Altinex MX2216RM Operation & User’s Manual

PRODUCT REVISION: 2 MX2216RM 6 - IN, 1 - OUT RGBS SWITCHER USER’S GUIDE

We are sure you will find it a reliable and useful product. Superior performance for the right price backed by solid technical and customer support is what we have to offer. The product you are holding in your hands is designed using state-of-the-art technology and is superior to anything available on the market. You will find this and our other products reliable, long lasting, and simple to operate. We are committed to providing our customers with solutions to the most demanding audio-visual installations at very competitive pricing. We appreciate your selection of our products and are confident that you will join the ranks of our many satisfied customers throughout the world. This manual covers: MX2216RM – 6 – in, 1 - out RGBS Switcher TABLE OF CONTENTS Page PRECAUTIONS / SAFETY WARNINGS .................2 GENERAL ...........................................................2 RACK MOUNT SAFETY GUIDELINES................2 INSTALLATION ...................................................2 CLEANING ..........................................................2 FCC / CE NOTICE...............................................2 ABOUT YOUR SWITCHER ....................................3 TECHNICAL SPECIFICATION ...............................3 DESCRIPTION OF MX2216RM..............................4 SELECT INPUT ...................................................5 AUTO SWITCH MODE BUTTON ........................5 STAND BY / ALL CHANNELS OFF BUTTON......5 RESET BUTTON .................................................5 BEEP ON/OFF BUTTON.....................................5 POWER UP DEFAULT SET ................................5 ANALOG OUTPUT..............................................5 POWER SUPPLY ................................................5 BI-DIRECTIONAL SWITCHING...........................5 APPLICATION DIAGRAM.......................................6 INSTALLING YOUR SWITCHER............................6 OPERATION...........................................................7 RS-232 CONTROL..............................................7 RS-232 PROTOCOL ...........................................7 MASTER-SLAVE CONFIGURATION ..................8 CONTACT CLOSURE (ONE WIRE ANALOG) CONTROL...........................................................9 MANUAL LOOP CONTROL.................................9 LOOP CONTROL WITH RS-232 COMMAND ...10 ACCESSORIES ....................................................11 FREQUENTLY ASKED QUESTIONS ...................11 TROUBLESHOOTING GUIDE..............................11 ALTINEX POLICY.................................................13 LIMITED WARRANTY .......................................13 RETURN POLICY..............................................13 CONTACT INFORMATION ...............................13

1 Please read this manual carefully before using your MX2216RM Switcher. Keep this manual handy for future reference. These safety instructions are to ensure the long life of your MX2216RM and to prevent fire and shock hazard. Please read them carefully and heed all warnings. 1.1 GENERAL • Unauthorized personnel shall not open the unit since there are high-voltage components inside. • Qualified Altinex service personnel, or their authorized representatives must perform all service. 1.2 SAFETY GUIDELINES FOR THE RACK- MOUNTING OF THE MX2216RM • Maximum operating ambient temperature is 35 (degrees C). • Never restrict the air flow through the devices’ fan or vents. • When installing equipment into a rack, distribute the units evenly. Otherwise, hazardous conditions may be created by an uneven weight distribution. • Connect the unit to a properly rated supply circuit. • Reliable Earthing (Grounding) of Rack-Mounted Equipment should be maintained. 1.3 INSTALLATION • For best results, place the MX2216RM Switcher on a flat, level surface in a dry area away from dust and moisture. • To prevent fire or shock, do not expose this unit to rain or moisture. Do not place the MX2216RM Switcher in direct sunlight, near heaters or heat radiating appliances, or near any liquid. Exposure to direct sunlight, smoke, or steam can harm internal components. • Handle the MX2216RM Switcher carefully. Dropping or jarring can damage internal components. • Do not place heavy objects on top of the MX2216RM. If the MX2216RM is mounted to a table or wall, use only Altinex made mounting accessories such as rack mount shelf DA1298RM or rack mount ears DA1299RM and cables for optimum setup. • To turn off the main power, be sure to remove the cord from the power outlet. The power outlet socket should be installed as near to the equipment as possible, and should be easily accessible. • Do not pull the power cord or any cable that is attached to the MX2216RM Switcher. • If the MX2216RM Switcher is not used for an extended period, disconnect the power cord from the power outlet. 1.4 CLEANING • Unplug the MX2216RM’s power cord before cleaning. Clean surfaces with a dry cloth. Never use strong detergents or solvents such as alcohol or thinner. Do not use a wet cloth or water to clean the unit. 1.5 FCC / CE NOTICE • This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. • This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may

a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. • Any changes or modifications to the unit not expressly approved by Altinex, Inc. could void the user’s authority to operate the equipment. ABOUT YOUR SWITCHER 2 The MX2216RM is a 6-in 1-out high resolution RGBS relay switcher designed to allow the connection of as many as six computer video or broadcast video sources to a single presentation display. The MX2216RM can be controlled using its front panel through RS-232, or through contact closures. Contact closure control requires the use of an optional adapter, part # RC5204CC. The MX2216RM uses relays internally for each channel, enabling it to pass a variety of low-voltage signal types in addition to RGBS. This also includes RGsB, Component Video (Y, R-Y, B-Y), S-Video (Y/C), Composite Video, Audio, and RS-232. The MX2216RM can also be used bi-directionally; a signal can be routed “backwards” through the switcher to allow a single source to be connected to as many as six displays. The MX2216RM offers a 9-pin control port which provides a means of interconnection for RS-232 and Contact Closure control, as well as other special features. For instance, when multiple MX2216RM units are looped together to create a larger switcher, two pins on the 9-pin control ports can be connected to make the switchers respond as a single unit. Using a similar method, multiple MX2216RM units can be made to operate in a Master-Slave mode, with all units responding to a single button selection. Using optional hardware, a single MX2216RM can be rack-mounted as a single unit or two units can be rack-mounted side-by-side. TECHNICAL SPECIFICATIONS 3 FEATURES/DESCRIPTION MX2216RM GENERAL No. of Inputs 6 Input Connectors Six 4 BNC Female No. of Outputs 1 Output Connector 4 BNC Female Compatibility RGBS, RGsB, Component Video (Y, R-Y, B-Y), S-Video (Y/C), Composite Video, and Audio Table 1. MX2216RM General MECHANICAL MX2216RM Material 0.1” Aluminum Finish Gray Top Panel Lexan Height (inches) 3.38in (86mm) Width (inches) 8.50in (216mm) Depth (inches) 4.38in (111mm) Weight (pounds) 3.0lbs (1.36kg) Ship Weight (pounds) 4.0lbs (1.82kg) T° Operating 10°C-35°C T° Maximum 50°C Humidity 90% non-condensing MTBF (calculations) 40,000hrs Table 2. MX2216RM Mechanical ELECTRICAL MX2216RM Input Video Signals Analog Signal +/-10V p-p max. Impedance 75 Ohms (unselected input) Input Sync Signals Composite Sync TTL(+/-), Analog 0.3-1.0V Sync on Green -0.3V Impedance pass-through Output Video Signals Analog Signal +/-10V p-p max. Fall/Rise Time (ns) 1.9 Impedance 75Ohms (pass- through)

Composite Sync TTL(+/-), Analog 0.3-1.0V Sync on Green -0.3V Impedance pass-through Frequency Compatibility Horizontal 15-200 kHz Vertical 30-190 Hz Typical Video Bandwidth 400 MHz Cross-talk -48dB @ 10 MHz Coupling DC Power External Power Adapter 90-140V/200-240V (selectable) Power Consumption 10 watts max. Table 3. MX2216RM Electrical DESCRIPTION OF MX2216RM 4

