Bissell CROSSWAVE Quick Start Manual

Reset Button CROSSWAVE® CONNECTED QUICK START GUIDE STEP 1 Prepare CrossWave a. Make sure CrossWave is plugged into a grounded outlet. b. If the LED on the black box on the back of the unit is blinking green, skip to Step 2. c. If the LED is solid red or blinking red, press and hold the Reset Button until the LED starts blinking green. Once it's blinking green, move to Step 2. STEP 2 Connecting CrossWave to Wi-Fi a. Go to Settings on your iPhone and click on "Wi-Fi". b. Select CrossWave_XXXXXX c. Enter the password (case-sensitive): CrossWave d. Open an internet browser and enter IP address 192.168.4.1 into the URL bar to bring up the login page. e. Enter your home Wi-Fi network name into the SSID field and network password (case sensitive) and tap "Submit". NOTE: An extra space may have automatically been added to the network name on the SSID line. Be sure to delete the space and check that the spelling, punctuation, and letters of your (case sensitive) home Wi-Fi network have been entered correctly. f. When "rebooting" appears, close out of the web browser. The CrossWave is connecting to your WiFi. It may take up to 30 seconds. During this time, the light could be flashing green or solid red. g. When the LED light turns solid green, you are connected. NOTE: If the LED light does not turn solid green, there may have been an issue with your network name and password. Return to Step 1 and repeat the process. 2.b 2.d 2.g 2.f NOTE: CrossWave will automatically reconnect to your home Wi-Fi network when repowered as long as the Wi-Fi router is within range and the password does not change. TIP: Use a paper clip, pen, or toothpick to press the Reset Button. More of a visual person? Scan this code to watch a step-by-step video. If failure continues, please call 1-844-383-2630 or email [email protected] for Consumer Care. Let them know you are part of the CrossWave Connected study. Solid Green = Connected

a. Search for "TestFlight" in the App Store and press "GET". b. Enter your App Store password to download the app. c. Once it shows "OPEN", go back to your main phone screen. NOTE: If you click "OPEN", a Welcome screen will appear. Close out of app and go to Step 2. STEP 2 Install Connected CrossWave app via TestFlight a. Open the email from TestFlight "BISSELL Homecare, Inc. has invited you to test Connected CrossWave". b. Click the blue “View in TestFlight” button. c. A "Welcome to Testflight" screen will appear. Click "Continue". d. A "Terms and Conditions" page will appear. Read through it and click "Accept" on the bottom right. e. TestFlight will open. Click "INSTALL" to install Connected CrossWave. f. When Connected CrossWave is finished installing, click "OPEN". When prompted, enter your email address (the one where the TestFlight email was sent to) and click "Okay". STEP 3 Explore Connected CrossWave a. Each time you open the app, there will be a slight pause on the “CLEAN CONNECT” screen as the app checks for a connection to your CrossWave. b. Once the connection check is complete, the “CROSSWAVE TOUR” screen will appear. Enjoy exploring your CrossWave! c. When you’re ready, click “TO DASHBOARD” to view information such as your last cleaning day, maintenance schedules and troubleshooting. Downloading the TestFlight app and Connected CrossWave app 2.b 2.c 2.d 2.e 2.f 3.a 3.b 3.c CROSSWAVE® CONNECTED QUICK START GUIDE More of a visual person? Scan this code to watch a step-by-step video.