call over a specific trunk (using Line Dial-up or Direct Trunk Access): 1. Lift handset + Press ICM. 2. For Line dial-up: Dial #9 followed by the trunk number (e.g., #901 for trunk 1). OR For Direct Trunk Access: Dial 4 plus the trunk number (e.g., 101 for trunk 1). 3. Dial outside number. To place a call over a trunk group: 1. Lift handset + Press ICM. 2. Dial trunk group code (90-98) + Dial outside number. User Programmable Feature: # R A L Assigns line key ringing mode. Customize the call placing options to meet the site requirements and each individual’s needs.

DS1000/2000 Product Description Section 3: Features N 43 3 Check Key Availability: All versions. A display telephone user can use the CHECK key to check key- set and DSS Console Programmable Function Key assignments and Personal Speed Dial bin names. Feature Quick Steps To check a Programmable Function Key assignment: 1. Press CHECK + Press the Programmable Function Key 2. Press another key or SPK to exit the check mode. To check a Personal Speed Dial bin name: 1. Press CHECK + Press the Personal Speed Dial Key once to display the name for the lower numbered bin (e.g., 701). 2. Press the Personal Speed Dial Key a second time to display the number stored in the lower numbered bin. 3. Press the Personal Speed Dial Key a third time to display the name for the higher numbered bin (e.g., 711). 4. Press the Personal Speed Dial key a fourth time to display the number stored in the higher numbered bin. 5. Press another key or SPK to exit the check mode. Class of Service Availability: All versions. Class of Service (COS) sets various features and dialing options for extensions. The system allows any number of extensions to share the same Class of Service. The table below shows each Class of Service option. Refer to the individual features referenced in the table for more. Table 1: Class of Service Options Option Description Off Premise Call Forward Use this option to enable or disable an extension’s ability to use Off Premise Call Forwarding. • See Call Forwarding on page 35 for more. Barge In (Intrusion) Use this option to enable or disable an extension’s ability to Barge In on a co-worker. • See Barge In (Intrusion) on page 33 for more. Quickly check keyset and DSS Console Programmable Function Key assignments. Customize features and dialing options for extensions.

44 N Section 3: Features DS1000/2000 Product Description Camp-On to Busy Extension Use this option to enable or disable an extension’s ability to Camp-On to a busy extension. • See Call Waiting / Camp-On on page 38 for more. Internal Call Forwarding Use this option to enable or disable an extension’s ability to use Internal Call Forwarding. • See Call Forwarding on page 35 for more. System Speed Dial Access Use this option to enable or disable an extension’s ability to access System Speed Dial. • See System Speed Dial on page 99 for more. Extended Ring Use this option to enable or disable Extended Ringing at the extension. • See Extended Ringing on page 60 for more. Privacy Use this option to enable or disable Privacy at the extension. • See Privacy on page 88 for more. Trunk (Line) Queuing Priority Use this option to enable or disable Trunk (Line) Queuing Prior- ity at the extension. If more than one extension with Priority is queued on a busy trunk, the system services the Priority exten- sions on a first-queued, first-served basis. • See Trunk Queuing Priority on page 116 for more. Forced Trunk Disconnect Use this option to enable or disable an extension’s ability to use Forced Trunk Disconnect. • See Forced Trunk Disconnect on page 64 for more. Camp-On to Busy Line Use this option to enable or disable an extension’s ability to Camp-On to a busy trunk. • See Trunk (Line) Queuing / Trunk Callback on page 116 for more. Initiate All Call Page Use this option to enable or disable an extension’s ability to make an All Call Paging announcement. • See Paging on page 83 for more. Access Page Zone 1 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 1. • See Paging on page 83 for more. Access Page Zone 2 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 2. • See Paging on page 83 for more. Access Page Zone 3 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 3. • See Paging on page 83 for more. Access Page Zone 4 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 4. • See Paging on page 83 for more. Table 1: Class of Service Options Option Description

DS1000/2000 Product Description Section 3: Features N 45 3 Access Page Zone 5 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 5. • See Paging on page 83 for more. Access Page Zone 6 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 6. • See Paging on page 83 for more. Access Page Zone 7 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 7. • See Paging on page 83 for more. Silent Monitor Use this option to enable or disable an extension’s ability to use Silent Monitor. • See Monitor / Silent Monitor on page 79 for more. Flash for Single Line Sets Use this option to enable or disable Flash for single line tele- phones. This option only applies to single line telephones. • See Flash on page 63 for more. Single Ring for Single Line Sets Use this option to enable or disable single ring for single line telephones. This option only apples to single line telephones. • See Off-Premise Extensions / On-Premise SLT Extensions on page 82 for more. Automatic Hold Use this option to enable or disable Automatic Hold at an exten- sion. • See Hold on page 69 for more. Activate Night Mode Use this option to enable or disable an extension’s ability to acti- vate Night Service. • See Night Service / Night Ring on page 80 for more. Direct Trunk Access Use this option to enable or disable an extension’s ability to use Direct Trunk Access. Note that enabling Direct Trunk Access allows the user to bypass Toll Restriction. • See Direct Trunk Access on page 55 for more. Soft Keys Use this option to enable or disable a display set’s Interactive Soft Keys. • See See Interactive Soft Keys on page 71 for more. Conversation Record Use this option to enable or disable an extension’s ability to record conversations into their Voice Mail mailbox. If enabled, the user can press either their Conversation Record key or RECORD soft key to initiate recording. • See Voice Mail on page 118 for more. CLID Display Use this option to enable or disable an extension’s ability to dis- play Caller ID data. • See Caller ID on page 39 for more. 2nd Call CLID Use this option to enable or disable an extension’s ability to show the 2nd Call Caller ID (Extension Level Call Waiting Caller ID). • See Caller ID on page 39 for more. Table 1: Class of Service Options Option Description

46 N Section 3: Features DS1000/2000 Product Description 3rd Party Caller ID Use this option to enable or disable an extension’s ability to show 3rd Party Caller ID. • See Caller ID on page 39 for more. Caller ID Display Separator Use this option to enable or disable the Caller ID display separa- tor (-). • See Caller ID on page 39 for more. Forced Account Codes Use this option to enable or disable Forced Account Codes. If disabled, Optional Account Codes are still available. • See Account Codes on page 27 for more. Verified Account Codes Use this option to enable or disable Verified Account Codes. If enabled, the system compares the Account Code the user dials to the entries in the Account Codes Table. • See Account Codes on page 27 for more. Forced Account Codes for Toll Calls Only Use this option to enable or disable Forced Account Codes for toll (long distance) calls. If disabled, Forced Account Codes apply to all outgoing trunk calls. • See Account Codes on page 27 for more. Ring Type Configuration Use this option to enable or disable ring Type Configuration. If enabled, the extension user can customize the sound of their Ring Types. • See Distinctive Ringing on page 56 for more. Extension Ring Override Use this option to enable or disable an extension’s ability to cus- tomize the Distinctive Ringing for Day Ring, Night Ring and Delay Ring trunk calls on line keys. • See Distinctive Ringing on page 56 for more. Key Ring Override Use this option to enable or disable Key Ring Override. If enabled, this option allows an extension to customize the Dis- tinctive Ringing of individual Call Coverage, Group Call Pickup, and line keys. • See Distinctive Ringing on page 56 for more. SLT Special Dial Tone Use this option to enable or disable SLT Special Dial Tone. • See Message Waiting on page 77 for more. SLT High Voltage Message Waiting (DS2000 Only) Use this option to enable or disable High Voltage Message Waiting for single line ports. (If both this option and FSK Message Waiting are enabled, the system uses FSK Mes- sage Waiting.) • See Message Waiting on page 77 for more. SLT FSK Message Waiting Use this option to enable or disable FSK Message Waiting for single line ports. • See Message Waiting on page 77 for more. Table 1: Class of Service Options Option Description

DS1000/2000 Product Description Section 3: Features N 47 3 SLT Loop Disconnect Use this option to enable or disable the ability of the system to send a loop supervision disconnect signal (i.e., drop pulse) to single line ports. • See Off-Premise Extensions / On-Premise SLT Extensions on page 82 for more. Enhanced LND Use this option to enable or disable Enhanced Last Number Redial. If enabled, the extension has the 5 number redial buffer and the enhanced operation. • See Last Number Redial on page 73 for more. Day Walking Class of Service Use this option to enable or disable Walking Class of Service for the extension while the system is in the day mode. • See Walking Class of Service on page 123 for more. Night Walking Class of Service Use this option to enable or disable Walking Class of Service for the extension while the system is in the night mode. • See Walking Class of Service on page 123 for more. Extension Locking Use this option to enable or disable Extension Locking for the extension. • See Extension Locking on page 63 for more. DND Override If enabled, an extension user can dial 1 or press their DND Over- ride soft key to override an extension’s Do Not Disturb. • See Do Not Disturb on page 57 for more. Unsupervised Conference Use this option to enable or disable Unsupervised Conference for the extension. • See Tandem Trunking / Unsupervised Conference on page 112 for more. Allow DID Calls Use this option to enable or disable the extension’s ability to receive DID calls. • See Direct Inward Dialing on page 50 for more. DID Camp-On Use this option to enable or disable the ability of a DID caller to Camp On to the extension when it is busy. • See Direct Inward Dialing on page 50 for more. Caller ID Alert Lamp Use this option to enable or disable the Ring/Message Lamp for Caller ID. • See Caller ID on page 39 for more. Table 1: Class of Service Options Option Description

