Mitel MiVOICE 6920 Quick Reference Manual

English Important User Information NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affili- ates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or trans- mitted in any form or by any means - electronic or mechanical - for any purpose without written permis- sion from Mitel Networks Corporation. TRADEMARKS The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corpora- tion (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks. © Copyright 2017, Mitel Networks Corporation All rights reserved Notice to European customers: For complete safety notice see the document Installation Guide Mitel MiVoice 6920 IP Phone. Safety Instructions Save these instructions. Read these safety instructions before use! Note: When using your telephone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury. • Follow instructions in the equipment’s user guide or other documentation. • Always install equipment in a location and environment for which it is designed. • For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company. • For mains powered telephones: Avoid placing the telephone’s power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel. • Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 609050.1-2003. • Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user’s authority to operate the equipment. • Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool. • Do not insert any object into equipment slots that is not part of the product or auxiliary product. • Do not disassemble the product. Contact a qualified service agency when service or repair work is required. • Do not use a telephone (other than cordless type during an electrical storm).

4 English Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Power Adapters The phone can be powered either from a 48 V DC power adapter (sold separately) or via the network PoE according to IEEE 802.3af. • 50006814 (Universal) • 50006824 (Europe) • 50006822 (North America)

English Mitel 6920 Quick Reference Guide Top part of the display Showing the labels for the top softkeys including Line keys. Middle and right side of the dispaly The phone number, name and personal number profile of the user, calling party, traffic cases, time and date. Bottom part of the display Showing the labels for the bottom softkeys. This is the default configuration of the softkeys, but it can be different in your telephony system. Phone Keys a 6920 Handset b Speaker c Message Waiting Indicator (MWI) d Goodbye Key a b c d f e g h m l i j k n o p q r This Quick Reference Guide includes short descriptions on how to use the basic features with a MX-ONE system. More features and technical requirements are available in the User Guide. The complete User Guide is available in electronic format on www.mitel.com Read the safety instruction before use! e Redial Key f Hold Key g Mute Key h Speaker/Headset Key i Directory Key j Call History Key k Voicemail Key l Settings Key m Volume Control n Dialpad o Programmable Keys p LCD Screen q Context-Sensitive Softkeys r Navigation Keys/Select Button

MX-ONE - Mitel 6920 6 English Navigation Navigation Up and down key: scroll in the menus and lists. Left arrow key: go back. Right arrow: select the option. Log On and Log Off Log On to the system Log on: Press the LogOn softkey. Enter own extension number as Username. Press Done. If a PIN code is initiated in MX-ONE, there will be a Password prompt. Enter your PIN code as Password and press Done. If you do not know your extension number or your PIN, contact your system administrator. Your extension number and name is shown on the display when the log on is successful. Log off the phone Log off: Press the LogOff softkey. Scroll to choose if you want to keep the incoming- and outgoing call lists or not. Press Select softkey. If the logoff is successful, the display indicates No service. Note: If you don’t clear the call lists, someone else that logs on with another extension number on your phone can see your call lists. Change of PIN code You can change the PIN code used for logging on to the telephony system. Change the PIN code: Enter *74*old PIN*new PIN# A text message on the display confirms if the change was successful. Incoming Calls Answer Calls Answer: Handsfree mode: Press the Answer softkey . Answer a second incoming call: Press the flashing line key (requries that Free on second is activated). Free on Second: The function Free on Second is activate as default. • Deactivate Free on Second 1. Press Services softkey and select Free on second line. 2. Select Deactivate. • Activate Free on Second 1. Press Services softkey and select Free on second line. 2. Select Activate. End call: or Reject call: Press the Ignore softkey. Answer a call to a monitored extension (MNS/DMN key) The lamp at the MNS/DMN key flashes and a short ring signal may be heard. Press the MNS/DMN key to display the calling part (number/name)1. Press the MNS/DMN key to answer the call. 1. This function requires a setting in the call manager. Please contact your system administrator.

Mitel 6920 Quick Reference Guide English Answer a call to a monitored extension (MNS/DMN key), while you already have an ongoig call. The lamp at the MNS/DMN key flashes and a short ring signal may be heard. Put the ongoing call (L1) on hold. Press . Press the MNS/DMN key to answer the call on L2. Picking Up Calls Call Pick-up: extension number. Press Dial. Wait for a busy tone and press the More > CallPickUp softkey. or extension number. Press Dial. Wait for a busy tone and press 8. France: 0, Sweden: 6, New Zealand: 4. Group Call-Pick-up: Press the Group Monitoring key Name and number of the first call is shown in the display. Press the Group Monitoring key to answer the call. or *8 # Finland and Sweden: * 0 # U.S.A. and Canada: * 59 # Missed Calls Missed call indication: Missed calls are indicated by the Missed Call text in the display. Check missed calls: Press the Callers list . Scroll with the navigation key Select Missed. Press the navigation key right arrow to wanted number or name. Press Quit/ or to exit the call list. Outgoing Calls Make Calls Internal calls: Extension number. Press Dial. External calls: External access code + External number. Press Dial. Dial by contact: (Local Directory) Press the Directory key . Press the navigation key to view the entries or enter the first letter in the name. Press Dial . Dial by callers list (incoming calls): Press the Callers list . Press the navigation key right arrow to wanted number or name. Press Dial. Dial by shortcut (speed dial): Press the softkey. Press More to get to next page with shortcuts.

MX-ONE - Mitel 6920 8 English Redial last external number: * * * Press Dial Finland and Sweden: * * 0 Redial from outgoing calls list: Press . Press the navigation key right arrow to wanted number or name. Press Dial. Callback The busy extension calls back when free. Order: Press the CallBack softkey. or Press 6 France, New Zealand, Sweden: 5 The called extension is free but does not answer. Order: Press the CallBack softkey . Cancel all callbacks: # 37 # Press Dial Cancel single callback: # 37 * Extension number # . U.S.A. and Canada: # 6 * Outgoing Calls Make Calls (Continued) Call Waiting A call waiting signal is sent to the busy number. Order: Press 5 or press More > CallWaiting softkey. If you hear a ring tone, keep the handset off hook. France, New Zealand: 6 Sweden: 4 Cancel call waiting: Call Waiting signal is indicated by CAW tones during an ongoing call. Answer: Hang up the ongoing call, and the phone will ring for the waiting call. Intrusion Intrude a busy extension to ask the party to hang up. Activate: Press 4 or Press More > Intrusion softkey. France, New Zealand, Sweden: 8 Bypass Bypass Diversion (e.g. Follow-me) on a specific extension. Activate: *60* Desired number # U.S.A. and Canada: *1*... During Calls Put on Hold Ongoing call: Press . Resume a call: Press the Pickup softkey.

Mitel 6920 Quick Reference Guide English Inquiry Ongoing call: Press Xfer softkey, enter the number to the 3rd party. Press L2 and wait for answer. Switch between calls: Press the line key that holds the call you want to retrieve. Conference Ongoing call: Press Xfer softkey, enter the number to the 3rd party. Press a free Line key and after answer press the More > Conference softkey. or After answer press 3 The number of participants is shown in the display. Repeat to add more participants. Transfer Ongoing call: Press the Xfer context sensitive softkey, enter the number to the 3rd party. Press L2 and press Xfer context sensitive softkey once again (either before or after answer) to transfer the call. or To do a direct transfer to a pre- programmed extension, press the pre-programmed softkey Xfer/ SpeadDial. Encrypted call Ongoing call: When a padlock is shown in the display, the speech is encrypted to and from the phone. Diversion Follow-me Order Follow-me and External Follow-me Order Follow-me from own extension: Press the Diversion softkey. Select Follow-me. Enter the new answering position number and press Save. A confirmation text is shown in the display. The lamp at the Diversion softkey is lit. Order external Follow-me: Press the Diversion softkey. Select External Follow-me. Enter the external line code and the number. Press Save. A confirmation text is shown in the display. The lamp at the Diversion softkey is lit. Cancel Follow-me and External Follow-me When any kind of diversion is active, the lamp at the Diversion softkey is lit. Cancel Follow-me: Press the Diversion softkey. The lamp is switched off. Cancel External Follow-me: Press the Diversion softkey. The lamp is switched off.

MX-ONE - Mitel 6920 10 English Individual Do Not Disturb (DND) You can activate this feature when you do not want to be disturbed. Then anyone trying to call you will get busy or will be forwarded to the diversion position if it is defined by the system administator. Order Do Not Disturb: Press the Diversion softkey. Scroll with navigation key to Do Not Disurb. Press Select “Do Not Disturb” will be shown in the display and the lamp at the Diversion softkey is lit. Cancel: Press the Diversion key. The lamp at the Diversion softkey is turned off. Group Do Not Disturb From an extension with a certain class of service it is possible to set do not disturb for a group of extensions. Calls to the extensions in the group will not be indicated. Order group do not distrurb: * 25*group number# Press Dial. Germany, South Africa, North America: *28*group number# Cancel: # 25*group number# Press Dial Germany, South Africa, North America: #28*group number# Direct Diversion/Diversion on no answer/Diversion on busy You can activate the feature when you want your calls to be forwarded to a predifined answering position. This feature is only avilalable if the system administrator has enabled it. Direct Diversion: Order Direct Diversion Press the Diversion softkey. Select Direct Diversion. The destination number is shown. Press Select The lamp at the Diversion softkey is lit. or * 21# Press Dial . Cancel Direct Diversion: Press the Diversion softkey. The lamp at the Diversion softkey is switched off. or # 21# Press Dial . Diversion on no answer Order Diversion on no answer: Press the Diversion softkey. Scroll with navigation key to Div on no answer. The destination number is shown. Press Select. Press Exit or * 211# Press Dial .

Mitel 6920 Quick Reference Guide English Cancel Diversion on no answer: Press the Diversion softkey Scroll with navigation key to Div on no answer. Press Select Press Exit or # 211# Press Dial . Diversion on busy Order Diversion on busy: Press the Diversion softkey. Scroll with navigation key to Div on busy. The destination number is shown Press Select or * 212# Press Dial . Cancel Diversion on busy: Press the Diversion softkey Scroll with navigation key to Div on busy Press Select or # 212# Press Dial , Direct Diversion/Diversion on no answer/Diversion on busy Presence Information Select absence reason: With return date / time Press the Diversion softkey. Select Presence. Select the wanted reason for absence and enter time or date for return. Press Set. A confirmation text is shown in the display. The lamp at the Diversion softkey is lit. Select absence reason: Without return date / time Press the Diversion softkey. Select Presence. Select the wanted reason for absence. Press Set. A confirmation text is shown in the display. The lamp at the Diversion softkey is lit. Cancel: Press the Diversion softkey. The lamp is switched off. Personal Number A number of answering positions can be defined in a personal number profile. Up to 5 profiles can be defined. You select the wanted profile from your telephone. When somebody calls your normal office phone number the call will be announced on the telephones defined in your active profile. The profiles can be defined by user via CMG Office Web or by the the system administator.

MX-ONE - Mitel 6920 12 English Order or change profile from own extension: Press the Services softkey. Select Profile. Select the wanted profile from the list. #profile number or name is shown on the top row in the display, e.g. #1 or InOffice. Deactivate: Press the Services softkey. Select No Profile. #profile number is removed from the top row in the display. Advanced Features Mobile The key Mobile is used to activate the Mobile Link functionality. Mobile Link allows you to pair the deskphone with your mobile phone and to move the audio (speaker and microphone function) between the deskphone and the mobile phone (requires Bluetooth to be enabled on both phones). Account Code New external call: * 61 * Account code # external number. Press Dial Norway and Finland: * 71 *... Ongoing external call: Press (Hold) Press a free Line key and Dial * 61 * Account code # and wait for confirmation tone for valid code. Clear the line used for entering the account code. Press the line key that holds the call. Norway and Finland: * 71 *... Personal Number Authorization Code Common Authorization Code Dialing: * 72 * Authorization code # Press Dial and wait for verification tone. Dial external number. Canada; U.S.A: * 6 *... Austria, Germany, The Netherlands: * 75 *... Locking extension: * 73 * Authorization code #Press Dial . Canada; U.S.A: * 71 *... Unlocking extension: # 73 * Authorization code # Press Dial . Individual Authorization Code Dialing from own extension: * 75 * Authorization code # Press Dial and wait for verification tone. Dial external number. Austria, Germany, The Netherlands: * 72 *... Dialing from other extension: * 75 * Authorization code * own extension number # Press Dial and wait for verification tone. Dial external number. Austria, Germany, The Netherlands: * 72 *...

Mitel 6920 Quick Reference Guide English Locking extension: * 76 * Authorization code # Press Dial . Unlocking extension: # 76 * Authorization code # Press Dial . General Deactivation Deactivate all activated features: # 001 # Press Dial U.S.A. and Canada: * 0 # Lock By pressing the Lock key the user can block the phones from being used by others until the password has been entered on the keypad. Authorization Code (Continued) Boss Secretary In this section, it is assumed that a personal number list 1 (profile 1) and a personal number list 2 (profile 2) are set up in MX-ONE. Profile 1 includes the number of the secretary and is used when the feature is active. Profile 2 has not the secretary’s number included. Abbreviations: Extension number of the boss: Extension number of the secretary: Personal Number: PEN The label at the key representing the PEN key starts with a minus (-) character. Activate the Boss Secretary feature on the secretary’s telephone. Press the PEN softkey The lamp at the PEN softkey is lit and the text Service Requested is shown in the display On the phone of the boss the personal number list with the boss secretary feature#1 is shown in the display. The lamp at the PEN key is lit. The calls to the boss, are announced on the secretary’s telephone and the display shows Via: or Deactivate the Boss Secretary feature on the secretary’s telephone Press the PEN softkey The lamp at the PEN softkey is turned off and the text Service Requested is shown in the display. On the phone of the boss the personal number profile without the boss secretary feature #2 is show in the display. The lamp at the PEN key is turned off. The calls to the boss, are announced on the telephone of the boss.

MX-ONE - Mitel 6920 14 English Activate the Boss Secretary feature on the telephone of the boss Press the PEN softkey. The text Service Requested is shown in the display and the lamp at the PEN softkey is lit. In the display, the active personal number list #1is shown. On the secretary’s telephone the lamp is lit at the PEN softkey. The calls to the boss, are announced on the secretary’s telephone. Deactivate the Boss Secretary feature on the telephone of the boss Press the PEN softkey. The text Service Requested is shown in the display and the lamp at the PEN softkey is turned off. In the display, the personal number profile without the boss secretary feature #2 is shown. On the secretary’s telephone the lamp is also switched off at the PEN softkey. The calls to the boss, are announced on the telephone of the boss. Monitoring of Extensions Monitoring of Extensions (MNS) Other extensions can be monitored from softkeys on your telephone. The monitoring keys are called MNS keys. When the monitored extension is busy the field is lit in red, and if the exetension is free the field is lit in green. Answer a call to the monitored extension. The lamp at the MNS softkey is flashing. Press the softkey to answer the call. Boss Secretary(Continued) Diversion/Deflect Monitoring (DMN) Calls that are Diverted or Deflected from your phone can be monitored from a softkey on your phone. This monitoring key is called DMN. Shared Call Appearance (SCA) The SCA feature allows a group of terminals to control the incoming and outgoing calls on a common line. Your extension number can be represented on a SCA key on other extensions in your work group. Any member can answer calls to your SCA line and make outgoing calls on the SCA line. A member that have an active call, can put the call on hold and it can be retrived from any member in the group. This is a simple way to exchange/move calls between the members. Any member in the work group can initiate a conference by barge into an active SCA line. This feature is enabled by the system administrator. If your phone is monitoring other members with SCA lines, these SCA lines are represented on softkeys. Lamp indications: Main rule: Green light when it is your call. Red light when somebody else in the SCA group has the active call. This is valid for the L1 and L2keys but when a SCA line is represented on a softkey, only red light can be shown. The table below describes the L1-L2 keys: Steady green light: Active call. You are the owner of the call. Steady red light Active call. Somebody else in the SCA group is the owner of the call. Fast flashing green light: Incoming call. Anyone in the SCA group can answer the call. Slow flashing green light Parked call. You have parked the call from your terminal. Slow flashing red light Parked call. Somebody else in the SCA group has parked the call. Monitoring of Extensions

Mitel 6920 Quick Reference Guide English Traffic cases: Answer an incoming call on a SCA line Press the SCA key that is flashing (green fast flashing). Make an outgoing call from a SCA line: Press the SCA key, enter the digits and press Dial. Park and retrieve the call The member that has the active call presses . The SCA key flashes slowly with green light. Any member in the group can retrieve the call by pressing the SCA key that is flashing slowly with red light. Conferencing A member in the group wants to participate in an active call. The member presses the SCA key with the active call indicated with red steady light. (The feature has to be enabled by the system administrator). Extra Directory Number (EDN) The system administrator can assign one or several extra directory numbers (lines) to your telephone. The extra directory number is represented on a line key or a softkey. Make a call from a EDN line: Press the wanted EDN line or shortcut key. Enter the number, press Dial. Answer a call to an EDN line: Press the EDN key that is flashing. Shared Call Appearance Call Park Pool You can park a call and transfer the call at a specific directory number (also called Call Park Pool) and any extension can pick up the call. If the call is not picked up within a few minutes, the call will recall your extension. Transfer the call to the call park pool: You have an active call. Press the Xfer softkey to put the call on hold. Dial the number to the call park pool. Note the number (here called B-number) that shows up on the display. Press the Xfer softkey to transfer the call. Inform the person that shall take the call that he/she shall pickup the call on number (B-number). Pick up a call that is parked in the call park pool Dial the B-number that you received from your collegue. When you hear the busy tone press More > CallPickUp softkey to pick up the call. Intercom The system adminstrator can initiate an intercom connection on a softkey on your phone. When you press the key, a call is set up towards a predefined party and it is answered automatically. Initiate an Intercom call: Press the Intercom softkey. Answer an Intercom call The Intercom key is flashing, a ring signal is heard and the call is answered automatically. You hear the other party in the speaker, but the other party cannot hear you and the mute key is lit. You have to press the mute key to let the other party hear you.

MX-ONE - Mitel 6920 16 English Voice Mail Messages/Voice Mail Call voice mail system (e.g. record greeting announcement): Press the Services key. Select VoiceMail. Listen to received messages: The message waiting lamp is slowly blinking and an envelope is displayed when there is a pending message. Press the MessageWaiting softkey Settings in the Telephone Shortcut Keys Do not program new shortcut keys from the phone, because this programming can interfere with the keys used by the system. Use the Web Interface to program the shortcuts: Operation > Softkeys and XML Normally you can program bottom keys with key number 9 and higher Normally you can program top keys with key number 2 or higher. A shortcut programmed by the user may be overwritten by the system if the administrator later sets a new key there. The only type of shortcut that a user normally shall program is speed dial keys with a phone number or a procedure. Program a new shortcut Use the web interface. See above Delete shortcut: Settings > Speed Dial Edit Press the key to delete and select Remove Volume Adjust volume during a call: Press Adjust ringing volume: Press when in idle mode. Time and Date Set time format: Settings> Time and Date > Time Format Set date format: Settings>Time and Date > Date Format. Silent Ringing and Mute Switch off ring signal: Press the left Volume key until the volyme is off. Note: Ring signal is switched off until the right Volume key is pressed Mute microphone during call: Press Display Language Change terminal language: Change system language: Settings > Language > Screen Language Enter * 08 *n# to inform the system about the language Press Dial n = language number. Contact the system administrator. Change keypad characters: Settings> Language > Input Language.

Mitel 6920 Quick Reference Guide English Directories (Contacts) Corporate Directory The system administrator will most likely have set CorpDir on a softkey. Search for a contact: Press the CorpDir softkey In Corporate directory, you get prompted for “Name or Phone:” and Organization. If you want to search only by last name, enter e.g. the first letter of the last name. If you want to search only by first name, enter a comma (press 1 seven times) followed by e.g. the first letter of the first name. If you want to search by full name, enter e.g. the first letter of the last name and then the first letter of the first name separated by a space (press * twice). Then press softkey Search. The search result is shown in the form of a list of names. Scroll in the list to the wanted contact. Call from Corporate directory: Scroll in the search result list to the wanted contact and press softkey Dial to call. Local Directory (Contacts) Add contact: Press the Directory key Press Add New Enter a name and number Press Save Edit contact: Press the Directory key . Select the wanted Contact Press Change and edit the name or number . Press Save Delete contact: Press the Directory key . Select the wanted Contact Press Delete and confirm with Yes Web interface Using the Web Interface Log On: Open a web browser on your PC. Enter the IP address of the phone in the address field in the web browser. The log on window pops up userid: user password: blank is the default password. Find out the phone IP address: Settings> Phone Status > IP & MAC address Enter the IP address into the address field in the web browser in your PC. Local Directory (Contacts) (Continued)

FCC Statement (U.S.A.) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. --------------------------------------------------------------------------- HAC (Hearing Aid Compatible)

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