BBPOS WisePad 2 Instruction Manual

Quick Start Procedures STEP 1 This device can support iOS (iOS 5.0 or above), Android (Android 2.1 or above), Windows Phone 8 & MS Windows. Download official application from app stores. APP DOWNLOAD APP DOWNLOAD STEP 2 Turn on the device pairing function of your smartphone/tablet. Then, press and hold “ ” to turn on WisePad until “STANDBY” displays on the LCD. **Please ensure that Bluetooth® function of your smartphone/tablet is ON before devices pairing. STEP 3 Press “ ” to enter the Setting Menu, then press “1” for Bluetooth pairing. Scanned Device List STEP 4 Select WisePad 2 in the Scanned Device List on your smartphone/tablet. Then, your WisePad 2 will show the Home Menu when the devices are paired. **For first time pairing, you need to follow the instructions to input “PASSKEY” to complete pairing with your Android devices. STEP 5 You can follow your application instruction to start the transaction process, then tap/swipe/insert the payment card and input PIN (per request) to complete the transaction. **Remarks: If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking.** 00 XXXX 5522 Valid Thru 00/00 ALDSON CARD 1100 2200 XXXX 5522 Member Since 00 Valid From 00/00 Valid Thru 00/00 JIMMY DONALDSON CREDIT CARD NFC LED indicators LED indicator Power on / Setting Up and Down buttons CLEAR & ENTER Buttons Lanyard hole For magstripe card reading with LED indicator Secured PIN pad for PIN input LCD display CANCEL button For EMV card reading with LED indicator Index & Accessories (Fig.1) Index & Accessories (Fig.1) FRONT Reset button SAM card slots Package Contents Device x 1 Lanyard x 1 USB cable x 1 Instruction Manual x 1 BACK NFC Status Indicators First LED ON Ready for tapping card LEDs ON in ascenging order Reading card information 4 LEDs ON + “Beep” Card reading process successfully completed First LED ON + “Beep” Transaction completed First LED flashing Standby mode Error, please retry Error, please retry ~Beep~ ~Beep~ ~Beep~ 1100 2200 XXXX Member Since 00 Valid From 00/00 Valid Thru 00/00 Cardholder Na CREDIT CARD 1100 2200 XXXX Member Since 00 Valid From 00/00 Valid Thru 00/00 Cardholder Na CREDIT CARD ~Beep~ Fig. 3c - Home Menu Fig. 3a - Bluetooth® Pairing Fig. 3d - Connecting WiFi Fig. 3e - Connecting GPRS Fig. 3b - Passkey Screen i. Bluetooth® connection Enter the Bluetooth® pairing mode (Fig. 3a) after pressing “1”. **For first time pairing, you may need to input “PASSKEY” to complete the pairing process with your Android devices. (Fig 3b) After device is successfully paired, WisePad 2 will enter the Home Menu (Fig. 3c). ii. WiFi network connection Enter the WiFi network connecting mode (Fig. 3d) after pressing “2”. After network is successfully connected, WisePad 2 will enter the Home Menu (Fig. 3c). iii. GPRS connection Please ensure the SAM/SIM cards are properly inserted to card slots before GPRS connection. Enter the GPRS network connecting more (Fig. 3e) after pressing “3”. After network is successfully connected, WisePad 2 will enter the Home Menu (Fig. 3c). Fig. 1a Fig. 1b - Setting Menu Fig. 2 - Connection Menu Set Up Connection Set Up Connection STEP 2 (refer to Fig. 3) Choose connection method, press “1” to connect via Bluetooth® “2” to connect WIFI “3” to connect STEP 1 Press and hold the Power On/Off button to turn on WisePad 2, then press “ ” to confirm. (refer to Fig. 1a) When “STANDBY .....” is shown, press “ ” or “X” to enter the Setting Menu. (Fig. 1b) mPOS Solution Combining NFC, MSR and EMV Chip Reading Functions WisePad™ 2 www.bbpos.com Compatable with: iOS, Android, Windows Phone 8, MS Windows  .JDSP 64# QPSU GPS DIBSHJOH PQFSBUJPO

Step 2 Choose Payment Method Please choose the required payment method to complete the transaction process: i. Press “1” to support swiping magnetic stripe card (Fig. 5b). Follow instruction to swipe your card. ii. Press “2” to support inserting ICC card (Fig. 5c). If you are required to input PIN, please input via secure PIN pad and press “ ” to confirm. iii. Press “3” to support tapping NFC card (Fig. 5d). Please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. Success tapping will have beep sound and LED indication. Remarks: If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMC chip of the card is facing the right direction. Fig. 5b - Ready for swipe card Fig. 5c - Ready for inserting card Fig. 5d - Input PIN via PIN pad Fig. 5e - Ready for tapping card Sales Operation Sales Operation Fig. 4a - Input Transaction Amount Step 1 Input Amount i. In the Home Menu (Fig. 3c), press “1” to enter SALES page (Fig. 4a). ii. Input transaction amount (Fig. 4a). iii. Input tips amount (Fig. 4b) if any, then press “ ” to confirm input. iv. Total amount will be shown on display, press “ ” to ACCEPT or “X” to DECLINE. **If you need to cancel the transaction, please press “X” to cancel. “DECLINE” will be shown on the display and back to SALES page (Fig. 4a) for next transaction. Fig. 4b - Input Tips Amount Fig. 4c - Confirm Total Amount Device cannot read your card successfully through NFC reading Problems Recommendations Device cannot read your card successfully Device has no response Device cannot be paired Problems Recommendations Display turned off automatically Device lost the connection with your smartphone or tablet when the device is auto-off. Troubleshooting Troubleshooting Room 1602, 16/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com Need Help? E: [email protected] | T: +852 3158 2585 FCC Caution Statements: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. ©2015 BBPOS Limited. All rights reserved. BBPOS and WisePad are either trademark or registered trademarks of BBPOS Limited. IOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice. CAUTION & IMPORTANT NOTES LCD Message Details WisePad 2 Message Description BBPOS WisePad 2 opening screen STANDBY Waiting for connection via Bluetooth®, WiFi or GPRS network. WisePad 2 enters “SLEEP MODE” if no operation for 5 minutes BLUETOOTH ON Bluetooth® is turned on and pairing with PAIRING NOW .... smartphone or tablet. CONNECTING NETWORK .... WiFi or GPRS network is connecting PROCESSING Transaction is processing INPUT PIN Enter PIN INCORRECT PIN Incorrect PIN input, please retry COMPLETED Transaction is completed CANCELLATION Transaction is cancelled TERMINATE Transaction result is terminated DECLINED Transaction result is declined MSR SUCCESS Succeeds to swipe card MSR FAIL Fails to swipe card NO ICC No ICC card is inserted/detected NO RESPONSE Time out message for no card is inserted or swiped INSERT CARD Remind to insert ICC card SWIPE CARD Remind to insert ICC card NFC Remind to tap card ACCEPTED Transaction result is success POWER OFF? Confirm or decline to turn off the WisePad 2 Product Specifications Product Size 70mm (W) x 108mm (H) x 16.5mm(D) Product Weight 105g Power & Battery Lithium Polymer Rechargeable Battery 750mAH, 3.7V Magstripe Card Reader Triple Track (Track 1, 2 & 3) Swipe Speed 15cm/sec - 100cm/sec LED indicator • Operating - green light flashing • Low Battery Level - red light flashing • Charging - red light on • Fully charged - green light on NFC LED Indicator • Connecting with POS terminal - First LED flashing • Ready for NFC Reading - First LED on • Success Reading - 4 LEDs on in ascending order • Transaction Completed - 4 