Skyzer Ingenico i5100 Operating Manual

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 TABLE OF CONTENTS 1 INTRODUCTION.............................................................................................................................. 6 2 HARDWARE OVERVIEW ................................................................................................................. 6 2.1 THE INGENICO I5100 TERMINAL ....................................................................................................6 2.1.1 Features of the i5100 ..............................................................................................................7 2.1.2 The i5100 Keyboard ..............................................................................................................8 2.1.2.1 Green/ENTER Key................................................................................................................. 9 2.1.2.2 Yellow/CLEAR Key................................................................................................................ 9 2.1.2.3 Red/CANCEL Key................................................................................................................. 9 2.1.2.4 FUNCTION Key...................................................................................................................... 9 2.1.2.5 FEED Key ............................................................................................................................... 9 2.1.2.6 'Soft' Function Keys............................................................................................................... 9 2.1.2.7 Alphanumeric Key Entry...................................................................................................... 9 2.1.3 Card Reader........................................................................................................................10 2.1.3.1 Magnetic Stripe Card.........................................................................................................10 2.1.3.2 Smart Card (IC Card) .........................................................................................................10 2.2 THE INGENICO I3010 PINPAD.....................................................................................................11 2.2.1 Features of the Pinpad ......................................................................................................12 2.2.2 The i3010 Keyboard ............................................................................................................13 2.2.2.1 Keypad ................................................................................................................................13 2.2.2.2 Green/ENTER Key................................................................................................................14 2.2.2.3 Yellow/CLEAR Key...............................................................................................................14 2.2.2.4 Red/CANCEL Key................................................................................................................14 2.2.2.5 Function Key........................................................................................................................14 2.2.2.6 Feed Key..............................................................................................................................14 2.2.2.7 'Soft' Function Keys..............................................................................................................14 2.2.3 Port Layout ...........................................................................................................................14 2.2.4 Installation of an i3010 Pinpad .........................................................................................15 3 SET UP ........................................................................................................................................... 17 3.1 CONFIGURATION SUMMARIES...............................................................................................17 3.1.1 Single Merchant Configuration Summary......................................................................17 3.1.2 Multi-Merchant Configuration Summary........................................................................21 3.2 EFTPOS CONFIGURATION .......................................................................................................25 3.2.1 Dial-Up Configuration ........................................................................................................26 3.2.2 TCP/IP with Dial Back-up Configuration .........................................................................26 3.2.3 TCP/IP Configuration..........................................................................................................28 3.3 MULTI-MERCHANT CONFIGURATION ....................................................................................29 3.4 RESET MERCHANT CONFIGURATION (MEMORY RESET)......................................................31 3.5 REMOTE KEY INJECTION (RKI) .................................................................................................32 3.5.1 Remote Key Injection (RKI) Configuration .....................................................................32 3.5.2 Remote Key Injection (RKI) Initialisation..........................................................................33 3.6 ENABLE/DISABLE TERMINAL FUNCTIONS...............................................................................34 3.7 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................35 3.8 RESTART TERMINAL ...................................................................................................................36 4 OPERATION OF TERMINAL........................................................................................................... 37 4.1 MERCHANT LOGON.................................................................................................................37 4.1.1 Pending Reversal ................................................................................................................37 4.2 PURCHASE TRANSACTION ......................................................................................................38 4.3 CASH OUT TRANSACTION .......................................................................................................39 4.4 REFUND TRANSACTION............................................................................................................40 4.5 CARD NOT PRESENT TRANSACTION.......................................................................................42 4.6 CARD NOT PRESENT REFUND TRANSACTION .......................................................................44

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.7 EMV (EUROPAY MASTERCARD VISA) CHIP CARD TRANSACTION ............................................46 4.8 CREDIT CARD TIPPING TRANSACTION ..................................................................................48 4.8.1 Authorisation........................................................................................................................48 4.8.2 Tip Transactions ...................................................................................................................49 4.8.3 Tipping Utilities......................................................................................................................51 4.8.3.1 Void Tip ................................................................................................................................51 4.8.3.2 Uploading Tip Transactions ................................................................................................52 4.8.3.3 Printing Tips ..........................................................................................................................53 4.9 DEBIT CARD TIPPING TRANSACTION......................................................................................54 4.10 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................55 4.10.1 Hospitality Authorisation................................................................................................55 4.10.2 Hospitality Completion Transaction............................................................................57 4.10.3 Hospitality Utilities............................................................................................................58 4.10.3.1 Hospitality Top-Up Authorisation........................................................................................58 4.10.3.2 Hospitality Extra Charges Transaction...............................................................................60 4.11 CHEQUE VERIFICATION AUTHORISATION .............................................................................62 4.12 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................63 4.12.1 Terminal Totals.................................................................................................................63 4.12.2 Settlement Inquiry...........................................................................................................64 4.12.3 Settlement Cutover........................................................................................................65 4.13 DUPLICATE RECEIPT..................................................................................................................66 4.14 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................67 4.14.1 Upload Electronic Offline Voucher (EOV) Transactions .........................................68 5 ADMINISTRATION ........................................................................................................................ 69 5.1 PASSWORDS..............................................................................................................................69 5.2 DIAGNOSTICS ...........................................................................................................................70 5.3 EXTRA TERMINAL FUNCTIONS .................................................................................................72 5.3.1 Xtra.........................................................................................................................................72 5.4 TRAINING MODE.......................................................................................................................74 5.5 TERMINAL MANAGEMENT SYSTEM (TMS) ..............................................................................75 5.5.1 Terminal Management System (TMS) Configuration ...................................................75 5.5.2 Terminal Management System (TMS) Download .........................................................77 5.5.3 Reset TMS Download..........................................................................................................78 5.6 NEW FEATURES OF THE TERMINAL...........................................................................................79 5.6.1 DECLINED ALERT ..................................................................................................................79 5.6.2 ONE OR TWO PIECE UNIT ...................................................................................................79 5.6.3 FULL MESSAGE ENCRYPTION .............................................................................................79 5.6.4 BROADBAND CONNECTIVITY............................................................................................79 6 SAFETY AND MAINTENANCE ...................................................................................................... 80 6.1 CLEANING THE CASE ...............................................................................................................80 6.2 GENERAL SAFETY INFORMATION ...........................................................................................80 6.3 INGRESS GUARDS.....................................................................................................................80 6.4 EXTERNAL POWER SUPPLY.......................................................................................................81 6.5 CONNECTIONS.........................................................................................................................81 6.6 LIFT LATCH TO OPEN PRINTER LID............................................................................................82 6.7 PAPER SIZE .................................................................................................................................82 6.8 OPERATING ENVIRONMENT....................................................................................................82 7 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 83 APPENDIX 1 - MERCHANT QUICK GUIDES ......................................................................................... 84 APPENDIX 2 - SELF-INSTALLATION PROCESS...................................................................................... 89

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 TABLE OF FIGURES Figure 1 – Features of the Ingenico i5100 .................................................................................7 Figure 2 - i5100 Keyboard.............................................................................................................8 Figure 3 - Features of Ingenico i3010...................................................................................... 12 Figure 4 - i3010 Keyboard.......................................................................................................... 13 Figure 5 - Cable Port Locations................................................................................................ 81 Figure 6 - Printer Lid Opening ................................................................................................... 82 Figure 7 - Paper Roll Loading ................................................................................................... 82

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 FILE LOCATION: A soft copy of this document can be found at: N:\Version 6.0 Operating Manual\Ingenico i5100 Operating Manual Guide v6.doc DOCUMENT OWNER: All changes to this document must be approved and signed off before release by the Marketing Manager. REVISION RECORD VERSION CHANGE CHANGED BY DATE 1.0 Document creation Vineel Dhani 13/05/2009 1.1 Added explanatory notes Vineel Dhani 25/05/2009

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 1 INTRODUCTION This document serves as a comprehensive guide to the operation of Skyzer’s Ingenico i5100 EFTPOS terminal in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO i5100 Terminal The Ingenico i5100 Terminal consists of the following elements: The Terminal Handset: The cable that connects the terminal to both the power supply and telephone line: The power adapter and Figure 8 cable that connects the terminal to a 100 - 240V power outlet:

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 The Ethernet cable for TCP/IP connectivity: 2.1.1 Features of the i5100 Figure 1 – Features of the Ingenico i5100 Smart card reader Easy loading printer Large graphic backlit display Connection Ports SAM compartment 18-key backlit keyboard Magnetic stripe reader

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 The FEED key advances the paper a few centimetres Keyboard The FUNCTION key provides access to the merchant functions. The navigation keys navigate in the terminal menus The CHQ, SAV and CR key allows account selection and soft key functions. The Yellow/CLEAR key cancels the last character The Red/CANCEL key cancels the procedure in progress, goes to idle state The Green/ENTER key validates the input selections and information. 2.1.2 The i5100 Keyboard These are the 0 to 9 keys. They are used for data entry (amount, PIN and manual card number entry). Figure 2 - i5100 Keyboard The keyboard layout consists of: • Keyboard (0 through 9)/ • Red/CANCEL/NO key/ • Yellow/ CLEAR/NO key/ • Green/ ENTER/YES input key/ • FUNCTION key/ • FEED key/ • Soft function/Navigation keys located directly under the display keys (
/CHQ, SAV/    & CR/
) to allow the user to select alternate options on the display.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.1.2.1 Green/ENTER Key The ENTER key is used to signal the end of a data entry sequence or a YES response to a question. 2.1.2.2 Yellow/CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question. 2.1.2.3 Red/CANCEL Key The CANCEL key is used to cancel the current action and return to the previous display or in some instances to the main display. 2.1.2.4 FUNCTION Key The FUNCTION key is used to enter the function menu. 2.1.2.5 FEED Key The FEED key is used to feed the paper on the receipt printer. 2.1.2.6 'Soft' Function Keys These are the three keys located just below the display screen, also referred to as CHQ, SAV & CR. They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display. The function of these keys is displayed on the bottom line when they are available for use. 2.1.2.7 Alphanumeric Key Entry The alphanumeric keys are grouped in the following way. 1 Q Z ? – q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6 M N O m n o 7 P R S p r s 8 T U V t u v 9 W X Y w x y 0 # * , . To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.1.3 Card Reader 2.1.3.1 Magnetic Stripe Card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card read. 2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.2 The INGENICO i3010 Pinpad The Ingenico i3010 pinpad consists of the following elements: The pinpad handset: The interface cable that connects the pinpad to the i5100 terminal: Connects to pinpad Connects to terminal

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.2.1 Features of the Pinpad Figure 3 - Features of Ingenico i3010 18-key keyboard Backlit display Connection Port

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.2.2 The i3010 Keyboard Figure 4 - i3010 Keyboard The keyboard layout consists of: • Keyboard (0 through 9)/ • Red/CANCEL/NO key/ • Yellow/ CLEAR/NO key/ • Green/ ENTER/YES input key/ • Function key/ • Feed key/ • Soft function/Navigation keys located directly under the display (
/CHQ, SAV/    & CR/
) to allow the user to select options on the display. 2.2.2.1 Keypad These are the 0 to 9 keys. They are used for PIN entry. Keyboard The navigation keys The CHQ, SAV and CR key allows account selection and soft key functions. The Yellow/CLEAR key cancels the last character The Red/CANCEL key cancels the procedure in progress, goes to idle state The Green/ENTER key validates the input selections and information.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.2.2.2 Green/ENTER Key The ENTER key is used to signal the end of a PIN or Signature entry or a YES response to a question. 2.2.2.3 Yellow/CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question. 2.2.2.4 Red/CANCEL Key The CANCEL key is used to cancel the current action and return to the main display. 2.2.2.5 Function Key The FUNCTION key is disabled. 2.2.2.6 Feed Key The FEED key is disabled. 2.2.2.7 'Soft' Function Keys These are the three keys located just below the display screen, also referred to as CHQ, SAV & CR. They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display. The function of these keys is displayed on the bottom line when they are available for use. 2.2.3 Port Layout The following ports are as defined at the rear of the i5100 terminal. Power Port Telephone/ PSTN Port Pinpad Port (RS232-1) ECR Interface Port (RS232-2) Ethernet Port

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 2.2.4 Installation of an i3010 Pinpad To add an i3010 pinpad to an i5100 terminal, follow the steps below: 1. Ensure that the power supply to the i5100 terminal is turned off. 2. Plug the pinpad cable into the i3010 pinpad port. 3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal. 4. Turn the power supply to the i5100 terminal back on. 5. The 2 phase synchronisation process between the i3010 pinpad and i5100 terminal will begin automatically. The following screens will appear on the i3010 pinpad display during the synchronisation process. 6. At the conclusion of the synchronisation process, the i3010 pinpad will display: Keys Phase 1 Keys Phase 1 Keys Phase 1 Keys Phase 1 Synchronization Synchronization Synchronization Synchronization Keys Keys Keys Keys Phase 2 Phase 2 Phase 2 Phase 2 Synchronization Synchronization Synchronization Synchronization I3010 PCI 02.09 I3010 PCI 02.09 I3010 PCI 02.09 I3010 PCI 02.09 1234 1234 1234 1234----D D D D Connects to Terminal RS232-1 Connects to pinpad

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 To complete the i3010 installation process: 7. Reboot the i5100 terminal by pressing and releasing the shortcut keys (CHQ + SAV + CANCEL) at the same time. 8. The i3010 pinpad will now display “PAYMARK EFTPOS” which is its standard idle screen. NOTE: If the above steps have been performed and the i3010 pinpad is still displaying the step 6 screen, repeat step 7 again to re-synchronise the internal keys between the i3010 pinpad and i5100 terminal. In the unlikely event that the i3010 pinpad has not been synchronised with the serial number, perform the steps below to complete the installation process: 9. The i5100 terminal will prompt for the serial number of the i3010 pinpad to be entered. Key the 10 digit serial number (found on the back of the i3010 pinpad) into the i5100 terminal and press ENTER. 10. The i5100 terminal will prompt to re-enter the serial number and press ENTER. NOTE: When replacing an i3010 pinpad, ensure that the power supply to the i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1 port on the i5100 terminal and then proceed from step 2(as above). PAYMARK PAYMARK PAYMARK PAYMARK EFTPOS EFTPOS EFTPOS EFTPOS Enter Serial Num Enter Serial Num Enter Serial Num Enter Serial Num Re Re Re Re----enter Serial enter Serial enter Serial enter Serial

