Fargo C50 Configuration Manual

June 2014 Copyright © 2014 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID logo, and FARGO are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. Revision History Contacts For additional offices around the world, see www.hidglobal.com corporate offices. Date Description Version June 2014 Updated liability and trademark acknowledgments and copyright statements. Updated Japan cert. Updated to current format. Updated global customer support information. 1.2 July 2013 Ribbon print count change. 1.1 April 2013 First Release 1.0 Americas and Corporate Europe, Middle East and Africa (EMEA) 611 Center Ridge Drive Austin, TX 78753 USA Phone: 866 607 7339 Fax: 949 732 2120 Haverhill Business Park Phoenix Road Haverhill, Suffolk CB9 7AE England Phone: 44 (0) 1440 711 822 Fax: 44 (0) 1440 714 840 Asia Pacific 19/F 625 King’s Road North Point, Island East Hong Kong Phone: 852 3160 9833 Fax: 852 3160 4809 HID Global Customer Support: support.hidglobal.com

Chapter 1: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1.1 Agency Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1.2 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 1.1.3 Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 1.1.4 Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 1.1.5 Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 1.1.6 Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 1.2 Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 1.3 Safety Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 1.3.1 Safety Messages - United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 1.3.2 Safety Messages - French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 1.3.3 Safety Messages - Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 1.3.4 Safety Messages - China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6 1.4 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 1.5 Functional Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 1.6 Printer Components: Print Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 1.6.1 Ribbon Type/Count Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9 1.7 Printer Components: Blank Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Chapter 2: Setup and Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 2.1 Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 3: Hardware User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1 3.1 Using the Card Printer Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 3.1.1 Using the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1 3.1.2 Using the Pause/Resume Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1 3.2 Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Chapter 4: Printer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 4.1 Card Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 4.1.1 Card Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 4.1.2 Card Thickness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 4.1.3 Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 4.1.4 Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 4.1.5 Informational Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 4.1.5.1 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 4.1.5.2 ToolBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 4.1.5.3 Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 4.1.5.4 About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 4.2 Device Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.2.2 Ribbon Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 4.2.3 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 4.3 Image Color Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 4.3.1 Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.3.1.1 Color Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.3.2 Resin Dither . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.3.3 Heat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.3.4 Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 4.3.5 Advanced Image Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 4.4 Image Calibrate Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 4.4.1 Image Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 4.4.1.1 Vertical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 4.4.1.2 Horizontal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 4.5 Magnetic Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 4.6 Overlay / Print Area Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 4.6.1 Defining an Overlay or Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 4.6.2 Overlay / Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.2.1 Defined Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.2.2 For Print and Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.2.3 For Overlay Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.2.4 For Print Only (No Overlay) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.3 Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.3.1 Visual Security Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 4.6.3.2 Verimark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 4.6.3.3 HoloMark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 4.7 K-Panel Resin Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 4.7.1 Print All Black with K Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.7.2 Full Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.7.3 Defined Area(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.7.4 Undefined Area(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.7.5 Print YMC under K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.7.6 Print K Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 4.8 Printer Info Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Chapter 5: ToolBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 5.1 Configuration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 5.1.1 Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 5.1.1.1 Low Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 5.1.1.2 Clean Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5.1.1.3 Error Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5.1.1.4 Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5.1.2 Set Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5.2 Calibrate Ribbon Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 5.3 Clean Printer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 5.4 Advanced Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 5.4.1 Settings and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Page v Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 6.1 Communications Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6.1.1 Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Chapter 7: Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 7.1 Using the Required Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7.2 Cleaning Inside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 7.2.1 Cleaning Outside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 7.2.2 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Chapter 8: Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1 8.1 Upgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the C50 Card Printer. 1.1 Regulatory Compliance 1.1.1 Agency Listings UL The Card Printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment File Number: E145118 Note: This product is intended to be supplied by a Listed Power Unit marked Class 2 and rated for 24Vdc, 3.3A minimum. CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition File Number: E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device. CE The Card Printer has been tested and complies with EN300-330-1, EN300- 330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN6100-3-2, EN6100-3-3, EN60950-1. Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer. LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2 2011/65/EC Environmental ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V minimum Emissions and Immunity Standards FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A, EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301-489-1, EN301-489-3, GB9254, Safety Standards UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07(2nd edition), EN60950-1, GB4943, CNS14336 Additional Agency Listings CCC, BSMI, KC

June 2014 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense. IMPORTANT: Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. 1.1.3 Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. 1.1.4 Taiwan ������������������������������������ ������������������������������������ ������������������������������������ ������������������������������������ ������������������������������ 1.1.5 Japan ���������������������� � ��������� �������� ��� � ����������� ���������������������� ������������������������������������� 1.1.6 Korea � ��� ��� (A � ) ��� ������ ��� �� ���� � �� ����� ��� , �� �� �� �� ���� �� ���� ��� .

