Tate Colson APX-03 Installation Instructions Manual

APX-03 Keypad & Proximity Reader Installation Instructions Contents: Page 1. Product overview and Fixing instructions. Page 2. Wiring detail for Electric Release/Strike - Wiring detail for Magnetic Lock. Page 3. Wiring detail for Two Magnetic Locks - Wiring detail for Bell/Sounder. Page 4. Initial Power up procedure - Programming overview - Adding a User Code. Page 5. Adding a User Fob (Mode 2 User Fob only). Page 6. Adding a User Fob and 4 Digit Group Code (Mode 3 User Fob + Group code) - Deleting a Single Fob - Deleting a Group of Fobs (Mode 2 & 3). Page 7. Restoring a Deleted Fob - Changing Lock open Time & Bell ringing time - Changing the Master Code. Page 8. Clearing Code & Fob data (Memory Reset) - Adding a new Master Fob if the Original is Lost - Specifications. Page 9&10. System Record Sheet and Fob Name & Number list. Page 11. Troubleshooting Guide Head Office: Securefast Plc. Unit 6, Cedar Business Centre, Cannock, Staffs. WS11 1QJ. Tel:01543-501600 Sales & Technical Office: Tate Colson. 1st Floor, Queen Anne House, 18 Eastbank Street, Southport, Merseyside. PR8 1DT. Tel: 01704-502801

Overview:- The APX03 Keypad & Proximity Reader is a self contained stand alone unit suitable for Internal or sheltered External installations in Low risk areas of a building. The unit provides access control for authorised persons allowing entry with either a valid 4 digit Code, Proximity fob or Proximity fob & common 4 digit Code number. The unit is programmed by using a Master proximity fob and the 16 button keypad. Up to five 4 digit Codes can be added and 12,000 Proximity fobs (split into 20 groups of 600). Each group of fobs can also be allocated a common 4 digit code. There is also an optional Door Bell button which can be connected to a 12v DC Bell or Sounder. There are 2 Relay outputs both rated up to 12v DC @ 1amps Max. On the front of the unit there are 3 indication lights which illuminate during Operation and Programming along with an audible sounder/buzzer. Important points:- Installation MUST be done by a Qualified Electrician/Installation Engineer and comply with current Standards & Legislation. The APX-03 must be connected to a Regulated 12v DC Power Supply with Minimum Load rated @ 1amp. The Maximum load on either Relay Must Not exeed 1amp (use seperate relay if above 1amp). The Capacitor 474J 100JS must be fitted accross the Lock connections to protect the Keypad from damage. Ensure there is a gap of at least 50cm(20") when fitting more than 1 unit to prevent interference. Before powering up the unit ensure you have read the 'Initial Power Up' instructions and have the lowest number Fob ready. There are 3 modes of operation:- Mode 1: 4 Digit Code only - Mode 2: Fob only - Mode 3: Fob + 4 Digit Group Code. When Programming the unit ensure you don't have any Fobs in your hand while pressing the buttons. The Master Fob MUST be kept in a safe location after installation and Programming is done. Pre-wired Cable Colour connections:- RED = 12v DC + Input. BLACK = 12v DC - Input. YELLOW = Lock Relay Common. GREEN = Lock Relay Normally Closed. BROWN = Lock Relay Normally Open. ORANGE = 2nd Relay Common. PURPLE = 2nd Relay Normally Closed. GREY = 2nd Relay Normally Open. WHITE = Exit Button trigger. BLUE = Exit Button ground. Fixing Instructions:- 1. Decide on the position of the keypad taking the following points into consideration:- Keypad must be fixed to a flat and level surface. The recommended fixing height is 1-1.5 metres from the floor. If fixing more than 1 keypad ensure there is a gap of at least 50cm(20") to avoid interference. Do NOT fit the Keypad in exposed external or High risk applications. 2. Fix the Surface Box - using the surface box as a template mark the 4 fixing holes and cable entry hole, drill holes and fit suitable wall plugs and fix using the 4 x 40mm(1.5") screws provided. 3. Position a Regulated 12v DC Power Supply (Min.1A Load) within 20 metres of the Keypad. Fix as per the Manufacturer's instructions and run a 2 core 1mm2 cable to the Keypad connecting the RED wire to + and BLACK wire to - as shown on the wiring detail. (DO NOT SWITCH THE POWER ON). 4. Fit the Electronic Locking Device as per the Manufacturer's instructions and run a 2 core 1mm2 cable to the Keypad. Ensure the Capacitor 474J 100JS is fitted accross the + & - connections at the Lock. Connect Negative of the Lock to the BLACK wire and Positive to the GREEN wire for Fail Locked or BROWN wire for Fail Unlocked (Only connect one Colour) also link the YELLOW wire to the RED wire at the keypad as shown on the wiring detail (see Fig 1 or 2 on page 2). NOTE: Lock must have a current draw of less than 1amp. (see page 3 Fig.3 for wiring a Lock current draw 1amp or over). 5. Exit Button (Optional) - Fit the Exit Button as per the Manufacturer's instructions and run a 2 core 1mm2 cable to the keypad. Ensure the Common and Normally Open connections are used and connect the BLUE wire to Common and WHITE wire to Normally Open (see page 2 Fig.1 or Fig.2). 6. Door Bell (Optional) - Fit the Bell/Sounder as per Manufacturer's instructions and run a 2 core 1mm2 cable to the Keypad. Connect Positive of the Bell/Sounder to the GREY wire and Negative of the sounder to the BLACK wire also link the ORANGE wire to the RED wire at the keypad as shown on the wiring detail (see page 3 Fig.4). NOTE: Ensure the Bell/Sounder current draw is less than 1amp. 7. Cut down and Insulate any unused wires and Fix the Keypad/Reader to the surface box using 2 x 16mm(5/8") screws provided. Fit the Black plastic trim cover onto the front of the unit. IMPORTANT: Before applying power to the unit you must read and understand the Initial power up instructions on page 4 and ensure you have the Fob with the lowest number ready to be programmed as the Master Fob. 1 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

Com N/O Exit Button OK OK 1 2 3 FUN FUN 4 5 6 7 8 9 CLR CLR 0 EN MENU MENU F U S E N E L O/P + O/P - Regulated 12v DC Power Supply (Min 1amp Rated) Fused Spur Electric Release 12v DC Fail Lock* (Max 1amp load) Capacitor 474J 100JS APX03 Keypad/Reader Black - Negative input Red - Positive input Blue - Ground White - RQE Yellow - Relay 1 Common Brown - Relay 1 Norm. Open Green - Relay 1 Norm. Closed* *For Fail Unlock version use Green wire instead Note: Violet, Orange and Grey wires are not used Fig.1 - Wiring detail for Electric Release including Exit Button Link the Yellow wire to the Red wire Com N/O Exit Button OK OK 1 2 3 FUN FUN 4 5 6 7 8 9 CLR CLR 0 EN MENU MENU F U S E N E L O/P + O/P - Regulated 12v DC Power Supply (Min 1amp Rated) Fused Spur Capacitor 474J 100JS APX03 Keypad/Reader Black - Negative input Red - Positive input Blue - Ground White - RQE Yellow - Relay 1 Common Brown - Relay 1 Norm. Open Green - Relay 1 Norm. Closed Note: Violet, Orange and Grey wires are not used +- Magnetic Lock 12v DC Maximum 1amp load Com N/C Emergency Call Point Fig.2 - Wiring detail for Magnetic Lock including Exit Button and Call Point Link the Yellow wire to the Red wire 2 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

Fig.3 - Wiring detail for Electric Lock with Current Draw 1amp or over EG: Two Magnetic Locks including Exit Button and Call Point N/C COM N/O Com N/O Exit Button OK OK 1 2 3 FUN FUN 4 5 6 7 8 9 CLR CLR 0 EN MENU MENU F U S E N E L O/P + O/P - Regulated 12v DC Power Supply (Min 2amp Rated) Fused Spur Capacitor 474J 100JS APX03 Keypad/Reader Black - Negative input Red - Positive input Blue - Ground White - RQE Yellow - Relay 1 Common Brown - Relay 1 Norm. Open Green - Relay 1 Norm. Closed Note: Violet, Orange and Grey wires are not used +- Magnetic Locks 12v DC Com N/C Emergency Call Point Volt-Free Relay +- Note: Linking wiring from one magnet to the other will affect Holding force. Note: This wiring method can also be used for Shear Magnets or Solenoid Bolts OK OK 1 2 3 FUN FUN 4 5 6 7 8 9 CLR CLR 0 EN MENU MENU + - 12v DC Bell / Sounder (Max 100mA) F U S E N E L O/P + O/P - Regulated 12v DC Power Supply (Min 1amp) Fused Spur Fig.4 - Wiring detail for Connection of a 12v DC Bell or Sounder Grey - Relay 2 Normally open Orange - Relay 2 Common Red - Positive Input Black - Negative Input Link Orange wire to Red wire 3 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810 Remember to link the Yellow wire to the Red wire + -

Initial Power up On initial power up of the Keypad the Error, OK and Power indicators will light up. Wait for 3 long Bleeps, then a short Bleep followed by the Error and OK lights flashing. Within 10 seconds present the Fob you want to set as the "Master" in front of the buttons. A long bleep will sound to confirm the Fob is programmed as the "Master". Important Note: The Fob with the lowest number must be used as the "Master" Fob and clearly marked as "MASTER" . It must also be kept in a safe place for future use after the system is Programmed. If the Master Fob is lost you will have to add a new one as shown on page 8. If the keypad does not respond with 3 bleeps you will need to follow instructions for Adding a Master fob when original is lost as shown on page 8. OK Key to Indicators: = Error. = OK. = Power. The APX03 Keypad can be programmed to operate in 3 different modes:- Mode 1 - 4 Digit Code only Mode 2 - Fob only Mode 3 - Fob + 4 Digit Group Code Any or all three of the above modes can be used at the same time as long as the Fobs for mode 3 are set in to a different Group to the Fobs for mode 2. When Fobs are added they must be programmed as a group of consecutive numbers. If you have several batches of consecutive numbered Fobs each batch must be programmed into a different Group number. Ensure the Codes and Fob numbers are written on the System Record Sheet (Page 9&10) Important Note: When pressing the buttons during programming ensure you do not have any Fobs in your hand or within 15cm of the Keypad as this will not allow the unit to be programmed correctly. If the wrong information is entered the Error indicator will flash once along with a low tone bleep then the keypad will return to the beginning of programming and the Power indicator will flash. Re-enter the Function code number and continue to enter the programming information. Note: Before any programming can be done you must put the keypad into Programming Mode:- Example Indication 1 Enter Function code 2 then EN FUN 2 EN Error and OK indicators flash 2 Present Master Fob Present Master Fob Short Bleep and OK indicator flashes 3 Enter Master code then EN 1234 EN Long bleep and Power indicator flashes Note: The Default Master Code is 1234. We recommend this is changed after programming (see page 7). To Enter programming mode: MODE 1 - 4 Digit User Code only - Up to 5 Codes can be programmed Note: To Delete a User code follow above programming but enter "0000" instead of the user code. Example Indication 1 2 Enter Function code 46 then EN FUN 46 EN OK indicator flashes 3 Enter Slot No.(01 to 05) then EN 01 EN OK indicator flashes 4 Enter new 4 digit User Code then EN: 4321 EN OK indicator flashes 5 Re-Enter new User Code then EN: 4321 EN Long Bleep and Power indicator flashes 6 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once Enter into Programming mode as above To Add a 4 Digit User code: Code Operation: To use the code press CLR button (OK indicator flashes) - enter 4 digit code then EN. Example: CLR - 4321 - EN. If the code is correct the OK indicator will flash once. If code is incorrect a short tone will sound and the Error indicator will flash once. 4 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

MODE 2 - User Fob only Note: The Keypad will hold up to 12,000 user Fobs which are split up into 20 Groups of 600 Fobs. Each group of Fobs must be numbered consecutively. Fobs can be programmed by number or by presenting the lowest number Fob then the highest number Fob. If you have several batches of Fobs each batch must be entered into a different Group number. Example Indication 1 2 Enter Function code 31 then EN FUN 31 EN OK indicator flashes 3 Enter option 0 then EN 0 EN OK indicator flashes 4 Enter Group Number (01 to 20) then EN 01 EN OK indicator flashes 5 Enter the lowest 10 Digit Fob number 0001234567 EN 2 Bleeps and OK indicator flashes to confirm 6 Enter the highest 10 Digit Fob number 0001234616 EN Double Bleep and Power indicator flashes 7 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Add a Group of Fobs by Fob No: Enter into Programming mode as shown on page 4. Example Indication 1 2 Enter Function code 31 then EN FUN 31 EN OK indicator flashes 3 Enter option 1 then EN 1 EN OK indicator flashes 4 Enter Group Number (01 to 20) then EN 01 EN Error and OK indicators start flashing 5 When indicators start flashing present lowest number Fob in front of buttons Present Lowest Fob Short Bleep & OK indicator flashes once 6 When indicators start flashing present highest number Fob in front of buttons Present Highest Fob Long Bleep and Power indicator flashes 7 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Add a Group of Fobs using Fob: Enter into Programming mode as shown on page 4. Fob Operation: To use the Fob simply hold in front of the buttons within 7cm. If Accepted you will hear a short Bleep & OK will Flash. If Rejected you will hear a long Bleep & Error will flash once. 5 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

MODE 3 - User Fob + 4 Digit Group code Mode 3 provides more security by allocating a group of user Fobs with a common 4 digit code which has to be entered after the Fob is recognised by the Keypad. When adding the batch of Fobs they must be programmed into a different group from those being used for Fob only access (Mode 2). You must Program the Fobs first before programming the Common Group code. First Program the batch of Fobs as per Mode 2 but use a different Group number (see page 5) Example Indication 1 2 Enter Function code 45 then EN FUN 45 EN OK indicator flashes 3 Enter Fobs Group No (01 to 20) then EN 01 EN OK indicator flashes 4 Enter New 4 Digit Group code then EN 5678 EN OK indicator flashes 5 Re-Enter New 4 Digit Code then EN 5678 EN Long Bleep and OK indicator flashes 6 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes Important Note: The Group Code will now have to be entered after the Fob is presented. Enter into Programming mode as shown on page 4. To Add a 4 Digit Group Code for Fob+Code entry: Note: To Delete a Group code follow the above programming but enter "0000" instead of the Group code. When a Group code is deleted the Fobs will revert to Fob only (Mode 2) operation. Fob+Code Operation: Hold the fob in front of the buttons within 7cm, keypad will bleep and OK will start to flash. Enter the 4 digit Group code then EN. If Accepted OK will flash. If code is Rejected you will hear a long Bleep and Error will flash. Re-Enter using the correct code MODE 2 & MODE 3 - Deleting Fobs Example Indication 1 Enter into Programming mode as shown on page 4. 2 Enter Function code 33 then EN FUN 33 EN OK indicator flashes 3 Enter option 0 then EN 0 EN OK indicator flashes 6 Enter the 10 Digit Fob number then EN 0001234567 EN Long Bleep and Power indicator flashes 7 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Delete a single Fob by Number: Example Indication 1 2 Enter Function code 32 then EN FUN 32 EN OK indicator flashes 3 Enter Group Number (01 to 20) then EN 01 EN OK indicator flashes 4 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Delete a Group of Fobs by Fob Number: Enter into Programming mode as shown on page 4. 6 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

MODE 2 & MODE 3 - Restoring a Deleted Fob Example Indication 1 2 Enter Function code 34 then EN FUN 34 EN Error and OK indicators start flashing 3 When indicators start flashing present deleted Fob in front of buttons Present Fob Long Bleep and Power indicator flashes 4 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Restore a Deleted Fob: Enter into Programming mode as shown on page 4. The Fob will now be restored back into the original Group it was programmed into. Note: If the Group it was programmed into has been deleted you will not be able to restore the Fob until the Group is reprogrammed. Additional Programming functions Example Indication 1 Enter into Programming mode as shown on page 4. 2 Enter Function code 62 then EN FUN 62 EN OK indicator flashes 3 Enter Relay 1 then EN 1 EN OK indicator flashes 4 Enter Lock release 1 then EN 1 EN OK indicator flashes 5 Enter the number of Seconds (001-250) then EN 005 EN Long Bleep and Power indicator flashes 6 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Change Lock open time: Note: The number of seconds must be entered as 3 digits. I.E.: 5 Seconds = 005, 10 Seconds = 010 etc. Example Indication 1 Enter into Programming mode as shown on page 4. 2 Enter Function code 62 then EN FUN 62 EN OK indicator flashes 3 Enter Relay 2 then EN 2 EN OK indicator flashes 4 Enter Door Bell 2 then EN 2 EN OK indicator flashes 5 Enter the number of Seconds (001-250) then EN 005 EN Long Bleep and Power indicator flashes 6 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To Change Door bell ringing time: Note: The number of seconds must be entered as 3 digits. I.E.: 5 Seconds = 005, 10 Seconds = 010 etc. Example Indication 1 Enter into Programming mode as shown on page 4. 2 Enter Function code 41 then EN FUN 41 EN OK indicator flashes 3 Enter New 4 Digit Master code 2580 EN OK indicator flashes 4 Re-Enter New 4 Digit Master code 2580 EN Long Bleep and Power indicator flashes 5 Exit Programming Mode: FUN 2 EN Long Bleep and OK indicator flashes once To change the Master code: 7 Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

Additional Programming functions Example Indication 1 Enter into Programming mode as shown on page 4. 2 Enter Function code 48 then EN FUN 48 EN OK indicator flashes 3 Enter 0 then EN to clear data 0 EN Bleep followed by several chirps To Clear all Code & Fob data: After a few seconds the keypad will go into the Initial Power up sequence so you will need to re-program the Lowest Fob number as the Master Fob again (see Initial Power up). All Code & Fob data is now deleted. 8 CARD TYPE EM FREQUENCY 125KHz MAXIMUM FOB READING RANGE 110mm MAXIMUM NUMBER OF FOBS 12,000 (20 BATCHES OF 600 CONSECUTIVE No'S) MAXIMUM NUMBER OF CODES FIVE 4 DIGIT USER CODES NUMBER OF DOORS ONE DIGITAL OUTPUTS TWO VOLTAGE FREE RELAYS (Max 24v DC @ 1A) INDICATION 3 LIGHTS (POWER / OK / ERROR) BACKLIGHTING ALL BUTTONS (GREEN) HOUSING MATERIAL PC + ABS OPERATING TEMPERATURE -20 deg C to 55 deg C STORAGE TEMPERATURE -25 deg C to 85 deg C POWER REQUIREMENTS 12 Volts DC +/- 10% (Min 300mA) LOCK SUPPRESSION DEVICE CAPACITOR 474J 100JS DIMENSIONS Width 81mm x Height 123mm x Depth 21mm SPECIFICATIONS:- Instructions for Adding a Master Fob when original Master Fob is Lost To Program a new Master Fob when the original has been lost you will need to remove the Front Cover of the Keypad and look for a label in the top right corner showing an 8 digit number (if there is no label you will need to remove the unit from the wall and look on the back for a label with a Barcode and 12 digit serial number). Make a note of the 5th to 8th numbers (4 digits). Note: All other Code and Fob data will remain the same. Indication 1 Power indicator will go out 2 All 3 indicators flash once then Power indicator lights followed by a Long Bleep then Short Bleep. 3 OK indicator will start flashing 4 All 3 indicators will light up followed by 2 Long Bleeps then a Short Bleep. 5 Long Bleep and OK indicator flashes once Note: When adding a New Master Fob we recommend the next lowest number fob is used. Enter the 4 digit number from the Keypad label then EN When the Error & OK lights start flashing present the Fob you want to add as a New Master Fob within 10 seconds. To Add a New Master Fob when Original is Lost: Switch the Power Off to the Keypad for 30 Seconds. Switch Power on and wait for the Keypad to respond Immediately after the Short Bleep enter MENU then EN Web: www.tatecolson.co.uk E-mail:[email protected] Tel: 01704-502801 Fax: 01704-502810

