Ameriphone III Operating Instructions Manual

Text Telephone 12082 Western Avenue Garden Grove, CA 92841 TTY/TDD: (800) 772-2889 VOICE: (800) 874-3005 Fax: (714) 897-4703 email: [email protected] web: www.ameriphone.com ©2003 Plantronics, Inc. All rights reserved. Ameriphone, Walker and Plantronics are trademarks or registered trademarks of Plantronics, Inc. M082503 DIII Rev A Operating Instructions

low basic safety precautions to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all Instructions. Observe all warnings and other markings on the product. 2. During thunderstorms, avoid using tele- phones except cordless models. There may be a slight chance of electric shock from lightning. 3. Do not use a telephone near a gas leak. If you suspect a gas leak, report it immediate- ly, but use a telephone away from the area where gas is leaking. 4. Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swim- ming pool, bathtub, kitchen sink or laundry tub. Do not use liquids or aerosol sprays for clean- ing. If the product comes in contact with any liquids, unplug any line or power cord immedi- ately. Do not plug the product back in until it has dried thoroughly. 5. Install this product in a protected location where no one can trip over any line or power cord. Protect cords from damage or abrasion. 6. If this product does not operate normally, read “troubleshooting” section. If you cannot resolve the problem, or if the product is dam- aged, refer to the Ameriphone Warranty. Do not open this product except as may be directed in this owner’s manual. Opening this product or reassembling it incorrectly may expose you to hazardous voltages or other risks. Opening this product automatically voids the warranty. 7. If this product uses batteries as power back-up during power outages, replace batteries only as described in this owner’s manual. Do not burn or puncture used batteries — they con- tain caustic chemicals. 8. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled on the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in further damage. E. If the product has been dropped or appears damaged. ADDITIONAL SAFETY NOTES FOR CANADI- AN USERS NOTICE: The Canadian Department of Communications label identifies certified equip- ment. This certification means that the equipment meets certain telecommunications network protec- tive, operational and safety requirements. The department does not guarantee the equipment will operate to the user's satisfaction. Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian main- tenance facility designated by the supplier. Any repairs or alteration made by the user to this equip- ment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utili- ty, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as soon as possible. NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any com- bination of devices subject only to the requirement that the sum of the load numbers of all devices does not exceed 100. SAVE THESE INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS F. If the product exhibits a distinct change in performance. 9. If this product has a polarized plug with one wide prong, it may not fit in non-polarized out lets. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.

CHAPTER 1: INTRODUCTION ........................................................................................................3 CHAPTER 2: COMPONENT CHECKLIST ......................................................................................3 CHAPTER 3: IDENTIFYING THE FEATURES ................................................................................4 CHAPTER 4: INSTALLATION ..........................................................................................................6 A. Power and Phone Line Connection ..........................................................................6 B. Loading Paper Into Printer........................................................................................6 CHAPTER 5: SETTING UP YOUR TTY ............................................................................................7 A. Relay Number Voice Announcer ..............................................................................7 B. Phone Directory for Memory Dialing ........................................................................7 C. Factory Preset Modes of Operation ........................................................................7 D. Personalized Greeting Message (optional) ..............................................................8 E. Personalized Outgoing Message for Auto Answer (optional)....................................8 F. Other Operation Options (optional) ..........................................................................8 F.1 Printer Letter Sizes..................................................................................8 F.2 Screen Display Direction ........................................................................8 F.3 Tone/pulse Dialing ..................................................................................8 F.4 Changing Password for Remote Message Retrieval ..............................9 F.5 Turning Off Toll Saver and Selecting Number of Rings for Auto Answer ........................................................9 F.6 Transmission Speeds..............................................................................9 F.7 Call Interrupt ..........................................................................................9 F.8 Relay Voice Announcer ........................................................................10 F.9 Printing Auto-Answer Message ............................................................10 CHAPTER 6: OPERATING YOUR TTY ............................................................................................10 A. Making a Phone Call (Direct Connect) ..................................................................10 A.1 Turning Off Audible Identification Tone (optional) ................................10 A.2 Manual Dialing from Keyboard..............................................................10 A.3 Memory Dialing ....................................................................................11 A.4 Calling 911 Emergency Number ..........................................................11 A.5 Last Number Redial ..............................................................................11 A.6 Auto Busy Redial ..................................................................................11 B. Answering a Phone Call..........................................................................................11 C. Call-On-Hold ..........................................................................................................12 D. Using Auto Answer ................................................................................................12 E. Playing Back/ Clearing Recorded Messages ........................................................12 F. Retrieving Messages Remotely ..............................................................................12 G. Preparing a Memo ..................................................................................................13 H. Sending a Prepared Memo ....................................................................................13 I. Recording a Conversation Into Memory ................................................................13 J. Reviewing and Editing a Memo ..............................................................................14 K. Printing a Memo or Conversation Stored in Memory .............................................14

CHAPTER 7: ADDITIONAL FEATURES ......................................................................................14 A. Wait For Response ..............................................................................................14 B. Call Transfer ..........................................................................................................14 C. 3-Way Calling ........................................................................................................15 D. Telebanking and Credit Card Calling ......................................................................15 E. Checking Available Memory....................................................................................15 F. Clearing The Entire Memory ..................................................................................16 G. Using an External Printer........................................................................................16 H. Voice Carry Over Calls (VCO)......................................................................... ......16 I. Using Acoustic Cups ..............................................................................................17 J. Using Help Menu ....................................................................................................17 K. Date and Time Stamping ........................................................................................17 L. ASCII Code ............................................................................................................18 CHAPTER 8: AVAILABLE OPTIONAL ACCESSORIES ..............................................................19 A. Installing or Replacing Batteries ............................................................................19 B. Heavy Duty Batteries ..............................................................................................19 C. Built–In Printer ........................................................................................................19 D. Training Videos ......................................................................................................19 CHAPTER 9: TROUBLE SHOOTING ............................................................................................20 CHAPTER 10: MAINTENANCE INFORMATION ............................................................................21 A. Caring for Your TTY ..............................................................................................21 B. Recharging Batteries ..............................................................................................21 CHAPTER 11: TTY USER'S ETIQUETTE ........................................................................................21 CHAPTER 12: WARRANTY INFORMATION ................................................................................22 CHAPTER 13: REPAIR INFORMATION ..........................................................................................23 CHAPTER 14: FCC REGISTRATION ..............................................................................................24 CHAPTER 15: SPECIFICATIONS ....................................................................................................24 CHAPTER 16: PROTECTION PLUS EXTENDED WARRANTY PROGRAM ..............................25 OWNER REGISTRATION CARD ..............................................................................27 INDEX ........................................................................................................................................29

Telephone (TTY) from AMERIPHONE Inc. It has been designed to meet the highest quality stan- dards in order to provide you with years of conve- nience and trouble free service. Please read these operation instructions thoroughly before using your TTY. Keep this manual for future reference. You must save your sales receipt as proof of pur- chase in the event that you need warranty service. Mail in your Product Registration Card within ten days. Although registration is not required for war- ranty service, the information you provide will allow us to contact you with any new developments about your TTY’s operation. Your TTY comes with a one year warranty. To ensure years of trouble free service, we also offer our exclusive PROTEC- TION PLUS EXTENDED WARRANTY PROGRAM at a very minimal cost. PROTECTION PLUS offers savings on TTY accessories and much more. Please see Chapter 12 and 17 for warranty details. Please retain all original packing material for shipping your TTY to a service location safely if and when it needs servic- ing. Throughout this manual, is used to denote a key on the keyboard. For example, rep- resents the return key. tells you what is being displayed on the TTY screen. For example, means the word DIALING is displayed. DIALOGUE Keyboard: The following special function keys are not presently functional in Baudot mode of transmission: @, %, ^, &, *, _, < and >. Thus, you don't need to be concerned with them, there is nothing wrong with the keyboard. They are only functional in the ASCII mode. If you have any questions about your DIALOGUE TTY, please call our Customer Relations Depart- ment at (714) 897-1111 (TTY) or (714) 897-0808 (Voice). CHAPTER 1 INTRODUCTION CHAPTER 2 COMPONENT CHECKLIST Your DIALOGUE TTY package should contain the following items Telephone Cord DIALOGUE OPERATING INSTRUCTIONS AND QUICK GUIDE Figure 1 - Package Components Six NiCad Rechargeable Batteries (Installed) Operating Instructions DIALOGUE TTY Printer Paper (DIALOGUE III–P) AC Adapter/Charger DIALING 3

