Telstra 450 Features Manual

1. Adjusting the Ringer, Handset/Headset Volume • Press the (+) or (-) volume key to adjust the volume to the desired level: on hook adjusts ring volume; off hook adjusts handset/ headset/speaker 2. Calling Placing a Call On-hook dialling • Enter the required number and press the Dial soft key or lift the handset, OR • Lift the handset and enter the required number Answering a Call • Lift the handset OR • Press the Answer soft key OR • Press the green light on the ringing line • Pressing the Reject soft key will send the call directly to voicemail. (If you do not have voicemail your caller will hear an engaged tone) Ending a Call • Hang up the handset OR • Press the EndCall soft key 3. Lights on the phone • When a line is in use the light next to the line button is solid green light • When a call is on Hold the light next to the line button will flash red 4. Placing a Call on Hold • Press the Hold soft key or the Hold button To return to the call • Press the Resume soft key or the Hold button To make another call while the original caller is on hold • Press the New Call soft key • Enter the required number If multiple calls are on hold • Use the scroll key to select the desired call • Press Resume To join all three parties onto an impromptu conference call • With 2 calls in progress (1 call on hold and 1 call active) • Press More soft key • Press Join 5. Muting a call Muting a call prevents the caller from hearing you (mutes the microphone); however you can still hear the caller. • During a call press the Mute button (the Mute button is illuminated in red) On the Telstra 450 phone the Mute icon appears on the phone screen • To turn Mute off, press the Mute button 6. Transferring a Call Transfer call - Blind Blind Transfer enables you to transfer a call to another party with announcing the call prior to transfer. • During a call press the Trnsfer soft key or the Transfer button The Telstra 450 phone does not have a Transfer button • Press the Blind soft key • Enter the transfer destination number Your call is automatically transferred Transfer call - Supervised Supervised Transfer enables you to transfer a call to another party with consultation. • During a call press the Trnsfer soft key or the Transfer button (The Telstra 450 phone does not have a Transfer button) • Enter the transfer destination number • Press the Send soft key (if dialling internally, to reduce the time delay) Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 1 of 9

When the party answers, announce the call • Press the Trnsfer soft key or the Transfer button again to complete the transfer. (The Telstra 450 phone does not have a Transfer button) If the party refuses the call • Press the Cancel soft key to be returned to the original caller 7. Call Forwarding There are 3 Call Forward options, which can be set from your handset using either soft keys or Feature Access Codes; Call Forward Always, Call Forward No Answer and Call Forward Busy. Configuring call forwarding via the Forward soft key on your phone Call Forward Always To forward all your calls to another number Call Forward Always activation • Press the Forward soft key • Press 1 or select Always • Enter the required number to forward your calls to • Press the Enable soft key A moving arrow is displayed on the phone screen next to your phone number. Call Forward Always deactivation • Press the Forward soft key • Select Always • Select Disable Call Forward No Answer activation To forward your calls to another number, if not answered after a specified number of rings • Press the Forward soft key • Press 2 or select No Answer • Enter the required number to forward your calls to • Scroll down to the Forward After Rings field and enter the required number of rings (3 rings is the default) • Press the Enable soft key Call Forward No Answer deactivation • Press the Forward soft key • Select Call Forward No Answer • Select Disable Call Forward Busy activation To forward your calls to another number, if you are engaged on a call • Press the Forward soft key • Press 3 or select Busy • Enter the required number to forward your calls to • Press the Enable soft key Call Forward Busy deactivation • Press the Forward soft key • Select Busy • Select Disable 8. Do Not Disturb Do Not Disturb activation • Press the Do Not Disturb button The Do Not Disturb Service has been turned on. Your phone will not ring while this service is on. Do Not Disturb displays on your phone with an X next to your phone number as well as a scrolling message on the screen. The Telstra 450 phone does not have a Do Not Disturb button Note: The Do Not Disturb feature is only available if a user has an Executive service pack assigned to them. Do Not Disturb deactivation • Press the Do Not Disturb button The Do Not Disturb Service has been turned off and the X will disappear. The Telstra 450 phone does not have a Do Not Disturb button Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 2 of 9

9. Conference Calls While engaged in one call • Press the Conference button or the Confrnc soft key The Telstra 450 phone does not have a Conference button • Enter the required number or extension number of the new party When the call connects • Press the Conference button or the Confrnc soft key The Telstra 450 phone does not have a Conference button All parties are connected in a three-way call. Note: If either of the other two parties (providing they are internal parties) hangs up, your call with the remaining party stays intact. If you hang up, the other two internal parties remain connected. If one of the callers was an external inbound caller and you hang up the call will be disconnected. There can be a maximum of 3 parties on a conference call, unless you have the Executive service pack which has the N-Way feature which enables a total of 8 parties on a Conference call. 10. Call Waiting If the Call Waiting feature has been turned on, while engaged in a call • Call Waiting tone indicates another call to your line • Press the Answer soft key to switch to the incoming call The initial call is automatically placed on hold. • Using your scroll arrow you can toggle between calls and scroll onto the call that is on hold • Press the Resume soft key to resume your conversation You cannot receive additional calls while both lines are engaged Note: Call Waiting needs to be turned on either from the Services button on the Telstra Telephony Toolbar or via CommPilot user in the Incoming Calls menu. 11. Configuring Speed Dail buttons To configure a speed dial • Press the required Line button for a few seconds • Enter a First name, scroll down and enter a Last name (if required) • Scroll down to the Contact field and enter the phone number • Press Save to confirm changes 12. Adding names to the Contact Directory To add names to your Contact Directory (a maximum of 200 names can be entered) • Press the Directories button • Select Contact Directory • Select the Add soft key • Enter a First name, scroll down and enter a Last name (if required) • Scroll down to the Contact field and enter the phone number • Press Save to confirm changes • Press the Back soft key to go back a screen Note: If you enter incorrect information the X button under the scroll arrows act as a backspace key. 13. Call History Call History can be accessed in a variety of ways, using the arrow keys, using the Menu button and using the Directories button. To quickly view the Call History Press � for Placed Calls Press � for Received Calls Press � for Missed Calls Press �for Speed Dial Info To view the Call History via the Menu button • Press the Menu button Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 3 of 9

Page 4 of 9 Telstra IP Telephony 450/550/560/650/670 Handset Features Guide • Select Features (1) • Select Call Lists (3) (the following list appears) 1. Missed Calls 2. Received Calls 3. Placed Calls 4. Clear • Press the relevant menu option to view your Missed, Received or Placed calls To delete a single number from the relevant list • Select either Missed, Received or Placed calls • Using your scroll arrow, highlight the number to be deleted • Press the More soft key • Press the Clear soft key To delete an entire list • Press the Menu button • Select Features (1) • Select Call Lists (3) • Select Clear (4) • Select the list to clear 1. Missed 2. Received 3. Placed • Press the Back soft key to return to the previous screen 14. Settings Ring type To change your ring type • Press the Menu button • Select the Settings (or press 3) • Select the Basic (or press 1) • Scroll down and select the Ring Type soft key (or press 4) • Scroll and select a ring type option • Press the Play soft key to listen to the tune • Press the Select soft key to make that ring type your default ring • Press the Back soft key to return to the previous screen Contrast To change the Contrast of the phone screen • Press the Menu button • Select the Settings (or press 3) • Select the Basic (or press 1) • Select the Contrast (or press 2) • Press the Up or Down soft key to adjust the screen contrast • Press OK Backlight display To change the Backlight display of the phone screen • Press the Menu button • Select the Settings (or press 3) • Select the Basic (or press 1) • Select the Backlight Intensity (or press 3) • Select Backlight On Intensity and choose either High, Medium or Low • Press OK • Select Backlight Idle Intensity and choose either High, Medium or Low • Press OK • Select Maximum Intensity • Press the Up or Down soft key to adjust the intensity • Press OK • Press the Back soft key to return to the previous screen This option if set will override the settings in the Backlight On and Backlight Idle settings. Having it set high will use unnecessary amounts of power and will force the setting to maximum brightness. Headsets To specify the Headset memory • Press the Menu button • Select the Settings (or press 3) • Select the Basic (or press 1)

Page 5 of 9 Telstra IP Telephony 450/550/560/650/670 Handset Features Guide • Select the Preferences (or press 1) • Select the Headset (or press 3) • Select Headset Memory • Select Enable (a � will appear in the Enable check box to ensure this is selected) To enable the Jabra DHSG headset • Press the Menu button • Select the Settings (or press 3) • Select the Basic (or press 1) • Select the Preferences (or press 1) • Select the Headset (or press 3) • Select Headset Memory • Select Disable • Select the Back soft key • Select Analog Headset Mode (or press 2) • Select Jabra DHSG • Select the Back soft key The Jabra Headset requires a setting change On the scroll button on the headset stand • Press > to go to Electronic Hook switch ( 2nd option) • Scroll down and select DHSG (3rd option) Voice Portal – Message button 15. First time login setup • Press the Messages button or dial the Voice Portal number (ask your Group Administrator what this is) • Enter a passcode when prompted • You will be prompted to enter a new passcode and then re-enter the new passcode It is essential your passcode be changed for security reasons. It is important to keep your new passcode private. • Record your name when prompted • Press the hash key (#) • Follow the prompts to save the recording, or re-record your name 16. Login to the Voice Portal From your own phone • Press the Messages button, or dial the Voice Portal extension • Enter your passcode followed by the hash key (#) From another phone in your group: • Press the Messages button or dial the Voice Portal extension • Press the star key (*) during the greeting • Enter your mailbox ID (your extension) • Enter your passcode followed by the hash key (#) From a phone outside of your group: • Dial the Voice Portal phone number • Enter your mailbox ID (your extension) followed by the hash key (#) • Enter your passcode followed by the hash key (#) 17. Voice Portal main menu 1 Access your Voice Mailbox 2 Change your CommPilot Express profile† 3 Record your name 4 Change your Call Forwarding options 6 Make a call 8 Change your passcode 9 Exit the Voice Portal # Repeat this menu † Only available if assigned 18. Changing your mailbox greeting Busy greeting • Press Messages Button • Enter your passcode and press # • Press 1 to access your voice mailbox • Press 2 to change your mailbox Busy greeting

1 Record new Busy Greeting 2 Listen to current Busy Greeting 3 Revert to system default Busy Greeting * Return to Voice Messaging main menu # Repeat menu No Answer greeting • Press Messages Button • Enter your passcode and press # • Press 1 to access your voice mailbox • Press 3 to change your mailbox No Answer greeting 1 Record new No Answer Greeting 2 Listen to current No Answer Greeting 3 Revert to system default No Answer Greeting * Return to Voice Messaging main menu # Repeat menu 19. Voice Messaging main menu 1 Listen to your messages 2 Change your mailbox Busy greeting 3 Change your mailbox No Answer greeting 5 Compose and send a new message 7 Delete all messages * Go to the CommPilot Voice Portal # Repeat this menu 20. Listen to Your Messages New messages, flagged as urgent, are played first. The message envelope for each message is played first (time and date, sender if known), followed by the message itself. Use your keypad as follows to browse your messages (you can interrupt the message or envelope to perform any function) 1 2 � 3 4 � 5 � 6 � 7 ERASE 8 CALL BACK 9 MORE OPTIONS * BACK TO MAILBOX 0 # #...Save this message 7…Erase this message 2…Repeat this message 4…Return to previous message 5…Play the message envelope 6…Go to the next message 8…Call back the caller 9…Hear additional options *…Go back to the previous menu Feature Access Codes for Common Handset Features Note: Check that the access codes listed below are the default codes. Your Group Administrator may have modified these codes 21. Call Forwarding Always Activation • Lift the telephone handset, enter the assigned code *72 • Type the phone number to which calls will be forwarded • Replace the telephone handset The Call Forwarding Always service is on 22. Call Forwarding Always Deactivation • Lift the telephone handset • Enter the assigned code *73 • Replace the telephone handset The Call Forwarding Always service is off 23. Call Forwarding Busy Activation • Lift the telephone handset, enter the assigned code *90 • Type the phone number to forward calls when you are on the phone Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 6 of 9

Page 7 of 9 Telstra IP Telephony 450/550/560/650/670 Handset Features Guide • Replace the telephone handset The Call Forwarding Busy service is on 24. Call Forwarding Busy Deactivation • Lift the telephone handset, enter the assigned code *91 • Replace the telephone handset The Call Forwarding Busy service is off 25. Call Forwarding No Answer Activation • Lift the telephone handset, enter the assigned code *92 • Type the phone number to forward calls when you do not answer the phone • Replace the telephone handset The Call Forwarding No Answer service is on 26. Call Forwarding No Answer Deactivation • Lift the telephone handset, enter the assigned code *93 • Replace the telephone handset The Call Forwarding No Answer service is off 27. Call Forwarding Always Interrogation • Lift the telephone handset, enter the assigned code *21* • Replace the telephone handset 28. Call Forwarding Busy Interrogation • Lift the telephone handset, enter the assigned code *67* • Replace the telephone handset 29. Call Forwarding No Answer Interrogation • Lift the telephone handset, enter the assigned code *61* • Replace the telephone handset 30. Call Forwarding Always to Voice Mail Activation • Lift the telephone handset, enter the assigned code *21 • Replace the telephone handset The Call Forwarding Always to Voice Mail service is on 31. Call Forwarding Selective Activation • Lift the telephone handset, enter the assigned code #76 • Replace the telephone handset The Call Forwarding Selective service is on 32. Call Forwarding Always to Voice Mail Deactivation • Lift the telephone handset, enter the assigned code #21 • Replace the telephone handset The Call Forwarding Always to Voice Mail service is off 33. Call Park • While the call is active, place the call on Hold • Enter the assigned code *68 • Type the extension of phone on which the call is to be parked • Replace the telephone handset The call is parked at the indicated extension 34. Call Park Retrieve • Lift the telephone handset, enter the assigned code *88 • You are connected with the call you parked 35. Call Pickup • Lift the telephone handset, enter the assigned code *98 • The longest-ringing phone in your call pick-up group is connected 36. Directed Call Pickup • Lift the telephone handset, enter the assigned code *97 • Dial the intended phone number to conduct the directed call pickup • The directed call pickup is made and the call is connected