Page 1-3 Specifications 1.2 Document Conventions Symbols The following symbols are used in this document: 1.3 Safety Messages 1.3.1 Safety Messages - United States General Warning: This symbol indicates the requirement to read the manual carefully or the necessity of an important maneuver or maintenance operation. Electricity Warning: This symbol indicates dangerous voltage associated with the laser, or powerful enough to constitute an electrical risk. This symbol may also appear on the machine at the risk area. Symbol Critical Instructions for Safety Purposes Danger: Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death: • Reference the following safety messages before performing an operation. • Always remove the power cord prior to performing repair procedures, unless otherwise specified. • Ensure only qualified personnel perform these procedures. ESD: This device is electro statically sensitive. You may damage the device if exposing it to static electricity discharges. To prevent damage: • Reference the following safety messages before performing an operation. • Observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies. • Always wear an appropriate personal grounding device. • Always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • Remove jewelry and thoroughly clean hands before working on the Printer. Caution: This symbol warns of an electrical hazard that could result in personal injury or death.

June 2014 1.3.2 Safety Messages - French Symbole Instructions critiques visant la Sécurité Danger: Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Pour éviter des lésions corporelles ou la mort: • Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération. • Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation, sauf spécification contraire. • Assurez-vous qu’uniquement des personnes qualifiées réalisent des procédures. ESD: Ce dispositif est sensible à l’électricité statique. Il peut souffrir des dommages s’il est exposé à des décharges électrostatiques. Pour éviter des dommages: • Rapportez-vous aux messages suivants avant de procéder à une opération. • Suivez toutes les procédures de Décharges Electrostatiques (ESD) en vigueur durant le maniement des câbles dans ou à proximité des Ensembles de Cartes de Circuit Imprimé et Tête d’Impression. • Portez toujours un dispositif de mise à la terre personnelle appropriée. • Retirez toujours le ruban et les Cartes de l’Imprimante avant d’effectuer toute réparation, sauf spécification contraire. • Retirez tous bijoux et lavez soigneusement vos mains avant de travailler à l’Imprimante. Attention: Ce symbole est un avis de péril électrique passible de résulter en lésion corporelle ou mort.

Page 1-5 Specifications 1.3.3 Safety Messages - Taiwan ������������������� ������ �� ��������� �� : ���������������� �������������������� �������� ���������������������������������� �������������������������������� �� : ������������������������� ���������������������� �������� ���������������������������������� ������������������������������������������ ������ ��������������������� ��������������������� ��������� ��������������������������������������� ����������������������������������������

June 2014 1.3.4 Safety Messages - China ���� ������� �� ��������� �� � ����������������������������� ���������������� ����������� ������������������������������������� ����������������������������������� �� � ������������������������������ ������������������ ����������� ���������������������������������������� ����������������������������������������� �������������� �������������������������� ��������������� �������� ����������������������������������������� ������� ����������������������������������������� ���������� ������ �������������� Use only at altitudes not more than 2000m above sea level. ���������������� ���� � �� ������ ������������������ Environmental Protection Use Period is based on the product being used in an office environment.

Page 1-7 Specifications 1.4 Technical Specifications Term Function Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel Print Ribbon Options • Full-color with resin black and overlay panel, YMCKO*, 250 prints • Resin black (standard and premium), 1000 prints • Resin green, blue, red, white, silver and gold, 1000 prints • Rewrite technology – No ribbon is required * Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin Print Speed • 7 seconds per card (K*) • 24 seconds per card (YMCKO*) • Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the • printer to the time it ejects from the printer. • Print speeds do not include encoding time or the time needed for the PC to process the image. • Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print. * Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin Card Size and Types Supported • CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW) • CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW Accepted Standard Card Sizes • CR-80 edge-to-edge (3.36"L x 2.11"W/85.3mmL x 53.7mmW) • CR-79 (3.3”L x 2.04”W/83.8mmL x 51.8mmW) Accepted Card Thickness • 10 mil • 20 mil • 30 mil • 40 mil Accepted Card Types • PVC or polyester cards with polished PVC finish • Monochrome resin required for 100% polyester cards • Optical memory cards with PVC finish • Rewrite Input Hopper Card Capacity 50 Cards (.030”/.762.mm) + Manual Feed Output Hopper Card Capacity 30 cards (.030”/.762.mm) Card Cleaning Each ribbon cartridge includes a new card-cleaning roller.

June 2014 Printer Memory 32MB RAM Operating Systems Windows® XP/Vista™ (32 bit & 64 bit)/Server 2003 & 2008/Windows® 7 (32 & 64 bit)/Windows® 7(32 & 64 bit)/Linux®/MAC® OS X 10.5, 10.6, 10.7, 10.8 Interface USB 2.0 Operating Temperature 65° F to 80° F / 18° C to 27°C Humidity 20-80% non-condensing Dimensions 8.8˝H x 13.7˝W x 7.9˝D/224mmH x 348mmW x 201mmD Weight 7.5 lbs./3.4 Kg Agency Listings Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC Supply Voltage 100-240 VAC, 1.6 A Supply Frequency 50 Hz/60 Hz Warranty Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™ Options Printer Clearing Kit Software FARGO Workbench™ Diagnosis Utility Display Status indicated by button color (red or blue), flashing, always on or always off. Printer Memory 32MB RAM Operating Systems Windows® XP/Vista™ (32 bit & 64 bit)/Server 2003 & 2008/Windows® 7 (32 & 64 bit)/Windows® 7(32 & 64 bit)/Linux®/MAC® OS X 10.5, 10.6, 10.7, 10.8 Interface USB 2.0 Operating Temperature 65° F to 80° F / 18° C to 27°C Humidity 20-80% non-condensing Dimensions 8.8˝H x 13.7˝W x 7.9˝D/224mmH x 348mmW x 201mmD Weight 7.5 lbs./3.4 Kg Agency Listings Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC Supply Voltage 100-240 VAC, 1.6 A Supply Frequency 50 Hz/60 Hz Warranty Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™ Options Printer Clearing Kit Term Function

Page 1-9 Specifications 1.5 Functional Specifications This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. 1.6 Printer Components: Print Ribbons Print ribbons are available in several versions to meet a variety of requirements - resin-only, dye- sublimation-only and combination dye-sublimation / resin versions. To make it easier to remember which print ribbons are which, a letter code has been developed to indicate the type of ribbon panels found on each ribbon. This letter code is as follows:Ribbon Types and Print Counts The following table lists print capability of each ribbon type: 1.6.1 Ribbon Type/Count Table The following table lists print capability of each ribbon type Software FARGO Workbench™ Diagnosis Utility Display Status indicated by button color (red or blue), flashing, always on or always off. Ribbon Count YMCKO – Full Color/Resin Black / Overlay 100 K – Standard Resin 1000 K – Premium Resin 1000 Colored Resin 1000 Term Function

June 2014 1.7 Printer Components: Blank Cards Type Description Card Size • CR-80 edge-to-edge (3.36"L x 2.11"W/85.3mmL x 53.7mmW) • CR-79 (3.3”L x 2.04”W/83.8mmL x 51.8mmW) Card Surface Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface for the printer to achieve consistent color coverage. Some types of proximity cards have an uneven surface that inhibits consistent color transfer. Some types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer. UltraCard Brand Cards The UltraCard product line, available exclusively as part of HID Global's Fargo brand secure card issuance solutions, has a long standing reputation among dealers and end-users for consistent quality in construction. In addition to blank stock, the UltraCard line is available in a variety of configurations for magnetic stripe and other anti- counterfeiting features. UltraCard PVC cards are medium-durability cards for a glossy, photo quality finish. These cards are clean scratch-free cards for high-quality prints and extended printhead life.

Setup and Installation Procedures 2.1 Inspection • Unpack your printer and inspect the carton to ensure that no damage has occurred during transportation. Make sure that all supplied accessories are included with your unit. • See the Installation Guide for information on how to load the ribbon cartridge and card stock. • See the Installation Guide for how to connect the power to the printer. • Follow the prompts to install the printer driver software.

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Hardware User Interface The Card Printer has two hardware user-interface features: buttons and beeps. 3.1 Using the Card Printer Buttons Card Printer Buttons The card printer has two buttons that perform multiple functions. The light color of the buttons is blue, except when there is an error condition, which will be indicated in red. 3.1.1 Using the Power Button The Power button initiates or interrupts electrical power to the printer. • To start up the printer, press the Power button once. The buttons illuminate with a steady blue light. • To deactivate the printer, press the Power button twice. The lighted buttons extinguish and become dark. • The Power button also moves cards to the left along the card track toward the output hopper. Press the Power button to clear jammed cards. 3.1.2 Using the Pause/Resume Button The Pause/Resume button enables the user to temporarily stop and continue the print process. • To suspend printing, press the Pause/Resume button once. When printing stops, the button changes from steady to blinking. • To continue printing, press the Pause/Resume button once again. The button returns to a steady glow.

Page 3-2 PLT-01277, Version: 1.2 June 2014 3.2 Beeps The card printer beeps to indicate the successful completion of a setting or activity. • A single beep generally indicates a successful change. • Two beeps signals the successful completion of the clean printer routine. • Three beeps signals the restoration of default values for settings on the advanced settings tab. (For more information see Advanced Settings Tab )

Printer Preferences This section provides an overview of the Printing Preferences tabs. The initial screen tabs will displayed their default condition. On all screens: OK button: Closes the dialog box and saves the driver configuration changes since the dialog box has been open. Cancel button: Closes the dialog box and cancels the ToolBox changes since the dialog box has been open. Apply: Disabled Help button: Launches Help specific to the active tab.

June 2014 4.1 Card Tab Use this tab to select options for the card as well as diagnostics and calibration. Important: Never run cards with a contaminated, dull or uneven surface through the printer. Printing onto such cards will ultimately lead to poor print quality. Always store the card stock in its original packaging or in a clean, dust-free container. Do not print onto cards that have been damaged or soiled.

Page 4-3 Printer Preferences 4.1.1 Card Size Select the appropriate card option (CR-80 or CR-79): CR-80: This selection is the default size for the card printer with a print area 3.375 in x 2.125 in x 30 mil (53.6 mm x 85.5 mm x 30 mil). CR-79: Use this selection to print to cards with a print area 2.110 in x 3.366 in x 30 mil (53.6mm x 85.5 mm x 30 mil). Note: These print area dimensions are 1mm (.04") larger than the actual card size. This extension enables the printer to overprint images so they appear edge-to-edge when transferred to the card. For this reason, when designing a card format, always set the card size or page size within the card design program to the exact print length and width dimensions listed in the printer driver 4.1.2 Card Thickness Select the card thickness (mil) value from the drop-down list. Options are 10, 20, 30, and 40 mil. Default is 30 mil. 4.1.3 Orientation Select either the Portrait or Landscape option. Portrait: The card will print in a vertical orientation. Landscape: The card will print in a horizontal orientation. 4.1.4 Copies Set the number of copies to be printed. Range is 1 to 10000.

June 2014 4.1.5 Informational Buttons The four buttons will launch a separate window, accessing additional information. 4.1.5.1 Diagnostics Click Diagnostics to launch the Workbench Printer Utility. 4.1.5.2 ToolBox Click ToolBox to access the ToolBox window and options. 4.1.5.3 Test Print After installation of a compatible ribbon cartridge in the printer. 1. Open the printer driver settings:. 2. From your computer’s start menu, select Devices And Printers. 3. Right-click the card printer entry under Printers And Faxes. 4. Select Printing Preferences. 5. Select the card tab, and click Test Print. An image is sent to the printer. 4.1.5.4 About This opens a dialog box containing the copyright information, the driver’s version number and date code.

Page 4-5 Printer Preferences 4.2 Device Options Tab 4.2.1 Supplies If the “Automatically detect the installed Ribbon for every print job” checkbox is selected, The printer driver automatically detects the installed ribbon. To manually select the ribbon type, clear the checkbox option and select the ribbon from the ribbon type drop-down menu.

June 2014 4.2.2 Ribbon Type Select the ribbon type that is loaded in the printer. 4.2.3 Options The only available options for the C50 are those displayed as active in the graphic. Rotate Front 180 Degrees Select this option to rotate the image on the front of the card by 180 degrees when printed. Disable Printing Select this option to prohibit the printer from printing.

Page 4-7 Printer Preferences 4.3 Image Color Tab Use this tab to adjust color properties.

June 2014 4.3.1 Image Quality 4.3.1.1 Color Matching Select one of the following options from the drop-down menu. None: • If interested in print speed rather than print color • If color correcting an image that has been previously printed • If using third-party color matching software. System Color Management: Allows the printer driver to make color corrections through a complex color-matching algorithm. Note: This option shifts colors so the image more closely matches how they appear on screen. Algebraic: Uses the Algebraic color-matching algorithm. 4.3.2 Resin Dither At this time it is not available. 4.3.3 Heat Dye-Sub Intensity: (YMC) Control the overall darkness and lightness of the dye-sub printed image by adjusting the “Dye-Sub Intensity (YMC)” slide: • Move the slide to the left to use less heat in the printing process, resulting in a lighter print. • Move the slide to the right to use more heat, resulting in a darker print. Note: This slide only affects those images printed with dye-sublimation ribbon panels (YMC). Resin Head, Front Control the amount of heat the printer uses when printing with the resin black panel by adjusting the resin heat, front slide. Move the slide to the left for using less heat in the printing process, resulting in a lighter or less saturated print. Move the slide to the right for using more heat, resulting in a darker or more saturated print. Note: This control can be helpful for fine-tuning the sharpness of resin text and bar codes.

Page 4-9 Printer Preferences Resin Head, Back This selection is not available on the C50. Overlay Heat (O) Move the slider to the left to use less heat in the printing process. Move the slider to the right to use more heat. 4.3.4 Default As needed, return all options to their factory settings by clicking the Default button. 4.3.5 Advanced Image Color Adjust the sliders as needed to improve image quality. • Move the slide to the left (-) for less sharpness / contrast / gamma / color. • Move the slide to the right (+) for more sharpness / contrast / gamma / color. • Study the image (on the right) to determine the correct value. Click OK to accept any variance from the default values and return to the image color tab window. Click Cancel to negate all changes and return to the image color tab window. Click Default to clear changes back to the default settings for this window only.

June 2014 4.4 Image Calibrate Tab Use this tab to adjust the image position on the card.