Features on DIALOGUE III / III–P CHAPTER 3 IDENTIFYING THE FEATURES Printer compartment Acoustic cups AC adapter/charger jack Handset orientation reference diagram Printer paper cover Jack for telephone Telephone line jack Telephone ring signaler ON/OFF switch (optional) Optional heavy duty battery compartment Battery compartment (underneath) Display screen Call signal status indicator light Power ON/OFF switch Power indicator key advances printer paper by one line Scroll key scrolls messages forward on the screen Spacebar Built–in handle (underneath) Scroll key scrolls messages backward on the screen key, press other keys while holding this key down to activate special TTY functions. Special functions, see page 5 Telephone ring signaler Printer ON/OFF switch (DIALOGUE III–P only) 4

2 to create or edit memos. (Pages 8, 13) Escape – Hold down and press to exit from special function modes and go back to normal TTY opera- tion. (Page 7) Redial – Hold down and press to redial the last dialed number. (Page 11) Dial – Hold down and press 0 to dial a phone number from the key- board or Phone Directory. (Page 10, 11) Phone Directory – Hold down and press 1 to create or change a phone number in memory directory. (Page 7) Special Function Keys on DIALOGUE III / III–P Message Playback – Hold down and press 6 to playback recorded mes- sages. (Page 12) Record Conversation – Hold down and press 4 to record a conversa- tion and put it into memory. (Page 13) Send Memo – Hold down and press 3 to send memo from memory. (Page 13) Auto Answer – Hold down and press 9 to turn on your automatic an- swering system. (Page 12) Option – Hold down and press 7 to review or change the operation settings of your TTY. (Pages 7, 8, 9, 10) Hang Up – Hold down and press 8 to hang up on your telephone con- nection without turning your TTY off. (Page 10) Clear – Hold down and press 5 to clear all memos, conversations or recorded messages in memory. (Page 16) CHAPTER 3 (CONTINUED) 5

Connect the phone cord and the AC adapter/charger to the DIALOGUE TTY as shown below. The AC adapter/charger pro- vides power to operate DIALOGUE TTY while automatically charging the rechargeable bat- tery in the battery compartment. You should only use the AC adapter/charger supplied with your TTY. When the TTY is not in use, turn the power off but keep the charger plugged in. B. Loading Paper Into Printer Figure 4 - Pulling printer paper through its cover Figure 3 - Installing printer paper Figure 2 - Removing paper tray cover AC Outlet AC Adapter CHAPTER 4 INSTALLATION If your TTY is equipped with a built–in printer, follow these steps for loading printer paper. Use 2 1/4" wide thermal paper only. Printer paper can be ordered from Ameriphone or any office products supplier. 1. Turn your TTY on. 2. Turn the printer switch on. 3. Remove the paper cover by pressing down with both thumbs and sliding it towards the back (see Figure 2). 4. Cut the paper to form a wedge as a lead. Push the end of the paper as far as pos- sible into the slot at back of the printer (see Figure 3). 5. Pull the paper once it comes out of the top or press the key several times to advance the paper. 6. Feed the paper through the tear off slot in the paper cover (see Figure 4). Deposit the paper into the paper compartment and adjust the roll to eliminate any exces- sive slack. Slide the paper cover into po- sition. Your printer is now ready to print your conversations. Phone Wall Outlet Telephone or Signaling Devices (Optional) Phone Cord 6

1. Turn on the TTY. 2. Hold down and press 1 to select directory. 3. Type in name (up to 9 charac- ters) and press . 4. Type in the phone number (up to 18 dig- its). Press to go on to the next directory entry. 5. When finished, hold down and press to return to normal TTY operation. NOTE: A comma (,) may be entered any- where in the digit string as a 2-second pause during dialing. See Page 18 to store an ASCII phone number 2. Editing Phone Directory 1. With the TTY on, hold down and press 1 . 2. Press to scroll names in the directory. Press to select name and number. 3. If you want to change the number of the person, press key to move the blinking cursor to the right of the digit you want to change, press to erase the digit Your TTY comes preset with the following modes of operation: 1. "Hello, GA" greeting to greet callers when you press and G simultaneously. 2. "Thank you for calling, please leave a message, GA" for auto answer outgoing message. 3. The printer prints incoming messages in upper case and outgoing messages in lower case. 4. Characters are scrolled from right to left on display screen. 5. Tone dialing, the most common telephone mode of operation. 6. Slash (/) punctuation key as password for remote message retrieval. 7. Toll Saver automatically answers first call after five rings and subsequent calls with- in two rings. 8. Interrupt feature and automatic identifica- tion tone are enabled. NOTE: If you want to change any of the fac- tory preset modes of operation, please follow the steps on pages 8-10 for each function. Later on, if you want to reset your TTY to all the factory preset modes of operation, see Chapter 7 Section F. 1. Turn on the TTY. 2. Hold down and press 7 to select option. 3. The screen displays . 4. Type in Y for yes and enter your local relay service number. Press to save. 5. Hold down and press to return to normal TTY operation. CHAPTER 5 SETTING UP YOUR TTY EDIT RELAY NBR? Y/N A. Relay Number Voice Announcer Your TTY comes ready to use. However, for your convenience, we suggest you set up two basic fea- tures: The Relay Number Voice Announcer to inform the hearing caller to call Relay Service, and Phone Directory for memory dialing. B. Phone Directory for Memory Dialing C. Factory Preset Modes of Operation (to the left of cursor) and type in the correct digit. Press to save the revised number and return to normal operations. 4. If you want to erase the name and the phone number, press key repeatedly and until it goes beyond the last digit of the number and CLEAR ENTRY? Y/N appears on the screen. Type Y for yes to erase. ENTRY CLEARED flashes on screen and returns the TTY to normal operation. 3. Printing the Phone Directory 1. Turn the Printer on . 2. Hold down and press 1 . 3. Hold down , press P . 7

2. Hold down and press 2 to select the memo function. 3. Type in the name of your greeting mes- sage; , for example. Press to save memo name. 4. Type in your message. For example, . 5. Hold down and press to save. 6. Hold down and press 7 to select setup option. 7. Press two times until appears on your screen. Type in the name of your new greeting. For example, . The screen now reads . Press to save. 8. Hold down and press to return to normal TTY operation. CHAPTER 5 (CONTINUED) D. Personalized Greeting Message (optional) F. Setting Up Other Operating Options (optional) DIALOGUE III/III-P can print conversations in three letter sizes; standard, medium, and big. It is preset to print in standard letter size. Howev- er, once it is changed it will remember and main- tain the size selection. 1. To change to big size, hold down and press B . 2. To change to medium, hold down and press M . 3. To change back to normal, press the same keys. You can verify your selection by checking the print on the paper tape. 1. Printer Letter Sizes GREETING GREET MEM> HELLO GREETING HI, THIS IS JOHN, GA. GREET MEM> GREETING ANSWER E. Personalized Outgoing Message for Auto Answer (optional) WE ARE NOT AVAILABLE, PLS LEAVE A MSG. GA . 2. Screen Display Direction 3. Tone/Pulse Dialing Your TTY is preset to tone dialing. If tone dialing is not available from your telephone company, you can change it to pulse dialing. If changed, the mode of dialing is set unless you change it again. 1. Hold down and press 7 . EDIT RELAY NBR? Y/N appears on the screen. 2. Press repeatedly until USING TONE DIAL? Y/N appears on the screen. 3. Press N to change to pulse. 4. Hold down and press to return to normal TTY operation. To change the mode of display from right-to- left to left-to-right: 1. Hold down and press 7 . EDIT RELAY NBR? Y/N appears on the screen. 2. Press repeatedly until DISPL RT TO LFT? Y/N appears on the screen. 3. Press N to change. Once changed, the TTY will continue to display in this mode until it is changed again. 4. Hold down and press to return to normal TTY operation. 1. Turn on the TTY. 2. Hold down and press 2 to select the memo function. 3. Type in the name of your outgoing mes- sage; , for example. Press to save the memo name . 4. Type in your message. For example, 5. Hold down and press 6. Hold down and press 7 to select the setup option. 7. Press three times until appears on your screen. 8. Type in the name of your new outgoing message; for example: The screen now reads (or the name you have typed). Press to save. 9. Hold down and press to return to normal TTY operation. ANSWER OUTMSG MEM>AUTO ANS OUTMSG MEM>ANSWR 8

Retrieval 5. Turning Off Toll Saver and Selecting the Number of Rings for Auto Answer DIALOGUE III and III-P are the world's first TTY's equipped with the exclusive TOLL-SAV- ER. This feature allows you to remotely check your answering system and not incur any toll charges if there are no messages. With TOLL- SAVER activated, your TTY automatically answers the first call after five rings and every subsequent call in two rings. Any old messages remaining in memory will also be counted. It is recommended you clear all messages as soon as possible. 6. Transmission Speeds 7. Call Interrupt In order to prevent any unauthorized access to your recorded messages, set up an Auto An- swer access password. Once created, it is set until you change it. If you forget your password, you can simply create a new one. 1. Hold down and press 7 . 2. Press repeatedly until screen CHANGE PASSWORD? Y/N appears. 3. Press Y to change the screen to PASSWORD:/ . 4. Type a password (up to 9 characters long) PASSWORD:/MYPASS , for example. Press to save your selection. 5. Hold down and press . to go back to normal TTY operation. 1. To turn the TOLL-SAVER feature off, hold down and press 7 . 2. Press five times until TOLL-SAVER ON Y/N appears on the screen. Type N for No to turn this TOLL-SAVER feature off. 3. AUTO ANSWER RING (2) appears on the screen. 4. Press to change the number of rings directly. Press to save. 5. Hold down and press to return to normal TTY operation. DIALOGUE III/III-P allows the other TTY to in- terrupt your typing and ask for attention. When this happens, " INTERRUPT " flashes on your screen and the lamp flasher also blinks. You may continue to type or you can stop and wait for a response. If both parties are using DIA- LOGUE III/III-P, you may interrupt each other by holding down and pressing I . If you're using a TTY other than DIALOGUE III/III-P, to interrupt the DIALOGUE III/III-P user you must hit the five to ten times until you get an acknowledgment. If you want to turn off the Interrupt feature, follow these steps: 1. Hold down and press 7 . 2. Press once and the screen reads INTERRUPT ON? Y/N . 3. Press N to turn off Interrupt feature. 4. Hold down and press to return to normal TTY operation. There are two accepted standard TTY message transmission speeds: U.S. Standard (45.5 Baud) and International Standard (50 Baud). In order for one TTY to talk to another, they both must be set at the same standard (speed). Your DIALOGUE TTY is preset to the U.S. Standard. To make or receive a TTY call outside of U.S., U.K., or Canada, you may have to change to the International Standard. Once changed, it will remain at that speed until changed again. 1. Hold down and press 7 . 2. Press repeatedly until the speed is displayed: (U.S. 45) SPEED 3. If you need to set it to international speed, press the space bar. The screen will show (INTL. 50) SPEED 4. Everytime you press the the transmission speed changes. Press to select the speed shown on the screen. 5. Hold down and press to return to normal TTY operation. 9

2. Hold down , press 0 and will be displayed on the screen. 3. Type in the phone number. 4. If you make a mistake in typing, press to delete one space at a time until the mistake is deleted. 5. After all numbers are entered, press to start the dialing sequence. If a dial tone is not detected, will appear on the screen (in some countries where the dial tone may be different than the U.S., you can override the waiting sequence by pressing again). 6. If the line is busy, will be dis- played and the SIGNAL indicator blinks quickly. Hold down and press to hang up. 7. If the other party answers by TTY, you'll see a greeting message on the screen. Proceed with your conversation. 8. If the party answers by voice, the SIG- NAL indicator light will flicker. Turn the TTY voice announcer on by holding down and pressing the . 9. Printing Auto Answer Messages CHAPTER 5 (CONTINUED) CHAPTER 6 OPERATING YOUR TTY A. Making a Phone Call (Direct Connect) 1. Hold down press 7 . 2. Press repeatedly until appears. 3. Press N (for No) to turn off this feature. 4. Hold down and to return to normal TTY operation. AUTO I.D. ON? Y/N 2. Manual Dialing from Keyboard: ENTER PHONE NO 8 DIALOGUE III-P TTY is set up to print and record all incoming call messages. However, you may turn off print function to save paper. 1. Hold down and press 7 . 2. Press seven times until PRINT MESSAGES? Y/N appears. 3. Press N to turn off printing. 4. Hold down and press to return to normal TTY operation. 8. Relay Voice Announcer for Auto Answer You can add the Relay Number Voice Announcer to your outgoing message. When your TTY an- swers an incoming call, it will activate the Relay Number Voice Announcer first and then follow with the Auto Answer Message. 1. To turn on this feature, hold down and press 7 . 2. Press four times until VOICE ANSWER ON? Y/N appears. 3. Press Y to select the feature. 4. Hold down and press to return to normal TTY operation. All DIALOGUE TTYs are equipped with an Automat- ic TTY Call Identifier feature which automatically sends out an audible identification tone every six seconds when your call is answered by a voice. It notifies a hearing person that this is a TTY call, and it triggers automatic TTY detection equipment used in public dispatching facilities. The signal indicator blinks when the audible tone comes on and the tone automatically stops when either party starts to type. 1. Turning Off Audible Identification Tone: (Optional) WAIT FOR DIAL TONE BUSY 10

1. With TTY turned on, hold down and press – to redial the last number dialed . The number will be displayed on the screen. 2. After the conversation is over, turn off the TTY. 6. Auto Busy Redial This feature makes dialing a busy number easy. It puts your call through automatically as soon as the line is free. The built-in signaler flashes to alert you when your call is being connected. 1. Hold down Shift and press - . 2. The screen shows the number of dialing attempts and the number of seconds before it redials. 1ST REDIAL TRY 60 3. To stop redialing, press any key or turn TTY OFF. 4. If it still cannot get through after 30 trials, it will hang-up automatically. 3. Memory Dialing: CHAPTER 6 (CONTINUED) ENTER PHONE NO. B. Answering A Phone Call Before you can dial from memory, you must have the names and phone numbers stored in the directory. See Chapter 5 on how to create a phone directory. 1. Turn on TTY. 2. Hold and press 0 to start the dial- ing sequence. is dis- played on your screen. 3. Type in the name of the person you are calling then press to enter your selection. 4. Or: Press the to scan the telephone directory. To scroll backward, press . When the de- sired name appears, press to enter the selection. 5. Your TTY then starts the dialing sequence as in manual dialing from Keyboard. 4. Calling 911 Emergency Number: (911 Emergency Number may not be available in some areas) 1. To make a 911 emergency call, hold down and press 0 to start the dialing se- quence. 2. Type in 911 and press (If you make a mistake in typing 911, press to delete the mistake and retype). This automatically turns on AMERIPHONE’S exclusive Emergency Call Announcer (ECA) and sends out a message for help. You will see a series of HELP! HELP! GA go across your screen at about three second intervals. This makes it easier for emergency dispatchers to recognize your call as a TTY emergency call and greatly improves the response time for help. The message continues automatically thus allowing you to leave your TTY to attend to other matters. It stops as soon as the dis- patcher begins to type. To discontinue this emergency message at any time, press . 3. You may also manually activate the ECA anytime by holding down Shift and typing 911. 1. When there is an incoming call, the built-in signaler will flash to let you know that your telephone is ringing. Please note that the AC adapter/charger must be plugged into an electrical outlet and the optional signal- er ON/OFF switch located on the rear of the TTY must be ON in order for the sig- naler to function. 2. Turn on the TTY. 3. Hold down and press G to answer with the preset greeting message ( HELLO, GA ) or type a greeting message. When you see an incoming message, go ahead with your conversation. 4. If there is no incoming message displayed and the SIGNAL indicator light flickers, it may be a voice call. Hold down and press V to turn on the relay voice announcer. The electronic voice will repeat and be displayed on the screen until the caller switches to a TTY or when you start typing. 11

have. To play back recorded messages you must first exit auto answer by pressing while holding down key. After reading your messages, it is recommended that you clear them to make room for recording future messages. The message memory capac- ity is approximately 17,000 characters (equiva- lent to 7.5 pages of single line text). However, if you save too many messages, all the available memory space may get filled and any new incoming messages will not be recorded. If you want to stop reviewing messages to answer a call, hold down and press to exit from playback and you can start your conversation. 1. Hold down and press 6 to see how many messages are recorded. 2. You can scroll the messages forward or backward by pressing or (right and left arrow keys). You may go fast forward by holding down and pressing . To stop message scroll- ing, press the same scrolling key again. 3. When you have finished, CLEAR MESSAGES Y/N appears. Press Y (for yes) to clear messages and N (for no) to save them. 4. Hold down and press to return to normal TTY operation. Before using Auto Answer, make sure the TTY is properly connected to the telephone line. 1. Turn on the TTY. Hold down and press 9 to turn on Auto Answer. Leave the TTY on. 2. The screen will indicate that Auto Answer is on and display the number of mes- sages previously recorded in the memory. For example: 3. All new messages will be saved in memory together with the old messages. 4. If you want your TTY to print incoming messages as well, make sure the printer is on and that it has enough paper. Call-On-Hold allows a call to be placed on HOLD and the conversation resumed from an extension TTY. It is only operable when both TTYs are in direct telephone line connection mode. 1. Tell the other party you are going to use an extension and press and H simultaneously. is displayed on screen. 2. Turn on the extension TTY. 3. Type three periods (...) and the first TTY will automatically disconnect from the phone line. Proceed with your conversa- tion. 4. When finished, turn off both TTYs. If you forgot to turn off the first TTY, you will still receive calls. However, you must turn the first TTY OFF and then ON again before you can type from it. C. Call-On-Hold D. Using Auto Answer CHAPTER 6 (CONTINUED) E. Playing Back/Clearing Recorded Messages F. Retrieving Messages Remotely DIALOGUE III/III-P are the world's first TTYs equipped with the exclusive TOLL-SAVER. This feature allows you to remotely check your answering system and not incur any toll charges if there are no messages. To take advantage of this feature, you must have the TOLL-SAVER option selected in your TTY. When you remotely call your answering system, if your DIALOGUE III/ III-P does not answer within two rings, that means there are no mes- sages. You should hang up immediately to avoid incurring any call toll charges. CALL ON HOLD AUTO ANSWR ON 3 MSG 12

review, you can save it as a memo. You can record it during a call or after you hang up, pro- vided you have not turned your TTY off. No mat- ter when you start to record, the memo always starts from the beginning of the conversation (when you turned on your TTY) and ends with the last typed text. 1. Before you start recording, inform the other party to hold. 2. Hold down and press 4 . REC TO MEMO> appears on your screen. 3. Type the name for the memo (up to 9 characters). 4. Press and your TTY starts to record. RECORDING TO MEMO flashes on your screen. 5. Continue with your conversation. 6. To stop recording, Hold down and press or turn your TTY OFF. NOTE: You must visually monitor the number of rings by watching your TTY SIGNAL indicator. If your DIALOGUE III/III-P answers within two rings, there are new messages and you can retrieve them by typing in your password and then press . Your password must start with a "/" (back slash) in order to be valid. For example, /MY PASS is a valid password. 1. Call your TTY with another TTY. When it answers, you will see your outgoing mes- sage. 2. Type in your password. You have three tries to enter the correct password . 3. If you do not have a password set up, just type in / (back slash key). 4. Press to see the total number of messages you have (old and new). The messages will scroll across the screen start- ing from message number one. 5. At the end of the messages type Y to clear the messages or N to save them for play- back later. 6. If you selected N to save them, the TTY will then ask you if you want to replay the mes- sages. Type in Y (to replay) or N (not to replay). 7. It then asks you if you want to change your password. 8. To remotely change your password, type in Y (for Yes) or N (for No) and then enter your new password. Press to save. 9. Hang up when finished and the TTY will au- tomatically reset itself to Auto Answer. CHAPTER 6 (CONTINUED) I. Recording a Conversation Into Memory H. Sending a Prepared Memo G. Preparing a Memo 1. After the other party’s TTY answers your call, hold down and press 3 . The screen asks you to enter the name of the memo to be sent. SEND MEMO> 2. Type the name of the memo until the desired name appears. Or press the to scan the list of memos in memory. Press to scroll back, if necessary, until the desired name appears. 3. Press to select the memo. 4. The contents of the memo will be dis- played on the screen as it is being sent. 5. If you want to stop the transmission, hold down and press . If you want to send the memo again, repeat steps 1-3. The memo remains in memory until you clear it. 6. When finished, the TTY returns back to the normal operating mode. You can create a memo in memory and then send it during a call. 1. Turn on your TTY. Hold down and press 2 to go to the memo screen MEMO NAME> . 2. Type a memo name using up to nine characters. For example, MEMO NAME>REQUEST 3. Press and the screen will prompt you to type in the memo contents. 4. When finished, hold down and press to save the memo and return to the screen prior to this func- tion. (Note: You can save a maximum of 20 memos or 8,000 characters). 13

"HOLD" that the other party has resumed typing. Press and W simultaneously to acti- vate this feature. The built-in signaler flashes when an incoming signal is being detected from the other party. Any keyboard activity cancels Wait-For-Response feature or stops the flash- ing. CHAPTER 6 (CONTINUED) J. Reviewing and Editing a Memo ENTER PHONE NO. A. Wait-For-Response B. Call Transfer CHAPTER 7 ADDITIONAL FEATURES 1. Turn on the TTY. Hold down and press 2 to select memo function. MEMO NAME> appears on the screen. 2. Type in the name of the memo. 3. Or press to scan the list of memos in memory. Press to scroll back, if necessary, until the de- sired memo appears. Press to select the memo. 4. If you only want to clear the memo, just hold down and press 5 . Press Y when CLEAR MEMO Y?N appears on the screen. Otherwise use and to scroll and review the memo. 5. If you want to modify the memo, use the and to move the blinking cur- sor to the location you want to edit. To insert characters, just begin typing. If you want to delete characters, press 6. If you continue scrolling through the memo until it reaches the end, END OF MEMO will be displayed. The next screen asks whether or not to clear the memo. Press Y to clear or N to save. 7. When finished, hold down and press to return to the screen prior to this function. K. Printing a Memo or Conversation Stored in Memory 1. With the TTY on, hold down and Press 2 . 2. Type in the name or press to scroll to the desired memo. 3. Press to select the memo. 4. Hold down and press P . When directly connected to the phone line, you can transfer a TTY call from one extension to another. This feature is especially suited for businesses with CENTREX telephone service where each person has a single line telephone with an extension number. Please note that the actual transferring process is provided by the telephone system. 1. Answer an incoming TTY call as you nor- mally would. 2. Tell the incoming party to hold and that you are going to transfer the call to another extension. 3. Press and F simultaneously. This will activate the call transfer feature of the phone system. 4. DIALOGUE TTY displays Dial the desired extension number on the keyboard and press . 5. When the transfer call is answered, to bring the first party on the line, press and F simultaneously. HOOK SWITCH FLASH is displayed on the screen. 6. You may stay on the line at this point for a 3-way conference call or you may hang up. 7. If you receive no answer or busy signal from the second party, press and F simultaneously twice in succes- sion to return to the first party. 14

