Sensorpoint POTTR Operation & User’s Manual

User Guide Sensorpoint, Inc. San Jose, CA www.sensorpoint.net [email protected]

2 .................... Overview of Operation! 3 ............ Network Reporting using SNMP! 3 ................................... Powered by PoE! 3 ......................... Configuring POTTR! 4 ............................. Configuring Ethernet! 4 .............................. Installing POTTR! 5 ................................... Using POTTR! 6 SNMP Configuration POTTR Test Functions Reading POTTR Test Results Test Details - Line Voltage Test, Busy (46610.3.3.0) Test Details - Line Dialtone Test (46610.3.18.0) SNMP Testing of POTTR .......................................... Appendix! 8 ....................................... Ethernet LEDs! 8 .................................. Resetting POTTR! 8 ................................. SNMP Commands! 9 .......... SNMP Control and Results Table! 9 ............................................. Warranty ! 11 .................................. FCC Information! 12 ! TABLE OF CONTENTS

phone lines over a networked environment quick and easy. Whether you have a full sized IT data center or a small SOHO, we are confident that you will find POTTR* a useful tool for ensuring your POTS lines are operating properly. This User Guide will take you through the installation, configuration, and typical uses. Please take a few minutes to read through it before you begin using POTTR. Getting Help If you need help with the setup or operation of POTTR, Sensorpoint offers a variety of support options. • Start by reading this Userʼs Guide completely, where we outline all the configuration and setup options. • Go to our main website www.getpottr.com, and read the support forums. There you will find additional Q&Aʼs about POTTR. • If you still have questions regarding POTTR, please send an email to our support department: [email protected]. * POTTR is a unique device and is patent pending. POTTR User Guide - Version 2.0a! ! 1 of 12

• A Ethernet network connection (RJ45), with Power over Ethernet (PoE). • A analog phone line (POTS) to be monitored POTTR is powered by the PoE network connection, therefore you must have a PoE compatible RJ45 port connected to POTTR. Whatʼs in the Box In the box you should find the following items: • POTTR unit • RJ-11 analog telephone cable • RJ-11 1:2 splitter • This User Guide POTTR User Guide - Version 2.0a! ! 2 of 12

Simply put, POTTR is an analog telephone line (POTS line) monitor and reporter. POTTR can detect if a phone line is working properly, disconnected, or inoperable due to shorted or open line conditions. POTTR is valuable for any installation that requires a working POTS line for safety use (911) or for vending or security applications. Network Reporting using SNMP POTTR tests and records the POTS line status, and reports this information over a standard Ethernet network using SNMP. Standard SNMP management software can control and configure POTTR, so it fits easily into any managed networked environment without any additional control software. Powered by PoE POTTR is completely powered by the Ethernet PoE connection. No external power supply is required. Therefore you must have a proper configured PoE network port in order to use POTTR. If there is no available PoE Ethernet port, you may use a PoE Injector on the Ethernet cable connection. POTTR works with any IEEE 802.3af compliant injector. Almost all powered Ethernet (PoE) switches and routers are IEEE 802.3af compliant, and will work seamlessly with POTTR. POTTR User Guide - Version 2.0a! ! 3 of 12

properly identified by the SNMP management software. POTTR uses a static IP address that is stored permanently in the unit. Other network variables, Netmask & Gateway address, can be configured and saved as well. The default network values for POTTR are listed below: • Device IP address = 192.168.1.200 • Netmask value = 255.255.255.0 • Gateway address = 192.168.1.1 Configuring Ethernet Most likely you will need to configure the Ethernet interface values of POTTR in order for it to work properly on your network. In order to configure POTTR, you will need to attached it up to a private network that has a computer running Telnet. See below: PoE Ethernet Switch / Router Computer running Telnet POTTR RJ-11 RJ-45 Using the computer, open up a Telnet session to POTTR using the default values previously listed (192.168.1.200). You will be prompted for the login credentials for POTTR. Use the default values below: • Login: admin • Password: (ex. 00:11:aa:33:cc:55) From here, you will be able to set the POTTR networking parameters. Once you have completed the network configuration, you need to power cycle POTTR for the new values to take affect. Make sure you have programmed in the network values correctly. If you make a mistake, try again to set the parameters correctly before power cycling POTTR. Be sure to write down the new network parameters! If you forget these values, you will need to reset POTTR back to the factory defaults. See Appendix for instructions. POTTR User Guide - Version 2.0a! ! 4 of 12

connection and a POTS telephone line connection. • Connect POTTR to the analog telephone line (POTS) that you wish to monitor. Use the included phone line splitter if necessary. • Connect POTTR to an Ethernet network port that has PoE for powering the device. Once POTTR is plugged in, it begins running. There are no power switches or other external controls on the unit. Connect to Ethernet network with PoE Connect to analog telephone line (POTS) PoE Ethernet Switch / Router POTTR POTS Phone Equipment RJ-11 RJ-45 POTS Line POTTR User Guide - Version 2.0a! ! 5 of 12

the network. Any SNMP Manager application should be able to see and control POTTR, as long as the Manager software knows the POTTR IP address on the network. SNMP Configuration There is a MIB file available for your SNMP Manager application. Contact our tech support department to get this file emailed to you : [email protected] MIB files are special device-specific files that tell the SNMP Manager application what features and functions are available from a particular SNMP device. They work with any SNMP Manager application. POTTR Test Functions POTTR performs two different tests on the POTS line to determine if it is functioning correctly. It does a line voltage test and a off-hook dialtone test. • For a line voltage test, POTTR looks to make sure the line voltage measures correctly for two different conditions, ON-hook busy and ON- hook not busy. • The line voltage test occurs continuously at a settable time interval. The default value is every 30 minutes. • For the dialtone test, POTTR goes off-hook briefly and listens for a dialtone. This test is performed every time a line voltage test passes and the line is not busy. • For all tests, the pass / fail values are programmable via SNMP, so you may customize the test for your particular environment, though the default values are already correctly set for standard POTS lines. Reading POTTR Test Results To quickly determine if the POTS lines are ok and functioning, you may do a SNMP read (SNMPget) of two POTTR registers, 46610.3.3.0 and 46610.3.18.0. These registers will reflect the current test status of POTTR. See the POTTR Register table in the Appendix to interpret the results of these registers. POTTR User Guide - Version 2.0a! ! 6 of 12

If the line voltage falls between lineBusyThresholdVolts (11v default) and onHookMaxVolts (60v default), then the Line Voltage Test is considered OK and a PASS is logged. If the line voltage measures above onHookMaxVolts (60v default) or below onHookMinVolts (1v default) the line is defective and a FAIL is logged. Test Details - Line Voltage Test, Busy (46610.3.3.0) If the line voltage falls between onHookMinVolts (1v default) and lineBusyThresholdVolts (11v default), then the line is considered Busy and the lineIsBusyFlag (46610.3.9.0) gets set. If the line is continuously busy past the time interval set in maxLineBusyDuration (480 minutes default), then the line has a possible short circuit and a FAIL_LINE_BUSY is logged. When the line is being used for normal communications, the line will test as Busy. Since most telephone lines are not used continuously for 8 hours (maxLineBusyDuration default), no fail conditions should be logged. 1 volt 11 volts 60 volts Line Fail Line Voltage Tests (Default Values) Line Fail ON-Hook Busy ON-Hook Not Busy Test Pass Test Details - Line Dialtone Test (46610.3.18.0) POTTR performs a dialtone test of the POTS line if the Line Voltage test Passes and the line is not busy. For this test, POTTR goes off-hook briefly and listens for a proper dialtone. If it detects a correct dialtone, then the line is considered OK and a PASS is logged. SNMP Testing of POTTR POTTR contains several advanced testing parameters which are used internally to report a simple PASS / FAIL status. Please refer to the POTTR register list, which is in the Appendix of this manual for specific settings. POTTR User Guide - Version 2.0a! ! 7 of 12

POTTR is properly connected to the Ethernet network. The Activity LED flashes whenever there is data activity on the Ethernet network. POTTR RJ-11 RJ-45 Activity LED Connect LED Resetting POTTR If POTTR gets misconfigured or the configuration information (IP#, etc.) gets lost such that you are unable to connect to it, you can reset POTTR back to the factory default values by following the steps below: 1. Disconnect all cables from POTTR and open up the top of the unit. 2. Locate the Reset Jumper header pins as outlined below. Reset Jumper 3. Attach a header shorting block to the Reset Jumper header pins. 4. Apply power to POTTR by attaching the PoE Ethernet cable. 5. Wait 20 seconds for POTTR to initialize. 6. Remove the PoE Ethernet cable and remove the Reset Jumper. 7. Re-install the POTTR top. POTTR will now be configured with the factory default values. POTTR User Guide - Version 2.0a! ! 8 of 12

below: snmpwalk -v 2c -c public SNMPv2-SMI::enterprises Example: snmpwalk -v 2c -c public 192.168.1.200 SNMPv2-SMI::enterprises snmpset -v- 2c -c public SNMPv2-SMI::enterprises.46610. Example: snmpset -v- 2c -c public 192.168.1.200 SNMPv2-SMI::enterprises.46610.3.9 i 200 SNMP Control and Results Table The following table gives an overview of the POTTR registers: Name, Location Description Min Max De- fault testTimeInterval 46610.2.1 RW On-hook line voltage test interval (min- utes) 1 2880 30 maxLineBusyDuration 46610.2.2 RW Duration phone can be off-hook before reporting an error (minutes) 1 480 480 testOffHookCmdRequest 46610.2.3 RW Set this nonzero to go off-hook and per- form a loop current test n/a n/a 0 onHookMaxVolts 46610.2.7 RW Maximum threshold (inclusive) for on- hook line voltage test to report an error 0 65535 60 onHookMinVolts 46610.2.8 RW Minimum threshold (inclusive) for on-hook line voltage test to report an error 0 65535 1 lineBusyThresholdVolts 46610.2.9 RW Line voltage threshold (inclusive) for de- tecting line busy condition 0 65535 11 maxCurrent 46610.2.11 RW DEPRECATED 0 65535 63 minCurrent 46610.2.12 RW DEPRECATED 0 65535 20 lastOnHookLineVoltage 46610.3.1 R Last line voltage value read from Modem (Volts) 0 n/a lastCurrent 46610.3.2 R DEPRECATED 0 n/a POTTR User Guide - Version 2.0a! ! 9 of 12

0 = not_tested 1 = pass 2 = fail 3 = fail_line_busy 0 n/a loopCurrentPassed 46610.3.4 R DEPRECATED 0 n/a timeOfLastTest 46610.3.5 R Time since system power-on of the last performed test 0 n/a timeOfLastFailure 46610.3.6 R Time since system power-on of the last failed test 0 n/a timeOfLastOffHookTest 46610.3.7 R Time since system power-on of the last performed off-hook test 0 n/a lastOnHookTime 46610.3.8 R Last time since system power-on the line was on-hook (not busy) 0 n/a lineIsBusyFlag 46610.3.9 R Indication that the line was busy during the last voltage test 0 n/a totalTestFailures 46610.3.10 R Total number of failed tests since power- on 0 n/a totalTestCount 46610.3.11 R Total number of performed tests since power-on 0 n/a consecutiveTestFailures 46610.3.12 R Number of consecutive failed tests 0 n/a failedUARTTransactions 46610.3.13 R Number of failed transactions encoun- tered in communication with Modem (De- bug) 0 n/a lastFailedOnHookLineVoltage 46610.3.14 R Line voltage value that caused the last on-hook line voltage test to report failure (Volts) 0 n/a lastFailedLoopCurrent 46610.3.15 R DEPRECATED 0 n/a numOnHookLineVoltageFail- ures 46610.3.16 R Total number of failed on-hook line volt- age tests since power-on 0 n/a numLoopCurrentFailures 46610.3.17 R DEPRECATED 0 n/a dialToneStatus 46610.3.18 R Dialtone test results (from last test) 0 = not_tested 1 = pass 2 = fail 0 n/a numDialToneFailures 46610.3.19 R Total number of failed off-hook dialtone tests since power-on 0 n/a POTTR User Guide - Version 2.0a! ! 10 of 12

(the Product) will be free from defects in materials and workmanship under normal use for a period of one (1) year from date of purchase. Should there be a material or workmanship defect in the hardware product or accompanying item(s) during the Warranty Period, the end-user purchaser shall contact the Sensorpoint technical support center and be responsible for all efforts and costs incurred in transporting/mailing/shipping/insuring the defective hardware or item(s) to and from the Sensorpoint support center. A copy of the dated proof of purchase should be enclosed in the return package along with a copy of all email exchanges with the Sensorpoint support center. Sensorpointʼs entire liability and your remedy will be, at Sensorpointʼs sole discretion, the repair or replacement (with the same or similar model) of any hardware or accompanying item(s) that is returned to the Sensorpoint support center during the Warranty period. To the maximum extent permitted by applicable law, Sensorpoint disclaims all other warranties, expressed or implied, including the warranties of merchantability or fitness for a particular purpose with respect to the use of the product. Sensorpoint also disclaims any warranty or obligation to support products for all operating environments. In no event shall Sensorpoint be liable for any indirect, incidental, special or consequential damages, or for any lost profits, lost savings, lost data, personal injury, and so on, arising from or relating to the use or inability to use, the product, even if Sensorpoint has been advised of the possibility of such damages. Specifically, this warranty does not cover failures of the product which result from accident, abuse, misuse (including but not limited to improper installation or connection), alterations, moisture, corrosive environments, shipping, high-voltage surges, or abnormal working conditions (including but not limited to lightning, heat or water damage) after purchase. In no event will Sensorpointʼs liability or damages to you, or any other person, ever exceed the purchase price you paid for the product, regardless of the form of the claim. This warranty gives you specific legal rights. You may have other rights which vary from state to state. Certain limitations in the warranty are not permitted by the jurisdiction of some states, so some limitations here may not apply to you. Sensorpoint, Inc. www.sensorpoint.net [email protected] POTTR User Guide - Version 2.0a! ! 11 of 12

Type of Service. POTTR is designed to be used on standard device telephone lines. It connects to the telephone line by means of a standard jack called the USOC RJ-11C (or USOC RJ45S). Connection to telephone-company-provided coin service (central office implemented systems) is prohibited. Connection to party lines service is subject to state tariffs. Changes in Attestation Procedure for Plugs and Jacks. Sensorpoint, Inc. attests that the network interface plugs or jacks used on this equipment comply with and will continue to comply with the mechanical requirements specified in Part 68, Sub-part F, specifically the dimensions, tolerances and metallic plating requirements. The compliance of these connectors will be assured by purchase specifications and incoming inspection. Documentation of such specifications and/or inspections will be provided by the FCC within 30 days of their request for the same. Telephone Company Procedure. The goal of the telephone company is to provide you with the best service it can. In order to do this, it may occasionally be necessary for them to make changes in their equipment, operations or procedures. If these changes might affect your service or the operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any changes necessary to maintain uninterrupted service. In certain circumstances, it may be necessary for the telephone company to request information from you concerning the equipment which you have connected to your telephone line. Upon request of the telephone company, provide the FCC registration number and the ringer equivalence number (REN); both of these items are listed on the equipment label. The sum of all of the REN’s on your telephone lines should be less than five in order to assure proper service from the telephone company. In some cases a sum of five may not be useable on a given line. Consult your telephone provider. If Problems Arise. If any of your telephone equipment is not operating properly, you should immediately remove it from you telephone line, as it may cause harm to the telephone network. If the telephone company notes a problem, they may temporarily discontinue service. When practical, they will notify you in advance of this disconnection. If advance notice is not feasible, you will be notified as soon as possible. When you are notified, you will be given the opportunity to correct the problem and informed of your right to file a complaint with the FCC. Contact your local telephone service provider if you have any questions about your phone line. In the event repairs are ever needed on POTTR, they should only be performed by Sensorpoint, Inc. For information contact: [email protected]. RADIO AND TELEVISION INTERFERENCE NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. POTTR User Guide - Version 2.0a! ! 12 of 12