NEC DS1000 Feature Handbook

tute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to pro- vide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or repro- duced without prior written consent of NEC America. ©2001 by NEC America, Inc. All Rights Reserved. Printed in U.S.A. Your Multibutton Display Telephone 1 2 3 4 5 6 7 8 9 0 ABC DEF MW ICM FLASH DND DIAL MIC LND SPK CONF HOLD GHI JKL MNO MNO PQRS TUV OPER VOL WXYZ CLEAR CHECK 80000 -62A LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12 BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 BIN 9 BIN 10 For Attendants: Key 11=Night Key Key 12=Operator Call Key In DS1000: Keys 7-12 are undefined. G Your key assignments may be different than shown. Ask your communications manager. G See the inside back cover of this guide for an illustration of the Super Display telephone.

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1 Alphanumeric Display Contrast Control . . . . . . . . . . . .1 Attendant Position..........................................................2 Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3 Background Music...........................................................4 Barge In ..........................................................................5 Call Coverage Keys..........................................................6 User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6 Call Forwarding ...............................................................7 Call Timer.........................................................................9 Call Waiting / Camp-On..................................................10 Callback ........................................................................11 Caller ID.........................................................................12 Single and Multiple Message Format . . . . . . . . . . . . .12 Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12 Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12 Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12 Central Office Calls, Answering.....................................14 User Programmable Feature . . . . . . . . . . . . . . . . . . . .14 Central Office Calls, Placing ..........................................15 Conference ...................................................................20 Dial Number Preview .....................................................21 Correcting the Displayed Digits . . . . . . . . . . . . . . . . .21 Dial Number Preview Editing Example . . . . . . . . . . .22 Direct Station Selection (DSS) .......................................23 User Programmable Feature . . . . . . . . . . . . . . . . . . . .23 Direct Station Selection Console...................................24 Default DSS Console Key Assignments . . . . . . . . . . .27 Table of Contents i About Your Handsfree Options • Handsfree lets you place and answer calls by pressing instead of using the handset. • With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree. • Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.

Directed Call Pickup ......................................................29 Directory Dialing............................................................30 Do Not Disturb..............................................................32 Door Box.......................................................................33 Extension Hunting.........................................................35 Flash..............................................................................36 Forced Trunk Disconnect ..............................................37 Group Call Pickup .........................................................38 User Programmable Feature . . . . . . . . . . . . . . . . . . . .38 Group Listen.................................................................39 Group Ring ...................................................................40 Handsfree .....................................................................41 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .41 User Programmable Feature . . . . . . . . . . . . . . . . . . . .42 Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .43 Headset Compatibility...................................................44 User Programmable Feature . . . . . . . . . . . . . . . . . . . .44 Hold..............................................................................45 Hotline ..........................................................................47 User Programmable Feature . . . . . . . . . . . . . . . . . . . .47 Interactive Soft Keys.....................................................48 Intercom .......................................................................49 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .49 User Programmable Feature . . . . . . . . . . . . . . . . . . . .50 Last Number Redial.......................................................51 Meet-Me Conference ....................................................52 Message Waiting ...........................................................54 Microphone Mute..........................................................56 Monitor / Silent Monitor ................................................57 Night Service / Night Ring .............................................58 Off-Hook Signaling .......................................................59 User Programmable Feature . . . . . . . . . . . . . . . . . . . .59 Paging ...........................................................................60 Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 User Programmable Feature . . . . . . . . . . . . . . . . . . . .61 Table of Contents ii

Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Prime Line Preference ...................................................65 Prime Line and Ringing Line Preference . . . . . . . . . .65 User Programmable Feature . . . . . . . . . . . . . . . . . . . .65 Privacy and Privacy Release Groups .............................66 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .66 Programmable Function Keys........................................67 Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 User Programmable Feature . . . . . . . . . . . . . . . . . . . .71 Removing Lines and Extensions....................................72 Reverse Voice Over.......................................................73 Ringing Line Preference ................................................75 Prime Line and Ringing Line Preference . . . . . . . . . .75 User Programmable Feature . . . . . . . . . . . . . . . . . . . .76 Save Number Dialed......................................................77 Selectable Display Messaging .......................................78 Entering Additional Characters . . . . . . . . . . . . . . . . .80 Speed Dial.....................................................................81 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .84 Entering Speed Dial Names . . . . . . . . . . . . . . . . . . . .87 User Programmable Feature . . . . . . . . . . . . . . . . . . . .87 Split...............................................................................88 Tandem Trunking...........................................................90 User Programmable Feature . . . . . . . . . . . . . . . . . . . .91 Time and Date...............................................................91 Transfer.........................................................................92 Trunk (Line) Queuing and Callback ...............................94 Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . .94 Voice Mail......................................................................96 Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .98 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .98 Forwarding Calls to your Mailbox . . . . . . . . . . . . . . .99 Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .100 Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .101 Personal Answering Machine Emulation . . . . . . . . .101 Table of Contents iii

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .103 Voice Over ..................................................................104 Volume Controls..........................................................105 The User Programmable Features ...............................106 iv

34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft Key definitions. If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status mes- sages, just like the 22-Button and 34-Button Display models. Lines 2-8 display the comprehensive Interactive Soft Key definitions. Interactive Soft Keys Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press PARK to park your call in an orbit. Basic Soft Key instruction is included in this guide. Refer to the Soft Key Glossary (P/N 80000GLO**) for more on your Interactive Soft Keys. Alphanumeric Display Contrast Control When your telephone is idle (except on 34-Button Super Display), you can control the contrast of your telephone display. To adjust your display contrast: 1. Press or . If the contrast adjustment doesn’t work, your phone may be in the Music on Hold mode. Press HOLD and try again. Alphanumeric Display 1 Display messages help you process calls, identify callers and customize features.

an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the indi- vidual feature for the specifics. G Barge In You can break into a co-worker’s established call. G Direct Trunk Access You can dial a code to access an individual outside line. G Forced Trunk Disconnect In an emergency, you can release (disconnect) another user’s active outside call. G Night Service / Night Ring If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode. G Removing Trunks and Extensions from Service Remove problem outside lines from service — then return them to service once the problem is corrected. G Trunk (Line) Queuing You can wait in line for a busy trunk to become free. To call an attendant extension: 1. Press . 2. Dial . If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300). Attendant Position 2 The attendant is the system’s call processing focal point.

Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through. To answer a call on your Operator Call Key: Your Operator Call Key winks on (red) when a call is waiting. 1. Press your Operator Call Key. Normally, this places your active outside call on Hold and answers the waiting call. Attendant Position 3

music to the speaker in your tele- phone while it is idle. BGM requires that your company have a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement. To turn Background Music on and off: 1. Do not lift the handset or press . 2. Press . Please take note of the following: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broad- casts or music other than material not in the public domain are transmitted through the Background Music feature of telecommu- nications systems. The manufacturer hereby disclaims any liabili- ty arising out of the failure to obtain such a license. Background Music 4 Have your telephone broadcast music through the speaker for a more pleasing work environment.

into another extension user’s established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call. !! CAUTION !! Unauthorized intrusion on calls using this feature may be inter- preted as an invasion of privacy. To Barge In on a call: 1. Call busy extension. OR Place call on busy trunk. 2. Dial or press . You hear two beeps. 3. Join the conversation in progress. BARG Barge In 5 In an emergency, use Barge In to get through to a co-worker right away.

for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing. Call Coverage Key Flash Rates When the key is: The covered extension is: Off Idle or not installed On Busy Flashing Slowly Ringing Flashing Fast In Do Not Disturb To answer a call ringing or flashing a Call Coverage Key: 1. Press flashing Call Coverage Key. To use your Call Coverage Key to place a call to your idle co-worker: 1. Press Call Coverage Key. User Programmable Feature Universal Slot: # R A C Fixed Slot: # R C Assign the ringing mode for your Call Coverage keys. See User Programmable Features at the end of this guide for more. Call Coverage Keys 6 Cover a co-worker’s calls from your own telephone.

your calls to another extension or Voice Mail. There are three types of Call Forwarding: G Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer. G Call Forwarding When Busy or Not Answered Calls ringing your phone forward when you don’t answer or while you are busy on another call. G Call Forwarding Immediate All calls to your phone forward immediately. To set up or cancel Call Forwarding: 1. Press and dial . OR Press + . 2. Dial the Call Forwarding type: 0 = Cancel Forwarding 2 = Busy/No Answer 4 = Immediate 6 = No Answer 7 = Personal Answering Machine Emulation See the Voice Mail feature for more on this option. CFWD PGM 7 Set up a multiple-party telephone meeting without leaving the office. Call Forwarding Make sure your calls are covered while you are away from your desk.