48 N Section 3: Features DS1000/2000 Product Description Conference Availability: All versions. Conference lets an extension user add additional inside and out- side callers to their conversation. The following table shows the system’s Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Quick Steps To establish a Conference: 1. Set up first call + Press CONF. Dial extension, place or answer trunk call, or retrieve call from Park Orbit. 2. Set up second call. Dial extension, place or answer trunk call, or retrieve call from Park Orbit. 3. Press CONF to set up the Conference. 4. Repeat steps 2 and 3 to add additional parties to your Conference. To exit a Conference without affecting the other parties: 1. Hang up. Delayed Ringing Availability: All versions. Delayed Ringing allows a trunk to start ringing a preset interval after the call starts flashing a line key. This is helpful for co- workers that cover each other’s calls. For example, a secretary can have Delayed Ringing for the trunks that ring the boss’s tele- phone. If the boss doesn’t answer after the Delayed Ringing interval, the call will start ringing the secretary’s extension. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 A user can set up a multiple- party telephone meeting. Delayed Ringing helps co- workers cover each other’s unanswered calls.

DS1000/2000 Product Description Section 3: Features N 49 3 Dial Number Preview Availability: All versions. Dialing Number Preview lets a display keyset user dial and review a number before the system dials it out. Feature Quick Steps To dial using Dial Number Preview: 1. Do not lift the handset, or press SPK or press ICM + Dial *. 2. Dial the number you want to call + Press line key to dial previewed number. To correct the displayed digits before dialing them out: 1. Use VOL L and VOL M until the cursor replaces the digit you want to change. VOL L moves the cursor to the left. VOL M moves the cursor to the right. 2. Dial the digit that you want to replace the cursor. 3. Press VOL L and VOL M to place the cursor over any other digits you want to edit. OR Press VOL M until the entire number displays to the left of the cursor. The system will only dial the digits to the left of the cursor. 4. Press a line key. Dial Tone Detection Availability: All versions. The system can optionally detect precise CO dial tone for auto- matically dialed trunk calls (such as Speed Dial and Auto Redial calls). With Dial Tone Detection enabled for a trunk, the system will monitor the trunk when initially seized for valid dial tone or stutter dial tone. If valid EIA/TIA dial tone is detected, the system outdials the call on the trunk. If dial tone is not detected within 2 seconds, the system will try the next available trunk in the same trunk group to which the initial trunk belongs. If another trunk in the group is not available, the user hears busy tone. Dial Tone Detection does not apply to manually dialed trunk calls. If Dial Tone Detection is disabled, the system waits 500mS after trunk seizure and then outdials the number. If enabled, Dial Tone Detection applies to the following types of trunk calls: G Auto Redial (initial trunk seizure) G Caller ID (callbacks) G Last Number Redial G Call Forwarding Off Premise G Save G Speed Dial Dial Number Preview helps the user avoid dialing errors. You can set up the system to detect CO (outside line) dial tone.

50 N Section 3: Features DS1000/2000 Product Description Direct Inward Dialing Availability: DS2000 only. Direct Inward Dialing (DID) lets outside callers directly dial sys- tem extensions. DID saves time for callers who know the exten- sion number they wish to reach. To place a DID call, the outside caller dials the local exchange (NXX) and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly ring exten- sion 400. The caller does not have to rely on an attendant or receptionist to handle the call. Direct Inward Dialing is an efficient way to handle incoming calls, since callers can reach a large block of extensions over a relatively small number of DID trunks. Direct Inward Dialing requires a T1 PCB and T1 DID service and a block (range) of DID numbers from the telco. In addition to direct dialing of system extensions, DID provides: G DID Dialed Number Translation The system provides a 100-entry DID Translation Table. This table gives you more flexibility when buying DID service from the telco. If you can't buy the exact block of numbers you need (e.g., 301-456), use the translation table to convert the digits received. For example, a transla- tion table could convert digits 501-599 to extension numbers 301-399. G Flexible DID Service Compatibility You can program the system to be compatible with DID service of varying lengths (up to 8 digits). DID service is typically 3 or 4 digits long. With 4 digit service, the telco sends 4 digits to the system for translation. With 3 digit service, the telco sends 3 digits to the system for translation. Be sure to set up your system for compatibility with the provided telco service. Additionally, the system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID trunks can be either wink start or immediate start. G DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are 3 types of DID Intercept: - Busy/DND Intercept If a caller dials an extension that is busy or in Do Not Disturb, the system routes the call to the extension’s programmed overflow destination. - Ring No Answer Intercept If a caller dials an extension that is unanswered, the system routes the call to the exten- sion’s programmed overflow destination. - Busy/DND and Ring No Answer Intercept If a caller dials an extension that is busy, in Do Not Disturb, or is unanswered, the system routes the call to the extension’s programmed overflow destination. G DID Camp-On DID Camp-On sets what happens to DID calls to busy extensions when you have Busy/DND Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on to the extension. Without DID Camp-On, the caller to the busy extension just hears busy tone (or follows the intercept programming if enabled). For outgoing calls, DID trunks operate identically to loop start trunks. Directly dial system extensions from outside the system.

DS1000/2000 Product Description Section 3: Features N 51 3 Direct Inward Line Availability: All versions. A Direct Inward Line (DIL) is a trunk that directly rings an extension, Ring Group master number, or UCD Group master number (including Voice Mail). Since DILs only ring one exten- sion, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL’s phone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions. Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the trunk, with no additional programming required. The extension to which the trunk is terminated controls the night mode of the trunk. For example, if extension 301 has trunk 1 assigned as a DIL, the user can press DND to switch trunk 1 to its night routing destination. Switching trunk 1 to night mode at extension 301 has no affect on the night mode of the system. This flexibility could allow a service dispatcher with several DILs to indepen- dently send trunks to their night destinations without affecting the night mode of the entire system. A DIL can ring: G An extension number (including the attendant’s extension) G A Ring Group master number G A UCD Group master number (including the Voice Mail master number) Overflow for Direct Inward Lines If unanswered, Direct Inward Lines can route to a programmed overflow destination. The overflow destination can be an extension, Ring Group, UCD Group or Voice Mail (i.e., DIL destination’s mailbox). You can set up separate DIL overflow destinations for the day mode and at night. If unan- swered at the overflow destination, the call diverts to Key Ring. Feature Quick Steps To answer a call on your Direct Inward Line: 1. Lift handset. To place all your DILs into Night Mode 1. Press DND. This also enables Do Not Disturb at the extension. A DIL lets an employee know which calls are just for them.

52 N Section 3: Features DS1000/2000 Product Description Direct Station Selection (DSS) Availability: All versions. Programmable Function Keys automatically become Direct Sta- tion Selection (DSS) keys when the user presses ICM. Direct Sta- tion Selection provides an extension user with one-button Intercom access and Transfer to co-workers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker. For an alternate feature that also provides one-button Intercom access and Transfer, turn to Hotline on page 71. Feature Quick Steps To place a call to a co-worker using a DSS key: 1. Lift handset + Press ICM + Press DSS key for co-worker you want to call. To Transfer a call to a co-worker using a DSS key: 1. Place or answer trunk call + Press ICM + Press DSS key for co-worker. 2. Hang up to have the Transfer go through unscreened. OR Wait for the called party to answer if you want them to screen the Transfer. User Programmable Feature: # B L F Assigns co-workers to DSS keys. Direct Station Selection (DSS) Console Availability: All versions. The DSS Console gives a 34-Button Display or 34-Button Super Display user a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and selected system features. This saves time for users that do a lot of call processing (such as operators or dispatchers). There are two DSS Consoles types: the 24-Button (P/N 80556) and the 110-Button (P/N 80555). When the DSS/BLF key is: The covered extension is: Off Idle On Busy or ringing Flashing fast In Do Not Disturb Quickly place and Transfer calls to co-workers, without having to look up or dial extension numbers. DSS Consoles provide one- touch access to extensions, trunks and system features.