LEDs on with “BEEP” • Errors - First LED flash with twice “BEEP” • Power off - All LEDs off Communication Interface Bluetooth® v2.1, Bluetooth® v4.0 (iOS)*, USB, WiFi or GPRS (optional with SAM/SIM cards) Operating Temperature 0°C - 45°C (32°F - 113°F) Operating Humidity Max 95% Storage Temperature -10°C - 55°C (14°F - 131°F) Storage Humidity Max 95% *Support only by iPhone 5 or later, iPad 3 or later, iPad Mini or later, iPod Touch 5th generation or later. • Please press & hold the power on/off button to restart your device. • Please check if you can find the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet. • The display may turn off after enter the “SLEEP MODE” to save power. Please press and hold the power on/off button to restart it. • The device may be out of power, please use the USB cable to recharge it, then retry. • Please press and hold the power on/off button to turn on the device again. The device will automatically connect with your smartphone or tablet again. • The device may be at lower battery level, please use the USB cable to recharge it, then retry. • Please ensure the device or smartphone/tablet is within the reception range. • Please check if your card supports NFC payment. • Please ensure if your card is placed within 4cm range on top of the NFC marking. • Please take out your NFC payment card from wallet or purse for payment to avoid any interference. • Please check if the device has power when operating and ensure devices are connected. • Please check if the application instructs to swipe or insert card. • Please ensure that there is no obstacle in the card slots. • Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card. • Please ensure your phone/tablet is supported model for this device’s operation. • Please swipe or insert card with a more constant speed. • Please use a paper clip to press the reset button at the back for reboot. 5IJT FRVJQNFOU DPNQMJFT XJUI '$$ SBEJBUJPO FYQPTVSF MJNJUT TFU GPSUI GPS BO VODPOUSPMMFE FOWJSPONFOU &OE VTFS NVTU GPMMPX UIF TQFDJGJD PQFSBUJOH JOTUSVDUJPOT GPS TBUJTGZJOH 3' FYQPTVSF DPNQMJBODF 5IJT USBOTNJUUFS NVTU OPU CF DPMPDBUFE PS PQFSBUJOH JO DPOKVODUJPO XJUI BOZ PUIFS BOUFOOB PS USBOTNJUUFS 5IF NPCJMF EFWJDF JT EFTJHOFE UP NFFU UIF SFRVJSFNFOUT GPS FYQPTVSF UP SBEJP XBWFT FTUBCMJTIFE CZ UIF 'FEFSBM $PNNVOJDBUJPOT $PNNJTTJPO 64"  5IFTF SFRVJSFNFOUT TFU B 4"3 MJNJU PG  8LH BWFSBHFE PWFS POF HSBN PG UJTTVF 5IF IJHIFTU 4"3 WBMVF SFQPSUFE VOEFS UIJT TUBOEBSE EVSJOH QSPEVDUDFSUJGJDBUJPO GPS VTF XIFO QSPQFSMZ XPSO PO UIF CPEZ JT  8LH  'PS CPEZ PQFSBUJPO UIJT EFWJDF IBT CFFO UFTUFE BOE NFFUT '$$ 3' FYQPTVSF HVJEFMJOFT XIFOVTFE XJUIBOZ BDDFTTPSZ UIBU DPOUBJOT OP NFUBM BOE UIBU QPTJUJPOT B NJOJNVN PG NN GSPN UIF CPEZ 6TF PG PUIFSBDDFTTPSJFT NBZ OPU FOTVSF DPNQMJBODF XJUI '$$ 3' FYQPTVSF HVJEFMJOFT • Ensure to turn on the Bluetooth® function of your smartphone or tablet before use. • Please fully charge your WisePad 2 before use. • Please ensure that you have chosen the desired “Pairing” method of WisePad 2 before to start the connection process. • Please ensure magstripe /EMV chip of the card is facing the right direction when swiping or inserting card. • Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foregin object into the device. Doing any of which will void the Warranty. • Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill any food or liquid on the device. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. • Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. • Don’t use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty. • Don’t try to disassemble the device to repair. Please contact your dealer for repair and maintenance.