D-Link COVR-3902 Faqs

HW Version Firmware Version App Name App Version A1 1.00 D-Link Wi-Fi 1.0.9 Written By Customer Service Department I of DHQ on Sept 14th, 2017

Q1: How to setup my COVR-3902? ...................................................................... 3 Q2: Can I use a wired connection to set up the router and the extender? .............. 14 Q3: What is the uniqueness of COVR-3902 compare to traditional routers plus range extender solutions? ......................................................................................... 15 Q4: Why DAP-1655 Wi-Fi Range Extender can’t receive signal from DIR-883? ........ 16 Q5: What does the WI-FI button on the back of my COVR-3902 do? ..................... 17 Q6: Does COVR-3902 support AirPlay and Time Machine backups to a connected USB drive? ............................................................................................................ 18 Q7: Does the extender also have MU-MIMO? ...................................................... 19 Device Setup/Installation ................................................................................. 20 Q8: How do I login to my router? ...................................................................... 20 Q9: How do I change the login password? .......................................................... 21 Q10: How do I set up and secure my wireless connection? ................................... 22 General Settings ............................................................................................. 24 Q11: How to clone my PC MAC address to the router? ......................................... 24 Q12: How do I configure DHCP reservation? ....................................................... 27 Q13: How do I configure 802.11 mode on my router? ......................................... 29 Q14: How do I change the router’s IP address? .................................................. 31 Q15: How do I enable remote management for my router? .................................. 33 Q16: How to access the USB on my router? ....................................................... 35 Q17: Does DIR-883 support bridge mode? ......................................................... 39 Q18: Does DIR-883 support VLAN? ................................................................... 40 Firmware Upgrade/Checking ............................................................................ 41 Q19: How to upgrade firmware for router? ......................................................... 41 Q20: How to check firmware version of router? .................................................. 44 Factory Reset ................................................................................................. 45 Q21: How to reset my router to factory default setting? ...................................... 45 Q22: How do I backup/restore the configuration on my router? ............................ 46 Definitions ..................................................................................................... 49 Q23: What is WPS? ......................................................................................... 49 Guest Zone Setting ......................................................................................... 50 Q24: How do I enable Guest Zone/Guest Access on my router? ............................ 50 Connection Checking/Troubleshooting ................................................................ 52 Q25: How many simultaneous users can my Wi-Fi network handle? ...................... 52 Q26: My router is dropping connections, how to fix this? ..................................... 53 Q27: What can I do if I’m having wireless connection problems? .......................... 54 Q28 Why won’t my VoIP device work with my router? ......................................... 55

Q29: How do I enable DMZ on my router? ......................................................... 58 Q30: How do I open ports for routers? .............................................................. 60 Q31: How do I configure inbound filter? ............................................................. 65 Website Filter Setting ...................................................................................... 68 Q32: How do I set up website filter on my router? .............................................. 68 System Log & Statistics ................................................................................... 71 Q33: How to check system log for router? ......................................................... 71 Q34: How to check statistics for router? ............................................................ 75 DNS/DDNS ..................................................................................................... 76 Q35: How do I configure Dynamic DNS on my router? ......................................... 76 Q36: Why am I unable to register my device with dlinkddns? ............................... 78 Q37: How do I disable DNS relay? .................................................................... 79 QoS Setting ................................................................................................... 81 Q38: How do I configure QoS on my router? ...................................................... 81 Time/Schedule ............................................................................................... 83 Q39: How do I configure the time on my router? ................................................ 83 Q40: How do I create schedule on my router? .................................................... 86 VPN Setting .................................................................................................... 88 Q41: How to setup VPN connection? .................................................................. 88 Advanced Application ..................................................................................... 102 Q42: How do I connect two routers together? ................................................... 102

Q1: How to setup my COVR-3902? Method 1: Setup by using a web browser Step 1: Connect the power adapter to the Covr Router and plug into a power socket. Allow about one minute to boot up. Once the power LED is green, it’s ready. Do not plug the extender yet. Step 2: You can use either a wired (Ethernet) or wireless (Wi-Fi) connection to set up your Covr Wi-Fi System. Step 3: Launch a web browser (such as Internet Explorer) and enter http://covr.local or the IP address of the router (default 192.168.0.1), or http://dlinkrouter.local into the address bar:

your password (blank by default) and click Log in. From the Home screen, hover over Settings at the top and click Wizard. Click Next to continue. Step 5: Connect the power adapter to the COVR extender and plug it in near the router. Click Next and allow up to two minutes for the extender to boot up and connect to the router.

