Breeze BRZ2-352 Installation Manual

2 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] TABLE OF CONTENTS TECHNICAL SUPPORT.......................................................................................................................... 3 HARDWARE Install a Breeze Player .................................................................................................................... 4 Audio Connection.......................................................................................................................... 6 Dual HDMI Output (Cloned HDMI Output) .................................................................................... 7 BREEZE PLAYER Stop the Breeze Player .................................................................................................................. 8 Stop the Background Application .................................................................................................. 9 Start the Background Application ................................................................................................ 10 NETWORK CONNECTIONS Static IP Address .......................................................................................................................... 11 Wireless Connection .................................................................................................................... 15 Confirm Connectivity ................................................................................................................... 18 BREEZE SERVER COMMUNICATION ................................................................................................ 19 Register a Breeze Player .............................................................................................................. 20 RESOLUTION & SCREEN SETTINGS Screen Resolution ........................................................................................................................ 21 Duplicate Displays ....................................................................................................................... 24 Screen Orientation ...................................................................................................................... 26 AUDIO CONFIGURATIONS ................................................................................................................ 27 BREEZE PLAYERS TOOL .................................................................................................................... 30

3 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] TECHNICAL SUPPORT Questions or issues can be submitted to the Keywest Technology Technical Support department via e- mail or through the helpdesk ticketing system. Contact information:  E-mail: [email protected]  Helpdesk: http://helpdesk.keywesttechnology.com DOCUMENTATION Breeze Quick Start User Manual: http://support.keywesttechnology.com/downloads/Breeze2/Getting%20Started%20with%20Breeze.pdf Breeze Knowledgebase: http://helpdesk.keywesttechnology.com/index.php?/Knowledgebase/List/Index/113/breeze-version-2 BREEZE ARCHITECTURE Breeze is a hybrid SaaS (Software-as-a-Service) product. Accessing the Breeze server with a web browser means access is reliant upon the local Internet connection. Breeze Players, the devices that sit behind screens which run the digital signage, rely on the local network and the Internet to communicate with the Breeze server. If a network connection between the server and players is interrupted or absent, the players are not able to receive updates from the server, such as changes in content,

4 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] playlist, schedules and more. HARDWARE PLAYER ACCESSORIES Your Breeze Player includes the following accessories:  19V power supply (1)  Wireless antennae (3)  HDMI® cable (1)  Mounting kit (1) If the player equipment you received did not include the accessories listed above, please notify the Keywest Technology Technical Support department. INSTALL A BREEZE PLAYER The player requires three connections to function at the most basic level: Internet, video output and power. BASIC CONNECTIONS 1. Ethernet: a. Connect an Ethernet cable to the Ethernet 1 ( ) or Ethernet 2 ( ) on the Breeze Player. 2. Video Output: a. Connect the HDMI cable to HDMI 1 ( ) or HDMI 2 ( ) on the Breeze Player. b. Connect the other end of the HDMI cable to the monitor, television screen, or video distribution system. 3. Power: a. Plug the power cord into the 19V power supply and the electrical outlet. b. Plug the 19V power supply into the Breeze Player ( ). Please refer to the Wireless Connection section on page 13 to utilize a wireless network connection instead of an Ethernet cable. HDMI Cable

5 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected]

6 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] INSTALL A BREEZE PLAYER (CONTINUED) HDMI carries audio to the Breeze Player as part of the video signal. External speakers can provide audio when the screen or monitor connected to the player is not capable of providing audio. AUDIO CONNECTION 4. Audio (Optional): a. Connect external speakers to the audio port ( ) on the Breeze Player. AUDIO VOLUME There are many places to adjust the volume of the sign, a playlist and even specific media items within a playlist. 1. Volume control for media items in a playlist, located in the Breeze Editor Media Properties 2. Volume control for each zone in a playlist, located in the Breeze Editor Zone Properties 3. Audio output volume control in the Breeze Player device settings 4. Volume control of the attached screen or external speakers Please see the Audio Configurations section on page 25 for steps on accessing the Audio output volume control in the Breeze Player device settings.

7 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] INSTALL A BREEZE PLAYER (CONTINUED) The BRZ-352 model of Breeze Player is capable of generating two identical video output signals. This means that the player output can be displayed on two screens with one player. DUAL HDMI OUTPUT (CLONED HDMI OUTPUT) 1. Dual HDMI Output (Optional): a. Connect an HDMI cable to HDMI 1 ( ) or HDMI 2 ( ) on the Breeze Player. b. Connect the other end of the HDMI cable to the first screen. c. Connect another HDMI cable to the unused HDMI port ( ) or ( ). d. Connect the other end of this HDMI cable to the second screen. Please be aware, the two video outputs from the player are clones; the two screens will ALWAYS display the same content at the same time on both screens. The two screens must be set to Duplicate these displays in the Display Settings for the Windows operating system. Extend these displays is not supported by the Breeze Player! Please refer to Duplicate Displays section on page 22 for more information about configuring Display Settings for the Breeze Player device.