available in some areas. This system allows TTY users to access information such as airline schedules, bank accounts, and government office services through an option menu transmit- ted in Baudot. Users enter their choice of options by pressing the number keys of a tone dialing phone or TTY. 2. When connected, press and F simultaneously. This puts the first party on hold. then appears on the screen. Enter the phone number of the second party and press . 3. When the call is answered, to bring the first party back, press and F simultaneously again. The screen flashes momentarily. You can now communicate with both parties at the same time. 4. If you receive no answer or a busy signal with your second party, press and F simultaneously to generate the signal. Wait one second and then press these keys again to generate a second signal. This returns you to the first party. 5. When the conversation is over, turn off the TTY. 3-way calling feature is an optional service of- fered by your local phone company. It allows you to hold a three way conversation with friends, rel- atives, or business associates. You must sub- scribe to this service and it is operable only when you're in direct telephone connection mode. 1. Call the first party as you normally would. C. 3-Way Calling D. Telebanking, Credit Card Calling, and Using DTMF Tone Signaling E. Checking Available Memory Your DIALOGUE III/III-P TTY has a total mem- ory capacity of 32K, which is approximately 32,000 characters (i.e. equivalent to about 13 letter size typed pages). About 500 characters are used for programming the internal control in- structions of the TTY. Of the remaining memory, 8,000 characters (equivalent to 3-1/2 pages) are used for memo storage: 1500 characters (ap- proximately 50 names and phone numbers) for the phone directory, 17,000 characters (about 7 pages) for recording messages, and the remain- ing 5,000 characters (about 2 pages) for record- ing conversations. CHECKING MEMO MEMORY: 1. To check the memory available, Hold down and press 2 to go to the memo screen. 2. Hold down and press L to list the number of free characters available for storing new memos. 3. Press while holding down to return to normal TTY operation. HOOK SWITCH FLASH ENTER PHONE NO= HOOK SWITCH FLASH 1. Make the TTY call as usual. If the auto mated system is operating correctly, there should be an announcement telling you what to do. 2. When the system prompts you to press a number on your phone, hold down and D . TONE SIGNAL MODE: will appear on the screen. 3. Press the numbers you want to send to the keyboard. The pound sign (#) or asterisk (*) can be generated by simulta- neously pressing and 3 , or and 8 , respectively. 4. This mode is cancelled automatically when you press any TTY key except (#), or (*), or the number keys. HOOK SWITCH FLASH 15

CHECKING DIRECTORY MEMORY 1. Hold down and press 1 to go to the phone directory screen. 2. Hold down and press L to list the number of free memory “spaces” available for storing new names and phone numbers. 3. Press while holding down to return to normal TTY operation. 1. Remove the paper tray cover and the print- er compartment cover. See Figure 2 on page 6. 2. Plug one end of the printer cable into the PRINTER socket. See Figure 5. 3. Replace the printer compartment cover and then the paper compartment cover so the cable fits through the slots at the base of the paper cover. 4. Plug the other end of the cable into your printer. 5. Turn the printer on and make sure it's on- line. H. VCO ( Voice Carry Over) Calls 1. Connect the telephone to the TTY as shown on page 6. 2. Make the call in the normal manner from your TTY. 3. After the call is connected, lift the handset and start talking when it is your turn. (After seeing GA on the screen). All DIALOGUE TTYs work with external printers that support a standard parallel interface. RS232 serial printers aren't compatible with AMERIPHONE TTYs. If your DIALOGUE TTY is not equipped with a built-in printer, follow these instructions to attach and use an external print- er. External printer input impedance must be greater than 10K OHM. G. Using an External Printer Figure 5 - External Printer It is recommended that when you no longer have any need to keep previous messages, memos, and phone conversations, you clear them from memory. 1. Hold down and press 5 to go to the clear menu. 2. The first screen will read CLEAR CONVERSATION Y/N . Press Y to clear or N or to retain and move to the next screen. You will see the following screens displayed in succession: CLEAR MESSAGES Y/N CLEAR MEMOS Y/N CLEAR DIRECTORY Y/N CLEAR ALL MEMORY Y/N Press Y to clear or N or to retain the contents in memory. If you do not want to clear anything, just hold down and press to return to normal TTY operation. Pressing Y after CLEAR ALL MEMORY Y/N also resets the TTY to the factory preset modes of operation ( see Page 7). 16

screen and talking into the handset. 5. Hang up both the TTY and telephone when finished. The DIALOGUE III TTY comes equipped with help menus to assist you in using the various features. These menus are especially helpful when using the TTY when the users guide is un- available or when only a quick reference is need- ed. To activate the help menu: 1. Hold down and press ? . The primary help menu will scroll across the screen and will be printed if the printer is turned on. This menu lists the various features and shows which keys are used to access them. 2. Hold down and press any of the top row function keys to view the help mes- sage for that particular function. For instance, holding down and pressing 1 would display and print the instructions for using the Phone Directory. 3. To exit from the help menu, hold down and press or just resume typing. I. Using Acoustic Cups For the acoustic cups to be operational, the telephone line must NOT be plugged in. The call signaler is not operational when the tele- phone line is not plugged in. 1. Turn the TTY on. 2. Place the telephone handset into the cups with the cord on the left. 3. Turn on your printer if you want to print your conversation. 4. Dial the phone number using the tele- phone. 5. When the party answers, begin your con- versation in the usual way. 6. When the conversation is over, turn the TTY off. Return the handset back to the phone cradle. J. Using Help Menu CHAPTER 7 (CONTINUED) K. Date and Time Stamping Everytime you print or record a conversation/message, it automatically records the date and time at the beginning of your call, presuming that the clock is set prior to this. Follow these steps for setting the clock, and remember that NO RETURN KEY PRESS IS NECESSARY IN THIS OPERATION. The machine will jump automatically from step to step, if the step was completed correctly. 1. Hold down and press T to set the built-in timer. It shows the current timer settings, then it prompts you to enter the current time ENTER HOUR=MINUTE= . (If you do not want to change, just hold down and press twice to return to normal TTY operation). Type in hour, minutes-2 digits for each entry, with no space or separation key in between. For example, for 1:36 you would enter 0136. Note: It will not accept a time setting like 23:05, you have to enter 11:05 PM. After entering a group of 4 valid digits, it will prompt you for choos- ing AM or PM: ENTER AM/PM=. You have to type A or P for your choice. 2. The clock screen prompts you now for today’s date ENTER MONTH=DATE=YEAR= . Again, the correct input is two digits for each- month, day, year- without any sep- aration character or space. For Example, for July 8, 2000 you would enter 070800. 3. Once the last digit of the year setting typed, the machine returns to the opera- tion previous to the clock setting proce- dure. To check the time, hold down and press T again, and the current set- ting will appear on the screen. If you want to change anything, hit ENTER until you get to the screen you need, and follow one of the steps above. If you want to go back to your operation, hold down and hit twice. (pressing once will take you back to step 1) 4. The date and time clock will continue to run whether or not the AC adapter/charg- er is plugged in or not, presuming that the battery pack is charged. To check the cur- rent date and time hold down and press T . 17

2. DIR NAME: appears on screen. 3. Type in a name (9 letters max) and then press . 4. Enter the complete phone number and then press . 5. ASCII NUMBER? Y/N appears on screen. 6. Press Y (for Yes) for ASCII number. 7. Use and keys to change / save the next four ASCII parameters (Duplex, speed, parity, carriage return & line feed). 8. When finished, hold down and press to return to normal TTY operation. CHAPTER 7 (CONTINUED) CHANGE MODES? Y/N 300. HALF. ORIG. 8NI To make a call in ASCII code to a data base or someone’s personal computer, follow these steps: 1. Turn on your TTY 2. While holding down and left press A to go to the ASCII menu. “ASCII CODE (ON) ” is displayed. 3. Press to select ASCII (or to not select). 4. Next, the screen summarizes the ASCII mode settings and then asks if you want to change modes . 5. Type Y to change. Press or to answer the rest of the prompts related to ASCII data format. 6. When finished, the screen shows the set- ting you selected: , for example. 7. Dial the telephone number as you usually would. 8. Conduct your conversation in the normal fashion. After the conversation is over, hang up and turn off your TTY. It will auto- matically return to the regular Baudot mode of communication for regular TTY operation. You can also receive ASCII calls. DIALOGUE III/III-P TTY s equipped with ASCII code auto- matically switch to ASCII mode of communica- tion when there is an ASCII incoming call. Answer the call and carry on in the normal fashion. If you do not use the ASCII feature, we recommend you 5. Hold down and press to return to the screen prior to this function. L. ASCII Code ASCII code allows you to communicate with someone who uses a computer as their com- munication device and to access computer data bases such as COMPUSERVE, ABLEDATA or DEAF NET. Your TTY is already equipped with ASCII code, it is preset to communicate in the following mode settings: • 300 Baud rate of transmission • Half Duplex • Answer • Displays left to right for easier reading disable the automatic ASCII detection by setting the ASCII Tone to 0 (zero) seconds in Step 5, as follows: 1. Turn on your TTY 2. While holding down and left press A to go to ASCII menu. is displayed. 3. Press to select ASCII. 4. Next, the screen summarizes the ASCII mode settings and then asks if you want to change modes 5. Type Y to change. Press several times until you get to the screen that displays At this point, hit twice until the setting changes to 0 (zero) seconds. 6. Press until you get back to the nor mal way of operation. You have successful ly changed the Auto-detection feature to OFF. Figure 6 - Battery compartment Save ASCII Phone Number You can save the phone number as an ASCII phone number. When you auto dial the ASCII phone number, your DIALOGUE TTY will automatically set up the call without going through the manual ASCII set up procedures. CHANGE MODES? Y/N ASCII CODE (ON) ASCII TONE: (3) SEC.” 18

Batteries B. Heavy Duty Batteries When fully charged, the batteries that come with your DIALOGUE TTY offer approximately one hour of operation. For longer operation, select the Heavy Duty Batteries (requires 48 hours charging time). They will provide approximately two hours of operation. Open the battery door as shown in Figure 6 and remove the old batteries. Install the new batteries according to the battery orientation marked in the compartment. (Six "AA" size NICAD batteries are required). The batteries must be charged before your TTY can be used. Leave the AC adapter/charger plugged in for a minimum of 14 hours for a full charge. During this time, the power should remain off. It will take longer to fully charge the batteries if the TTY is used during charging. When fully charged, the batteries will supply power for approximately one hour of TTY con- versation. For longer operation, order heavy duty (2 hour) batteries from AMERIPHONE. When the batteries are running low, the Power Indicator will blink when the TTY is turned on. Replace or recharge the batteries immediately. Your TTY will be inoperable in just a few minutes if the battery power runs out. A. Installing or Replacing Batteries 19 CHAPTER 8 AVAILABLE OPTIONAL ACCESSORIES To maximize performance and take full advantage of the design of your DIALOGUE TTY, the following optional accessories are available. Please call: (800) 874-3005 or (714) 897-0808 - Voice, or: (800) 772-2889 or (714) 897-1111 - TTY to order. Figure 9 - Printer Installation Figure 8 - Three Letter Size Printer Videos on how to conduct telephone conversa- tion using DIALOGUE TTYs are available. Learning how to use TTYs has never been eas- ier and so much fun. D. Training Videos Figure 10 - Training Videos C. Built-in Printer You can convert your display DIALOGUE TTY into a printer TTY simply by plugging a DIA- LOGUE printer into the printer compartment. No wiring or assembly is necessary to obtain your high speed printer (with a selection of letter sizes). Contact your DIALOGUE TTY dealer or AMERIPHONE.

on Batteries run down too soon after charging No dial tone for keyboard dialing Nothing happens after you dial from keyboard NO NUMBER TO DIAL shows up on the screen when you try to redial a phone number NO DIRECT CONNECT shows up on the screen when you turn on Auto Answer No transmission through the acoustic cups Garbled message displayed on screen when using acoustic cups Handset will not stay in cups Printer does not print The last line of a conversation is not printed Incorrect print size. CHAPTER 9 TROUBLE SHOOTING If any problem should arise during operation of your TTY, go through the suggestions listed below. Should the difficulty persist, contact AMERIPHONE or your authorized dealer for assistance. CAUSE AND CORRECTIVE ACTIONS No power. Check to make sure that both ends of the AC adapter/charger are firmly plugged in. If you are using batteries, make sure that each bat- tery is properly installed and that they are properly charged. Batteries are not charged properly. Completely drain the batteries by turning on the TTY and leav- ing it on until the power goes off. Recharge it for 14 hours. If this does not work, your batteries may be too old and need to be replaced. Check to make sure both ends of the telephone cord are firmly plugged in. Make sure you press after dialing the number. Pressing completes the dialing sequence. The DIALOGUE III/III-P only remembers the last phone number dialed from the keyboard. Check to make sure that both ends of the phone cord are firmly plugged in. Check the setting of the telephone line connection. There must be no telephone line plugged in. Check to make sure that the handset is firmly cou- pled to the acoustic cups. Check to make sure the is no grease or oil on the inside surface of the cups or the handset. Clean those areas periodically with mild soap and a damp cloth. Check to make sure the printer is turned on. Hold down and press P to toggle the printer ON/ OFF. Pressing the key will cause the printer to print out any uncompleted lines of conversation. Select big size print and then medium size print or vice versa. 20

Rechargeable batteries usually last longer when they are used and recharged regularly. For best results, they should be completely drained and then recharged every six months or so. To drain the batteries, unplug the AC adapter/charger and leave your TTY on until the product name is no longer displayed. Then turn your TTY OFF and plug the AC adapter/charger into an electrical outlet. It takes approximately 14 hours to fully recharge the batteries. You can use your TTY during charging. However, it will take longer to recharge the batteries. The batteries should last several years. If they run down quickly soon after charging, they may need to be replaced. Even though your DIALOGUE TTY is built to last and is designed to be maintenance free, it contains sensitive and delicate electronic parts. To protect your investment and ensure the best performance, treat it with care. • Avoid dropping your TTY or subjecting it to any impact. Use the carrying case when traveling. • Clean your TTY plastic case regularly and use only a slightly damp, soft cloth. To remove stains, use mild soap. Never use detergents, excessive water or harsh cleaning agents. • Do not allow dust to build up in the gaps around the keys. Vacuum the keyboard regularly. For best protection, keep the dust cover on when your TTY is not in use. CHAPTER 11 TTY USER'S ETIQUETTE B. Recharging Batteries W A R N I N G ... DO NOT leave batteries drained of power for more than 1-1/2 hours. Doing so can cause infor- mation that is stored in the TTY's memory to be lost. To conduct a TTY conversation, you need a TTY at each end of the telephone line, just as you need a telephone at each end to conduct a telephone con- versation. Here are some commonly accepted abbreviations that eliminate the need to type long phrases. GA means "Go Ahead". When you finish typing your sentence or message, type GA to show it's the other party's turn to respond. For example, HI, THIS IS JANE, HOW CAN I HELP YOU? GA When you see GA at the end of an incoming sentence or message, it is your turn to respond. Q is often used instead of a question mark. For example, HOW ARE YOU. Q SK means "Stop Keying". Type SK when you are ready to end the conversation. Typing GA fol- lowed by SK is a polite way to say good-bye and to give the other party a last chance to respond before hanging up. For example, NICE TALKING WITH YOU. GA SK. Type SKSK to show that you’re hanging up. For example, BYE NOW.SKSK.

in materials or workmanship for the period of one year from the date of purchase. If our extended warranty is purchased, this same warranty also applies to the period covered by the extended war- ranty. For information on our extended warranty program and how to sign up for it, please see Chapter 17. If your AMERIPHONE product is defective and re- turned within 30 days of the date of purchase, your DIALOGUE dealer will replace it at no charge. If returned after 30 days but within one year from the date of purchase, we will repair or replace it at no charge. In the repair of your AMERIPHONE product, we may use new or reconditioned replace- ment parts. If we elect to replace your AMERI- PHONE product, we may replace it with a new or reconditioned product of the same or similar design. Repair or replacement will be warranted for either (a) 90 days or (b) the remaining time on the warranty period, whichever is longer. AMERI- PHONE is not responsible for and will not pay for loss of time or inconvenience, loss of use of your AMERIPHONE product, or any property damage caused by your AMERIPHONE product or its fail- ure to work, or any other incidental or consequen- tial damages. To get warranty service for your DIALOGUE III/III-P, you must provide proof of the purchase date. Within 30 days of the date of purchase, return your DIALOGUE III/III-P to the place where you pur- chased it for immediate replacement. After 30 days, call Ameriphone at 800-874-3005 VOICE or 800-772-2889 TTY for the authorized service cen- ter near you. You must prepay all shipping costs. We suggest you save the original package materi- als in the event you need to ship the DIALOGUE III/III-P. When shipping for warranty repair, include your name, address, phone number, proof of date of purchase, and a description of the problem. After repairing the product, we, (or the service cen- ter) will ship it back to you at no cost within the United States and Canada. CANADIAN RESI- DENTS: call Ameriphone at 800-874-3005, 800- 772-2889 TTY for instructions. Here are more abbreviations which are commonly used by TTY users. ASAP As soon as possible ASST Assistant BIZ Business BYE Good-bye CA Communication assistant CD or CLD Could CUL See you later CUZ Because DR or DOC Doctor EDUC Education FIGS Figures HD or HLD Hold ILY I love you IMPT Important LTRS Letters MSG or MSGE Message MISC Miscellaneous MTG Meeting NBR or NU Numbers OFC Office OIC Oh I see OPR Operator PPL People PLS Please PRO Professional R Are SERV or SVC Service SD or SHD Should THKS Thanks THRU Through TMR Tomorrow U You UR Your URS Yours XXXX Erases an error 22

from accidents, damage while in transit to our ser- vice location, alterations, unauthorized repair, fail- ure to follow instructions, misuse, use outside the United States or Canada, fire, flood, and acts of God. Nor do we warrant the product to be compat- ible with any particular telephone equipment, party line, key telephone systems, or more sophisticated switching systems. If your DIALOGUE III/III-P is not covered by this warranty, call us at 800-874-3005 or 800-772-2889 TTY for advice as to whether we will repair your DIALOGUE III/III-P and other repair information. The repair shall be warranted for 90 days. CHAPTER 12 (CONTINUED) If your DIALOGUE III/III-P is still in warranty, follow the directions in Chapter 12 for repair service. If your AMERIPHONE product is not covered by our warranty, call us at (714) 897-1111 (TTY/TDD) or (714) 897-0808 (Voice) for advice and other repair information, including charges. At our option, we may replace rather than repair your AMERIPHONE product with a new or recondi- tioned one of the same or similar design. Repair or replacement will be warranted for 90 days or remainder of warranty, whichever is longer. CHAPTER 13 REPAIR INFORMATION

Weight: 3 lbs.; 4.25 lbs. (with printer) POWER AC adapter: 9VDC, 650 ma (min), UL/CSA listed Rechargeable batteries: Six NiCad size AA Powers unit for approximately 1 hour KEYBOARD 4 row keyboard 51 ergonometric keys DISPLAY Blue/Green vacuum fluorescent 20 characters; 0.25" (6mm) character height ACOUSTIC COUPLERS Accepts both circular and square telephone handsets COMMUNICATION CODES Baudot Code: 45.5 or 50 Baud Sensitivity=67 dBSPL (min) PRINTER (DIALOGUE III–P) 24–character thermal printer Uses 2–1/4" (58mm) thermal paper CSA/NRTL LISTED FCC AND DOC APPROVED CHAPTER 15 SPECIFICATIONS CHAPTER 14 FCC REGISTRATION This TTY complies with the standards in part 68 of the Federal Communications Commission (FCC) rules and has been approved by the FCC for direct connection to telephone lines. The Registration Number and Ringer Equivalence Number (REN) are noted on the label at the bot- tom of the unit. Before connecting the unit to your phone line, notify your local telephone company of the Federal Communications Commission (FCC) Registration Number and the Ringer Equivalence Number (REN) of your TTY. Your local telephone company is required by the FCC to allow you to connect FCC registered tele- phone equipment to their telephone lines. Your notification helps your local telephone company to continue to provide the best possible service. Your AMERIPHONE product has also been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC Rules. These specifications are designed to pro- vide against interference to radio and television reception in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If your AMERI- PHONE product causes interference to radio or television reception when in use, you might cor- rect that interference with any one or all of these measures: 1. Where it can be done safely, reorient the receiving television or radio antenna. 2. To the extent possible, relocate the televi- sion, radio or other receiver with respect to the telephone equipment. 3. If your telephone product runs on AC power, plug it into an AC outlet that’s not on the same circuit as the one used by your radio or television. 24

WARRANTY PROGRAM The latest in text telephone technology deserves a protection plan that ensures its continued enjoy- ment. And that’s why we’ve custom designed our Protection Plus Program as carefully as we’ve de- signed your new TTY. I. Protection Plus Program This protection plan covers your TTY for a full 2 years after the original one year warranty expires (for a total of 3 years). There is absolutely no additional cost to you for repairs during this peri- od. AMERIPHONE pays 100% of all parts and labor. (One year Protection Program is also available). If service should be required, just deliver your TTY to any one of our independent authorized service centers or AMERIPHONE. Your official Extended Warranty Certificate from AMERIPHONE will identify you as a member of our Protection Plus Program. You’ll be covered in full for whatever repairs are necessary. And this is only the beginning of the special benefits. II. Save on Accessories to Expand Your World of TTY Communication With our exclusive accessories hotline, you’ll be able to purchase the latest accessories for your new TTY or other AMERIPHONE products–all at low, member–only prices. From printer paper and batteries to the ALERTMASTER notification Name ______________________________________ Address ____________________________________ City ________________________________________ State __________________ Zip ________________ Home Phone: ________________________________ Check One: Cut along dotted line and send to: AMERIPHONE, Inc., 12082 Western Ave., Garden Grove, CA 92841 system and all assistive devices to make your life easier. Just call: (800) 874-3005 or (714) 897-0808 - Voice, or: (800) 772-2889 or (714) 897-1111 - TTY. Our customer service department will answer any questions you may have and help you place your order. III. How to Purchase Extended Warranty Fill out and return the attached application within 90 days from the date you purchased your TTY. A copy of your sales receipt must be attached. Include your check, money order, VISA or MasterCard number for the appropriate amount depending upon which program you choose. IV. We’re as Close as a Call Away. That’s right. If you need to know anything about AMERIPHONE’S Protection Plus Program, call: (800) 874-3005 or (714) 897-0808 - Voice, or: (800) 772-2889 or (714) 897-1111 - TTY. We’ll tell you the name of the nearest independent authorized service center. And we’ll answer any other questions you might have about the benefits of our Protection Plus Program. Display TTY (DIALOGUE III) ___2 Year Protection Plan $ 99.00 ___1 Year Protection Plan $ 50.00 Printer TTY (DIALOGUE III-P) ___2 Year Protection Plan $ 110.00 ___1 Year Protection Plan $ 60.00 Applicable Sales Tax (California only) __________ Total Amount Enclosed: __________ Model # ______________Serial No. ______________ Date Purchased ________________________________ (Attached Copy of Sales Receipt) Business Phone: ______________________________ __Yes, enroll me. Enclosed is my check or money order made payable to AMERIPHONE. __Charge instead to: VISA MasterCard Account No: ______________________________ Expiration Date: ____________________________ ______________________________ ____________ Signature Date ✄

DIALOGUE TTY. Please fill out and mail this card Within The Next 10 Days to register your purchase. Proper registration will enable us to send you period- ic mailings about new products and other important announcements, and also allow us to contact you in the unlikely event that your product needs adjustment or modification. THANK YOU! 1. __Mr. __Mrs. __Ms. __Miss First Name Initial Last Name Street Apt.No. City State Zip Code 2. Date of Purchase: Month Day Year 3. Model & Serial Number: 4. Home Telephone No.: ( ) - 5. Where did you purchase this product? 1. Received as a gift 2. Assistive Device specialty store 3. Department store 4. TV/appliance store 5. Catalog showroom 6. General Merchandise store (Sears,Penneys,Wards,Etc) 7. Discount store (K–mart,Target,etc) 8. Mail order 9. Other 6. How did you first become aware of this product? (Please check only one.) 1. Magazine advertisement 2. Newspaper advertisement 3. TV advertisement 4. Information received through the mail 5. In–store display 6. Friend’s/Relative’s recommendation 7. Salesperson’s recommendation 8. Product brochure 7. Excluding sales tax, how much did you pay for this TTY? 1. Less than $200 2. $200–$249 3. $250–$299 4. $300–$349 5. $350–$399 6. $400–$449 7. $450–$500 8. Is this TTY 1. Your first TTY 2. A replacement for any other TTY 3. An additional TTY 9. Which brands did you most seriously consider before buying your Ameriphone TTY? (Check all that apply.) 1. Ultratec 2. Krown 3. AT&T 4. Other 10. What were the most important factors influencing your decision to purchase this TTY? (Please check a maximum of two.) 1. Emergency Call Announcer (ECA) 2. Ease of converting from display to printer TTY 3. Built–in printer 4. Printer letter sizes 5. Electronic Voice Announcer 6. Compact size 7. Light weight 8. Ease of use 9. Other 11. Did you purchase a factory extended warranty on your DIALOGUE TTY? 1. Yes 2. No 12. Where did you purchase the extended warranty? 1. AMERIPHONE 2. Dealer: Name Address City State Zip Code 13. How long of an extended warranty? 1. 2 years 2. 1 year 14. How much did you pay for the extended warranty? $___________. OWNER REGISTRATION CARD Cut along dotted line and send to: AMERIPHONE, Inc., 12082 Western Ave., Garden Grove, CA 92641 (area code)

are registered trade marks of American Phone Products Inc. Editing and Reviewing ....................................14 List ..................................................................15 Memory ..........................................................15 Preparing ........................................................13 Printing.............................................................14 Sending ..........................................................13 Messages ..............................................................12 Clearing ..........................................................12 Playing Back....................................................12 Printing ......................................................10, 14 Remote Retrieval ......................................12, 13 Retrieval Password ........................................13 On Hold Alert ........................................................14 Operations Options..............................................8, 9 Packing Checklist ....................................................3 Password for Message Retrieval ..........................13 Power Supply ........................................................19 Power Indicator......................................................19 Printer ..................................................................19 Built In ............................................................19 Converting Display TTY ..................................19 ON/OFF ............................................................4 Paper Loading ..................................................6 Print Sizes/Case................................................8 Printer Cable ........................................................16 Printer Paper Loading ............................................6 Product Registration Card .....................................27 Proof of Purchase ................................................25 Pulse/Tone Dialing ..................................................8 Recording a Conversation ....................................13 Relay Service ..........................................................7 Repair Information ................................................23 Ring Selection..........................................................9 Setting Up Your TTY................................................7 Specifications ........................................................24 Signal Light..............................................................4 Telebanking............................................................15 Telephone Directory ................................................7 Clearing ............................................................7 Editing and Printing...........................................7 3-Way Calling ........................................................15 Toll Saver ................................................................9 Tone/Pulse Dialing ..................................................8 Transferring a Call ................................................14 Transmission Speeds...............................................9 Trouble Shooting....................................................20 TTY Etiquette ........................................................21 Videos, Training ....................................................19 Voice Announcer................................................7, 10 Relay Service Number ......................................7 Voice Carry Over Calls (VCO)..........................16,17 Wait for Response..................................................14 Warranty ................................................................22 Abbreviations, TTY ..........................................21, 22 AC Adapter/Charger ............................................3, 6 Acoustic Cups, using ............................................17 Answering a Call....................................................11 ASCII Code Option ................................................18 Audible TTY Call Identifier ....................................10 Automatic Answering System ................................12 Memory Available............................................15 Password ..........................................................9 Setting Up........................................................12 Auto Answer Greeting..............................................8 Batteries ....................................................19, 20, 21 Charging/Checking..........................................21 Heavy Duty Option..........................................19 Installation ................................................19, 20 Replacement ............................................19, 20 Baud Rate ( see transmission speeds) ..................9 Busy Number redial ..............................................11 Call Interrupt ............................................................9 Call on Hold..........................................................12 Call Status Indicator ................................................4 Clearing Memos/Memory ......................................16 Clock......................................................................17 Computer, Communicating With......................18, 19 Computer Data Base Accessing......................18, 19 Conversations..................................................13, 15 Abbreviations..............................................21,22 Clearing ..........................................................16 Recording........................................................13 Saving ............................................................13 Credit Card Calling ................................................15 Date and Time Stamping ......................................17 Display Direction......................................................8 Emergency 911 Calls ............................................11 Escape ....................................................................5 Extended Warranty Program .................................27 Factory Preset Operating Modes- Reset ................7 FCC Registration ..................................................24 Features ..............................................................4, 5 Greeting message ..................................................8 Hanging Up With TTY On........................................5 Help Menu ............................................................17 Installation ..............................................................6 International TTY calls ..........................................9 Keyboard Dialing ..................................................10 Keys, Special Function........................................3, 5 Last Number Redial ..............................................11 Maintenance ..........................................................21 Making a Call ........................................................10 Memory available ................................................15 Memory dialing ....................................................11 Memos ..................................................................13 Clearing ..........................................................16 29

(714) 897-0808 or (800) 874-3005 VOICE (714) 897-4703 Fax email: [email protected] web: www.ameriphone.com M03298•d5 © AMERIPHONE, Inc. D-III 520001 5 10/20/00