Datalogic LaneHawk Quick Reference Manual

959 Terry Street Eugene, OR 97402 USA Telephone: (541) 683-5700 Fax: (541) 345-7140 © 2013 - 2015 Datalogic ADC, Inc. An Unpublished Work - All rights reserved. No part of the contents of this documen- tation or the procedures described therein may be reproduced or transmitted in any form or by any means without prior written permission of Datalogic ADC, Inc. or its subsidiaries or affiliates ("Datalogic" or “Datalogic ADC”). Owners of Datalogic prod- ucts are hereby granted a non-exclusive, revocable license to reproduce and trans- mit this documentation for the purchaser's own internal business purposes. Purchaser shall not remove or alter any proprietary notices, including copyright notices, contained in this documentation and shall ensure that all notices appear on any reproductions of the documentation. Should future revisions of this manual be published, you can acquire printed ver- sions by contacting your Datalogic representative. Electronic versions may either be downloadable from the Datalogic website (www.datalogic.com) or provided on appropriate media. If you visit our website and would like to make comments or suggestions about this or other Datalogic publications, please let us know via the "Contact Datalogic" page. Disclaimer Datalogic has taken reasonable measures to provide information in this manual that is complete and accurate, however, Datalogic reserves the right to change any specification at any time without prior notice. Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A. in many countries, including the U.S.A. and the E.U. All other brand and product names may be trademarks of their respective owners. LaneHawk is a registered trademark of Datalogic ADC, Inc. in the U.S.A. and the E.U. Patents See www.patents.datalogic.com for patent list. See the Regulatory Addendum included with your product for additional regulatory, safety and legal information.

1 Quick Reference Guide Introduction These instructions provide basic connection and usage information for the LaneHawkTM intelligent lighting and camera unit that operates as a Bottom of Basket (BoB) loss prevention unit. Nomenclature and Labeling Figure 1 shows the unit, its cables and the position of the labels and connector bulkhead on its back side. Labels are shown here only for the purpose of indicating their location. For actual label content, view the labels on the product itself. Figure 1. Nomenclature and Labeling 3 4 6 7 8 5 2 1 9 1 Serial Num./Regulatory Label 6 Ethernet Cable 2 Connector Bulkhead 7 AC Adapter 3 Illumination Panel 8 IEC Power Cable 4 Window 9 Top 5 Status Lights

counter). The Ethernet Cable (#1 in Figure 2) should be plugged in first to LaneHawk, then to the appropriate ethernet wall jack. Next, plug the power connector from the AC adapter (#2 in Figure 2) into LaneHawk, then finish by plugging the IEC Power Cable (#8 in Figure 1) into the adapter (#7 in Figure 1), and its other end into the power outlet (#4 in Figure 2). For your convenience, the power plug has been marked with a red tie wrap (#3 in Figure 2) for easy identification. Figure 2. Connect the Cables 1 2 3 4 1 Ethernet Cable 3 Red Tie Wrap 2 Power Connector 4 Power Plug The unit will take approximately 30 seconds to boot-up. During this cycle, the status lights viewed through the window in the front of the unit will flash, except the red (power) light will be on continuously as soon as power is applied. NOTE

3 Start-up Sequence Refer to Figure 3. In normal operation, after the unit has booted- up, the status lights will settle. The Red Power Light (#2 in the illustration) should be on steadily and the adjacent Amber Ethernet Link status light (#3) should flash. After a few seconds, the first Green LaneHawk Server Status Light (#4), next to the Amber Ethernet Link Light, should flash, then remain on steadily. Shortly after that, the illumination panel (#1) should turn on. Figure 3. Viewing the Status Lights and Illumination Panel 2 1 3 4 1 Illumination Panel 3 Amber Ethernet Link Status Light 2 Red Power Status Light 4 Green LaneHawk Server Status Light

When boot-up has completed, the POS monitor should display an indication that LaneHawk is connected. The examples in Figure 4, Figure 5, Figure 6 and Figure 7 show evidence that the LaneHawk function is active. Your POS screen may not resemble the samples below, since POS equipment and software will vary from site to site. Figure 4. Example 1 Monitor Screen 2 1 Soap Soda Soda Too oap S NOTE 1 *LH* = LaneHawk has detected a BoB (Bottom of Basket) item 2 On = LaneHawk is enabled

Quick Reference Guide 5 Figure 5. Example 2 Monitor Screen 2 1 Soda Figure 6. Example 3 Monitor Screen 2 1 1 CONN = Connected 2 *LH* = LaneHawk has detected a BoB (Bottom of Basket) item 1 Bottom of Basket = LaneHawk is enabled (can function) on this POS 2 LaneHawk is connected

1 2 3 1 LaneHawk is not connected 3 LaneHawk has recognized a BoB (Bottom of Basket) item 2 LaneHawk is connected

7 Maintenance The LaneHawk unit requires only routine cleaning of its window using a soft, lint-free cloth dampened with an ammonia-based window cleaner. The window should also be periodically inspected for cracks, scratches or other damage which could inhibit performance. Contact your service provider if there is window damage. Figure 8. Cleaning the Window 1 2 3 DO NOT use abrasive cleaning agents or abrasive pads to clean this product. Harsh chemicals, disinfectants, and cleansers can cause damage which will adversely affect the unit’s performance. CAUTION

in Figure 8: 1 Red Power Light Power 2 Amber Ethernet Link Status Light Network connection status: Flashing = Data is transferring on the network. (ie, the network connection is active) 3 Green LaneHawk Server Status Light Connection to the LaneHawk server: Flashing = has connected to the network (has an IP address and can communicate on the network) Solid = has connected successfully with the LaneHawk server.

9 Troubleshooting If the suggested solutions in the table below are unsuccessful, take note of the current condition of the status lights, then contact your service provider to resolve any problems. SYMPTOM POSSIBLE PROBLEM SOLUTION Red Power Light is off No power Ensure that all power connections are secure. Verify that the power outlet is live. Amber Ethernet Link Status Light is off Ethernet is not connected Check that the ethernet cable is securely connected at the unit and at the network switch. No network communication After checking that ethernet connections are secure, cycle power to the LaneHawk unit. Verify that the network switch is powered on. Confirm that the port on the network switch is working. Green LaneHawk Server Status Light is flashing Network connection is live, but there is no communication with the LaneHawk server. Verify that the LaneHawk server is up and running. Check that the Ethernet cable is securely connected at the unit and at the network switch. Verify that the Ethernet cable is securely connected at the LaneHawk server and at the network switch. After checking that Ethernet connections are secure, cycle power to the LaneHawk unit. LaneHawk performance has degraded unexpectedly The window is dirty Clean the window Other problems Contact your service provider

materials and workmanship for a period of 30 days from product shipment. Datalogic ADC Limited Factory Warranty Warranty Coverage Datalogic ADC (“Datalogic”) hardware products are warranted against defects in material and workmanship under normal and proper use. The liability of Datalogic under this warranty is limited to furnishing the labor and parts necessary to remedy any defect covered by this warranty and restore the product to its normal operating condition. Repair or replacement of product during the warranty does not extend the original warranty term. Products are sold on the basis of specifications applicable at the time of manufacture and Datalogic has no obligation to modify or update products once sold. If Datalogic determines that a product has defects in material or workmanship, Datalogic shall, at its sole option repair or replace the product without additional charge for parts and labor, or credit or refund the defective products duly returned to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts, components, subassemblies or products that have been tested as meeting applicable specifications for equivalent new material and products. Customer will allow Datalogic to scrap all parts removed from the repaired product. The warranty period shall extend from the date of shipment from Datalogic for the duration published by Datalogic for the product at the time of purchase (Warranty period). Datalogic warrants repaired hardware devices against defects in workmanship and materials on the repaired assembly for a 90 day period starting from the date of shipment of the repaired product from Datalogic or until the expiration of the original warranty period, whichever is longer. Datalogic does not guarantee, and it is not responsible for, the maintenance of, damage to, or loss of configurations, data, and applications on the repaired units and at its sole discretion can return the units in the “factory default” configuration or with any software or firmware update available at the time of the repair (other than the firmware or software installed during the manufacture of the product). Customer accepts responsibility to maintain a back up copy of its software and data. Warranty Claims Process In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the claimed defect before the expiration of the applicable Warranty period and obtain from Datalogic a return authorization number (RMA) for return of the product to a designated Datalogic service center. If Datalogic determines Customer’s claim is valid, Datalogic will repair or replace product without additional charge for parts and labor. Customer shall be responsible for packaging and shipping the product to the designated Datalogic service center, with shipping charges prepaid. Datalogic shall pay for the return of the product

11 to Customer if the shipment is to a location within the country in which the Datalogic service center is located. Customer shall be responsible for paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations. Failure to follow the applicable RMA policy, may result in a processing fee. Customer shall be responsible for return shipment expenses for products which Datalogic, at its sole discretion, determines are not defective or eligible for warranty repair. Warranty Exclusions The Datalogic Factory Warranty shall not apply to: (i) any product which has been damaged, modified, altered, repaired or upgraded by other than Datalogic service personnel or its authorized representatives; (ii) any claimed defect, failure or damage which Datalogic determines was caused by faulty operations, improper use, abuse, misuse, wear and tear, negligence, improper storage or use of parts or accessories not approved or supplied by Datalogic; (iii) any claimed defect or damage caused by the use of product with any other instrument, equipment or apparatus; (iv) any claimed defect or damage caused by the failure to provide proper maintenance, including but not limited to cleaning the upper window in accordance with product manual; (v) any defect or damage caused by natural or man-made disaster such as but not limited to fire, water damage, floods, other natural disasters, van- dalism or abusive events that would cause internal and external compo- nent damage or destruction of the whole unit, consumable items; (vi) any damage or malfunctioning caused by non-restoring action as for example firmware or software upgrades, software or hardware reconfig- urations etc.; (vii) the replacement of upper window/cartridge due to scratching, stains or other degradation and/or (viii) any consumable or equivalent (e.g., cables, power supply, batteries, key- pads, touch screen, triggers etc.). No Assignment Customer may not assign or otherwise transfer its rights or obligations under this warranty except to a purchaser or transferee of product. No attempted assignment or transfer in violation of this provision shall be valid or binding upon Datalogic. DATALOGIC'S LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. DATALOGIC SHALL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY CUSTOMER ARISING FROM DELAYS IN THE REPLACEMENT OR

WARRANTY STATEMENT IS THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS. UNDER NO CIRCUMSTANCES WILL DATALOGIC BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOST PROFITS, OR ANY INCIDENTAL, CONSEQUENTIAL IN-DIRECT, SPECIAL OR CONTINGENT DAMAGES REGARDLESS OF WHETHER DATALOGIC HAD ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. Risk of Loss Customer shall bear risk of loss or damage for product in transit to Datalogic. Datalogic shall assume risk of loss or damage for product in Datalogic’s possession. In the absence of specific written instructions for the return of product to Customer, Datalogic will select the carrier, but Datalogic shall not thereby assume any liability in connection with the return shipment.

March 2015 © 2013 - 2015 Datalogic ADC, Inc. All rights reserved.  Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A. in many countries, including the U.S.A. and the E.U. Datalogic ADC, Inc. 959 Terry Street | Eugene |OR 97402 | USA Telephone: (1) 541-683-5700 | Fax: (1) 541-345-7140 www.datalogic.com