8 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BREEZE PLAYER To stop the Breeze Player software, you will need to physically connect a mouse and keyboard to the player device. The Breeze Player software is responsible for running the digital sign; this program and the Android Launcher must be stopped in order to view the desktop and accomplish tasks such as modifying device settings and testing network connectivity. STOP THE BREEZE PLAYER 1. Click the Escape (Esc) button on the keyboard to exit the Breeze Player software. The player device desktop is now visible.

9 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BACKGROUND APPLICATION The Background Application is a watchdog program designed to restart the Breeze Player anytime the program senses that playback of the content has stopped. Failing to “stop” the Background Application results in the Breeze Player continually restarting while a user is configuring the device. STOP THE BACKGROUND APPLICATION 1. To stop the Background Application, double-click on the StopBreeze icon on the desktop. Note: A command prompt screen will briefly flash on the screen when the Background Application is successfully stopped. It is important to remember to restart the Breeze Player software after it has been stopped. Failure to restart the Breeze Player will result in a digital sign that continues to display the computer desktop.

10 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BACKGROUND APPLICATION Restarting the Background Application ensures that playback is restarted within a few minutes of playback being disrupted. START THE BACKGROUND APPLICATION 1. To re-enable the Background Application, double-click on the StartBreeze icon on the desktop. Playback will begin within two minutes. 2. To start immediate playback, click on the BreezePlayer desktop icon. Note: If the registration tool appears after the Breeze Player icon is selected, the player is not connected to a Breeze server. Please refer to the Breeze Server Communication section on page 17 for more information about this topic.

11 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] NETWORK CONNECTIONS Out of the box, the Breeze Player device is configured to use DHCP. DHCP is a network protocol which automatically obtains an IP address for the player device after installation is complete. If the player device does not receive an IP address automatically, please contact your network administrator. STATIC IP ADDRESS A static IP address can be configured for a wired or wireless connection. Please contact your network administrator to be assigned an open static IP address for each player. ASSIGN A STATIC IP ADDRESS 1. Stop the Breeze Player and the Background Application. 2. Right-click on the Network desktop icon and select Properties from the menu.

12 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] 3. In the Network and Sharing Center, select the current network connection by clicking on Connection in the View your active networks area. ASSIGN A STATIC IP ADDRESS (CONTINUED) 4. In the current connection Status window, click on the Properties button. 5. In the current connection Properties window, select Internet Protocol Version 4 (TCP/IPv4) by clicking on the item and then selecting the Properties button.

13 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] 6. The Internet Protocol Version 4 (TCP/IPv4) Properties window opens. By default, the radio button Obtain an IP address automatically is selected. This is DHCP, or Dynamic Host Configuration Protocol. ASSIGN A STATIC IP ADDRESS (CONTINUED) 7. To assign a static address to the player, select the Use the following IP address radio button. A static IP address (as well as the subnet mask and default gateway) must be compatible with the connected network. This information is typically provided by the IT department or network administrator. Note: DNS server addresses must also be provided when using a static IP address.

14 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] 8. Click OK in the Internet Protocol Version 4 (TCP/IPv4) Properties window and the Local Area Connections Properties window. Click on the Details… button in the Local Area Connection Status window to confirm the statically assigned IP address is being used. 9. Close all open windows. Restart the Background Application and the Breeze Player. There are a myriad of IT methods that can be applied to truly complicate connections (such as virtual private networks, host files, and aliasing). It is best to work cooperatively with the IT department to ensure smooth operations.

15 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] WIRELESS CONNECTION A wireless signal can be used to connect the Breeze Player to the Internet instead of an Ethernet cable. ASSIGN A WIRELESS CONNECTION 1. Stop the Breeze Player and the Background Application. 2. Right-click on the Network desktop icon and select Properties from the menu. 3. The Network and Sharing Center will look similar to the image below, depending on if the player has a current network connection. Select Change adapter settings from the menu on the left. 4. Double-click on the Wi-Fi icon to open the Windows Settings Network & Internet Wi-Fi window.

16 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] ASSIGN A WIRELESS CONNECTION (CONTINUED) 5. In the Windows Settings Network & Internet Wi-Fi window, turn on the Wi-Fi capability if needed. Then click on Show available networks to see the available wireless network connections. 6. A Connect button and Connect automatically checkbox appears after a wireless network is selected in the wireless network connections list. Connect automatically… instructs the player to connect to this wireless network automatically whenever it is available. 7. If the wireless network is secured, a prompt requires the password or network security key to be entered before a connection can be established.

17 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] ASSIGN A WIRELESS CONNECTION (CONTINUED) 8. Once the player is connected to a wireless network, Connected is displayed below the wireless network connection in the connections list. 9. The wireless network connection can also be verified in the Windows Settings Network & Internet Wi-Fi or Status windows. 10. Close the Settings window. Restart the Background Application and the Breeze Player.

18 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] CONFIRM CONNECTIVITY Internet Explorer can be used to confirm network connectivity once a Breeze Player device is installed and connected to the Internet. TO CONFIRM INTERNET CONNECTIVITY 1. Stop the Breeze Player and the Background Application. 2. Select the Windows Start button and then select Internet Explorer from the Windows Start Menu. 3. Internet connectivity is confirmed when a webpage, such as helpdesk.keywesttechnology.com, loads successfully. 4. Close the Internet Explorer window. Restart the Background Application and the Breeze Player.

19 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BREEZE SERVER COMMUNICATION A player’s registration is the method by which a Breeze Player connects to a Breeze server. A player must be registered to a server and connected to the Internet to receive updates from the server. Players are typically pre-registered in the Keywest Technology Production department before shipping. However, a player must be registered again if it is accidentally deleted from the Breeze server in the Players tool. When a player is unregistered, the registration tool opens when the Breeze Player software is started. The first three fields, Name, Username, and Password, are fairly simple concepts. The Domain field requires the sub-domain of the Breeze server. A Breeze server with a web address of https://training.breezedigitalsignage.com has a subdomain of “training.” A user should type “training” in the Domain field of the Breeze Player registration tool. DETERMINE THE BREEZE SERVER DOMAIN 1. Obtain the web address of the Breeze server, such as https://training.breezedigitalsignage.com. 2. Remove the “https://” from the beginning of the web address. 3. Remove the “.breezedigitalsignage.com” from the end of the web address. 4. The remaining part of the web address is the Breeze server domain.

20 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BREEZE SERVER COMMUNICATION (CONTINUED) Once a user has gathered the appropriate details, registering a Breeze Player is merely a matter of typing the correct information in the fields. REGISTER A BREEZE PLAYER 1. Name is the name of the player icon in the Players tool. It is helpful to name a player according to its location when utilizing multiple players. 2. Username and Password correspond to credentials used to login to the Breeze server. 3. Domain is the subdomain of the Breeze server, detailed on the previous page. 4. Select the Register button. 5. Confirm an icon for the player is present in the Players tool of the Breeze server. RESOLUTION & SCREEN SETTINGS

21 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] Resolution is the number of pixels a screen can display in each direction. The correct resolution is a critical factor in achieving great-looking digital signage! Supported screen resolutions are automatically detected by the Windows operating system and can be found in the Resolution field of the Advanced display settings. SCREEN RESOLUTION The measure of a screen’s width and height, such as in inches, is a physical measurement of the screen’s shape and size. Resolution is a digital measurement of the pixels a screen is capable of supporting in each direction: width and height. A pixel is often referred to as a screen unit. The resolution of the screen connected to a player is also needed when creating new playlists for the digital sign, entered as pixels in the Screen Units fields of the New Playlist window. Please refer to page 6 of the Breeze Quick Start Guide for more information about screen units and playlist resolution. Windows detects the native resolution of a screen. The native screen resolution is typically the highest resolution a screen can support and is followed by a (Recommended) label in the Resolution drop-down list.

22 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] SCREEN RESOLUTION The step-by-step instructions below detail using the Display settings window to adjust screen resolution. The supported screen resolutions can also be accessed by right-clicking on the device desktop, hovering over Graphics Options and selecting Resolution from the next menu. Be sure to record the selected resolution. It is needed to build correctly-sized playlists in the Editor tool. LOCATE SUPPORTED SCREEN RESOLUTIONS 1. Stop the Breeze Player and the Background Application. 2. Right-click on the desktop and select Display settings from the menu provided. 3. In the Display Settings window, select Advanced display settings.

23 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] LOCATE SUPPORTED SCREEN RESOLUTIONS (CONTINUED) 4. The supported resolutions for the screen connected to the player are listed in Advanced display settings window. Please refer to the Screen Resolution section on page 19 for more information about this topic. A player connected to a screen with more advanced technology, such as 4K resolution, offers additional screen resolution selections. 5. Record the selected resolution or select a new resolution. When a new resolution is selected, click the Apply button to view the new resolution. 6. A banner appears across the screen to confirm the change in resolution. Select Keep changes before 15 seconds have passed to permanently apply the newly selected resolution. 7. Close the Settings window. Restart the Background Application and the Breeze Player.

24 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] DUPLICATE DISPLAYS Duplicate these displays is the default setting selected when a second screen is attached to the Breeze Player device and is the desired selection in the Multiple Displays menu. Duplicate these displays is the ONLY dual output supported by the Breeze Player software. CONFIGURING DUAL HDMI OUTPUT 1. Stop the Breeze Player and the Background Application. (Please refer to the Breeze Player section on page 7 for step-by-step instructions) 2. Right-click on the device desktop and select Display settings from the menu provided. 3. When one screen is connected to the player, one box labeled with the number 1 is displayed in the Customize your display area of the Display Settings window.

25 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] CONFIGURING DUAL HDMI OUTPUT (CONTINUED) 4. When two screens are connected to the player, two numbers are present in the Customize your display area and an additional field labeled Multiple Displays is also present. When Duplicate these displays is selected in the Multiple Displays field, only one box is shown because the screens will have duplicate content. Note: Duplicate these displays is the only selection in the Multiple Displays list supported by the Breeze Player! 5. When Extend these displays is selected in the Multiple Displays field, two boxes are shown because the screens will have different content. Because Extend these displays is not supported by the Breeze Player, please select Duplicate these displays in the Multiple Displays field or leave one of the HDMI output ports unused.

26 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] SCREEN ORIENTATION Screen Orientation typically refers to two possible layouts: Landscape or Portrait. While less common than Landscape mode, Portrait mode is highly desirable for certain solutions, such as interactive kiosks. The Screen Orientation can be altered in the Display Settings window or in the right-click menu generated on the Windows desktop. The Screen Orientation rotates the screen display in 90° intervals. To configure a screen in Portrait mode, select Rotate to 90 Degrees (or Rotate to 270 Degrees). CONFIGURE PORTRAIT MODE 1. Stop the Breeze Player and the Background Application. 2. Right-click on the device desktop and hover over Graphics Options in the menu provided. 3. Hover over Rotation in the next menu and select Rotate to 90 Degrees. (If the display is upside down, repeat steps 2-3 and select Rotate to 270 Degrees instead.) Portrait mode Landscape mode

27 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] AUDIO CONFIGURATIONS Your Breeze Player is configured to use the connected display monitor’s audio output by default. If the monitor does not have audio output, speakers can be connected to the Breeze Player. The audio output type and volume level are adjusted in the Sound tool. OPEN THE SOUND TOOL 1. Select the Search icon to search Windows. 2. Type “audio” in the search bar and select Manage audio devices from the search list.

28 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] ADJUST THE AUDIO OUTPUT 1. The screen is selected as the Default Device for audio output unless another form of audio output is available. 2. When another audio output device is connected, the new device is selected as the Default Device for audio output. 3. Clicking on the Properties button opens a Properties window with settings for the currently selected audio.

29 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] ADJUST THE AUDIO OUTPUT (CONTINUED) 4. Select the Levels tab in this window to adjust the volume. 5. In the Levels tab, drag the slider to adjust the output volume level of the selected Audio. There are many places to adjust the volume of a playlist and even specific media items within a playlist.  Audio output volume control in the Breeze Player device settings (shown above)  Volume control of the attached screen or external speakers  Volume control for each zone in a playlist, located in the Breeze Editor Zone Properties  Volume control for media items in a playlist, located in the Breeze Editor Media Properties

30 Copyright © 2018 Keywest Technology, Inc. All Rights Reserved 14563 W 96th Terrace • Lenexa KS 66215 USA • Need Support? Mailto:[email protected] BREEZE PLAYERS TOOL New Keywest Technology players are pre-registered and sent a schedule with a demo playlist prior to shipping. Playback of the “KWT Demo” schedule begins as soon as a player is provided with power and connected to a screen. The Players tool serves as an interface between users and the Breeze Players, providing a central location to review and edit player information and operations. Each player registered to a Breeze server displays an icon in the Players tool. Each player icon features a green or red indicator, signaling if that player is functioning normally. An update must be sent using the Update Player button to the player to inform the player of changes to content, playlists, schedules, and player settings. The selections available in the Schedule drop-down list of the Players tool correspond to the schedules created in the Scheduler tool of the Breeze server. If “KWT Demo” and None are the only selections in the Schedule drop-down list, then “KWT Demo” is the only schedule in the server. (Playlists must be encased in a schedule before they can be sent to a player.) Please refer to the Players section on page 29 of the Breeze Quick Start Guide for more information about the Players tool.