Page 4-11 Printer Preferences 4.4.1 Image Position Adjust the image position values by clicking the arrow buttons next to the vertical and horizontal fields. These values ensure that the cards always remain in the same position as they travel through the printer (regardless of image orientation). The card Illustration rotates according to the selection of portrait, landscape (card tab) or rotate front 180 degrees (device options tab). The outline around the illustration remains constant in the landscape orientation. 4.4.1.1 Vertical Use the vertical adjustment to move the image toward the top or bottom of the card. A positive number moves the image toward the top. A negative number moves the image toward the bottom. The maximum value for the vertical adjustments is ±100 pixels (10 pixels = 0.03inches (.8mm). 4.4.1.2 Horizontal Use the horizontal adjustment to move the image toward the left or right side of the card. A positive number moves the image toward the left. A negative number moves the image toward the right. The maximum value for the horizontal adjustments is ±100 pixels (10 pixels = 0.03inches (.8mm).

June 2014 4.5 Magnetic Encoding Tab Currently displays as one of the tabs, but is disabled. 4.6 Overlay / Print Area Tab Use the overlay / print area tab to control and customize where the overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template.

Page 4-13 Printer Preferences 4.6.1 Defining an Overlay or Print Area To define an overlay or print area, elect the option in the overlay / print field that serves your purpose: • Full Card: Select this option to overlay and/or print the entire card. • Defined Area(s): Select this option to overlay and/or print only in the selected and defined area(s). • Undefined Area(s): Select this option to overlay and/or print in the space outside the selected and defined area. • Omit Smart Chip Area: Select this option to overlay and/or print only in the space outside the standard location of a smart chip. • Omit Mag Strip Area: Select this option to overlay and/or print only in the space outside the standard location of an ISO-standard magnetic stripe. • Omit Signature Area: Select this option to overlay and/or print only in the space outside the standard location of a signature panel. When you select an option, a default blacked area appears on the card design area grid. Click and drag to enlarge the area and move it to the preferred location on the card. The size and coordinates of the area update in the number fields using the units you specify, inches or mm. Up to five defined areas are allowed.

June 2014 4.6.2 Overlay / Print Area The Overlay / Print Area box includes several options: • Defined Area • For Print and Overlay • For Overlay Only • For Print Only (No Overlay) 4.6.2.1 Defined Area To define multiple areas, increase the count in the defined area field and repeat the overlay or print area definition steps. 4.6.2.2 For Print and Overlay This option applies the defined area to both the print and overlay processes. 4.6.2.3 For Overlay Only The defined are applies only to the overlay process. The entire card prints and only the overlay is affected. 4.6.2.4 For Print Only (No Overlay) The defined are applies only to the print process. Overlay is disabled. 4.6.3 Security Options The security options area includes the following options. 4.6.3.1 Visual Security Solutions Use this field to enable and select a visual security option. The default value for all cards is No Visual Security.

Page 4-15 Printer Preferences When one of the options is selected, the overlay/print area feature is disabled and the security options become selectable. This field presents options based on the orientation of the card in the template. 4.6.3.2 Verimark This option is reserved for future use. 4.6.3.3 HoloMark Use this option for hologram security. Landscape designs offer Portrait designs offer A – Upper Left E – Upper Left B – Upper Right F – Upper Right C – Lower Left G – Lower Left D – Lower Right H – Lower Right

June 2014 4.7 K-Panel Resin Tab Use this tab to control where the resin black (K) Panel of a full-color ribbon is printed. If a ribbon without a resin black panel is installed in your printer, these options are grayed out and unavailable. The orientation of the card display area is determined by the orientation specified in your template. The K-Panel Resin tab includes the “Print All Black With K-panel Area” and options to “Print YMC Under K” or “Print K Only”.

Page 4-17 Printer Preferences 4.7.1 Print All Black with K Panel This area includes three options: • Full Card • Defined Area(s) • Undefined Area(s) 4.7.2 Full Card Select this option to print the resin black (K) panel for all black found within all areas of the image. 4.7.3 Defined Area(s) Select this option to overlay and/or print only in the selected and define area(s). 4.7.4 Undefined Area(s) Select this option to overlay and/or print in the space outside the selected and defined area. 4.7.5 Print YMC under K Select “Print YMC under K” to print all black in the designated areas with the yellow (Y), magenta (M) and cyan (C) ribbon panels directly beneath the resin black (K) panel. This combination provides a gradual transition between the resin black text or bar code. 4.7.6 Print K Only Select “Print K Only” to print using the resin black (K) panel onto a white background to maximize the sharpness of printed text and bar codes.

June 2014 4.8 Printer Info Tab The Printer Info tab reports ribbon use and the number of cards printed. Note: Graphic for information ONLY. DO NOT use to order supplies.

ToolBox This section provides an overview of the ToolBox tabs. The initial screen tabs will displayed their default condition. On all screens: OK button: Closes the dialog box and saves the driver configuration changes since the dialog box has been open. Cancel button: Closes the dialog box and cancels the ToolBox changes since the dialog box has been open. Help button: Launches Help specific to the active tab.

June 2014 5.1 Configuration Tab The Configuration tab has two sections: Event Monitoring and Set Language. 5.1.1 Event Monitoring This section selects events that result in notification or displays prompt for the user. The default setting is to monitor four conditions: 5.1.1.1 Low Ribbon Notifies the user that the amount of ribbon remaining for use in the cartridge is diminishing. When error displays, a Do not show this message again message allows the user to suppress the message during the current printing session.

Page 5-3 ToolBox 5.1.1.2 Clean Printer Notifies the user the printer requires cleaning and provides a Clean button to start the cleaning process. Note: The printer cleaning notification dialog displays when 3000 cards have been printed. The number of cards can be changed on the Advanced Settings tab. See Section 5.4: Advanced Settings Tab . 5.1.1.3 Error Status Notifies the user that an error status exists. 5.1.1.4 Password Prompt Requires the user to enter a security password before the printer driver accepts a print job. 5.1.2 Set Language This section enables the selection of the language used for printer driver messages. The default printer language is English. The language list will display in the native language of the current selection (e.g. languages will display in Spanish if currently selected as the printer driver language) The printer is capable of other languages with the use of language packs. Only the languages available within the printer firmware are options in the drop-down menu. Contact Technical Support (support.hidglobal.com) to obtain printer language packs.

June 2014 5.2 Calibrate Ribbon Tab This tab enables the user to start the ribbon calibration. Follow the directions on the screen to perform this procedure.

Page 5-5 ToolBox 5.3 Clean Printer Tab To clean the printer, follow the instructions outlined on this tab. You can perform additional cleaning as needed. See Chapter 7: Cleaning.

June 2014 5.4 Advanced Settings Tab Use the Advanced Settings tab for adjusting the internal printer settings. Adjustment is typically required in connection with troubleshooting. Customize the settings for each printer and save the settings within the printer memory. CAUTION: In general, do not adjust these settings. However, under rare circumstances, adjustment is necessary. Ensure you have advanced knowledge prior to making these adjustments. Setting: This column displays the type of setting Default: This column displays the default setting value Current: This column displays the current setting value Apply: This option applies the changed values. Change the current value by clicking the field to activate the control, enter the new value, and click Apply or OK to apply the change. The change to the firmware value is confirmed by one beep from the printer. Restore Defaults: This option restores all factory default values. To restore the factory default values, click Restore Defaults and click Yes on the Settings confirmation window.

Page 5-7 ToolBox 5.4.1 Settings and Troubleshooting Setting Description Troubleshooting Head Resistance Printhead resistance is set to an incorrect value. Locate the actual resistance value on the printhead, for example, R=XXX. Print Left of Form Adjusts the vertical position of the printed image on the card; so it appears centered. Reserved Image Darkness Adjusts the overall darkness of the printed image by increasing or decreasing the amount of heat used by the printhead when printing. Lighten the printed image by clicking or enter the exact negative value decreasing the printhead heat. Darken the image by clicking or entering a positive value increasing the amount of printhead heat. IMPORTANT: If this setting is set too high, the ribbon may jam or break. Print Top of Form Adjusts the length-wise or horizontal position of the printed image on the card (so it appears to be centered) Reserved

June 2014 Ribbon Print Tension Adjusts the tension (drag) on the ribbon during printing. Increase the value to increase tension. To decrease tension, decrease the value. Note: Small adjustments are recommended. Too high or too low tension can cause the ribbon to break. Ribbon Calibrate Green Reserved Reserved Resin Heat Adjust Adjusts the darkness of black resin text and bar codes if they appear faded or too light or dark. Increase the value to darken the print. Decrease the value to lighten the print. Sleep Time Adjusts the time until the printer stops energizing the transfer roller, which conserves energy. Increase the setting to delay the sleep mode. Disable sleep mode with a 0 value. The counter for this setting starts after standby time has elapsed. OLED Contrast Reserved Reserved Ribbon Calibrate Blue Reserved Reserved Cleaning Rate Adjusts the number of cards printed before the printer displays a message to indicate cleaning is needed. The default value is 3000. To increase the frequency of cleaning, lower the value. Note: The card count on the Printer Info tab does not reset when cleaning completes. Ribbon Green LED Level Reserved Reserved Ribbon Blue LED Level Reserved Reserved Head Home Offset Reserved Reserved Head Print Offset Reserved Reserved Head Contact Offset Reserved Reserved Head Queue Offset Reserved Reserved Head Card Thickness Offset Reserved Reserved 10 Mil Card Queue Offset Reserved Reserved Setting Description Troubleshooting

Troubleshooting The purpose of this section is to provide the user with specific procedures for recovering the printer from an error condition. If you encounter problems beyond the situations described below, contact support.hidglobal.com. 6.1 Communications Errors Symptom(s): Incorrect output, communications error on PC, stalling, no response from Printer or no job printed. 1. Confirm that the system meets the minimum requirements: • IBM-PC or compatible. • Windows 7 (32 bit & 64 bit), Windows XP (32 bit), Windows 2003 (R1 and R2 32 bit), Windows 2008, R2 (32 bit and 64 bit), Vista (32 bit and 64 bit), • Pentium™ class 500 MHz computer with 256 MB of RAM or higher • 500 MB free hard disk space or more • USB Port 2. Confirm the correct installation of the printer driver. Note: This pertains especially if an obsolete driver was recently removed. a. Close the software program. b. Reboot the computer. c. Select Control Panel > Devices and Printers > Card Printer. d. Right-click Card Printer e. Select Printing Preferences > Card > About. f. Check the date and version number of the printer driver. 3. Print a test print: a. Select Start > Devices and Printers > Card Printer (USB). b. Right-click Card Printer (USB). c. Select Printing preferences > Card > Test Print. 4. Determine whether adequate disk space is available. Note: A large volume of temporary files on the computer can cause communications errors.