DS1000/2000 Product Description Section 3: Features N 53 3 Figure 1: 24-Button and 110-Button DSS Consoles The system allows you to install 4 DSS Consoles maximum. In addition, System Load Factor may further reduce the number that you can install. You cannot connect multiple DSS Consoles to the same keyset. DSS Consoles do not use a station port and do not require their own power supply. The system provides four unique DSS configurations (called blocks). If you want your DSS Con- soles to have unique key configurations, assign them to different blocks. If you want your consoles to share the same configuration, assign them to the same block. Note that DSS Console Personal Speed Dial bins are the same as the extension to which the console is attached. This means that DSS Consoles that share the same block number still have unique Personal Speed Dial. You can assign DSS Console keys to the following functions: Feature Quick Steps To use your Account Code key: 1. Place or answer trunk call + Press Account Code key + Enter Account Code + Press Account Code key to return to call. To use your DSS Console Call Coverage key: 1. Press key to call covered extension or pick up ringing call. You can set up the Call Coverage key for immediate ring, delayed ring, or no ring. To use your DSS Console Call Forwarding key: 1. Press the Call Forwarding key instead of pressing ICM and dialing *3. To use your DSS Console Group Call Pickup key: 1. Press key to answer call ringing Pickup Group. You can set up the Group Call Pickup key for immediate ring, delayed ring, or no ring. To use your DSS Console Headset key: 1. Press the Headset key to enable or disable the Headset mode. • Account Code • ICM Directory • Save • Call Coverage (immedi- ate, delayed or no ring) • Message Center • Speed Dial, Personal • Call Forwarding • Night Key • Speed Dial, System • Group Pickup (immedi- ate, delayed or no ring) • Page Zones • Split • Headset Key • Park Orbit • Trunks (line keys) • Hotline • Reverse Voice Over • Voice Mail Record

54 N Section 3: Features DS1000/2000 Product Description To use your DSS Console Hotline key: 1. Press key to call Hotline partner. To use your DSS Console ICM Directory key: 1. Press key to access Intercom Directory Dialing. To use your DSS Console Message Center key: 1. Press key to see how many messages are waiting in the Message Center. OR Press SPK (or lift the handset) + key to call Message Center mailbox. To use your DSS Console Night key: 1. Press key to put the system in the night mode. To use your DSS Console Page Zone key: 1. Press key to Page into assigned zone. To use your DSS Console Park key: 1. Press DSS Console Park key to Park or retrieve call. To use your DSS Console Reverse Voice Over key: 1. While on a handset call, press key to place Private Intercom call to covered extension. To use your DSS Console Save key: 1. While on a call, press key to Save the number you just dialed. OR While idle, press key to redial a previously saved number. Save keys provide no BLF. To use your DSS Console Personal Speed dial key: 1. Press key to dial stored number. Personal Speed Dial keys provide no BLF. To use your DSS Console System Speed dial key: 1. Press key to dial stored number. System Speed Dial keys provide no BLF. To use your DSS Console Split key: Turn to the Split feature on page 101. To use your DSS Console trunk (line) key: 1. Press the DSS Console trunk key. To use your DSS Console Voice Mail Record key: 1. Press key to record conversation in mailbox. You must have Voice Mail installed to use this key. A voice prompt and a periodic beep will remind you that your calls are being recorded. User Programmable Feature: # H L Assigns Hotline partners to DSS Console Hotline keys.

DS1000/2000 Product Description Section 3: Features N 55 3 Direct Trunk Access Availability: All versions. Direct Trunk Access lets an extension user access (seize) an indi- vidual trunk. After seizing the trunk, the user can dial any outside telephone number without restriction. An extension’s Class of Service allows or denies Direct Trunk Access. Direct Trunk Access is normally only provided for attendants, priority users and maintenance personnel. Feature Quick Steps To place a call over a specific trunk using Direct Trunk Access: 1. Lift handset + Press ICM. 2. Dial 4 plus the trunk number (e.g., 101 for trunk 1). If you hear busy tone, you may be able to dial 2 to queue for the busy trunk. See Trunk (Line) Queuing / Trunk Callback on page 116 for more. 3. Dial outside number. Directed Call Pickup Availability: All versions. Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up: G Trunk (Key Ring) calls ringing an extension G Direct Inward Lines G Transferred trunk calls G Ringing Intercom calls. G Recalls (e.g., Hold recall) G Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number) G Ringing Call Coverage key calls G Ring Group Call Pickup key calls G Calls ringing the operator’s Call Queue key Feature Quick Steps To use Directed Call Pickup to intercept a call ringing a co-worker’s extension: 1. Lift handset + Dial * *. 2. Dial number of extension whose call you want to intercept. Priority users can access trunks directly. Direct Trunk Access also lets maintenance personnel access and test individual trunks. Directed Call Pickup allows co-workers to answer each other’s calls.

56 N Section 3: Features DS1000/2000 Product Description Directory Dialing Availability: All versions. Directory Dialing allows a display keyset user to select a co-worker, UCD Hunting Group master number, Ring Group master number, or Speed Dial number from a list of names, rather than dialing the phone number. There are three types of directory Dialing: G C –System (Company-Wide) Speed Dial names. G I –Intercom names (including extension, Ring Group and UCD Group names). G P –Personal Speed Dial names. Feature Quick Steps To place a call using Directory Dialing: 1. Do not lift handset or press SPK. 2. Dial 3 + Dial the type of Directory Dialing (C, I or P). To scroll alphabetically through the selected directory, press VOL L or VOL M. To call the displayed name, just press DIAL. 3. Dial the first letter of the desired name. For example, dial 4 if the first letter in the name begins with G, H or I. 4. Look at your phone’s display and dial the digit for the letter/number you want to call. In the example above, if the name begins with G, dial 1. If the name begins with H, dial 2. If the name begins with I, dial 3. 5. Press VOL L or VOL M to scroll through all the names/numbers that begin with the letter/num- ber you selected. OR Skip to the next step if the displayed name/number is the one you want to call. 6. Press DIAL to have the system dial your call. To exit Directory Dialing at any time. 1. Press SPK. Distinctive Ringing Availability: All versions. Distinctive ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. There are four different types of ringing calls: Intercom, Ring Group, Recall, and trunk. For each ring type, there are a possbile 10 ring tones (or sounds) and 10 ring cadences (or patterns), providing up to 100 possible combinations for each type. Distinctive Ringing provides the following: Allows users to place Intercom or Speed Dial calls from a displayed list of names. Customize a keyset’s ringing so the user knows which calls are just for them.

DS1000/2000 Product Description Section 3: Features N 57 3 G Distinctive Ring Configuration at Each Keyset A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their phone will even play back the new ring tones as the distinctive rings are being set up. This option is controlled by the extension’s Class of Service. G Trunk Override (Distinctive Ringing by Trunk and Ringing Mode) Each trunk can have its own distinctive ringing for each ring mode (day, night, or delay). This allows a keyset user, for example, to easily differentiate between new ringing calls and calls that are ringing their phone after a delay. G Extension Ring Override Each keyset extension can additionally override a trunk’s distinctive ringing with the exten- sion’s own unique settings. Extension Ring Override helps identify ringing phones in large, open work areas. This option is controlled by the extension’s Class of Service. G Key Ring Override A keyset extension can set up unique ringing for each of its Call Coverage, Group Call Pickup, and Line keys. If a user needs to know what type of call is ringing their phone, Key Ring Over- ride will help. The ability to set up this option is controlled by the extension’s Class of Service. G Unique Ringing for UCD Hunting Groups and Ring Groups UCD Hunting and Ring Groups can have their own distinctive rings. This allows a user to tell the difference between Intercom calls ringing their phone and UCD or Ring Group Calls. G Fully Customizable Ring Tones The tones that comprise ringing are fully customizable. G Distinctive Ringing Administration The Distinctive Ringing Administration (Admin) features allow a keyset extension user to store the unique ring settings they set up at their phone. Super Display users can also save their settings in the system so they are available to other keyset users. Feature Quick Steps To set up Distinctive Ringing: 1. Press PROGRAM (PGM) + RING. Refer to the DS1000/2000 Multibutton Feature Handbook (P/M 80000MFH**) for details on setting up Distinctive Ringing. Do Not Disturb Availability: All versions. Do Not Disturb (DND) blocks incoming calls, Off-Hook Signal- ing and Paging announcements. An extension user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming trunk calls still flash the line keys. The user may use the phone in the normal manner for placing and processing calls. Do Not Disturb provides the following 4 DND options: Work by the phone undisturbed by incoming calls and announcements.

58 N Section 3: Features DS1000/2000 Product Description (1) Incoming trunk calls blocked (2) Incoming Intercom calls blocked (3) All incoming calls blocked (0) Cancel Do Not Disturb Do Not Disturb BLF for Hotline and Call Coverage Keys The following chart shows the Do Not Disturb Busy Lamp Field flash rates for Hotline and Call Coverage keys. Note: When transferring a trunk call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for trunk calls (type 1). The Transfer will be allowed if the extension has enabled DND for Intercom calls (type 2). Do Not Disturb Options This DND option: Blocks these calls: (1) Incoming Trunk Calls Blocked Ringing for outside calls, including: • Key Ring calls • Off Hook Ringing • Call Coverage Keys • Group Call Pickup keys • Transferred trunk calls • Hold, Park, and Transfer recalls • Extension Hunting calls • DILs to the extension (if the extension is the night mode termination) • DILs to a Ring Group master number (if the extension is in the group) (2) Incoming Intercom Calls Blocked • Incoming Intercom calls • Transferred calls • Paging announcements • Ringing from Intercom calls to the Ring Group master number (if the extension is in the group) • Extension hunting calls that normally ring the extension (3) All Incoming Calls Blocked • All calls blocked by Option 1 and Option 2. (0) Cancel Do Not Disturb • Options 0 cancels Do Not Disturb Hotline and Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy Flashing slowly1 Ringing Wink off In DND for trunk calls (option 1) Flashing fast In DND for Intercom calls (option 2) or All Calls (option 3) 1 Available on Call Coverage key only.

