VeriFone VX680-GPRS Operation & User’s Manual

Processing a contactless sale Refunding transactions • Insert the chip card into the terminal. • Key in the transaction amount and select the OK button. • If cashback is prompted, select ‘YES’ to enter the cashback amount or ‘NO’ to continue the transaction. • If prompted, ask the customer to enter their PIN into the terminal and select the OK button to continue. • Follow the on-screen prompts to complete the transaction. NB: Removing the card before being prompted will void the transaction. NB: If prompted, you must press ‘Accept’ to ensure the transaction is processed correctly. • Press the enter button or touch the terminal screen to activate the main menu. • Select the ‘Sale’ or ‘Sale W Cash’ option as required. • Key in the transaction amount and press the OK button. • Ask the customer to hold their card against the tap indicator. »» If the terminal beeps, the card has been read. Follow the on-screen prompts to complete the transaction. »» Otherwise the terminal will display prompts below the tap indicator to indicate how to proceed. • Select ‘Refund’ from the main menu. • Enter the management password if prompted. • Follow the on-screen prompts to complete the transaction. PORTABLE HARDWARE VERIFONE VX 680 -GPRS Getting to know your portable terminal VERIFONE VX680 - GPRS USER GUIDE Having difficulties? We’re only a phone call away 0845 111 0801 @SagePay_UK SagePayUK www.sagepay.co.uk

for tip is displayed. • Select ‘YES’ to add a tip, otherwise select ‘NO’. • The customer may enter a tip amount and select the OK button. • Follow the on-screen prompts to complete the transaction. Transaction with tip* (Optional feature available to certain merchants) • Select the ‘Sale’ or ‘Sale W Cash’ option as required. • Key in the transaction amount and select the OK button. • Key in the customer card number and select the OK button. • If the customer is present, select ‘YES’ when prompted. • If the customer is making a payment over the phone, please select ‘NO’ where you may be prompted to enter further customer details. • Key in the card expiry date and select the OK button. • Follow the on-screen prompts to complete the transaction. Keying in a card sale • Select the ‘Duplicate’ option. • To print a duplicate receipt of the last transaction performed select the OK button. • To print a duplicate of any other transaction receipt, key in the transaction sequence number (located on the original receipt) and select the OK button. NB: Duplicate receipts can only be obtained for unbatched transactions. • Select the ‘Reports’ option. • Enter the management password if prompted. • Select the relevant report option to print it. • To pre-authorise a card, select ‘Preauth’ from the main menu and follow the prompts on the terminal. • To complete the transaction select ‘Completion’ or ‘Final Auth’ from the main menu and follow the prompts on the terminal to complete the sale. • If the terminal is configured to automatically batch at a designated time please ensure that the terminal remains powered on. • Otherwise manually upload the batch at the required time. »» Select ‘Batch’. »» Enter the management password if prompted. »» Select ‘Upload Batch’. »» Reports will be printed once the batch has been successfully uploaded. Printing duplicate receipts Printing a report Hotel functionality* (Optional feature available to certain merchants) Banking/Batching If your terminal is configured to perform Batching it should be conducted at the end of each business day. Screen Prompt: Possible Cause: Solution: Stand-in-mode Common prompts and troubleshooting Terminal has lost network connectivity. • Press the Network button. • Check the displayed network screen for information on the connection status. • Restart the terminal, this may help the terminal to re-connect to the network. • Call the Helpdesk for further assistance. Screen Prompt: Possible Cause: Solution: Declined The issuer/acquirer has declined to authorise the transaction. Ask the customer to pay by some other means. Screen Prompt: Possible Cause: Solution: Transaction referred The issuer/acquirer has referred the transactions; voice authorisation is required. Contact the merchant bank to obtain voice authorisation, the referral number should appear on the terminal screen. Screen Prompt: Possible Cause: Last pin attempt The customer has one PIN attempt remaining. Entering the PIN incorrectly again will block the card. *This feature only applies to certain businesses All Help desk numbers are listed at rear of User Guide 236128