DogWatch SmartFence Quick Start Manual

Name:� � � � ������Phone: Email:�� troUBleShootIng tIPS  I am not getting email or text message notifications. o� You�only�receive�a�message�if�the�system�sends�an�alert. o���Is�your�Communication�Portal�connected�to�the�Internet?�� Is�the�Internet�light� on�the�Portal�green?�� o� Make�sure�your�alert�preferences�are�turned�ON.�� -�Go�to:�� �SettingS & Configuration > Manage alertS.��� ��Green�means�Alert�is�ON,�Red�means�Alert�is�OFF o���Check�System�UIDs�to�make�sure�they�are�entered�correctly.� -�Go�to:�� �SettingS & Configuration �>�SYSTEMS o���Make�sure�your�email�and�cell�phone�number�are�entered�correctly.� -�Go�to:�� �SettingS & Configuration >�ACCOUNT�INFO  I am not seeing my pet’s activity on my SmartFence WebApp. o���Is�the�Collar�linked�with�your�pet’s�profile�on�his/her�profile�page? o���Is�your�Communication�Portal�connected�to�the�Internet?�� Is�the�Internet�light� on�the�Portal�green?� o���Does�the�collar�battery�need�to�be�replaced? o���Updates�are�only�sent�once an hour�and�only�if�the�Collar�is�in� communication�range�of�the�Portal.�If�the�Collar�has�been�out�of�range,� activity�information�will�be�stored�(up�to�12�hours�of�activity)�and�the� WebApp�will�be�updated�when�the�Collar�reconnects�with�the�Portal.� ���� Communication Link Reboot To�reboot�the�communication Portal,�cycle�the�power�by�unplugging�the�power� cord�and�plugging�it�back�into�the�Portal.�Allow�30�seconds�for�the�Portal�to� reconnect�to�the�internet. Quick Start Guide a B c hoW It WorkS the DogWatch Smartfence allows you to: •� monitor your Smartfence remotely. •� receive alerts related to your Smartfence. •� customize alerts for yourself and your contacts. •� monitor your pet’s daily, weekly & monthly activity levels. The�containment�features�of�the�DogWatch�Hidden�Fence�are�independent�� of�the�communication�features�of�the�SmartFence.� The�Hidden�Fence�will�continue�to�work�if: the Portal or the Internet is turned off or loses power. the Smartfence collar goes out of communication range of the Portal. SmartCollar™ SmartFence™ Transmitter Communication Portal SmartFence communication Portal sends information and notifications to desktop and mobile devices. SmartFence collar sends information to the SmartFence Communication Portal. SmartFence transmitter sends information to the SmartFence Communication Portal. The SmartFence WebApp is accessible from desktop & mobile devices. Updates once an hour. Updates every 2 minutes. ** ImPortant ** ���©�2016�DogWatch�Inc.�All�rights�reserved.�Printed�in�the�USA.�����������������������295086�Rev�A�12-16 www.dogwatch.com��-��(800)�793-3436 for more troubleshooting Information: http://www.dogwatch.com/customer-resources/

v go to the Smartfence Webapp by typing www.smartfence.dogwatch.com in the address bar. w Select “new account” x follow the on screen instructions to set up your account ��������and�create�your�User�and�Pet�Profile. Portal InDIcator lIght key The�lights�on�the�communication Portal�indicate�the�status�of�your�SmartFence. A B C create a USer & Pet ProfIle Android u go to: smartfence.dogwatch.com on your mobile browser (chrome is recommended) v click on the menu Button w Select “add to home screen” x Confirm�by�clicking�“add” iPhone and iPad u go to: smartfence.dogwatch.com on your mobile browser (Safari is recommended) v click on the Bookmark icon� w Select “add to home screen” x Confirm�by�clicking�“add” SaVe Smartfence Icon u Place the Portal in a location near your home router and near a power outlet. v Plug the Portal into power using the cable provided. w connect the Portal to your home router using an ethernet cord (included with your Smartfence). the Portal Indicator lights should initially display as shown Portal home router Portal Power outlet home router Portal Power outlet j k l connect commUnIcatIon Portal After you set up your User & Pet Profile (Step A), you can save the SmartFence icon to the Homescreen on your mobile devices. The icon opens the WebApp. This SmartFence Icon should now appear on your mobile device Home screen and is the link to your SmartFence WebApp. Click�the�icon�to�open�the�SmartFence�WebApp. Older Androids u go to: smartfence.dogwatch.com on your mobile browser v click on the menu Button w Select “add to Bookmarks” add label, e.g., ‘Smartfence’ x open the Bookmarks screen and press the bookmark you created; select “add to home screen” May take Up to 30 seconds for Indicator to turn GREEN May take Up to 2 minutes for Indicator to turn GREEN May take Up to 1 hour for Indicator to turn GREEN Boundary Loop Internet Collar Green Connected / Working Connected to Internet Connected / Working Green/Red Initial connection to Portal not yet made N/A Initial connection to Portal not yet made Red No power, wire break, surge damage, etc. Not connected to Internet (check router) Low or dead battery, damage, out of range for more Information: http://www.dogwatch.com/customer-resources/ comPlete the SetUP anD ProfIle ScreenS  CREATE�ACCOUNT Note the email address and password for your SmartFence. Email: Password:  NEW�SYSTEM�SETUP  CHOOSE�A�COUNTRY  USER�PROFILE  ADD�A�PET Boundary loop Indicator Turns�GREEN�after�the� Transmitter�is�connected�to� the�Communication�Portal. Internet Indicator light will turn GREEN after connection is made. It may take up to 30 seconds. Internet Indicator Turns�GREEN�after�the�� Communication�Portal� connects�to�the�internet. Paw Indicator Turns�GREEN�after�the� SmartCollar�connects�to�� the�Communication�Portal. Smartfence™ SyStem InformatIon You�will�need�to�enter�the�UID�numbers�during�the�setup.�The�UID�numbers�are�on�� the�labels�of�each�component�(the�Communication�Portal,�Collar�and�Transmitter.) Dealer ID: Portal UID: transmitter UID: collar 1 UID: Dog 1: collar 2 UID: Dog 2: collar 3 UID: Dog 3: Recommended Internet browsers: Chrome, Safari, Explorer, or Firefox The SmartFence ‘WebApp’ cannot be downloaded from the ‘App Store’ or ‘Play Store’.