SmartPay Pax D210 Quick Reference Manual

Getting Started Guide | Smartpay PAX D210 The D210 provides a smart, secure and mobile payment terminal. It connects to the internet via your Wi-Fi internet connection. You terminal should be already connected, however if you are replacing an existing terminal you’ll need to call us before you can transact. Call the Smartpay Technical Support Team on 0800 476 278. We will release the security keys and perform your initial login. Now you’re all ready to take payments Flip this card over for the Quick Reference Guide which tells you how to perform key functions in standalone mode. Get help online at: smartpay.co.nz/help View the full user guide for your terminal at: smartpay.co.nz/guides Call our Technical Helpdesk on 0800 476 278 Contact your bank to enable/disable card types, electronic vouchers (offline mode) or contactless. Contact Paymark to change your business name on your receipt. Need help? Integrated EFTPOS? STEP THREE: Connect to the Paymark network STEP ONE: Switch on 1. Turn on the terminal by holding the button on the side of the terminal. The terminal will go through a start up sequence. STEP TWO: Connect to the Wi-Fi Complete these simple steps to get your terminal connected, ready to take a payment. Terminal will attempt to connect to last Wi-Fi network. Make sure the terminal is in range of your Wi-Fi network, you will be prompted to connect/configure a network connection. 1. Press CLEAR to change your Wi-Fi network 2. Press ENTER to scan for network connections 3. Select the Wi-Fi network you wish to connect to 4. Enter the Wi-Fi password If successful, the icon lights up in the top left corner of the screen. If you are integrating your terminal with your Point of Sale (POS) or Electronic Cash Register (ECR), the idle screen will display the interface mode (rather than the idle screen as shown on the reverse of this guide). Please refer to the Integration Set Up Guide included with your terminal. To download the full user guide visit smartpay.co.nz/guides This contains instructions on care for your terminal, loading paper and full functionality details. What’s in the box* D210 Terminal base unit Pre-loaded paper roll Charging cable Return courier label *If this is a replacement terminal you may need to use the cables from your existing terminal. You can charge the terminal by plugging it into the mains power. It will take approx. 3 hours for a full charge. It can also be charged using a car charger accessory or spare batteries are available depending on your needs. You can purchase these through our online store smartpay.co.nz/store. Charging the terminal

The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes. smartpay.co.nz/help | 0800 476 278 Transacting Key buttons • To start a transaction select the required transaction type and enter an amount • To tab between the transaction type screens press F1/F2 keys • Press MENU key to access MERCHANT FUNCTIONS MENU Wherever possible the customer should present their own card (swipe/ insert/tap) to the terminal after the transaction amount is entered. Purchase Purchase with cash out Refunds Basic troubleshooting Loading Paper 1. Select PURCHASE 2. Type in the purchase amount and press ENTER 3. Present terminal to customer – they will be prompted on screen to PRESENT / INSERT or SWIPE CARD 4. Customer taps, inserts or swipes card a. Insert or swipe - customer follows screen prompts to select account and enter PIN b. Tap - for transactions over $80 the customer will be prompted to enter their PIN 5. Terminal displays ACCEPTED or DECLINED result 6. Receipt will be offered (depending on receipt print/ prompt settings) 1. Select PUR/CASH 2. Type in purchase amount and press ENTER 3. Type in cash-out amount and press ENTER Remainder of transaction is as per steps 3-6 of Purchase except Contactless is not available for Cash out Transactions. If you have refund enabled you can get merchant refund cards from your merchant bank. 1. Select REFUND and terminal prompts for MERCHANT REFUND CARD 2. Swipe MERCHANT REFUND CARD and enter REFUND PIN 3. Type in REFUND amount and press ENTER Remainder of transaction is as per steps 3-6 of Purchase 1. Pull up on printer cover to open printer bay 2. Remove existing roll core and place new roll in printer well. The tongue of paper should be feeding up from underneath and out towards the top of the terminal. 3. Pull out tongue of paper so it is coming out of feeder and close the printer cover. You can order accessories and paper rolls for your terminal at smartpay.co.nz/store SP176833917-0917 Is your internet connection working? Check whether other devices have access to the internet. Is your terminal able to access the internet? Press MENU > UTILITY MENU > DIAGNOSTICS > COMMUNICATIONS TEST - This test will say OK if the terminal is connecting to the internet. You may need to turn the power off for 30 seconds if you had to reset your Wi-Fi or modem. Is your terminal connecting to Paymark? Try a manual logon to the Paymark network Press MENU > ADMINISTRATIVE MENU > LOGON - It will say Logon Accepted if it is connected to Paymark. If it says Transmission Error but your internet is ok call our Technicial Helpdesk. Is the printer ready? Check the paper rolls been put in the right way up. Make sure the printer cover is closed. Manual Log On: MENU > QUICK ACCESS > LOGON Reprint last receipt: MENU > QUICK ACCESS > REPRINT LAST Settlement inquiry: MENU > ADMINISTRATIVE MENU > SETTLEMENT INQUIRY > enter date in dd/mm/yyyy format and press ENTER Manually send offline transactions: MENU > ADMINISTRATIVE MENU > STORED TRANS > OFFLINE > TRANSMIT EOV Common Admin Functions 1. PURCHASE 2. AUTH 3. PUR / TIP 4. CASH 5. PUR / CASH 6. FINALISE 7. CANCAUTH 8. REFUND F1 = F2 = <=MENU PAGE 2 1. LOGON 2. CUTOVER 3. INQUIRY 4. SHIFT 5. ADD TIP 6. CHECK F1 = F2 = <=MENU