Note: Master fob must be lowest fob number SLOT 01 SLOT 04 SLOT 02 SLOT 05 SLOT 03 GROUP No: FIRST FOB No: LAST FOB No: GROUP No: FIRST FOB No: LAST FOB No: GROUP 01 GROUP 11 GROUP 02 GROUP 12 GROUP 03 GROUP 13 GROUP 04 GROUP 14 GROUP 05 GROUP 15 GROUP 06 GROUP 16 GROUP 07 GROUP 17 GROUP 08 GROUP 18 GROUP 09 GROUP 19 GROUP 10 GROUP 20 FOB No: FOB No: UNIT LOCATION: DATE INSTALLED: INSTALLED BY: INSTALL ENGINEER: MASTER FOB No: USER CODES (4 DIGIT) MASTER CODE: NAME: FOB GROUP SLOT NUMBERS FOB NUMBER & NAME LIST NAME:

For Technical Support call 01704-502815. Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm Fault / Problem Reason / Action required Power light is not illuminated Check input voltage is 12v DC (+/- 10%) at RED & BLACK wires. Make sure Positive is connected to RED & Negative connected to BLACK. Check the Power unit is 12v DC Regulated with Minimum 1 Amp load. Power light is permanently illuminated This is normal and shows the Keypad is in standby mode. Electronic Lock is not unlocking Check the YELLOW wire is linked to RED or Positive output of PSU. Check the voltage at the lock connections is 11-13v DC when the Relay activates. Check the correct colour wire is used to suit the lock function - see wiring detail on page 2 (Fig 1 or 2). Check Current draw of lock is less than 1amp. A Lock that has a current draw of 1amp or over should be connected as wiring detail on page 3 Fig.3. Electronic Lock is permanently Unlocked Check the Exit button Connections are COM & N/O and check that the Button is not stuck or jammed. If no Exit Button is fitted check the BLUE & WHITE wires are not shorted out. Check the correct colour wire is used to suit the lock function see wiring detail on page 2 (Fig.1 or 2). If an Emergency Call point is fitted check if it has been activated and reset. Bell button does not activate the Bell/Sounder Check the ORANGE wire is linked to RED or Positive. Check the voltage at the Bell connections is 11-13v DC when the Relay activates. Re-program the Door Bell ringing time (see page 7). Master Fob does not work after Initial Power up Make sure you have entered "FUN - 2 - EN" before you presented the Master Fob. If after entering "FUN-2-EN" the error indicator flashes when the Master Fob is presented this shows it is not programmed. You will need to follow the Adding a New Master Fob instructions on page 8. Lock does not open when I use my 4 Digit code Make sure you press "CLR" before the 4 Digit code and "EN" after the code. (Note: The OK indicator should flash after "CLR" is pressed) If the OK indicator does not flash after "CLR" is pressed it means a 4 Digit code has not been programmed. Re-Enter the 4 digit code as per page 4. Check the lock is wired correctly as per wiring detail on page 2 (Fig.1 or 2). Lock does not open when I use my Fob If the ERROR indicator and a low bleep sounds the Fob is not programmed, Delete the Group of Fobs as per page 6 then Re-Program as per page 5. If the Fob still won't work after the above it may have been deleted as a single fob. Restore the deleted Fob as shown on page 7. If the Fob is presented and neither the ERROR or OK indicator responds the Fob's memory chip may be corrupted. Replace with a new Fob. Check the lock is wired correctly as per wiring detail on page 2 (Fig.1 or 2). The ERROR indicator came on during programming and This means the wrong information has been entered. now the POWER indicator is flashing The Keypad has returned to the start of programming so you will need to Re-Enter the Function code and all the information again. I have 2 Keypads close together and they are not working If the Keypads are close together they will cause interference which prevents them from operating correctly. Power down both units and move the keypads apart so there is a gap of at least 50cm(20") between them. I have lost my Master Fob, how do I program keypad If you loose the Master Fob the next lowest fob will need to be programmed as the new Master Fob (see Adding a New Master Fob instructions on page 8. The Keypad will not respond to Codes or Fobs Power down the keypad and leave for 3 minutes then re-apply the power and try the Codes or Fobs again. If the keypad does not respond again check the Capacitor is fitted to the lock connections and replace if damaged. Power down again as above. If you experience any problem or fault which is not resolved after reading the above contact Technical Support