prompted to enter your PPPoE user name and password (see step 8). For cable and dynamic connections, if detected, skip to step 7. If the router cannot detect the connection type, the following screen will appear. Select the type of Internet connection you have and click Next. If you have a static connection, select Static IP Address Connection and you will be prompted to enter the IP address, subnet mask, default gateway, and DNS server(s) address(es). Skip to step 9.

continue. Step 9: Enter a Wi-Fi network name (SSID) and a Wi-Fi password. This name and password will be assigned to both the 2.4GHz and 5GHz bands on both the router and extender. Click Next to continue.

the Wi-Fi app for both the router and extender. Write it down and then click Next to continue. Step 11: A summary page will display your settings. If you want to make changes, click Back, otherwise click Finish to continue.

After finishing the configuration of your router and extender and the router boots back up, you may unplug the extender and place in a location between your router and any dead zones. When you plug the extender in, allow up to two minutes to boot. The LEDs will indicate your connection quality to the router. Green means it is a good connection, orange means a fair connection, and red means a poor connection. If orange or red, move the extender closer to the router.

Step 1: Connect your mobile device (mobile phone or tablet) to Wi-Fi SSID/password written on the label at the bottom of your DIR-883 router: Step 2: Install D-Link Wi-Fi App to your mobile device. It’s supportable by both Android and iOS. Step 3: Launch D-Link Wi-Fi App. If your device is connected to SSID on the label, Covr-2600R will be automatically scanned:

Step 5: Input the PPPoE connection username and password: (If you’re not sure about it, please contact your ISP)

Step 7: Input the admin password you’d like to set:

Step 9: You can place your Covr Extender to where you would like to place now. Make sure all 5 LEDs do turn solid green. If not, move the Extender closer to the router:

extender? There is a wired backhaul option. You can connect the Covr router to the Covr extender using an Ethernet cable for better performance. However, the guest zone setting will not be supported.

routers plus range extender solutions? Unlike traditional routers plus range extender solutions where you need to switch from one to another to get the best connection, COVR-3902 works as one network, and automatically connects you to the strongest, most robust signal as you move throughout your home

DIR-883? 1. Ensure the router is in a well-ventilated and open area (Do not put the router in a cabinet or enclosed area). 2. Check and change the location of your DAP-1655 – even a subtle change (2-3 feet) can make a big difference. - Make sure that you move DAP-1655 to the place that the uplink LEDs can be solid green which indicates a solid connection to the uplink router. - 3. Other devices that use 2.4GHz/5GHz wireless band will interfere with your wireless network, including Microwave, wireless cameras, baby monitors…etc. Place other devices in a different area if they are close to each other if you could. Uplink LED for 2.4GHz/5GHz

The WI-FI button on the back of the COVR-3902 is to turn the Wi-Fi On or Off from the router or the extender. Do not push the Wi-Fi button on the back of the Covr Router or Extender unless you would like to turn the Wi-Fi off. Note: If the 2.4Hz and 5GHz lights are not lit on the device, push and hold the Wi-Fi button on the back for 1 second. Covr router: Covr Extender

a connected USB drive? COVR-3902 supports AirPlay, but not supported for the function of Time Machine. Note: AirPlay is a proprietary protocol stack/suite developed by Apple Inc. That allows wireless streaming between devices of audio, video, device screens, and photos, together with related metadata. Originally implemented only in Apple's software and devices, it was called AirTunes and used for audio only. Apple has since licensed the AirPlay protocol stack as a third-party software component technology to manufacturer partners for them to use in their products in order to be compatible with Apple's devices.

COVR1300E (extender) is Wave 2 support solution included MU-MIMO. Note: Multi-user, multiple-input, multiple-output technology Better known as MU-MIMO (Next-Gen AC or AC Wave 2), allows a Wi-Fi router to communicate with multiple devices simultaneously. This decreases the time each device has to wait for a signal and dramatically speeds up your network. Considering that the average household has upwards of eight devices battling for bandwidth simultaneously, MU-MIMO will increasingly improve your Wi-Fi experience. To use MU-MIMO, you must first have a router that supports the technology. Wi-Fi Routers operating on older standards such as Wireless-A, B, G, and N do not support MU-MIMO, and it's only a feature in some of the later Wireless-AC routers. Your safest bet is to look for a router that explicitly states it supports MU-MIMO, Next-Gen AC, or AC Wave 2.

Verify that your computer is connected to the router either via an Ethernet cable or wireless connection, then follow the steps below: Step 1: Open your web browser and enter the IP address of the router into the address bar (not in google). The default IP is 192.168.0.1, or using the link: http://dlinkrouter.local. Step 2: You should be taken to a D-Link login page. By default, the username is admin and no password is required. Note: Administering a Router over Wi-Fi: Setting up a router for the first time is best done over a wired connection so that your connection isn't dropped if the security or wireless settings are changed the process. However, it can be done over wireless too. When connecting to a router via Wi-Fi, keep the computer close to the router - in the same room if necessary - to avoid connection drops due to interference or weak wireless signals.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Fill in the password you’d like to set and click Save:

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless

name (dlink-xxxxx) and enter a unique wireless network name (This is the name you will see when scanning for wireless networks on your computer/wireless device). In the password field, remove the default password and enter a new one of your choice. (Must be a minimum of 8 characters), then click Save.

Some cable internet providers may request you to clone PC Mac address in order to go online through the router. It is recommended to clone MAC address from computer which was able to go online when connected to modem. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Setting -> Internet

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Connected Clients from the Home Tab: Step 2: Click the Pencil Icon next to your client you’d like to adjust:

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless

Step 3: Click Save to save your configuration.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Network

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click Advanced Settings, and enable Remote Management, then click Save. The default remote management port: 8080. Note: To access your router remotely, from a web browser enter: http://:8080. e.g. http://172.17.2.37:8080

Step 1: Connect your USB drive to the USB port on your router. Step 2: Click on the Setting -> USB Sharing, and confirm if “Windows File Sharing (SAMBA)” is enabled:

+ R” on your key board. Then type “\\192.168.0.1” and press OK. (192.168.0.1: Your router IP address). Then your USB drive shall be accessible. Step 4: Right click your USB Drive and select Map Network Drive.

DIR-883 does not support bridge mode. Currently, the models support bridge mode are: DIR-895L, DIR-885L, DIR-880L, DIR-868L, DIR-865L, DIR-605L.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> Upgrade

1. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. The firmware version can be found at the upper right of the page. 2. Or click Management -> System Admin:

If you forget the password of your router’s configuration interface, you can do a factory reset to return the settings to the factory defaults. Impact of Factory Reset: (1) Erase all current settings, and this action cannot be undone. (2) The password for the Administrator (Admin) account will be reset to the default. (3) Resetting the router does not reset the firmware to the previous version Step 1: With the unit on, use the end of a paperclip to press the reset button for seven seconds, which is located inside a small hole on the base of the unit. The power light on the front of the router will turn orange to indicate that the unit is restarting. Step 2: The unit will reboot automatically. Once the power light stops blinking, the unit has been reset and is ready to use.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click System

file from your local hard drive. Once selected, click Restore. configuration file you selected

Wi-Fi Protected Setup (WPS) is a standard to connect wireless devices together easily and secure. To use WPS, your product must support WPS and be compatible with WPA/WPA2 security. To use, simply press the WPS button on your router or access point, and then press the WPS button on your wireless client (sometimes may be enabled by software) within 2 minutes. The router/access point will automatically configure your client with your Wi-Fi name (SSID) and Wi-Fi password.

Q24: How do I enable Guest Zone/Guest Access on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless Step 2: Click the Guest Zone tab:

The more devices that are simultaneously connected to your device, the slower the transfer speed will be for each device. D-Link recommends 15 simultaneously connected users as the maximum number.

If your router is not performing properly (freezing, automatically rebooting, disconnecting…etc.), this could be happening for a number of reasons. Please check the following: 1. Ensure the router is in a well ventilated area. If the router does not get adequate airflow, it could overheat. 2. Ensure the firmware is up to date. Firmware is the "brain" of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing. Please follow this link for instructions of how to upgrade the firmware- How to upgrade firmware for router? 3. Perform a factory reset on the router. Please follow this link for instructions: Reset your router to factory default setting?

If you are experiencing any of the below wireless problems: - Slow Wireless Speeds - Wireless Connection Drops - Low Wireless Signal Note: An easy way to determine if the issue is with the router or with the wireless device is to see if the issue exists on multiple devices. If you internet is slow or is only dropping on one of multiple devices/computers, then the issue is probably not with the router. If the router is the main cause, all devices connected will be affected. 1. Check or change the location of your router. Even a subtle changes (2-3 feet) can make a big difference. - Ensure the router is in a well ventilated and open area. Do not put the router in a cabinet or enclosed area - Other devices that use the 2.4GHz/5GHz wireless band will interfere with your wireless network, these include microwaves, wireless cameras, baby monitors. If needed, place the router or the other devices in a different area if they are close to each other. - Wireless signals will degrade (or die completely) when going through brick (fireplace), metal (file cabinet), steel, lead, mirrors, water (fish tank), large appliances, glass, etc. 2. Ensure that your router is running the latest firmware version. Please follow this link for instructions of how to upgrade the firmware- How to upgrade firmware for router?

1. Please confirm if you load the latest firmware in your router. You can review the process of firmware version checking and upgrading process below: (1) Firmware version checking: How to check firmware version for your router? (2) Firmware upgrade process: How to upgrade firmware for your router? 2. Disable the SIP ALG feature on your router SIP ALG allows devices and applications using VoIP (Voice over IP) to communicate across NAT. Some VoIP applications and devices have the ability to discover NAT devices and work around them. This ALG may interfere with the operation of such devices. If you are having trouble making VoIP calls, try turning this ALG off. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: First, click Feature -> Firewall:

Q29: How do I enable DMZ on my router? DMZ should only be used if you have a computer/device that cannot run Internet applications properly from behind the router. Note: By enabling the DMZ (Demilitarized Zone) feature, you are allowing the router to forward all incoming traffic from the internet to the device specified, virtually disabling the routers "firewall protection". This may expose the device to a variety of security risks, so only use this option as a last resort. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> Firewall

device only), then click Save.

Scenario 1: Single Port: By default, your router will block all incoming connections (into your network) and allow all outgoing connections to the Internet. In some cases, you may need to allow some connections into your network (for Example: Using the Remote Desktop Application). To do this, you must open ports on your router. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Feature -> Port Forwarding

Step 3: Create your rule (FTP server as example), then apply - Name- Enter a name for the rule (i.e. Web Server 1) - Local IP: Specify the IP address of the device you are opening the port for - Protocol: Specify the traffic type (TCP or UDP) - Note: If you are not sure, choose BOTH - External/Internal Port: Enter the port number you want to open (i.e. 21, for FTP)

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Feature -> Port Forwarding Step 2: Enter the TCP port numbers you want to open: - Name- Enter a name for the rule (i.e. Web Server 1) - Local IP: Specify the IP address of the device you are opening the port for - TCP Port: Enter the TCP port numbers you want to open - UDP Port- Enter the UDP port numbers you want to open Note: You can enter the ports in multiple different ways- Range (50-100) Individual (80, 68, 888) Mixed (1020-5000, 689)

When you use the Virtual Server, Port Forwarding, or Remote Administration features to open specific ports to traffic from the Internet, you could be increasing the exposure of your LAN to cyberattacks from the Internet. In these cases, you can use Inbound Filters to limit that exposure by specifying the IP addresses of internet hosts that you trust to access your LAN through the ports that you have opened. You might, for example, only allow access to a game server on your home LAN from the computers of friends whom you have invited to play the games on that server. Inbound Filters can be used for limiting access to a server on your network to a system or group of systems. Filter rules can be used with Virtual Server, Gaming, or Remote Administration features. Each filter can be used for several functions. For example a "Game Clan" filter might allow all of the members of a particular gaming group to play several different games for which gaming entries have been created. Meanwhile, an "Admin" filter might only allow systems from your office network to access the WAN admin pages and an FTP server you use at home. If you add an IP address to a filter, the change is effected in all of the places where the filter is used. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click on Features on the top and then Firewall

click Add Rule Step 3: Create your rule

Note: If you’d like to block specific IP addresses accessing your router, please select “Turn IPV4 Filtering ON and DENY rules listed” from the drop-down menu.

Q32: How do I set up website filter on my router? Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> Website Filter

sites from the drop-down menu. All other sites will be accessible. If you want to specify a list of sites to allow, select ALLOW clients access to ONLY these sites from the drop menu. All other sites will be blocked.

enter the URL or domain you wish to deny or allow access to in the Website URL/Domain column, and click save. Note: 1. If you wish to delete a rule, click on its trash can icon in the Delete column. If you wish to edit a rule, simply replace the URL or domain. 2. The https website can’t be blocked by website filter. For example: Facebook, YouTube, Amazon…etc. If necessary, please apply OpenDNS paid service to fulfill your requirement. The service website is as below: https://www.opendns.com/setupguide/. There are 15 days for free trial. Sign up for new account, follow the setup guide to establish the service, and start enjoy the stunning service provided by Cisco. Note: Please confirm if DNS relay is enabled. (It’s enabled by default)

Q33: How to check system log for router? There are 3 methods to check system log of router. Select Management -> System Log, and follow the methods as below:

Step 1: Download system log server application, ex: Kiwi Syslog Server: http://www.kiwisyslog.com/free-tools/kiwi-free-syslog-server Step 2: Click File -> Setup, and fill in the IP address of your network device, then click Add: Step 3: Enable “Enable Logging to Syslog Server”, and fill in the IP address of the PC installing Kiwi Syslog Server:

Step 1: Setup the e-mail information as below: Step 2: You will receive the log email:

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> Dynamic DNS Step 2: Enable Dynamic DNS, and enter your Dynamic DNS account information, then save:

https://www.dlinkddns.com/signin/, then fill in the required information.

When validating your D-Link device with dlinkddns, you may receive an "Unknown Serial Number/Unknown MAC Address" error. Please confirm the information you are entering is correct. You can find the needed information on the product label of the back/bottom of the router/device. Note: When entering the MAC address, you MUST enter it in the following format, including colons, e.g. 12:34:56:78:91:01

If enabling DNS relay, your computers will use the router for a DNS server. Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Network

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click Features -> QoS Engine

empty slot and release the mouse button. The card will move to the priority slot. If you want to remove a priority assignment from a device and return it to the All Devices list, click the cross icon in the top right of the device card.  A maximum of one device can be assigned Highest priority.  A maximum of two devices can be assigned High priority.  A maximum of eight devices can be assigned Medium priority. Step 3: Click Save to save the current configuration.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule

the time with the specific region, and enable daylight saving if required, and click Save.

time as needed and click Save.

Please launch your browser and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule Step 2: Click Schedule:

Step 4: Create your Schedule and click Apply. The example below shows the scheduled time from 8:00-19:00.

First and foremost, please enable L2TP over IPSec, and setup Username/password/PSK to vpn/vpn/11111111, respectively: Step 1: Click Features -> Quick VPN

then click Save

Step 1: Initial configurations (only once at the first time): Right-click the network icon on the bottom-right side of Windows screen, and click "Open Network and Sharing Center". Step 2: Click "Set up a new connection or network" on the "Network Sharing Center":

Step 5: You have to input the destination SoftEther VPN Server's IP address or hostname here: Enter either hostname or IP address on the "Internet address" field on the configuration wizard.

Step 7: When "The connection is ready to use" message appears, click the "Close" button. Do not click the "Connect now" button.

Step 9: The currently defined VPN connection settings are listed. Right click the icon you created in the previous step, and click "Properties":

"Network" tab.) Choose "Layer 2 Tunneling Protocol with IPsec (L2TP/IPSec)" on the "Type of VPN" drop-down list. The following screen will appear. Click "Use preshared key for authentication" and input the pre-shared key on the "Key" field.

screen will appear. "User name" and "Password" fields should be filled automatically if you enable password-saving options in previous steps. If not, input both "User name" and "Password" fields. Click the "Connect" button to start the VPN connecting attempts. Step 12: If the VPN connection is successfully established, a VPN connection icon will be listed on the screen which appears when you click the network icon on the bottom-right of Windows screen. The status of the VPN connection icon should be "Connected".

Step 1: Go to Settings -> More -> VPN, then add new VPN profile: Step 2: Edit the name of VPN connection and select VPN type as L2TP/IPSec PSK: