AT&T 984 Operation & User’s Manual

Part 1 — Important product information USER’S MANUAL Part 2 © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1

Parts list ................................................2 Tools needed .......................................2 DSL users .............................................4 Glossary ................................................5 Programmable features list ..............8 Audible signals .................................12 Installation .......................................13 Battery installation ...........................13 Table/desk installation .....................15 Wall installation ................................17 Convenience ports .........................21 Menu operation.............................22 Menu structure .................................23 Shortcut to language menu ...........24 Rapid scroll ........................................24 Feature setup .................................25 Set one touch preference ..............25 Assign an extension number to your phone ..............................26 Turn the ringer on or off for each line .........................................27 Select the ringer type .....................28 Set delay ring .....................................29 Turn auto-mute on or off ..............30 Set dial mode ....................................31 Turn hold reminder on or off ......31 Set the time and date .....................32 Turn line usage on or off for each line .........................................33 Assign the prime line (line preference) ...........................34 Set automatic mode ......................35 Set the scroll rate ............................36 Turn screen backlight on or off ...37 Turn COVM indicators on or off for each line ................38 Reset COVM indicator ..................39 Program home and local area codes .....................................40 Assign the line group for this phone ......................................41 Erase all settings and return the phone to default settings ...........42 Set answering system status .........43 Set your phone for single phone operation .......................................44 Set answer delay ...............................45 Set auto-attendant pickup delay ...................................46 Set auto-attendant day and night times .....................................47 Turn toll saver on or off ................49 Program the remote code ............50 Set message length ..........................51 Turn audible message alert on or off .........................................52 Turn monitor on or off ..................53 Turn DTAD intercept on or off .........................................54 Set this phone to be the Centrex console phone .............55 Set the Centrex console delayed ring time .........................56 Set the display language ..................56 Telephone operation ..................57 Make or answer a call .....................57 Switch between handset, headset and speakerphone .......59 Timer ...................................................59 Call privacy ........................................60 Do not disturb ..................................60 Volume ................................................61 Redial ...................................................61 Redial stack ........................................62 Auto redial .........................................62 Hold .....................................................63 Switch between lines ......................63 Mute ....................................................64 Flash .....................................................64 Temporary tone dialing ..................64 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page I

Transfer a call ....................................66 Low battery indicator .....................67 Lights and what they mean ..........68 One touch operation..................70 Store a number in a one touch location ......................71 Review a one touch entry ...........73 Dial a one touch number ..............74 Directory operation....................75 Menu structure .................................75 Store a name and number in the directory .................................76 Review directory entries ...............79 Edit a directory entry .....................80 Dial a number from the directory ........................................81 Remove a name and number from the directory ......................81 Remove all entries from the directory ........................................82 Intercom operation ...................83 Basic intercom operations ............84 Make an intercom call with the handset ....................................85 Make an intercom call with the speakerphone or headset ..........86 Answer an intercom call ................87 End an intercom or page call ........87 Page a specific extension (single-phone page) .....................88 Answer a single-phone page .........88 Page all system phones ...................89 Answer a system-wide page .........89 Make an intercom conference call ....................................................90 Room monitor ..................................90 Caller ID operation.....................91 Menu structure .................................92 Caller ID display ...............................92 Call waiting ........................................93 Calls received on two or more lines simultaneously .....................93 Display screen messages ................94 Message waiting and NEW CALL light .........................95 Call history ........................................95 Remove calls from call history .....................................97 Dial a number from call history .....................................98 Save a name and number from call history to the directory .....99 Save a number from call history to a one touch location ...........100 Answering system DTAD operation ...........................101 Turn answering system on or off .......................................101 Enter DTAD mode .......................101 Menu structure ..............................102 Record an outgoing announcement ............................103 Review an outgoing announcement ............................104 Remove an outgoing announcement ............................105 Monitor incoming calls .................105 Intercept an incoming message ........................................105 Listen to your messages ..............106 Remove messages ..........................108 Record a memo .............................108 Record a phone conversation ....109 Audible message alert ..................109 Answering system Auto-attendant operation ............110 Auto-attendant sequence for callers .....................................111 Review an auto-attendant outgoing announcement ..........112 Record an auto-attendant outgoing announcement ..........113 ii 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page II

outgoing announcement ..........114 Using multiple auto-attendants ..........................115 Answering system Remote operation ........................116 Connect with the answering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using a fax switch ..........................118 General product care .............119 Technical specifications ........120 In case of difficulty ...................121 Expanding the phone system .............................................128 Line groups ......................................128 Private lines .....................................130 Centrex operation.....................131 Setup checklist ................................131 Enable the console phone ...........131 Console operation ........................131 Set ring delay duration .................132 Answer a delayed ring ..................132 Pick up another station’s line .....132 Index ................................................133 iii 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page III

System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.) The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. This phone also features a 32-number memory for faster dialing and has a directory which can store up to 200 additional numbers with names. This phone has a caller ID feature which supports caller ID with call waiting service. (Caller ID services are subscriber services available from many local telephone companies for a fee.) There are two convenience ports available for connecting the phone to another device such as a fax machine or modem. Your 984 also features a built-in digital answering system which can store approximately 20 minutes of messages, memos, phone calls and announcements for a total of up to 99 messages. You can access the answering system from a remote, non-system touch tone phone or from another system phone. This 984 telephone is equipped to function as an auto-attendant in a multi-phone system. An auto-attendant phone can pick up and redirect incoming calls to other extensions in your phone system. You may designate more than one auto-attendant for your phone system. (See Answering system Auto-attendant operation beginning on page 110 for details.) The 984 is compatible with Centrex service. Centrex is a special subscriber service which may be available from your local telephone company for a fee. If you subscribe to Centrex service, refer to the Centrex operation section of this manual, beginning on page 130. This user's manual contains detailed instructions for installing, programming and operating your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984. Please be sure to read Before you begin starting on page 2 before installing this phone. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1

Before you begin 2 Before you begin Parts list Your box should include: Tools needed You will also need a small Phillips head screw driver to install your phone. Coiled handset cord Power adapter Two long line cords Handset This user’s manual Quick start guide Base unit with wedge attached 1 This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 User's Manual, Part 2. Installation Installation of a DSL splitter may be required to use the advanced features of this telephone if you have DSL (digital subscriber line) service. Please see DSL users starting on page 4 of your User’s Manual, Part 2 for details. If you are installing multiple phones in your phone system, you must install and program one set at a time. Each phone MUST be assigned a unique extension number. Battery installation Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the dial pad keys and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs and pull the wedge away from the phone. continued on page 2 QUICK START GUIDE AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 One short line cord Wallet card 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2

Before you begin This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions and 15 telephone lines in the phone system. • You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone. The total length of telephone wiring used in this system MUST NOT be more than 600 feet as it may cause interference with the advanced features of this telephone. • Identify the number of phone lines you’ll use. • Plan the layout of your phone system. • All connected phones must have the same line 1 phone number for the intercom and paging features to work. Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the screen display will include EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. See Assign an extension number to your phone on page 26 of this manual for directions. • Decide if you want a private line. A private line does not appear on all connected phones. • Choose your setting for each feature. You will need to program the features after installation. See Programmable features list beginning on page 8 for a brief description of the features. See the Feature setup section beginning on page 25 for programming instructions. 3 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 3

Before you begin DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service. Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality. These same microfilters will also block the data signals that this telephone system uses to support some telephone system features. Therefore, the advanced features of this phone may not work properly when DSL microfilters are installed on L1/L2 of your phone system. However, you can use a DSL splitter to prevent these problems. For only one or two DSL lines, install it/them into L3/L4 on the back of the phone. If your system will only use two or three phone lines, plug a single non-DSL telephone line into L1/L2. (Turn off the L2 line usage lights.) Be sure to use the microfilter(s,) which were probably provided when DSL was installed, on lines 3 and/or 4 if the lines have DSL, to protect the sound quality. If you have two telephone lines, one of which is DSL, which both appear at a single wall jack, use a Triplex adapter to separate the lines at the wall jack. Call 1 (800) 222-3111 if you need help doing this. If you must install a DSL line into L1/L2 on the back of the phone, use a DSL splitter. Lines 1 and 2 share a telephone jack, so if you need to install a DSL line for telephone line 1 or line 2, you will need additional equipment to avoid interference. Any telephone line connected to L1/L2 cannot have a microfilter. It must have a DSL splitter. Use a dual line DSL splitter or a two-line DSL filter. Call 1 (800) 222-3111 if you need help doing this. Installation, by your DSL service provider or other professional, of a DSL splitter (not a microfilter) as close as possible to the protection block or network interface (where the telephone line enters the house) may resolve DSL interference. (It may be necessary to use a DSL splitter intended for outdoor use.) A DSL splitter allows the data and voice signals to use the same telephone line without interfering with each other. AT&T cannot supply the DSL splitter. Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense and AT&T cannot troubleshoot or provide installation support. 4 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 4

Before you begin
NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet. If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter. In most cases, your DSL service provider will supply you with the proper splitter for your specific situation. The DSL splitter, installed properly, should help overcome any interference between the DSL signal and the signals sent by your phone system. AT&T shall not be responsible for the cost of installation, any damages, lost business, direct or indirect expenses accrued or associated with installation, or other compatibility issues which may arise as a result of using this product while you subscribe to DSL service. Glossary Auto-attendant: The 984 phone in your multi-phone system is designated to pick up a ringing line automatically after a selected number of rings. The auto-attendant plays the selected outgoing announcement and redirects the call if the caller enters an extension number. You can designate up to 16 auto-attendants in your phone system. Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification, you can see who’s calling before you answer the phone if you and the caller are both in areas offering caller ID service with compatible equipment. Caller ID with call waiting: This is a single, combined subscriber service which may be available from your local telephone company. If you subscribe to this service, you can use your 984 telephone to see who’s calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment). Centrex service: A special subscriber service which may be available from your local telephone company for a fee. This 984 telephone can be used with Centrex service. COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g. call answering). continued on page 6 5 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 5

Before you begin Glossary continued from page 5 DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the home area code. After programming, if you receive a call from within your home area code, the screen will display the seven digits of the phone number. You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the area code and phone number). If this applies to you, enter 000 for the home area code and enter your area code as a local area code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. Be sure to follow the directions under Program home and local area codes on page 40 during feature setup. Line group: A group of system phones sharing some lines within a multi-phone system. Local area code: Most users dial 11 digits to make calls outside their home area codes. If this applies to you, you do not need to program any local area codes. However, if you dial only 10 digits to make calls to some areas outside your home area code (without dialing 1), then program these local area codes into the phone. Up to five local area codes can be programmed. See Program home and local area codes on page 40 during feature setup for instructions. After programming, if you receive a call from one of these local area codes, the screen displays the 10 digits of the phone number. Navigation buttons: These are the buttons used when programming your 984 phone and for scrolling through feature options (E, +, -, >, <). 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 6

Before you begin Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions in the phone system. Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h. System phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension). 7 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 7

Before you begin Programmable features list Default settings indicated by *. Feature: Function: Options: One touch Choose default mode Intercom* or telephone preference for one touch (EXT) buttons. Extension no. Assign an extension 11*-26 number to this phone. Ringer on/off Turn the ringer on or On* or off off for each line. Ringer type Select a ring pattern Type 1*, 2, 3, 4 for this phone. Delay ring Select desired time Off*, 2, 4, 6, up to to delay central 30 seconds office ring. Auto-mute Turn auto-mute on On* or off or off (sounds at this extension will be heard automatically when paged). Tone/pulse Set the dial mode for Tone* or pulse touch tone or dial pulse (rotary) dialing. Hold reminder Turn on or off the On* or off audible reminder that a call at this extension is on hold. Time/date Set the time and date. 01:00 AM 01/01 Sunday* Line usage Turn line usage on On* or off or off for each line.
NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 8 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 8

Before you begin Programmable features list Default settings indicated by *. Feature: Function: Options: Prime line Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset, press K, or press h. Automatic Choose default mode Speakerphone* or mode for calls connected headset with the handset in the base unit. Scroll rate Set the scrolling Very slow, slow, speed for rapid medium*, fast, or scroll. very fast LCD backlight Turn the screen On* or off display backlight on or off. COVM on/off Turn COVM (message/ On or off* voice mail) indicators on or off for each line. COVM reset Clear COVM indicators N/A when they are lit but no new messages are waiting. Area codes Program one home 1-3 digits, empty* and up to five local area codes for use with caller ID features. Line group Assign your phone Line group 4*-15 or to a line group. PRV (private)
NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. continued on page 10 9 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 9

Before you begin continued from page 9 Programmable features list Default settings indicated by *. Feature: Function: Options: Reset all Return all features N/A to default settings. Answer status Turn the answering On*, off, or system on or off, or auto-attendant set this phone to be an auto-attendant. Set answer status to on to activate answering system in a single phone system. Set answer status to auto-attendant to activate answering system and auto-attendant functions for a multi-phone system. Single phone Specify whether this On or off* phone is single (on) or part of a multi-phone system (off). Answer delay Set the length of time 02-60 seconds. this phone rings before 15 seconds* the answering system picks up the call. Auto ATT delay Specify how long an 6*-30 seconds auto-attendant waits before picking up incoming calls. Day/night times Specify times to be Day: 09:00 AM* considered day or Night: 06:00 PM* night for auto attendant features.
NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 10 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 10

Before you begin Programmable features list Default settings indicated by *. Feature: Function: Options: Toll saver Turn toll saver On or off* on or off. Remote code Program the code Three digits, 111* (password) needed for remote access to some features of your phone. Message length Set maximum length Unlimited*, 1 minute, of recorded messages. or greeting only Message alert Turn the audible On or off* message alert on or off. Monitor Choose whether On* or off incoming messages can be heard over the speaker as they are recorded. DTAD intercept Choose whether On or off* messages can be intercepted by other phones during recording. Console Specify whether your On or off* phone is the Centrex console phone for your phone system. CSL delay ring Set the time to delay Off*, 2, 4, 6, up to ring for Centrex 30 seconds console phone. Language Select the language English*, Spanish, or for screen displays. French
NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 11 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 11

Before you begin Audible signals When you hear: It means: A rapid double-ring You have an incoming intercom call. pattern, repeating A long single ring, You have an incoming transferred call. repeating A short single ring, The extension number you just repeating programmed has already been assigned. Choose another number for this extension. A short single tone, The extension you are calling is repeating in DND mode. A long single tone, The extension you are calling is busy. repeating A very long single The extension you are calling is tone, repeating ringing or in DND mode. 12 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 12

install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Assign a different extension number from 11 to 26 (see Assign an extension number to your phone on page 26). Battery installation Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the key pad and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs in the direction of the arrows and pull the wedge away from the phone. 2. Remove the battery compartment screw with a small Phillips head screwdriver. continued on page 14 Installation 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 13

3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. 5. Replace the battery compartment cover and the screw. 6. If you are wall mounting the phone, turn to Wall installation beginning on page 17. (You will not need the wedge; store it in case you use the phone on a table or desk in the future.) —OR— If you are using the phone on a table or desk, reattach the wedge to the base unit by sliding the tabs into the holes as shown. Snap the wedge onto the base. Then, turn to Table/desk installation beginning on page 15. Polarity markings 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 14

page 13 before installing the phone. Recommended wiring configuration for phone system
NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone.
NOTE: Users should use ONLY the line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords. 1. Connect the telephone line cords to the telephone and wall jacks as shown in the following illustration on page 16. continued on page 16 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 15

• Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 (800) 222–3111.) • Two two-line jacks 2. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. 16 Two-line adapters Telephone line cords Modular telephone jacks lines 3 and 4 Modular telephone jacks lines 1 and 2 L1/L2 jack L3/L4 jack Modular telephone jack lines 3 and 4 Modular telephone jack lines 1 and 2 Telephone line cords L1/L2 jack L3/L4 jack 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 16

Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch. 4. Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about three seconds.
NOTE: The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged). 5. Check for dial tone. Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to In case of difficulty beginning on page 121. Wall installation For best results, follow the directions in Battery installation beginning on page 13 before installing the phone. 1. If the wedge is still attached to the underside of the base unit, follow step 1 in Battery installation on page 13 to remove the wedge. continued on page 18 Standard electrical outlet Power adapter Power jack 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 17

2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position. 3. Connect the telephone line cords to the telephone as shown. 4. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. 5. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the power adapter into a standard electrical outlet not controlled by a wall switch. 18 Switchhook Handset tab L1/L2 jack L3/L4 jack Standard electrical outlet Power adapter Power jack 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 18

shown in the following illustration and mount the phone on the wall.
NOTE: Users should use ONLY the line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords. • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. You will also need to purchase and install a blank wall plate. Adapters and blank wall plates are available at retail stores or by calling 1 (800) 222-3111.) continued on page 20 19 Modular telephone jacks lines 3 and 4 Modular telephone Jacks lines 1 and 2 Standard electrical outlet Blank wall plate Power adapter Two-line adapters 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 19

• Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.) 7. Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about three seconds.
NOTE: The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged). 8. Check for dial tone. Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to In case of difficulty beginning on page 121. Installation Installation 20 Modular telephone jack lines 3 and 4 Modular telephone jack lines 1 and 2 Standard electrical outlet Power adapter 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 20

to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension may interrupt fax, modem, or message transmission. • Four one-line jacks • Two two-line jacks 21 Modular telephone jacks lines 3 and 4 with a two-line adapter Modular telephone jacks lines 1 and 2 with a two-line adapter Standard electrical outlet L1/L2 jack L3/L4 jack AUX L4 jack AUX L3 jack Power adapter AUX L4 jack Modular telephone jack lines 3 and 4 Modular telephone jack lines 1 and 2 Standard electrical outlet Power adapter L1/L2 jack L3/L4 jack AUX L3 jack 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 21

feature operations for the 984 use menus shown in the screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup). • Press E to activate a menu operation. The first menu item for this topic or data will appear in line four of the screen. For example, the screen displays:
NOTE: If you do not press a key to continue menu operations within 30 seconds, the telephone automatically exits the menu. • When x is displayed, you can press the - or + button repeatedly to move through the menu. • Press E to choose the menu item currently displayed. This may be a lower level menu, an action, or a feature settings screen. For example: • When () is displayed, you can press the > or < button to scroll through setting choices. • Press E to store the setting, or press - to store the setting and show the next option for the feature currently displayed. • To return to the main menu, press the - or + button until the screen display includes MAIN MENU or EXIT. Then, press E. • To exit programming mode, press and hold E.
NOTE: If the phone beeps twice, repeat the steps to program the feature. ONE TOUCH ()Intercom PREFERENCEHHHHHx FEATUREHSETUP ONEHTOUCHHHHHHHx Menu operation Menu Menu item Menu topic or data Menu indicator Current setting Feature i i i k k k o o o m m m j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 22

features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is shown below. One touch Preference Intercom Telephone Program Pause Tone Flash Cancel View Done Main menu Phone settings Extension no. Ringer on/off Ringer type Delay ring Auto-mute Tone/pulse Hold reminder Main menu Time/date Special options Line usage Prime line Automatic mode Scroll rate LCD backlight COVM on/off COVM reset Area codes Line group Reset all Main menu DTAD/AA Answer status Single phone Answer delay Auto ATT delay Day/night times Toll saver Remote code Message length Message alert Monitor DTAD intercept Centrex Console CSL delay ring Main menu Language Exit j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 23

This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly. 1. Press E to begin feature setup. 2. Press + twice. The screen display includes LANGUAGE and the current setting. 3. Press < or > to scroll through the language choices (English, Español, or Français). When the language you want to use is displayed, press - to save your choice. The screen display includes EXIT. 4. Press E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. Rapid scroll You can scroll through menu items or setting choices more quickly using this feature. Press and hold the desired scroll button (+, -, > or <). The screen will scroll through your choices at the rate you program during feature setup. See Set the scroll rate on page 36 for programming instructions. i i i k k k o o o m m m j j j i i i k k k o o o m m m 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 24

Choose whether pressing an EXT button automatically initiates an intercom or one touch call. If you want to place one touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM. See One touch operation beginning on page 70 and Intercom operation beginning on page 83 for details about one touch and intercom calls. 1. Press E to begin feature setup. 2. Press E. The screen display includes PREFERENCE and the current setting. 3. Press < or > to toggle between INTERCOM and TELEPHONE. 4. When the correct setting is shown, press - to save your choice. The screen display includes PROGRAM. 5. Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 25

your phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO and the current setting. 4. Press < or > to change the extension number (11h…h26). 5. When the desired extension number is shown, press - to save your choice. The screen display includes RINGER ON/OFF.
NOTE: If you duplicate an extension number already in use, you will hear a repeating short ring (error ring) and the screen display will include EXThXXhis alreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Repeat steps 1-5 at the ringing phone to assign a different extension number (from 11-26). 6 Proceed to step 5 on page 27 to set the next feature (ringer on or off). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 26

each line 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes RINGER ON/OFF. 5. Press E. The screen display includes L1 RINGER and the current setting. 6. Press < or > to toggle between On and Off for the line shown. 7. When the desired setting for this line is shown, press - to save your choice. The screen display will include the current ringer setting for the next line (L1h...hL4). 8. Repeat steps 6 and 7 to turn the ringer on or off for other lines at this phone. 9. When you are finished setting the ringer, press - until the screen display includes DONE. 10. Press E. The screen display includes RINGER ON/OFF. 11. Proceed to step 4 on page 28 to set the next feature (ringer type). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 27

You can choose a ring pattern for incoming phone calls.
NOTE: Incoming intercom calls use ringer type 1 and cannot be changed. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes RINGER TYPE. 5. Press E. The screen display includes L1 RINGER TYPE and the current setting. 6. Press < or > to change the ringer type (Type 1h…hType 4) for the line shown. 7. When the desired setting for this line is shown, press - to save the your choice and move to the next line with its ringer type. 8. Repeat steps 6 and 7 to set ringer types for other lines on this phone (L1h...hL4). 9. When you are finished setting the ringer type, press - until the screen display includes DONE. 10. Press E. The screen display includes RINGER TYPE. 11. Proceed to step 4 on page 29 to set the next feature (delay ring). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 28

Set the length of time before incoming calls will ring at this extension.
NOTE: If you choose to set a delayed ring on a phone with voice mail service, the phone may not ring at all before voice mail picks up the call. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes DELAY RING and the current setting. 5. Press < or > to change the delay ring setting (Off, 2 sech…h30 sec). 6. When the correct delay setting is shown, press - to save your choice. The screen display includes Auto-Mute. 7. Proceed to step 5 on page 30 to set the next feature (auto-mute). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 29

Choose whether sounds at this extension will be heard automatically in response to a page (auto-mute off) or only when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-mute on protects privacy. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes Auto-Mute and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press - to save your choice. The screen display includes TONE/PULSE. 7. Proceed to step 5 of Set dial mode on page 31 to set the next feature (tone/pulse). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 30 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 30

1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes TONE/PULSE and the current setting. 5. Press < or > to toggle between Tone and Pulse. 6. When the correct setting is shown, press - to save your choice. The screen display includes HOLD REMINDER. 7. Proceed to step 5 below to set the next feature (hold reminder). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. Turn hold reminder on or off 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes HOLD REMINDER and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press - to save your choice. The screen display includes MAIN MENU. 7. Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 31 i i i k k k o o o n n n i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 31

1. Press E to begin feature setup. 2. Press - until the screen display includes TIME/DATE. 3. Press E. The screen display includes HOUR and the current hour setting. 4. Press < or > until the correct hour is shown. 5. Press - to save the hour setting. The screen display includes MINUTE and the current minute setting. 6. Press < or > until the correct minute is shown. 7. Press - to save the minute setting. The screen display includes AM/PM and the current setting. 8. Press < or > to toggle between AM and PM. 9. Press - to save the AM/PM setting. The screen display includes MONTH and the number of the current month setting. 10. Press < or > until the number of the correct month is shown. 11. Press - to save the correct month setting. The screen display includes DATE and the current day of the month setting. 12. Press < or > until the correct day of the month is shown. 13. Press - to save the day of the month. The screen display includes DAY OF WEEK and the current setting. 14. Press < or > until the correct day of the week is shown. 15. Press - to save the time/date setting. The screen display includes MAIN MENU. 16. Press and hold E to return to the idle screen.
NOTE: In setting the 29th day of February (which runs every four years), you can first set the month and day to either Jan 29 or Mar 29, DO NOT switch the date item, and then ONLY change the month to Feb. The LCD on the base unit will show Feb 29 after setting.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 32

line If you are not using all four phone lines at this extension, you need to turn off line usage for the unused lines. If you expand to a second, third or fourth line, turn line usage back on. Line 1 must be turned on for the intercom to work.
NOTE: You may use any combination of lines. Lines used do not need to be in order. For example, line usage can be turned on for lines 1 and 3 and turned off for lines 2 and 4. You may also restrict the use of certain lines on this phone to intercom and paging only, by turning off line usage for each line you want restricted. When line usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press E. The screen display includes L1 USAGE and the current setting for this line. 5. Press < or > to toggle between On and Off for the line shown. 6. Press - to save the current setting for this line and move to the next line with its current line usage setting. 7. Repeat steps 5 and 6 to set line usage for other lines at this extension. 8. When you are finished setting line usage, press - until the screen display includes DONE. 9. Press E. The screen display includes LINE USAGE. 10. Proceed to step 4 on page 34 to set up the next feature (prime line). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 33

(line preference) 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes PRIME LINE and the current setting. 5. Press < or > to scroll through the line choices (Lineh1h...hLine 4). 6. When the line you wish to set as prime is displayed, press - to save your choice. The screen display includes AUTOMATIC MODE. 7. Proceed to step 5 on page 35 to set the next feature (automatic mode). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 34 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 34

Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the base unit. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes AUTOMATIC MODE and the current setting. 5. Press < or > to toggle between Speakerphone and Headset. 6. When the desired mode is displayed, press - to save your choice. The screen display includes SCROLL RATE. 7. Proceed to step 5 on page 36 to set the next feature (scroll rate). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 35

You can choose the speed for the rapid scroll feature. (See Rapid scroll on page 24 for details.) 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes SCROLL RATE and the current setting. 5. Press < or > to change the setting (Very Slow, Slow, Medium, Fast, or Very Fast). 6. When the correct scroll rate is shown, press - to save your choice. The screen display includes LCD BACKLIGHT. 7. Proceed to step 5 on page 37 to set the next feature (LCD backlight). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 36 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 36

1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes LCD BACKLIGHT and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press - to save your choice. The screen display includes COVM ON/OFF. 7. Proceed to step 5 on page 38 to set the next feature (COVM on/off). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 37 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 37

for each line If you subscribe to voice mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. If you do not subscribe to voice mail service, turn the COVM indicators off for each line. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes COVM ON/OFF. 5. Press E. The screen display includes L1 COVM ON/OFF and the current setting. 6. Press < or > to toggle between On and Off for the line shown. 7. When the correct setting is shown, press - to save your choice. The screen display includes COVM ON/OFF for the next line and the current setting. 8. Repeat steps 6 and 7 to turn the COVM indicator on or off for other lines at this extension. 9. When you are finished setting the COVM indicators, press - until the screen display includes DONE. 10. Press E. The screen display includes COVM ON/OFF. 11. Press - until the screen display includes COVM RESET, then proceed to step 5 on page 39 to clear the COVM indicators. —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 38 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 38

If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes COVMhRESET. 5. Press E. The screen display includes L1 COVM RESET. 6. Press + or - to scroll through the COVM Reset menu (L1hCOVMhRESETh...hL4hCOVM RESET, or ALLhCOVMhRESEThandhDONE). 7. When the line you want to reset is displayed, press E to remove the message waiting indicator. You can clear all the lines at once by choosing ALLhCOVMhRESET. The screen display includes Reset! 8. Press - until the screen display includes DONE. 9. Press E. The screen display includes COVM RESET. 10. Press - until the screen display includes AREA CODES, then proceed to step 5 on page 40 to program the home or local area codes. —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 39 i i i m m m j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 39

area codes You can program this phone to recognize one home and up to five local area codes. See Home area code and Local area code on page 6 for definitions. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes AREA CODES. 5. Press E. The screen display includes HOME AC and the current setting. 6. Use the dial pad keys to enter your home area code, then press -. The screen display includes LOCAL AC1 and the current setting. If you need to enter any local area codes, use the dial pad keys and then press - to scroll to the next screen (LOCALhAC2,hLOCALhAC3,hLOCAL AC4,handhLOCALhAC5).
NOTE: If you must dial the area code to place calls within your own area code, enter 000 for the home area code and enter your area code as a local area code. 7. When you are finished entering all of the area codes you need to program, press - until the screen display includes DONE. 8. Press E. The screen display includes AREA CODES. 9. Press - until the screen display includes LINE GROUP, then proceed to step 5 on page 41 to assign the line group. —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 40 i i i n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 40

this phone 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes LINE GROUP and the current setting. 5. Press > or < to scroll through the line group choices (Line 04h...hLine15, or PRV). 6. When the line group you want is shown, press - to save your choice. The screen display includes RESET ALL. 7. Proceed to step 5 on page 42 to reset all feature settings to default values. —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 41 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 41

phone to default settings If you reset all features to the default settings, all previous feature programming and one touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in one touch locations. You cannot undo the RESET ALL command. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes RESET ALL. 5. Press E. The screen display includes ENTER:Reset all? 6. Press E to confirm the command. The screen displays Reset! A tone sounds and the screen returns to showing RESET ALL. 7. Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 42 i i i n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 42

Turn the answering function on or off, or set this phone to be an auto-attendant for your multi-phone system. Set answer status to On to activate the answering system in a single phone system. Set answer status to Auto-Attendant to activate the answering system and auto-attendant functions for a multi-phone system.
NOTE: The auto-attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, do NOT select Auto-Attendant for the answer status. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWER STATUS and the current setting. 4. Press < or > to scroll through the choices (On, Off, or AutoAttendant). When the correct setting is shown, press - to save your choice. The screen display includes SINGLE PHONE. 5. Proceed to step 5 on page 44 to set the next feature (single phone). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 43 i i i n n n k k k o o o 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 43

operation If this phone is the only telephone in your phone system (single phone), you MUST turn this feature on for the answering system to work. If you are using this phone as part of a multi-phone system, leave single phone off (default setting). 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes SINGLExPHONE and the current setting. 5. Press < or > to toggle between Off and On. When the correct setting is shown, press - to save your choice. The screen display includes ANSWERxDELAY. 6. Proceed to step 5 on page 45 to set the next feature (answer delay). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 44 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 44

Choose how long this phone rings before the answering system picks up a call. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes ANSWERxDELAY and the current setting. 5. Press < or > to scroll through the choices (02 sech...h60 sec). When the correct setting is shown, press - to save your choice. The screen display includes AUTO ATT DELAY. 6. Proceed to step 5 on page 46 to set the next feature (auto-attendant delay). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 45 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 45

If this phone is a designated auto-attendant, you can choose how long the auto-attendant waits before picking up incoming calls. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes AUTOxATTxDELAY. 5. Press < or > to scroll through the choices (06 sech...h30 sec). When the correct setting is shown, press - to save your choice. The screen display includes DAY/NIGHTxTIMES. 6. Proceed to step 5 on page 47 to set the next feature (day and night times). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 46 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 46

times The auto-attendant feature only works with a multi-phone system. If you have more than one phone in your system, you MUST program the hours for day and night time so the answering system plays the correct outgoing announcement. Please see Answer system Auto-attendant operation beginning on page 110 for a detailed description of this feature. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERXSTATUS. 4. Press - until the screen display includes DAY/NIGHT TIMES. 5. Press E. The screen display includes DAYxTIME and the current setting. 6. Press E to start to change the day time setting. The screen display includes HOUR and the current setting. —OR— Press - and skip to step 11 on page 48 to leave the day time setting as it is and begin to change the night time setting. 7. Press < or > until the correct day time hour is shown. Then, press - to save the day time hour setting. The screen display includes MINUTE and the current setting. 8. Press < or > until the correct day time minute is shown. Then, press - to save the day time minute setting. The screen display includes AM/PM and the current setting. continued on page 48 47 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 47

continued from page 47 9. Press < or > to toggle between AM and PM. When the correct setting is shown, press - to save the day time setting. The screen display includes DAYxTIME and DONE. 10. Press E. The screen display includes NIGHT TIME and the current setting. 11. Press E to change the night time setting. The screen display includes HOUR and the current setting. 12. Press < or > until the correct night time hour is shown. Then, press - to save the night time hour setting. The screen display includes MINUTE and the current setting. 13. Press < or > until the correct night time minute is shown. Then, press - to save the night time minute setting. The screen display includes AM/PM and the current setting. 14. Press < or > to toggle between PM and AM. When the correct setting is shown, press - to save the night time setting. The screen display includes NIGHT TIME and DONE. 15. Press - until the screen display includes TOLL SAVER, then proceed to step 5 on page 49 to set the toll saver. —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 48 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 48

When toll saver is turned on, the answering system picks up incoming calls within eight seconds if there is at least one new message. When there are no new messages, the answering system picks up the incoming call in the time you set as the answer delay (see Set answer delay on page 45 for details). 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWER STATUS. 4. Press - until the screen displays includes TOLL SAVER and the current setting. 5. Press < or > to toggle between Off and On. 6. When the desired setting is shown, press - to save your choice. The screen display includes REMOTE CODE. 7. Proceed to step 5 on page 50 to set the next feature (remote code). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 49 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 49

You can change the remote code (password) used to access your phone remotely. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes REMOTE CODE. 5. Press E. The screen display includes REMOTE CODE and the current code. 6. Use the dial pad to enter a three-digit remote code, then press - to save the new code. The screen display includes MESSAGE LENGTH. 7. Proceed to step 5 on page 51 to set the next feature (message length). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 50 i i i n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 50

You can select the maximum length for the messages callers can record when the answering function is on. If you choose Unlimited, the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements. If you choose Greeting Only, the caller will hear the selected outgoing announcement but will not be able to record a message. If you choose 1 minute, the caller can record a message up to one minute long. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes MESSAGExLENGTH and the current setting. 5. Press < or > to scroll through the choices (Unlimited, 1 minute, or Greeting Only). When the desired message length is displayed, press - to save your choice. The screen display includes MESSAGE ALERT. 6. Proceed to step 5 on page 52 to set the next feature (audible message alert). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 51 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 51

on or off 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes MESSAGE ALERT and the current setting. 5. Press < or > to toggle between Off and On. When the correct setting is shown, press - to save your choice. The screen display includes MONITOR. 6. Proceed to step 5 on page 53 to set the next feature (monitor). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 52 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 52

If you wish to hear incoming messages as they are recorded, turn the monitor feature on. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes MONITOR and the current setting. 5. Press < or > to toggle between On and Off. When the correct setting is shown, press - to save your choice. The screen display includes DTADxINTERCEPT . 6. Proceed to step 5 on page 54 to set the next feature (DTAD intercept). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 53 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 53

If you want other phones connected to line 1 on this extension to be able to pick up a call while the caller is recording a message, turn DTAD intercept on. For instructions to use this feature, see Intercept an incoming message on page 105. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes DTADxINTERCEPT and the current setting. 5. Press < or > to toggle between Off and On. When the correct setting is shown, press - to save your choice. The screen display includes MAINxMENU. 6. Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 54

this phone is the designated console phone for your centrex system. Set this phone to be the Centrex console phone
NOTE: This feature is for use with Centrex systems only. 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE and the current setting. 4. Press < or > to toggle between On and Off. 5. Press - to save your choice. The screen display includes CSL DELAY RING. 6. Proceed to step 5 of Set the centrex console delayed ring time on page 56 to change the next feature (console delayed ring). —OR— Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 55 i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 55

ring time
NOTE: This feature is for use with Centrex systems only. Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE. 4. Press - until the screen display includes CSL DELAY RING and the current setting. 5. Press < or > to scroll through the choices (Off,h02 sech...h30hsec). 6. Press - to save your choice. The screen display includes MAIN MENU. 7. Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. Set the display language 1. Press E to begin feature setup. 2. Press - until the screen display includes LANGUAGE and the current setting. 3. Press < or > to scroll through the language choices (English, Español, or Français). When the language you want to use is displayed, press - to save your choice. The screen display includes EXIT. 4. Press E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E. 56 i i i k k k o o o n n n i i i k k k o o o n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 56

(default prime line) for calls if you do not press a LINE button. (To change the prime line, see Assign the prime line on page 34 of this manual.) When you answer a call, the phone automatically selects the ringing line. Make or answer a call
NOTE: This phone will automatically make and answer calls in the mode (speakerphone or headset) you programmed (see Set automatic mode on page 35). Follow the directions below to choose a mode manually. If the phone is in use on one line, any other calls made or answered will use the same mode already in use.
NOTE: If you dial a phone number longer than 15 digits, the screen will display only the last 13 digits. Handset To make a call, lift the handset and dial the call. To answer a call, lift the handset. Replace the handset to end the call. To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. continued on page 58 57 Telephone operation i i ii i ii i ii i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 57

continued from page 57 Speakerphone To make a call, press and release the desired LINE button or K. The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end the call. To answer a call, press K or press the LINE button of the incoming call. Press K again to end the call.
NOTE: If headset is programmed as the default mode (see Set automatic mode on page 35), you must press K to activate the speakerphone. Headset You can use this phone hands-free when you install any industry standard two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be purchased separately. Headsets are available by calling Customer Service at 1 (800) 222-3111. For best results, use an AT&T two-band 2.5mm headset. Make sure the headset is plugged into the headset jack. You will hear a double-beep if you press h when the headset is not plugged in.
NOTE: If headset is programmed as the default mode, (see Set automatic mode on page 35) but the headset is not plugged in, the phone will switch to speakerphone. To make a call, press and release h or press the desired LINE button and then press h. The HEADSET light turns on. Wait for a dial tone, then dial the call. Press h to end the call. To answer a call, press h. Press h again to end the call.
NOTE: If speakerphone is programmed as the default mode (See Set automatic mode on page 35), you must press h to activate the headset. 58 i i ii i ii i ii i i k k k i i ii i ii i ii i i k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 58

and speakerphone To switch from handset to headset or speakerphone, press h or K, then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected.) To switch from headset to handset when the handset is in the base unit, lift the handset. To switch from headset to handset when the handset is off-hook, press h again. To switch from headset to speakerphone, press K. To switch from speakerphone to headset, insert the headset plug into the jack, and press h. To override automatic line selection, press and release a LINE button. This activates the speakerphone or headset, whichever is programmed as the default mode. Timer When you make or answer a call, the timer automatically starts. The screen displays the elapsed time in minutes and seconds for the first hour (up to 59:59) and then begins again. The timer stops automatically when you hang up and the recorded time is displayed for about 10 seconds. The timer also stops when you place a call on hold and resets to 00:00 when you release hold. 59 i i ii i ii i ii i i k k k k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 59

at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. Restore call privacy Press the LINE button again during the call. You’ll hear a double-beep. The other phones will be dropped from the call.
NOTE: call privacy is automatically restored when you end the call.
NOTE: When a non-system phone answers a call, any other system phone can pick up the call by pressing the LINE button. Once a system phone picks up the call, call privacy is activated and no other system phones can listen to the call unless call privacy is canceled, but non-system phones which share that line can still join the call. Do not disturb When you activate do not disturb (DND), you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes and the INTERCOM light goes on to signal an incoming call or page. If you receive an intercom call, the INTERCOM light flashes, and the number of the intercom extension calling you appears on the display. 1. Press N to prevent interruptions. The DND light goes on and the screen display includes DND. 2. Press N again to resume normal call alerts. The DND light goes off and the screen no longer shows DND. When this feature is activated, callers from within your phone system will hear long beeps. i i ii i ii i ii i i p p p 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 60

call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level. Ringer volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume. This phone has four ringer volume levels. As you adjust the ringer, you will hear the ring change. Turning ringer off You may turn the ringer on or off for each line. For detailed instructions, see Turn the ringer on or off for each line on page 27. Redial The last number dialed from this extension (up to 32 digits) is stored in redial memory until you dial another number. Handset To dial the same number again, lift the handset, listen for the dial tone, then press R. Speakerphone or headset To dial the same number again, press a LINE button, then press R. The phone automatically dials the last number.
NOTE: You must go off hook (lift handset or press a LINE button for speakerphone or headset) before you press R. If you press R without going off hook, the screen displays the redial memory stack. (See Redial stack on page 62.)
NOTE: You will experience a one-second delay before the call is dialed when using the redial feature. This is normal. l l l j j j j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 61

automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. 1. When the phone is not on a call, press R. 2. Press + or - to scroll through the last six numbers dialed at this extension. 3. When the number you want to call is displayed, press E or a LINE button. The call is dialed automatically using the mode (headset or speakerphone) you programmed as the automatic mode. (See Set automatic mode on page 35.)
NOTE: If you do not place a call within 30 seconds, the screen returns to idle. Auto redial This phone can automatically redial a number every 60 seconds up to ten times, or until the other line rings or you cancel auto redial. When the phone automatically redials the number, it always uses the line you originally used to dial the call. 1 Follow the instructions under Redial stack above to find the number you want to call. 2 Press a LINE button. —OR— Press E. The phone will dial the call. 3 When the other line rings or the other party answers, lift the handset. —OR— Press K. —OR— Press h and speak with the other party.
NOTE: You will hear a double-beep if you press h when the headset is not plugged in. To cancel auto redial, press any button except VOLUME + or VOLUME -. 62 l l l i i i j j j m m m m m m m m m m m m m m m l l l m m m m m m m m m m m m k k k k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 62

for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see Turn hold reminder on or off on page 31.) If you were using the handset, you can replace the handset in the base unit without disconnecting the call. If you were using the speakerphone, the speakerphone is automatically turned off when you press H. To release hold, press and release the LINE button of the call on hold.
NOTE: The phone automatically disconnects a call on hold after 20 minutes. To keep a call on hold longer than 20 minutes, release hold before 20 minutes and then place the call on hold again.
NOTE: You cannot put an intercom call on hold.
NOTE: If a line is in use, pressing I will place the line on hold and activate the intercom. Switch between lines 1. Press and release H to keep a call on the first line. 2. Press and release the LINE button of another line to make or answer another call.
NOTE: If you switch lines without pressing H first, you will drop the call. 63 i i ii i ii i ii i i l l l i i ii i ii i ii i i l l l 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 63

party can’t hear you. To activate this feature, press and release M. The MUTE light goes on. To return to the conversation, press and release M again.
NOTE: Switching from handset to speakerphone or headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancel mute. Flash Use F instead of the switchhook to activate telephone company subscriber services such as call waiting or three-way calling. Temporary tone dialing If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing t. 1. Dial the number. 2. Press and release t. Buttons pressed after this send touch tone signals. 3. After you hang up, the phone automatically returns to pulse service. 64 k k k p p p i i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 64

lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. 1. Make or answer a call. 2. Press and release H. 3. Call someone on another line. 4. When this call is answered, press C. The three-party conference begins immediately. 5. To end a conference call, hang up. All parties will disconnect. To talk privately with one party: 1. Press H to place both lines on hold. 2. Press a LINE button to talk privately with the person on that line. 3. Press C to resume the conference call.
NOTE: An intercom call cannot be placed on hold. If one party is on the intercom, that party will be dropped from the call if you press H. To drop one line: Press the LINE button of the party you want to keep. The other line will be dropped.
NOTE: Occasionally, the far-end parties on a conference call might not hear one another.
NOTE: If you are experiencing difficulty in using the conference features on this phone, please consider using AT&T’s complete line of teleconference services to find a solution that best meets your needs. AT&T TeleConference Services reduces travel time and expense while increasing productivity wherever people are located allowing you to host truly virtual meetings and share important information in real time.. To sign up for AT&T TeleConference Services, go to: www.att.com/orderconference for details. 65 i i ii i ii i ii i ip p pp p p 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 65

You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see Menu operation beginning on page 22.
NOTE: If a transferred call is not picked up within 20 minutes, the phone will automatically disconnect the call. Blind transfer While on a call: 1. Press t. The screen display is similar to: 2. Press the EXT button for the extension where you’re transferring the call. —OR— Dial the extension number where you’re transferring the call. The screen display is similar to: 3. Hang up. Your phone reminds you with a double-beep every 30 seconds when a transferred call has not been answered.
NOTE: If you do not dial an extension within 10 seconds, the transfer is automatically canceled. 12:08HPMHHH12/26 EXTH11 TransferH12 12:08HPMHHH12/26 EXTH11 Transfer 66 p p p n n n This extension Extension called 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 66

receiving party While on a call: 1. Press H. 2. Press I. The screen display is similar to: 3. Press E. The screen display is similar to: 4. Press the EXT button for the extension where you’re transferring the call. The screen display is similar to: When the other party answers, you can announce the call. 5. Press T, then press the EXT button for the extension where you’re transferring the call. 6. Hang up.
NOTE: If you do not dial an extension within 10 seconds, the transfer is automatically canceled. Answer a transferred call When you hear a long transfer ring, pick up the handset or press the LINE button of the call to use the speakerphone or headset. Low battery indicator The screen displays LOW BATT when the battery needs to be replaced, or when no battery is installed. 12:08HPMHHH12/26 EXTH11 PAGEH12 12:08HPMHHH12/26 EXTH11 Paging PAGE 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 67 l l l p p p l l l p p p p p p i i ii i ii i ii i i n n n This extension Extension called 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 67

Light: Status: Means: Line On steadily, This line is in use at this green extension. On steadily, This line is in use at red another extension. Flashing slowly, This line is on hold at this green extension. Flashing slowly, This line is on hold at red another extension. Flashing quickly, This line is ringing. green —OR— You are transferring a call from this extension. Triple flash, green A call on this line is being transferred at another extension. INTERCOM Flashing slowly The intercom is in use at another extension. Flashing quickly You have an incoming intercom call. On steadily You are on an intercom call. MUTE On This phone is muted. SPEAKER On You are on a speakerphone call. Flashing slowly This phone is dialing an auto redial call. HEADSET On You are on a headset call. DND On Do not disturb is turned on. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 68

Light: Status: Means: (AUTO)REDIAL On steadily The phone is waiting to redial an auto redial call. Flashing slowly This phone is dialing an auto redial call. DTAD On steadily Answering function is turned on. Flashing slowly Answering function is turned on and you have new messages. NEW CALL On steadily There is a new call in call history. Flashing slowly There is a message waiting. 69 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 69

One touch operation 70 This telephone has 32 one touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one touch locations vary according to how you programmed the one touch preference. See Set one touch preference on page 25 and Dial a one touch number on page 74 for more details. The first 16 locations can be accessed using only the EXT buttons. To access the remaining 16 locations, press W and then the EXT button for the desired location.
NOTE: The EXT buttons are also used to place intercom calls. See Intercom operation beginning on page 83 for details. You may wish to write the names or telephone numbers of one touch entries on the directory card, using the light gray spaces for the first 16 locations and the dark gray spaces for the second 16 locations. One touch operation 16 lower one touch EXT buttons Lower button 16 one touch locations (all light gray spaces) l l l p p p locations (all dark gray spaces) 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 70

One touch operation Store a number in a one touch location For information about using the display screen menus, see Menu operation page 22. 1. Press E to enter the feature menu. The screen displays ONE TOUCH. 2. Press E. The screen display includes PREFERENCE and the current setting. 3. Press - until the screen display includes PROGRAM. 4. Press E. The screen display includes Enter Number. 5. Enter the phone number using the dial pad keys. —OR— Press R to copy the last number dialed from this extension to this location. The screen will show the number as you enter it. You can press < to backspace. 6. When you are finished entering the number, choose a one touch location: Press the EXT button. —OR— Press W, then press the EXT button. The screen displays the number entered and Stored!
NOTE: Only the last number dialed from this extension can be copied to a one touch location. The other numbers in the redial stack cannot be copied.
NOTE: You can exit storing a number at any time. Press - until the screen shows CANCEL, then press E. —OR— Press and hold E. continued on page 72 71 p p p l l l i i i i i i n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 71

One touch operation Store a number in a one touch location continued from page 71 Store a pause in a one touch entry You can include a pause while storing a dialing sequence which requires one during actual dialing. While you are entering the number to be stored, the screen display includes PAUSE. Press E where you want to store a pause. Each pause counts as one digit. Continue storing the number as usual. Store temporary touch tone signals in a one touch entry If you have dial pulse (rotary) service, you can store a dialing sequence which includes the touch tone signals required for some special services. While you are entering the number to be stored, the screen display includes PAUSE. When you want to begin storing temporary tone signals, press - until the screen display includes TONE, then press E. All numbers you enter after this will send touch tone signals during dialing. Store a flash in a one touch entry You can store the flash signal required by some special services as part of a dialing sequence. While you are entering the number to be stored, the screen display includes PAUSE. When you want to enter a flash signal, press - until the screen display includes FLASH, then press E. Continue storing the number as usual. 72 i i i n n n 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 72

One touch operation Review a one touch entry For more information about using the display screen menus, see Menu operation on page 22. 1. Press E to enter the feature menu. The screen display includes ONEHTOUCH. 2. Press E. The screen display includes PREFERENCE. 3. Press - until the screen display includes VIEW. 4. Press E. 5. Press the EXT button. —OR— Press W, then the EXT button for the entry you want to review. The screen displays the number stored in that location. If there is no number stored in this location, the screen display includes . 6. Press and hold E to return to the idle screen.
NOTE: You can exit one touch review at any time. Simply press and hold E. 73 l l l n n n l l l i i i i i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 73

One touch operation 74 Dial a one touch number This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference.
NOTE: To change One touch preference, see Set one touch preference on page 25 of this manual. If One touch preference is set to INTERCOM: 1. Lift the handset. —OR— Press K. —OR— Press h and listen for the dial tone. 2. Press the EXT button. —OR— Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed. If One touch preference is set to TELEPHONE, you do not need to go off hook and listen for a dial tone before you dial a one touch number. You can simply: 1. Press the EXT button. —OR— Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed using the speakerphone or headset as programmed for automatic mode. (See Set automatic mode on page 35.) l l l n n n i i i k k k k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 74

numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the caller ID function of this system. To enter directory mode, press D. The screen displays: If there are already 200 stored entries, the screen display includes DIRECTORY FULL! If you try to view directory entries when there are no entries, the screen displays no entries. To work with the directory, press E. The screen will display menu choices on the bottom line. To exit directory mode at any time, press D. Menu structure Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 for information about moving through menus in the screen display. The menu structure for the directory is shown below. DIRECTORYXFULLXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx VIEWXENTRIESXXXx Directory operation i i i i i i k k k o o o m m m j j j VIEW ENTRIES DIAL EDIT NAME DONE CANCEL EDIT NUMBER DONE PAUSE TONE FLASH CANCEL MAIN MENU ADD ENTRY ENTER NUMBER DONE PAUSE TONE FLASH CANCEL 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 75

4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES 1 , - ' & . ( ) 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 * * 0 0 # # i i i i i i k k k o o o n n n Store a name and number in the directory 1. Press D to begin working with the directory. 2. Press - until the screen display includes ADD ENTRY. 3. Press E. The screen display includes (Enter Name).. 4. Use the dial pad keys and the chart below to enter the letters, digits or symbols you wish to store. Press the key repeatedly until the character you want is shown on the screen. For example, press 2 once for “A,” twice for “B,” three times for “C,” and four times for “2.” Press > to move to the next character or space. Press < to backspace. The name will appear on screen as you enter it. 5. When you are finished entering the name, press E to move on to enter the phone number. The screen displays the name you entered and (Enter Number). 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 76

you wish to store. —OR— Press R to copy the last number dialed at this extension onto the screen. Press < to backspace. The number will appear on the second line of the screen as you enter it. 7. When you are finished entering the number, press E to store the name and number in the directory. The screen briefly displays the name and number you stored and Saved! Then the screen will automatically return to include ADD ENTRY.
NOTE: You can exit the directory at any time without storing the entry, simply press D. Store a pause in a directory number You can include a pause in a number stored in the directory. When you reach the place in the dialing sequence where you wish to enter a pause, press - until the screen displays: Press E to store a two second pause. Then continue entering the number. Each pause counts as one digit. continued on page 78 JIMTERXNAMELLXX 555_ XXXXXXXXXXXXXXx PAUSEXNUMBERXXXx 77 l l l k k ki i i o o o j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 77

continued from page 77 Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, you can store tone signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays: Press E. All digits entered after this will send tone signals. Store a flash in a directory number You can store the switchhook flash needed to access some custom-calling services in a directory number. When you reach the place in the dialing sequence where you wish to enter a flash, press - until the screen displays: Press E to store the flash, then continue entering the number. Each flash counts as one digit. JIMTERXNAMELLXX 555_ XXXXXXXXXXXXXXx FLASHXNUMBERXXXx JIMTERXNAMELLXX 555_ XXXXXXXXXXXXXXx TONEXXNUMBERXXXx 78 l l l i i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 78

1. Press D and then E to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed. Then press + or - to scroll through the entries beginning with this character. If there is no entry for the character you chose, the screen will display No Entries for “X” (where X refers to the displayed character).
NOTE: You can exit the directory at any time without storing the entry; simply press D. 79 m m m i i i i i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 79

1. Find the directory entry you wish to change by following the directions under Review directory entries on page 79. 2. When the entry you want to edit is displayed, press E. The screen display includes DIAL. 3. Press - until the screen display includes EDIT NAME. 4. Press E and start to edit the name using the dial pad keys. (See the instructions in step 4 of Store a name and number in the directory on page 76 for details.) 5. When you are finished editing the name, press - until the screen display includes DONE. 6. Press E to save the new name in the directory. The screen display briefly includes Saved! The screen automatically returns to showing the new name you stored and the number. 7. Press E and then press - until the screen display includes EDIT NUMBER. —OR— Press D to save the new name and return to the idle screen without changing the number stored in this directory entry. 8. Press E to begin editing the number using the dial pad keys. Press < to backspace. The number will appear on the second line of the screen as you enter it. 9. Press E to store the new number in the directory. The screen display briefly includes Saved! The screen automatically returns to showing the new name and number you stored.
NOTE: You can exit the directory at any time without storing the entry; simply press D. 80 m m m i i i i i i k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 80

1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 79. 2. Press E. The screen display includes DIAL. 3. Press E. The phone will automatically select an idle line and dial the call. —OR— Press the LINE button for the line you wish to use, then press E to place the call. The call will be dialed in the mode (speakerphone or headset) you programmed (see Set automatic mode on page 35). Remove a name and number from the directory 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 79. 2. When the entry you wish to delete is displayed, press r. The screen display includes Removed! The screen automatically advances to the next directory entry.
NOTE: Once an entry is removed from the directory, it cannot be restored. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 81

directory 1. Press D to begin working with the directory. 2. Press r. The screen display includes Remove all? 3. Press r again within three seconds to confirm the command and remove all directory entries. The screen briefly displays Removing ... and then AllxRemoved! The screen automatically returns to:
NOTE: Once the entries are removed from the directory, they cannot be restored. DIRECTORYXFULLXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx ADDWENTRYESXXXXx 82 i i i i i i 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 82

Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can only have 12 extensions in the phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See Assign an extension number to your phone on page 26 for instructions.
NOTE: If you subscribe to DSL service, please read DSL users beginning on page 4 for information about minimizing problems with this phone caused by DSL signals. This intercom features both a single-phone page and a system-wide page. A single-phone page alerts only one phone. A system-wide page alerts all system phones. Any phone with the Do not disturb (DND) feature activated will not receive a page. An intercom call rings at the extension called with a repeating double-ring pattern. A single-phone page automatically activates the speakerphone on the receiving phone. You can deactivate the speakerphone by lifting the handset.
NOTE: If a line is in use, pressing I will place the line on hold and activate the intercom. Intercom operation 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 83

Operation: Function: INTERCOM Any two extensions connected to line 1 can ring each other. PAGE Lets you announce over the speaker of the phone you’re calling. The person you’ve called can respond just by talking. PAGE ALL Lets you announce to all phones in the system at the same time (system-wide page). CONFERENCE Lets you connect another intercom call with an outside line. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 84

handset 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. 2. Press the EXT button for the party you wish to call, then lift the handset. The screen display is similar to: If the extension you called is idle or set to Do not disturb, you will hear long beeps. If the other extension is on a call, you will hear a busy signal.
NOTE: The intercom call is automatically canceled if you do not press an EXT button within 10 seconds.
NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call by pressing I. 12:08HPMHHH12/26 INTERCOMHTOH15 85 Extension called l l l n n n j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 85

speakerphone or headset With the handset in the base unit: 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. The phone will automatically activate the line in the mode (headset or speakerphone) you programmed (see Set automatic mode on page 35). 2. Press the EXT button of the party you wish to reach. The screen display is similar to: If the extension you called is idle or set to Do not disturb, you will hear long beeps. If the other extension is busy, you will hear a busy signal.
NOTE: The intercom call is automatically canceled if you do not press an EXT button within 10 seconds.
NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call by pressing I. 12:08HPMHHH12/26 INTERCOMHTOH15 86 Extension called l l l n n n j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 86

NOTE: An intercom call can be answered at any extension in the phone system by pressing I. When you receive an intercom call, you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free.
NOTE: If you press I to answer the call, the phone will automatically use the mode (speakerphone or headset) you programmed as the automatic mode (see Set automatic mode on page 35). End an intercom or page call To end the intercom or page call, press I. —OR— Hang up or press K or h again. 87 k k k k k k j j j k k k k k k j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 87

(single-phone page) 1. Press I. The screen display is similar to: 2. Press E. The screen display is similar to: 3. Press the EXT button for the party you wish to page. The screen display is similar to: Answer a single-phone page Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call by simply speaking. If you are on the headset, you can answer the page by pressing h and speaking through the headset. Auto-mute on The MUTE light will be on. Lift the handset or press M to temporarily deactivate auto-mute and answer the page. 12:08HPMHHH12/26 EXTH11 PAGEH15 12:08HPMHHH12/26 EXTH11 Paging PAGE 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 88 n n n l l l Extension paged j j j k k k k k k This extension 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 88

1. Press I. The screen display is similar to: 2. Press - until the screen display is similar to: 3. Press E. The screen display is similar to: Once the page is automatically answered at another extension, speak and your voice will be heard at all idle extensions in your phone system. Answer a system-wide page
NOTE: Only one extension can answer a system-wide page. When you receive a system-wide page, your phone beeps and the screen shows the paging extension with a display similar to: 1. Press I to answer the page. The screen display is similar to: 2. To end, press and release K or h. 12:08HPMHHH12/26 INTERCOMHFROMH12 12:08HPMHHH12/26 PAGEHALLHFROMH12 12:08HPMHHH12/26 EXTH11 PAGEHALL 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHALLHHHHHHHx 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 89 n n n p p p j j j j j j k k k k k k 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 89

A system phone on a two-way conversation on an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under Conference calls on page 65, making sure to establish the non-intercom call first.
NOTE: You cannot put an intercom conference call on hold. Room monitor You can activate the speaker of another phone to monitor sounds in that room. The auto-mute feature must be turned off at the phone you want to monitor. (See Turn auto-mute on or off on page 30 for instructions.) 1. Press I. The screen display is similar to: 2. Press E. The screen display is similar to: 3. Press the EXT button for the telephone you want to monitor. The screen display is similar to: The party at the extension being monitored will hear the intercom ring as with any page call, signaling that the speakerphone has been activated. 12:08HPMHHH12/26 EXTH11 PAGEH15 12:08HPMHHH12/26 EXTH11 Paging PAGE 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 90 l l l n n n l l l j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 90

Caller ID operation 91 This telephone has a Caller ID feature that works with caller identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone companies use compatible equipment. When you use this phone with caller ID service, you can see who’s calling before you answer the phone. If you subscribe to caller ID with call waiting, a combined service available through many local telephone companies, you can see who’s trying to reach you even when you’re on another call. This service may be called by different names (such as caller ID with visual call waiting) by different local telephone companies and may not be available in all areas.
NOTE: You must subscribe to combined caller ID with call waiting as a single service to see caller ID information for a call waiting call. Check with your telephone company for its availability. This phone assigns each incoming call a number from 1 to 200. The most recent call will have the highest number. (For example, if two calls have been received, call number 002 is the most recent.) When the call history is full, the earliest call information is automatically deleted to make room for new incoming call information. The format of phone numbers displayed will depend on the home and local area codes you programmed. (See Home area code and Local area code on page 6 for explanations of area codes. See Program home and local area codes on page 40 for programming instructions.) If the call came from within your home area code, the screen displays only the seven digit number (without an area code). If the call came from one of your local area codes, the screen displays 10 digits (area code plus the seven-digit number). If the call did not come from any of the area codes you programmed, (1) phone numbers with 10 or more digits will automatically have a 1 inserted and displayed before the number and, (2) phone numbers with fewer than 10 digits will be displayed without a 1. Caller ID operation 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 91

Caller ID operation 92 Menu structure Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 for information about moving through menus in the screen display. The menu structure for call history is shown below. DIAL COPY TO DIR COPY TO 1-TOUCH Caller ID display When you receive incoming caller ID information, the screen display is similar to: The time and date of the call, the caller’s name and phone number are included in the display if sent by the caller’s telephone company. The incoming line number of the call also appears on screen (L2 in the above example). Other messages may appear on screen. See Display screen messages on page 94 for more information. Caller ID information will appear on the screen as long as the phone rings or until the caller hangs up, or when the call is answered at another extension in your phone system, or when another extension which answered the call hangs up. If you subscribe to caller ID service, this phone automatically resets the time and date each time new call information is received. You can set the time and date yourself if you wish. (See Set the time and date on page 32.) 12:08PMX12/26 L2 JOHN SMITH 5550123 PAGEHHHHHHHHHHHx i i i k k k o o o n n n m m m 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 92

Caller ID operation 93 Call waiting If you subscribe to caller ID with call waiting service and you receive a call waiting call, the screen displays call information for the call similar to: 1. Press F to access the call waiting call. 2. To switch back to the original call, press F again. Calls received on two or more lines simultaneously Your screen can display the caller ID information for only one call at a time, but you can switch between the information for two or more ringing lines by pressing < or >. For example, if Line 3 of the phone is ringing, the screen displays the caller ID information for Line 3: If the phone begins to ring on Line 1, the screen will display the new caller’s information after it is received: Press < or > to review the caller ID information for the first call and the screen displays: Pressing < or > repeatedly will allow you to switch between all of the incoming call information. See Display screen messages on page 94 for information about other possible messages. 12:08PMX12/26 L3 JOHN SMITH 5551234 PAGEHHHHHHHHHHHx 12:08PMX12/26 L1 MARY BROWN 5550127 PAGEHHHHHHHHHHHx 12:08PMX12/26 L3 JOHN SMITH 5551234 PAGEHHHHHHHHHHHx L2X(CallhWaiting) JOHN SMITH 5550123 PAGEHHHHHHHHHHHx k k k o o o j j j 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 93

Caller ID operation 94 Display screen messages Display: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone number information. UNKNOWN NAME Your phone company is unable to receive information about this caller’s name. UNKNOWN NUMBER Your phone company is unable to receive information about this caller’s number. OUT OF AREA The call information is unavailable. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 94