OR Dial 0 or 01-04 for your operator. OR Press to forward to Voice Mail. 4. Press to hang up. If you use option 4 to forward your calls immedi- ately to a co-worker, only the user at the forwarding destination can call you on the Intercom. 8 Call Forwarding

key, your display can keep track of your time on an outside call. There are two types of Call Timer keys: G Manual Call Timer Your Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while pressing the key a second time resets and turns off the timer. The timer does not start automatically. G Automatic Call Timer Your Automatic Call Timer key will automatically start the Call Timer for each new outside call. The Automatic Call Timer key can also work like a Manual Call Timer key: push to turn on, then push a second time to reset and turn off. (There is no need to have a Manual Call Timer key as long as you have an Automatic Call Timer key.) To time your outside call if you have an Automatic Call Timer key: 1. Place or answer outside call. 2. After a few seconds, the Call Timer starts automatically. To time any call if you have a Manual Call Timer key: 1. Place or answer Intercom or outside call. 2. Press Manual Call Timer key. OR Press . Pressing the key a second time turns the timer off. Pressing the key a third time turns the timer back on. MTMR 9 Set up a multiple-party telephone meeting without leaving the office. Call Timer Keep track of your time on the phone.

can call you while you’re busy and wait in line (Camp-On) for you to become free. You’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free. Note: If you have more than one caller waiting, they queue (i.e., wait in line for you) on a first-in/first-out basis. You hear Camp-On beeps only for the first waiting call. To Camp-On to a busy extension: 1. Call a busy co-worker. 2. Dial or press . 3. Do not hang up. If you hang up, the system converts your Camp-On to a Callback. 4. When your co-worker becomes free, you hear ringback. 5. Speak to your co-worker when they answer their wait- ing call. CAMP 10 Set up a multiple-party telephone meeting without leaving the office. Call Waiting / Camp-On Know when you have calls waiting, or wait in line for a busy co-worker.

you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle. Here’s how Callback works: G You call a busy co-worker and leave a Callback. G When your co-worker becomes free, your phone automatically starts ringing. G Once you lift the handset to answer the ring, your co-worker then rings. G As soon as your co-worker answers, you’ll have an Intercom call between you and your co-worker. To leave a Callback at a busy co-worker: 1. Call your busy co-worker. 2. Dial or press . 3. Hang up. If you dial 2 and stay on the line, you will Camp-On to your busy co-worker. 4. When your busy co-worker becomes free, your phone will automatically ring. 5. Lift the handset to answer. 6. Speak to your co-worker when the calls goes through. CLBK 11 Callback You don’t have to repeatedly call a busy co-worker back, hoping to find them idle.

display to show the incoming caller’s telephone number and optional name. Caller ID supports your telephone company’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. Single and Multiple Message Format There are two types of Caller ID message formats available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). If your telephone company supports Single Message Data Format, you’ll see only your caller’s number. With Multiple Data Message Format, you’ll see both your caller’s number and name. Caller ID and NVM-Series Voice Mail Caller ID works with your NVM-2000 and VANGARD Mail Voice Mail system to provide productivity enhancements like Make Call with Caller ID. With Make Call, you can return a call to someone who left you a message without knowing your caller’s phone number. Your Communications Manager can tell you if you have this capability. Second Call Caller ID While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID. Check with your Communications manager to see if you have this feature. Third Party Caller ID Check Third Party Caller ID Check allows you to see the Caller ID infor- mation for a co-worker’s call. Check with your Communications Manager for more about Third Party Caller ID Check. Caller ID 12 Your display can show your outside caller’s phone number and optional name.

its normal display: You can only do this while you’re on a call, not while your phone is ringing. 1. Press . To turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press . The display the Caller ID information for a co-worker’s (i.e., a third party) call: 1. Press + . 2. Press the key for the call you want to check. You can press a line key, loop key, Hotline key or Call Coverage key. — Press a line key while the call is ringing or con- nected to the third party. — Press a loop key while the call is ringing the third party. — Press a Hotline key while the call is connected to the third party. — Press a Call Coverage key while the call is ring- ing the third party. 3. Hang up when you are done. Caller ID 13

sion directly, without having to be transferred by your company’s operator or receptionist. To answer an outside call: Outside calls normally flash red on your line/loop keys. If a line/loop key is flashing green, the call is a Direct Inward Line (DIL) to your phone. The call may also ring your phone. You may have a Private Line that rings only your phone. Check with your Communications Manager. 1. Lift handset. If you have Ringing Line Preference, lifting the handset answers the call. If you have Automatic Handsfree, you can press a line/loop key without first lifting the handset. 2. Press the flashing line/loop key. User Programmable Feature Universal Slot: # R A L Fixed Slot: # R L Change the ringing mode of your line keys. See User Programmable Features at the end of this guide for more. 14 Set up a multiple-party telephone meeting without leaving the office. Central Office Calls, Answering Normally, outside calls ring your extension directly.

you can place outside calls. Choose the one which works best for you. Check with your Communications Manager to find out what options are available on your phone. Following is a list of your options for placing outside calls: G Pressing a Line Key Normally, you have line keys on your phone for outside calls. If you do, you can just press the key to place a call. G Pressing a Loop Key If you have a Loop Key, pressing the key will give you the first available outside line from a preset group of lines. G Using Line Dial-Up Line Dial-Up allows you to select a line for an outside call by dialing the Line Dial-Up code (#9) and a line number (e.g., 01). G Using Direct Trunk Access With Direct Trunk Access, you can get a line for an outside call by dialing the line’s extension number. For example, line 1 is normally line extension number 401. G Dialing a Trunk Group Access Code You can place a call on the first available line in a line group by dialing the group’s number (e.g., 90). G Line Group Routing Line Group Routing lets you select a line for an outgoing call just by dialing 9. 15 Set up a multiple-party telephone meeting without leaving the office. Central Office Calls, Placing Your system offers many convenient ways to place outside calls.

1. Press the key. The key will light green and you’ll hear dial tone from your outside line. You may have a Private Line that is only on your phone. Check with your Communications Manager. 2. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. 16 Central Office Calls, Placing

Direct Line Access): G Standard Operation 1. Press . 2. For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). OR For Direct Trunk Access: Dial + line number (e.g., 01 for line 1). 3. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. G Using Your Soft Keys 1. For Line Dial-Up: + + line number (e.g., 01 for line 1). 2. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. LINE EXT 17 Central Office Calls, Placing

Access Code or Line Group Routing): G Standard Operation 1. Press . 2. Dial a Line Group Access Code (90-98). Dial 90 for group 0, 91 for group 1, etc. If you hear dial tone as soon as you dial 9, your system has Line Group Routing. (A line group has been automatically selected for you.) 3. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. 18 Central Office Calls, Placing

Selecting a line group (instead of dialing a Line Group Access Code): 1. + + group number (e.g., 0 for group 0). Dial 0 for group 0, 1 for group 1, etc. 2. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. Using Line Group Routing: 1. + . Toll Restriction may prevent you from dialing cer- tain outside numbers. 2. Dial the outside number you want to call. Toll Restriction may prevent you from dialing cer- tain outside numbers. If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remain- ing digits as DTMF. RTE EXT GRP EXT 19 Central Office Calls, Placing

inside and outside callers to your conversation. In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and Tandem Trunking (Unsupervised Conference). To set up a Conference: 1. Establish Intercom or outside call. 2. Press . OR . 3. Dial extension you want to add. OR Place or answer outside call. OR Retrieve call from Park Orbit. 4. Press to set up the Conference. If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit. Try again later. CONF 20 Set up a multiple-party telephone meeting without leaving the office. Conference

can dial and review a number before the system dials it out. To dial using Dial Number Preview: 1. Do not lift the handset, press or press . 2. Dial . 3. Dial the number you want to call. If you make a dialing mistake, refer to Correcting the Displayed Digits below. 4. Press a line key to have the system dial your call. Correcting the Displayed Digits If you make a mistake entering digits while using Dial Number Preview, you can correct your entry before the systems dials the call. To correct the displayed digits before dialing them out: 1. Use or until the cursor replaces the digit you want to change. 2. Dial the digit that you want to have replace the cursor. 3. Press or to place the cursor over any other digits you want to edit. OR Press until the entire number displays to the left of the cursor. The system will only dial the digits to the left of the cursor. Dial Number Preview Avoid dialing errors by previewing your call before you dial it.

displayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: 1. Dial + 2049265410. You see: 2049265410- 2. Press until you see: 20-9265410 3. Dial . You see: 203-265410 4. Press until you see: 20392654-0 5. Dial . You see: 203926540- 6. Press until the entire number displays to the left of the cursor. 2039265400- 7. Press a line key to dial the number. 22 Dial Number Preview

your phone, all your Programmable Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-work- ers. (If this “key toggling” operation is not desirable, consider using the Hotline or Call Coverage Keys features instead.) DSS keys also show the status of the assigned extension. DSS Key Flash Rates When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb To place a call to a co-worker using a DSS key: 1. Press . 2. Press DSS key for the co-worker you want to call. To Transfer an outside call to a co-worker using a DSS key: 1. Place or answer outside call, then press . Your DSS keys show the status of the extensions to which they are assigned. 2. Press DSS key for co-worker. 3. Hang up to have the Transfer go through unscreened. To screen, first wait for the called party to answer. User Programmable Feature Universal Slot: # B L F Fixed Slot: Not available. Change your DSS key assignments. The assignments you make take effect only if you have the DSS feature enabled. See User Programmable Features at the end of this guide for more. 23 Direct Station Selection (DSS) Quickly place and Transfer calls to co-workers.

vides additional one-button access to co-workers, outside lines and system features. If you do a lot of call processing, your console will be a welcome convenience. There are two types of DSS Consoles: the 24-Button and the 110-Button. Each console has the same capability, limited by the number of available keys. Note: You can only have a DSS Console if you have a 34-Button Display or 34-Button Super Display telephone. The following chart shows the available DSS Console key func- tions and the Busy Lamp Field (BLF) flash rates for each key. The chart also provides a brief guide on how to use the key. Check with your Communications Manager to see which keys are assigned to your console. By default, 110-Button DSS Console keys 1-80 are Hotline keys to extensions 300-379. Keys 97-110 are reserved for special func- tions (like Page zones and Park orbits). With the 24-Button DSS Console, keys 1-24 are Hotline keys to extensions 300-323. See page 27 for more on the DSS Console default assignments. 24 Direct Station Selection Console Use your DSS Console for one-touch access to co-workers, outside lines and system features.

Call Coverage BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy Fast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ring- ing call. Conversation Record BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off On: Recording Being Set Up Fast Flash: Recording On Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox. Group Pickup BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group Slow Flash: Call ringing group Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup Group. Hotline BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle On: Partner is ringing or busy Fast Flash: Partner in DND Operation: . . . . . . . . . . . . . . .Press to call Hotline partner. Intercom Directory Dialing BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive On: Active Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory Dialing. Line Keys BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed On: Line busy Slow Flash: Line ringing Operation: . . . . . . . . . . . . . . .Press to place or answer call on out- side line. Message Center BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center Fast Flash: Messages are waiting in Message Center Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center. OR Press SPK + key to call Message Center. 25 Direct Station Selection Console

Night Key BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode On: System in Night Mode Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the system. Page Zones BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle On: Page Zone busy Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone. Park Orbits BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle On: Has a call parked by a co-worker Wink On: Has a call you parked Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit. Reverse Voice Over BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy or ringing Fast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker. Save BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .While on a call, press key to Save number you just dialed. OR While idle, press key to redial previously saved number. Personal or System Speed Dial BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .Press to dial stored number. Split BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the Split feature in this handbook for more. 26 Direct Station Selection Console

The illustrations below show your DSS Console’s default (factory- installed) key assignments. Check with your Communications Manager to see if your console assignments differ from the defaults. 110-Button DSS Console Default Assignments Direct Station Selection Console 80000 - 66 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 PAGE 1 PAGE 2 PAGE 3 PAGE ALL PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT These keys are undefined 340 341 342 343 344 345 346 347 348 349 27 Note: DS1000 has Hotline keys only for extensions 300-325.

28 Direct Station Selection Console 80000 - 25 300 312 301 313 302 314 303 315 304 316 305 317 306 318 307 319 308 320 309 321 310 322 311 323

to pick up (intercept) a call ring- ing a co-worker’s extension. You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone: G An outside line ringing a line key G A co-worker’s Direct Inward Line G Transferred outside call G Ringing Intercom call G A recall (such as a Hold or Transfer recall) To use Directed Call Pickup to intercept a call to a co- worker’s extension: 1. Press . 2. Dial . 3. Dial your co-worker’s extension number. To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300). Do not dial 0 or 01-04. 29 Directed Call Pickup Answer a co-worker’s calls from your phone.

select a co-worker or outside call from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing: C (2) System (Company-wide) Speed Dial names I (4) Intercom names (including group names) P (7) Personal Speed Dial names To place a call using Directory Dialing: 1. Do not lift handset or press . 2. Dial (D) or . 3. If you dialed in the previous step: Dial the Directory Dialing type. C (2) System (Company-wide) Speed Dial names I (4) Intercom names P (7) Personal Speed Dial names If you pressed in the previous step: Select the Directory Dialing type. = System (company) Speed Dial names = Intercom names = Personal Speed Dial names PERS EXT INT CMPY EXT DIR DIR 30 Directory Dialing Place Intercom or Speed Dial calls from a displayed list of names.

For example, dial 4 if the first letter begins with G, H or I. OR Press or to scroll alphabetically through the selected directory. If you see the name you want to call, just press DIAL to place your call. 5. Look at your phone’s display and dial the digit for the letter/number you want to call. For example, if the name in step 4 above began with G, dial 1. If you see the name you want to call, just press DIAL to place your call. 6. Press to scroll through all the names/num- bers that begin with the letter/number you selected. 7. Press to have the system dial your call. 31 Directory Dialing

block incoming calls, Off-Hook Signaling and Paging announce- ments. You can activate DND anytime your phone is idle. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls. Note: If you have a Direct Inward Line (DIL) on your phone, activating DND will put your DIL into the Night Mode. To activate DND at your extension: You can activate DND anytime while idle or on a call. 1. Press . OR Press + + . Your DND key flashes fast. To cancel DND at your extension: 1. Press . OR Press + + . Your DND key goes out. DND MORE PGM DND MORE PGM 32 Do Not Disturb Work by your phone undisturbed by incoming calls and announcements.

Intercom unit you can use to mon- itor an entrance door. A visitor at your door can press the Door Box call button (like a door bell). The Door Box then sends chimes to all telephones programmed to receive chimes. If the Door Box chimes ring your phone, you can talk to the visitor at the door just by lifting the handset. The Door Box is convenient to have at a delivery entrance, for example. You don’t need to have a co-worker monitor the deliv- ery entrance; just answer the Door Box chimes instead. If your telephone receives Door Box chimes, you may also be able to remotely open and close the entrance door. Ask your Communications Manager if you have this set up. If you do, after answering the Door Box chimes you just press your FLASH key or a soft key to open the door. To place a call to the Door Box: 1. Press . 2. Dial the Door Box extension number. To answer the Door Box chimes (i.e., to answer a call from the Door Box): 1. Lift handset or press . If you are an attendant, you’ll need a Call Coverage key for the Door Box Ring Group to be able to answer Door Box calls. Check with your Communications Manager. Door Box 33 Use a Door Box to remotely monitor an entrance door.

1. To open the door, press or . OR To close the door, press again or . To place a call from the Door Box: 1. Press the Door Box call button. 2. When someone inside the building answers your call, speak toward the Door Box. CLOSE OPEN Door Box 34

with co-workers that share responsibility for answering calls. Each call into the group cycles through the group until you or one of your co-workers picks it up. There are three types of hunting: G Circular Hunting With this type of hunting, a call unanswered at one member’s extension rings the next extension in the list. If still unan- swered, the call will continue to cycle through the group until all members are rung. G Terminal Hunting In Terminal Hunting, a call unanswered by one member rings the next extension in the list. Unlike Circular Hunting, how- ever, the call will not cycle back to the top of the list. It rings from the point at which it entered the list — and stops at the last extension. G Uniform Call Distribution (UCD) Hunting With UCD, the system routes calls according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the longest. The last extension rung is the extension that has been idle the shortest. If you are part of a Call Center, you may be in a UCD hunting group. To temporarily install or remove your extension from your UCD Group: 1. Press and dial . 2. Dial to return your extension to your group, or Dial to remove your extension from your group. 35 Extension Hunting Your system can automatically route calls to co-workers that work closely together.

dial tone for a new call without losing your line. You may also be able to use Flash to access unique features on your outside lines. Check with your Communications Manager to find out if your outside lines offer any unique features. To Flash the line you are on: 1. Press . After a brief interruption, you’ll hear dial tone for a new call. 2. Dial your new call. You may also be able to dial codes that let you use unique features provided by your outside lines. 36 Flash Make a new call without losing your line, or access unique features from your phone company.

you to disconnect (release) anoth- er extension’s active outside call. This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for attendants and supervisors. !! CAUTION !! Forced Trunk Disconnect abruptly terminates the active call on the outside line. Only use this feature in an emergency — when no other outside lines are available. To disconnect a busy outside line: 1. Press line key for busy outside line. Line keys are red when busy. OR Press and dial the line’s Line Access Code (e.g., 401 for line 1. 2. Dial to disconnect the line. OR Press + . The line key goes out and you hear Intercom dial tone. To place a call after using Forced Trunk Disconnect: You hear Intercom dial tone after step 2 above. 1. Hang up. 2. Press the line key and dial your number. DISC MORE 37 Forced Trunk Disconnect Disconnect a co-worker’s outside call in an emergency.

may be in a Pickup Group so you can easily answer each other’s calls. If you hear a co-worker’s phone ringing, for example, you can intercept their call by dialing a code or pressing your Group Call Pickup key. Ask your Communications Manager if you are in a Pickup Group, and if you have any Group Call Pickup keys. Group Call Pickup can answer the following types of ringing calls: G Intercom calls G Transferred outside calls G Direct Inward Lines G Calls on lines assigned to the Pickup Group To answer a call ringing a phone in your Pickup Group: 1. Lift handset. 2. Press flashing Group Pickup key. OR Dial . User Programmable Feature Universal Slot: # R A P Fixed Slot: # R G Change the ringing mode of your Group Pickup keys. See User Programmable Features at the end of this guide for more. 38 Group Call Pickup Easily answer a call ringing a Pickup Group, even if you don’t know which phone is ringing.

on the handset and have your caller’s voice broadcast over your telephone speaker. This lets others in your work area listen to the conversation. Group Listen turns off your phone’s Handsfree microphone so the caller does not hear your co-worker’s voices during a Group Listen. To initiate Group Listen: 1. Place or answer call using the handset. 2. Press twice (but do not hang up). SPK flashes slowly while Group Listen is active. You can talk to the caller through your handset. You and your co-workers hear your caller’s voice over your phone’s speaker. Your Handsfree microphone and handset receiver are off. To talk Handsfree after initiating Group Listen: 1. Press twice. 2. Hang up. To cancel Group Listen and return to your handset: 1. Do not hang up. 2. Press flashing . You can talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice. 39 Group Listen Talk to an important client or customer and have your co-worker’s listen in on the meeting.

some of your co-workers, all your phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset. The following types of calls can ring your Ring Group: G Direct Inward Lines (DILs) into the Ring Group G An outside call transferred into the Ring Group G An Intercom call into your Ring Group Check with your Communications Manager to find out if you are in a Ring Group with some of your co-workers. To answer a call ringing into your Ring Group: 1. Lift handset. 40 Set up a multiple-party telephone meeting without leaving the office. Group Ring Calls can ring a group of co-workers simultaneously.

calls using the speaker and micro- phone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset (for example, when you’re typing on your computer). Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Like Handsfree, this is also a convenience when you don’t have a free hand to pick up the handset. To activate Handsfree instead of lifting the handset: 1. Press . To talk on a Handsfree call: 1. Speak toward your phone. To temporarily turn off the Handsfree micro- phone, see the Microphone Mute feature. To hang up a Handsfree call: 1. Press . 41 Handsfree Talk over your phone Handsfree, using the built-in speaker and microphone. — With Handsfree Answerback, answer an intercom call by just speaking toward your phone.

1. Press . 2. Hang up the handset. To change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature Universal Slot: # V A Fixed Slot: # I V or # I R Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more. Using Your Soft Keys + + Handsfree Answerback On (Forced Intercom Ringing Off) Handsfree Answerback Off (Forced Intercom Ringing On) VAOFF VAON VANN MORE PGM 42 Handsfree

Handsfree just by pressing a key. You don’t have to press SPK first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature. Automatic Handsfree is available for: G Call Coverage and Hotline Keys G Central Office Calls (line and loop keys) G Dial Number Preview G Directory Dialing G Group Call Pickup Keys G ICM key (Intercom) G LND (Last Number Redial) G Paging keys G Park keys G Personal Speed Dial bin keys G Personal and System Speed Dial keys 43 Handsfree

headset on your phone in place of the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). In addition, the headset provides privacy not available with Handsfree. Ask your Communications Manager what types of headsets you can use with your phone. To enable the headset mode: 1. Unplug the telephone handset but leave it in the cradle. 2. Plug in the headset. When in the headset mode: G Press a line key to place or answer a trunk call. OR G Press to get Intercom dial tone. OR G If on a call, press to hang up. User Programmable Feature Universal Slot: # H S Fixed Slot: Not available. Enable or disable the headset mode at your phone. See User Programmable Features at the end of this guide for more. 44 Have the privacy of a handset call without having to hold the handset. Headset Compatibility

porary waiting state. The caller on Hold hears silence or Music on Hold, not the conversation in your work area. While your call waits on Hold, you can process other calls and use other features. Calls that you leave on Hold too long will recall to you if you forget to pick them up. There are four types of Hold: G System (Regular) Hold With System Hold, an outside call you place on Hold flashes the line key at your co-workers’ phones. Any co-worker with a flashing line key for the call can pick it up. G Exclusive Hold When you place a call on Exclusive Hold, only you can pick up the call from Hold. The line flashes on your phone but shows busy on your co-workers’ phones. Exclusive Hold is important if you don’t want a co-worker picking up your calls on Hold. G Automatic Hold Automatic Hold allows you to be on an outside call, activate a feature and automatically place the call on Hold. You don’t have to press the Hold key. The system places your call on Hold when you press CONF, ICM, a Call Coverage key or a Hotline key. G Intercom Hold You can also place an Intercom call on Hold. Your Intercom call on Hold does not indicate on any other telephone. 45 Hold Have a call wait on Hold, then pick it up to continue the conversation.

1. Press . 2. Hang up. The line will recall with a distinctive “double-wink” flash rate if you leave it on Hold too long. To pick up an outside call on System Hold: 1. Press the flashing line key. To pick up an outside call that a co-worker has placed on System Hold (if you don’t have a line key for the call): 1. Press . 2. Dial followed by the line number (e.g., 01 for line 1). To place an outside call on Exclusive Hold: 1. Press twice. To pick up a trunk call on Exclusive Hold: 1. Press the flashing line key. To place an Intercom call on Hold: 1. Press . 2. Hang up. To pick up a call on Intercom Hold: 1. Lift handset. 2. If you don’t hear Intercom dial tone, press . 3. Press . 46 Hold

Programmable Function Key that gives you one-button calling and Transfer to the co-worker assigned as your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a different Hotline partner. Your Hotline keys also show you the status of your partners’ extensions. Hotline Key Flash Rates When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb To place a call to your Hotline partner: 1. Press your Hotline key. To Transfer your outside call to your Hotline partner: 1. While on the call, press your Hotline key. 2. Announce the call and hang up. OR Hang up to have the call wait at your Hotline partner unannounced. To answer a call from your Hotline partner: 1. Speak toward your phone. User Programmable Feature Universal Slot: # H L Fixed Slot: Not available. Change your Hotline key assignments. See User Programmable Features at the end of this guide for more. 47 Hotline Take advantage of one-button calling to a co-worker with whom you work closely.

Interactive Soft Keys that provide intuitive feature access. You’ll find it is no longer necessary to remember feature codes to use the advanced features of your phone. Instead, the function of your soft keys change as you process calls. When appropriate, this handbook provides the Interactive Soft Key steps along with the codes for each feature. For additional information on your soft keys, refer to the separately printed Soft Key Glossary (P/N 80000GLO**). 48 Interactive Soft Keys Use the advanced features of your phone just by pressing a soft key, without remembering feature codes.

your co-workers and your sys- tem’s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset. To place an Intercom call: 1. Lift handset and press . 2. Dial your co-worker’s extension number (e.g., 301). To call your operator, dial the operator’s exten- sion number, or dial or 01-04 (depending on how your system is set up). If your call voice-announces at your co-worker’s extension, you can dial 1 to force the call to ring. To answer an Intercom call (if you hear two beeps and your phone has Handsfree Answerback): 1. Speak toward your phone. OR Lift your handset for privacy. To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback): 1. Lift the handset. To answer an Intercom call (if you hear ringing): 1. Lift the handset. 49 Intercom Call your co-workers on the Intercom.

Universal Slot: # V A Fixed Slot: # I V or # I R Enable voice-announce or ringing for your incoming Intercom calls. See User Programmable Features at the end of this guide for more. Using Your Soft Keys + + Handsfree Answerback On (Forced Intercom Ringing Off) Handsfree Answerback Off (Forced Intercom Ringing On) VAOFF VAON VANN MORE PGM 50 Intercom

quickly redial the last outside num- ber you dialed. Quickly recall a busy or unanswered number with- out manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any com- bination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy. To redial your last call: G Standard Operation 1. (Optional) Press an idle line key to preselect a line for your call. 2. Press . G Using Your Soft Keys 1. Press a line or loop key for your call. 2. Press . LND 51 Last Number Redial Quickly redial the last number you dialed.

can set up a telephone meeting with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me Conference code. To set up a Meet-Me Conference: 1. Press . 2. Dial . OR Press . 3. Dial a page zone number. Your page zone numbers are 1-7 for zones 1-7 and 0 for All Call. 4. Announce the Meet-Me Conference code. Meet-Me Conference codes are #11 and #12. 5. Do not hang up. 6. Press and dial the announced Meet-Me Conference code. OR Press or . MT11 corresponds to code #11. MT12 corre- sponds to code #12. You and your co-workers must join the Conference within a specified interval. Check with your Communications Manager to find out what this interval is. MT12 MT11 PAGE 52 Meet-Me Conference Set up a multiple-party telephone meeting with your co-workers.

1. Listen for page announcing the Meet-Me Conference. 2. Lift handset and press . 3. Dial the announced Meet-Me Conference code. Meet-Me Conference codes are #11 and #12. 53 Meet-Me Conference

indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone. When your co-work- er answers their Message Waiting, you’ll automatically get a call. You can leave Messages Waiting at any number of extensions. Also, any number of co-workers can leave Messages Waiting at your phone. To leave a Message Waiting: 1. Place Intercom call to your co-worker. The co-worker you call can be unanswered, busy or in Do Not Disturb. 2. Press or . 3. Hang up. MW starts flashing on your co-worker’s phone. To answer a Message Waiting: Your MW key must be flashing. 1. Press . 2. Press . Normally, your MW key goes out. If it continues to flash, you have additional Messages Waiting. If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message Waiting cancels. If your co-worker doesn’t answer, press your MW key to leave them a Message Waiting. MSG 54 Message Waiting Leave a Message Waiting request for a return call.

sage for a return call: 1. Do not lift the handset. 2. Press . The first message displays. Press MW repeatedly to display additional Messages Waiting, if any. 3. Press when the extension you want to call displays. 4. Press . If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message Waiting cancels. If your co-worker doesn’t answer, press your MW key to leave them a Message Waiting. 55 Message Waiting

off your phone’s Handsfree micro- phone at any time. Microphone Mute prevents your callers from hearing conversations in your work area. You can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing. The microphone stays off until you turn it back on. If you place a voice-announced Intercom call to a co-worker while their microphone is muted, you hear a single beep. (If their microphone is not muted, you will hear two beeps.) To activate Microphone Mute: 1. Press . Your MIC key goes on. You can do this any time while on the phone or while your phone is idle. To deactivate Microphone Mute: 1. Press . Your MIC key goes off. 56 Microphone Mute Talk to a co-worker in your office without your caller hearing the conversation.

versation at a busy co-worker’s extension. Your busy co-worker and their caller have no indication that you are on the call. This fea- ture could help you if you are a service department supervisor, for example. You could listen to the questions that your department’s callers ask without disturbing the service call. !! CAUTION !! Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy. To Monitor a call: 1. Call busy co-worker. 2. Dial or press . 3. Listen to the conversation in progress. MON 57 Monitor / Silent Monitor Monitor a co-worker’s conversation without them knowing you are on the phone.

tem’s calls to their Night Mode destination. Typically, the atten- dant or supervisor activates Night Service after normal working hours, when most of your co-work- ers are unavailable to answer calls. If you are expected to put the system in the Night Mode, your phone will have a Night key. Check with your Communications Manager. If your system has Universal Night Answer (UNA), you may be able to dial the UNA code to pick up calls at night. To activate or deactivate Night Service: 1. Do not lift the handset. 2. Press your Night key. Your Communications Manager can tell you if you have a Night key, and which outside lines your Night key switches. To answer a call ringing UNA at night: 1. Press . 2. Dial followed by the UNA code (01-04). Dial the lowest number first (e.g., 01). If you hear busy, try the next number. 58 Night Service / Night Ring Night Service reroutes your system’s calls after hours.

Off-Hook Signaling lets you know when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park). You can then answer the waiting call. You can receive Off-Hook Signals while you are busy on the handset. There are two types of Off-Hook Signaling: G Off-Hook Ringing Off-Hook Ringing is muted ringing from your phone’s speaker. Off-Hook Ringing occurs only for waiting outside calls. G Camp-On Tones Camp-On Tones are two beeps in your handset receiver. Camp-On Tones can occur for both waiting Intercom and out- side calls. Also refer to the Voice Over feature. To adjust the volume of Off-Hook Ringing: 1. Press or while you hear the muted ringing. User Programmable Feature Universal Slot: # O H S Fixed Slot: Not available. Change your Off Hook Signaling options. See User Programmable Features at the end of this guide for more. 59 Off-Hook Signaling Off-Hook Signaling helps important callers get through.

announcements to other keyset users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging. Internal Paging Internal Paging allows you to broadcast announcements into 7 internal Paging Zones and All Call (all zones). When you make a zone page, your announcement simultaneously broadcasts to all extensions in the specified zone. When you make an All Call page, your announcement simultaneously broadcasts to extensions in all zones. (Your system may limit the length of your Paging broadcasts. Check with your Communications Manager.) External Paging When you page into Internal All Call Page or Internal Zone Page 1, the system simultaneously broadcasts the announcement into the External Paging Zone. Typically, your system’s External Paging Zone connects to speakers in your ceiling. 60 Paging Use Paging to broadcast announcements or quickly locate co-workers.

1. Press . 2. Dial or press . 3. Dial the Page Zone number or press (for All Call Page). Page zone numbers are 1-7 or 0 for All Call. If you dial *10 or *11, your announcement broad- casts into the External Paging Zone as well. 4. Make announcement and hang up. User Programmable Feature Universal Slot: # V P Fixed Slot: Not available. Enable or disable incoming Paging announcements. See User Programmable Features at the end of this guide for more. ALL PAGE 61 Paging

waiting state (called a Park Orbit) so a co-worker can pick it up. There are two types of Park: System and Personal. Use System Park when you want to have your call wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up. After parking a call, you can Page for the co-worker and hang up. Your co-worker then dials a code to pick up their call. If a call you Park is not retrieved, it will recall to you. Your Communications Manager can tell you what the recall time is for System Park orbits 60-67. The recall time for orbits 68 and 69 is fixed at 5 minutes. System Park To Park a call in a System Park Orbit: G Standard Operation 1. While on an outside call, press . 2. Dial and the System Park Orbit (60-69). 3. Hang up. G Using Your Soft Keys 1. While on an outside call, press . 2. Press . 3. Dial the System Park Orbit (0-9) and hang up. SYS PARK 62 Park Park a call in orbit so a co-worker can pick it up. You don’t have to locate a co-worker to handle their calls.

G Standard Operation 1. Press . 2. Dial and the System Park Orbit (60-69). G Using Your Soft Keys 1. Press and press . 2. Press . 3. Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using Personal Park): G Standard Operation 1. While on an outside call, press . 2. Dial . 3. Dial the number of the extension at which you want to Park the call. SYS PKUP 63 Park

1. While on an outside call, press . 2. Press . 3. Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: G Standard Operation 1. Press . 2. Dial . 3. Dial the number of the extension at which the call is Parked. G Using Your Soft Keys 1. Press and press . 2. Press . 3. Dial the number of the extension at which the call is Parked. PERS PKUP PERS PARK 64 Park

to place a call by just lifting the handset. You do not have to press a line key, loop key or the ICM key first. Check with your Communications Manager to find out if you have Prime Line Preference, and which key on your phone is your Prime Line key. Prime Line and Ringing Line Preference Ringing Line Preference has priority over Prime Line. For example, Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line. Also, a ringing Prime Line has pri- ority over any other ringing trunk. The answer priority is as follows: G Ringing Prime Line G Ringing non-Prime Line G Prime Line To place a call on your Prime Line: 1. Lift the handset. If you want to bypass your Prime Line, press a line or loop key before lifting the handset. 2. Dial the call normally. User Programmable Feature Universal Slot: # P L A Fixed Slot: Not available. Change your Prime Line key assignment. See User Programmable Features at the end of this guide for more. 65 Prime Line Preference Place a call just by lifting the handset.

enabled, it automatically blocks incoming Barge In attempts and Camp-On signals from your co- workers. If you don’t want your conversations interrupted, use Privacy. Check with your Communications Manager to find out if your extension has Privacy. Note: If you’re on a call with a co-worker, your conversation can still be interrupted by Barge In attempts and Camp-On signals sent to your co-worker. Privacy Release Groups If you are in a Privacy Release Group with some of your co-workers, you can easily join in each other’s outside calls. All you have to do is press the busy line key for the call to join in. Your Communications Manager can tell you if you are in a Privacy Release Group. To join an outside call with a member of your Privacy Release Group: 1. Press the busy (red) line key. The line key lights green when you connect. To prevent a member of your Privacy Release Group from joining your call: 1. Place or answer an outside call on a line key. The line key lights orange. 2. Press the line key. The line key lights green. Repeat step 2 to allow a co-worker to join in. 66 Privacy and Privacy Release Groups Privacy prevents interruptions at your extension. — Privacy Release lets you join co-worker’s calls.

Function Keys. These keys sim- plify placing calls, answering calls, and using certain features. Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications Manager can tell you which Programmable Function Keys are currently on your phone. If you have a 22-Button Standard or 22-Button Display Telephone, you have 12 Programmable Function Keys. If you have a 34-Button Display Telephone, you have 24 Programmable Function Keys. If you have a 34-Button Super Display Telephone, you also have 24 Programmable Function Keys. The following chart shows the available Programmable Function Key functions and the Busy Lamp Field (BLF) flash rates for each key. The chart also provides a brief guide on how to use the key. 67 Programmable Function Keys simplify your phone’s operation. Programmable Function Keys

Call Coverage BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy Fast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ring- ing call. Call Timer (Automatic or Manual) BLF: . . . . . . . . . . . . . . . . . . .Off: Call Timer off On: Call Timer on Operation . . . . . . . . . . . . . . .Press to start or stop Call Timer. Conversation Record BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off On: Recording Being Set Up Fast Flash: Recording On Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox. Group Pickup BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group Slow Flash: Call ringing group Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup Group. Hotline BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle On: Partner is ringing or busy Fast Flash: Partner in DND Operation: . . . . . . . . . . . . . . .Press to call Hotline partner. Intercom Directory Dialing BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive On: Active Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory Dialing. Line Keys BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed On: Line busy Slow Flash: Line ringing Operation: . . . . . . . . . . . . . . .Press to place or answer call on out- side line. 68 Programmable Function Keys

Loop Keys (Switched or Fixed) BLF: . . . . . . . . . . . . . . . . . . .Off: Loop key idle Slow Flash (red): A call is ringing the loop key On (green): You are on a loop key call Operation: . . . . . . . . . . . . . . .Press key to place or answer a call. Message Center BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center Fast Flash: Messages are waiting in Message Center Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center. OR Press SPK + key to call Message Center. Night Key BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode On: System in Night Mode Operation: . . . . . . . . . . . . . . .Press to switch Day/Night mode of the system. Page Zones BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle On: Page Zone busy Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone. Park Orbits BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle On: Has a call parked by a co-worker Wink On: Has a call you parked Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit. Reverse Voice Over BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy or ringing Fast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker. 69 Programmable Function Keys

Save BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .While on a call, press key to Save number you just dialed. OR While idle, press key to redial previous- ly saved number. Personal or System Speed Dial BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .Press to dial stored number. Split BLF: . . . . . . . . . . . . . . . . . . .No BLF Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the Split feature in this handbook for more. Check Key Use your CHECK key to quickly check your Programmable Function Key and DSS Console Programmable Function Key assignments. You can also use the CHECK key to display your Personal Speed Dial names (if programmed). To check a Programmable Function Key assignment: 1. Press . SPK flashes while you are in the check mode. 2. Press the Programmable Function Key you want to check. 3. Press another Programmable Function Key. OR Press to exit. 70 Programmable Function Keys

1. Press . SPK flashes while you are in the check mode. 2. Press the Personal Speed Dial key (1-10) once to display the name for the lowered numbered bin (e.g., 701). 3. Press the Personal Speed Dial key (1-10) a second time to display the number stored in the lowered numbered bin. 4. Press the Personal Speed Dial key (1-10) a third time to display the name for the higher numbered bin (e.g., 711). 5. Press the Personal Speed Dial key (1-10) a fourth time to display the number stored in the higher numbered bin. 6. Press another Personal Speed Dial Key. OR Press to exit. User Programmable Feature Universal Slot: # K P Fixed Slot: Not available. Change your Programmable Function Key assignments. See User Programmable Features at the end of this guide for more. 71 Programmable Function Keys

lines and co-worker’s extensions from service. This helps ensure maximum system performance. Normally, this capability is reserved for attendants and supervisors. For example, the atten- dant can busy-out a noisy line or faulty extension until service personnel can repair the problem. The line or extension appears busy to callers. Ask your Communications Manager if you can use this feature. To remove or return an extension or line to service: 1. Press and dial . 2. Dial the number of the extension you want to remove or return to service (e.g., 300). OR Dial the number of the outside line you want to remove or return to service (e.g., 401). 3. Dial to to return. OR Dial to remove. 4. Press to hang up. 72 Removing Lines and Extensions Temporarily remove problem extensions and lines from service until they can be repaired.

Voice Over lets you make a pri- vate Intercom call to an idle co-worker. You just press and hold down your Reverse Voice Over key to make the private call. Your initial caller cannot hear the Reverse Voice Over (private Intercom) conversation. The private Intercom call continues until you release your Reverse Voice Over key. Your initial call can be an outside call or an Intercom call to a co-worker. If you are a salesperson, for example, Reverse Voice Over can help you while placing a call to an important client. You can talk to the client and give special instructions to an assistant — all without interrupting your initial client call. You can have Reverse Voice Over keys for more than one co-worker. Ask your Communications Manager if you have any of these keys. While your telephone is idle, your Reverse Voice Over key func- tions the same as a Hotline key. (You cannot, however, use it to Transfer calls.) The key shows at a glance the status of your co- worker’s extension. Reverse Voice Over Key Flash Rates When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing Fast In Do Not Disturb 73 Reverse Voice Over Privately call a co-worker while you’re busy on your handset.

1. While on a handset call, press and hold your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker in your handset. Your Voice Over key lights red. To return to your initial caller: 1. Release your Voice Over key. Conversation with your initial caller (in your handset) continues. Your Voice Over key goes out. To place a call to the co-worker assigned to your Reverse Voice Over key: 1. While your telephone is idle, press your Reverse Voice Over key. You hear two beeps, then conversation with your co-worker. Your Reverse Voice Over key goes on (green). 74 Reverse Voice Over

answer a ringing call just by lift- ing the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference. If you have multiple calls ringing your extension at the same time, lifting the handset (with Ringing Line Preference) answers the calls in the following order: G key. G Line key (lowest key first). G Loop key (lowest key first). In addition, if you and a co-worker with Ringing Line Preference answer the same outside line at the same time, the system con- nects the call to the lowest numbered extension. Prime Line and Ringing Line Preference Ringing Line Preference has priority over Prime Line. For exam- ple, Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line. 75 Ringing Line Preference Simply lift the handset to answer a ringing call.

1. Lift the handset or press . You automatically answer the call. To bypass Ringing Line Preference: 1. Before lifting the handset or pressing , do one of the following: - - Line key - Programmable Function Key User Programmable Feature Universal Slot: # R L P Fixed Slot: Not available. Enable or disable Ringing Line Preference. See User Programmable Features at the end of this guide for more. 76 Ringing Line Preference

to save your last outside number and easily redial it later on. For example, you can recall a busy or unanswered number without man- ually dialing the digits. Your phone system retains the saved num- ber until you store a new one in its place. Save Number Dialed saves in system memory a number you dial up to 20 digits. The system remembers the number regardless of whether the call was answered, unanswered or busy. Unless your phone has a display, you must have a uniquely pro- grammed Save Number Dialed Programmable Function Key to use this feature. Check with your Communications Manager to find out if you have this key. To save the outside number you just dialed: 1. Press or your Save Number Dialed key. The system stores the number you just dialed. To redial a saved number: 1. Press a line key to preselect a trunk for the call. If you have a Save Number Dialed key, you can skip this step and have the system select a line for you. 2. Press or your Save Number Dialed key. The stored number dials out. If you hear busy, you may be able to dial 2 and wait for an outside line to become free. DLSV SAVE 77 Set up a multiple-party telephone meeting without leaving the office. Save Number Dialed Save the number you just dialed for quick redialing.

Selectable Display Message for your extension. Your display tele- phone callers see the selected message when they call your extension. Selectable Display Messaging provides you with per- sonalized text messaging. For example, you can select the mes- sage, “GONE FOR THE DAY.” Any co-worker calling from a dis- play telephone sees the message. Other than displaying your mes- sage, the call goes through normally. There are 16 Selectable Display Messages (01-16), and each mes- sage can be up to 20 characters long. When your system is first installed, you have the following standard messages (although they may have been changed during installation): Message Number . . . . . . . . .Message 01 . . . . . . . . . . . . . . . . .CALL 02 . . . . . . . . . . . . . . .BACK BY 03 . . . . . . . . . . . . .MEETING IN RM 04 . . . . . . . . . . . . .OUT TO LUNCH 05 . . . . . . . . . . .GONE FOR THE DAY 06 . . . . . . . . . . . . .ON VACATION 07 . . . . . . . . . . .ON BUSINESS TRIP 08 . . . . . . . . . . . .IN THE MEETING 09 . . . . . . . . . . . . . . .OUT UNTIL 10-16 . . . . . . . . . . . . . .Undefined Using the instructions that follow (see step 3), you can easily scroll through all your system’s messages to see which are most helpful to you. You can append (add characters to) any message, provided the total message does not exceed 20 characters. The characters you add apply only to your own phone. 78 Selectable Display Messaging While you’re away from your phone, display telephone callers can receive personalized text messages you set up.

1. Press and dial . OR Press + + Dial . 2. Dial the message number (01-16). You can press VOL L or VOL M to scroll through the message numbers instead of dialing the number. 3. Press . You can press VOL L or VOL M to scroll through the messages before adding any characters in the next step. 4. Enter any additional digits. The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a Speed Dial name). Refer to the table on the next page when entering digits. 5. Press . You hear dial tone. 6. Press to hang up. DND lights while you have Selectable Display Messaging enabled. To cancel a Selectable Display Message: 1. Press and dial . OR Press + + Dial . 2. Press to hang up. DND goes out. CFWD PGM CFWD PGM 79 Selectable Display Messaging

Use the following table when appending (adding digits/char- acters to) Selectable Display Messages. Keys for Entering Names Press this key: Then one of these keys to enter the character in the white cell: 1 2 3 4 # 1 & - (dash)1 / (backslash)1 ‘ (apostrophe)1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 SPACE : 0 * * # To enter characters in lower case (e.g., e instead of E), press MW before pressing the key in the first shaded column. Use LND to backspace over (erase) any characters you want to correct. 1In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available. 80 Selectable Display Messaging

to frequently called numbers. Instead of dialing a long tele- phone number to reach a client or customer, use Speed Dial. Speed Dial also lets you store Intercom digits for quick access to commonly used features. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 16 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 16 charac- ters long. The name shows in your telephone’s display as the Speed Dial number dials out. Speed Dial can store outside numbers and Intercom digits. This capability to store Intercom digits provides you with “one-touch” access to features you use most often. For example, you can have a Personal Speed Dial bin that simplifies forwarding calls to Voice Mail or a co-worker. Pressing or at your 34-Button Super Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin. If you don’t have names programmed, your phone will show the first 10 digits of the stored number instead. System Speed Dial System Speed Dial gives you and your co-workers access to the same set of stored numbers. Your system can have up to 1000 System Speed Dial numbers, depending on how it was set up dur- ing installation. Check with your Communications Manager for more about your System Speed Dial numbers. SP DIAL 2 SP DIAL 1 81 Speed Dial Use Speed Dial instead of dialing long numbers.

Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can. 1. Press and dial . OR Press + . 2. Dial the system bin number (normally 200-299). 3. Press . 4. Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1). OR Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0). OR Press if you want to enter Intercom codes. 5. Press . 6. Enter the number you want to store (up to 16 digits long). You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press MIC. To insert a Flash in your Speed Dial number, press FLASH. These entries count as digits. 7. Press . 8. Enter a name for the Speed Dial number. See Entering Speed Dial names for more. 9. Press . SPD PGM 82 Speed Dial

OR Press to exit. To dial a System Speed Dial number: 1. Press and dial . 2. Dial the system bin number (normally 200-299). OR Press a Programmable Function Key for System Speed Dial bin. The stored number dials out. 83 Speed Dial

Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers (701-710). Pressing DIAL and keys 1-10 accesses your second 10 Personal Speed Dial numbers (711-720). If you have a 22-Button Standard or 22-Button Display Telephone, this is the location of your 10 Speed Dial bin keys. If you have a 34-Button Display Telephone, this is the location of your 10 Speed Dial bin keys. If you have a 34-Button Super Display Telephone, this is the location of your 10 Speed Dial bin keys. 84 Speed Dial

1. Press and dial . OR Press + . 2. Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 11-20). 3. Press . 4. Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1). OR Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0). OR Press if you want to enter Intercom codes. 5. Press . 6. Enter the number you want to store (up to 16 digits long). You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press MIC. To insert a Flash in your Speed Dial number, press FLASH. These entries count as digits. 7. Press . 8. Enter a name for the Speed Dial number. See Entering Speed Dial names for more. SPD PGM 85 Speed Dial

OR Press to exit. To dial a Personal Speed Dial number: 1. Press and dial . 2. Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 11-21). OR Press a Programmable Function Key for System Speed Dial bin. The stored number dials out. To dial a Personal Speed Dial number if you have a 34-Button Super Display telephone: 1. Press (for bins 701-710) or (for bins 711-720). 2. Press a Personal Speed Dial bin key. The stored number dials out. SP DIAL 2 SP DIAL 1 86 Speed Dial

Use the following table when entering Speed Dial names. User Programmable Feature Universal Slot: # S P Fixed Slot: ICM + ## Program Personal and System Speed Dial Numbers. See User Programmable Features at the end of this guide for more. Keys for Entering Names Press this key: Then one of these keys to enter the character in the white cell: 1 2 3 4 # 1 & - (dash)1 / (backslash)1 ‘ (apostrophe)1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 SPACE : 0 * * # To enter characters in lower case (e.g., e instead of E), press MW before pressing the key in the first shaded column. Use LND to backspace over (erase) any characters you want to correct. 1In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available. 87 Speed Dial

between your current call and a new call. Split lets you easily alter- nate between the calls without joining (Conferencing) your callers together. Split requires a uniquely programmed Split Programmable Function key. Check with your Communications Manager to find out if you have this type of key. To Split between your current Intercom call and a new Intercom call: 1. Press to place your current Intercom call on Hold, then hang up. 2. Place or answer Intercom call. 3. Press your Split key to switch between your two Intercom calls. To Split between your current outside call and an Intercom call: 1. Press to place outside call on Hold, then hang up. 2. Place or answer waiting Intercom call. 3. Press your Split key to switch between your Intercom call and the outside call. 88 Split Switch between active calls without Conferencing the calls together.

call: 1. Press to place your current Intercom call on Hold. 2. Place or answer outside call. 3. Press your Split key to switch between your two calls. To Split between your current outside call and a waiting outside call: 1. Press to place your current outside call on Hold, then hang up. 2. Place or answer a new outside call. 3. Press your Split key to switch between your two calls. 89 Split

Conference) allows you to join two outside callers in a line-to-line Conference. You can then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation. The Conference continues until either outside party hangs up. Find out from your Communications Manager if you are able to set up an Unsupervised Conference. To set up a tandem call (Unsupervised Conference): 1. Place or answer an outside call. 2. Press or . 3. Place or answer another outside call. 4. Press or to set up the Conference. 5. Hang up. If the outside lines disconnect when you hang up in this step, you do not have Tandem Trunking capability. You can optionally press HOLD to place the Conference on Hold. Your callers hear Music on Hold (if installed) while waiting on Hold. Just press CONF again to reinstate the Conference. To disconnect a tandem call (using Forced Trunk Disconnect): 1. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g., 401 for line 1). 2. Dial # or press to disconnect the line. DISC CONF CONF 90 Tandem Trunking Join two callers in Conference, leave the call and let their conversation continue.

Use this procedure to rejoin a Conference already in progress. 1. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g., 401 for line 1). 2. Dial or press . BARG 91 Tandem Trunking Time and Date The time and date appear on all telephone displays in your sys- tem. Follow the User Programmable Feature steps referenced below if you need to reset the system time and date (e.g., after the Daylight Savings Time change). User Programmable Feature Universal Slot: # T D Fixed Slot: Not available. Change your system’s time and date. See User Programmable Features at the end of this guide for more. The time and date shows on all telephone displays.

active outside call to a co-worker, Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker. A call you Transfer automatically recalls to you if not picked up at the Transfer destination. If you don’t answer the recall, the call will ring other co-workers or the atten- dant. This assures that you do not lose or inadvertently abandon your transfers. Your telephone system allows the following types of transfers: G Screened Transfer With Screened Transfer, you announce the call to the destina- tion before hanging up. G Unscreened Transfer With Unscreened Transfer, you extend the call without mak- ing an announcement. To Transfer your call: 1. Do not hang up. 2. Press . 3. Dial your co-worker’s extension. OR Press a DSS key. OR Dial a Ring Group or UCD Hunting Group master number. 92 Transfer Send the outside call you are on to a co-worker.

OR Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects your screen). OR Hang up to send the call through unscreened. The call will recall to you if unanswered at the destination. To Transfer your call to a co-worker’s mailbox: 1. Do not hang up. 2. Press . 3. Dial your co-worker’s extension. 4. Press or . 5. Hang up. MBOX 93 Transfer

queue (wait in line) on hook for a busy line or line group to become free. The system will connect you as soon as the line is available. You do not have to manually retry the line later. After queuing for a line, you just hang up to convert your Line Queue into a Line Callback. When the line becomes free, the system automatically recalls your phone. As soon as you lift the handset, you connect to the outside line. You can leave a Line Callback request for many outside lines. The system processes your requests as the lines become free. In addition, you and your co-workers can leave a Callback request for the same line. The system processes these requests on a first-in/first-out (FIFO) basis. If you leave a Line Callback request and fail to answer when Callback rings your phone, the system cancels the Callback. Line Queuing Priority You may have Line Queuing Priority enabled for your telephone. If you do, when you queue for a busy line Line Queuing will con- nect you before your co-workers that don’t have priority. Your Communications Manager can can tell you if you have Line Queuing Priority. 94 Trunk (Line) Queuing and Callback When all outside lines are busy, Line Queuing lets you wait in line for a line to become free. — Line Callback will automatically call you back when a line is available.