xLab XDP-321 Operation & User’s Manual

- i - Declare About Trademark ＊ is a registered trademark of xLab Global LLC in United States of America. All other trademarks are the property of their respective owners and used for identification purpose only. All the Product information are subject to change without prior notice.

- ii - Warnings, Cautions, and Notes Pay attention to the following promises when using this manual: Warning: Warnings must be followed carefully to avoid bodily injury. Caution: Cautions must be observed to avoid damage to your equipment. Note: Notes contain important information and useful tips on the operation of your printer.

- iii - Important Safety Instructions Read all of these instructions carefully and thoroughly and save them for future reference. The unauthorized operation would lead to malfunction or accident. Manufacturers have no responsibilities for the problems which are led by unauthorized operations from users. Note: The contents of this manual are subject to change without notice. * All parts of the printer can be recycled. When it is abandoned, we can call it back freely. Please contact us when you abandon it. 1. Follow all warnings and instructions in the manual as well as marked on the product. 2. If the printer has been used recently , please do not touch the print head for overheating. 3. Do not put your fingers under the left and right tractor sprocket covers . 4. Unplug this product from the power outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5. Do not use this product near water. 6. Do not place this product on an unstable cart, stand or table. If this product fall, this may cause serious damage to you or the product. 7. Slots and openings on the cabinet and the back or bottom are provided for air ventilation. To ensure reliable operation of the product and to protect it from overheating, do not block or cover this area. 8. This product should never be placed near or over a radiator or heat origin, and should avoid from direct sunshine. 9. Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire. 10. Don’t remove the printer’s out-cover and never try to repair the printer by yourself . When it needed to be repaired , please call or take it to the professional. 11. To ensure the safety of machine, please unplug this product from electric port connection if it is not used for long time. 12. This product belongs to the impact printer, it produces noise during printing, so we suggest you to place this printer in a relatively independent area. 13. Check the proper ventilation in room before using this printer. 14. Unplug this product from the power outlet and leave servicing to qualified service personnel under the following conditions: A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally when the operating instructions are followed. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance, it indicates a need for service.

- iv - Overview Thank you for purchasing this x-Lab printer. The printer is a 9-pin and 80-column dot matrix printer, offering a wide range of features and multiple functions. It can be widely used in tax, mail, telecom, police-station, hospital, insurance, finance, stock, customhouse, cabaret, aviation and transport etc. Features: Install Paper Easily The design makes you load paper easily and rapidly which help to save your time. Tear Off Function This function helps tractor paper to be fed automatically to the tear-off position at the edge of the cutter, for easy tear-off at the perforations after printing. This zero tear-off capability helps eliminate paper wastage. Facility Switch Between Cut Sheet and Tractor Paper Tractor paper will eject automatically through LOAD/EJECT button on the control panel, pull the paper select lever to the cut sheet position, and then load the cut sheet to print. If you want to use tractor paper again, pull the paper select lever to the tractor paper position, then press LOAD/EJECT button, tractor paper may be fed to the printer and print. Eject Function The function allows the user to eject the cut sheet or tractor paper through the facility key on the control panel. Select the Data Transfer Interface Automatically The printer is configured with parallel interface, USB interface or serial interface (Please take the specific interface as standard). Connect the printer to the computer with the correct cables. The printer would switch to the correct interface according to the received data type automatically. Break Pin Compensation Function User can set the printer to print using the pin which is in good condition to compensate the break pin. Pin Rotation Replacement Function User can set pins to switch while printing form transverse line in order to improve print head’s life.

- v - Table of Contents Declare..........................................................................................................................................................i Important Safety Instructions...................................................................................................................iii Overview.....................................................................................................................................................iv Chapter 1 Preparation ................................................................................................................................1 1.1 Unpacking & Checking........................................................................................................................1 1.2 Removing the Protective Materials......................................................................................................1 1.3 Main Parts of the Printer......................................................................................................................1 1.4 Choosing a Place for the Printer .........................................................................................................2 1.5 Installing the Printer ............................................................................................................................3 1.5.1 Installing the Paper Feed Knob ....................................................................................................3 1.5.2 Installing the Ribbon Cartridge .....................................................................................................3 1.6 Installing the Tractor............................................................................................................................5 1.6.1 Installing the Drive Tractor ............................................................................................................5 1.6.2 Installing the Draught Tractor........................................................................................................6 1.7 Connecting the Power Cord ................................................................................................................7 1.8 Self-test...............................................................................................................................................8 1.9 Connecting to Your Computer or Other Equipment.............................................................................9 1.9.1 Connecting to the Parallel Interface Cable .................................................................................10 1.9.2 Connecting to the USB Interface Cable......................................................................................10 1.9.3 Connecting to the Serial Interface Cable ....................................................................................10 1.10 Installing Driver ............................................................................................................................... 11 1.10.1 Auto-installing way (Recommended) ........................................................................................ 11 1.10.2 Hand-operated installing way ................................................................................................... 11 Chapter 2 Control Panel...........................................................................................................................14 2.1 LED Indicator ....................................................................................................................................14 2.2 Key Functions ...................................................................................................................................14 2.2.1 In the Tractor Paper Mode ..........................................................................................................14 2.2.2 In the Cut Sheet Mode................................................................................................................15 2.2.3 Print Speed.................................................................................................................................15 2.2.4 Micro-Adjust of Printing Home Position and Tear-off Position.....................................................15 2.2.5 Feed Paper to the Tear-off Position ............................................................................................15 2.2.6 Other Functions of the Panel......................................................................................................16 2.3 Paper Select Lever............................................................................................................................16 2.4 Paper Feed Knob..............................................................................................................................16 2.5 Gap Adjust Lever...............................................................................................................................16 Chapter 3 How to Use the Printer............................................................................................................18 3.1 Installing the Print Paper ...................................................................................................................18 3.1.1 Loading Cut Sheet......................................................................................................................18 3.1.2 Loading Tractor Paper ................................................................................................................19 3.1.3 Loading Multi-ply papers.............................................................................................................24

- vi - 3.1.4 Loading Labels ...........................................................................................................................25 3.1.5 Loading Envelopes .....................................................................................................................25 3.2 Changing Printer Setup.....................................................................................................................26 3.2.1 Setting Printer Parameter Through the Control Panel ................................................................26 3.2.2 Online-aptitude Parameter Settings............................................................................................28 3.3 Printer Setting Descriptions...............................................................................................................29 3.4 Restore the Factory Default Settings ................................................................................................31 Chapter 4 Problems and Solutions .........................................................................................................32 4.1 Power Supply....................................................................................................................................32 4.2 Printing..............................................................................................................................................32 4.3 Paper Handling .................................................................................................................................34 4.4 Alignment Adjust Mode......................................................................................................................35 Chapter 5 Printer Maintenance and Technical Service..........................................................................36 5.1 Cleaning the Printer ..........................................................................................................................36 5.2 Contact the Technical Service Centre ...............................................................................................36 Appendix A Specifications.......................................................................................................................37 A.1 General.............................................................................................................................................37 A.2 Interface Specifications.....................................................................................................................39 A.2.1 Parallel Interface ........................................................................................................................39 A.2.2 USB Interface.............................................................................................................................39 A.2.3 Serial Interface...........................................................................................................................39 Chapter B Paper Specification ................................................................................................................41 B.1 Paper Specification and Printable Area.............................................................................................41 B.1.1 The Notice Related to Paper ......................................................................................................41 B.1.2 Useable Paper Types and Guarantee Area................................................................................42 B.1.3 Cut Sheet ...................................................................................................................................42 B.1.4 Tractor Paper..............................................................................................................................46 B.1.5 Envelope ....................................................................................................................................53 B.1.6 Delivery Note..............................................................................................................................58 B.1.7 Postcard.....................................................................................................................................58 B.1.8 Passbook ...................................................................................................................................58 B.1.9 Label ..........................................................................................................................................58 B.1.10 Recycled Paper........................................................................................................................58 Appendix C Command Summary............................................................................................................59

- 1 - Chapter 1 Preparation 1.1 Unpacking & Checking Check the following items in the package, if any of these items is missing, please contact your dealer. 1.2 Removing the Protective Materials 1. Open the packing box, take out the printer, open the window of the printer, and remove the protective materials as shown in Figure 1.2. 2. Save all the original packing materials so that they can be used when transporting the printer. 1.3 Main Parts of the Printer Figure1-3, Figure1-4 and Figure 1-5 show the main parts of XDP-321. Protective materials Figure 1.2 Remove the protective materials Figure 1.1 Packing list Protective materials Printer Ribbon cartridge Power cord Driver CD (Including user's manual and driver)

- 2 - 1.4 Choosing a Place for the Printer When selecting a place to set up your printer, choose a convenient location that provides the following items: 1. The surface that is even and stable. 2. Adequate room around the printer to allow easy operation and maintenance. Make sure it’s close enough to the computer for the printer cable to reach. 3. Moderate environmental conditions. Select a cool, dry area and protect your printer from direct sunlight, excessive heat, moisture, or dust. Paper feed knob Power switch Ribbon cartridge Print head Paper guide Paper select lever Control panel Gap adjust lever Tear-off position Figure 1-3 Main parts of printer (Front view) Figure1-4 Main parts of printer (Side view) Power supply inlet Serial interface USB interface Parallel interface Figure 1-5 Main parts of printer (Rear view) Window Tractor Note: Please take the specific interface as standard.

- 3 - 4. Appropriate power source. Make sure you use a grounded outlet; do not use an adapter plug. Avoid electrical outlets controlled by timers or wall switches; an interruption in power can wipe out the information in your computer or printer memory. If you place the printer on a stand, follow these guidelines: 1. Use a stand that supports at least 9 kg (19 lb). 2. Never use a stand that tilts the printer. Always keep it level. 3. Provide enough clearance below the stand and between the printer rack and the legs of the rack so the tractor paper flows smoothly. 4. Place cables to avoid interfere with paper feeding; secure them to a leg of the stand if possible. 1.5 Installing the Printer Follow the steps in this section to install your printer. 1.5.1 Installing the Paper Feed Knob 1. Insert the paper feed knob into the hole on the right side of the printer. (As shown below) 2. Press firmly on the knob until it fits against the printer case. 1.5.2 Installing the Ribbon Cartridge 1. Before installing the ribbon cartridge, make sure the printer is turned off. 2. Remove the window: As shown below, turn the window backwards and then lift it up. Figure 1.5.1 Install the paper feed knob Figure 1.5.2-2 Remove the window Paper feed knob Note: The D shape of the knob should be aim at the D shape shaft inside the printer case. Caution: Must not replace the ribbon cartridge when the printer is on. The printer may start to work suddenly and you may get hurt.

- 4 - 3. Remove the tear-off position: Press the lock sheets on both sides of the tear-off position, and then lift the tear-off position upwards as shown below. 4. Pull the gap adjust lever to the highest position. 5. Slide the print head to the middle of the printer. 6. Hold the ribbon cartridge with the ribbon knob facing upwards. Turn the ribbon knob in the direction of the arrow to remove any slack from the ribbon, so that it is easier to install. 7. Insert the ribbon cartridge into the printer as the following figure shown; then hold both sides of the cartridge, aim the buckles at the mounting slots on both sides of the printer, press them down until they locked into place. Lock sheet Tear-off position Figure 1.5.2-3 Remove the tear-off position Figure 1.5.2-5 Slide the print head to the middle of the printer Figure 1.5.2-6 Tighten the ribbon Caution: Never move the print head when the printer is on, or else the printer may get damaged. Besides, do not touch the print head if the printer has just been used as the print head may be hot.

- 5 - 8. Use hands or other auxiliaries; guide the ribbon cord between the print head and metal guide slice. Turn the ribbon knob to feed the ribbon into place, it should not be twisted or creased. 9. Slide the print head from side to side several times to make sure the ribbon is in the right place. 10. Pull the gap adjust lever back to the original position. Reinstall the tear-off position and close the window. 1.6 Installing the Tractor There are two positions for the tractor to be installed, one is push installation position (rear side of printer), and the other is pull installation position (top of printer). The tractor that installed in the back of printer is called drive tractor, and the one installed in the top of printer is called draught tractor. Generally, you can use drive tractor when using standard tractor paper. Only in this way, can the printer tear paper normally. If the print position requires high precision, such as printing on the paper with forms, you are suggested using draught tractor. 1.6.1 Installing the Drive Tractor Aim the mounting slots on both sides of tractor at the alignment pins which are at the rear of printer, press forward till it locks in place. (Shown as Figure 1-13) Metal guide slice Print head Figure 1.5.2-7 Install ribbon cartridge Figure 1.5.2-8 Guide the ribbon between the print head and metal guide slice Note: 1. When your printing becomes faint, you need to replace the ribbon cartridge. Otherwise, the print quality will be affected and the print head may be damaged. 2. To remove the old ribbon cartridge, first make sure the power is turned off, move the print head to the center of the printer. Then hold both sides of the ribbon cartridge and lift it out of the printer. Install a new one as the above steps. 3. Please use the original ribbon cartridge only. Manufacturer will not honor warranty when using unauthorized ribbon cartridge. 4. Please turn the ribbon knob as the direction shown.

- 6 - 1.6.2 Installing the Draught Tractor If the tractor has been installed in the push position (rear side of printer), take out the tractor, remove the tear-off position, and install the tractor in the pull position. The concrete steps are as follows. 1. Make sure the printer is turned off, take out the paper guide, and then pull the paper select lever to the tractor paper position according to the following figure. 2. Take out the drive tractor as the following steps: Press the lock sheets of the tractor tightly (As shown in Figure 1-15), and pull out the tractor from the printer, and then remove the window. 3. Press the lock sheet of the tear-off position tightly (shown as Figure 1-16), and then lift it upwards. Lock sheet Figure 1.6.1 Install the drive tractor Figure 1.6.2-1 Set paper select lever Figure 1.6.2-2 Take out the drive tractor

- 7 - 4. Take the tractor, aiming at the mounting slots on the top of printer (the mounting slot of the tear-off position), press the tractor until it locks into place according to Figure 1-17. 1.7 Connecting the Power Cord 1. Make sure the printer is turned off. (The pressed down side on the power switch with “O” mark denotes the printer is off.) 2. Make sure the voltage required by the printer matches that of your electrical outlet. 3. Plug one end of power cord into the printer power supply inlet. 4. Plug the other end of power cord into a properly grounded electrical outlet. Lock sheet Tear-off position Figure 1.6.2-3 Take out the tear-off position Figure 1.6.2-4 Install the draught tractor Figure 1.7-1 Turn off the printer Power switch Electrical outlet Power cord Power supply inlet Note: 1. If the rated voltage does not match your outlet voltage, contact your dealer for assistance. Do not plug in the power cord. 2. Use the electrical outlet connecting the ground properly.

- 8 - 1.8 Self-test The built-in self-test function demonstrates that the printer is working properly. You can run the test with either tractor paper or cut sheet; this section describes the easier way of ASCII self-test with cut sheet. 1. Make sure the printer is turned off and the paper select lever is at the cut sheet position. Raise the paper guide. 2. While holding down the TEAR button, turn on the printer. At that time, the POWER LED blinks and the ONLINE LED is off, which indicates the printer is out of paper. 3. Slide the left guide track until it reaches at the triangular guide mark. Then adjust the right guide track to match the width of your paper. 4. Slide a sheet of paper down between the two guide tracks until it meets resistance. The printer loads the sheet automatically and begins printing when pressing the ONLINE button. Figure 1.8-1 Set paper select lever Figure 1.8-2 Startup self test Figure 1.8-3 Adjust the position of right and left guide tracks Note: You should use paper at least 210 mm wide to run the self-test; otherwise, the print head will print directly on the platen.

- 9 - 5. Press the ONLINE button to pause the printing. 6. After the printer finishes printing, press LF/FF button or LOAD/EJECT button to eject cut sheet, and then turn off the printer to exit self test mode. 1.9 Connecting to Your Computer or Other Equipment The printer can be configured with parallel interface, USB interface or serial interface (Please take the specific interface as standard). Connect the printer to the computer with the correct cables. Before you begin, place the printer upright, as shown below. ASCII Self-test mode x-Lab XDP-321 VX.X 20XX/XX/XX !"#$%&’( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`ab !"#$%&'( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcd "#$%&'( )*+-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcde e Serial interface USB interface Parallel interface Figure 1.8-4 Load cut sheet Figure 1.8-6 ASCII self-test mode Figure 1.9 Lay the rear side of printer upwards Warning: The window must be closed while printing. Note: If you do not satisfied with the print result, see Chapter 4. If it prints correctly, go on to the next section. Note: Before connecting the parallel interface cable or the serial interface cable, please make sure the power of the printer is shut down. Only after tightening the cable may you turn on the power, or it will damage the printer.

- 10 - 1.9.1 Connecting to the Parallel Interface Cable 1. Turn off both the computer and the printer. Plug one end of the parallel interface cable into the printer’s parallel interface. Squeeze the wire clips on both sides of the connector and make the cable fixed. (As shown in Figure 1-25) 2. Plug the other end of the cable into the computer’s parallel interface. And then tighten the screws on both sides. 1.9.2 Connecting to the USB Interface Cable 1. Plug the A end of the USB interface cable (flat shape) into the computer's USB interface. 2. Plug the B end of the USB interface cable (square shape) into the printer's USB interface. (As Figure1-26 shown) 1.9.3 Connecting to the Serial Interface Cable 1. Turn off both the computer and the printer. Plug one end of the serial interface cable into the printer’s serial interface. Tighten the screws on both sides and make the cable fixed. (As shown in Figure1-27) Parallel interface USB interface Serial interface Figure 1.9.1 Connect to the parallel interface cable Figure 1.9.2 Connect to the USB interface cable Figure 1.9.3 Connect to serial interface cable Note: Don't impact the plug after connecting to the USB interface cable.

- 11 - 2. Plug the other end of the cable into the computer’s serial interface and make the cable fixed. 1.10 Installing Driver Please use the cable to connect computer with printer, then turn on the computer and the printer, put the drive CD into the CD-ROM. Install driver by the following ways: 1.10.1 Auto-installing way (Recommended) Double click the file “Setup.exe” in the driver disc, install driver by the following direct. 1.10.2 Hand-operated installing way 1.10.2.1 The operating systems of Windows 2000/XP/Vista/Win7 (1) The hand-operated installing steps of parallel interface cable or serial interface cable: The following steps are used Windows XP as an example. There are slight differences among different operating systems. The installing way with other operating systems depends on the practical installing process. 1 Click “Start” → “Settings” → “Select Printers”. 2. Click “Add Printer”, then a window of “Add Printer Wizard” pops up, click “Next”, then please read the select guide carefully, such as, select “Local printer” in the “Local or Network Printer” window, then click “Next”. 3. A window of “Select a Printer Port” pops up, according to your requirement, select “LPT1: (Recommended Printer Port)”, “COM1: (serial interface)” or other interface, click “Next”. 4. A window of “Install Printer Software" pops up, click “Have Disk...”. 5. A window of “Install From Disk” pops up. Please according to the operating system environment, you should select the path as follow: CD-ROM → “Drivers” → “WIN2000 (XP-Vista-Win7)”, click “Open”, then click “OK” to return to the window of “Install Printer Software”, click “Next”. 6. Follow the guide and click “Next” gradually till the installation is finished. (2) The hand-operated installing steps of USB interface cable: The following steps are used Windows XP as an example. There are slight differences among different operating systems. The installing way with other operating systems depends on the practical installing process. 1. Connect with the USB cable and turn on both the computer and the printer. After the computer finds out new hardware, and a window of “Found New Hardware” pops up — “Welcome to the new hardware wizard”. 2. Select the “Set from the list or specific position”, then click “Next” 3. A window of “Please choose your search and installation options” pops up, choose “Don't search, I will choose the driver to install”, click “Next”. 4. A window of “Add Printer Wizard” pops up, click “Have Disk...”. 5. A window of “Install From Disk” pops up. Please according to the operating system environment, you should select the path as follow: CD-ROM → “Drivers” → “WIN2000 (XP-Vista-Win7)”, click “Open”, then click “OK” to return to the window of “Add Printer Wizard", click “Next”. 6. Follow the guide and click “Next” gradually till the installation is finished. Note: Auto-installing way needs the operation systems of Windows 2000 and above and the operation systems of Windows98/ME and below are not supported. Note: The hand-operated installing ways of serial interface and parallel interface are the same.

- 12 - 1.10.2.2 The operating system of Windows 8/Windows 10 The hand-operated installing steps of parallel interface, serial interface or USB interface cable: 1. Enter “Control Panel” → “Device and Printers”. 2. Click “Add Printer”, then a window of “Add Printer Wizard” pops up, select “Add Local printer Manually” in the “Local or Network Printer” window. 3. A window of “Select a Printer Port” pops up, according to your requirement, click “Use the Current Port”, select “LPT1: (Printer Port)”, “COM1: (serial interface)”, USB interface or other interface click “Next”. 4. A window of “Install Printer Driver” pops up, click “Have Disk...”. 5. A window of “Install From Disk” pops up. Please according to the operating system environment, you should select the path as follow: CD-ROM → “Drivers” → “WIN 8(WIN 10)”, click “Open”, then click “OK” to return to the window of “Install Printer Driver”, click “Next”. 6. Follow the guide and click “Next” gradually till the installation is finished. 1.10.2.3 The operating system of Windows 98 (1) The installing steps with a parallel cable or a serial cable: 1. Click “Start” → “Settings” → “Printers”. 2. Click “Add Printer”, then a window of “Add Printer Wizard” pops up, click “Next”, then please read the select guide carefully, such as, select “Local printer” in the “Local or Network Printer” window, then click “Next”. 3. A window of “Click the manufacturer and model of your printer” pops up, click “Have Disk...”, please click “Browse”, select the path as follow: CD-ROM → “Driver” → “WIN98 (WINME)”, then click “OK”. 4. A window of “Install From Disk” pops up, click "OK, return to a window of “Add Printer”, select the respective model, and then click "Next". 5. A window of “Printer port” pops up, select “Available ports”, such as, select “LPT1: Printer Port”, click “Next”, and then show the printer’s name. If the system is not installed by other printer driver process, the printer is treated as default printer by the application process of Window98 environment, click “Next”. Otherwise according to prompt, choose the printer is default: “Yes”, click “Next”, choose “Yes-(recommended)”, click “Finish”. A window of “Printer test page completed” pops up, click “Yes”. 6. The printer driver process is installed successfully. (2) The installing steps with an USB cable: USB driver installing steps: 1. Connect an USB cable and turn on the printer. 2. After the computer find out new hardware and finish searching, a window of “Add New Hardware Wizard” pops up, click “Next”. 3. A window of “Add New Hardware Wizard” — “Windows operation” pops up, choose “Search the best driver for the device (recommended)”, and click “Next”. 4. A window of “Search for new drivers” pops up, check “Specify a location”, click “Browse”, select the path as follows: CD → ROM → “Driver”-“[WIN98 (WINME) \ USBdriver]”, then click “OK”. 5. Return to a window of “Search for new drivers”, click “Next”; a window of “Windows driver file Note: 1. As the system of Windows 98/ME doesn’t have integrated USB driver control, please install USB driver before using USB interface printing. Then install USB printer driver. 2. If it has installed the USB driver, please install the USB printer driver directly as the following steps.

- 13 - search for the device” pops up, click “Next”. 6. After the system finishing installing the file automatically, a window of “USB Print Supported” pops up, click "Finish". 7. The printer USB driver process is installed successfully. USB printer driver installing steps: 1. Click “Start” → “Settings” → “Printers”. 2. Click “Add Printer”, then a window of “Add Printer Wizard” pops up, click “Next”. 3. A window of “Click the manufacturer and model of your printer” pops up, click “Have Disk...”, please click “Browse”, select the path as follow: CD-ROM → “Driver” → “WIN98 (WINME)”, and then click “OK”. 4. A window of “Install From Disk” pops up, click “OK”, return to a window of “Add Printer”, then click "Next". 5. A window of “Printer port” pops up, select “Available ports”, select “JMUSB”, click "Next", and then show the printer’s name. If the system is not installed by other printer driver process, the printer is treated as default printer by the application process of Window98 environment, click “Next”. Otherwise according to prompt, choose the printer is default: "Yes", click "Next" choose “Yes-(recommended)”, click “Finish”. A window of “Printer test page completed” pops up, click “Yes”. 6. The printer driver process is installed successfully.

- 14 - Chapter 2 Control Panel You can use the four buttons on the control panel to operate your printer, such as line feed, load paper, eject paper or set print speed. The LED indicators on the control panel display the currently selected print speed. 2.1 LED Indicator 2.2 Key Functions 2.2.1 In the Tractor Paper Mode TEAR 1. In the offline mode, if the paper is at the print position, press TEAR button and the printer feeds paper to the tear off position. 2. In the offline mode, if the paper is at the tear off position, press TEAR button and the printer ejects paper to the next page or to the printing home position of the current page. LF/FF In the offline mode, if the paper is at the print position, press the LF/FF button (for less than 0.5 second), the printer will feed the paper one line based on current line spacing. Alternatively, hold the LF/FF button down, the printer will load tractor paper one page continuously. LOAD/EJECT 1. When the paper is at the ready position, press LOAD/EJECT button, the paper will be fed to the printing home position automatically. 2. When the paper is at the print position, press LOAD/EJECT button in the offline mode, printer will eject one page when the eject-able length is longer than one page. If the paper eject-able length is less than one page, the paper will go back to the ready position. 3. When the paper is at the tear-off position, press LOAD/EJECT button, printer will eject one page automatically. ONLINE 1. If the printer is in the offline mode with paper, press this button to enter ONLINE mode, the ONLINE LED is on and the printer is available to print now. Press this button in the online mode, the printer is offline, ONLINE LED is off and the printer is unavailable to print. 2. If the paper is at the tear off position in the offline mode, press ONLINE button, the printer will go back to the printing home position of the current page or the next page. LED OFF ON BLINK ONLINE (Green) Offline Online Micro-Adjust POWER (Red) Turn off Turn on Paper out or malfunction occurs Print Speed 1, 2 Indicate the currently set print speed Figure 2-1 Control panel

- 15 - 2.2.2 In the Cut Sheet Mode LF/FF If the paper is at the print position in the offline mode, press the LF/FF button (for less than 0.5 second), the printer will feed the paper one line based on currently set line spacing. Alternatively, hold the LF/FF button down, the printer will load paper continuously until the cut sheet is entirely ejected. LOAD/EJECT If the paper is at the print position, press the LOAD/EJECT button in the offline mode, the paper will be entirely ejected from the printer. ONLINE If printer is in the offline mode with paper, press ONLINE button to enter ONLINE mode, the ONLINE LED is on and the printer is available to print. Press this button in the online mode, the printer is offline, ONLINE LED is off and the printer is unavailable to print. 2.2.3 Print Speed 1. When printer is in the offline mode, hold the ONLINE button down for about 3 seconds, the ONLINE LED blinks with a beep. 2. The printer is in the alternate mode. Press the PRINT SPEED button to change the print mode among Normal Speed mode, High Speed mode and Super High Speed mode. The combination ON (●) and OFF (●) of the LED indicators shows the currently selected print speed. 3. Press the ONLINE button to save the value and exit the mode. 2.2.4 Micro-Adjust of Printing Home Position and Tear-off Position 1. After turning on the printer, install tractor paper properly using drive tractor and feed paper to the printing home position (or tear-off position). 2. Hold the ONLINE button down for over 3 seconds in the offline mode till the ONLINE LED blinks with a beep. 3. Press 〖↑〗or〖↓〗 button to feed paper upwards or eject paper downwards. 4. Press the ONLINE button again to save the setting and exit the mode after finish adjusting. Before adjusting again, the printing home position or the tear off position will be valid all the time. After the tear off position is adjusted, press ONLINE button and send commands to print. Only after the printing home position is adjusted, all paper ejects and paper is feed again, does it print. The printing home position adjusting methods of cut sheet and tractor paper are the same. 2.2.5 Feed Paper to the Tear-off Position 1. Turn on the printer, and then hold the ONLINE button down for about 3 seconds in the offline mode Print speed LED 1 2 Normal speed ● ● High speed ● ● Super high speed ● ● Note: 1. The adjustable range of printing home position is from -18/60 inch to +60/60 inch (based on the default position set by the factory). 2. The adjustable range of tear off position is from -15/60 inch to +15/60 inch (based on the default position set by the factory).

- 16 - till the ONLINE LED blinks with a beep. 2. Hold the TEAR button down for about 3 seconds to switch the function of automatically feeding paper to the tear off position ON or OFF. 2.2.6 Other Functions of the Panel Func it on u tt on B ONLINE + POWER Enter printer setting mode to change the printer default setting. Long press on the LOAD/EJECT button in online mode, printer enters menu setup mode. LOAD/EJECT + POWER Chinese self-test mode LF/FF + POWER Print pin test mode TEAR + POWER English self-test mode TEAR + LF/FF + POWER Hex dump mode 2.3 Paper Select Lever Use the paper select lever to specify the printing mode of cut sheet or tractor paper. If you use cut sheet to print, please pull the paper select lever to the cut sheet position; if you use tractor paper to print, pull the paper select lever to the tractor paper position. 2.4 Paper Feed Knob The paper feed knob is used to load or eject paper manually. In general, it’s better not to use it. 2.5 Gap Adjust Lever Set the gap adjust lever to proper position according to the thickness of your printing materials. The default setting is for standard office paper. Figure 2.3 Paper select lever Figure 2.5 Gap adjust lever

- 17 - Use the table below to select the appropriate paper thickness. Copies (including original) Lever position -1 Reserved ) ( Standard paper (cut sheet or tractor paper) 0 2-ply 1 3-ply 2 Multi-ply paper 4-ply 3 20-pound 4 Envelopes 24-pound 5 6 Reserved ) (

- 18 - Chapter 3 How to Use the Printer Here are the steps of using printer: 1. Assemble the printer as chapter 1, connect the printer to your computer and install the driver correctly. 2. Load the correct type of paper. 3. Set the printer if necessary. 4. Send the print command to the printer to print. 3.1 Installing the Print Paper In addition to printing with cut sheet and tractor paper, it can also print with a variety types of paper, including multi-part forms, labels, and envelopes. Please make sure the printing contents are all within the printable area while printing. The correlative printable area, please refer to Appendix A. 3.1.1 Loading Cut Sheet 1. Make sure the printer is powered off, and open the window of the printer, refers to Gap adjust lever of this manual according to the paper type. 2. Close the window, and set paper select lever to the cut sheet position. 3. Raise the paper guide upright, and then turn on the printer. Figure 3.1.1-1 Adjust gap adjust lever Figure 3.1.1-2 Adjust paper select lever Caution: When printing with multi-ply paper, as it is thicker than ordinary paper, it needs the stronger print force, so printing past or at the edge of these papers may damage the print head.

- 19 - 4. Slide the left guide track until it reaches the triangular guide mark. Next, adjust the right guide track to match the width of your paper. (As shown in Figure 3-4) 5. Slide a sheet of paper down firmly between the guide tracks until it meets resistance. The printer loads the sheet automatically. (As shown below) 6. Adjust the printing home position according to the steps in Micro-Adjust of Printing Home Position and Tear-off Position if necessary. 3.1.2 Loading Tractor Paper If you use the tractor paper, you must decide which tractor to be installed. Then you install the tractor in the corresponding way. For convenience to switch between printing on cut sheet and tractor paper, or for convenience to tear off the tractor paper, you should use the tractor in push position. The printer leaves the factory with the tractor installed in this position as the default setting. Figure 3.1.1-3 Raise the paper guide upright Figure 3.1.1-4 Adjust the guide tracks Figure 3.1.1-5 Insert cut sheet Note: Don’t feed paper with Paper feed knob, or it will influence the precise paper feeding position.

- 20 - If you want to print labels, you should use the tractor as a draught tractor. You can use a drive tractor and a draught tractor (optional) at the same time to strengthen the function of dealing with the tractor papers, which is fit for the printing requiring high precision in the print position, such as tractor paper with printed tables, multi-ply paper and labels. Here’s how to load tractor paper: 1 Using drive tractor: 1. Make sure the printer is turned off. Remove the paper guide and place the paper select lever in the tractor paper position. Open the printer window, and then adjust the gap adjust lever according to paper type. 2. Make sure the tractor is installed correctly (refer to chapter 1). 3. Pull the sprocket lock lever of the drive tractor upwards to release the sprocket. (As shown below) 4. Slide the left sprocket referring to the scale on the printer. The printer prints to the right of the scale 0. Push the left sprocket lock lever to lock the left sprocket in place. Then slide the right sprocket to match the width of your paper, but do not lock it. Move the paper support to the midway which is between the sprockets. (As shown below) Figure 3.1.2-1:1 Adjust the gap adjust lever Figure 3.1.2-1:3 Release the sprocket Figure 3.1.2-1:4 Adjust the position of the sprockets

- 21 - 5. Make sure the paper edge is clean and straight. Open the sprocket covers, fit the first holes of the paper to the sprocket pins and then close the sprocket covers. Slide the right sprocket to remove any slack from the paper and lock it in place (As shown below). Now the paper is in the ready position. 6. Hold the paper guide horizontally and install it according to the following figure, then lock it in the direction shown by the arrow. 7. Slide the right and left guide tracks of the paper guide to make them stop at the triangular mark on the paper guide. (As shown below) 8. Make sure the window is closed. Turn on the printer, and Press LOAD/EJECT button to feed paper. You can adjust the printing home position according to Micro-Adjust of Printing Home Position and Tear-off Position if necessary. When the printer receives command, it begins printing automatically. Figure 3.1.2-1:5 Load the tractor paper in the tractor Figure 3.1.2-1:6 Install paper guide Figure 3.1.2-1:7 Adjust the position of guide tracks Note: Only when removing the jammed paper at the time the printer is turned off, can you use the paper feed knob on the right side of the printer. Otherwise, the printer may be damaged or the printing home position may be changed.

- 22 - 9. When you finish printing (the printer receives no data for several seconds), the printer feeds the paper to the tear-off position so that the printed paper can be torn off 10. If the perforation and the edge of the window do not match, you should adjust the tear off position following the steps in Micro-Adjust of Printing Home Position and Tear-off Position until they are matched, and then tear the printed paper. The paper will return to the printing home position and start printing when printer receives print command How to switch tractor paper to cut sheet Firstly, tear the printed tractor paper, then hold LOAD/EJECT button to eject the paper in the offline mode. Pull the paper select lever to the cut sheet position, and load the cut sheet according to Loading Cut Sheet in this manual. 2 Using draught tractor: 1. Turn the printer off; then remove the paper guide. Pull the paper select lever to the tractor paper position and remove the window and the tear-off position. Adjust the gap adjust lever according to the paper type. 2. Make sure the tractor is installed correctly (refer to chapter 1). 3. Pull the sprocket lock lever of the drive tractor upwards to release the sprocket. (As shown below) 4. Insert the paper into the paper slot as shown below (printing side is faced down), then pull it out from the position between the print head and the platen. Adjust horizontal position of the paper using the scale on the printer as a guide. The printer can print to the right of the position marked with 0. Figure 3.1.2-2:3 Release the sprocket lock levers Note: Do not use the knob to adjust the printing home position due to the micro-range is limited. When the adjustment exceeds the up-limit or down-limit, the beeper beeps and the position can not be adjusted for a further time. The position is in effect before next adjustment. (The margin set in the software can cover this adjustment, so you had better adjust the printing home position with the software.) Note: Make sure the printed tractor paper is torn off before ejecting the paper, as too many pages to be ejected may cause paper jammed. Note: Set the function of feeding paper to tear off position in the Print Setting mode on. Otherwise, the printer does not feed the perforation to the edge of the window.

- 23 - 5. Slide the left sprocket until it matches the position of the holes in the paper and lock it in place. Then slide the right sprocket to match the width of the paper, but do not lock it. Move the paper support to the midway which is between the two sprockets. (As shown below) 6. Make sure the paper edge is clean and straight. Open the sprocket covers. Fit the first hole of the paper to the sprocket pins and then close the sprocket covers. Slide the right sprocket to remove any slack from the paper and lock it in place. 7. To separate the paper from loading and ejecting, it is necessary to install the paper guide. Hold it horizontally and aim it at the printer’s mounting slots. Then slide the paper guide toward the rear side of the printer until it locks in place. 8. Slide the left and right guide tracks to the center until it stops at the triangular mark on the paper guide. 9. Make sure the window is closed and then turn on the printer. When the printer receives data, it begins printing automatically. Figure 3.1.2-2:4 Insert the tractor paper into the paper slot Figure 3.1.2-2:5 Adjust the position of the sprocket Figure 3.1.2-2:6 Load paper in the draught tractor

- 24 - 3 Using drive tractor and draught tractor at the same time: 1. Turn off the printer; then remove the paper guide. Pull the paper select lever to the tractor paper position. Remove the window and adjust the gap adjust lever according to the paper type. 2. Make sure the tractor is installed correctly (refer to chapter 1). 3. Load the tractor paper on the sprocket of the drive tractor referring to Using Drive Tractor. 4. Turn on the printer, press LOAD/EJECT button to load paper automatically and the print head is at the printing home position of the first page. Refer to Micro-Adjust of Printing Home Position and Tear-off Position to adjust the printing home position if necessary. Hold LF/FF button down, the printer feeds one page automatically. 5. Release the sprocket lock lever of the draught tractor and open the sprocket cover. Pull straight the paper upwards, and then adjust the left and right sprockets until they match the width of the paper. Then fit the tractor holes of the paper into the sprockets of the draught tractor, lock the sprockets at last. The paper should not be twisted. 6. If the tractor holes of the paper do not match the sprocket of the draught tractor when tightening the paper lengthways, then you can do as follows: 1) Pull the paper select lever to the cut sheet position. 2) Turn the paper feed knob until the paper is tightened lengthways. 3) Pull the paper select lever forward to the tractor paper position. 7. Install the paper guide and printer window again. 8. The printer begins printing automatically when receives print commands 3.1.3 Loading Multi-ply papers The installing ways of multi-ply papers (four plies at most) and tractor paper are the same. Just pay attention to the following tips when installing: 1. Must refer to the figure below to lift up the paper guide, otherwise, it may cause paper jam during printing. Figure 3.1.2-3:5 Adjust the position of the draught tractor

- 25 - 2. Never load multi-ply papers joined by metal staples or tape. 3. Avoid printing beyond the printable area with multi-ply papers, or the print head may be damaged. (See Appendix for details). 3.1.4 Loading Labels You must use the tractor as a draught tractor to print labels (You can use draught tractor and drive tractor at the same time). The installing ways of labels and tractor paper are the same. Keep these tips in mind: 1. Set the gap adjust lever to position “1”. 2. Make sure the printing stays entirely within the printable area. (See Appendix for details.) 3. Because labels are sensitive to temperature and humidity, so please use them only under normal operating conditions. 4. Do not leave labels in the printer while doing other jobs, or they would stick on the platen and cause paper jam when it resumes printing. 5. Remove the labels from the printer, firstly tear off the fresh supply at the rear of the printer, and then press LF/FF button to eject the remaining labels from the printer. 3.1.5 Loading Envelopes The method of loading envelopes is generally the same with that of the cut sheet. Just pay attention to the following tips: 1. Before loading an envelope, set the gap adjust lever to position 4 or 5. 2. Insert the envelope into the printer paper guide (as shown below), push it down gently until it feeds into the printer. Figure 3.1.3-1 Lift up paper guide Figure 3.1.5-2 Insert the envelop into the paper guide Caution: Never feed paper back and forth in the printer as they can easily peel off the mount and jam the printer. If a label sticks on the printer, please contact your dealer.

- 26 - 3. Make sure the printout stays entirely within the printable area or the print head may be damaged. (See Appendix for details.) It’s a good idea to print a test sample using a piece of cut sheet before you print on the envelopes. 4. Use envelopes only under normal temperature and humidity conditions. 3.2 Changing Printer Setup 3.2.1 Setting Printer Parameter Through the Control Panel 1. Press the ONLINE button on the control panel while turning on the printer. The print head returns to the home position with the printer beeping once. The ONLINE LED is off and the Power LED blinks which denotes that paper out occurs. 2. Set the paper select lever to the proper position. (If in cut sheet mode, the paper select lever should be in the cut sheet position, otherwise, it should be in the tractor paper position.) 3. After loading paper, in cut sheet mode, the printer would print out the current setting report and facility operation guide of control panel. In tractor paper mode, after installing the paper to the drive tractor, once you press LOAD/EJECT button, the printer would load paper to the printing home position and then print out the current setting report and the facility operation guide of control panel.

- 27 - SYSTEM SETUP EMULATION x - L a b IBM LANGUAGE ENGLISH CHINESE CHAR. MODE ASCII CHINA CHARACTER FONT ROMAN SANS SER ENG PITCH 10 CPI 12 CPI 15 CPI 17.1 CPI PROPORTIONAL CHI PITCH 6.7 CPI 7.5 CPI INTL CHAR SET U. S. A. FRANCE GERMANY U.K. DENMARK1 SWEDEN ITALY SPAIN 1 JAPAN NORWAY DENMARK2 SPAIN 2 LATIN AM KOREA LEGAL HOLAND TURKEY CHARACTER SET ITALICS GRAPHICS IBM CHAR TBL SET 1 SET 2 CODE PAGE U.S.A. MULTI PORTUGAL CANADA NORWAY ICELAND BRASCII ABICOMP ROMAN 8 ISO LTN1 PC858 ISO LTN9 ARAB NLS WIN 1256 TURKEY WIN LAT1 CYRILLIC RUSSIAN THAI VIETNAM PAGE LAYOUT LINE SPACING 6 LPI 8 LPI FORM LENGTH 3 INCH 3.5 INCH 11/3 INCH 4 INCH 5 INCH 5.5 INCH 6 INCH LETTER 8.5 I NCH 7 I NCH A4 12 INCH FORM LOCK OFF ON PAGE SKIP OFF ON COMPRESS PRINT NORMAL 75% 50% PRINT SETUP PRINT DIR BI-DIR UNI-DIR AUTO PRT-SPEED NOR-SPEED HI-SPEED SUP-SPEED AUTO LF OFF ON TEAR OFF OFF ON TEAR POS TEARER HEAD TOP PIN SWITCH OFF ON IMPACT MODE NORMAL COPY 1 COPY 2 SERIAL 1/F BAUD RATE 19200 BPS 9600 BPS 4800 BPS 2400 BPS 1200 BPS PARITY NONE ODD EVEN DATA BIT 8 BIT 7 BIT STOP BIT 1 BIT 2 BIT PROTOCOL XON/XOFF DTR x-Lab XDP-321 Current Setting Report Please press the ONLINE button, ensure the online LED is on, then hold down the LOAD/EJECT button for about 3 seconds to enter Menu Setup Mode. Note: It’s suggested using the paper which is not smaller than 8*11inch (width*length). Figure 3-19 Print out the current menu setup Note: 1. The underlined items are the current settings. 2. When you select compress printing in the setup menu, high speed printing is invalid.