DS1000/2000 Product Description Section 3: Features N 59 3 Feature Quick Steps To activate or cancel DND at your extension: 1. Press DND + DND type (1 = External, 2 = Intercom, 3 = All, 4 = Off or cancel). Do Not Disturb Override Availability: All versions. Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co-worker’s phone is in Do Not Disturb. DND Override is available to all extensions that have DND Override set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even without the Class of Service option enabled. Feature Quick Steps To use Do Not Disturb Override: 1. Dial co-worker in DND + Press DND OVERRIDE (OVRD) or dial 1. Door Box Availability: Requires DS1000. The Analog Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Analog Door Box call button (like door bell). The Analog Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they just answer the Door Box chimes instead. G The Analog Door Box is only available in DS1000 (2 maxi- mum). An Analog Door Box plugs into one of the dedicated Door Box ports (DOOR1 or DOOR2). G The Analog Door Box can be mounted outside. Turn to Specifi- cations on page 125 for more on the Door Box specifications. Any extension that receives Door Box alerts can also activate a con- trol relay. If the relay is connected to electric door strike circuits, an extension user can press FLASH or a soft key to remotely lock and unlock the entrance door. There are two relays in DS1000, one for each Analog Door Box. Easily override a co-worker’s Do Not Disturb. Use a Door Box to remotely monitor an entrance door.

60 N Section 3: Features DS1000/2000 Product Description The system uses Ring Groups to control Door Box chimes. When a visitor at the door presses the Door Box call button, the Door Box will alert (chime) all the extensions in the Ring Group to which the Door Box belongs. For example, if the Door Box and extensions 301 and 302 are in Ring Group 1, pressing the call button alerts 301 and 302. Door Box Call Coverage If a Door Box uses Door Chime type 0 (normal ring), you can set up Call Coverage keys for the Door Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay. Feature Quick Steps To place a call to the Door Box: G Lift handset and press ICM + Dial the Door Box extension number. To answer the Door Box chimes from a keyset: G Lift handset or press SPK. To control the CPRU relay which in turn controls the door strike. G To open the relay, press FLASH key or OPEN soft key. To close the relay, Press FLASH key or CLOSE soft key. Expanded Database Availability: All versions. The Expanded Database is a new database method that provides database records (memory) for all possible extensions, trunks, Hunt Groups, Ring Groups, and Voice Mail ports. This new capa- bility allows for: G Automatic Slot Configuration in DS2000. G Simplified installation of Voice Mail, Hunt Groups, and Ring Groups. G Support for built-in UltraMail (DS2000 only) and IntraMail Voice Mail G Introduction of the DS1000/2000 PC Program. Extended Ringing Availability: All versions. Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerouting. This helps users that cannot get to their phones quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: G Call Forwarding A call rings an extension with RNA call forwarding enabled for an extended period before routing to the forwarded destination. New database method provides new features like IntraMail and PC Program. Lets calls ring longer than usual to assist co-workers that can’t readily get to their phones.

DS1000/2000 Product Description Section 3: Features N 61 3 G Direct Inward Line DILs ring for an extended period before routing to the overflow destination. G Transfer Transferred trunks ring for an extended period before recalling the transferring extension. Extension Hunting Availability: All versions. Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available mem- ber picks it up. There are three types of Extension Hunting: G Circular Hunting G Terminal Hunting G Uniform Call Distribution (UCD) Hunting Circular Hunting A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. There are four types of Circular Hunting: G Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. G Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. G Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. G Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Terminal Hunting A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. The call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. Automatically route calls to co-workers that work closely together.

62 N Section 3: Features DS1000/2000 Product Description Just like Circular Hunting, there are four types of Terminal Hunting: G Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. G Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. G Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. G Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Uniform Call Distribution (UCD) Hunting Like Circular and Terminal Hunting, a UCD Hunting group also consists of a group of extensions programmed into a hunt list. The system routes calls into a UCD group according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the long- est. The last extension rung is the member that has been idle the shortest. Each member of the group is additionally associated with a UCD Master Extension Number. To activate UCD hunting, an incoming call must route to the UCD master number. This is done by placing an Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master number. When all members of the UCD Hunting group are busy, the call can route to the programmed UCD Overflow destination. A UCD Hunting group member can dial a code to temporarily remove themselves from their UCD group. They no longer have to put their phone in DND to stop getting UCD group calls. Feature Quick Steps To send a call to a Terminal or Circular Hunting group: The options available depend on the type of hunting set up. G Transfer a trunk call to a hunt group member. G Set up a DIL to a hunt group member. G Place a ringing Intercom call to a hunt group member. G Set up a hunt group member as a trunk’s overflow destination. To send a call to a UCD Hunting group: G Transfer a call to the UCD master number. G Set up a DIL to the UCD master number. G Place an Intercom call to the UCD master number. To temporarily install or remove your extension from your UCD group: 1. Press ICM and dial *5. 2. Dial 4 to return your extension to your UCD group, or Dial 6 to remove your extension from your UCD group.

DS1000/2000 Product Description Section 3: Features N 63 3 Extension Locking Availability: All versions. Extension Locking allows an extension user to secure their phone when they leave the office. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at the exten- sion. When the user returns, they just unlock their extension to return it to normal operation. You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately. See the Class of Service and Toll Restriction features for more. Walking Class of Service overrides Extension Locking. Feature Quick Steps To lock your extension: 1. Press ICM and dial ##5. To unlock your extension: 1. Press ICM and dial ##5 + Enter your pin number + HOLD. Flash Availability: All versions. Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop current. Flash lets an exten- sion user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for com- patibility with the connected telco or PBX. Flash for Single Line Extensions Class of Service allows you to enable or disable hookflash for analog single line extensions and 2-OPX Modules. If enabled, a single line extension can hookflash normally and use any of the asso- ciated system features. If disabled, hookflash is prevented. This means the analog extension can not use any features that require a hookflash (such as Hold, Conference, or Transfer). This may be help- ful for lobby phones and single line Ringdown Extensions that should not have access to system features. The option is ignored for Voice Mail ports. In addition, when enabled: G A single line extension user cannot seize a trunk and hookflash without dialing. If they do, the system will disconnect the initial trunk call. G If a single line extension user hookflashes to place their current trunk call on Hold and then hangs up, the trunk call will immediately recall the extension. Feature Quick Steps 1. Press FLASH (if applicable) + Dial the code for the desired CO/PBX feature. At a single line telephone, hookflash and dial #3 to flash a trunk. When they leave the office, a user can secure their phone to prevent unauthorized use. Extension users can access certain CO and PBX features by interrupting trunk loop current.

64 N Section 3: Features DS1000/2000 Product Description Flexible Numbering Plan Availability: All versions The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-workers and trunks. The following chart shows the areas of the system num- ber plan you can change. Forced Trunk Disconnect Availability: All versions Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active trunk call. Forced Trunk Dis- connect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation. This can happen if a trunk does not properly disconnect when the outside party hangs up. Feature Quick Steps 1. Access busy trunk + Dial # to disconnect the line. For this feature: You can change the digits a user dials to: These digits are normally: Attendant Position Reach the system operator(s) 0 or 01-04 Intercom Call a co-worker over the Intercom 300-333 in DS1000, 300-427 in DS2000 Direct Trunk Access Directly access a trunk 101-106 in DS1000. 101-164 in DS2000 Central Office Calls, Placing Access a Trunk Group 90-98 !! CAUTION !! Forced Trunk Disconnect abruptly terminates the active call on the trunk. Only use this feature in an emergency and when no other trunks are available. Change the digits users dial for co-workers and other features. Disconnect a co-worker’s outside call in an emergency.

DS1000/2000 Product Description Section 3: Features N 65 3 Group Call Pickup Availability: All versions. Group Call Pickup allows an extension user to answer a call ring- ing an extension in their assigned Pickup Group.This permits co- workers in the same Pickup Group to easily answer each other’s ringing calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group. However, an extension can be a member of only one pickup group. Group Call Pickup can answer the following types of calls: G Ringing Intercom calls G Transfered calls G Direct Inward Lines G Calls on trunks assigned to the Pickup Group To simplify picking up calls, an extension can have Programmable Function Keys assigned as Group Call Pickup keys. There are three types of Group Call Pickup keys: immediate ring, no ring (lamp only) or delayed ring. Feature Quick Steps To answer a call ringing a phone in your Pickup Group: 1. Lift handset + Press flashing Group Pickup or dial *#. User Programmable Feature: # R A P Assigns Group Call Pickup key ringing mode. Group Listen Availability: All versions. Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Lis- ten. When a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as their handset. Feature Quick Steps To initiate Group Listen: 1. Place or answer call using the handset + Press SPK twice (but do not hang up). To talk handsfree after initiating Group Listen: 1. Press SPK twice + Hang up. Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing. Use Group Listen to talk to an important client or customer and have your co- workers listen in on the meeting.