June 2014 6.1.1 Error and Status Messages Error Message Description Troubleshooting Card Eject Error A card is not successfully ejected from the printer. Press the Power button repeatedly to move the card toward the output hopper. Card Hopper Empty No cards are loaded in the input hopper. Place cards in the input hopper. Card Jam Multiple cards are located in the printer. Press the Power button repeatedly to move all cards toward the output hopper. Card Not Found The printer is unable to feed a card from the input hopper. • Ensure that cards are available and loaded correctly. • Press the Pause/Resume button. • To cancel the print, click Cancel Print. Cover Open The printer cannot print when the cover is open. Close the cover. General Error The printer does not print for an unspecified reason. 1. Power the printer off by pressing the Power button twice. 2. Open the cover and remove the ribbon cartridge. Check for a jammed or broken ribbon. • If the ribbon is not jammed or broken, reinstall the cartridge. • If the ribbon is jammed or broken, replace it with a compatible cartridge. 3. Close the cover and press the Power button once to restore power. 4. Close the software program. 5. Reboot the computer. Headlift Error The printhead does not move up / down successfully. 1. Open the cover, remove the ribbon cartridge and press the Power button two times to power down the printer. 2. Check for any obstructions in the printhead are or mechanism. Remove any obstructions. 3. Reinstall the ribbon cartridge and close the cover. 4. Press the Power button to return power to the printer. The power off and back on procedure can reset the printhead or transfer headlift motor.

Page 6-3 Troubleshooting Invalid Ribbon The printer is compatible with selected types of ribbons. An incompatible ribbon is installed. OR The Ribbon Type on the Device Options tab is set incorrectly. • Verify the Ribbon Type on the Device Options tab is set correctly. • If incorrect, select the matching ribbon type. • Open the cover and remove the ribbon cartridge. • Install a compatible cartridge and close the cover. No Ribbon Installed No ribbon is installed. OR The ribbon is jammed in the cartridge. OR The cartridge RFID tag is corrupt. • Open the cover and check for a ribbon cartridge. If no cartridge is present, install a ribbon and close the cover. • If a ribbon cartridge is present, remove the cartridge and verify the ribbon can move freely and is not upside-down in the cartridge. • Verify the Ribbon Type on the Device Options tab is set correctly. • Test with a new ribbon to verify the RFID tag. Printer Needs Cleaning The number of cards set in the Cleaning Rate setting is reached. • The default value is 3000. • Two options are available: Clean Now or Remind Me. • To run the cleaning routine immediately, click OK. • To delay the cleaning routine, select the Remind Me option and select one of four options: • Never • In 10 Prints • In 50 Prints • In 100 Prints Ribbon Break/Jam The ribbon is jammed or broken in the cartridge. • Open the cover and remove the cartridge. • Verify the ribbon can move freely. • If the ribbon is broken, tape the ends of the ribbon together and wind any excess onto the take-up spool. • Reinstall the cartridge, close the cover and press the Pause/Resume button. • To cancel the print, click the Cancel Print button. Error Message Description Troubleshooting

June 2014 Ribbon Miscue The ribbon is not able to find the next panel correctly. • Open the cover and remove the ribbon cartridge. Verify the ribbon is not broken or upside down in the cartridge. • If the ribbon is not broken, reinstall the cartridge, close the cover and press the Pause/Resume button. • If the ribbon is broken, tape the ends of the ribbon together and wind any excess onto the take-up spool. Reinstall the cartridge, close the cover and press the Pause/Resume button. • To cancel the print, click the Cancel Print button. Ribbon Out The print ribbon is used to its maximum capacity. • Install a qualified ribbon into the ribbon cartridge and press the Pause/Resume button. • Verify the ribbon is not broken or upside down in the cartridge and press the Pause/Resume button. • Verify the Ribbon Type on the Device Options tab is set correctly. Ribbon RFID Error The printer is incompatible with the ribbon you have installed. • Install a ribbon cartridge that is compatible with your printer. • Press the Pause/Resume button. Ribbon Sensor Error The ribbon temperature sensor is out of range. Calibrate the ribbon sensor: 1. Click on Cancel Print. 2. Open the cover and remove the ribbon cartridge. 3. Close the cover. 4. Select Card > ToolBox > Calibrate Ribbon > Calibrate. The Supply information is unavailable at this time. The printer driver does not automatically detect the ribbon type. 1. Click OK. 2. Click Device Options. 3. Clear the Automatically detect the installed Ribbon for every print job check box. 4. Select the Ribbon Type drop-down button and select the installed ribbon type. Wrong Ribbon Installed The printer is compatible with selected types of ribbons. An incompatible ribbon is installed. OR The Ribbon Type on the Device Options tab is set incorrectly. Verify the Ribbon Type on the Device Options tab is set correctly. If incorrect, select the matching ribbon type. 1. Open the cover and remove the ribbon cartridge. 2. Install a compatible cartridge and close the cover. Error Message Description Troubleshooting

Page 6-5 Troubleshooting Unable to Feed Card The printer is unable to feed a card from the input hopper. 1. Ensure that cards are available and loaded correctly. 2. Press the Pause/Resume button. To cancel the print, click Cancel Print. Unable to Read Settings from the Printer The printer driver does not detect the printer. 1. Click OK. 2. Verify that the printer is powered on. 3. Check for communications errors. See Section 6.1: Communications Errors. Error Message Description Troubleshooting

Cleaning Important: Clean the printer on a regular basis to ensure that the printer consistently produces high quality output. The cleaning described in this section is additional to the information on the Clean Printer tab of the ToolBox. For detailed information, reference the Cleaning Kit Instruction in the kit. 7.1 Using the Required Supplies For the maintenance procedures outlined for the printer, you will need a Printer Cleaning Kit, available from the reseller. This optional kit includes the following: • Printhead cleaning swabs pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's printhead. • Cleaning cards with an adhesive backing for cleaning the printer's rollers. • Gauze pads pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's interior and exterior. • Alcohol cards pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's platen rollers, card feed rollers. NOTE: As with any electronic device, internal components of the printer, such as the printhead may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground. At a minimum, make positive contact with the bare metal chassis of the printer with the hand prior to touching any internal electrical components. WARNING: Disconnect the printer's power cord whenever performing any type of maintenance procedure unless otherwise directed. AVERTISSEMENT: Débranchez le cordon d'alimentation de l'imprimante à chaque fois d'effectuer tout type de procédure de maintenance, sauf indication contraire.

June 2014 7.2 Cleaning Inside the Printer 1. Open the cover. 2. Remove the ribbon cartridge from the printer. 3. With compressed air, blow out all visible areas of the printer interior to remove debris. Note: If you do not have a can of compressed air, use a cleaning pad from the printer cleaning kit to wipe out all visible areas inside the printer. Remove any debris that may be inside. 4. Re-install the printing supplies. 5. Close the cover. 7.2.1 Cleaning Outside the Printer The printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a cleaning pad from the printer cleaning kit. 7.2.2 Cleaning the Printhead To maintain consistent print quality: • Clean the printhead every time the print ribbon is changed • Perform this procedure approximately every 3000 prints. 1. Remove watches, rings, bracelets and other jewelry. 2. Unplug the power cord from the electrical outlet. 3. Open the cover and remove the ribbon cartridge. 4. Use an alcohol swab (squeeze to saturate the tip) from the printer cleaning kit to firmly wipe back and forth across the surface of the printhead. 5. Reinstall the ribbon cartridge and close the cover when the printhead is completely dry. CAUTION: Do not use cleaning solvents of any kind or spray the printer with a cleaner! ATTENTION: Ne pas utiliser de solvants de nettoyage de toute nature ou vaporiser de l'imprimante avec un nettoyant! CAUTION: Never use a sharp tool or abrasive object to clean the printhead. Watches, rings, bracelets and other jewelry can damage the printhead. ATTENTION: Ne jamais utiliser un outil pointu ou un objet abrasif pour nettoyer la tête d'impression. Montres, bagues, bracelets et autres bijoux peuvent endommager la tête d'impression.

Firmware Updates New firmware releases provide enhancements, such as improved reliability, added features or better print quality. Updates are available for download from the Internet at support.hidglobal.com. Refer to the Workbench Printer Utility User Guide to download and install firmware updates. 8.1 Upgrade Information To upgrade the printer’s firmware, perform the following steps: 1. Run the FARGO Workbench Printer Utility. 2. If running FARGO Workbench Version 3 or greater: a. Select the Update Manager Workbench Utility. b. Select the printer(s) to update. c. Click the Select Firmware file… option to locate or enter this latest firmware file (FRW-00373_DTC100_v2.3.3.20.frm). d. Search for the firmware file, or enter the name and click Open. e. Click Begin Updating Firmware to send the file to the printer(s). 3. If running a FARGO Workbench release prior to Version 3: a. Choose the Application Menu at the upper left and select Upgrade Firmware. b. Enter the firmware file name or click Browse to find and select this latest firmware file (FRW-00373_DTC100_v2.3.3.20.frm). c. Click OK to send the file to the printer(s). 4. Restart the printer if it does not automatically restart.