to essentially all of the switcher’s capabilities. In addition to standard switching functions, the unit has control and switching functions that could be very useful in a variety of special applications. 4.1 SELECT INPUT When buttons 1 through 6 are pressed, the corresponding INPUT will be selected and displayed. LED’s on the front and rear panel will light simultaneously to indicate which selection has been made. 4.2 AUTO SWITCH MODE BUTTON This function is not operational at this time and is reserved for future upgrades. 4.3 STAND BY / ALL CHANNELS OFF BUTTON This function allows a user to turn OFF all input signals. It is very useful when the MX2216RM Switcher is used in applications when there is a need to turn the display or the source OFF. Press this function key (F2) to switch to a no signal condition. The LED next to the F2 will light to indicate that it is in this mode. To resume input Select switching, simply press the desired INPUT. 4.4 RESET BUTTON This function allows a user to RESET the switcher without unplugging the unit. Press the function key RESET (F3) and hold it for 2 seconds. When you hear beeping sound, release the key. All of the LED’s will flash simultaneously. The switcher is now reset. All previous defaults, such as power on, channel default and other user settings are maintained. 4.5 BEEP ON/OFF BUTTON This function allows a user to have audible feedback when buttons are pressed. The factory default is “beep ON”. However, in some applications, sound may be undesirable. To disable sound, press this function key (F4) and hold it for approximately 2 seconds until the beeping sound is heard. The function is now disabled. To enable it, repeat the same steps. The setting is stored in the memory and is maintained during the power up sequence. 4.6 POWER UP DEFAULT SET This function allows a user to select the channel that will be ON at power up. To select the default channel, press the selected channel switch and hold it for approximately 2 seconds until you hear a beeping sound. If the unit is turned off and turned back on, the LED of the selected channel should light. 4.7 ANALOG OUTPUT Analog output of the MX2216RM can be used for controlling several switchers simultaneously. The analog amplifier drives the analog output pin 9 on a 9-pin “D” connector. The output can range from 0 V to approximately 5.0 V. The output impedance of this pin is 100 Ohms and it can sink or source up to 5 mA of current. By using this output, several switchers can operate in gang mode. To do this, the analog output of the master switcher (pin 9) is connected to the analog input of the slave switchers (pin 9). Now, every time a channel is selected on the master switcher, the output voltage of the analog output will be set to switch all other switchers into the same channel. The simplicity of this approach is that only 2 wires (one to pin 9 and one to ground) are required to connect and control all of the switchers. The selection of channels can also be accomplished by RS-232 on the master switcher with all slave switchers connected through the analog control pin. A maximum of four switchers can be connected in this configuration. 4.8 POWER SUPPLY The MX2216RM Switcher has 5V power supply available on pin 8 of the 9-pin “D” connector. This voltage can be used to drive external circuits or as a pull up voltage for open collector type outputs. The total current on this pin should not exceed 150 mA of continuous operation or 500 mA for 5 minutes. 4.9 BI-DIRECTIONAL SWITCHING The MX2216RM Switcher uses very high bandwidth relays to provide you with a 400 MHz bandwidth. Each input, when not selected, is terminated to 75 Ohms resistor. This is done to make sure that the video lines are always terminated whether a channel is selected or not.

can be connected in a reverse direction. In this configuration one video source is selectively sent to each of the video monitors. This capability is referred to as bi-directional switching. In this configuration only one display device can be operational at any given time. APPLICATION DIAGRAM 5 INSTALLING YOUR SWITCHER 6 Step 1. Make sure that the power input is set to the proper AC voltage in your country. An incorrect setting can result in unit damage not covered by warranty. Step 2. Connect the power cord to the unit and plug it into the power outlet. Step 3. Connect the cables from the video sources (computers) to the input channels and connect the output channel to the display device (i.e. monitor or projector). Step 4. If a control system is used to control the unit, connect the RS-232 port to the control system RS-232 card. An improper connection may result in RS-232 interface damage. Step 5. Confirm that the picture quality on all displays is good. If you are not receiving a signal, make sure that the display is compatible with the resolution of the computer graphics card. Contact Closure control requires the use of cable part # RC5204CC. CONGRATULATIONS! YOU ARE DONE. If you experience any problems, please call 1-800-258-4623 or 1-714-990-2300 for international calls.

The MX2216RM Switcher uses a female 9-pin HD connector on its rear panel that allows access to a variety of control capabilities. PIN No. PIN Designation 1 No connection 2 RS-232 Transmit 3 RS-232 Receive 4 No connection 5 Ground 6 Multiple Switcher Loop Control 7 Analog Switch Voltage Input 8 +5 V (150 mA max) 9 Analog Voltage Output It is generally recommended to select a single method of control for each application, as the activation of several different controls simultaneously may cause unpredictable results. The majority of control systems and computers used in presentation system applications use the RS-232 communications standard. To connect the MX2216RM Switcher to a control system or computer for RS-232 Control, only three pins are required on each port: Transmit (TX), Receive (RX), and Ground (GND). The Transmit pin from the control system or computer must be connected to the Receive pin out of the switcher’s Control Port; do not connect Transmit to Transmit or Receive to Receive. The are following are typical cable wiring pin outs: IBM PIN No. MX2216RM PIN No. 3 2 2 3 7 5 Connection of IBM-PC 25-pin D to MX2216RM 9-pin D. Note: 5, 6, & 20 shorted together in IBM side only. IBM PIN No. MX2216RM PIN No. 2 2 3 3 5 5 Connection of IBM-PC 9-pin D to MX2216RM 9-pin D. Note: 4, 6, 8 shorted together in IBM side only. Port setting preferences for the control system or computer used to control the switcher should be set as follows: BAUD RATE (Bits per second) 2400 Data bits 8 Parity None Stop Bits 1 There is no software or hardware flow control implemented. The RS-232 input has a 6-character buffer and will not execute additional commands until the previous command is fully processed. 7.2 RS-232 PROTOCOL [INP0] All channels OFF [INP1] Select Input 1 [INP2] Select Input 2 [INP3] Select Input 3 [INP4] Select Input 4 [INP5] Select Input 5 [INP6] Select Input 6 [RSET] Reset unit to user defaults [VERN] Returns firmware version numbers Commands must be issued as shown, in ALL CAPS and with the brackets [ ] included in the command string. After processing a valid command, an [OK] string will be returned. The [VERN] command will return the corresponding software version being used by the switcher, such as an error string, [ERR] will be returned. If the control system being used is not setup to wait for the [OK] string, it is important to include a 100 millisecond delay between each command. Figure 1

feedback commands from the switcher to the control system when the buttons on the front panel of the switcher are pressed. The Feedback codes are as follows: Key pressed Description Feedback Code 1 Input Select [INP1] 2 Input Select [INP2] 3 Input Select [INP3] 4 Input Select [INP4] 5 Input Select [INP5] 6 Input Select [INP6] STAND BY All Outputs OFF [INP0] RESET Reset [RSET][INPx] The following commands are added to the standard set of commands in order to facilitate control of multiple units using a single RS-232 control port. These commands are available on the switcher that has firmware revision number: 2.0. Use [VERN] commands to determine the firmware revision. These commands add additional flexibility to the switcher. [InnOmm] nn - Input Number 00 to 99 mm - Output Number 01-99 This command connects any input to any output. The switching occurs as soon as the command is completed. The input 00 is used to disconnect a particular output from any input. For example, command [I00O01] will disconnect output 1 from any input. [OUTmm] This command sets the MX2216RM Switcher to respond to any specific output only. The default setting is output 1. [SETxnnmm] x - select input number nn - Minimum input number mm - Maximum input number This command is designed to allow the MX2216RM Switcher to program each of the inputs to respond to a selected range of input commands. For example, if command [SET10104] is issued, then the following commands will select only Input 1: [I01O01], [I02O01], [I03O01], and [I04O01]. In other words a range of I/O commands can address the same input. The default settings for each of the inputs are as follows: Input 10101, Input 20202, Input 30303, Input 40404, Input 50505, and Input 60606. 7.3 MASTER-SLAVE CONFIGURATION These feedback codes allow multiple MX2216RM Switchers to be connected in a Master-Slave configuration, if desired. When the control ports of two units are connected as shown below, the slave unit duplicates the actions of the master unit. The same unit can still be controlled from its front panel or through another RS-232 control. MX2216RM 9-pin D Master PIN No. MX2216RM 9-pin D Slave PIN No. 2 3 5 5 Master-Slave Control Port Connection A Master-Slave configuration can be achieved also by Analog Switch Voltage using pin#9 and pin#7. MX2216RM 9-pin D Master PIN No. MX2216RM 9-pin D Slave PIN No. 9 7 5 5 Master-Slave Analog Switch Voltage Connection Figure 2

control over the slave unit. 7.4 CONTACT CLOSURE (ONE WIRE ANALOG) CONTROL The one-wire control is an alternative to a multi- wire contact closure control. This control pin allows you to select different channels based on the DC voltage level on pin 7 of the 9 pin D connector. Internally, pin 7 is pooled up to 5 volts by a 10k resistor. Thus, by selecting the proper resistor values connected to ground any channel can be selected. Although the channel selection next to the relay contact is latching and will maintain the last relay selected channel, it is recommended that momentary contact closures not be used. Typical resistor values and wire connections are shown below. In some cases, it may be preferable to use a seven-conductor wire to control the switcher with contact closures. The RC5204CC adapter is available to accommodate this need. The pin outs for this adapter are as follows: 9 pin “D” Male Description 9 pin “D” Female Input 7 1.2K 1 1 7 3.3K 2 2 7 6.8K 3 3 7 12K 4 4 7 22K 5 5 7 51K 6 6 7 0 short 7 NONE 5 Ground 9 The following voltages apply for selecting the required channel: Input number min. (V) nom. (V) max. (V) 1 0.35 0.55 0.75 2 1.07 1.27 1.47 3 1.80 2.00 2.20 4 2.52 2.72 2.92 5 3.25 3.45 3.65 6 3.97 4.17 4.37 These voltage levels can be set using analog outputs from different control systems or spare dimmer control outputs. 7.5 MANUAL LOOP CONTROL Loop control is used when multiple units of the MX2216RM are connected to form a single switcher. When the input channel button is pressed the loop control pin is internally grounded and the MX2216RM Switcher selects INPUT 4 as the default input. In this configuration, the loop control pin 6 on the 9 pin D connector is connected to the same pin on all switchers. MX2216RM LOOP MX2216RM LOOP 6 6 5 5 MX2216RM 9-pin “D” Loop Figure 3 Figure 4

+5volts. This limits the number of switchers looped to a maximum of 10 switchers that are daisy chained together using this method. More specifically, the output of one switcher is connected to INPUT 6 of the next switcher. Once loop control is enabled, these switchers will automatically switch video signals to the output of the second switcher through INPUT 6. Keep in mind that you are always going to have one less input than the total number of inputs available on all switchers. The figure above is for an 11-in 1-out switcher. 7.6 LOOP CONTROL WITH RS-232 COMMAND When multiple MX2216RM units are connected to form a single switcher and RS-232 commands are used to control these units, please connect the units according to following diagram. If you want to create an 11 by 1 switcher using two 6 by 1 switchers, the following commands must be used to control these switchers: Input 1 through Input 6 [OUT01] Input 7 through Input 11 [OUT02] This will setup each switcher as a different output number. To control the switchers, use the following commands (connect transmit line from control system to receive line on both switchers): [I01O01] Select input number 1 [I02O01] Select input number 2 [I03O01] Select input number 3 [I04O01] Select input number 4 [I05O01] Select input number 5 [I06O01] Select input number 6 [I01O02] Select input number 7 [I02O02] Select input number 8 [I03O02] Select input number 9 [I04O02] Select input number 10 [I05O02] Select input number 11 Figure 5 Figure 6

TM1276 Table Mount bracket for 2U ½ Rack- Wide RACK MOUNTING ACCESSORIES DA1298RM Rack mount shelf for two units side by side DA1299RM Rack mount kit for single unit. CONTROL CABLES RC5204CC Analog to contact Closure Adapter 6 ft RC5207CC RS-232/Master-Slave Control cable HIGH RESOLUTION 4 BNC to 4 BNC COAXIAL CABLE CB4100MR Bulk Cable 4 coaxes (500ft minimum) CB4103MR 3 feet, 4 BNC to 4 BNC coaxial cable CB4106MR 6 feet, 4 BNC to 4 BNC coaxial cable CB4112MR 12 feet, 4 BNC to 4 BNC coaxial cable CB4125MR 25 feet, 4 BNC to 4 BNC coaxial cable CB4150MR 50 feet, 4 BNC to 4 BNC coaxial cable CB4175MR 75 feet, 4 BNC to 4 BNC coaxial cable CB41100MR 100 feet, 4 BNC to 4 BNC coaxial cable CB41150MR 150 feet, 4 BNC to 4 BNC coaxial cable SUPER HIGH RESOLUTION 4 BNC to 4 BNC COAX CB4300MR Bulk Cable 4 coaxes (500ft minimum) CB4306MR 6 feet, 4 BNC to 4 BNC coaxial cable CB4312MR 12 feet, 4 BNC to 4 BNC coaxial cable CB4325MR 25 feet, 4 BNC to 4 BNC coaxial cable CB4350MR 50 feet, 4 BNC to 4 BNC coaxial cable CB4375MR 75 feet, 4 BNC to 4 BNC coaxial cable CB43100MR 100 feet, 4 BNC to 4 BNC coaxial cable CB43150MR 150 feet, 4 BNC to 4 BNC coaxial cable POWER CABLES PC5301US Power cable for US PC5302US Power cable for U.K. PC5303US Power cable for Australia PC5304US Power cable for Germany FREQUENTLY ASKED QUESTIONS 9 No: Question Answer 1 When I press F1 nothing happens. What is a purpose of this function? The F1 function is reserved for future use. It does not perform any functions at the present time. 2 What is the LED next to the F1 button used for? This LED is also reserved for future use. It is currently non- operational. 3 When I press the RESET button, the switcher does not respond. Why? You must press and hold the button for approximately 2 seconds, until you hear a beeping sound and all of the LED lights flash. This is designed to avoid accidental resetting. 4 Can the MX2216RM be rack mounted? The MX2216RM can be rack mounted as a single unit or two units side by side. The width of the unit is 1/2 rack wide. Altinex offers rack mount ears for single unit mounting (part# DA1299RM) and rack shelf for mounting two units (part# DA1298RM). 5 Can the MX2216RM be used to pass Composite Video, S- Video or Component Video? Yes. Simply use the corresponding channels to pass the signals (e.g. For composite video, you may use the Red input channel and the Red output channel, or you can use the Blue input channel and Blue output channel). Since the MX2216RM is a relay switcher, it can be used as a contact closure control or to switch virtually any type of video signal. 6 Can the MX2216RM Yes, the MX2216RM uses a universal internal power

throughout the world. Please make sure to have the voltage setting in the correct position and please make sure to use the proper adapter cable for the country where it will be used. Adapter cables for several countries are available through Altinex. 7 How do I control several MX2216RM Switchers with one RS-232 card in a control system? You can not control multiple MX2216RM Switchers with one card at this time. The unit has ID codes and can be differentiated by the control system. Call Altinex if this requirement is important for your system. 8 Can I use contact closure to control the MX2216RM Switcher? A special cable that plugs into the RS-232 port and converts contact closure into analog control is available. This is the RC5204CC cable is made by Altinex on request. 9 Can the MX2216RM Switcher be looped with other MX2216RM Switchers? Yes, in exactly the same way as described in this manual when the MX2216RM is slaved to another MX2216RM. TROUBLESHOOTING GUIDE 10 • Please make sure, that input signal formats are the same for input (source) and output (display). • Please make sure that the input signal amplitude levels are as follows: • RED, GREEN, and BLUE are less than 10 V. • SYNC is less than 1.0 V and more than 0.3 V. • Please use the appropriate input voltage 110 VAC or 220 VAC. • Please make sure that proper quality of cables is used. We recommended Altinex made cables for the best results. • If the problem shows up after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct the problem. • If a problem exists with the MX2216RM please reset the unit by pressing the RESET key for more than 2 seconds. • Make sure that not all channels (inputs) are OFF (i.e. RED LED is not ON next to the STAND BY key). • If you are using any control software or hardware to control the MX2216RM, then first verify operation of the unit using the MX Control software available from the Altinex web-site: www.altinex.com. Make sure that the cable is made according to manual, where RX pin of the MX2216RM is connected to TX pin of the computer. • If you are controlling the unit by RS-232 command, make sure there is minimum delay of 100 milliseconds before sending a next command. • If you have multiple MX2216RM Switchers connected in Master-Slave mode or Loop- Control mode, please make sure to have a connection of RS-232 port according to manual.

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident. 11.2 RETURN POLICY It is very important to Altinex that you receive the products that you have ordered and that this product fulfills your need. In the unlikely event, that an Altinex product needs to be returned please follow the policies below: Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package. If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative. If the product is in your possession for more than 30 days, the restocking fees will apply. Altinex will not accept any returns on cables or custom products. If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done. 11.3 CONTACT INFORMATION Sales Department Phone: 714-990-2300 Fax: 714-990-3303 Accounting Department Phone: 714-990-6088 Fax: 714-990-5778