Ingenico Move/5000 Quick Reference Manual

is prepared by Elavon as a service for its customers. The information presented is general in nature and may not apply to your specific situation. RTL-QRG-1366-1118 Ingenico Tetra United States Quick Reference Guide

TIPS FOR PROCESSING • Press ENTER to access the Main Menu from the idle screen • To scroll through the menu, use the up and down arrows • Select the number that corresponds to the menu option of choice or press ENTER when the selection is highlighted F1 / START ENTER / YES BACKSPACE / DELETE CANCEL / BACK / NO

Clerk Prompts: • Enter Clerk ID and press ENTER • If prompted, select YES to Add Clerk ID • If prompted, enter Clerk Name and press ENTER Debit Cash Back Prompts: • Select YES for cash back or NO to bypass • Enter cash back amount and press ENTER • Select ACCEPT to confirm amount or CHANGE to return to previous screen Invoice/Ticket Prompt: • Enter Invoice or Ticket # and press ENTER Manually-Keyed Security Prompts: • Enter the CVV2 code and press ENTER • Select YES or NO to indicate card presence • Enter the address and press ENTER • Enter the zip code and press ENTER Purchasing, Business, or Commercial Card Prompts: • Press 2 for Purchasing Card • Enter the Customer PO Number and press ENTER • Enter the Tax Amount and press ENTER • If prompted, select YES if Tax Exempt The following prompts may appear depending on terminal setup, card type and/or entry method.

CREDIT/DEBIT SALE • Select SALE • Select CREDIT or DEBIT • If prompted, enter password and press ENTER • Enter the amount and press ENTER • Swipe, insert, or tap card, or manually enter the account # and press ENTER • If manually keyed, enter the expiration date and press ENTER • Select ACCEPT to confirm amount or CHANGE to change the amount • If prompted, enter PIN or press ENTER to Bypass • If prompted, enter the last 4 digits of the account # and press ENTER • If prompted “Approved: $xx.xx, AMOUNT DUE: $xx.xx,” select CONTINUE and then collect remaining amount due with a different card or another form of payment, or select CANCEL to reverse the authorization and cancel the transaction. (The transaction processes and a Merchant Copy of the receipt prints) • Select YES to print Customer Copy • If manually keyed, Imprint Card and press ENTER

CREDIT/DEBIT RETURN • Select RETURN • Select CREDIT or DEBIT • If prompted, enter password and press ENTER • Enter the amount and press ENTER • Swipe, insert, or tap card, or manually enter the account # and press ENTER • If manually keyed, enter the expiration date and press ENTER • If prompted, select YES to Confirm Amount or NO to cancel transaction • If prompted, enter PIN and press ENTER • If prompted, enter the last 4 digits of the account # and press ENTER (The transaction processes and a Merchant Copy of the receipt prints) • Select YES to print Customer Copy • If manually keyed, Imprint Card and press ENTER

CREDIT AUTHORIZATION ONLY • Select AUTH ONLY • Enter the amount and press ENTER • Swipe, insert, or tap card, or manually enter the account # and press ENTER • If manually keyed, enter the expiration date and press ENTER • If prompted, select YES to Confirm Amount or NO to cancel transaction • If prompted, enter PIN and press ENTER • If prompted, enter the last 4 digits of the account # and press ENTER (The transaction processes and a Merchant Copy of the receipt prints) • If manually keyed, imprint card and press ENTER

CREDIT/DEBIT VOID • Select VOID • Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #, CUSTOMER #, RRN, or APPROVAL CODE • Locate the transaction to void (by swiping the card or entering the selected search criterion) and press SELECT • Select YES to Confirm Void or NO to cancel transaction • If prompted, enter PIN and press ENTER (The transaction processes and a Merchant Copy of the receipt prints) • Select YES to print Customer Copy

CREDIT FORCE • Select OTHER • Select FORCE, then CREDIT • Enter the amount and press ENTER • Swipe, insert, or tap card, or manually enter the account # and press ENTER • If manually keyed, enter the expiration date and press ENTER • Select ACCEPT to confirm amount or CHANGE to change the amount • If prompted, enter PIN and press ENTER • If prompted, enter the last 4 digits of the account # and press ENTER • If prompted, select YES or NO to indicate card presence • Enter the approval code and press ENTER (The transaction processes and a Merchant Copy of the receipt prints) • Select YES to print Customer Copy • If manually keyed, imprint card and press ENTER

SETTLEMENT • Select SETTLEMENT • Select YES to Close Batch and Deposit Funds or NO to cancel settlement • Select ACCEPT to confirm batch totals or CANCEL to cancel settlement • The Settlement processes and the Settlement Report prints REPRINT • Select OTHER • Select REPRINT • Select LAST RECEIPT or SEARCH • If Search is chosen: • Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #, CUSTOMER #, RRN, or APPROVAL CODE • Locate the transaction to void (by swiping the card or entering the selected search criterion) and press SELECT • Select MERCHANT COPY, CUSTOMER COPY, or BOTH • The selected receipt(s) will print