37. Directed Call Pickup with Barge-in • Lift the telephone handset, enter the assigned code *33 • Dial the intended phone number to conduct the directed call pickup • The directed call pickup is made if only one phone is ringing and the call is connected 38. Do Not Disturb activation Note: The Do Not Disturb feature is only active if a user has an Executive service pack assigned to them. • Lift the telephone handset, enter the assigned code *78 The Do Not Disturb feature has been turned on. Your phone will not ring while this service is on. 39. Do Not Disturb deactivation • Lift the telephone handset, enter the assigned code *79 40. Cancel Call Waiting • Lift the telephone handset, enter the assigned code *70 The Call Waiting service is turned off so that you can make an uninterrupted phone call. The Call Waiting service will be back on after the next outgoing phone call 41. Last Number Redial • Lift the telephone handset, enter the assigned code *66 • The last outgoing phone number is redialled 42. Call Return • Lift the telephone handset, enter the assigned code *69 • The last incoming phone number is redialled 43. Calling Line ID Delivery Blocking • Lift the telephone handset, enter the assigned code *67 • Dial the intended phone number • The call is placed, and your calling line ID is not displayed 44. Calling Line ID Delivery Per-call • Lift the telephone handset, enter the assigned code *65 • Dial the intended phone number • The call is placed, and your calling line ID is not displayed for this call 45. Anonymous Call Rejection To activate Anonymous Call Rejection per call • Lift the telephone handset, enter the assigned code *77 To deactivate Anonymous Call Rejection per call • Lift the telephone handset, enter the assigned code *87 46. Push-to-Talk • Lift the telephone handset, enter the assigned code *50 • Dial the intended phone number • The Push-to-Talk call is connected Note: This feature can be used between 2 users. This feature needs to be configured by the Customer Group Administrator in CommPilot. 47. Clear Voice Message Waiting Indicator • Lift the telephone handset • Enter the assigned code *99 • The visual message waiting indicator light on your phone has been cleared 48. Speed Dial 100 • Lift the telephone handset, enter the assigned code *75 • Enter a two digit number representing the speed dial number to be assigned • Enter the phone number to assign to the speed dial, press Send (You will receive a confirmation message that your speed dial was successfully assigned) Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 8 of 9

Page 9 of 9 Telstra IP Telephony 450/550/560/650/670 Handset Features Guide To dial the Speed Dial number • Enter # then two digits assigned, press the Dial soft key 49. Speed Dial 8 • Lift the telephone handset, enter the assigned code *74 • Enter a number from 2-9 representing the speed dial number to be assigned • Enter the phone number to assign to the speed dial and press the Send soft key (You will receive a confirmation message that your speed dial was successfully assigned) • To dial the Speed Dial number, enter the speed dial number assigned (2-9), press the dial soft key Note: Handset functions provide telephony services via your telephone handset. Your Group Administrator assigns these functions to you and your work group. You may need to check with them that these have been assigned to you. 50. Shared Call Appearance Call Retrieve and Location Control The ance Call Retrieve nother The Shared Call Appearance Call Location tion Note: When a shared line location has been ot be e ability 51. Reset the Phone Shared Call Appear feature allows a user to dial a FAC to retrieve an existing active call from a phone. • Lift the telephone handset • Enter the assigned code *11 Control feature enables the user to activate or deactivate a shared line. To activate a shared line location • Press the shared line to activa e t • Enter the assigned code *12 To deactivate a shared line loca • Press the shared line to deactiva e t • Enter the assigned code *13 deactivated, the line indicator will still flash red for an incoming call; however, the phone will not ring and the call cann answered from the flashing line. With a shared line location being deactivated, it has no effect on th to originate calls, i.e. outbound calls can still be made from that line location. • Press the Menu button • Select the Settings (3) • Select the Basic (1) • Select Restart the phone (5) • Press the Yes soft key to confirm the restart or the Back soft key to cancel the restart