66 N Section 3: Features DS1000/2000 Product Description To cancel Group Listen and return to your handset: 1. Do not hang up + Press flashing SPK. Group Ring Availability: All versions. Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group mas- ter number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset. The ringing call can be: G A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number) G A trunk call transferred to the Ring Group master number G An intercom call to the Ring Group master number The system provides up to 8 Ring Groups (1-8). The Ring Group master number can be any valid extension number not already in use. Overflow for Group Ring Calls If unanswered, DILs to a Ring Group can route to a programmed overflow destination. The over- flow destination can be an extension, another Ring Group, UCD Group or Voice Mail. You can set up separate DIL overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call diverts to Key Ring. Note that a Ring Group DIL goes into the night mode when any extension with night mode capability presses their Night key. See Night Service / Night Ring on page 80 for more. Feature Quick Steps To make an Intercom call to a Ring Group: 1. Lift handset + Press ICM + Dial Ring Group number (e.g., 350) + Wait for co-worker to answer. To Transfer your trunk call to a Ring Group: 1. Press ICM + Dial Ring Group number (e.g., 350) + Wait for answer or hang up. To answer a call that rings your Ring Group: 1. Lift handset or press flashing line/loop key. To answer a call that is ringing another group (of which you are not a member): 1. Lift handset and press ICM + Dial ** and the Ring Group number (e.g., 350). Use Group Ring to call a group of co-worker’s simultaneously.

DS1000/2000 Product Description Section 3: Features N 67 3 Handsfree and Handsfree Answerback Handsfree Availability: All versions. Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Hands- free is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone. Handsfree Answerback and Forced Intercom Ringing Availability: All versions. Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not. Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination. Feature Quick Steps Handsfree To use Handsfree instead of lifting the handset: 1. Press SPK. To change a Handsfree call into a handset call: 1. Lift handset. Handsfree Answerback 1. Operation is automatic if enabled in system programming. User Programmable Feature: # V A Enables Intercom voice announcements or Forced Intercom Ringing. Talk over the phone Handsfree, using the built- in speaker and microphone. With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.

68 N Section 3: Features DS1000/2000 Product Description Headset Compatibility Availability: All versions. A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides pri- vacy not available from Handsfree. An example of compatible headsets are GN Netcom Orator-G or Plantronics Mirage. The headset you choose should have a noise-canceling microphone. Headset Compatibility also provides the following features. (Note that while an extension is in the Headset mode, the system ignores all hookswitch depressions.) G Background Music If programmed and connected, Background Music will broadcast over the telephone speaker while the extension is in the Headset mode. G Central Office Calls, Answering An extension user in the Headset mode can press VOL L and VOL M while idle to control the volume of any call ringing their phone. G Handsfree and Handsfree Answerback An extension in the Headset mode can receive normal voice-announced Intercom calls. The extension user can respond to the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just presses SPK after hearing the voice-announcement. G Microphone Mute While on a headset call, the extension user can press MIC to mute (i.e., turn off) the headset microphone. While responding to an Intercom call using Handsfree Answerback, pressing MIC mutes the Handsfree microphone. G Off-Hook Signaling Trunk Calls An extension in the headset mode can receive either Camp-On beeps or Off-Hook Ringing for incoming trunk calls (just like non-headset extensions). Intercom Calls An extension in the headset mode can receive either Camp-On beeps or Voice Over announce- ments from a co-worker (just like non-headset extensions). Hotline Calls An extension in the headset mode can receive either Camp-On beeps or Voice Over announce- ments from their Hotline partner. G Paging Internal Paging announcements broadcast over the telephone speaker while the extension is in the Headset mode. G Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if a headset extension user presses SPK to answer a screened transfer, the call will connect to their headset when the transferring party hangs up. Handsfree Transfers always connect to the headset extension’s headset, not speakerphone. G Volume Control While on a headset call, the extension user can press VOL L and VOL M to adjust the receive volume in the headset. Have the privacy of a handset call without having to hold the handset

DS1000/2000 Product Description Section 3: Features N 69 3 Headset Key A keyset user can have a key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the #HL User Programmable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the active call to the headset. Pressing the Headset key again switches the call back to Handsfree. Off-Hook Signaling and Headsets Outside Calls (transfers and DILs) If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the phone while it is in the headset mode. An extension in the headset mode will not hear Off-Hook Ringing. Intercom Calls If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in their headset when a co-worker dials 2 to wait in line. An extension in the headset mode will not receive a Voice Over. Feature Quick Steps To install the headset: 1. Unplug the handset but leave it in the handset cradle + Plug in the headset or headset adaptor. When in the headset mode: G Press a line key to place or answer a trunk call, press ICM to get Intercom dial tone, or, if on a call, press SPK to hang up. User Programmable Feature: # H S Enables or disables the headset mode. Hold Availability: All versions. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversa- tion in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system fea- ture. Calls left on Hold too long recall the extension that placed them on Hold. If the recall is unan- swered, the call diverts to Key Ring. There are four types of Hold: Have a call wait on Hold, then pick it up to continue the conversation.

70 N Section 3: Features DS1000/2000 Product Description System (Regular) Hold With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call. An extension user can pick up a trunk on System Hold at another extension if they know the trunk number. Exclusive Hold When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold. Automatic Hold Automatic Hold allows a user to be on a trunk call, activate a feature and automatically place the call on Hold without first pressing the HOLD key. The system places a call on Hold automatically when the user presses CONF or ICM, a Call Coverage Key or a Hotline key. Intercom Hold A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. Distinctive Flash Rate on Recall System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys. This allows the keyset extension user to easily differentiate new calls that are ringing from Held calls that are recalling. Feature Quick Steps To place a trunk call on System Hold: 1. Press HOLD + Hang up. To place a trunk call on Exclusive Hold: 1. Press HOLD twice + Hang up. To pick up a trunk call on Hold: 1. Press flashing line key. To pick up a trunk on Hold at another extension: 1. Press ICM + Dial *4 followed by the trunk number (e.g., 01 for trunk 1). To place an Intercom call on Hold: 1. Press HOLD + Hang up. To pick up a call on Intercom Hold: 1. Lift handset + Press HOLD.

DS1000/2000 Product Description Section 3: Features N 71 3 Hotline Availability: All versions. Hotline gives a keyset user with a programmed Hotline key one- button calling and Transfer to another extension (the Hotline part- ner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing their Hotline key. In addition, the Hotline key shows the status of the partner’s extension: For an alternate feature that also provides one-button Intercom access and Transfer, turn to Direct Station Selection (DSS) on page 52. Feature Quick Steps To place a call to your Hotline partner: 1. Press Hotline key. To Transfer your trunk call to your Hotline partner: 1. Press Hotline key + Announce call or hang up. To answer a call from your Hotline partner: 1. Speak toward phone. User Programmable Feature: # H L Assigns Hotline partners to Hotline keys. Interactive Soft Keys Availability: All versions. Interactive Soft Keys provide intuitive feature access for display keyset users. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on a trunk call a display keyset user can press the PARK soft key to Park their call in orbit. For additional information on Interactive Soft Key operation, refer to the DS1000/2000 Soft Key Glossary (P/N 80000GLO**). Hotline Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing fast In Do Not Disturb Hotline provides partner extensions with one-button calling and Transfer. Use advanced telephone features just by pressing a soft key, without remembering feature codes.

72 N Section 3: Features DS1000/2000 Product Description Intercom Availability: All versions. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not. Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination. For more on Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree Answerback on page 67. Feature Operation To place an Intercom call: 1. Lift handset and press ICM + Dial extension number. To call the operator, dial the operator s extension number or dial 0 or 01-04 (depend- ing on how your system is set up). If your call voice-announces the destination, you can dial 1 to force the call to ring. To answer an Intercom call (if you hear two beeps and your phone has Handsfree Answerback): 1. Speak toward phone, or lift the handset for privacy. To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback): 1. Lift the handset. To answer an Intercom call (if you hear ringing): 1. Lift the handset. User Programmable Feature: # V A Enables Intercom voice announcements or Forced Intercom Ringing. Key Ring Availability: All versions. A Key Ring trunk rings an extension according to the settings in Program 1805 - Ring Assignments. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming trunk call. In addition, under certain conditions other types of trunk calls divert to Key Ring if unanswered. The following conditions also initiate Key Ring: Use Intercom to call any co- worker. So they are not forgotten, unanswered calls automatically ring co- worker’s extensions.

DS1000/2000 Product Description Section 3: Features N 73 3 G Direct Inward Line An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is termi- nated (see Direct Inward Line on page 51 for more). G Hold Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unanswered, they divert to Key Ring. G Park Calls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to Key Ring. G Transfer An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the trunk diverts to Key Ring. Overflow for Key Ring Calls If unanswered, Key Ring calls can route to a programmed overflow destination. The overflow desti- nation can be an extension, Ring Group, UCD Group or Voice Mail. You can set up separate Key Ring overflow destinations for the day mode and at night. If unanswered at the overflow destina- tion, the call again diverts to Key Ring. Note that a Key Ring trunk goes into the night mode when any extension with night mode capability presses their Night key. See Night Service / Night Ring on page 80 for more. Last Number Redial Availability: All versions. Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last out- side number dialed (up to 32 digits). The number can be any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same trunk as for the initial call. However, if that trunk is busy and is part of a trunk group, Last Number Redial will automatically select the next trunk in the group. The user can also preselect a specific trunk if desired. Enhanced Last Number Redial In enabled, Enhanced Last Number Redial allows the extension user to select from the last 5 out- side numbers dialed. When the user places a trunk call, the number dialed is stored in the Enhanced Last Number Redial buffer. This buffer saves the 5 most recent numbers (including Speed Dial calls), with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer. Old calls get pushed off the bottom of the buffer to make room for new calls at the top. If a user dials a number that is already stored in the buffer, the system inserts the number at the top of the buffer and deletes the duplicate entry. The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is powered down. Enhanced Last Number Redial is only available at display telephones. Quickly redial the last number dialed.

74 N Section 3: Features DS1000/2000 Product Description Automatic Hyphenation in the Enhanced Last Number Redial Display The system will automatically insert hyphens in the Enhanced Last Number Redial display for the types of calls listed below. All other calls are displayed without hyphens. G NNX + xxxx calls (e.g., 926-5400) G NPA + NNX + xxxx calls (e.g., 203-926-5400) G 1 + NPA + NNX + xxxx calls (e.g., 1-203-926-5400) If the call is placed on a PBX trunk, and the PBX access code is dialed, the display shows the PBX access code, a space, followed by the dialed number using the same hyphenation as shown above (e.g., 9 1-203-926-5400). If the PBX access code is not dialed, the number is displayed without hyphens. Feature Quick Steps To redial your last call: 1. Lift the handset + (Optional) Press an idle line key to preselect a trunk + Press LND. To redial your last call using Enhanced Last Number Redial: 1. At a Super Display Telephone Press LND + Soft key for the number you want to redial. At a 22- or 34-Button Display Telephone Press LND + VOL L or VOL M to the number you want to redial + DIAL. Line Keys Availability: All versions. A line key provides an extension user with one-button access to trunks. The extension user just presses a line key to place or answer a call on the trunk. There is no need to dial codes to access or intercept trunk calls. In addition, a line key provides a Busy Lamp Field (BLF) for the trunk to which it is assigned (see the table below). Line Key BLF Indications When the key is: The trunk is: Off Idle or not installed On (red) In use or on Exclusive Hold at a co- worker’s extension On (green) In use at your extension Winking on (red) On System Hold at a co-worker’s extension Winking on (green) On System Hold or Exclusive Hold at your extension Flashing slowly (red) Ringing into the system Press a line key for one- touch access to an outside line.

DS1000/2000 Product Description Section 3: Features N 75 3 Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Feature Quick Steps To place a call over a specific trunk using a line key: 1. Lift handset + Press line key + Dial outside number. To answer an incoming trunk call: 1. Lift handset + Press flashing line key. User Programmable Feature: # R A L Assigns line key ringing mode. Loop Keys Availability: All versions. Loop keys are programmable keys that simplify the way exten- sion users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys. Switched Loop Keys For incoming calls, Switched Loop keys provide an appearance for any trunk not assigned to a line key for which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for trunks that do not ring an extension’s line keys. For outgoing calls, Switched Loop keys provide convenient access to the “dial 9” trunk groups. For example, instead of pressing ICM and dialing 90 for trunk group 0, the user can just press the Switched Loop key and dial 0 instead. Fixed Loop Keys For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appear- ance for any trunk not assigned to a line key for which the extension has access and ringing. For outgoing calls, a Fixed Loop key is a loop key assigned to a specific trunk group. When the extension user presses the Fixed Loop key for an outgoing call, they get the first trunk in the group assigned to the key. Flashing slowly (green) Ringing or recalling directly to your extension Line Key BLF Indications (Continued) Loop keys simplify answering and placing calls.

76 N Section 3: Features DS1000/2000 Product Description Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Feature Operation To answer a call on a Loop Key: 1. Lift handset + Press Switched Loop Key. To place a call on a Loop Key: 1. Lift handset + Press Loop Key + Dial trunk group code (0-8) + Dial outside number. Meet-Me Conference Availability: All versions. With Meet-Me Conference, an extension user can set up a tele- phone meeting with their co-workers. Each party joins the Con- ference by dialing a Meet-Me Conference code. Meet-Me Conference lets extension users have a telephone meeting — without leaving the office. Users must join the meeting within the Meet-Me Conference interval. The system has two Meet-Me Conference codes (#11 and #12). After a Meet-Me Conference is set up and the Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since Meet-Me Conference is a type of Conference, the system’s Conference capacity determines: G The number of users that can join a Meet-Me Conference and G The number of simultaneous conferences. The following table shows the Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Set up a multiple-party telephone conversation with your co-workers.

DS1000/2000 Product Description Section 3: Features N 77 3 Feature Quick Steps To set up a Meet-Me Conference: 1. Page parties and announce the Meet-Me Conference code (#11 or #12) + Do not hang up. 2. Press ICM + Dial announced Meet-Me Conference code (#11 or #12). To join a Meet-Me Conference: 1. Listen for paged invitation to join the Conference + Press ICM. 2. Dial announced Meet-Me Conference code (#11 or #12). Message Waiting Availability: All versions An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indi- cation is a flashing MW key at the called extension. Answering the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss calls when their extension is busy or unattended. Additionally, Message Waiting lets extension users scroll through their Messages Waiting and select a co-worker to call back. An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. Feature Quick Steps To leave a Message Waiting: 1. Place Intercom call to co-worker + Press MW + Hang up. MW flashes fast at the extension you call. To answer a Message Waiting: 1. Lift handset + Press MW. To review your Messages Waiting and then select a message for a return call: 1. Do not lift the handset + Press MW. The first extension that left a message displays. Press MW repeatedly to display addi- tional Messages Waiting, if any. 2. When the extension you want to call displays, lift the handset + Press MW. Leave a Message Waiting request for a return call.

78 N Section 3: Features DS1000/2000 Product Description Microphone Mute Availability: All versions. Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time. While the extension is on- hook, Microphone Mute mutes the Handsfree microphone. While off-hook, Microphone Mute mutes the handset microphone. Once activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user can turn off the Handsfree or handset microphone while their telephone is idle, busy on a call, in DND or while a call is ringing. The microphone stays off until the user turns it back on. While an extension has their microphone muted, incoming Intercom calls announce with a single beep (rather than the normal two beeps). The calling party hears this single beep also when the called extension’s microphone is muted. Handsfree Reply Soft Key Display keyset users can press their HF REPLY (HFRP) soft key to turn off their telephone’s Handsfree microphone for incoming Intercom calls. Feature Quick Steps To activate or deactivate Microphone Mute: 1. Press MIC. Modem Cut-Through Availability: DS1000 only. The unique DS1000 Modem Cut-Through feature allows a modem connected to the system's analog modem port to achieve maximum throughput speeds on outside calls. In addition, a sin- gle line set plugged into the modem is a fully functional internal analog telephone at extension 316. This same single line set is also the system's power-failure tele- phone. It directly connects to an outside line if there is a commercial power failure. If you are using Modem Cut-Through or a power-failure telephone, do not use extension 316 for Voice Mail. Talk to a co-worker in your office without your caller hearing the conversation Maximize modem throughput speeds and obtain power failure cut-through on the same port.

DS1000/2000 Product Description Section 3: Features N 79 3 Monitor / Silent Monitor Availability: All versions. Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring is occurring. For example, Monitor could help the supervisor of a service department. The department supervisor could listen to the questions that callers ask without disturbing the service call. Feature Quick Steps 1. Call busy extension + Dial 6 + Listen to the conversation in progress. Multiple Directory Numbers See Call Coverage Keys on page 34. Music On Hold Availability: All versions. Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system pro- vides silence to these types of calls. Music on Hold is available from three sources: two internal beep tones and an external source connected to the CPU music input terminals. The external source typically connects to a customer-provided music source (such as a digital announcer, CD player or FM receiver). The system provides a single external music input source. Background Music and Music on Hold share the same external source. For example, if Music on Hold uses a customer-provided program from CD, Background Music uses this source as well. In DS2000, the external music source connects to the CPU’s 8-pin mod jack. In DS1000, the external music source connects to the AUDIO jack. For more on connecting a customer-provided music source, refer to the system’s Hardware Manual. With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination. !! CAUTION !! Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy. Monitor a co-worker’s phone conversation without them knowing you are on the phone. Callers can listen to music while waiting for their call to go through.

80 N Section 3: Features DS1000/2000 Product Description Note: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC America, Inc., hereby disclaims any liability arising out of the failure to obtain such a license. Names for Extensions and Trunks Availability: All versions. Extensions and trunks can have names instead of just circuit numbers. These names show on a keyset’s display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. Extension and trunk names can consist of upper and lower case letters, spaces and punctuation. Extension and trunk names can be up to 15 characters long. Extension names display when placing or answering Intercom calls. Trunk names display when using the following features: G Central Office Calls, Answering G Central Office Calls, Placing G Direct Inward Line G Direct Trunk Access G Directed Call Pickup G Last Number Redial G Line Keys G Loop Keys G Night Service / Night Ring G Park G Speed Dial G Transfer Night Service / Night Ring Availability: All versions. Night Service redirects trunk calls to their night mode destina- tion. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavail- able to answer calls. There are two basic types of Night Service: Assigned Night Answer and Universal Night Answer. Assigned Night Answer rings extensions directly at Night, providing specific answering points for Night Service calls. (For example, you can program trunks to ring the security station at night.) Names help identify trunks and extension. Use Night Service to reroute calls after hours.

DS1000/2000 Product Description Section 3: Features N 81 3 Universal Night Answer (UNA) allows a user to dial a code to pick up a call ringing the system at night. With UNA, an employee can go to any telephone and dial a UNA code to answer the call. The extension does not need to have a line/loop key assigned for the ringing call. Following are the four basic types of Night Service operation for a trunk. Note that only option 3 enables Universal Night Answer. G Option 1: Key Ring Day and Night The trunk is a Key Ring trunk during the day and at night. An extension’s Night Key (if pro- grammed) controls the day/night mode of the trunk. The trunk will not enable Universal Night Answer pickup. G Option 2: Key Ring During the Day, DIL at Night The trunk is a Key Ring trunk during the day and a DIL at night. An extension’s Night Key (if programmed) controls the day/night mode of the trunk. The trunk will not enable Universal Night Answer pickup. G Option 3: DIL During the Day, Key Ring at Night The trunk is a DIL during the day and a Key Ring trunk at night. The DIL destination’s DND key controls the night mode of the trunk. If the DIL destination is extension 300 (normally the attendant), pressing the DND key also enables Universal Night Answer pickup. G Option 4: DIL Day and Night The trunk is a DIL during the day and at night. The DIL destination’s DND key controls the night mode of the trunk. During the day, the trunk rings the assigned DIL day mode destination extension. At night (after the user presses DND), the trunk rings the programmed DIL night mode destination. Pressing the DND key will not enable Universal Night Answer pickup. By default, key 11 on attendant keyset is a Night key. This allows the attendant to activate the Night Mode system-wide. Feature Operation To activate or deactivate Night Service: 1. Do not lift the handset + Press the Night key. To answer a call that rings a line or loop key at night: 1. Lift handset + Press flashing line or loop key. To answer a call ringing the system at night (UNA Pickup): 1. Press ICM + Dial ** followed by the UNA code (01-04). Off-Hook Signaling Availability: All versions. When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. After the user hears the off-hook signal, they can use other system features (such as Hold or Park) to process their active call and then answer the waiting call. Off-Hook Signaling for Trunk Calls While a keyset user is on a call, Off-Hook Signaling for trunk calls can be: Off-Hook Signaling helps important callers get through.

82 N Section 3: Features DS1000/2000 Product Description G While on a handset call, a flashing green Ring/Message lamp, line/loop key, and muted Off-Hook Ringing. (While Off-Hook Ringing is occurring, use VOL L and VOL M to adjust the volume of ringing.) This is the default setting. OR G While on a handset or Handsfree call, a flashing green line/loop key and Camp-On tones. Single line telephone users cannot receive Off-Hook Ringing. Off-Hook Signaling for Intercom Calls While an extension user is on a handset call, they can receive Camp-On tones in the telephone handset from a co-worker that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp- On on page 38 for more on how to set this up. Off-Hook Ringing for Intercom calls is not available. User Programmable Feature: # O H S Sets up the Off-Hook Signaling options for an extension. Off-Premise Extensions / On-Premise SLT Extensions Availability: All versions. The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This includes telco OPX circuits, on-premise single line telephones (SLTs), fax machines, modems and Voice Mail ports. In DS2000, off-premise SLTs can connect to 2-OPX Modules. On-premise SLTs can connect to 2-OPX Modules or ASTU PCBs. In DS1000, off-premise SLTs can connect to 2-OPX Modules. On-premise SLTs connect to dedicated analog ports in the main equipment cabinet. DS2000 ASTU PCBs are available in two models, providing 4 and 8 ports, respectively. Each ASTU port provides power and ring voltage for the connected SLT. ASTU PCBs use system DTMF receivers. The CPU provides 10 DTMF receivers that are shared by all devices connected to ASTU ports. Both DS1000 and DS2000 support FSK Message Waiting lamps. The current version of DS2000 ASTU PCBs also provide support for high voltage Message Waiting lamps – while DS1000 does not. Each 2-OPX Module provides two OPX ports. The first (primary) 2-OPX extension number is the same as the port’s extension number. The second (secondary) 2-OPX extension number is set up in programming. In addition, the 2-OPX Module has its own DTMF receivers (one for each port), inter- nal ring generator, and power supply to provide the connected SLT with power and ring voltage. The 2-OPX Module does not provide the signaling required to light SLT Message Waiting lamps. Ringing For Incoming Calls On- and Off-Premise single line extensions can ring directly for the following types of calls: G Direct Inward Line (page 51) G Intercom (page 72) G Group Ring (page 66) G Ringdown Extension (page 94) G Transfer (page 114) Connect analog devices such as single line telephones, fax machines and voice mail systems to the system.

DS1000/2000 Product Description Section 3: Features N 83 3 Feature Quick Steps Refer to the Single Line Telephone Quick Reference Guide (P/N 80000SLT**). One-Touch Keys Available for Personal Speed Dial. Refer to Speed Dial on page 99. Paging Availability: All versions. Paging lets extension users broadcast announcements to other key- set users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging. Internal Paging Internal Paging allows extension users to broadcast announcements into 7 internal Paging Zones and All Call (all zone). When a user makes a zone page, the announcement broadcasts to all extensions assigned to the specified zone. If the user makes an All Call announcement, the announcement simul- taneously broadcasts to extensions in all zones. All Call Paging automatically overrides any zone pages already in progress. A system timer can optionally limit the duration of Paging announcements. To simplify Paging access, a keyset can have Programmable Function Keys assigned as Page keys. External Paging When a user pages into Internal All Call Page or Internal page Zone 1, the system simultaneously broadcasts the announcement into the External Paging Zone. In DS2000, access to the external zone is via pins on the CPU’s 8-pin mod jack. In DS1000, access to the external zone is via the AUDIO jack in the main equipment cabinet. Refer to the system Hardware Manual for additional installation details. Paging Key Busy Lamp Indications When the key is: The zone is: Off Idle On (red) A co-worker is Paging into the assigned zone On (green) The extension user is Paging into the assigned zone. Use Paging to broadcast announcements or quickly locate co-workers.

84 N Section 3: Features DS1000/2000 Product Description Page Relay Support Paging can activate system relays. In DS1000, Paging can activate the relay contacts in the DOOR1 and DOOR2 jacks. In DS2000, Paging can activate a single relay located on the CPRU. Trunk Ringing Over External Page Trunk ringing can optionally broadcast over External Paging speakers. For each trunk, the Paging speakers can broadcast ringing for all calls ringing the trunk, for calls ringing only at night, or for delay ring calls. While a trunk rings External Paging, any extension user can dial a code (ICM + *0) to pick up the call. If Door Box chimes, ringing, and Background Music are all programmed to out- put over External Paging, the system uses the following broadcast priority: G Paging G Door Box chimes (DS1000 only) G Ringing G Background Music Note that External Paging can broadcast either extension ringing or trunk ringing, not both. In addition, External Paging requires additional customer-provided equipment. Intercom Ring Over External Page An extension’s ringing can optionally broadcast over External Paging. If enabled, any type of call that rings the extension will broadcast over the Paging speakers. While an Intercom call rings External Paging, any extension user can dial a code (ICM + *0) to pick up the call. Door Chime Over External Page In DS1000, Door Box chimes can optionally broadcast over External Paging. While Door Box chimes broadcast over External Paging, any extension user can dial a code (ICM + *0) to answer the Door Box. After answering, a keyset user can press a soft key or FLASH to control the Door Box relay. Background Music Over External Page Background Music (BGM) can optionally play over the External Paging speakers while Paging is idle. BGM will automatically turn off while Paging, ringing or Door Box chimes (DS1000 only) broadcast from the external zone, and restart when the external zone again becomes idle. Feature Quick Steps To make an Internal Paging announcement: 1. Lift handset + Press ICM. 2. Dial *1 and page zone number (1-7 or 0 for All Call) + Make announcement and hang up. OR 1. Lift handset + Press Paging key + Make announcement and hang up. To answer the call that is ringing over the Paging speakers: 1. Lift handset + Dial *0. While talking to a Door Box caller (DS1000 only), you can press the FLASH key or the OPEN and RLS soft keys to control the Door Box relays. User Programmable Feature: # V P Enables or disables an extension’s ability to receive Paging announcements.

DS1000/2000 Product Description Section 3: Features N 85 3 Park Availability: All versions. Park places a trunk call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the same extension, and are retrieved in LIFO (last-in, first-out) order. A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall duration for System Park Orbits 60-67 is programmable. The recall for System Park Orbits 68 and 69 is permanently fixed at 5 minutes. If the recall remains unanswered, the call diverts to Key Ring. (See Key Ring on page 72 for more.) A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring. (See Key Ring on page 72 for more.) When an extension has System Park keys, the keys provide a Busy Lamp Field (BLF) for the orbit assigned to the key. Distinctive Flash Rate on Park Recall Park recall features a distinctive flash rate for line keys. This allows the keyset extension user to easily differentiate new calls that are ringing from parked calls that are recalling. Enhanced Personal Park Orbit Recall Display The Personal Park Orbit recall display shows: G On all extensions that are ringing with the recall: - The type of recall (i.e., Personal Park). G On the extension at which the call is parked (while it is ringing): - The extension which initially parked the call. G On all other extensions as they are ringing with the recall: - The extension at which the call was initially parked. Park Key Busy Lamp Indications When the key is: The Park orbit is: Off Idle On (red) A co-worker has parked a call in the orbit assigned to the key. Single wink on (green) The extension user has parked a call in the orbit assigned to the key. Park a call in orbit so a co- worker can pick it up. With Park, it is not necessary to locate a person to handle their calls.

86 N Section 3: Features DS1000/2000 Product Description Enhanced System Park Orbit Recall Display The System Park Orbit recall display shows: G The orbit from which the call is recalling (e.g., 60). G The extension that initially parked the call (e.g., 301). Feature Quick Steps To Park a call in system orbit: 1. While on a trunk call, press ICM + Dial * + System Park Orbit (60-69) + Hang up. OR 1. While on a trunk call, press Park key + Hang up. To retrieve a call from system Park orbit: 1. Lift handset + Press ICM + Dial * + System Park Orbit (60-69). OR 1. Lift handset + Press Park key. To Park a call at an extension (using Personal Park): 1. While on a trunk call, press ICM + Dial * * + Number of extension at which you want to park the call (300-331) + Hang up. To retrieve a call parked at an extension: 1. Lift handset + Press ICM + Dial * * + Number of extension at which the call is parked. PBX/Centrex Compatibility Availability: All versions. PBX/Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DS1000/2000 is installed behind a PBX, DS1000/2000 users must dial these codes before the digits for their outside call. For example, if the PBX access code is 98, and the DS1000/2000 user wants to reach 203-926-5400, they must dial 98-1-203-926-5400. Normally, DS1000/2000 Toll Restric- tion and Forced Account Codes are applied to the digits dialed after the PBX Access Code. This is because any call dialed without the PBX access code is an internal PBX call, and usually won’t require the restrictions imposed by Forced Account Codes and Toll Restriction. To keep track of valid PBX Access Codes, the DS1000/2000 allows you to enter up to 10 PBX access codes in the PBX Access Codes Table. Each code is either 1 or 2 digits long, using the digits 0-9. You can use the * character as a wild card, which can be entered in any position in the PBX Access Codes Table. A wild card allows the user to dial any digit in that position. For example, the entry 7* represents entries 70, 71, 72, etc. In addition to entering codes in the PBX Access Codes Table, you must also indicate in program- ming which DS1000/2000 trunks are PBX lines (i.e., connected to the PBX - not the Central Office). You can install the system behind a PBX or Centrex.

DS1000/2000 Product Description Section 3: Features N 87 3 Prime Line Preference Availability: All versions. Prime Line Preference allows a keyset user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the ICM key first. This simplifies handling calls. In programming, you designate a line key, loop key, the ICM key, a trunk, or a trunk group as a Prime Line Key. With a line key, loop key, trunk, or trunk group, the asso- ciated trunk (or trunks) becomes your Prime Line. With the ICM key, you get Intercom dial tone when you lift the handset. Any number of extensions can have the same Prime Line assignment. There are two types of Prime Line Preference: Idle Prime Line and Intercom Prime Line. Idle Prime Line Idle Prime Line lets a user place or answer a Prime Line call by just lifting the handset. An exten- sion’s Idle Prime Line can be any trunk or trunk group, regardless of whether the extension has a line or loop key for the trunk or group. (If Prime Line is for a trunk or group, the extension user cannot use the #PLA User Programmable Feature to customize the setting.) Idle Prime Line to any trunk or trunk group is available at single line telephones. Intercom Prime Line With Intercom Prime Line, an idle extension user hears Intercom dial tone whenever they lift the hand- set or press SPK. Intercom Prime Line may help the extension user that most often uses Intercom functions or calls co-workers. If an extension’s Busy Lamp Field is disabled (which is the default), the Programmable Function Keys do not go into the DSS mode when the user lifts the handset. Prime Line vs. Ringing Line Preference Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Preference will answer a ringing trunk, not get dial tone on their Prime Line. In addition, a Ringing Prime Line will have priority over any other ringing trunk. The seize priority is as follows: G Ringing Prime Line G Ringing non-Prime Line G Prime Line Feature Quick Steps To place or answer a call on your Prime Line: To bypass your Prime Line, press another key (e.g., a line or loop key) before lifting the handset. 1. Lift the handset. User Programmable Feature: # P L A Assigns a line, loop, or ICM key as the Prime Line key. Place or answer an outside call on your Prime Line just by lifting the handset.

88 N Section 3: Features DS1000/2000 Product Description Privacy Availability: All versions. An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension. Privacy Release Groups Availability: All versions. You can program extensions into Privacy Release Groups to sim- plify sharing trunk calls. Co-workers in the same Privacy Release Group can easily join another group member’s trunk call just by pressing the busy line key. The co-worker immediately joins in unannounced and uninvited. Privacy Release Groups are a quick alternative to Conference where control over the Conference is not required. In a Customer Service group, for example, a supervisor could just press a busy line key to monitor any agent’s call. If desired, an extension user can prevent other members of their Privacy Release Group from inter- rupting their active call. This ensures that group members will not interrupt confidential calls. Any number of extensions can be in the same Privacy Release Group. However, an extension can only be in a single group. Members of the Privacy Release Group must have line keys and access to the trunks they want to share. Privacy Release Groups utilizes a Conference circuit. The following table shows the Conference circuit capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Operation To join a trunk call with a member of your Privacy Release Group: 1. Press line key. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Use Privacy to prevent interruptions at high priority extensions. Quickly join in a co- worker’s outside call.

DS1000/2000 Product Description Section 3: Features N 89 3 To prevent a member of your Privacy Release Group from joining your call: 1. Place or answer trunk call on line key + Press line key Press line key again to allow users to join your call. Private Line Availability: All versions. A Private Line is a trunk reserved for a keyset for placing and answering calls. A user with a Private Line knows when impor- tant calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system. There are three types of Private Lines: G Incoming Only The keyset has a Private Line only for incoming calls. The user cannot place a call on the Pri- vate Line. A customer service representative may want an incoming only Private Line to be sure customers can always get through. G Outgoing Only The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls. A service dispatcher may want an outgoing only Private Line so they can always get in touch with field technicians. G Both Ways The keyset has a Private Line for both incoming and outgoing calls. An executive may want a both ways Private Line that is available only to them for placing and answering calls. You can optionally set up shared Private Lines between co-workers that work closely together. Feature Quick Steps To answer an incoming call on your Private Line: 1. Lift handset. To place a call over your Private Line: 1. Lift handset + Press line key + Dial outside number. Programmable Function Keys Availability: All versions. Each keyset has Programmable Function Keys. These Program- mable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of any key- set’s Programmable Function Keys from the User Programmable Features. You can have a line reserved exclusively for your own use. Programmable Function Keys simplify feature operation.

90 N Section 3: Features DS1000/2000 Product Description The 22-Button Standard and Display Tele- phones feature 12 Programmable Function Keys. The 34-Button Display Telephone features 24 Programmable Function Keys. The 34-Button Super Display Telephone also features 24 Programmable Function Keys. The following chart lists the available Programmable Function Key assignments. • Account Code • Intercom Directory Dialing • Park Orbit • Call Coverage • Line Key • Reverse Voice Over • Call Forwarding • Loop Key, Fixed • Save • Call Timer • Loop Key, Switched • Speed Dial, Personal • Group Pickup • Message Center • Speed Dial, System • Headset key • Night Key • Split Key • Hotline • Page Zones • Voice Mail Record Key