Apple Portable StyleWriter Service Source

Introduction The Portable StyleWriter is a bubble jet ink-on-demand portable printer that works with any PowerBook, PowerBook Duo, or Macintosh computer with system software 7.0.1 or later. The Portable StyleWriter prints up to 1.5 pages per minute at a resolution of 360 dpi in best mode.

Features The Portable StyleWriter offers • 39 scalable fonts • Operation in horizontal or vertical positions, allowing it to be used in confined spaces • Versatile printing on envelopes, labels, transparencies, letterhead, or plain paper • Optional automatic sheet feeder that holds up to 50 sheets

Characteristics Print Methods Bubble jet ink-on-demand Throughput 360 dots per inch (dpi) for text and graphics (best mode) Print Head 1 by 64 nozzles Print Head Life Approximately 500 pages (normal mode) Input Buffer 10K

Paper Handling Paper Size: LTR, LGL, A4, B5 Weight: 17–24 lb. Capacity: 50 sheets (A4, LTR) (with optional sheet feeder) Commercial number 10 size only (4.1 in. by 9.5 in.) Envelopes Coated transparencies or most inkjet transparencies

Ink Cartridges Type Ink cartridge Ink Color Black Ink Amount Approximately 28 g (per cartridge) Life Approximately 500 pages

Environmental Acoustic Noise Level Approximately 45 dB (reference level) Temperature 41–95° F (5–35° C) Humidity 10–90% (no condensation)

Electrical Power Source U.S./Canada: 120 VAC, 60 Hz, 30 W U.K./Australia: 240 VAC, 50 Hz, 25 W Europe: 230 VAC, 50 Hz, 25 W Power Supply AC adapter or optional NiCad battery pack

Physical Dimensions Height: 1.9 in. (48.5 mm) Width: 12.2 in. (310 mm) Depth: 8.7 in. (221.3 mm) Weight Approximately 3.7 lb. (1.7 kg)

General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.) If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family. For additional assistance, contact Apple Technical Support.

Error LEDs The Portable StyleWriter has three LEDs that can aid in troubleshooting the printer. The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage control error, paper jam). The chart below provides a summary of error codes and printer states. If an error is indicated, check the chart to identify the error and then go to Symptom Charts, “Error LEDs.” Software Error Message (from printer driver) LEDs Power Error Online Symptom (see Symptom Charts) None No status lights Printer beeps 2 or 3 times Out of paper Printer beeps continuously Paper jam Printer beeps continuously Carriage position error Printer beeps 5 times Printer startup error Printer beeps 3 times Printer error Power light blinks once every second Battery being charged Power light blinks once every half second Battery low Printer beeps 5 times and Power light blinks every half second Battery empty Printer beeps 5 times and two lights blink alternately Battery error

Symptom Charts Preliminary Checks Computer cannot find printer 1 Verify that correct printer driver is installed. 2 Verify that Chooser and Control Panel settings are correct. 3 Verify that serial cable is connected. 4 Replace serial cable.Ê No lights or movement 1 Verify that printer is turned on and plugged into wall socket. If running off battery, verify that battery is known-good and charged. 2 Replace printer. Print quality problems 1 Use 16–24 lb. cotton bond paper. 2 Purge ink cartridge. 3 Replace ink cartridge. 4 Replace printer.Ê

Mechanical problems 1 Use 16–24 lb. cotton bond paper. 2 Clear paper jam. 3 Verify that cut sheet feeder aligns with printer. 4 Replace printer.

Error LEDs No status lights 1 Verify that printer is turned on and plugged into wall socket. If running off battery, verify that battery is known-good and charged. 2 Replace printer. Out of paper 1 Add paper. 2 Replace printer.Ê Paper jam 1 Check cables. 2 Check for paper jam; remove jam and then press power switch. If status light comes on steadily, problem is solved. 3 Replace printer.Ê Carriage position error 1 Carriage has not returned to home position. Turn printer off. Wait a few seconds, then turn printer on. 2 Replace printer.

Printer startup error 1 Turn off printer. Wait a few seconds, then turn printer on. 2 Replace printer.Ê Printer error 1 Turn off printer. Wait a few seconds, then turn printer on. 2 Replace printer.Ê Battery being charged 1 Wait for battery to finish charging. 2 Replace printer.Ê Battery low 1 Recharge battery. 2 Replace printer.Ê Battery empty 1 After 5 minutes printer beeps again, then shuts off automatically. Recharge battery. 2 Replace printer.Ê

Battery error 1 Recharge battery two or three times. 2 Replace battery. 3 Replace printer.

Printing No printing 1 Verify that serial cable between printer and computer is tightly connected. 2 Make sure printer is selected in Chooser. 3 Purge ink cartridge. 4 Replace ink cartridge. 5 Replace printer.Ê Garbled printing 1 Verify that serial cable between printer and computer is tightly connected. 2 Purge ink cartridge. 3 Replace ink cartridge. 4 Replace printer.

Overprinting 1 Verify that program being used is set for correct line spacing and line length. 2 Verify that correct printer driver is installed. 3 Replace printer. Image too light or too dark 1 Purge ink cartridge. 2 Use 16–24 lb. cotton bond paper. 3 Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). 4 Replace ink cartridge. White lines in printing 1 Purge ink cartridge. 2 Replace ink cartridge. 3 Replace printer.

Page prints off center; images are out of place 1 Use 16–24 lb. cotton bond paper. 2 Verify that sheet feeder holds no more than 50 sheets. 3 Verify that paper is inserted properly. 4 Verify that margins in document and paper size in Page Setup are set correctly. 5 Replace printer.Ê Ink appears on back of paper 1 Clean platen with soft, dry cloth. 2 Replace printer.Ê Image wavy, splotchy, or distorted 1 Purge ink cartridge. 2 Replace ink cartridge. 3 Replace printer.

Carrier Movement Erratic carrier motion Replace printer. Power light is on; carrier does not move 1 Make sure carrier area is clear of obstructions. 2 Replace printer. Printer does not perform self-test; ready light is on Replace printer.Ê Carrier grinds, hums loudly, or locks Replace printer.

Paper Feed No paper feed 1 Verify that cut sheet feeder aligns with printer. 2 Make sure paper path is clear of obstructions. 3 Replace printer.Ê Grinding during paper feed 1 Make sure paper path is clear of obstructions. 2 Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). 3 Verify that cut sheet feeder aligns with printer. 4 Replace printer.Ê

Binding or tearing during paper feed 1 Verify that forms thickness lever is set correctly (up for standard paper and down for envelopes, transparencies, labels, and heavy paper). 2 Make sure paper path is clear of obstructions. 3 Verify that paper is inserted properly. 4 Use 16–24 lb. cotton bond paper. 5 Verify that cut sheet feeder aligns with printer. 6 Replace printer.Ê Envelope feed problems 1 When printing envelopes, • Adjust paper thickness lever • Do not run cut sheets and envelopes in same print job • Reset paper thickness lever after printing envelopes 2 Replace printer.

Miscellaneous Control panel buttons don’t work 1 Replace control panel assembly. 2 Replace printer.Ê Software-specific problem 1 Verify that software is known-good. 2 Verify that software is compatible with TrueType fonts. (Check your software application manual.)

Stand No preliminary steps are required before you begin this procedure. Stand

2 Lift up the upper corner of the stand to clear the cover tab. Stand Cover Tab

3 Turn the stand until the mounting tab clears the slot and remove the stand. Replacement Note: Press down in the center of the stand to seat the mounting tab in the slot. Stand Mounting Tab Slot

1 Pull up the two latches and remove the battery cover. Battery Cover Latches

2 Grasp one end of the battery and remove the battery from the printer. Replacement Note: Be sure to reinstall the battery with its arrow facing the same way as the arrow in the battery compartment. Battery

Control Panel Assembly Before you begin, remove the following: • Stand • Battery Review the ESD precautions in Bulletins/Safety. Control Panel Assembly

1 Turn over the printer. 2 Using a Phillips screwdriver, remove the case screw. Case Screw

3 Release the four latches and remove the bottom case. Bottom Screw

4 Using a small flat-blade screwdriver, release the latches and remove the control panel assembly. Control Assembly Panel

Automatic Sheet Feeder No preliminary steps are required before you begin this procedure. Note: The automatic sheet feeder is an optional accessory. Automatic Sheet Feeder

1 Press the two release levers and remove the automatic sheet feeder. Automatic Sheet Feeder Release Lever

Purge Ink Cartridge No preliminary steps are required before you begin this procedure. Caution: Do not get the ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain. Note: Purge the ink cartridge to correct blurred characters, horizontal white streaks, and missing dots caused by clogged nozzles. Ink Cartridge

Note: Cleaning the ink cartridge uses a small amount of ink. 1 Make sure the printer is turned off and a sheet of paper is loaded. 2 Hold down the FWD ADJ and REV ADJ buttons and press the Power button. 3 The printer then beeps. Power Button FWD ADJ Button REV ADJ Button

4 Keep pressing the FWD ADJ and REV ADJ buttons and release the Power button. 5 The printer beeps again. Power Button FWD ADJ Button REV ADJ Button

6 Note: The Online light blinks as long as the cleaning process goes on. The cleaning process stops automatically and a test pattern is printed. To clean the ink cartridge without printing the test pattern, do not press the LF/FF button. 7 Release the FWD ADJ and REV ADJ buttons and immediately press the LF/FF button. LF/FF Button FWD ADJ Button REV ADJ Button

8 The test pattern should look like the pattern shown. The lines on the test pattern should all be connected with no breaks. 9 If any lines are missing, repeat the purging process. Cartridge Status OK Repeat Purging

922-0423 Automatic Sheet Feeder 661-0831 Control Panel Assembly 922-0429 Stand 922-0430