- 28 - 1. Make sure the printer is in online mode (ONLINE LED is on), hold the LOAD/EJECT button down for about 3 seconds. The POWER LED and ONLINE LED blink twice simultaneously which indicates that the printer enters the menu setup mode. The title and main menu are printed out firstly (as the following figure shown), the underlined items are the default settings. Print head stays under the current default item. 2. Using the following keys to modify the menu setting: LOAD/EJECT Select the menu option or menu setting value. LF/FF Enter the submenu or confirm menu setting value. Note: Newly setting option would be shown in FILLED. ONLINE Return to upper menu (Hold on pressing ONLINE button would return to main menu directly). TEAR Save and exit the menu setup mode. 3. Giving up the settings modified, just turn off the printer directly. If you need to save the new setting, long press TEAR button to save and exit the menu setup mode. 4. Turn off and restart the printer, new settings are in operation. 3.2.2 Online-aptitude Parameter Settings XDP-321 supports the function of online-aptitude parameter settings, which can be set in the PC with the driver installed in. The concrete setting steps are shown as follows: 1. Make sure that the host and the printer are connected with a cable and both the host and the printer are turned on, the printer should be in normal working condition as well. 2. Under the operating system of WIN 2000/WIN XP/VISTA/WIN 7, click “Start” → “Settings” → “Printers”, and open the window of “Printers”. Under the operating system of Windows 8/ Windows 10, click “Desktop” in the main panel firstly, and then double click “Control panel” after entering the window of “Desktop”, click “Hardware and Sound” to find “Devices and printers”, at last, open the window of “Devices and printers”. 3. Right click “x-Lab XDP-321” in the “Printers”, select “Properties”. 4. Click “Printer Settings” in the Properties page. Figure 3-20 Setup menu mode x-Lab XDP-321 SETUP MENU SYSTEM Use the LOAD/EJECT button to select the suitable menu items. Use the LF/FF button to confirm the current setting. Use the ONLINE button to return to the previous menu (Press and hold the ONLINE button to return to the main menu). Press and hold the TEAR button to save settings and exit. Current settings are New settings will be boldfaced. SYSTEM SETUP CHARACTER PAGE LAYOUT PRINT SETUP SERIAL I/F HEAD PIN

- 29 - 5. The setting way is corresponding with that of printer menu system. In the “Printer Settings” layout, select the first class menu in the combobox of “Select Printer Setting Class”, select the second menu in the “Options” and set the item in the current parameters list. 6. Click the “Reset All” button to reset all the parameters to be the driver’s default, but do not change the printer’s settings. 7. When setting the parameters: you can click “Set Current” to save the current settings after setting each item, or you can also click “Set All” after setting all parameters. After clicking “Set All” or “Set Current”, the parameter’s instruction will be sent to the printer. 8. The printer’s parameter settings will be changed at once after receiving the instruction and it is not necessary to restart the printer. 9. After finishing settings, click “OK”, exit the “Properties” window. 3.3 Printer Setting Descriptions This section describes all the settings available in the Menu Setup Mode. Desc ir p it on p it ons O EMULATION Specify printer's control commands. LANGUAGE Specify the printer menu language as English or Chinese. CHAR. MODE Select ASCII or Chinese character mode to print when printer receives character printing task. FONT Specify a kind of ASCII fonts to print when printer receives character printing task. If the print data with font instruction, printer gives priority to print data instruction. (Only valid when CHARACTER MODE is choosing ASCII) x-Lab XDP-321 Properties

- 30 - ENG PITCH Specify the ASCII character spacing in characters per inch (cpi). CHI PITCH Specify the Chinese character spacing in characters per inch (cpi). INTL CHAR SET Specify the printer internal character set according to different using circumstances of international characters. CHARACTER SET Specify character set as Italic Character or Graphic Character. IBM CHAR TBL Select IBM character table 1, which the position from 80H to 90H of character table are control codes. CODE PAGE Select the code page according to different national characters use circumstances. LINE SPACING Specify the line spacing in lines per inch (lpi). If the print data with vertical pitch instruction, printer would give priority to print data instruction. FORM LENGTH Specify the page length of the form, for both cut sheet and continuous paper. Printer feeds to next page according to the specified page length. If the print data with page length instruction, printer would give priority to print data instruction. FORM LOCK After selecting this function on, printer would lock the page length setting. Printer feeds to next page according to the current setting parameter and would not affected by the page length instruction of the print data. PAGE SKIP After selecting this function on, printer would leave one inch (25.4mm) margin at the perforation of the tractor paper automatically. If the print data with page margin instruction, printer would give priority to print data instruction. COMPRESS PRINT After selecting this function on, printer would print out transverse compressed content according to the specified percentage in normal speed. When auto-compress mode is selected, printer would detect paper width automatically and choose the proper percentage to print. PRINT DIR Select the printing direction of the print head: unidirectional, bidirectional or selected via software. PRT-SPEED Specify the print speed of printer. Printing resolution is lower while print speed is higher. AUTO LF If this function is on, printer would advance the paper one line automatically after receiving every carriage return instruction. TEAR OFF Select the function of feeding the paper to tear off position ON or OFF in tractor paper mode. After selecting this function on, if the printer receives FF command for a period of time, but receives no printing data, printer would feed the page bottom to tear off position automatically. TEAR POS After selecting this function on, when the printer has finished printing, paper would be fed to the set tear off position automatically, and you should tear off the paper manually. PIN SWITCH After selecting this function on, printer would switch different pins to print table line automatically. IMPACT MODE According to customer's printing requirement, select the printing capability. BAUD RATE Specify the printer serial data transfer rate. PARITY Specify the parity bit for serial data transfer. DATA BIT Specify the serial data bits. STOP BIT Specify the serial data transfer stop bit. PROTOCOL Specify the protocol of printer serial data transfer as software control (XON/XOFF) or hardware control (DTR).

- 31 - 3.4 Restore the Factory Default Settings 1. Hold on TEAR, LOAD/EJECT and LF/FF buttons on the control panel at the same time while turning on the printer. The POWER and ONLINE LED indicators on the control panel blink 3 times simultaneously with two beeps to confirm that printer’s factory settings have been restored. 2. Release the buttons and switch the printer off and on again. 3. After these steps, the printer’s factory settings work.

- 32 - Chapter 4 Problems and Solutions You may encounter many problems while operating your printer. Please refer to this chapter for solution. You can check the operation of your printer using the self test. Refer to chapter “Self-test”. If the self test works properly, the problem probably lies in the computer, the software, or the interface cable. If the self test does not work, contact your dealer or qualified service person for assistance. If you are an experienced user or a programmer, you can print a hexadecimal dump to isolate communication problems between the printer and computer. To print a hex dump: 1. Install paper and turn off the printer. Next, hold down the LF/FF and TEAR buttons at the same time while you turning on the printer. 2. Then send data from your computer. The printer prints all the codes it received in hexadecimal format. 4.1 Power Supply Power is not being supplied normally. Phenomenon 1: The LEDs on the control panel are off, and the printer has no action. Solutions: 1. Check that the power cord is properly plugged into the electrical outlet. 2. If the electrical outlet is controlled by an outside switch or automatic timer, use another outlet. 3. Plug another electrical device, such as a lamp, into the outlet to determine whether the outlet operates properly. Phenomenon 2: The LEDs blink temporarily and then go off. The LEDs stay off even when the power is turned on again. Solutions: Check whether the printer’s rating voltage matches with the power cord. If not, unplug the power cord immediately and contact your dealer or a specified x-Lab service center for advice. Do not plug the power cord to the electrical outlet again. 4.2 Printing The printer does not print. Phenomenon 1: The Online LED is on but nothing is printed. Solutions: 1. Check that the Driver is installed properly for your printer, as described on chapter “Installing the Printer Driver”. Check the driver’s printer settings. 2. Check both ends of the interface cable. Make sure the cable meets both the printer and computer specifications. Phenomenon 2: The Online LED is off and the ONLINE LED blinks, the printer beeps once. Solutions: The printer may be out of paper. Load paper in the printer. Phenomenon 3: The printer sounds like it is printing, but nothing is printed. Note: Press LOAD/EJECT button while turning on the printer, the printer enters the Chinese self test mode. Press the TEAR button while turning on the printer, the printer enters the ASCII self test mode.

- 33 - Solutions: 1. The ribbon cartridge may not be installed properly. See chapter “Installing the Ribbon Cartridge”. 2. The ribbon may be worn out. Replace the ribbon. 3. The gap adjust lever may be too high. If so, please set the gap adjust lever to the corresponding position according to the paper thickness. Phenomenon 4: The printer makes strange noise while printing. Solutions: Turn off the printer and check for a paper jam, a ribbon jam, or other problems. Phenomenon 5: The beeper beeps several times and the ONLINE LED is off. Solutions: 1. Switch off the printer and power on again. 2. If the ONLINE LED stays off, check for a paper jam or ribbon jam. If it does, turn the printer off and clear the jam. 3. If an error occurs when you switch between cut sheet and tractor paper, make sure the paper select lever is in the correct position. 4. If the printer still does not work correctly, turn off the printer and contact your dealer or a specified x-Lab service center. The print is faint or uneven. Phenomenon 1: Printed characters have parts missing at the top or bottom. Solutions: The ribbon cartridge may not be installed properly. See chapter “Installing the Ribbon Cartridge”. Phenomenon 2: The printout is faint. Solutions: The ribbon may be worn out. Replace the ribbon as described on chapter “Installing the Ribbon Cartridge”. The ribbon can not move smoothly. Solutions: The ribbon may be worn out. Replace the ribbon as described on chapter “Installing the Ribbon Cartridge”. Dots are missing in printed characters or graphics. Phenomenon 1: A line of dots are missing in the printout. Solutions: The print head may be damaged. Stop printing and contact your dealer or a specified x-Lab service center to have the print head replaced. Phenomenon 2: Dots are missing in random positions. Solutions: The ribbon may be damaged. Replace a new one. Printed characters are not what you expected Phenomenon 1: The fonts or characters you sent with your software can not be printed out. Solutions: Check whether the driver is correctly configured for your printer. For instructions, see chapter “Installing the Printer Driver”. Phenomenon 2: The font selected on the control panel can not be printed. Solutions: Your software may override your control panel setting. Use the font setting in your software program.

- 34 - The print position is not what you expected. Phenomenon 1: The printing home position is not correct or the bottom part of one page is printed at the top of the next page. Solutions: 1. See chapter Micro Adjust of Printing Home Position and Tear Position to adjust the printing home position. 2. Check the page length set by your software and adjust it in the software or in the printer to match the paper length. Phenomenon 2: Regular gaps occur in the printout. Solutions: Page skip function may be on. Set page skip function to off in the Menu setup mode. 4.3 Paper Handling Cut sheet do not feed properly Phenomenon 1: Paper does not feed. Solutions: 1. Tractor paper may be left in the printer. Remove the tractor paper. Set the paper select lever to the cut sheet position. Insert a new sheet. 2. If there is no tractor paper in the printer and the paper select lever is in the proper position, maybe the sensor can not detect paper. Try to move the paper a little leftwards to make sure it touches the paper sensor. Phenomenon 2: Paper feeding is crooked or paper jam occurs. Solutions: Turn off the printer and remove the jammed paper. Reinsert a piece of cut sheet straightly into the paper guide, and adjust the paper guide to match with paper width. Make sure that the window is closed, and power on again. Phenomenon 3: Paper does not eject completely. Solutions: 1. Use the LOAD/EJECT button to eject the paper. 2. Make sure the window is closed. 3. The paper may be too long. Check whether the paper used meets the specifications specified in the Appendix, and the Using paper must be within the specified range. Tractor paper does not feed properly Phenomenon 1: The tractor does not feed the paper. Solutions: 1. Check that the paper select lever is pulled forward to the tractor paper position. If not, move the lever to the correct position. 2. If this problem still can not be solved, the paper may peel off the tractor. Reinstall the paper to the tractor. Phenomenon 2: Paper feeding is crooked or paper jam occurs. Solutions: 1. Make sure the paper guide is in the upright position. 2. Make sure the position of your paper supply can not prevent it from feeding vertically. 3. Make sure your paper supply is positioned within 1 meter (3 feet) off the printer. 4. Make sure the window is closed.

- 35 - 5. Make sure the edge guide positions are correct. Position the edge guides at the triangular guide marks. 6. Check that the holes on both sides of the paper are aligned with each other. Also, make sure the sprocket units are locked and their covers are closed. 7. Check whether the paper specifications meet the standard request according to the Appendix A. Phenomenon 3: The paper does not eject completely. Solutions: 1. May be the page length is too long. When using the draught tractor, tear off the paper having entered the printer, then press the LF/FF button to feed the paper forward. When using the drive tractor, tear off the last paper printed out, then press the LOAD/EJECT button to feed the paper backward. 2. Please make sure the paper length is within prescribed range. (Refer to the paper specifications in Appendix A) Phenomenon 4: When you switch between cut sheet and tractor paper, the beeper sounds several times and the online indicator is off. Solutions: There is paper left in the paper in channel while you change the paper select lever position. Return the paper select lever to the previous position and eject the paper. Then change the paper select lever position again. 4.4 Alignment Adjust Mode Enter the alignment adjust mode to improve the print quality when the printer has been used for a long time. 1. Turn on the printer, load paper and then turn off the printer. 2. Entering method of alignment adjust mode: In the online mode, press and hold on the LF/FF key and TEAR key until the Power and ONLINE indicators blink simultaneously, the printer enters LQ and DP alignment adjust mode (DP alignment adjust and LQ alignment adjust mode are adjusted respectively), then the printer would print out the LQ alignment state. 3. After entering the alignment adjust mode, press the following keys to adjust the degree of make columns: EJECT/LOAD Each press on this button, the even line would move left with one step (the maximal movable steps are 30) LF/FF Each press on this button, the even line would move right with one step (the maximal movable steps are 30) TEAR Switch to the next DPI adjust state ONLINE Store current setting to the printer (Power and ONLINE indicators blink simultaneously several times) 4. Restart the printer and exit the alignment adjust mode. Note: When the gap adjust lever is in the position of 2 or above, the printer is in copy mode automatically. Users can set the gap adjust lever according to specific paper type (cut sheet or tractor paper), then adjust the alignment as the steps below. Note: Alignment adjust mode would affect the printing quality, think it over before adjust it and be strict to the instructions while adjusting.

- 36 - Chapter 5 Printer Maintenance and Technical Service 5.1 Cleaning the Printer Periodical cleaning and cleaning tool Periodical cleaning: Every 3 months or 300 working hours Cleaning tool: Dry cloth (Use soft cloth while cleaning metal parts) Cleaning carriage shaft There is a layer of oil covered on the carriage shaft which guarantees the carriage runs smoothly. But the oil is easy to absorb dust, please clean the dust with soft cloth first, and then add proper lube (NYE180 lube of NYE Company is recommended), move print head back and forth to make lube scattered. Cleaning the paper feed path Wipe off wasted paper, clean dirt and dust. 5.2 Contact the Technical Service Centre If malfunction occurs and can not be solved through the operation shown in 4.2, the components of the printer are damaged during using or you need to buy some consumables, please contact the nearest technical service centre. Figure 5-1 Cleaning the printer Carriage shaft Note: 1. Turn off printer and pull out the power cord before cleaning. 2. Being used under dust circumstance, the carriage shaft may stack much dust and affect the print quality. Please shorten the cleaning period. 3. Print head and the surrounding part may be high temperature after using. Please avoid cleaning it at the moment. 4. Please use a soft cloth for cleaning, do not use combustible solvent.

- 37 - Appendix A Specifications A.1 General Item Description Printing method 9 Pin Dot Matrix Impact Printer Printing direction Uni-directional or bidirectional logic seeking Printing width 80 columns (10 CPI)/ 203.2 mm Normal speed (NLQ) High speed (DRAFT) Super high speed (SUPER-DRAFT) 10 CPI 56 CPS 225 CPS 300 CPS Print speed ASCII 12 CPI 67 CPS 270 CPS 337 CPS Print head Diameter of wire: 0.3 mm Resolution 240 x 144 dpi (Max.) Character set ASCII: 17 international character sets (U.S.A, FRANCE, GERMANY, U.K., DENMARK1, SWEDEN, ITALY, SPAIN 1, JAPAN, NORWAY, DENMARK2, SPAIN 2, LATIN AM, KOREA, LEGAL, HOLAND, TURKEY) Code page U.S.A, MULTI, PORTUGAL, CANADA, NORWAY, ICELAND, BRASCII, ABICOMP, ROMAN 8, ISO LTN 1, PC858, ISO LTN9, ARAB NLS, WIN 1256, TURKEY, WIN LAT1, CYRILLIC, RUSSIAN, THAI, VIETNAM Fonts ASCII: ROMAN, SANS SER Bar code EAN-13, EAN-8, Interleaved 2 of 5, Matrix 2 of 5, Industrial 2 of 5, Code 39, Code 128 B, Code 128 C, NW-7 Character pitch ASCII: 10 CPI, 12 CPI, 15 CPI, 17.1 CPI, proportional Line spacing 1/6 inch, programmable in 1/432 inch increments 3 inches per second (Continuous feed) Normal mode 63 ms advance one line (1/6 inch) 3 inches per second (Continuous feed) Paper feed Speed Copy mode 63 ms advance one line (1/6 inch) Interface This printer can be equipped with the following interfaces: Parallel interface: Centronics (IEEE1284 NIBBLE Mode) USB interface: USB 2.0 Full-Speed Serial interface: RS-232C Input Buffer 132 KB Model: JMR108 Ribbon Life: 3 million characters (draft mode) Noise ＜53 dB (A) (ISO7779 standard) Control panel Four buttons and four LED indicators. Cut sheet Feed and eject from top Paper feed type Tractor paper Feed from rear and eject from top paper thickness adjustment Set through gap adjust lever Note: In high speed mode or super high mode, printer would automatically change the ASCII font to Draft when printing ASCII characters. Note: Please take the specific interface as standard.

- 38 - Width: 148 ~ 257 mm Thickness: 0.065 ~ 0.14 mm Cut sheet Weight: 52 ~ 90 g/m2 Width: 101.6 ~ 254 mm Total Thickness: 0.065 ~ 0.39 mm Weight (Single ply): 52 ~ 82 g/m2 Tractor paper Multiple paper (Every page): 40 ~ 64 g/m2 Width (Mount): 101.6 ~ 254 mm Smallest label: 63.5 × 23.8 mm Thickness (Mount): 0.07 ~ 0.09 mm Total thickness: 0.16 ~ 0.19 mm Paper specification Adhesive label Weight: 68 g/m2 Max. paper thickness 0.39 mm Copy Original + 3 copies Compression Support graph and character compression printing. Especial functions Pin Break Compensation, Pin Rotation Replacement, Automatic Emulation Match, Online Parameter Setting Physical dimensions 366 (Width) × 275 (Depth) × 156 (Height) mm Weight Approx. 4.3 Kg Temperature: 5 ~ 35℃ Operating environment Humidity: 25 ~ 80 %RH (No condensation) Temperature: -40 ~ 55℃ Environmental conditions Storage environment Humidity: ≤93 (40℃, No condensation) Rated voltage: 220V(AC) Power requirements Rated frequency range: 50Hz Power consumption Operating: 47 W; Standby: Approximately 3.6 W Note: Only when the product is unconnected with outer power supply, it can achieve zero energy consumption state. Note: All the technical instructions in this user's manual are the laboratorial measurements which achieved under national standard store and work environment (room temperature), the measuring paper accords with the specification in this user's manual.

- 39 - A.2 Interface Specifications Your printer can be equipped with a parallel interface, a USB interface or a serial interface. The printer switches automatically to the appropriate interface when it receives data. A.2.1 Parallel Interface The parallel interface has the following characteristics. Data format: 8-bit Synchronization: /STROBE pulse Handshaking: BUSY and /ACKNLG signals Signal level: TTL compatible A.2.2 USB Interface The following table provides the standardized contact terminating assignments by number and color for Series “A” and Series “B” connectors of Full-speed USB 2.0. A.2.3 Serial Interface The serial interface has the following characteristics. Baudrate (bps): 1200 bps, 2400 bps, 4800 bps, 9600 bps, 19200 bps (selectable) Data length: 7 or 8-bit (selectable) Start bit: 1 bit Parity bit: Odd, even, or none (selectable) Stop bit: 1 bit Handshaking: DTR protocol, XON/XOFF protocol (selectable) Contact Number Signal Name Color 1 VBUS Red D - 2 White D+ 3 Green 4 GND Black 2 1 3 4 Figure A-2.2 USB-B type connector Figure A-2.1 Parallel interface connector pin numbers

- 40 - Serial pin assignments The following table lists the serial connector pin assignments and describes their respective interface signals. Pin No. Signal Direction Description 1 Protective Ground (FG) — Printer’s chassis ground 2 Transmitted Data (TXD/SD) Out Printer has transmitted serial data 3 Received Data (RXD/RD) In Printer has received serial data 7 Signal Ground (SG) — Return path for data control signals 20 Data Terminal Ready (DTR) Out Positive when the printer is ready to receive data, and negative when the printer is not ready Figure A.2.3 Serial interface connector pin numbers

- 41 - Chapter B Paper Specification B.1 Paper Specification and Printable Area B.1.1 The Notice Related to Paper Using the following paper will cause unstable paper feeding, paper jam or paper crease, even leads to break pin. So it is forbidden using. • Too thin or too thick, or the thickness of which are uneven. (The paper which doesn’t accord with paper specification) • Too small or too large. (The paper which doesn’t accord with paper specification) • Paper being cut out or has hole. • Paper with metal such as pins, clips and staples. • Paper with paste outside, or which is uneven or flake off. • Rough paper • Tractor paper has crease besides the cross-perforation. • Paper corner breaks or is creased. • Postcard or envelope is stuck with stamp or seal. . Break Flake off Tear Crease Tear Clip Staple Pin Note: 1. The storage of the paper should be in the temperature between 10℃ and 30℃ and the relative humidity between 30% and 70%. 2. When there is difference between operating environment and storage environment, please put the sealed paper in the operating environment for a period of time. Use it after the paper is adapted to the operating environment.

- 42 - B.1.2 Useable Paper Types and Guarantee Area Useable papers are shown in the following table: Paper type Guarantee grade Other conditions Cut sheet ● Continuous paper ● Card × Envelope ▲ Delivery note ▲ Postcard × Passbook × Label × Recycled paper ● B.1.3 Cut Sheet The detailed specification of cut sheet is shown in the following table. Single-ply paper White paper, Copy paper Paper Multi-ply paper NCR paper Copy capability (Max.) 4 copies (Original + 3 copies), paper weight based on the standard of 40 g/m2. Single-ply paper: 52 ~ 90 g/m2 Weight Multi-ply paper (each sheet): 40 ~ 64 g/m2 Single-ply paper ≤0.39 mm (Note 1) Total thickness Multi-ply paper ≤0.26 mm (Note 2) Caution: “Guarantee” here means the specifications which accord with print specification, noise specification and paper feed performance, etc. The meanings of symbol in Guarantee grade column are shown as follows: ● ：Guarantee ▲ ：Can use in some conditions, not guarantee. × ：Forbid using. Caution: 1. To guarantee the print quality, please ensure the contents are all within printable area. 2. If the print contents are out of the printable area, it may cause the print head to break pins. Note: See details in the multi-ply paper (NCR paper) requirement table.

- 43 - ◆ Cut Sheet Dimension and Printable area ○ Single-ply paper Mark Name Specification value W Paper width 148 ~ 257 mm L Paper length ≥90 mm (Caution 1) A Home position ≥2 mm A’ Top printing unguaranteed area ≥8 mm B Bottom printing unguaranteed area ≥9 mm C Left printing unguaranteed area ≥3 mm D Right printing unguaranteed area ≥3 mm First character (10 CPI) Printable area Print area is not included in print specification. : Printable area : Print area Note: 1. This thickness is added by multi single-ply papers, and it is only achieved when just printing on the upper paper. (No need to copy) 2. Refer to the requirement of the multi-ply paper (NCR paper), the mount paper can be thicker than other plies, but we can’t guarantee the printing effect as it is influenced by paper difference. Caution: 1. Paper less than 45 kg (52 kg/m2) is worse in rigidity, so it is not in the guarantee list. 2. Please use the paper with no crease or bend. 3. Do not print beyond the printable area, or it may cause print head break pins and affect print head’s life.

- 44 - ○ Multi-ply paper (NCR paper) ◆ The fixing requirements of multi-ply paper (NCR paper) ○ Fixing method: • The fixation method of fanfold paper is to sizing on the 1 mm line which is in the front of paper inserted direction. • Sizing with strong mucilage and press it tightly to avoid cocking. • Please do not make the glue come out from paper edge. • Sizing place can not have obvious creases or burr. Spec ifi ca it on Name Mark value W Paper width 148 ~ 257 mm L Paper length ≥90 mm (Caution 1) A Home position ≥2 mm A’ Top printing unguaranteed area ≥8 mm B Bottom printing unguaranteed area ≥9 mm C Left printing unguaranteed area ≥3 mm D Right printing unguaranteed area ≥3 mm Printable area Unit: mm Print area is not included in print specification. : Printable area : Print area Print side Datum line Datum line (1 mm) Paper inserted direction Plumb at datum line Less than 0.2 First character (10 CPI） Caution: 1. Please use paper with no crease or bend. 2. Please sizing the top at the paper feed direction. 3. Do not use the paper with binding holes.

- 45 - ◆ The combination requirements of multi-ply paper (NCR paper) We recommend using the NCR paper which the quality is in the first class or above. The low quality NCR paper will affect the copy effect and the printing life. The papers which accord with the specification are shown as follows. Pages 2 plies 3 plies 4 plies Page 1 40 ~ 64 g/m2 40 ~ 50 g/m2 40 g/m2 Page 2 40 ~ 80 g/m2 40 ~ 50 g/m2 40 g/m2 Page 3 ---- 40 ~ 80 g/m2 40 g/m2 Page 4 ---- ---- 40g/m2 ◆ Binding hole and clipped corner It doesn’t support the paper with binding holes and clipped corners. ◆ The relative regulations of fold, bend and curliness According to different storage conditions, paper would easily become fold, bend or curliness through manually disposal, transport and deposit. Therefore, they would affect paper feeding when using these papers. Thus, please use them after amending according to the following regulations. The papers which failed to come up to specifications would affect paper feeding seriously, please do not use them. ○ Fold (cut sheet, continuous paper) • Paper with the whole page folded can not be used. (As the paper strength has been changed even after amending.) • Please amend the fold of the corner to less than 2 mm. Strong mucilage (1mm width) Paper inserted direction Note: 1. Do not use the paper with binding holes and clipped corners which are not included in the guarantee list. 2. When using this kind of paper, the device and capability can not be guaranteed.

- 46 - ○ Bend and curliness (cut sheet, tractor paper) • The paper can be used when the bend of the whole page is less than 2 mm. • The bend length starts from the bend point should be within 15mm. But when the bend height is over 2 mm, paper can not be used. B.1.4 Tractor Paper Tractor paper is the continuous paper which has gear holes and the traverse perforations lines. Refer to the following table for the requirement of tractor paper. Single-ply paper White paper Paper NCR pape r pape r ylp -itlu M Width 101.6 ~ 254 mm Length ≥ 145 mm Copy capability (Max.) 4 copies (Original + 3 copies), paper weight based on the standard of 40g/ m2. Single-ply paper: 52 ~ 82 g/m2 Weight Multi-ply paper (each sheet): 40 ~ 64 g/m2 Single-ply paper ≤0.39 mm (Note 1) Total thickness Multi-ply paper ≤0.26 mm (Note 2) Paper with the whole page folded can not be used. The fold of corner Amend it to less than 2mm More than 15 mm Bend Amend it to less than 2 mm Less than 15 mm Whole page bend Less than 2 mm Arc Note: See details in the multi-ply paper (NCR paper) requirement table.

- 47 - ◆The position and size of gear hole The gear hole of tractor paper should accord with the specification. The positions and sizes of gear hole are shown below. The central line here refers to the line between any two gear holes center which is in the distance of 254mm in either side of the paper. Printable Area Max 203.2 mm ≥13 mm ≥8 mm ≥13 mm Note: 1. This thickness is added by multi single-ply papers, and it is only achieved when just printing on the upper paper. (No need to copy) 2. Refer to the requirement of the multi-ply paper (NCR paper), the mount paper can be thicker than other plies, but we can’t guarantee the printing effect as it is influenced by paper difference.

- 48 - Item Mark Size Func it on mm ) ( Position of Central line A 6.0 ± 0.7 The distance from central line to the nearer edge. The standard distance is 6.35mm. Diameter of gear hole D 4.0 ± 0.1 It is the hole with gear edge, its minimal diameter is the D value and its maximal diameter is 4.5mm. When using the multi-ply paper with gear holes, it is allowed that the diameter of the gear hole is bigger than 4.1mm. Distance between gear holes center B 12.70 ± 0.05 Distance between nearby gear holes center in the same side. Accumulative error of distance between gear holes center – Below ± 0.3 The accumulative error along the central line of any two gear holes which are 254mm apart. Warp of gear hole center C Below 0.1 The maximal warp of the gear holes center in the same side. Central warp of right and left gear holes. E Below 0.15 The warp value of the beeline which perpendiculars to central line through any gear B Central line Central line Transverse perforation Vertical perforation Vertical perforation Transverse perforation 90° C C Edge dge E A D E A Figure of tractor paper specification and gear hole

- 49 - Lean of right and left central line – Below 0.15 The distance to other end when the parallel moved right and left central lines superposes with one end. ◆ Requirement of transverse perforation The transverse perforation should not across the gear hole, but it should be at the center of two adjacent gear holes, as well as, the wrap should not be over 0.1mm. The edge of the transverse perforation should be straight, it should not be broken, and the crease should superpose with the transverse perforation. ◆ Requirement of Multi-ply paper This printer support the multi-ply paper which the fixed method is using point pulp, line pulp or paper binding. It is strictly prohibited to use the multi-ply paper which is fixed through metal staple. ○ Point Pulp • Point pulp should be in both ends, it is not allow pointing pulp only in one end. • The point pulp position should be the same. and the size is Φ3~Φ5mm. • The position of point pulp should be pressed down tightly to avoid warping. • There should not be any obvious crease on the point pulp position. • Each page of the point pulp paper is interleaving. (Interleaving between each ply) • The position of point pulp is shown as below. ○ Line Pulp • The line pulp position should be the same, and the width is 1 ~ 2mm. • The position of line pulp should be pressed down tightly to avoid warping. • Line pulp fixing should not use the paper which is obviously creased. • Please don’t bare the pulp at the edge of paper. Point pulp First page Third page Second page Forth page Fifth page Note: If the place with pulp is hard, as a result, the paper will not be fed precisely. hole in the left and the center of corresponding gear hole in the right.

- 50 - ○ Paper Binding • Paper binding should be in both ends, it is not allow paper binding only in one end. • Paper binding should be in the paper side and the surface should be even. • Please operate double-ply paper binding along the paper feeding direction. • Make sure paper binding part is fixed tightly and does not warp. • Please press it down tightly after paper binding to avoid warping. Line pulp 1 ~ 2 mm First page Third page Second page Forth page Fifth page 6.35 Loading direction Unit: mm 6.35 Fixed tightly Not fixed tightly 25.4 Transverse perforation Above 2 Paper binding space is over 50.8mm (2inches) 3~4 About 1 Press down to avoid warping If bind the four places together 50.8 Space The size and position of paper binding (single) Expanding figure of the binding part Note: Use the paper which is not in accordance with the paper binding requirement and the specification shown below, paper feeding precision may be affected and the printing performance can not be guaranteed.

- 51 - ◆ Requirement of Multi-ply paper (NCR paper) It is recommended to use the multi-ply paper which the quality is in first class or above. Low class NCR paper would affect the copy effect and printer’s life. Specification of NCR multi-ply paper is shown below: Pages 2-ply 3-ply 4-ply Page 1 40 ~ 64 g/m2 40 ~ 50 g/m2 40 g/m2 Page 2 40 ~ 80 g/m2 40 ~ 50 g/m2 40 g/m2 Page 3 ---- 40 ~ 80 g/m2 40 g/m2 Page 4 ---- ---- 40 g/m2 ◆The protuberance of transverse perforation When the fanfold transverse perforation sticks up, it may cause print quality decrease, unstable paper feed or paper jam etc. Especially when the multi-ply paper is with many pages, it will deeply affect the stability of paper feed. Please ensure the protuberance height is less than 1 mm. ◆ Warp between toothed holes of each ply Please use the paper which toothed holes warp between each ply (causes by the warp of multi-ply papers superposition) is less than 0.4 mm. 6.35 Loading direction Unit: mm 6.35 Fixed tightly Not fixed tightly 25.4 Transverse perforation Above 2 Paper binding space is over 50.8mm (2inches) 3 ~ 4 About 1 Press down to avoid warping If bind the four places together 50.8 Space The size and position of paper binding (Double-ply) Expanding figure of the binding part Transverse perforation Transverse perforation Less than1 mm Less than 1 mm

- 52 - ◆Binding hole, Clipped corner Papers with binding holes and clipped corners are not supported. ◆ Rumple, crease The paper should not have creases or rumples, especially for new paper. The first and last pages are easy to have creases or rumples, so please do not use them. ◆ The crease, crimp, fold and upturning of the paper top and bottom Please do not use the paper which is creased, puckered, crimp and upturning in the top and bottom. Or it may cause cheap printing quality or paper jam. Especially for the new paper, if it creases from the first few pages, please do not use it. ◆ Paper folding part Please fold the paper based on the transverse perforation. It will affect paper feeding while the folding part sticks up as the following figure shown, please do not use it. Toothed holes section Warp is less than 0.4 mm Toothed hole Rumple Crease Caution: 1. Do not use the paper with clipped corner or binding hole which is not included in the guarantee list. 2. It can not guarantee device’s capability when using or after using this kind of paper.

- 53 - B.1.5 Envelope Envelope specification should accord with the following table. In this specification, some envelopes are beyond the supported range because of shape, size and so on. ◆ Print Size and Printable Area Envelope type Code name Length (mm) Width (mm) Support B6 176 125 Yes DL 220 110 Yes ZL 230 120 Yes C5 229 162 Yes (Note 1) Sample 1 Envelope C4 324 229 No C6 162 114 Yes (Note 2) DL 220 110 Yes C5 229 162 Yes Sample 2 Envelope C4 324 229 No Material Envelope which is Grade B or above Weight 80 ~ 120 g/m2 Top 6.25 mm Bottom 6.25 mm Left 6.25 mm Right 12 mm (Note 3) Non-guarantee Area From pulp position 5 mm Protrusive part Note: 1. Envelope should not have solid edge (the folding part in both sides and the bottom). 2. Sample 2 Envelope need to be printed vertically. 3. Right margin doesn’t include seal lip, and the distance from printing content to the bottom sunken line is not less than 5mm.

- 54 - Sample 1 Envelope (Front view) Stamp Sample 1 Envelope (Rear view) 10~15 (B6, DL, ZL Envelope) 15~20 (C5, C4 Envelope)

- 55 - Sample 1 Envelope print direction and printable area Stamp Sample 2 Envelope (Front view) Stamp Note: To load envelope, please place it on the paper guide with the front downwards and the rear upwards.

- 57 - Sample 2 Envelope print direction and printable area Stamp Note: To load envelope, please place it on the paper guide with the front downwards and the rear upwards.

- 58 - B.1.6 Delivery Note Delivery notes here refers to the multi-ply papers (2-ply ~ 7-ply). Its paper size and printable area are based on the specifications of tractor paper and cut sheet. Moreover, the copy capability and printing precision are not guaranteed because they are affected by paper thickness and inner paper quality (such as, thickness). In addition, do not use the paper which is not even to avoid paper dirt or printing slant. B.1.7 Postcard As the specification of standard postcard overruns this printer’s guarantee range, therefore, this printer does not support standard postcard printing. B.1.8 Passbook This printer does not support passbook printing. B.1.9 Label This printer does not guarantee the printing with labels. B.1.10 Recycled Paper In order to save resource, improve the using rate of resource, we recommend using the recycled paper. The specification of recycled paper should satisfy the using standard requirement. Note: 1. Label is not included in the guarantee list, please don’t use it. 2. Problem occurs when using labels, we will not guarantee the device and performance Caution: • Envelope refers to single layer envelope. The double layer envelope is not supported and the envelope should not be with solid edge. • When the envelope pulp at the top or bottom, please don’t print at that area within 5mm. • The sunken place in the bottom of the envelope belongs to the non-printable area. Please ensure the distance from the bottom sunken line to the printing area is not less than 5mm. • Do not use following envelopes: • Envelopes with contents in it. • Envelopes with holes and which both sides are coherent in the middle. • Envelopes which seal lip parts are folded. • Envelopes which seal lip parts are pulped. • If you print near the pulped area, even though it belongs to the printable area, it may also cause paper dirt because of the pulp (especially when the edge is folded or stuck up).

- 59 - Appendix C Command Summary This printer supports x-Lab control commands shown as the follow table: Desc ir p it on Command No lass fi y C 1 ESC @ Initialize Printer 2 CAN Cancel Line 3 DEL Delete Character 4 ESC # Cancel MSB Control Sequence 5 ESC > Set MSB to 1 6 ESC = Reset MSB to 0 7 BEL Beeper 8 BS Backspace 9 ESC U Select Print Direction 10 ESC < Select character Unidirectional Mode (on one line) 11 ESC s n Select/Cancel Quiet Print Mode 12 CR Carriage Return 13 LF Line Feed 14 FF Form Feed 15 ESC $ Set Absolute Horizontal print position 16 ESC \ Set Relative Horizontal print position 17 ESC ( U Define Unit 18 ESC ( V Set Absolute Vertical Print Position 19 ESC ( v Set Relative Vertical Print Position 20 ESC J n/180” Line Feed 21 ESC j n/180” Reverse Line Feed 22 HT Horizontal Tab Printer control commands 23 VT Vertical Tab 24 ESC ? m n Reassign Graphics Mode 25 ESC * Set Graphics Mode 26 ESC ( G Select Graphics Mode 27 ESC . Print Raster Graphics 28 ESC K 8 dot Single-Density Graphics Mode 29 ESC L 8 dot Double-Density Graphics Mode 30 ESC Y 8 dot High-speed, Double-Density Graphics Mode Image and color handling 31 ESC Z 8 dot Quadruple-Density Graphics Mode 32 FS & Set Chinese character mode 33 FS · Cancel Chinese character mode 34 FS SO Select Double Width Mode (Chinese) 35 FS DC4 Cancel Double Width Mode

- 60 - 36 FS W Select/Cancel quadruple-size mode for Chinese character 37 FS J Select lengthways printing 38 FS K Select transverse printing 39 FS D Two character lengthways half-size mode paratactically printing 40 FS - Select/Cancel Underline Mode for Chinese character 41 FS S Select full-size mode pitch for Chinese character 42 FS T Select half-size mode pitch for Chinese character 43 FS U Select half-size mode pitch adjustment for character 44 FS V Cancel half-size mode pitch adjustment for character 45 FS x Select /Cancel high speed printing 46 FS 2 Chinese character of user-defined 47 FS SI Select half-size mode for Chinese character 48 FS DC2 Cancel half-size mode for Chinese character 49 FS r Select demisemi-size mode for Chinese character 50 FS ! Select Chinese character print mode 51 FS v Select/Cancel form connect line 52 FS k Select Chinese font 53 FS Y Select Chinese character dot-matrix and width 54 FS c Set Chinese character HMI (Horizontal motion space) 55 FS b Set Chinese character datum line Chinese character print command 56 ESC I Select Chinese CC-DOS print mode 57 ESC k Select Font Style 58 ESC X Select ASCII character width and height 59 ESC P Select 10CPI Mode 60 ESC M Select 12CPI Mode 61 ESC g Select 15CPI Mode 62 ESC p Select/Cancel Proportional Mode 63 ESC x Select Print Quality 64 ESC 4 Select Italic Mode 65 ESC 5 Cancel Italic Mode 66 ESC E Select Emphasized Mode 67 ESC F Cancel Emphasized Mode 68 ESC ! n Select Print Mode 69 ESC q n Select Character Style 70 ESC t n Select Character Table 71 ESC ( t Assign Character Table 72 ESC R Select International Character Set ASCII Character 73 ESC & Define Downloaded Characters

- 61 - 74 ESC : Copy ROM Characters Set into RAM 75 ESC % n Select/Deselect User-Defined Set 76 ESC 6 Enable Character Set 2 77 ESC 7 Cancel command ESC 6 78 SI Select Compressed Mode 79 DC2 Cancel Compressed Mode 80 SO Select Double Width Mode 81 DC4 Cancel Double Width Mode 82 ESC W n Select/Cancel Double Width Mode 83 ESC w n Select/Cancel Double height Mode 84 ESC G Select Double Strike Mode 85 ESC H Cancel Double Strike Mode 86 ESC - n Select/Cancel Underline Mode 87 ESC ( - Define and Apply a Style of Scoring 88 ESC ( ^ Print Data as Characters 89 ESC S n Select Superscript/Subscript Mode Font enhancement 90 ESC T Cancel Superscript/Subscript Mode 91 ESC C Set Form Length in Lines 92 ESC C NUL Set Form Length in Inches 93 ESC ( C Set Form Length in Defined Unit 94 ESC ( c Define Form Format 95 ESC N n Select Page Skip 96 ESC O Cancel Page Skip 97 ESC l Set Left Margin 98 ESC Q Set right Margin 99 ESC D Set Horizontal Tab Positions 100 ESC B Set Vertical Tab Positions 101 ESC / Select a VFU Channel 102 ESC b Select VFU Positions 103 ESC 0 Select 1/8-inch Line Spacing 104 ESC 2 Select 1/6-inch Line Spacing 105 ESC 3 Select n/180-inch Line Spacing 106 ESC A Select n/60-inch Line Spacing 107 ESC + Select n/360-inch Line Spacing 108 ESC SP Set Character Space Format control 109 ESC a n Select Justification Mode