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3 SET UP 3.1 CONFIGURATION SUMMARIES The following summaries walk through the basic common steps for setting up a terminal on a merchant site. A more detailed process is shown later in this section. 3.1.1 Single Merchant Configuration Summary The following steps are carried out to set up a terminal for a single merchant site: Step 1 EFTPOS CONFIGURATION Press FUNC 3824 to access the configuration menu. Configure the Terminal ID and Merchant ID. The default comms mode is dial-up and the terminal must remain in dial-up mode until RKI initialisation and merchant logon have been completed. Step 1A INITIAL CONFIGURATION OF DIAL-UP When configuring the terminal for Dial-up, select the required dial mode. 1 = Tone – the modem waits and listens for a healthy dial tone before dialling through to the host (default setting). 3 = Tone/Blind – the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. If a PABX number is required, insert it into the PABX field and then press ENTER. Check the Host Phone Number is 08797 (default setting) and press ENTER. Step 2 REMOTE KEY INJECTION (RKI) CONFIGURATION Upon completion of merchant configuration, the terminal is now prepared to download the ETSL security keys through RKI. As RKI can be performed only in dial-up mode, configure the terminal as follows: FUNC 7418 and from the Multi Merchant Setup screen, press 5 to go into the RKI configuration menu. Check the NII (018) and the Host Phone Number (08797) are correct.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 Step 3 REMOTE KEY INJECTION (RKI) INITIALISE Press FUNC 87, key in the RKI password 6987 and press ENTER. The terminal will now download the required ETSL security keys. Step 4 TO PRINT TERMINAL CONFIGURATION Upon completion of RKI Initialisation, press ENTER to scroll through the terminal menu until SUPERVISOR is displayed. Press CHQ key to select XTRA and then press 2 for terminal configuration. Press ENTER to print the terminal configuration with the KVC (Key Verification Code). Step 5 TO ACTIVATE KEYSET LOADED To activate the acquired keyset, contact the Paymark helpdesk on 0800 800 996 and register the merchant ID and KVC. Step 6 MERCHANT LOGON To complete activation, initiate a merchant logon. Step 7 TO CHANGE COMMS MODE SELECTION Press FUNC 3824 to access the configuration menu. Press ENTER to scroll through configuration menu to comms mode selection. Select the desired comms mode by pressing the corresponding number key: 1 = Dial-up 2 = TCP-IP/Dial 3 = TCP-IP Note: Before activating the terminal for Broadband connectivity, a Broadband Agreement form needs to be completed and sent to Paymark. STEP 7A TCP-IP/DIAL BACKUP CONFIGURATION When configuring the terminal for TCP-IP, check the Primary and Secondary Host IP address are correct. Select 1 to enable the terminal for DHCP (Dynamic Host Configuration Protocol) IP address or select 2 to disable DHCP and key in the static IP address, subnet mask and default gateway IP address and then press ENTER to proceed through the Dial-up configuration. Select required dial mode. 1 = Tone – the modem waits and listens for a healthy dial tone before dialling through to the host (default setting).

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3 = Tone/Blind – the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. If a PABX number is required, insert it into the PABX field and then press ENTER. Check the Host Phone Number is 08797 (default setting) and press ENTER. STEP 7B TCP-IP CONFIGURATION When configuring the terminal for TCP-IP, check the Primary and Secondary Host IP addresses are correct. Select 1 to enable the terminal for DHCP (Dynamic Host Configuration Protocol) IP address, or select 2 to disable DHCP and manually key in the static IP address, subnet mask and default gateway IP address and then press ENTER. Step 8 MERCHANT LOGON Initiate logon to confirm the new comms connectivity to the Host.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 Single Merchant Configuration Flow Chart * - Broadband connection requires a connection agreement with Paymark FUNC 3824 Configure merchant Set comms mode to dial-up (default). Enter the PABX if required. (Page 25) COMPLETED Press FUNC 87, key in the RKI password 6987 and press ENTER to remotely download the ETSL security keys. (Page 33) Activate the acquired keyset by contacting Paymark helpdesk on 0800 800 996 and registering the merchant ID and KVC Press FUNC 7418 and then press 5 for RKI Configuration menu. (Page 32) Print the terminal configuration receipt with the KVC by selecting XTRA from the SUPERVISOR screen by pressing CHQ and then pressing 2 followed by ENTER. (Page 72) Select COMMS MODE Press FUNC 3824, press ENTER to scroll through menu to comms mode. Press the corresponding number key to select desired comms mode. 2 = TCP-IP/Dial 3 = TCP-IP Configure selected comms mode and press ENTER. (Page 26) Initiate Logon for activated merchant (Page37) START Initiate Logon to confirm new comms connectivity to Host (Page 37) Optional Broadband Communication*

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.1.2 Multi-Merchant Configuration Summary The following steps are carried out to set up a terminal for a single merchant site: Step 1 MULTI-MERCHANT CONFIGURATION Press FUNC 7418 and from the Multi Merchant Setup screen, press the corresponding number keys to setup the terminal for multi-merchant. 3 – To set active merchants 4 – To set merchant name 8 – Delete the active merchant configuration Press 3, key in the number of active merchants required on the terminal e.g. 123 for 3 active merchants and then press ENTER. Press 4 to tab in merchant name. Press ENTER and then CANCEL. Option 8 will delete the configuration of all the active merchants and reset the terminal to default settings. Step 2 EFTPOS CONFIGURATION Press FUNC 3824 to access the configuration menu. Configure terminal and merchant ID for each active merchant. The default comms mode is dial-up and the terminal must remain in dial-up mode until RKI Initialisation and merchant logon have been completed for each active merchant. Step 2A INITIAL CONFIGURATION OF DIAL-UP When configuring the terminal for Dial-up, select the required dial mode. 1 = Tone – the modem waits and listens for a healthy dial tone before dialling through to the host (default setting). 3 = Tone/Blind – the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. If a PABX number is required, insert it into the PABX field and then press ENTER. Check the Host Phone Number is 08797 (default setting) and press ENTER. Step 3 REMOTE KEY INJECTION (RKI) CONFIGURATION Upon completion of merchant configuration, the terminal is now prepared to download the ETSL security keys through RKI. As RKI can be performed only in

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 Dial-up mode, configure the terminal as follows: FUNC 7418 and from the Multi Merchant Setup screen, press 5 to go into the RKI configuration menu. Check the NII (018) and the Host Phone Number (08797) are correct. Step 4 REMOTE KEY INJECTION (RKI) INITIALISE Press FUNC 87, key in the RKI password 6987 and press ENTER. Select Merchant 1, press ENTER, the terminal will now download the required ETSL security keys. Repeat the same RKI Initialisation step for each of the active merchants (e.g. FUNC 87, key in RKI password 6987 and press ENTER. Select Merchant 2, press ENTER). Step 5 TO PRINT TERMINAL CONFIGURATION Upon completion of RKI Initialisation, press ENTER to scroll through the terminal menu until SUPERVISOR is displayed. Press CHQ key to select XTRA and then select Merchant 1 for terminal configuration. Press 2 and then ENTER to print the terminal configuration with the KVC (Key Verification Code). Repeat this step for each active merchant. Step 6 TO ACTIVATE KEY SET LOADED To activate acquired keysets, contact the Paymark helpdesk on 0800 800 996 and register each active merchant ID and KVC. Step 7 MERCHANT LOGON To complete activation, initiate a merchant logon for each active merchant. Step 8 TO CHANGE COMMS MODE SELECTION Press FUNC 3824 to access the configuration menu. Select Merchant 1 and press ENTER. Press ENTER to scroll through configuration menu to comms mode selection. Select the desired comms mode by pressing the corresponding number key: 1 = Dial-up 2 = TCP-IP/Dial 3 = TCP-IP Note: Before activating the terminal for Broadband connectivity, a Broadband Agreement form needs to be completed and sent to Paymark.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 STEP 8A TCP-IP/DIAL BACKUP CONFIGURATION When configuring the terminal for TCP-IP communications, check the Primary and Secondary Host IP addresses are correct. Select 1 to enable the terminal for DHCP (Dynamic Host Configuration Protocol) IP address or select 2 to disable DHCP and key in the static IP address, subnet mask and default gateway IP address and then press ENTER to proceed through the Dial-up configuration. Select required dial mode to be used for back-up communications: 1 = Tone – the modem waits and listens for a healthy dial tone before dialling through to the host (default setting). 3 = Tone/Blind – the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. If a PABX number is required, insert it into the PABX field and then press ENTER. Check the Host Phone Number is 08797 (default setting) and press ENTER. STEP 8B TCP-IP CONFIGURATION When configuring the terminal for TCP-IP, check the Primary and Secondary Host IP addresses are correct. Select 1 to enable the terminal for DHCP (Dynamic Host Configuration Protocol) IP address or select 2 to disable DHCP and manually key in the static IP address, subnet mask and default gateway IP address and then press ENTER. Repeat the same step for each active merchant and select the desired comms mode. Step 9 MERCHANT LOGON Initiate logon for each active merchant to confirm new comms connectivity to the Host.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 Multi-Merchant Configuration Flow Chart * - Broadband connection requires a connection agreement with Paymark FUNC 3824 Configure merchant Set comms mode to dial-up (default). Enter the PABX if required. (Page 25) COMPLETED Press FUNC 87, key in the RKI password 6987 and press ENTER, and select each active merchant to remotely download the ETSL security keys. (Page 33) Activate the acquired keysets by contacting the Paymark helpdesk on 0800 800 996 and registering each active merchant ID and KVC Press FUNC 7418 and then press 5 for RKI Configuration menu. (Page 32) Print the terminal configuration receipt with the KVC by selecting XTRA from the SUPERVISOR screen by pressing CHQ, selecting each active merchant and pressing 2 followed by ENTER. (Page 72) Select COMMS MODE Press FUNC 3824, press ENTER to scroll through menu to comms mode. Press the corresponding number key to select desired comms mode. 2 = TCP-IP/Dial 3 = TCP-IP Configure selected comms mode and press ENTER. (Page 26) Initiate Logon for each activated merchant (Page 37) START Initiate Logon for each activated merchant to confirm new comms connectivity to Host (Page 37) Optional Broadband Communication* FUNC 7418 and then press option 3. Incrementally add required number of active merchants, press ENTER and then CANCEL (Page 29)

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.2 EFTPOS CONFIGURATION The EFTPOS Configuration option enables the terminal to be configured to operate as an EFTPOS terminal and must be done before the terminal can process transactions. For a multi-merchant terminal each merchant has its own configuration. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION FUNCTION FUNCTION FUNCTION???? Enter 3824 and press ENTER. 3.0 CONFIG PARAMS? CONFIG PARAMS? CONFIG PARAMS? CONFIG PARAMS? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER to configure the parameters, CLEAR to cancel and exit to idle prompt. 4.0 TERMINAL ID? TERMINAL ID? TERMINAL ID? TERMINAL ID? XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX This parameter specifies the Terminal ID that ETSL assigns to the terminal. Press ENTER. 5.0 MERCHANT ID? MERCHANT ID? MERCHANT ID? MERCHANT ID? XXXXXXXXX XXXXXXXXX XXXXXXXXX XXXXXXXXXXX XX XX XX This parameter specifies the Merchant ID assigned by ETSL. Press ENTER. 6.0 NII? NII? NII? NII? 001 001 001 001 This parameter specifies the Network International Identifier (by default 001) that the terminal uses to route messages to ETSL. Press ENTER. 7.0 COMMS MODE? COMMS MODE? COMMS MODE? COMMS MODE? 1111----DIAL DIAL DIAL DIAL----UP UP UP UP 2222----TCP TCP TCP TCP----IP / DIAL IP / DIAL IP / DIAL IP / DIAL 3333----TCP TCP TCP TCP----IP IP IP IP To select desired COMMS mode, press the corresponding number key. For configuration parameters for each COMMS mode, follow the next page.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.2.1 Dial-Up Configuration 1.0 DIAL MODE? DIAL MODE? DIAL MODE? DIAL MODE? 1111----TONE TONE TONE TONE 2222----PULS PULS PULS PULSEEEE 3333----TONE/BLIND TONE/BLIND TONE/BLIND TONE/BLIND This parameter sets up the way that the terminal dials. Select the mode by pressing the corresponding number key. 1 = Tone - is the default setting. In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t detected, “Transmission Error” will be displayed. 2 = Pulse Dial – this comms setting is used for the older PABX systems and is rarely used nowadays. 3 = Blind Dial – this is the same as Tone dial, however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. This is used where the quality of the dial tone is low. 2.0 PABX? PABX? PABX? PABX? 1111AAAA Press ENTER to bypass if no PABX prefix is required. This parameter specifies the PABX numbers that the terminal dials to access an outside line. Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is inserted after the PABX number. To insert a control character ‘A’, press the corresponding number key 2 and then the FUNC key. 3.0 HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? 08797 08797 08797 08797 This parameter specifies the Phone number of the ETSL Host. Press ENTER. 4.0 SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. 3.2.2 TCP/IP with Dial Back-up Configuration Note: Before activating the terminal for Broadband connectivity, a Broadband Agreement form needs to be completed and sent to Paymark. 1.0 PRIMARY PRIMARY PRIMARY PRIMARY HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS 117.120.3 117.120.3 117.120.3 117.120.34.110 4.110 4.110 4.110 This parameter specifies the Primary Host IP Address. By default it is set to 117.120.34.110. Press ENTER. 2.0 SECONDARY SECONDARY SECONDARY SECONDARY HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS 117.120.3 117.120.3 117.120.3 117.120.32222....110 110 110 110 This parameter specifies the Secondary Host IP Address. By default, it is set to 117.120.32.110. Press ENTER.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.0 ENABLE DHCP Y/N ENABLE DHCP Y/N ENABLE DHCP Y/N ENABLE DHCP Y/N 1111----YES 2 YES 2 YES 2 YES 2----NO NO NO NO Press the corresponding number key and press ENTER to set the IP address for the terminal. Option 1 – to allow the terminal to dynamically obtain its IP address and proceed with step 7.0. Option 1 is the default value. Option 2 – to enter in static IP address for the terminal and proceed with step 4.0 NOTE: When configuring the terminal for Static IP address, ensure to obtain the IP address, subnet mask and default gateway IP address from your ISP (Internet Service Provider) for connectivity with the ETSL network. 4.0 TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the static IP address for the terminal. Example: 192.10.1.14 Note: Press the FUNC key to insert a dot in between numbers. 5.0 SUBNET MASK SUBNET MASK SUBNET MASK SUBNET MASK XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the subnet mask for the static IP address. Example: 255.255.255.0 6.0 GATEWAY IP ADDR GATEWAY IP ADDR GATEWAY IP ADDR GATEWAY IP ADDR XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the gateway IP address to forward the packets from. Example: 192.10.1.1 7.0 DIAL MODE? DIAL MODE? DIAL MODE? DIAL MODE? 1111----TONE TONE TONE TONE 2222----PULSE PULSE PULSE PULSE 3333----TONE/BLIND TONE/BLIND TONE/BLIND TONE/BLIND This parameter sets up the way that the terminal dials. Select the mode by pressing the corresponding number key. 1 = Tone - is the default setting. In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t detected, “Transmission Error” will be displayed. 2 = Pulse Dial – this comms setting is used for the older PABX systems and is rarely used nowadays. 3 = Blind Dial – this is the same as Tone dial, however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. This is used where the quality of the dial tone is low. 8.0 PABX? PABX? PABX? PABX? 1A 1A 1A 1A Press ENTER to bypass if no PABX prefix is required. This parameter specifies the PABX numbers that the terminal dials to access an outside line. Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is inserted after the PABX number. To insert a control character ‘A’, press the corresponding number key 2 and then the FUNC key. 9.0 HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? 08797 08797 08797 08797 This parameter specifies the phone Number of the ETSL Host. Press ENTER.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 10.0 SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. 3.2.3 TCP/IP Configuration Note: Before activating the terminal for Broadband connectivity, a Broadband Agreement form needs to be completed and sent to Paymark. 1.0 PRIMARY PRIMARY PRIMARY PRIMARY HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS 117.120.34.110 117.120.34.110 117.120.34.110 117.120.34.110 This parameter specifies the Primary Host IP Address. By default, it is set to 117.120.34.110. Press ENTER. 2.0 SECONDARY SECONDARY SECONDARY SECONDARY HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS 117.120.32.110 117.120.32.110 117.120.32.110 117.120.32.110 This parameter specifies the Secondary Host IP Address. By default, it is set to 117.120.32.110. Press ENTER. 3.0 ENABLE DHCP Y/N ENABLE DHCP Y/N ENABLE DHCP Y/N ENABLE DHCP Y/N 1111----YES 2 YES 2 YES 2 YES 2----NO NO NO NO Press the corresponding number key and press ENTER to set the IP address for the terminal. Option 1 – to allow the terminal to dynamically obtain its IP address and proceed with step 7.0. By default option 1 is always selected Option 2 – to enter in the static IP address for the terminal and proceed with step 4.0 NOTE: When configuring the terminal for Static IP address, ensure to obtain the IP address, subnet mask and default gateway IP address from your ISP (Internet Service Provider) for connectivity with the ETSL network. 4.0 TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the static IP address for the terminal. Example: 192.10.1.14 Note: Press the FUNC key to insert a dot in between numbers. 5.0 SUBNET MASK SUBNET MASK SUBNET MASK SUBNET MASK XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the subnet mask for the static IP address. Example: 255.255.255.0 6.0 GATEWAY IP ADDR GATEWAY IP ADDR GATEWAY IP ADDR GATEWAY IP ADDR XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX Enter in the gateway IP address to forward the packets from. Example: 192.10.1.1 7.0 SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.3 MULTI-MERCHANT CONFIGURATION This function is used to configure the terminal for Multi-merchant operation. The terminal can support up to 8 Merchants. NOTE: After activating the Multi-Merchant configuration, please return to EFTPOS configuration Function 3824 to enter the Terminal and Merchant ID’s for the active merchants. Step Terminal Display Description 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 7418, press ENTER 3.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity 4.0 ACTIVE MERCHANTS ACTIVE MERCHANTS ACTIVE MERCHANTS ACTIVE MERCHANTS 12345678 12345678 12345678 12345678 Press 3 to Set Active Merchants Enter the number (from 1 – 8) for each individual merchant you wish to activate and press ENTER Example: To activate merchants 1 to 5, enter 12345 5.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity 6.0 MERCHANT 1 NAME MERCHANT 1 NAME MERCHANT 1 NAME MERCHANT 1 NAME MERC MERC MERC MERCHANT 1 HANT 1 HANT 1 HANT 1 Press 4 to Set Merchant Name To change the merchant name, use the numeric keypad then the FUNC key to access the alpha characters. Press ENTER to advance to the next merchant name 7.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity 8.0 DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO Press 8 to Delete Terminal Configuration To delete the Terminal Configuration press ENTER, otherwise press CLEAR and the terminal will return to MULTI MERCHANT SETUP prompt

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 8.1 ARE YOU SURE? ARE YOU SURE? ARE YOU SURE? ARE YOU SURE? ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO Terminal will then prompt ARE YOU SURE? If yes, press ENTER and terminal will immediately delete the terminal configuration and prompt you with the screen as shown in 6.2. If CLEAR is pressed then terminal will return to MULTI MERCHANT SETUP 8.2 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS MEMORY RESET MEMORY RESET MEMORY RESET MEMORY RESET This screen specifies that the terminals configuration has been deleted, and the memory reset. This display will remain for a few seconds and then return to MULTI MERCHANT SETUP prompt 9.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity NOTE: Multi-Merchant Top and Bottom Line Prompts are set by default and do not usually require Editing. Step Terminal Display Description 1.0 MULTI PROMPT 1 MULTI PROMPT 1 MULTI PROMPT 1 MULTI PROMPT 1 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT Press 1 to Edit Multi-Merchant Top Line Prompt Terminal is preset to “Select Merchant”. To change use the numeric keypad then the FUNC key to access the alpha characters 2.0 MULTI PROMPT 2 MULTI PROMPT 2 MULTI PROMPT 2 MULTI PROMPT 2 ENTER 1 ENTER 1 ENTER 1 ENTER 1----8888 Press 2 to Edit Multi-Merchant Bottom Line Prompt Terminal is preset to “Enter 1 – 8”. To change use the numeric keypad then the FUNC key to access the alpha characters

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.4 RESET MERCHANT CONFIGURATION (MEMORY RESET) This function allows the merchant configuration to be reset to factory default values. Step Terminal Display Description 1.0 Press FUNC. 2.0 FUNCTIO FUNCTIO FUNCTIO FUNCTION? N? N? N? Enter 9902 and press ENTER. 3.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 to 8 ENTER 1 to 8 ENTER 1 to 8 ENTER 1 to 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 4.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 5.0 RESET RESET RESET RESET MERCHANT C MERCHANT C MERCHANT C MERCHANT CONFIG ONFIG ONFIG ONFIG ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER to reset the parameters or CLEAR to cancel and exit to idle prompt. 6.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Terminal displays PLEASE WAIT while retrieving the default merchant configuration. 7.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS MEMORY RESET MEMORY RESET MEMORY RESET MEMORY RESET Terminal prompts ETSL EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle. NOTE: The above function is performed to delete the configuration for the selected merchant only.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.5 REMOTE KEY INJECTION (RKI) The Ingenico i5100 terminal supports Remote Key Injection technology to enable automated injection of security keys from ETSL. 3.5.1 Remote Key Injection (RKI) Configuration This function is used to configure the Remote Key Injection operation and can only be performed through Dial-up mode. Step Terminal Display Description 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 7418, press ENTER 3.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Go to following Steps to proceed or Press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity 4.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Select option 5 for RKI configuration by pressing the corresponding number key. 5.0 RKI CONFIG? RKI CONFIG? RKI CONFIG? RKI CONFIG? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to proceed with the RKI configuration or CLEAR to cancel and exit to idle screen 6.0 NII? NII? NII? NII? 018 018 018 018 This parameter specifies the Network International Identifier that the terminal uses to route messages to ETSL. Press ENTER. 7.0 RKI PHONE NO? RKI PHONE NO? RKI PHONE NO? RKI PHONE NO? 08797 08797 08797 08797 This parameter specifies the Phone number of the ETSL Host, where it will be connecting to download the keys. 8.0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode. Press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.5.2 Remote Key Injection (RKI) Initialisation This function allows the ETSL security keys to be injected into the terminal through the following steps below. Step Terminal Display Description 1.0 Press FUNC. 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Key in 87 and press ENTER 3.0 RKI PASSWORD? RKI PASSWORD? RKI PASSWORD? RKI PASSWORD? Key in 6987 and press ENTER 4.0 REMOTE INIT REMOTE INIT REMOTE INIT REMOTE INIT IN PROGRESS IN PROGRESS IN PROGRESS IN PROGRESS Terminal starts to download remote keys into the terminal from the ETSL host. NOTE: If the terminal has been configured for multi-merchant, the above steps need to be performed for each of the active merchants. Once the RKI Initialisation has been completed, print the terminal configuration using the Xtra (Option 2) function (page 72) to obtain the keyset loaded onto the terminal. Contact the Paymark helpdesk (0800 800 996) to confirm and activate the keys and merchant ID.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.6 ENABLE/DISABLE TERMINAL FUNCTIONS This function allows the merchant to enable and disable the functions of the terminal. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 7415, press ENTER 3.0 CASH OUT CASH OUT CASH OUT CASH OUT ON ON ON ON Press CLEAR to enable or disable the CASH OUT function followed by ENTER key 4.0 PRE PRE PRE PRE----PRINTING PRINTING PRINTING PRINTING OFF OFF OFF OFF Press CLEAR to enable or disable the PRE-PRINTING function followed by ENTER key. By default the Pre-printing is disabled. 5.0 CHEQUE AUTH CHEQUE AUTH CHEQUE AUTH CHEQUE AUTH OFF OFF OFF OFF Press CLEAR to enable or disable the CHEQUE AUTHORISATION function followed by ENTER key 6.0 CC TIPPING CC TIPPING CC TIPPING CC TIPPING ON ON ON ON Press CLEAR to enable or disable the CREDIT CARD TIPPING function followed by ENTER key 7.0 DEBIT TIPPING DEBIT TIPPING DEBIT TIPPING DEBIT TIPPING OFF OFF OFF OFF Press CLEAR to enable or disable the DEBIT TIPPING function followed by ENTER key 8.0 CC HOSPITALITY CC HOSPITALITY CC HOSPITALITY CC HOSPITALITY ON ON ON ON Press CLEAR to enable or disable the CREDIT CARD HOSPITALITY function followed by ENTER key 9.0 ALERT DECLINE ALERT DECLINE ALERT DECLINE ALERT DECLINE OFF OFF OFF OFF Press CLEAR to enable or disable the ALERT DECLINE function followed by ENTER key. 10.0 INTERFACED INTERFACED INTERFACED INTERFACED OFF OFF OFF OFF Press CLEAR to enable the INTERFACED function, proceed with the step 10.1 or press CLEAR again to disable the INTERFACED function and press ENTER. 10.1 LICENSE KEY? LICENSE KEY? LICENSE KEY? LICENSE KEY? XXXXXXX XXXXXXX XXXXXXX XXXXXXX Key in the License Key which can only be obtained from Skyzer Technologies and press ENTER. 10.2 INTERFACED INTERFACED INTERFACED INTERFACED ON ON ON ON Press ENTER to activate the INTERFACED function.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.7 CONFIGURE RECEIPT HEADER AND FOOTER This function allows the merchant to customize the receipt merchant name and address lines. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 3825, press ENTER 3.0 CONFIG RECEIPT CONFIG RECEIPT CONFIG RECEIPT CONFIG RECEIPT HEADER & FOOTER? HEADER & FOOTER? HEADER & FOOTER? HEADER & FOOTER? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to configure the parameters or press CLEAR to cancel and exit to idle prompt 4.0 MERCHANT NAME MERCHANT NAME MERCHANT NAME MERCHANT NAME XXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX XXXXXXXXXXXXXXX XXXXXXXXXXXXXXX This parameter specifies the Merchant Name. It can be configured by entering the desired Merchant Name use the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note: Up to 20 characters can be entered per line. 5.0 ADDRESS LINE 1 ADDRESS LINE 1 ADDRESS LINE 1 ADDRESS LINE 1 XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX This parameter specifies the address in which you would like to appear on printed receipt. It can be configured by entering desired address use the numeric keypads then the FUNC key to access the alpha characters then press ENTER NOTE: Two address lines can appear on printed receipted Example: Address Line 1 - 1066 COOKS RD 6.0 ADDRESS LINE 2 ADDRESS LINE 2 ADDRESS LINE 2 ADDRESS LINE 2 XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX This parameter specifies the address in which you would like to appear on printed receipt. It can be configured by entering desired use the numeric keypads then the FUNC key to access the alpha characters then press ENTER Example: Address Line 2 - PENROSE 7.0 FOOTER LINE 1 FOOTER LINE 1 FOOTER LINE 1 FOOTER LINE 1 XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX This parameter allows up to ten lines of text to be printed at the bottom of the cardholder’s copy of the receipt. It can be configured by entering desired footer use the numeric keypads then the FUNC key to access the alpha characters then press ENTER 8.0 FOOTER LINE 2 FOOTER LINE 2 FOOTER LINE 2 FOOTER LINE 2 XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX Prompts will be shown for successive footer lines. NOTE: To centre text: begin the line by adding the required number of spaces before keying in text. To insert a space, press 1 followed by the function key 5 times for a single space. Repeat until required number of spaces have appeared.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 3.8 RESTART TERMINAL This function allows the merchant to restart the terminal by following the steps below: Step Terminal Display Description 1.0 Press FUNC. 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 86 and press ENTER. 3.0 RESTART RESTART RESTART RESTART TER TER TER TERMINAL? MINAL? MINAL? MINAL? Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4 OPERATION OF TERMINAL 4.1 MERCHANT LOGON To initiate a Merchant logon, follow the steps below: Step Terminal Display Description 1.0 SUPERVISOR SUPERVISOR SUPERVISOR SUPERVISOR XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL Press ENTER key until SUPERVISOR menu is shown on the display Press SAV key to select INIT 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TO TO TO TOMMMM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed 5.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED ACCEPTED will be displayed when the terminal has made the connection with ETSL NOTE: When set up as a multi-merchant device, the terminal will first prompt for the selection of the particular merchant. 4.1.1 Pending Reversal Prior to removing a terminal from a merchant’s site, or reprogramming it with a new merchant ID, it is important to perform a logon to ensure there are no pending reversals stored on the terminal. To clear any pending reversals stored on the terminal, simply initiate a merchant logon. Stored pending reversals must be cleared from the terminal in order that all stored transaction data can be processed through the host. Until stored pending reversals are cleared, it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.2 PURCHASE TRANSACTION To perform a purchase transaction using a debit card (i.e. cheque or savings account), follow the steps below: Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press CHQ key to select a purchase transaction. NOTE: A purchase transaction can also be performed at the idle screen by simply swiping the card and proceeding through to step 3.0. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or Insert the cardholder’s card. 3.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $XX.XX $XX.XX $XX.XX $XX.XX Key in the purchase amount and press ENTER 4.0 CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? $XX.XX $XX.XX $XX.XX $XX.XX Only applicable if the CASH OUT is turned on. Press ENTER to bypass the “CASH OUT” or enter the cash withdrawal amount followed by the ENTER key. NOTE: Cash amounts must be multiples of the minimum currency increment (10 cents). 5.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits for the cardholder to select the account type on the Pinpad. 6.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select their account type. Example: CHQ 7.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to key in the PIN on the Pinpad. 8.0 CHQ CHQ CHQ CHQ----PIN $XX.XX PIN $XX.XX PIN $XX.XX PIN $XX.XX **** **** **** **** The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN. 9.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. 10.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 11.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.3 CASH OUT TRANSACTION EFTPOS allows the merchant to give cash to a cardholder, in order to lower the amount of cash held on site. A CASH transaction transfers funds equivalent to the amount of cash withdrawn from the cardholders account to the merchants account. To perform a CASH OUT transaction using a debit card (i.e. cheque or savings account), follow the steps below: Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press SAV key to select a cash transaction. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or Insert the cardholder’s card. 3.0 CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? $XX.XX $XX.XX $XX.XX $XX.XX Enter the cash withdrawal amount followed by the ENTER key NOTE: Cash amounts must be multiples of the minimum currency increment (10 cents). 4.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits for the cardholder to select the account type on the Pinpad. 5.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select their account type. Example: CHQ 6.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to key in the PIN on the Pinpad. 7.0 CHQ CHQ CHQ CHQ----PIN $XX.XX PIN $XX.XX PIN $XX.XX PIN $XX.XX **** **** **** **** The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN. 8.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. 9.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 10.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. NOTE: If the CASH OUT is disabled via FUNC 7415 (Page 34), all CASH OUT functions including the CASH OUT transaction will be disabled.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.4 REFUND TRANSACTION The terminal can be used to refund a previous sale. If it is necessary for a cardholder to return goods then the terminal can be used to give the cardholder a REFUND. This transaction transfers funds from the merchant’s account to the cardholder’s account. To perform a REFUND transaction, follow the steps below: NOTE: The merchant requires a Merchant Refund Card to perform a refund transaction. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press CR key to select a refund transaction. 2.0 MERCHANT CARD MERCHANT CARD MERCHANT CARD MERCHANT CARD Swipe the Merchant Card. 3.0 AWAITING AWAITING AWAITING AWAITING MER MER MER MER PIN PIN PIN PIN Terminal waits on the Merchant Pin 4.0 MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? Key in the Merchant PIN followed by ENTER key on the Pinpad 5.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or Insert the cardholder’s card. 6.0 REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT? $XX.XX $XX.XX $XX.XX $XX.XX Enter the refund amount followed by the ENTER key 7.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits for the cardholder to select the account type on the Pinpad. 8.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select their account type. Example: CR 9.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to key in the PIN on the Pinpad. 10.0 PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER **** **** **** **** The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN. Proceed with step 12.0

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 11.0 PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER Then pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN or to proceed with signature press ENTER Proceed with step 12.0 12.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. 13.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 14.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. 15.0 SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign receipt. 16.0 SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO Verify the cardholder’s signature with the signature on the back of the card. If the signature matches: Press ENTER to accept and proceed with step 17.0 If not, press CLEAR to decline and proceed with step 18.0 17.0 SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and Pinpad screen. The merchant presses the ENTER key to accept the cardholder’s signature after signature matches with the card. 18.0 SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED will be displayed on both terminal and Pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after signature fails to match with the card.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.5 CARD NOT PRESENT TRANSACTION Credit Card numbers can be entered manually, simply by entering the card number into the keypad when required transaction has been selected. Example: Purchase, Refund, Tipping Authorisation, Hospitality Authorisation, Extra Charges and Top-up Authorisation. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CA PUR CA PUR CA PUR CASH RFND SH RFND SH RFND SH RFND Select desired transaction. Example: Press CHQ key to select purchase transaction. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Rather than swiping or inserting card, press FUNC. 3.0 CARD NUMBER: CARD NUMBER: CARD NUMBER: CARD NUMBER: XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually entered. Key in the card number and press ENTER. 4.0 EXPIRY : EXPIRY : EXPIRY : EXPIRY : XXXX XXXX XXXX XXXX Enter the expiry date as shown on card. Ensure that numbers are in month/year format. Key in expiry date and press ENTER. 5.0 CSC ON CARD Y/N CSC ON CARD Y/N CSC ON CARD Y/N CSC ON CARD Y/N Terminal will prompt whether card has a CSC (Card Security Code = a 3-4 digit number on back of card.) Press ENTER to key in the Card Security Code number and proceed with step 6.0. Press CLEAR to select ‘NO’ and proceed with step 7.0. 6.0 ENTER CSC CODE ENTER CSC CODE ENTER CSC CODE ENTER CSC CODE If YES is selected, key in the CSC code as it appears on the back of the card and press ENTER. 7.0 SELECT REASON SELECT REASON SELECT REASON SELECT REASON 1. NOT ON CARD 1. NOT ON CARD 1. NOT ON CARD 1. NOT ON CARD 2. CANNOT READ 2. CANNOT READ 2. CANNOT READ 2. CANNOT READ 3. CUST ADVISED 3. CUST ADVISED 3. CUST ADVISED 3. CUST ADVISED If NO is selected, choose the appropriate reason by pressing the corresponding number key. 8.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Terminal will prompt for Purchase Amount Enter the purchase amount and press ENTER. 9.0 CASH OUT CASH OUT CASH OUT CASH OUT AMOUNT? AMOUNT? AMOUNT? AMOUNT? $0.00 $0.00 $0.00 $0.00 Only applicable if the CASH OUT is turned on. Press ENTER to bypass “CASH OUT”

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 10.0 SELEC SELEC SELEC SELECT TYPE T TYPE T TYPE T TYPE 1. MOTO 1. MOTO 1. MOTO 1. MOTO 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM Select the Transaction Type by pressing the corresponding number key: 1. MOTO (Mail order Telephone Order) 2. Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through to step 11.0. If 2 is pressed, then follow through to step 12.0 11.0 1. SINGLE 1. SINGLE 1. SINGLE 1. SINGLE 2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN Select option by pressing the corresponding number key: 1. SINGLE 2. RECURRING 3. INSTALLMENT 4. UNKNOWN 12.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the Pinpad. 13.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Select the CR account on the Pinpad. 16.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. Terminal will now automatically connect to the Host and complete the transaction. 17.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 18.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.6 CARD NOT PRESENT REFUND TRANSACTION This function allows the merchant to perform a refund transaction on the terminal when the card is not present. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press CR key to select a REFUND transaction. 2.0 MERCHANT CARD MERCHANT CARD MERCHANT CARD MERCHANT CARD Swipe the Merchant Card. 3.0 AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN Terminal waits on the Merchant Pin 4.0 MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? Key in the Merchant PIN followed by ENTER key on the Pinpad 5.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Rather than swiping or inserting card, press FUNC. 6.0 CARD NUMBER: CARD NUMBER: CARD NUMBER: CARD NUMBER: XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually entered. Key in the card number and press ENTER. 7.0 EXPIRY : EXPIRY : EXPIRY : EXPIRY : XXXX XXXX XXXX XXXX Enter the expiry date as shown on the card. Ensure that numbers are in month/year format. Key in expiry date and press ENTER. 8.0 REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT? $0.00 $0.00 $0.00 $0.00 Enter the refund amount and press ENTER. 9.0 SELECT TYPE SELECT TYPE SELECT TYPE SELECT TYPE 1. MOTO 1. MOTO 1. MOTO 1. MOTO 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM Select the Transaction Type by pressing the corresponding number key: 1. MOTO (Mail order Telephone Order) 2. Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through to step 9.0. If 2 is pressed, then follow through to step 10.0 10.0 1. SINGLE 1. SINGLE 1. SINGLE 1. SINGLE 2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING 3. INSTALL 3. INSTALL 3. INSTALL 3. INSTALLMENT MENT MENT MENT 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN Select option by pressing the corresponding number key: 1. SINGLE 2. RECURRING 3. INSTALLMENT 4. UNKNOWN

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 11.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the Pinpad. 12.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Select the CR account on the Pinpad. 13.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. Terminal will now automatically connect to the Host and complete the transaction. 14.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 15.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.7 EMV (Europay MasterCard Visa) CHIP CARD TRANSACTION An EMV chip/smart card is a plastic payment card with an embedded microprocessor. When processing EMV chip card transactions, merchants and cardholders have the choice of either a PIN or signature transaction. The i5100 terminal supports pin bypass should this function be required. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press CHQ key to select a purchase transaction. NOTE: A purchase transaction can also be performed at the idle screen by simply inserting the card and proceeding through to step 3.0. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Insert the cardholder’s chip card into the chip card reader at the front of the terminal. NOTE: The chip card must remain in the terminal until the ‘REMOVE CARD’ prompt is displayed. If the card is removed to early the transaction will be cancelled. 3.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Key in the purchase amount and press ENTER. 4.0 CASH OUT CASH OUT CASH OUT CASH OUT AMOUNT? AMOUNT? AMOUNT? AMOUNT? $0.00 $0.00 $0.00 $0.00 Only applicable if the CASH OUT is turned on. Press ENTER to bypass “CASH OUT” 5.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits for the cardholder to select the account type on the Pinpad. 6.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select their account type. Example: CR For PIN Entry Transaction 7.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN OR PIN OR PIN OR PIN OR PIN----BYPASS BYPASS BYPASS BYPASS The terminal waits for the cardholder to key in their PIN. 8.0 CRD CRD CRD CRD----PIN $XX.XX PIN $XX.XX PIN $XX.XX PIN $XX.XX **** **** **** **** The Pinpad will prompt for PIN entry. Ask the cardholder to key in their PIN. 9.0 PROCESSING N PROCESSING N PROCESSING N PROCESSING NOW OW OW OW PROCESSING NOW will be displayed on the terminal and Pinpad. 10.0 REMOVE CARD REMOVE CARD REMOVE CARD REMOVE CARD Remove card from the chip card reader. NOTE: If no action is taken within 7 seconds, the terminal will proceed with printing of the receipts and REMOVE CARD prompt will display again.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 11.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and transaction receipt is printed. 12.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and transaction receipt is printed. For Signature Transaction NOTE: If the cardholder cannot remember their PIN or does not have a PIN, then the merchant has the option to accept a signature transaction. Complete steps 1-6 of the transaction process first 13.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN OR PIN OR PIN OR PIN OR PIN----BYPASS BYPASS BYPASS BYPASS Displays on terminal while pin entry prompt displays on the cardholder Pinpad. 14.0 CRD CRD CRD CRD----PIN $XX.XX PIN $XX.XX PIN $XX.XX PIN $XX.XX Cardholder Pinpad will prompt for PIN entry. At this point, The merchant must advise the cardholder to press ENTER on the Pinpad to bypass PIN entry. 15.0 PIN BYPASS Y/N? PIN BYPASS Y/N? PIN BYPASS Y/N? PIN BYPASS Y/N? The merchant must allow the PIN bypass by pressing ENTER (or CLEAR to cancel the PIN bypass and cardholder has to proceed with the PIN entry) on the terminal. 16.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Displays on cardholder Pinpad until merchant allows PIN BYPASS? 17.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad. 18.0 REMOVE CARD REMOVE CARD REMOVE CARD REMOVE CARD Remove card from the chip card reader. NOTE: If no action is taken within 7 seconds, the terminal will proceed with printing of the receipts and REMOVE CARD prompt will display again. 19.0 SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign receipt. 20.0 SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO Verify the cardholder’s signature with the signature on the back of the card. If the signature matches: Press ENTER to accept and proceed with step 21.0 If not, press CLEAR to decline and proceed with step 22.0 21.0 SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and Pinpad screen. The merchant presses ENTER to accept the cardholder’s signature after verifying signature with the card. 22.0 SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED will be displayed on both the terminal and Pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying signature with the card.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.8 CREDIT CARD TIPPING TRANSACTION This function allows the merchant to add a TIP amount to a credit card transaction. 4.8.1 Authorisation This transaction requests the approval for the Purchase to proceed. The transaction is not a financial transaction, but verifies that the cardholder has the funds available for the intended purchase. If approved, the authorised amount is held until the purchase is completed. Step Terminal Display Description 1.0 TIPPING TIPPING TIPPING TIPPING AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display. Press CHQ key to select AUTH. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or insert card to process the transaction. 3.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0. $0. $0. $0.00 00 00 00 Enter the Purchase amount to process the transaction and press ENTER 4.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the cardholder on the Pinpad. 5.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CR CR CR CR The Pinpad will prompt for account selection. Ask the cardholder to select the CR account on the Pinpad. 8.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. 9.0 SIG REQUIRED SIG REQUIRED SIG REQUIRED SIG REQUIRED SIG REQUIRED will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign the receipt. NOTE: Under Paymark’s specification, tipping transactions must be verified by the cardholder’s signature rather than PIN.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.8.2 Tip Transactions Adding the tip amount to a transaction. Step Terminal Display Description 1.0 TIPPING TIPPING TIPPING TIPPING AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display. Press SAV key to select TIP. 2.0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1. 1. 1. 1. TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the terminal to retrieve the stored transaction. Example: 1 for TRANS NUMBER 3.0 ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM Enter transaction number which can be obtained from the receipt. Example: 000001 4.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the selected transaction from the terminal. 5.0 TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX AUTH AUTH AUTH AUTH CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX TOTAL AMT NZ$XX.X TOTAL AMT NZ$XX.X TOTAL AMT NZ$XX.X TOTAL AMT NZ$XX.XXXXX REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N Transaction details are displayed. Press ENTER to select that transaction and proceed through step 6.0. Press CLEAR to exit and return to step 2.0. 6.0 PUR $XX.XX PUR $XX.XX PUR $XX.XX PUR $XX.XX TIP $0.00 TIP $0.00 TIP $0.00 TIP $0.00 TOTAL $XX.XX TOTAL $XX.XX TOTAL $XX.XX TOTAL $XX.XX ADD TIP Y/N ADD TIP Y/N ADD TIP Y/N ADD TIP Y/N To add the TIP amount: Press ENTER to proceed with adding the TIP amount or Press CLEAR to exit and return to Step 2.0 7.0 TIP AMOUNT? TIP AMOUNT? TIP AMOUNT? TIP AMOUNT? $ $ $ $XX.XX XX.XX XX.XX XX.XX Key in TIP AMOUNT and press ENTER. 8.0 TIP $XX.XX TIP $XX.XX TIP $XX.XX TIP $XX.XX AMT CORRECT Y/N AMT CORRECT Y/N AMT CORRECT Y/N AMT CORRECT Y/N Press ENTER if the Tip amount entered is correct or CLEAR to cancel the Tip amount and return to the previous screen to re-enter correct amount. NOTE: The terminal is to limit the total amount of the purchase completion to a maximum of 150% of the value of the accepted authorization i.e. the TIP amount cannot exceed 50% of the authorised amount. Take care to ensure TIP amounts are entered with accuracy, as TIP amounts can not be decreased once entered. If a TIP amount is overcharged, the entire transaction has to be voided and as card data cannot be retrieved, the full amount of the transaction will be lost.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 9.0 TIP ACCEPTED TIP ACCEPTED TIP ACCEPTED TIP ACCEPTED TIP amount has been accepted. 10.0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1. 1. 1. 1. TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT Repeat steps 2-9 to finalize any remaining tip transactions or press CLEAR to return to idle screen.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.8.3 Tipping Utilities There are three functions under the Tipping Utility menu, as follows: 4.8.3.1 Void Tip This function allows the merchant to void a Credit Card Tipping transaction. Note: When voiding TIP, the entire TIP transaction will be voided. Step Terminal Display Description 1.0 TIPPING TIPPING TIPPING TIPPING AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display. Press CR to select UTILITY. 2.0 SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION 1. 1. 1. 1. VOID TIP VOID TIP VOID TIP VOID TIP 2. UPLOAD 2. UPLOAD 2. UPLOAD 2. UPLOAD 3. PRINT 3. PRINT 3. PRINT 3. PRINT Select the desired function by pressing the corresponding number key. Example: Select 1 to perform VOID TIP FUNCTION. 3.0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1. 1. 1. 1. TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 3. AUT 3. AUT 3. AUT 3. AUTH NUMBER H NUMBER H NUMBER H NUMBER 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the terminal to retrieve the stored transaction. Example: 1 for TRANS NUMBER 4.0 ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt. Example: 000001 5.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the selected transaction. 6.0 TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX AUTH AUTH AUTH AUTH CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX REQUIRED TRANS. Y REQUIRED TRANS. Y REQUIRED TRANS. Y REQUIRED TRANS. Y/N /N /N /N Transaction details are displayed. Press ENTER to select that transaction and proceed through step 7.0. Press CLEAR to exit and return to step 3.0. 7.0 CANCEL? CANCEL? CANCEL? CANCEL? TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION Press ENTER to cancel the TIP Transaction and follow through step 8.0 Press CLEAR to exit and return to TIPPING menu. 8.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Void TIP Transaction is processing

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 9.0 PRINTING PRINTING PRINTING PRINTING ‘Transaction Void’ receipt is printed. 4.8.3.2 Uploading Tip Transactions This function is used by the merchant to transmit all stored credit card tip transactions. Step Terminal Display Description 1.0 TIPPING TIPPING TIPPING TIPPING AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display. Press CR key to select UTIL. 2.0 SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION 1. 1. 1. 1. VOID TIP VOID TIP VOID TIP VOID TIP 2. UPLOAD 2. UPLOAD 2. UPLOAD 2. UPLOAD 3. PRINT 3. PRINT 3. PRINT 3. PRINT Select the desired function by pressing the corresponding number key. Example: Select 2 to perform UPLOAD FUNCTION. 3.0 TIP TRANSACTIONS TIP TRANSACTIONS TIP TRANSACTIONS TIP TRANSACTIONS TOTAL $XX.XX TOTAL $XX.XX TOTAL $XX.XX TOTAL $XX.XX TOTAL OK? Y/N TOTAL OK? Y/N TOTAL OK? Y/N TOTAL OK? Y/N Displays the total tip transactions that are currently stored on the terminal. (NOTE: Check to see if the Total Amount matches the Total Amount of your tip transaction receipts) If the TOTAL is correct, press ENTER to upload the stored TIP transactions and if the TOTAL is not correct, press CLEAR to exit and proceed with step 6.0 4.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW X OF XX X OF XX X OF XX X OF XX PROCESSING NOW X OF XX displays while uploading the stored tip transactions and once finished, returns to idle screen. Example: Processing 1 of 10, etc. 5.0 TRANSMISSION TRANSMISSION TRANSMISSION TRANSMISSION COMPLETE COMPLETE COMPLETE COMPLETE Once all the transactions are sent, the screen will display “TRANSMISSION COMPLETE” 6.0 VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return to idle screen.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.8.3.3 Printing Tips This function allows the merchant to print the pending tip transactions that are currently stored on the terminal. Step Terminal Display Description 1.0 TIPPING TIPPING TIPPING TIPPING AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL AUTH TIP UTIL Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display. Press CR key to select UTIL. 2.0 SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION 1. 1. 1. 1. VOID TIP VOID TIP VOID TIP VOID TIP 2. UPLOAD 2. UPLOAD 2. UPLOAD 2. UPLOAD 3. PRINT 3. PRINT 3. PRINT 3. PRINT Select the desired function by pressing the corresponding number key. Example: Select 3 to perform PRINT FUNCTION. 3.0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1. 1. 1. 1. TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 4. 4. 4. 4. PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number to retrieve and print the pending tip transaction. Example: 1 for TRANS NUMBER 4.0 ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt. Example: 000001 5.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the stored transaction. 6.0 TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX AUTH AUTH AUTH AUTH CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N Details of selected transaction are displayed. Press ENTER to print the pending transaction. Press CLEAR to exit and return to previous screen. 7.0 PRINTING PRINTING PRINTING PRINTING Pending tip transaction receipt is being printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.9 DEBIT CARD TIPPING TRANSACTION This function allows the merchant to accept a tip via a debit card transaction. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS PUR CASH RFND PUR CASH RFND PUR CASH RFND PUR CASH RFND Select desired transaction. Example: Press CHQ to select a purchase transaction. NOTE: A purchase transaction can also be performed by simply swiping the card at the idle screen and proceeding through to step 3.0 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or insert card to proceed with the purchase transaction. 3.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Enter the purchase amount and press ENTER. 4.0 AWAITING TIP AWAITING TIP AWAITING TIP AWAITING TIP AWAITING TIP will be displayed on the terminal where cardholder has to select Y/N to add TIP amount. 5.0 DO YOU WISH TO DO YOU WISH TO DO YOU WISH TO DO YOU WISH TO ADD A TIP Y/N ADD A TIP Y/N ADD A TIP Y/N ADD A TIP Y/N To add tip amount, press ENTER and proceed with step 6.0 or CLEAR to exit and proceed with step 8.0. 6.0 PLS ADVISE STAFF PLS ADVISE STAFF PLS ADVISE STAFF PLS ADVISE STAFF OF TIP AMOUNT OF TIP AMOUNT OF TIP AMOUNT OF TIP AMOUNT Please advise the staff member of your tip amount. 7.0 TIP AMOUNT? TIP AMOUNT? TIP AMOUNT? TIP AMOUNT? $0.00 $0.00 $0.00 $0.00 Staff member will enter the tip amount and press ENTER 8.0 CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? CASH OUT AMOUNT? $0.00 $0.00 $0.00 $0.00 Only applicable if the CASH OUT is turned on. Press ENTER to bypass the “CASH OUT” or enter the cash withdrawal amount followed by the ENTER key. 9.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the cardholder on the Pinpad. 10.0 ACCOUNT ACCOUNT ACCOUNT ACCOUNT $XX.XX $XX.XX $XX.XX $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select the account on the Pinpad. Example: SAV 11.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to enter in their pin on the Pinpad. 12.0 SAV SAV SAV SAV----PIN PIN PIN PIN $XX.XX $XX.XX $XX.XX $XX.XX **** **** **** **** The Pinpad may now prompt for PIN entry. Ask the cardholder to enter their PIN number on the Pinpad. 13.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. 14.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.10 CREDIT CARD HOSPITALITY TRANSACTION This function allows the merchant to perform hospitality transactions. 4.10.1 Hospitality Authorisation This transaction requests the approval for the Purchase to proceed. The transaction is not a financial transaction, but verifies that the cardholder has the funds available for the intended purchase. If approved, the authorised amount is held until the purchase is completed. Step Terminal Display Description 1.0 HOSPITALITY HOSPITALITY HOSPITALITY HOSPITALITY AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL Press ENTER to scroll through the menu options until the HOSPITALITY menu is shown on the display. Press CHQ key to select AUTH. 2.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or insert the cardholder’s card. 3.0 PUR PUR PUR PURCHASE AMOUNT? CHASE AMOUNT? CHASE AMOUNT? CHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Enter the Purchase amount and press ENTER. 4.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the cardholder on the Pinpad. 5.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select the account on the Pinpad. Example: CR 6.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to input the pin on the Pinpad. 7.0 PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER **** **** **** **** The Pinpad will now prompt for PIN entry or SIGNATURE. Ask the cardholder to either enter their PIN number on the Pinpad or press ENTER for SIGNATURE. 8.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. 9.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt. 10.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED for PIN entry and prints the transaction receipt. 11.0 SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign receipt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 12.0 SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO Verify the cardholder’s signature with the signature on the back of the card. If the signature matches: Press ENTER to accept and proceed with step 13.0 If not, press CLEAR to decline and proceed with step 14.0 13.0 SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and Pinpad screen. The merchant presses ENTER to accept the cardholder’s signature after verifying signature with the card. 14.0 SIG DE SIG DE SIG DE SIG DECLINED CLINED CLINED CLINED SIG DECLINED will be displayed on both the terminal and Pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying signature with the card.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.10.2 Hospitality Completion Transaction This transaction is a Purchase completion, which provides notification that the authorised purchase has completed. By utilising this combination of transactions, the merchant is provided with the ability to make an authorisation for the anticipated end value that approves the validity of the card and availability of funds. The approval and other transaction details are stored in the memory of the terminal for later use. Use of a parameter to recall the pre-authorised transaction in the terminal creates a completion message without necessarily requiring their customer to present their card again. Step Terminal Display Description 1.0 HOSPITALITY HOSPITALITY HOSPITALITY HOSPITALITY AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL Press ENTER to scroll through the menu options until the HOSPITALITY menu is shown on the display. Press SAV key to select COMP. 2.0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1. 1. 1. 1. TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 2. CARD NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 3. AUTH NUMBER 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. CARD SWIPE 5. CARD SWIPE 5. CARD SWIPE 5. CARD SWIPE 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction. Example: 1 for TRANS NUMBER 3.0 ENTER TRANS NUM ENTER TRANS NUM ENTER TRANS NUM ENTER TRANS NUM Enter the transaction number which can be obtained from the receipt. Example: 000001 4.0 TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX AUTH AUTH AUTH AUTH CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX CARD XXXXXX....XXXX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX TOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N Details of selected transaction are displayed. Press ENTER to print the pending transaction. Press CLEAR to exit and return to previous screen. NOTE: The total amount displayed will include the previously authorised amount, plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed. 5.0 ORG AMT $XX.XX ORG AMT $XX.XX ORG AMT $XX.XX ORG AMT $XX.XX FINAL AMOUNT? FINAL AMOUNT? FINAL AMOUNT? FINAL AMOUNT? $0.00 $0.00 $0.00 $0.00 Key in the amount to be finalised then press ENTER. This can be greater or lesser than the authorised amount. NOTE: If no amount is keyed in and ENTER is pressed again, the transaction will be finalised for zero dollars. 6.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction. 7.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been accepted and receipt is printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.10.3 Hospitality Utilities There are two functions under Hospitality Utility menu as follows: 4.10.3.1 Hospitality Top-Up Authorisation This transaction is an authorisation transaction which requests approval for extra charges not covered in the original Hospitality authorisation transaction. This transaction will not be stored, as no completion transaction is required. The value of the Top-up is accounted for when the Hospitality Completion transaction is performed. Step Terminal Display Description 1.0 HOSPITALITY HOSPITALITY HOSPITALITY HOSPITALITY AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL Press ENTER to scroll through the menu options until HOSPITALITY menu is shown on the display. Press CR key to select UTIL. 2.0 SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION 1. 1. 1. 1. TOP TOP TOP TOP----UP AUTH UP AUTH UP AUTH UP AUTH 2. EXTRA CHARGES 2. EXTRA CHARGES 2. EXTRA CHARGES 2. EXTRA CHARGES Select the desired function by pressing the corresponding number on the terminal. Example: 1 for Top-Up Authorisation 3.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Swipe or Insert card to proceed with Top-up transaction. 4.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Enter the purchase amount. 5.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection from the cardholder on the Pinpad. 6.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Ask the cardholder to select the account on the Pinpad. Example: CR 7.0 AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN The terminal waits for the cardholder to input the pin on the Pinpad. 8.0 PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER **** **** **** **** The Pinpad may now prompt for PIN entry or Signature. Ask the cardholder to enter their PIN number on the Pinpad and press ENTER or press ENTER to proceed with Signature. 9.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. 10.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and transaction receipt is printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 11.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED for PIN entry and prints the transaction receipts. 12.0 SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign receipt. 13.0 SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N SIGNATURE OK? Y/N ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO Verify the cardholder’s signature with the signature on the back of the card. If the signature matches: Press ENTER to accept and proceed with step 14.0 If not, press CLEAR to decline and proceed with step 15.0 14.0 SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and Pinpad screen. The merchant presses ENTER to accept the cardholder’s signature after verifying signature with the card. 15.0 SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED will be displayed on both terminal and Pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying signature with the card.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.10.3.2 Hospitality Extra Charges Transaction This is a financial transaction to pay for goods and/or services, identified after the customer has departed. The “Extra Charges” transaction is performed by manually entering the Primary Account Number (PAN). Step Terminal Display Description 1.0 HOSPITALITY HOSPITALITY HOSPITALITY HOSPITALITY AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL AUTH COMP UTIL Press ENTER to scroll through the menu options until HOSPITALITY menu is shown on the display. Press CR key to select UTIL. 2.0 SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION SELECT FUNCTION 1. 1. 1. 1. TOP TOP TOP TOP----UP AUTH UP AUTH UP AUTH UP AUTH 2. EXTRA CHARGES 2. EXTRA CHARGES 2. EXTRA CHARGES 2. EXTRA CHARGES Select the desired function by pressing the corresponding number on the terminal. Example: 2 for EXTRA CHARGES 3.0 CARD NUMBER: CARD NUMBER: CARD NUMBER: CARD NUMBER: XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually entered. When the card number has been entered, press ENTER. 4.0 EXPIRY : EXPIRY : EXPIRY : EXPIRY : XXXX XXXX XXXX XXXX Enter the expiry date as shown on card. Ensure that numbers are in month/year format and press ENTER 5.0 CSC ON CARD Y/N CSC ON CARD Y/N CSC ON CARD Y/N CSC ON CARD Y/N Terminal will prompt whether card has a CSC (Card Security Code = a 3-4 digit number on back of card.) Press ENTER to key in the Card Security Code number and proceed with step 6.0. Press CLEAR to select ‘NO’ and proceed with step 7.0. 6.0 ENTER CSC CODE ENTER CSC CODE ENTER CSC CODE ENTER CSC CODE If YES is selected, key in the CSC code as it appears on the back of the card and press ENTER. 7.0 SELECT REASON SELECT REASON SELECT REASON SELECT REASON 1. NOT ON CARD 1. NOT ON CARD 1. NOT ON CARD 1. NOT ON CARD 2. CANNOT READ 2. CANNOT READ 2. CANNOT READ 2. CANNOT READ 3. CUST ADVISED 3. CUST ADVISED 3. CUST ADVISED 3. CUST ADVISED If NO is selected, choose the appropriate reason by pressing the corresponding number key. 8.0 SELECT TYPE SELECT TYPE SELECT TYPE SELECT TYPE 1. MOTO 1. MOTO 1. MOTO 1. MOTO 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM Select the type of transaction to be made by pressing the corresponding number key. 1. MOTO (Mail Order Telephone Order) 2. Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through step 8.0. If 2 is pressed, then follow through step 9.0

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 9.0 1. SINGLE 1. SINGLE 1. SINGLE 1. SINGLE 2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN Select option by pressing the corresponding number on the terminal. 10.0 PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? PURCHASE AMOUNT? $0.00 $0.00 $0.00 $0.00 Enter the purchase amount and press ENTER. 11.0 AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT The terminal waits on the account selection on the Pinpad. 12.0 ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX ACCOUNT $XX.XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The Pinpad will prompt for account selection. Select the CR account on the Pinpad. 13.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. 14.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and transaction receipt is printed. 15.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and transaction receipt is printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.11 CHEQUE VERIFICATION AUTHORISATION A Cheque Verification transaction allows the merchant to authorise a cheque, to verify that the cheque is valid for cheque payments. NOTE: This function must first be activated by request through the company called TeleCheck. Step Terminal Display Description 1.0 ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS ETSL EFTPOS CHQ CHQ CHQ CHQ Select desired transaction. Example: Press CHQ key to select a Cheque Verification transaction. 2.0 CHQ SERIAL # ? CHQ SERIAL # ? CHQ SERIAL # ? CHQ SERIAL # ? XXXXXX XXXXXX XXXXXX XXXXXX Key in the cheque serial number and press ENTER 3.0 CHQ BRANCH # ? CHQ BRANCH # ? CHQ BRANCH # ? CHQ BRANCH # ? XXXXXX XXXXXX XXXXXX XXXXXX Key in the cheque branch number and press ENTER 4.0 CHQ ACCOUNT # ? CHQ ACCOUNT # ? CHQ ACCOUNT # ? CHQ ACCOUNT # ? XXXXXX XXXXXX XXXXXX XXXXXX Key in the cheque account number and press ENTER 5.0 PURCHASE A PURCHASE A PURCHASE A PURCHASE AMOUNT? MOUNT? MOUNT? MOUNT? $0.00 $0.00 $0.00 $0.00 Enter the purchase amount and press ENTER 6.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while communicating with the host and the transaction is being processed. 7.0 ACCEPTED XXXXXX ACCEPTED XXXXXX ACCEPTED XXXXXX ACCEPTED XXXXXX PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER If the transaction is accepted then the terminal and Pinpad will display ACCEPTED followed by the authorization ID number. NOTE: The terminal beeps and requires the merchant to press ENTER for the completion of the transaction and returns to idle screen. 8.0 DECLINED XXXXXX DECLINED XXXXXX DECLINED XXXXXX DECLINED XXXXXX PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER If the transaction is declined then the terminal and Pinpad will display DECLINED followed by the authorization ID number. NOTE: The terminal beeps and requires the merchant to press ENTER for the completion of the transaction and returns to idle screen. NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.12 MERCHANT ADMINISTRATION FUNCTIONS The following standard merchant administration functions are available: NOTE: When set up as a multi-merchant device, the terminal will first prompt for the selection of the particular merchant for each of the administration functions above. 4.12.1 Terminal Totals This function allows the merchant to determine the total count and amount of all accepted transactions supported by the terminal since the totals where last reset by the merchant. Step Terminal Display Description 1.0 ADMIN ADMIN ADMIN ADMIN TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT Press ENTER until the ADMIN menu is shown on the display. Press CHQ key to select TOTL. 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 PRINTING PRINTING PRINTING PRINTING Totals will be printed immediately. 5.0 RESET TOTALS? RESET TOTALS? RESET TOTALS? RESET TOTALS? ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO The user will be prompted whether the totals should be reset. - If yes is selected, the terminal will return to idle and totals will have been reset. (To check this, repeat steps 1-2. Totals should all appear as $0.00 on the printout.) - If no is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.)

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.12.2 Settlement Inquiry This function is used by the merchant to retrieve either the current subtotals or historical settlement information from ETSL. NOTE: Settlement inquiry data can be retrieved retrospectively to a maximum of 14 days. Step Terminal Display Description 1.0 ADMIN ADMIN ADMIN ADMIN TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT Press ENTER until ADMIN menu is shown on the display. Press SAV key to select INQ. 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 SELECT OPTION SELECT OPTION SELECT OPTION SELECT OPTION XX/XX OTHER XX/XX OTHER XX/XX OTHER XX/XX OTHER - Press CHQ to initiate a settlement inquiry for the current settlement period (date will be shown). Proceed with step 4.0. - Press CR to enter a date for a different settlement period. Proceed with step 4.1 4.1 DATE DATE DATE DATE –––– DDMMYYYY DDMMYYYY DDMMYYYY DDMMYYYY XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Enter date for which you would like to make a settlement inquiry, ensuring that date is entered in DDMMYYYY format. Press ENTER when correct date has been entered, CLEAR if you wish to re-enter date, CANCEL if you wish to cancel settlement inquiry. 5.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing to retrieve the transaction. NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover. 6.0 TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE Settlement inquiry record is printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.12.3 Settlement Cutover This function allows the merchant to settle the current settlement period and to cut over to a new settlement period. This can only be performed successfully when the terminal is within the ‘settlement window’ defined by ETSL for the particular merchant and terminal. Step Terminal Display Description 1.0 ADMIN ADMIN ADMIN ADMIN TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT TOTL INQ CUT Press ENTER until ADMIN menu is shown on the display. Press CR key to select CUT. 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 CUTOVER NOW? CUTOVER NOW? CUTOVER NOW? CUTOVER NOW? ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO ENTER=YES, CLR=NO Press ENTER to initiate a settlement cutover or CLEAR to cancel and return to the previous state. NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover. 5.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction. 6.0 TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE Settlement cutover record is printed.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.13 DUPLICATE RECEIPT This function causes the terminal to print a duplicate of the receipt generated as a result of the last cardholder transaction. This function is used if the original receipt is damaged or illegible. A financial transaction reprint receipt should still be available after a non-financial transaction is completed or after a second or subsequent acquirer transaction. Step Terminal Display Description 1.0 SUPERVISOR SUPERVISOR SUPERVISOR SUPERVISOR XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL Press ENTER until SUPERVISOR menu is shown on the display. Press CR key to select DUPL. 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 PRINTING PRINTING PRINTING PRINTING Prints the last cardholder transaction.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.14 ELECTRONIC OFFLINE VOUCHERS (EOV) This function allows the terminal to accept offline transactions in the event of a communications failure with ETSL or the banking network. Only Purchase transactions can be accepted in EOV mode. A pre-set limit is in place for the both the number of transactions accepted per card and the amount of the purchase. All the transaction details are held on the terminal until connectivity with ETSL has been restored, at which time all EOV transactions will be uploaded to the ETSL network. During the course of the upload, a receipt will automatically be printed for any stored transactions that are declined. This function is only available where a merchant has bank approval to accept EOV transactions. The following notes relate to the operation to the terminal’s EOV operation: • Both debit and credit cards can be used for purchase transactions in EOV mode • A pre-set limit is in place for both the number of transactions accepted per card and the purchase amount • ‘Offline Mode’ is displayed on the screen of the i5100 if an i3010 pinpad is attached • If the terminal is a multi-merchant IPP unit, ‘Offline Mode’ will be displayed on screen at the Merchant selection prompt • If the terminal is a single merchant IPP unit, ‘Offline Mode’ message will NOT be displayed • Purchase transactions are held in the memory of the terminal until connectivity with the host has been restored • The terminal will attempt a log on every ten minutes to check the network status, alternatively a manual log on can be performed by the merchant • For all transactions processed in EOV mode, the cardholder will be prompted to sign the merchant copy of the receipt. • If a transaction other than a Purchase is attempted whilst in EOV mode, the terminal will respond with the error message: “INVALID OFFLINE TRANSACTION”.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 4.14.1 Upload Electronic Offline Voucher (EOV) Transactions This function allows the merchant to upload any electronic offline voucher transactions stored on the terminal. NOTE: A merchant must have bank approval to be able to accept EOV transactions. Step Terminal Display Description 1.0 Press FUNC. 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 88 and press ENTER. 3.0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW X OF XX X OF XX X OF XX X OF XX The terminal starts to upload the stored offline transactions which were stored on the terminal.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5 ADMINISTRATION 5.1 PASSWORDS The following passwords are used for configuration and testing: DESCRIPTION PASSWORD PAGE NUMBER EFTPOS Configuration 3824 25 Multi-Merchant Configuration 7418 29 Reset Merchant Configuration (Memory Reset) 9902 31 Remote Key Injection Configuration 7418 ENTER then 5 32 Remote Key Injection Initialisation 87 ENTER then 6987 33 Enable/Disable Terminal Functions 7415 34 Configure Receipt Header and Footer 3825 35 Restart Terminal 86 36 Upload Electronic Offline Voucher Transactions 88 68 Diagnostics 9904 70 Training Mode 9999 74 Terminal Management System (TMS) Configuration 2467 75 Terminal Management System (TMS) Download 2468 77 Reset TMS Download 1234 78

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.2 DIAGNOSTICS This function allows the merchant to perform diagnostic functions to aid in the maintenance of the terminal. Step Terminal Display Description 1.0 Press FUNC. 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 9904, press ENTER. 3.0 SELF TEST? SELF TEST? SELF TEST? SELF TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to continue with the self test CLEAR to cancel and return to idle prompt. 4.0 CARD READ TEST? CARD READ TEST? CARD READ TEST? CARD READ TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to start the card read test, CLEAR to bypass the card read test, CANCEL to cancel and return to idle prompt. 4.1 SWIPE CARD SWIPE CARD SWIPE CARD SWIPE CARD Swipe a magnetic stripe card through the magnetic stripe card reader. ENTER or CLEAR to go to the keyboard test. 4.2 GOOD CARD READ GOOD CARD READ GOOD CARD READ GOOD CARD READ Displays if the terminal was successfully able to read the magnetic stripe data. 4.3 BAD CARD READ BAD CARD READ BAD CARD READ BAD CARD READ Displays if the terminal is unable to read the magnetic stripe data. 5.0 KEYBOARD TEST? KEYBOARD TEST? KEYBOARD TEST? KEYBOARD TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to start the keyboard test, CLEAR bypass the keyboard test, CANCEL to cancel the function and return to idle prompt. 5.1 CLEAR TO EXIT CLEAR TO EXIT CLEAR TO EXIT CLEAR TO EXIT ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform a keyboard test, CLEAR to go the display test. 5.2 XXXXXX XXXXXX XXXXXX XXXXXX The terminal echoes the keys as the merchant presses them on the terminal. If CLEAR or CANCEL is pressed the terminal exits the keyboard test. 6.0 DISPLAY TEST? DISPLAY TEST? DISPLAY TEST? DISPLAY TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform a display test, CLEAR to bypass the display test, CANCEL to cancel the function and return to idle prompt. 6.1 █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ Screen should display this during display test. Press ENTER or CLEAR to go onto next test, CANCEL to return to idle prompt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 7.0 PRINTER TEST? PRINTER TEST? PRINTER TEST? PRINTER TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform a printer test, CLEAR to bypass the printer test, CANCEL to cancel the function and return to idle prompt. 7.1 PRINTING PRINTING PRINTING PRINTING Terminal will print a test transaction record immediately when ENTER key is pressed. 8.0 PINPAD TEST? PINPAD TEST? PINPAD TEST? PINPAD TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform the PINPAD test, CLEAR to bypass the PINPAD test, CANCEL to cancel the function and return to idle prompt. 8.1 LISTEN FOR LISTEN FOR LISTEN FOR LISTEN FOR PINPAD BUZZER PINPAD BUZZER PINPAD BUZZER PINPAD BUZZER Continuous beeping sound will go off on the PINPAD. 8.2 BUZZER OK? BUZZER OK? BUZZER OK? BUZZER OK? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER if the buzzer test passed or CLEAR if failed. 8.3 KEYBOARD TEST? KEYBOARD TEST? KEYBOARD TEST? KEYBOARD TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to start the Keyboard test, CLEAR to bypass the Keyboard test, CANCEL to cancel the function and go to COMMS test. 8.4 LOOK AT LOOK AT LOOK AT LOOK AT PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY Displays on the terminal to advise the merchant to look at the PINPAD display to proceed with the keyboard test. 8.5 CLR TO EXIT CLR TO EXIT CLR TO EXIT CLR TO EXIT ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform a keyboard test or CLEAR to go the display test. 8.6 DISPLAY TEST? DISPLAY TEST? DISPLAY TEST? DISPLAY TEST? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to perform a display test, CLEAR to bypass the display test, CANCEL to cancel the function and go to COMMS test. 8.7 █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ Screen should display this during display test. Press ENTER or CLEAR to go onto next test. 9.0 COMMS TEST? COMMS TEST? COMMS TEST? COMMS TEST? ENTER OR CLEA ENTER OR CLEA ENTER OR CLEA ENTER OR CLEARRRR ENTER to perform a COMMS test, CLEAR to bypass the COMMS test, CANCEL to cancel the function and return to idle prompt. 9.1 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW If COMMS test is performed, terminal screen should display processing now. 9.2 ACCEPTED ACCEPTED ACCEPTED ACCEPTED PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER Terminal screen will display ACCEPTED if COMMS test is successful. Press ENTER to return to idle screen.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.3 EXTRA TERMINAL FUNCTIONS The terminal provides extra terminal functions which are accessible from the Supervisor menu. 5.3.1 Xtra Step Terminal Display Description 1.0 SUPERVISOR SUPERVISOR SUPERVISOR SUPERVISOR XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL Press ENTER until SUPERVISOR menu is shown on the display. Press CHQ key to select XTRA. 2.0 SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT SELECT MERCHANT ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 ENTER 1 TO 8 Only applicable with Multi-Merchant setup. Select the corresponding number on the terminal to select the Merchant. 3.0 TOM TOM TOM TOM ENTER to Select ENTER to Select ENTER to Select ENTER to Select Only applicable with Multi-Merchant setup. Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. 4.0 TERMINAL TERMINAL TERMINAL TERMINAL FUNCTIONS FUNCTIONS FUNCTIONS FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option. Example: To select option 0, press key 0 NOTE: Upon completion of desired function, terminal will return to idle screen. Repeat steps 1-4 if required. Option # Terminal Display Description OPTION 0: Print Stored Transaction Totals PRINTING PRINTING PRINTING PRINTING Terminal will display PRINTING and will print a record of all stored transactions awaiting transmission in the terminal. OPTION 1: Terminal Restart RESTART RESTART RESTART RESTART TERMINAL? TERMINAL? TERMINAL? TERMINAL? Press ENTER to restart the terminal CANCEL to return to idle prompt. If ENTER key is pressed, terminal will restart and soon return to idle prompt.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 OPTION 2: Display KVC and print Terminal Configuration PRINTING PRINTING PRINTING PRINTING Terminal will display KVC and prompt to PRINT CONFIG Y/N. If yes is selected, PRINTING displays while printing the configuration report. If no is selected, terminal returns to admin menu. OPTION 3: Print EMV Public Keys PRINTING PRINTING PRINTING PRINTING Displays while printing the check sum value of all EMV public keys stored within the terminal. If the terminal has no stored EMV public keys then it will display “NO PUBLIC KEYS”. OPTION 4: Print EMV Enable Applications PRINTING PRINTING PRINTING PRINTING Displays while printing a list of all the currently enable EMV Application Identifiers (AIDs) supported by the terminal. If the terminal has no EMV applications it will display “NO EMV APPS” OPTION 5: Print Pending Transactions PRINTING PRINTING PRINTING PRINTING Terminal will prompt to select option 1-3. Select desired option. PRINTING displays while printing all pending transactions. If the terminal has no pending transactions it will display “NO PENDING TRANSACTIONS”. OPTION 6: Print EMV Transactions PRINTING PRINTING PRINTING PRINTING PRINTING displays while printing the last EMV transaction. If the terminal has no EMV transactions it will display “NO EMV TRANSACTIONS”. OPTION 7: Print Card Prefix Table PRINTING PRINTING PRINTING PRINTING PRINTING displays while printing Card Prefix Table. Terminal returns to admin menu. OPTION 8: To change Date and Time of the terminal DATE DATE DATE DATE –––– DDMMYY DDMMYY DDMMYY DDMMYY 19/01/09 19/01/09 19/01/09 19/01/09 To change the Date, enter the day, month and the year on the keyboard and press ENTER

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 TIME TIME TIME TIME –––– H H H HHMMSS HMMSS HMMSS HMMSS 12:49 12:49 12:49 12:49 To change the Time, enter the hour and minutes on the keyboard and press ENTER NOTE: When the Merchant logon is accepted, the current date and time are automatically updated on the terminal. 5.4 TRAINING MODE The terminal has a training mode that can be toggled through the following steps: Step Terminal Display Description 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 9999, press ENTER 3.0 TRAINING MODE? TRAINING MODE? TRAINING MODE? TRAINING MODE? ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to enter Training Mode, or CLEAR to exit Training Mode 4.0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT The terminal briefly displays “PLEASE WAIT” and then returns to the idle prompt When the terminal is in training mode, a large indication will appear on the display that the terminal is currently in training mode. To exit Training Mode, repeat steps 2 and 3. NOTE: Before the terminal can operate in training mode, the terminal and merchant ID’s must be configured. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the Training mode.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.5 TERMINAL MANAGEMENT SYSTEM (TMS) The terminal can be configured to receive software updates from an Ingenico TMS. This feature is provided solely to allow the terminal to be remotely upgraded. 5.5.1 Terminal Management System (TMS) Configuration TMS Configuration must be completed to enable the terminal to download software upgrades. TMS downloads can be performed through dial up mode and/or TCP-IP connectivity. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 2467 and press ENTER. 3.0 TMS CONFIG TMS CONFIG TMS CONFIG TMS CONFIG ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER to configure the TMS parameters, CLEAR to cancel and exit to idle prompt. 4.0 TMS TERMINAL ID? TMS TERMINAL ID? TMS TERMINAL ID? TMS TERMINAL ID? XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial number. Press ENTER. Example: 20385695 5.0 TMS NII TMS NII TMS NII TMS NII XXX XXX XXX XXX This parameter specifies the Network International Identifier that the terminal uses to route messages to TMS. Press ENTER. DIAL-UP CONFIGURATION The steps below will be performed when the terminal is configured for Dial-up connectivity. 6.0 TMS PHONE NO? TMS PHONE NO? TMS PHONE NO? TMS PHONE NO? XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX This parameter specifies the TMS Host Phone number. Press ENTER. 7.0 TMS LINE SPEED? TMS LINE SPEED? TMS LINE SPEED? TMS LINE SPEED? 1111----1200 1200 1200 1200 2222----2400 2400 2400 2400 3333----14400 14400 14400 14400 This parameter specifies the line speed. To select the line speed, press the corresponding number key and then press ENTER. By default, option 3 is always selected.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 TCP-IP CONFIGURATION The steps below will be performed when the terminal is configured for TCP-IP connectivity. Complete steps 1-5 of the TMS configuration process first 8.0 PRIMARY PRIMARY PRIMARY PRIMARY HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX This parameter specifies the Primary Host IP Address. Press ENTER. 9.0 PRIMARY PRIMARY PRIMARY PRIMARY HOST PORT HOST PORT HOST PORT HOST PORT XXXX XXXX XXXX XXXX This parameter specifies the Primary Host Port number. Press ENTER.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.5.2 Terminal Management System (TMS) Download This function allows the merchant to initiate the download of the updated software for the terminal. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 2468 and press ENTER. 3.0 TMS LOGON? TMS LOGON? TMS LOGON? TMS LOGON? ENTER OR ENTER OR ENTER OR ENTER OR CLEAR CLEAR CLEAR CLEAR ENTER to download upgraded software or CLEAR to cancel and return to the idle screen. 4.0 TMS ACTION TMS ACTION TMS ACTION TMS ACTION CONNECTING CONNECTING CONNECTING CONNECTING Establishing the link between the terminal and the TMS host. 5.0 TMS ACTION TMS ACTION TMS ACTION TMS ACTION LOGON LOGON LOGON LOGON The terminal logs on to the TMS host. 6.0 TMS TMS TMS TMS ACTION ACTION ACTION ACTION PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT The terminal briefly displays “PLEASE WAIT” and then starts to download the application software on the terminal. 7.0 TMS ACTION TMS ACTION TMS ACTION TMS ACTION FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX The terminal starts to download the first application software. 8.0 TMS ACTION TMS ACTION TMS ACTION TMS ACTION FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX The terminal starts to download the second application software. NOTE: When the terminal has finished downloading the application software, the terminal will then restart itself.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.5.3 Reset TMS Download This function allows the merchant to reset the TMS download if the download was failed on the previous attempt. Step Terminal Display Comment 1.0 Press FUNC 2.0 FUNCTION? FUNCTION? FUNCTION? FUNCTION? Enter 1234 and press ENTER. 3.0 PROCESSING PROCESSING PROCESSING PROCESSING PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Terminal is resetting the TMS download and returns to the idle screen. NOTE: Upon completion of the reset TMS download, return to FUNC 2467 (Page 77) to being EFTPOS application software download again.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 5.6 NEW FEATURES OF THE TERMINAL 5.6.1 DECLINED ALERT To notify the merchant of a declined transaction the terminal will beep, displaying ‘declined’ and a receipt will not be printed until the merchant presses enter. 5.6.2 ONE OR TWO PIECE UNIT The Ingenico i5100 can function as either an IPP terminal or as an EPP terminal with the i3010 pinpad attached. This dual functionality allows a merchant to simply unplug a failed pinpad, re-boot the terminal and continue processing transactions until the pinpad can be replaced. 5.6.3 FULL MESSAGE ENCRYPTION Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption, allowing the secure transmission of EFTPOS transactions across wireless or internet communications links. 5.6.4 BROADBAND CONNECTIVITY The Ingenico i5100 terminal allows the choice of TCP/IP communications with the Paymark host. Enabling the broadband connectivity requires notification of Paymark to set up the necessary broadband access permissions.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 6 SAFETY AND MAINTENANCE 6.1 CLEANING THE CASE • DO NOT allow any water to enter inside the case. Remove any dust, accumulated dirt or grime from the case using a damp cloth. • DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic housing and any exposed contacts. 6.2 GENERAL SAFETY INFORMATION This equipment has been designed and manufactured to meet international safety standards but, like any electrical apparatus, due care must still be taken: • Do read and understand the instructions before using the equipment • DO NOT expose this apparatus to rain or moisture. This product is approved for indoor use only. Where necessary, use a protection cover that prevents ingress of water. • DO NOT remove any screws or non-operator accessible covers. • DO NOT insert any metallic objects. • DO NOT allow liquid to spill into the terminal’s openings. • DO NOT allow anything to rest on the power or telecom cords and ensure that all cables are routed to prevent damage or accidental contact. • DO NOT continue to operate the equipment if you are in any doubt about it working normally, or if it is damaged in any way. Withdraw the mains plug and consult your service agent. 6.3 INGRESS GUARDS To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended. Recommended supplier: KeyCovers (Auckland) Email: [email protected] Phone: (09) 627 5600

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 6.4 EXTERNAL POWER SUPPLY • Only an Ingenico approved power supply (CE Marked) specified for use with this terminal must be used. • Operate only from a power source as specified on the Power Supply Unit. 6.5 CONNECTIONS Take due care when attaching cables. Under no circumstances must the PSTN (i.e. telephone) cable be inserted into the RS232 ports. Figure 5 - Cable Port Locations NOTE: The pinpad cable connects to the RS232-1 port and the ECR interface cable connects to the RS232-2 port. Power Supply cord PSTN Cable ECR Interface Cable Ethernet Cable Pinpad Cable

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 6.6 LIFT LATCH TO OPEN PRINTER LID To open the printer lid, press the printer latch backwards which will release the locks and then lift up the printer lid. Figure 6 - Printer Lid Opening 6.7 PAPER SIZE The paper roll size is 57mm width and 50mm diameter. Please take note of the direction of the paper roll. Figure 7 - Paper Roll Loading 6.8 OPERATING ENVIRONMENT The operating temperature range for this device is between 5oC and 40oC. Printer Latch Press the printer latch backwards which will release the locks and then lift up the printer lid

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 7 SKYZER TECHNOLOGIES CONTACT DETAILS Phone: NZ +64 9 259 0322 AUS +61 2 9998 7555 Fax: NZ +64 9 259 0323 AUS +61 2 9998 7544 Address: Skyzer Limited Unit A4, 1066 Great South Road Mt Wellington, Auckland New Zealand Internet Access http://www.skyzer.co.nz Technical Questions and Sales Enquiries [email protected] If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly.

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 PURCHASE WITH DEBIT CARD (or Credit Card Purchase with a PIN) Swipe the customer’s card Enter the purchase amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER PURCHASE WITH CREDIT CARD (Without Entering a PIN) Swipe the customer’s card Enter the purchase amount and press ENTER Prompt customer to press the CR to indicate credit account and then press ENTER Customer signs receipt Check customer signature Press ENTER to confirm signature, or CLEAR to void the transaction LOG ON Press ENTER until SUPERVISOR menu is displayed Press SAV key to select INIT PURCHASE + CASH OUT WITH DEBIT CARD Swipe the customer’s card Enter the purchase amount and press ENTER Enter the cash out amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER CASH OUT WITH DEBIT CARD Press ENTER key until ETSL EFTPOS menu is displayed Press SAV key to select CASH Swipe the customer’s card Enter the cash out amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER SETTLEMENT CUTOVER Press ENTER until ADMIN menu is displayed Press the CR key to select CUT Press ENTER to carry out cutover OR Press CLEAR to cancel the cutover selection NOTE: Terminal will prompt for any stored Electronic Offline Voucher/Tip Transactions to be transmitted. Press ENTER to transmit Electronic Offline Voucher/ Tip or CLEAR to proceed with settlement cutover. SETTLEMENT INQUIRY Press ENTER until ADMIN menu is displayed Press the SAV key to select INQ Press the CHQ key to select the date shown OR Press CR key to select OTHER to enter another settlement period date in the format DDMMYYYY and press ENTER NOTE: Settlement inquiry data can be retrieved retrospectively to a maximum of 14 days. REPRINT LAST CARDHOLDER RECEIPT Press ENTER until SUPERVISOR menu is displayed Press the CR key to select DUPL REFUND Press ENTER until ETSL EFTPOS menu is displayed Press the CR key to select RFND Swipe the Merchant Card Enter the Merchant PIN Swipe the customer’s card Enter the amount to refund and press ENTER Prompt customer to enter account type and PIN followed by ENTER NOTE: For Card Not Present refund transaction, follow the steps on page 4. APPENDIX 1 - MERCHANT QUICK GUIDES INGENICO i5100 TERMINAL – EFTPOS OPERATION GUIDE SINGLE MERCHANT OPERATION SETTLEMENT TOTAL Press ENTER until ADMIN menu is displayed Press the CHQ key to select TOTL Press ENTER to reset totals or CLEAR to exit

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 EXTRA TERMINAL FUNCTION XTRA Press ENTER until SUPERVISOR menu is displayed Press CHQ key to select XTRA (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Enter the Terminal Functions by pressing the corresponding number key. Option 0 - Print Stored Transaction Totals Prints the record of all stored transactions awaiting transmission in the terminal Option 1 - Restart Terminal Press ENTER to restart the terminal or CLEAR to return to idle screen Option 2 - Display KVC and Print Terminal Configuration Terminal displays KVC. Press ENTER to print the terminal configuration or CLEAR to return to ADMIN menu Option 5 - Print Pending Transactions Select the option to print by pressing the corresponding number key CREDIT CARD TIPPING QUICK GUIDE AUTHORISATION Press ENTER until TIPPING menu is displayed Press CHQ key to select AUTH (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Swipe the customer’s credit card Enter the purchase amount and press ENTER Prompt customer to press CR to indicate credit account Customer signs receipt Check customer signature TIP Press ENTER until TIPPING menu is displayed Press SAV key to select TIP (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Press corresponding number key to retrieve transaction Enter required transaction details and press ENTER Press ENTER to confirm the required transaction or CLEAR to return to previous screen Press ENTER to add TIP amount Enter the TIP amount which customer has advised followed by ENTER Check the TIP amount entered is correct and press ENTER or CLEAR to re-enter the correct TIP amount. NOTE: The terminal is to limit the total amount of the purchase completion to a maximum of 150% of the value of the accepted authorization i.e. The TIP amount cannot exceed 50% of the authorised amount. Take care to ensure TIP amounts are entered with accuracy, as TIP amounts can not be decreased once entered. If a TIP amount is overcharged, the entire transaction has to be voided and as card data cannot be retrieved, the full amount of the transaction will be lost. VOID TIP TRANSACTION Press ENTER until TIPPING menu is displayed Press CR key to select UTIL (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Select VOID TIP by pressing the corresponding number key Press the corresponding number key to retrieve transaction Enter required transaction details and press ENTER Press ENTER to confirm the required transaction or CLEAR to return to previous screen Press ENTER to cancel the TIP Transaction, or CLEAR to exit INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION UPLOAD Press ENTER until TIPPING menu is displayed Press CR key to select UTIL (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Select UPLOAD by pressing the corresponding number key TIP Transactions total will be displayed, press ENTER to upload or CLEAR to view transactions PRINT Press ENTER until TIPPING menu is displayed Press CR key to select UTIL (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Select PRINT by pressing the corresponding number key Press corresponding number key to retrieve transaction Enter required transaction details and press ENTER Press ENTER to print the transaction or CLEAR to select another or exit the menu

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 CREDIT CARD HOSPITALITY QUICK GUIDE AUTHORISATION Press ENTER until HOSPITALITY menu is displayed Press CHQ key to select AUTH (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Swipe the customer’s credit card Enter the purchase amount and press ENTER Prompt customer to press CR to indicate credit account and PIN followed by ENTER (PIN ENTRY ONLY) OR Prompt customer to press CR to indicate credit account and then press ENTER (FOR SIGNATURE ONLY) Customer signs receipt Check customer signature Press ENTER to confirm signature, or CLEAR to void the transaction OR EMV CHIP CARD SIGNATURE TRANSACTION Prompt customer to enter account type and press ENTER on the pinpad to proceed with the PIN BYPASS The merchant allows PIN BYPASS by pressing ENTER Remove card from chip card reader at the end of the transaction when REMOVE CARD prompt is displayed Tear off the receipt and give it to the customer for signature Verify the signature on the receipt with the signature on the back of the card, if matches, press ENTER to accept the transaction or CLEAR to decline COMPLETION Press ENTER until HOSPITALITY menu is displayed Press SAV key to select COMP (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Press corresponding number key to retrieve transaction Enter required transaction details and press ENTER Press ENTER to confirm the required transaction or CLEAR to return to previous screen Enter the Final Amount and press ENTER TOP-UP AUTHORISATION Press ENTER until HOSPITALITY menu is displayed Press CR key to select UTIL (Select the merchant to transact with and press ENTER - FOR MULTI- MERCHANT ONLY) Select TOP-UP AUTH by pressing the corresponding number key Swipe the customer’s card Enter the purchase amount and press ENTER Prompt customer to press CR to indicate credit account and PIN followed by ENTER (FOR PIN ENTRY ONLY) OR Prompt customer to press CR to indicate credit account and then press ENTER (FOR SIGNATURE ONLY) Customer signs receipt Check customer signature Press ENTER to confirm signature, or CLEAR to void the transaction OR EMV CHIP CARD SIGNATURE TRANSACTION Prompt customer to enter account type and press ENTER on the pinpad to proceed with the PIN BYPASS The merchant allows PIN BYPASS by pressing ENTER Remove card from chip card reader at the end of the transaction when REMOVE CARD prompt is displayed Tear off the receipt and give it to the customer for signature Verify the signature on the receipt with the signature on the back of the card, if matches, press ENTER to accept the transaction or CLEAR to decline EXTRA CHARGES Press ENTER until HOSPITALITY menu is displayed Press CHQ key to select UTIL (Select the merchant to transact with and press ENTER - FOR MULTI- MERCHANT ONLY) Select EXTRA CHARGES by pressing the corresponding number key Enter the customer’s card number (obtain from the original receipt) Enter in the expiry date of the card (obtain from the original receipt) Enter the CSC number followed by ENTER or CLEAR if no CSC on the card Select the reason by pressing the corresponding number key Select type by pressing the corresponding number key Select the option type by pressing the corresponding number key Enter the purchase amount and press ENTER Select CR account using Pinpad INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 EMV CHIP CARD TRANSACTION PIN ENTRY TRANSACTION Press ENTER until ETSL EFTPOS is displayed Press CHQ key to select PUR (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Insert the customer’s chip card into the chip card reader, facing the chip upwards. Enter the purchase amount and press ENTER Press ENTER to bypass “CASH OUT” Prompt customer to enter account type and PIN followed by ENTER Remove card from chip card reader at the end of the transaction when REMOVE CARD prompt is displayed. SIGNATURE TRANSACTION Press ENTER until ETSL EFTPOS is displayed Press CHQ key to select PUR (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Insert the customer’s chip card into the chip card reader, facing the chip upwards. Enter the purchase amount and press ENTER Press ENTER to bypass “CASH OUT” Prompt customer to enter account type and PIN followed by ENTER NOTE: If the cardholder does not have a PIN (or cannot remember their PIN), the merchant has the option to allow a signature transaction. Prompt customer to press ENTER on the pinpad to proceed with the PIN BYPASS The merchant can choose to allow PIN BYPASS by pressing ENTER (or CLEAR to cancel PIN bypass and customer has to proceed with PIN entry) Remove card from chip card reader at the end of the transaction when REMOVE CARD prompt is displayed Tear off the receipt and give it to the customer for signature Verify the signature on the receipt with the signature on the back of the card, if matches, press ENTER to accept the transaction or CLEAR to decline CARD NOT PRESENT TRANSACTION Press ENTER until ETSL EFTPOS menu is displayed Press CHQ key to select PUR (Select the merchant to transact with and press ENTER - FOR MULTI-MERCHANT ONLY) Press FUNC Enter the customer’s card number and press ENTER Enter in the expiry date of the card and press ENTER ENTRY FOR CSC (CARD SECURITY CODE) NUMBER Enter the CSC number followed by ENTER Enter the Purchase amount and press ENTER Select type by pressing the corresponding number key Select the option type by pressing the corresponding number key Select CR account using Pinpad OR ENTRY FOR NO CSC (CARD SECURITY CODE) NUMBER Press CLEAR if no CSC number on the card Select the reason by pressing the corresponding number key Enter the Purchase amount and press ENTER Select type by pressing the corresponding number key Select the option type by pressing the corresponding number key Select CR account using Pinpad INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION CARD NOT PRESENT REFUND TRANSACTION Press ENTER until ETSL EFTPOS menu is displayed Press the CR key to select RFND (Select the merchant to refund to and press ENTER - FOR MULTI-MERCHANT ONLY) Swipe the Merchant Card Enter the Merchant PIN Press FUNC, key in the card number and press ENTER Enter the EXPIRY date and press ENTER Enter the amount to refund and press ENTER Select type by pressing the corresponding number key Select the option type by pressing the corresponding number key Select CR account using Pinpad

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 PURCHASE + CASH OUT WITH DEBIT CARD Swipe the customer’s card Select the merchant to transact with and press ENTER Enter the purchase amount and press ENTER Enter the cash out amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER CASH OUT WITH DEBIT CARD Press ENTER until ETSL EFTPOS menu is displayed Press SAV key to select CASH Select the merchant to transact with and press ENTER Swipe the customer’s card Enter the cash out amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER SETTLEMENT CUTOVER Press ENTER until ADMIN menu is displayed Press CR key to select CUT Select the merchant to cut over and press ENTER Press ENTER key to carry out cutover or CLEAR to cancel the cutover selection NOTE: Terminal will prompt for any stored Electronic Offline Voucher/Tip Transactions to be transmitted. Press ENTER to transmit Electronic Offline Voucher/ Tip or CLEAR to proceed with settlement cutover. SETTLEMENT INQUIRY Press ENTER until ADMIN menu is displayed Press SAV key to select INQ Select the merchant for settlement inquiry and press ENTER Press the CHQ key to select the date shown or CR key to select OTHER to enter another settlement period date in the format DDMMYYYY and press ENTER NOTE: Settlement inquiry data can be retrieved retrospectively to a maximum of 14 days. REPRINT LAST CARDHOLDER RECEIPT Press ENTER until SUPERVISOR menu is displayed Press the CR key to select DUPL Select the merchant and press ENTER PURCHASE WITH DEBIT CARD (or Credit Card Purchase with a PIN) Swipe the customer’s card Select the merchant to transact with and press ENTER Enter the purchase amount and press ENTER Prompt customer to enter account type and PIN followed by ENTER PURCHASE WITH CREDIT CARD (Without Entering a PIN) Swipe the customer’s card Select the merchant to transact with and press ENTER Enter the purchase amount and press ENTER Prompt customer to press the CR to indicate credit account and then press ENTER Customer signs receipt Check customer signature Press ENTER to confirm signature, or CLEAR to void the transaction LOG ON Press ENTER until SUPERVISOR menu is displayed Press SAV key to select INIT Select the merchant to log on and press ENTER REFUND Press ENTER until ETSL EFTPOS menu is displayed Press the CR key to select RFND Select the merchant to refund to and press ENTER Swipe the Merchant Card Enter the Merchant PIN Swipe the customer’s card Enter the amount to refund and press ENTER Prompt customer to enter account type and PIN followed by the ENTER NOTE: For Card Not Present refund transaction, follow the steps on page 4. INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE MULTI-MERCHANT OPERATION SETTLEMENT TOTAL Press ENTER until ADMIN menu is displayed Press the CHQ key to select TOTL Press ENTER to reset totals or CLEAR to exit

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 APPENDIX 2 - SELF-INSTALLATION PROCESS 2 Power Port Telephone Line Port Pinpad Port ECR Interface Port Ethernet Port Ports are defined. Insert RJ-12 cable into the Pinpad RS232-1 port. Insert RJ-12 cable into the telephone line/PSTN port. 5 Insert RJ-12 cable into the ECR interface RS232-2 port. Turn the terminal over and push the outer clip outward to release the restraint clip. 1 Insert RJ-12 cable into the Ethernet port. 6 3 4

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SELF-INSTALLATION PROCESS 7 Insert the power cable into the power port. Press the restraint clip down firmly to engage with outer clip. Insert the cables through the restraint clip slots. All the cable connections are now complete. 9 8 10

INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1 QUICK NOTE i5100 & i7910 TERMINAL Press CLEAR key to scroll back through the function menus i7910 MOBILE TERMINAL - Press ENTER key to turn the terminal ‘ON’ - To power off terminal, press ‘0’ key followed by the ENTER key or CLEAR key to exit NOTE: Unplug from external power source before powering off INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SELF-INSTALLATION PROCESS LIFT LATCH TO OPEN PRINTER LID To open the printer lid, press the printer latch backwards which will release the locks and then lift up the printer lid. Printer Latch Press the printer latch backwards which will release the locks and then lift up the printer lid Please take note of the direction of the paper roll when loading a new paper roll. PENDING REVERSAL Prior to removing a terminal from a merchant’s site, or reprogramming it with a new merchant ID, it is important to perform a logon to ensure there are no pending reversals stored on the terminal. To clear any pending reversals stored on the terminal, simply initiate a merchant logon. Stored pending reversals must be cleared from the terminal in order that all stored transaction data can be processed through the host. Until stored pending reversals are cleared, it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal.