Telecom FM onestream gfx Programming Manual

2 Document Control Date Document Version Change Authority Oct 2006 Draft 1 First Draft Release of Document Jan 2007 Draft 2 Added Status web page May 2007 3 Added Flexible / Failover Routing Jan 2008 4 Added OneStream Versions Feb 2008 5 Updated web interface / added s routing Nov 2008 6 Updated web interface / added isdn Nov 2008 7 Added Virtual Extensions Nov 2009 8 Updated features / web interface Jul 2010 9 New options added EC Declaration of Conformity Guarantee The OneStream is supplied with a 1-year return to base warranty which covers any defect in design or manufacture. No other warranties whatsoever are given. If a faulty unit is required to be returned within the terms of the warranty a completed Returns Form must be returned with the faulty unit. TelecomFM shall accept no liability for any error or damages of any kind resulting from the use of this document or the equipment it relates to. No responsibility is assumed by TelecomFM for the use or reliability of the OneStream when used in a situation or with other equipment not supplied or specified by TelecomFM. The wording in this document may change from time to time. Please refer to the TelecomFM web site www.telecomfm.co.uk for the latest release. EC Declaration Of Conformity to R &TTE Directive 1999/5/EC Manufacturer: TelecomFM Development Ltd 895 Plymouth Road Slough Berks SL1 4LP UK Product/Apparatus: Onestream Type Number: FX Declaration I declare that above product conforms to all the applicable requirements of EU Directive1999/5/EC and is CE-marked accordingly: Article 3.1a: EN 60950-1:2001 LVD Directive EN 50392:2002 RF Exposure Evaluation Article 3.1b: EN 301 489-7 V1.2.1 & EN 301 489-1 V1.6.1 Article 3.2: EN 301 511 V9.0.2

3 CONTENTS 1 INTRODUCTION ......................................................................................................... 5 2 NETWORK SETTINGS ................................................................................................. 5 3 FINDING THE IP ADDRESS OF THE ONESTREAM UNIT ................................................ 6 3.1 INSTALLING THE ONESTREAM SCANNER APPLICATION ................................................ 6 3.2 USING THE ONESTREAM SCANNER APPLICATION ........................................................ 8 4 THE WEB CONFIGURATION UTILITY ........................................................................ 11 4.1 STARTING THE WEB INTERFACE ............................................................................. 11 4.2 HOME / STATUS PAGE ........................................................................................... 13 4.2.1 System Information ......................................................................................... 14 4.2.2 Status ............................................................................................................ 14 4.2.3 SIP Networks .................................................................................................. 14 4.2.4 SIP Extensions ................................................................................................ 14 4.3 GROUPS .............................................................................................................. 15 4.3.1 Adding a Group ............................................................................................... 17 4.3.2 Editing an Existing Group .................................................................................. 18 4.3.3 Deleting a Group ............................................................................................. 19 4.3.4 Group Options ................................................................................................. 20 4.3.4.1 GSM (OneStream G / GFX / GBRI only) ........................................................ 20 4.3.4.2 Analogue FXS (PBX) (OneStream FX / GFX only) ............................................ 23 4.3.4.3 Analogue FXO (PTT) (OneStream FX / GFX only) ............................................ 25 4.3.4.4 ISDN TE (OneStream BRI / GBRI only) .......................................................... 27 4.3.4.5 ISDN NT (OneStream BRI / GBRI only) ......................................................... 29 4.3.4.6 SIP Network .............................................................................................. 31 4.3.4.7 SIP Extension ............................................................................................ 34 4.3.4.8 H.323 ....................................................................................................... 36 4.3.4.9 DISA (Direct Inward System Access) ............................................................ 37 4.4 ROUTES .............................................................................................................. 38 4.4.1 Adding a Route ............................................................................................... 39 4.4.2 Editing An Existing Route .................................................................................. 44 4.4.3 Deleting A Route ............................................................................................. 45 4.5 ADVANCED .......................................................................................................... 46 4.5.1 Audio Settings ................................................................................................ 47 4.5.2 SIP Settings ................................................................................................... 47 4.5.3 STUN Settings ................................................................................................. 48 4.5.4 Digit Timeouts ................................................................................................ 49 4.5.5 ISDN Settings ................................................................................................. 50 4.5.6 Other Advanced Settings .................................................................................. 50 4.6 SMS (ONESTREAM G, GFX AND GBRI ONLY) ............................................................. 51 4.6.1 Sending a Message .......................................................................................... 52 4.6.2 Inbox............................................................................................................. 52 4.6.3 Sent Messages ................................................................................................ 53 4.7 SMS OPTIONS ...................................................................................................... 54 4.8 SECURITY ............................................................................................................ 56 4.8.1 Change Web Interface Password ........................................................................ 57 4.8.2 SIM Lock (OneStream G / GFX / GBRI only) ........................................................ 57 4.8.3 Phone Lock (OneStream G / GFX / GBRI only) ..................................................... 60 4.9 LAN SETTINGS ..................................................................................................... 63 4.10 TIME / DATE ...................................................................................................... 65 4.10.1 Set Date & Time ........................................................................................... 65 4.10.2 Set Timezone ............................................................................................... 65

4 4.11 LOAD/SAVE CONFIG ........................................................................................... 66 4.11.1 Load ........................................................................................................... 66 4.11.2 Save ........................................................................................................... 67 4.11.3 Factory Reset ............................................................................................... 67 4.12 UPDATE FIRMWARE ............................................................................................ 68 4.12.1 Local Update ................................................................................................ 68 4.12.2 Remote Update ............................................................................................ 69 4.13 DIAGNOSTICS ................................................................................................... 70 4.13.1 Current Logs ................................................................................................ 71 4.13.2 Log Options ................................................................................................. 71 4.13.3 Save Log Files .............................................................................................. 72 4.13.4 Send Logs/Config to TelecomFM ...................................................................... 72 4.13.5 Record Audio ............................................................................................... 73 4.13.6 Ping Host ..................................................................................................... 73 4.14 RESTART .......................................................................................................... 74 4.15 LOGOUT ........................................................................................................... 75 5 ADDITIONAL FEATURES ........................................................................................... 76 5.1 VIRTUAL EXTENSIONS ........................................................................................... 76

5 1 Introduction Please refer to the OneStream Hardware Installation Guide for instructions on the physical installation of the unit. In order to program the OneStream unit it must be connected to a 10Mb/s or 100Mb/s Local Area Network and you must have access to a PC connected to the same network. If no Local Area Network is available the OneStream unit can be configured by connecting it to a PC via a standard Ethernet Crossover cable. All of the configuration options for the OneStream unit are controlled via a Web Configuration Utility that can be accessed from any standard web browser on your PC. No special software needs to be installed on the PC to access the Web Configuration Utility, however a OneStream Scanner utility is available to assist in finding the IP Addresses of any OneStream units installed on your Local Area Network. Refer to the following sections for more information. 2 Network Settings The Network settings for the OneStream Unit can be configured in 2 ways – static assignment or dynamic assignment. When the unit is powered on for the first time it will search for a DHCP Server and request an IP Address (ensure that the Ethernet Cable is connected to the unit before powering it on). If no DHCP Server is found then the unit will use its default IP Address, 192.168.0.1. This Static IP Address can be changed from the web configuration utility.

6 3 Finding the IP Address of the OneStream unit If the OneStream has been assigned an IP Address automatically from a DHCP Server or if a static IP Address has already been set then the IP Address of the unit can be found using the OneStream Scanner application, which is available to download from the Support section of the TelecomFM website, www.telecomfm.co.uk. 3.1 Installing the OneStream Scanner Application a. Double-click the “OneStream Scanner Setup.exe”. The following dialog box will be displayed: b. Click the Setup button. After the files have been extracted the following will be displayed c. Click the OK button. The following dialog will be displayed:

7 d. To install to the Default folder location click the Icon of a computer. The following dialog will be displayed: e. Click the Continue button to start the installation. When the installation has finished the following dialog will be displayed: f. Click the OK button to exit the installer. The OneStream Scanner is now installed and ready to use.

8 3.2 Using the OneStream Scanner Application a. Click on the Start menu, All Programs, OneStream Scanner, OneStream Scanner to start the application. The following window will appear: b. To scan the network that your PC is connected to for OneStream units using the default program options click the Start Search button. This will scan the Class C network subnet that the PC is in. For example, if the IP Address of the PC was 192.168.100.32 then the application would scan from 192.168.100.1 to 192.168.100.254. A progress bar will be displayed. Any OneStream units found in the network will be listed at the top of the application. The IP Address and MAC Address of each unit will be shown. When the progress bar reaches the right the scan is complete:

9 c. Click on the IP Address of the unit you wish to configure and the Web Configuration Utility will be launched. d. Using Advanced Options: To search an alternative range of IP Addresses to the default subnet click the Advanced button. The following dialog will be displayed:

10 To specify a range of IP addresses to scan select the Manual option and enter the Start and End IP Addresses of the range. For example, to scan the range 192.168.50.10 – 192.168.51.80 the dialog would look as follows: Click the OK button to return to the Main program window and then click the Start Search button to scan the new range of IP Addresses: To return to the Automatic Search option click the Advanced button again. Select the Automatic option and click OK.

11 4 The Web Configuration Utility The Web Configuration Utility is used to configure all of the options for the OneStream unit, including Networking, Interfaces, Routing, Security and Audio settings. In order to access the Web Configuration Utility the IP Address of the OneStream must be known. If the IP Address is not known refer to Section 3 above for instructions on finding the address. 4.1 Starting the Web Interface a. From any PC connected to the same network subnet as the OneStream unit open the Internet Explorer web browser. b. In the Address Bar of the Internet Explorer window type the IP Address of the OneStream unit and press the Enter key. You will be presented with the Login screen for the OneStream unit: Address Bar c. Enter the Password for the OneStream unit and click the Login button. The default password is 12345678. If the password entered is correct you will be taken to the Welcome (Home) page

12 d. You can now select from the Links on the left of the Page to configure the OneStream unit. The options are as follows: Home / Status Shows the system configuration and the basic status of the interfaces. Groups Create logical groups of interfaces and configure options for these groups. Routes Configure the Routing table that determines how calls, presented to one group, are routed to another group. Advanced Provide settings for more advanced requirements. SMS Send and Receive SMS Messages SMS Options Sets options for SMS sending and change the SMS Password Security Configure Security Options including GSM Locks and change the Web Interface Password. LAN Settings Configure the Network Interface and select between Automatic (DHCP) and Static configurations. Time/Date Set the Time and Date, select the current Timezone and configure automatic Time and Date Updates (NTP). Load/Save Config Backup and Restore the unit’s configuration or restore the Factory Default configuration. Can also be used to transfer configurations from one OneStream unit to another. Update Firmware Perform Local or Remote updates of the system software. Diagnostics Troubleshoots problems and collects trace. Restart Perform a restart of the unit. Logout Logout from the Web Interface. Select this option when you have finished configuring the unit. All of these Options are explained in more detail in the following pages.

13 4.2 Home / Status Page Shows the basic system configuration and the status of the operational interfaces.

14 4.2.1 System Information Displays information about the OneStream unit including Serial number, IP address and firmware version. 4.2.2 Status Lists all of the physical interfaces (GSM/FXS/FXO/NT/TE) available and shows their current status. 4.2.3 SIP Networks The SIP Networks section displays the current status of all SIP network registrations that have been setup on the OneStream unit. This will show whether the unit has registered successfully or whether there is a problem that is preventing registration, such as the wrong password being entered in the Group or if a firewall is blocking the port being used for registration. Note that only SIP groups where the “Registration Required” checkbox has been checked will be shown on this page. 4.2.4 SIP Extensions The SIP Extensions section will list all SIP Extensions that have been setup using the Groups tab. The status of each extensions will be shown (whether it is registered successfully to the OneStream or not) and for each registered extension the IP Address will be displayed.

15 4.3 Groups The Groups Page allows you to setup physical interfaces into logical groups. These Groups are then used later to setup call routing options. The following group types are available depending on the version of OneStream purchased: GSM (OneStream G / GFX / GBRI only) Group containing 1 or more of the OneStream’s GSM ports. These ports provide direct access to the GSM network. Analogue FXS (PBX) (OneStream FX / GFX only) Group containing any number of FXS (PBX) ports. These ports are connected to the Trunk ports of a PBX or directly to analogue phones. Analogue FXO (PTT) (OneStream FX / GFX only) Group containing any number of FXO (PTT) ports. These ports are connected to the Extension ports of a PBX or to PTT lines. SIP Network (All OneStream versions) Group used for connection to a SIP Registrar or SIP based IP PBX in order to route IP Based Calls. SIP Extension (All OneStream versions) Group used to allow a SIP device to register to the OneStream as an extension.

16 H.323 (All OneStream versions) Group used for connection to an H.323 Gatekeeper or H.323 based IP PBX in order to route IP Based Calls. ISDN NT (OneStream BRI / GBRI only) Group containing Basic Rate ISDN ports. These ports are connected to Network Termination equipment or the S0 extension ports of a PBX. ISDN TE (OneStream BRI / GBRI only) Group containing Basic Rate ISDN ports. These ports are connected to Terminal Equipment such as ISDN phones or the S0 Trunk ports of a PBX. DISA (Direct Inward System Access) (All OneStream versions) Group used to allow incoming calls to be answered and a secondary dialtone to be offered, allowing the caller to dial a new number and be routed accordingly.

17 4.3.1 Adding a Group To add a new group, use the following procedure: a. Click the Groups link from the left hand menu. b. Click the Add Group button. The following screen will be displayed: c. Select the required Interface Type from the drop-down list. The options for the type of interface selected will then be displayed. d. Enter a Name for the Group and fill in all of the required options – these options are described in detail for each Interface Type below. e. Click the Add button to add the new group. Click the Cancel button to undo any entry. Note that if you add or modify a group any active calls will be disconnected.

18 4.3.2 Editing an Existing Group To edit an existing group, use the following procedure: a. Click the Groups link from the left hand menu. b. Click the Edit icon next to the Group that you wish to modify. The following screen will be displayed: c. Make any changes that are required – the options are described for each interface below. d. Click the Save button to apply the changes to the Group. Click the Cancel button to undo any changes made to the Group. Note that if you add or modify a group any active calls will be disconnected.

19 4.3.3 Deleting a Group To delete an existing group, use the following procedure: a. Click the Groups link from the left hand menu. b. Click the Delete icon next to the Group that you wish to remove. The following screen will be displayed: c. To delete the Group click the Delete button. To return to the Groups page without deleting the Group click the Cancel button.

20 4.3.4 Group Options The following are the Group options available for each of the different interface types: 4.3.4.1 GSM (OneStream G / GFX / GBRI only) (Note: To display the Advanced options click the “Show Advanced Options” link)

21 Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group. CLI Controls CLI Presentation for Outgoing GSM Calls. When turned on Called Parties will be able to see the CLI of the SIM attached to the GSM Module which made the call. Confidence Tone (not available on 3G units) Controls whether a confidence tone (Call Progress Tone) is played during a GSM Call Setup. Turn On to Enable the Confidence Tone and Off to disable it. Access Technology (3G units only) Select Auto to allow the GSM modules to access both 2G and 3G networks (default). Select 2G to allow access to only 2G (GSM) networks. Select 3G to allow access to only 3G (UMTS) networks. Roaming Select whether roaming will be allowed. Default is Off – this means that the GSM modules will only log on to the Home network for the SIM. Set Roaming to On to allow the GSM modules to log on to other networks. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: a. Sequential (Low First) Calls are sent to the lowest available interface. b. Sequential (High First) Calls are sent to the highest available interface. c. Cyclic Calls are sent to interfaces in turn (i.e. A “Round Robin” setup). d. Load Balance Calls are shared between the GSM modules so that the same number of minutes is carried by both modules. If Inclusive Minutes have been set then calls will be sent to whichever module has the greater number of remaining minutes. VPN Mode The VPN feature enables a DDI to be supplied as part of the CLI for an incoming call from the GSM network (e.g. if the CLI is 07900123456 and the required DDI is 1234 then the CLI may be set to 07900123456*1234). Note that VPN support must be provided by the GSM operator for this feature to work. Options are: a. Auto This is the default mode. VPN support will be automatically enabled if a * or # is detected in the CLI of an incoming call. b. Manual Turns on VPN mode and uses the VPN Delimiter that is specified. c. Off Disables VPN support. VPN Delimiter Set the VPN Delimiter to be used when VPN Mode is set to Manual

22 Inclusive Minutes Allows the use of SIM monthly calling plans by setting the amount of inclusive minutes available on each SIM. Calls are distributed between the modules to make the best of use of available minutes and it is possible to block the use of a module once the monthly minutes on the SIM have been used up. Note: Set the Hunting option to Load Balance to use the Inclusive Minutes feature. Minutes/Month – Enter the total number of inclusive minutes that are available on the SIM each month. Remaining Time – Enter the number of inclusive minutes that are remaining on the SIM this month. This can be the same as the “Minutes/Month”. The Remaining Time will be decreased automatically as calls are made. The remaining time can be entered as minutes or as minutes:seconds (e.g. 20 for 20 minutes or 20:30 for 20 minutes and 30 seconds). Day Of Month – Select the day of the month that the Inclusive Minutes should be Reset. At the start of this day (00:00) the Remaining Time will automatically be reset to the value that is entered in Minutes/Month. Barring – Select whether calls will be allowed after the remaining time has reached zero. If this box is ticked then it will not be possible to make calls on the GSM module after the Remaining Time reaches zero until the “Day Of Month” occurs and the Remaining Time is reset. Note than an Active call will not be dropped when the Remaining Time reaches zero.

23 4.3.4.2 Analogue FXS (PBX) (OneStream FX / GFX only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.

24 Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: a. Sequential (Low First) Calls are sent to the lowest available interface. b. Sequential (High First) Calls are sent to the highest available interface. c. Cyclic Calls are sent to interfaces in turn (i.e. A “Round Robin” setup). Outgoing Options Select the Supervision options for Outgoing calls from the following: a. No Supervision This is the default option and provides no supervision. b. Loop Current Reversal On Connect/Disconnect Provides a Loop Current Reversal when the outgoing call is connected and when the call is disconnected. c. Loop Current Drop On Disconnect Provides a Loop Current Drop when the outgoing call is disconnected. Incoming Options Select the Supervision options for Incoming calls from the following: a. No Supervision This is the default option and provides no supervision. b. Loop Current Reversal On Disconnect Provides a Loop Current Reversal when the incoming call is disconnected. c. Loop Current Drop On Disconnect Provides a Loop Current Drop when the incoming call is disconnected. CLI Options Select the CLI Presentation options for Incoming calls from the following: a. No CLI This is the default option and provides no CLI Presentation. b. Loop Current Reversal Before CLI Provides a Loop Current Reversal before presenting the CLI. c. Ring Before CLI Provides a Ring before presenting the CLI.

25 4.3.4.3 Analogue FXO (PTT) (OneStream FX / GFX only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group.

26 Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: a. Sequential (Low First) Calls are sent to the lowest available interface. b. Sequential (High First) Calls are sent to the highest available interface. c. Cyclic Calls are sent to interfaces in turn (i.e. A “Round Robin” setup). Hangup on Busy Detect Select whether the FXO line should be cleared when a busy signal is detected. Connect Options Select the Supervision options for calls from the following: a. No Supervision This assumes that the call is connected after dialling. b. Loop Current Reversal On Connect Uses the loop current reversal detection to determine that the called party has answered.

27 4.3.4.4 ISDN TE (OneStream BRI / GBRI only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group. Mode: Auto – the mode (PTP or PTMP) will be automatically detected from the connected device PTP (Point-to-Point) – select this mode when the connected device is configured to use PTP mode. PTMP (Point-to-MultiPoint) – select this mode when all devices connected to this interface are configured to use PTMP mode.

28 CLI Set to “On” to present the CLI (default). Set to “Off” to restrict the CLI. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: a. Sequential (Low First) Calls are sent to the lowest available interface. b. Sequential (High First) Calls are sent to the highest available interface. c. Cyclic Calls are sent to interfaces in turn (i.e. A “Round Robin” setup).

29 4.3.4.5 ISDN NT (OneStream BRI / GBRI only) (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Select Interfaces Place a tick in the checkbox next to each of the interfaces you wish to be used by this group. Note that each interface can only be selected in 1 Group. Mode: Auto - the mode (PTP or PTMP) will be automatically detected from the connected line PTP (Point-to-Point) – select this mode when the connected device is configured to use PTP mode. PTMP (Point-to-MultiPoint) – select this mode when all devices connected to this interface are configured to use PTMP mode.

30 CLI Set to “On” to present the CLI (default). Set to “Off” to restrict the CLI. Hunting Select the hunting type required – this controls in which order interfaces are selected to send calls to. Options are: d. Sequential (Low First) Calls are sent to the lowest available interface. e. Sequential (High First) Calls are sent to the highest available interface. f. Cyclic Calls are sent to interfaces in turn (i.e. A “Round Robin” setup).

31 4.3.4.6 SIP Network (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.

32 SIP Server Enter the fully qualified domain name or IP Address of the SIP Registrar, Proxy Server or SIP PBX that the calls should be routed to. SIP Port Enter the SIP Port that is used by the SIP Proxy / PBX. The default SIP Port is 5060. NAT Traversal Select whether NAT (Network Address Translation) is required for this SIP Group. Normally, NAT is only set to Enable when the OneStream is behind a Firewall and the Server / PBX is located outside of the Firewall (for example when connecting with an Internet Telephone Service Provider). Call Limit Enter the maximum number of simultaneous SIP calls that are permitted. This can be useful to maintain a high call quality. Set to 0 to allow unlimited calls. From (Optional) Overrides the setting of the SIP From field. This is required by some Service providers and PBXs which require the From field to always be set to the registered user and domain (e.g. [email protected]). Registration Required Place a tick in this checkbox if the SIP Registrar / Proxy / PBX requires that the OneStream register and login. Username (Optional) Enter the Username required by the SIP Registrar / Proxy / PBX. Auth Username (Optional) Enter the Authorisation Username required to register to the SIP Registrar / PBX. This is only required if it is different to the Username (if the “Auth Username” is left blank then the “Username” will be used during registration). Password (Optional) Enter the Password required by the SIP Registrar / Proxy / PBX. Contact (Optional) Enter the contact extension that will be used by the SIP Registrar / Proxy / PBX to send calls to OneStream. Leave this field blank to use the default contact extension of “s” (an s must be entered in dialled numbers in the routing for calls from the remote SIP Proxy). New Registration button If multiple registrations are required to the SIP Server / PBX then the New Registration button can be clicked to add additional registration entries. Fill in as many Username/Password/Contact entries as required.

33 Outbound Proxy (Optional) If a separate Outbound Proxy is being used (different to the SIP Server) the fully qualified domain name or IP Address can be entered here. In most cases the Outbound Proxy should be left blank. Allow Re-Invites Sets whether re-invite requests are allowed. SIP Re-Invites are used when calls are placed on hold, during call transfers and to make other changes during call setup. In most cases this should be set to Yes. Qualify If set to Yes the OneStream will send a SIP Option packet to the SIP Server / PBX every 60 seconds to confirm that the Server / PBX is available. Default is No. DTMF Mode Sets the format that DTMFs will be sent during a SIP call. Options are: RFC 2833 (Default) – send DTMFs out-of-band as RTP payload according to RFC 2833 SIP INFO – send DTMFs out-of-band as SIP INFO packets Inband – send DTMFs in-band within the audio of the phone conversation Audio Codecs Select the available audio codec and the priority with which they will be used (1 is highest priority, 3 is lowest priority). To use less than 3 codecs set the disused entries to “-None-“. Available codecs are: G.711u - Ulaw uncompressed codec, requires approx. 85Kbps per call G.711a - Alaw uncompressed codec, requires approx. 85Kbps per call G.729 – Compressed codec, requires approx. 25Kbps per call

34 4.3.4.7 SIP Extension (Note: To display the Advanced options click the "Show Advanced Options" link) Name Enter a unique name to identify this group. You cannot have 2 groups with the same name.

35 SIP Port Enter the SIP Port that this extension will use. The default SIP Port is 5060. Call Limit Enter the maximum number of simultaneous SIP calls that are permitted. This can be useful to maintain a high call quality. Set to 0 to allow unlimited calls. NAT Traversal Select whether NAT (Network Address Translation) is required for this SIP Group. Username Enter the Username that will be required for the SIP device to register with the OneStream. Password Enter the Password that will be required for the SIP device to register with the OneStream. New Extension button If multiple extensions are required then the New Extension button can be clicked to add additional extensions. Fill in as many Username/Password entries as required. DTMF Mode Sets the format that DTMFs will be sent during a SIP call. Options are: RFC 2833 (Default) - send DTMFs out-of-band as RTP payload according to RFC 2833 SIP INFO - send DTMFs out-of-band as SIP INFO packets Inband - send DTMFs in-band within the audio of the phone conversation Audio Codecs Select the available audio codec and the priority with which they will be used (1 is highest priority, 3 is lowest priority). To use less than 3 codecs set the disused entries to "-None-". Available codecs are: G.711u - Ulaw uncompressed codec, requires approx. 85Kbps per call G.711a - Alaw uncompressed codec, requires approx. 85Kbps per call G.729 - Compressed codec, requires approx. 25Kbps per call

36 4.3.4.8 H.323 Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. H.323 IP Address Enter the IP Address of the H.323 PBX / Provider / Device that the calls should be routed to. Port Enter the Port that is used by the H.323 PBX / Provider / Device. The default is 1720. Account Name (Optional) Enter the Account Name required by the H.323 PBX / Provider.

37 4.3.4.9 DISA (Direct Inward System Access) After a caller is routed to a DISA Group they will hear a secondary dialtone. They must then enter the password followed by the # key. If the password is correct they can then dial the new number. If the password entered is incorrect then the caller will hear an interrupted (unavailable) tone. If the password is left blank then the caller does not need to enter a password. In this case it is recommended that the Originating Address field is used to restrict access to known callers. Name Enter a unique name to identify this group. You cannot have 2 groups with the same name. Password Enter the Password that callers will be required to enter to access the system. This may be left blank.

38 4.4 Routes The Routes Page allows you to configure how the OneStream routes calls between Groups. See Section 3 above for instructions on setting up Groups.

39 4.4.1 Adding a Route To add a new Route, use the following procedure: a. Click the Routes link from the left hand menu. b. Click the Add Route button. The following screen will be displayed:

40 c. Fill in all of the required options. d. Click the Add button to add the new route to the Routing table. Click the Cancel button to return to the Routes page without adding the Route. Available options are as follows: Name (Required) Enter a unique name to describe the Route. From Section The following 3 options apply to the origin of the call: From Group (Required) Select the Group that the Calls will originate from in the drop-down list. Destination Addresses (Required) If the destination address of a call presented to the “From Group” matches any of the entries in this list then this route is followed. Enter 1 destination address on each line. A question mark (?) is used to match any digits. An s is used to match when there is no destination address (e.g. an incoming call from GSM or FXO). Some examples: Destination Address Result s Match when no destination address ? Match any destination address 07? Match any destination address starting 07 01753? Match any destination address starting 01753 01753745000 Match only the destination address 01753745000 2345 Match only the destination address 2345 Originating Address (Optional) If left blank, match calls from any originating address. If an address is entered here only calls from this address will be matched to this route. Wildcards are allowed. Some examples: Blank route calls from any address 01753745000 only route calls from 01753745000 01753? only route calls from addresses starting with 01753

41 Options Section Modified Originating Address (Optional) If left blank, the originating address will be left unchanged. If an address is entered here this address will be presented in place of the original originating address. Modified Display Name (Optional) If left blank, the display name will be left unchanged. If a name is entered here this name will be presented in place of the original display name. Allow Call Transfer (Optional) Tick the allow call transfer check box to enable call transfer. Refer to Section 5.1 – Virtual Extensions for more information on this feature. Timeout Specify the number of seconds to wait for the call to be answered before attempting to ring the next destination. If there are no more destinations then the call will end if there is no answer within the specified number of seconds. If the timeout is set to 0 then the call will be allowed to ring until either the caller hangs up or the destination terminates the call. Use CallBack Enable the CallBack feature for this route. CallBack works as follows: 1. When a call arrives and is matched to this route the call will be rejected 2. The destination specified in the “To” section is then dialled 3. When the destination answers they will hear “please wait while the call is connected” 4. The original caller will then be called back and the 2 parties connected. To Section The following 3 options apply to the destination of the call: To Group (Required) The Group that calls will be sent to when this Route is matched. Modified Destination Address (Optional) If left blank, the destination address will be called exactly as dialled. If an address is entered here this address will be called in place of the original destination address. Strip digits (Optional) Select the number of dialled digits to be removed from the beginning of the destination address. For example, if Strip Digits is set to 2 and the number 012345678 is dialled the actual number called will be 2345678.

42 Call Splitting (Add Split button) Call Splitting allows multiple destinations to be called at the same time. Press the “Add Split” button to add a new destination and enter the details for the new destination (as described under “To Section” above). For example, to call to extension 123 on a connected ISDN PBX and to call mobile phone 07900123456 at the same time the route would be entered as shown here: Both extension 123 and the mobile phone will then ring – the call will be connected to whoever answers first. Failover (Add Failover button) Failover routing allows the call to be passed to an alternate destination if the original destination (specified in the “To” section) is busy or unavailable. Press the “Add Failover” button and enter the details for the new destination (as described under "To Section" above). For example, to dial the call over GSM and failover to a connected ISDN line the route would be entered as shown here: The call will be dialled over GSM but if, for example, both of the GSM modules are in use then the call will be dialled over the ISDN NT port.

43 Call Splitting and Failover It is possible to use any combination of call splitting and failover. For example: A route could ring 3 extensions on an IPPBX simultaneously. If no extensions answer within the time set in the “timeout” option then the call could be passed to a mobile phone. If there is no answer on this mobile phone then the call could be dialled to another mobile phone (via GSM) and a fixed line number (via ISDN) simultaneously.

44 4.4.2 Editing An Existing Route To edit an existing route, use the following procedure: a. Click the Routes link from the left hand menu. b. Click the Edit icon next to the Route that you wish to modify. The following screen will be displayed: c. Make any changes that are required to the Route – see the section on Adding a Route (above) for a description of all of the available options. d. Click the Save button to apply the changes to the Route. Click the Cancel button to undo any changes made to the Route.

45 4.4.3 Deleting A Route To delete an existing route, use the following procedure: a. Click the Routes link from the left hand menu. b. Click the Delete icon next to the Route that you wish to remove. The following screen will be displayed: c. To delete the Route click the Delete button. To return to the Routes page without deleting the Route click the Cancel button.

47 4.5.1 Audio Settings Tone Selection Select the country that the OneStream unit is being installed into from the drop-down list. This will set the various tones the system generates (e.g. Dialtone) to emulate those of the local Telephone providers. Gain Control Automatic – All interfaces will use default gain levels. This is the recommended setting/ Manual – After manual is selected gain controls will be available for any Groups containing physical interfaces. GSM Dial Voice Prompt If enabled, when a call is routed to one of the GSM modules the caller will hear the message “Please wait while your call is connected”. DTMF Detection Options Controls the DTMF detection parameters: DTMF On Time – set the minimum length of time (in ms) that DTMF frequencies must be detected for before it is considered to be a valid DTMF tone DTMF Off Time – set the minimum length of time (in ms) that no DTMF frequencies should be detected for before it is considered to be a new DTMF tone Save Audio Settings – click the button to apply the audio settings. 4.5.2 SIP Settings RTP Timeout A SIP call will be terminated if there is no RTP activity for the set number of seconds (and the call is not on hold). Default is 10 seconds. A setting of 0 indicates no timeout. Hold Timeout A SIP call which is on Hold will be terminated if there is no RTP activity for the set number of seconds. Default is 60 seconds. A setting of 0 indicates no timeout. Register Expiry Set the duration of SIP registrations. A new Register packet will be sent or expected within the set number of seconds. Default is 120 seconds. Registrar Timeout Set the number of seconds to wait for a response to a Register packet. If no response is received within the set number of seconds the SIP registrar will be considered to be unavailable. Default is 20 seconds. RTP Port Range Specify the range of ports that the OneStream can use for carrying RTP audio. Default is 10000- 20000.

48 Fax Mode Select the method used to transmit faxes over SIP: T.38 – when a fax tone is detected a re-invite will be sent and T.38 will be used Passthrough – faxes will be transmitted in the audio stream using the original T.30 signals. If Passthrough is selected ensure that a G.711 codec is being used (T.30 signals cannot be carried over a compressed audio codec such as G.729). SIP Custom Options SIP To: field copied to destination interface DDI – when turned on the SIP To field will be used as the destination instead of the SIP URI. Save SIP Settings – click the button to apply the SIP Settings. 4.5.3 STUN Settings STUN is used to overcome problems caused when communicating through Firewalls. Enable STUN To enable STUN set this option to “Yes”. STUN Server Enter the IP Address or Fully Qualified Domain Name of the STUN Server to use STUN Port Enter the port to use for communication with the STUN Server. The default port is 3478. Local Networks List any local networks which should be excluded from NAT. Communication with clients / servers on these networks will use the OneStream’s private IP Address. Format is “network IP address / subnet mask”. For example, to show that all IP addresses 192.168.1.x are local to OneStream you enter a Local Network of: 192.168.1.0/255.255.255.0 Multiple local networks can be listed with 1 entry on each line. Normally the local network will be set to the subnet containing the OneStream. For example, if the OneStream’s IP Address is 192.168.200.23 and the subnet mask is set to 255.255.255.0 then the local network will be set to 192.168.200.0/255.255.255.0. Save STUN Settings – click the button to apply the STUN Settings.

49 Advanced (cont.) 4.5.4 Digit Timeouts First Digit Timeout Sets the number of seconds that the OneStream will wait for a digit to be dialled during Call Transfer and DISA. The default is 6 seconds. An entry of 0 will wait indefinitely for the first digit to be dialled. Inter-Digit Timeout Sets the number of seconds that the OneStream will wait for more digits to be dialled during Call Transfer and DISA before attempting to connect the call. The default is 6 seconds. Save Digit Timeouts – click the button to apply the call transfer settings.

50 4.5.5 ISDN Settings Clock Source Select the ISDN port to use as the clock source for all other ports. National Prefix Set the prefix for National Calls (default is 0). International Prefix Set the prefix for International Calls (default is 00). Send Date in L3 Connect Message Set whether the OneStream will send its current system date in Layer 3 ISDN connect messages. Save ISDN Settings - click the button to apply the ISDN settings. 4.5.6 Other Advanced Settings Emergency Numbers Specify any numbers that are used to dial to emergency services. If these numbers are routed to GSM then the call will be attempted even if there is a GSM lock or call barring in place. Save Other Advanced Settings - click the button to apply the other advanced settings.

51 4.6 SMS (OneStream G, GFX and GBRI only) The SMS page allows you to send and receive SMS messages via the OneStream’s GSM module. It is possible to access the SMS page directly by logging into the web interface with the SMS Password. The default SMS password is sms1234. When this password is entered the user will have access only to send and receive SMS messages, they will not have access to the OneStream configuration settings. The SMS password can be changed via the “SMS Options” page.

52 4.6.1 Sending a Message Enter the message text into the “Message:” box. An SMS message can be a maximum of 160 characters long – the number of remaining characters allowed is displayed under the Message box. Enter the telephone number or numbers that the message should be sent to into the “Number(s):” box. To send to more than one recipient separate the numbers with commas e.g. 07900123456,07877654321,07895321654 If a Delivery Report is required place a tick in the “Request Delivery Report” box. Click the “Send SMS” button to send the SMS message. The sending status will be displayed at the top of the page: When the message has been sent a confirmation will be displayed: 4.6.2 Inbox The Inbox will display all of the received messages. It will show the date and time the message was received, the number that sent the message and the message text (if the message is long, only the first few characters are displayed – click the View button to read the whole message). The following options are available for each message: View - click to display the message in the message area at the top of the page Reply - click to start a new message in the message area at the top of the page, the destination number will be filled in automatically Forward - click to start a new message in the message area at the top of the page, the message text will be filled in automatically (it can be edited) Delete - click to delete the message. The message will be displayed in the message area at the top of the page for confirmation – click the “Delete” button under the message to confirm that it should be deleted

53 4.6.3 Sent Messages The Sent Messages shows a list of all the messages that have previously been sent. It will show the date and time the message was sent, the number that sent the message and the message text (if the message is long, only the first few characters are displayed - click the View button to read the whole message). The following options are available for each message: View - click to display the message in the message area at the top of the page Forward - click to start a new message in the message area at the top of the page, the message text will be filled in automatically (it can be edited) Delete - click to delete the message. The message will be displayed in the message area at the top of the page for confirmation - click the "Delete" button under the message to confirm that it should be deleted

54 4.7 SMS Options The SMS Options page sets all of the options that relate to the sending and receiving of SMS messages and SMS functions.

55 SMS Sending Module Select the GSM module that will be used to send SMS messages. When the “Both” option is selected (the default) both of the GSM modules will be used alternately. Module 1 SMS Centre Number When set to Auto the SMS Centre will be read from the SIM in module 1. If the SIM in module 1 does not have an SMS centre set (or if an alternate SMS Centre should be used) select the Manual option and enter the number for the SMS centre in the box. Module 2 SMS Centre Number When set to Auto the SMS Centre will be read from the SIM in module 2. If the SIM in module 2 does not have an SMS centre set (or if an alternate SMS Centre should be used) select the Manual option and enter the number for the SMS centre in the box. Missed Call SMS When a call is made via GSM and the called party does not answer the Missed Call SMS feature will send a text message to the called party with a message and the extension of the caller. Set this option to “On” to enable the Missed Call SMS feature. Example: Extension 123 on an IP PBX connected to OneStream calls 07900123456 and the call is not answered. The OneStream will then send an SMS Message to 07900123456 with the message “You had a missed call from 123”. Missed Call SMS Text When the Missed Call SMS feature is turned on enter the text that should be sent when a call is missed. For example, “You had a missed call from “. The CLI of the caller will be automatically added to the end of the SMS message. Save SMS Options Click the button to apply the changes made to the SMS options. Change SMS Password Allows the setting of the SMS password – this is the password that can be used to access the SMS web page directly and restricts access to sending and receiving SMS messages (the OneStream configuration will not be visible). The default password is sms1234. To change the password enter the old password followed by the new password (twice for confirmation) and click the Change Password button.

56 4.8 Security The Security Page allows you to change the password required to access the web interface and to control SIM and Phone locking for the two GSM Modules (OneStream G / GFX / GBRI only). Options are as follows.

57 4.8.1 Change Web Interface Password Change the Password that is used to access the Web Configuration Utility. Enter the Old Password (the default password is 12345678), the New Password and confirm the New Password in the Re- enter New Password box. Click the Change Password button to apply. 4.8.2 SIM Lock (OneStream G / GFX / GBRI only) Controls the SIM Lock and Phone Lock for Module 1 and Module 2 respectively. The Locks are explained overleaf. Select only the options that you wish to change and click the Save button to apply all of the selected options (e.g. If SIM Lock for Module 1 is already turned on and you now wish to turn on SIM Lock for Module 2 there is no need to select the Module 1 SIM Lock again). Click the Cancel button at any time to clear any changes that have been made. After the Save button has been clicked the results of any locking will be shown at the top of the screen. SIM Lock (OneStream G / GFX / GBRI only) When SIM Lock is turned ON you will be required to enter the SIM PIN every time the OneStream unit is turned on - until the SIM PIN has been entered no calls will be allowed on the GSM module. a. Turn SIM Lock ON Select the On option and enter the current SIM PIN in the Enter SIM PIN box as shown below (the actual PIN will not be displayed on screen). The SIM Lock will be turned On when the Save button is clicked (if the entered PIN is correct).

58 b. Turn SIM Lock OFF Select the Off option and enter the current SIM PIN in the Enter SIM PIN box as shown below (the actual PIN will not be displayed on screen). The SIM Lock will be turned Off when the Save button is clicked (if the entered PIN is correct).

59 c. Change the SIM PIN Select the Change SIM PIN option. Enter the current SIM PIN in the Enter Old PIN box. Enter the required New SIM PIN (must be between 4 and 8 digits) in both the Enter New PIN and Re- Enter New PIN boxes as shown below (the PINs will not be displayed on screen). The SIM PIN will be changed when the Save button is clicked (if the Old PIN that was entered is correct).

60 4.8.3 Phone Lock (OneStream G / GFX / GBRI only) When Phone Lock is turned ON the GSM Module will be locked to the SIM that is currently inserted. If you wish to use a different SIM with the module you will be first required to enter the Phone Lock Code – until the Code is entered no calls will be allowed on this module. a. Turn Phone Lock ON Select the On option and enter the Phone Lock Code in the Enter Phone Lock Code box as shown below (the actual Code will not be displayed on screen). The default Phone Lock Code is 12345678. The Phone Lock will be turned On when the Save button is clicked (if the entered Code is correct).

61 b. Turn Phone Lock OFF Select the Off option and enter the Phone Lock Code in the Enter Phone Lock Code box as shown below (the actual Code will not be displayed on screen). The default Phone Lock Code is 12345678. The Phone Lock will be turned Off when the Save button is clicked (if the entered Code is correct).

62 c. Change the Phone Lock Code Select the Change Phone Lock Code option. Enter the current Phone Lock Code in the Enter Old Phone Lock Code box (the default code is 12345678). Enter the required New Phone Lock Code (must be between 4 and 8 digits) in both the Enter New Phone Lock Code and Re-Enter New Phone Lock Code boxes as shown below (the Codes will not be displayed on screen). The Phone Lock Code will be changed when the Save button is clicked (if the Old Code that was entered is correct).

63 4.9 LAN Settings The LAN Settings Page allows you to configure the OneStream unit to use either Automatic or Static networking and to enter all required network settings when using Static networking. Options are as follows: Address Type a. DHCP Select this option if the network the OneStream is connected to has a DHCP Server that assigns IP Addresses automatically. When this option is selected no further information needs to be entered on the Network Page. This is the default option. b. Static Select this option when no DHCP server is available on the network that the OneStream is connected to. When this option is selected the static network options must also be entered. IP Address (Static Address Type only) Enter the IP Address that the OneStream should use. Ensure that this IP Address is not currently in use on the network – if in doubt consult with the Network Administrator. Subnet Mask (Static Address Type only) Enter the Subnet Mask for the Network that the OneStream is connected to – if in doubt consult with the Network Administrator.

64 Gateway Address (Static Address Type only) Enter the IP Address of the Default Gateway for the network. Primary DNS (Static Address Type only) Enter the IP Address of the Primary DNS Server for the network. Secondary DNS (Static Address Type only) (Optional) Enter the IP Address of the Secondary DNS Server for the network. Domain (Static Address Type only) Enter the default Domain for the network. Hostname (Static Address Type only) Enter the Hostname that should be used by the OneStream unit on the network. When you have finished configuring the Network Settings click the Save button. The OneStream unit must be restarted to apply the new settings. To cancel any changes you have made to the settings click the Cancel button at any time.

65 4.10 Time / Date 4.10.1 Set Date & Time The current date and time can be set here. For the date, the Day is entered, the Month is selected from the drop-down list and then the year is entered in full e.g. 2006. For the time, the hour is entered and then the minutes. The time is in 24-hour format only. The date and time can be automatically updated via an NTP server. If the OneStream unit is able to connect to the Internet then the default NTP server (pool.ntp.org) can be used. Alternatively if an NTP server is available on the Local Network then its address can be entered in the NTP Server box. To enable the automatic update place a tick in the Auto set Date & Time checkbox. When you have finished configuring the Date and Time Settings click the Set Date & Time button. The new date and time settings will be applied immediately. 4.10.2 Set Timezone The Timezone that the unit is located in can be set from here. Select your Timezone from the drop- down list. Choose the Use Daylight Savings checkbox to have the OneStream unit automatically adjust for daylight savings time in the summer. Click the Set Timezone button to apply the new settings – the system time will be adjusted immediately to reflect the change in Timezone.

66 4.11 Load/Save Config The Load/Save Config Page allows you to Backup the configuration of the OneStream unit, Restore a previously saved configuration or restore the unit to a Factory Default configuration. 4.11.1 Load To Load a previously saved configuration: a. Click the Browse button b. Select the .tfm configuration file and click the Open button c. Click the Load Config button to load the configuration. Warning: This will replace the current configuration in the OneStream unit. d. When the Load has finished restart the unit to use the new configuration.

67 4.11.2 Save To Save the current configuration to a file: a. Click the Save Config button. The following dialog should be displayed: b. Click the Save button c. Select a folder to Save the file to and enter a Filename. Click the Save button. You should see the following dialog: d. Click the Close button. The configuration has now been saved. 4.11.3 Factory Reset To restore the OneStream unit to a Factory Default configuration click the Factory Reset button. You will be asked to confirm that you wish to do so. After restoring the configuration the unit will need to restart. WARNING: Running a Factory Reset will lose all Groups, Routes and other configuration options set on the OneStream unit. It is recommended that the current configuration is backed up using the “Save” option before running the Factory Reset.

68 4.12 Update Firmware The Update Firmware page allows you to update the system software in the OneStream Unit. 4.12.1 Local Update This will update the main system firmware of the OneStream unit from a file. a. Click the Browse button. b. Select the firmware file that has been provided to you. c. Click the Open button.

69 d. Click the Local Update button. The progress of the Update will be shown: e. When the update reaches 100% complete restart the OneStream unit: 4.12.2 Remote Update This will update the main system firmware of the OneStream unit remotely. a. Enter the update server location that has been provided to. b. Click the Remote Update button. c. When the update completes restart the OneStream unit.

70 4.13 Diagnostics The Diagnostics page can be used to troubleshoot any problems that are being experienced.

71 4.13.1 Current Logs Displays the last 50 lines from any of the following log files: SIP – displays SIP messages sent and received Runtime – displays call log information ISDN – displays ISDN trace information Kernel – displays system messages Click the Refresh link to update the Current Logs display. To make the Current Logs display update automatically enter how often the display should refresh (in seconds) and click the Start button. To stop the display from updating automatically click the Stop button. 4.13.2 Log Options Set the options for trace collection as follows: System/GSM/FXS/FXO/ISDN Trace Levels – adjusts the amount of trace generated for each of the different interface types. Note that generating too much trace can have an impact on performance. SIP Debugging – Set to ON to capture SIP packets H323 Debugging - Set to ON to capture H323 packets

72 Diagnostics (cont.) 4.13.3 Save Log Files To save any of the log files to your computers hard disk, select the file to save and click the Save File button. 4.13.4 Send Logs/Config to TelecomFM Clicking this button will send all of the current log files and a copy of the configuration to the TelecomFM FTP Server.

73 4.13.5 Record Audio To troubleshoot any audio problems that are being experienced it is possible to record 60 seconds of audio and transfer the recordings to the TelecomFM FTP server for analysis. Select the port or ports to record (for example, if problems are being experienced on calls from FXS to GSM you might select FXS1 for Port 1 and GSM1 for Port 2. A call being made between the 2 ports would then be recorded. When the “Start Recording” button is clicked the OneStream will record from the selected ports for 60 seconds and then automatically transfer the recording to the TelecomFM FTP Server. 4.13.6 Ping Host To test LAN functionality or DNS it is possible to ping a remote host and view the response. Enter an IP Address or a Fully Qualified Domain Name in the Host box and click the Ping Host button. After a few seconds the page will reload and the response will be shown. For example, if www.telecomfm.co.uk is entered in the Host box the response should be as shown here:

74 4.14 Restart The unit can be reinitialised from the Restart Page. Click the Restart button to restart – the unit will restart automatically and you will be returned to the Home page after 60 seconds. If the Home Page does not reappear after 60 seconds click the Refresh button on your Internet Browser. (Note that if the IP Address of the OneStream unit has been changed the new IP Address must be entered in the Address Bar of the Internet Browser). WARNING: Any Active Calls will be disconnected while the OneStream is restarting.

75 4.15 Logout When all configuration options have been set click the Logout link to exit from the Web Configuration Utility.

76 5 Additional Features 5.1 Virtual Extensions The Virtual Extensions feature allows a remote worker to be able to place calls on hold or transfer calls in a similar way that they would when in the office. This feature can be enabled on all types of interface by ticking the “Allow Call Transfer” check box when setting up Routes. A user can place a call on hold by pressing the * key. Pressing the * key a second time will take the original call off hold. If the user dials a new extension number while the original call is on hold this will connect a second call. If the user then hangs up then the original caller will be connected to the second call. Refer to the following example for more information: Example: A OneStream G is registered to an IP PBX using a SIP Network group. There are 3 people in the office – Bob, Fred and Mary who have extension phones on the IP PBX as follows: Bob – extension 200 Fred – extension 201 Mary – extension 202 Fred works remotely a lot and wants to use his mobile phone (which has telephone number 07900123456) as a Virtual Extension with extension number 301. There are 2 groups setup on the OneStream – a GSM group containing GSM modules and a SIP Network group which registers to the IP PBX:

77 There are 2 routes required for this setup as follows: The “Fred GSM” route enables any extension on the IP PBX to dial 301 that will ring the number set in the modified field 07900123456 to call Fred on his mobile. The “GSM Call Transfer” route enables Fred to transfer the call from his mobile to any extension on the IP PBX starting with 2. Note that for the (ACT) “Allow Call Transfer” option to work only tick the outbound route. • Bob is in the office and he dials 301 from the extension phone on his desk. This will now dial out over GSM to 07900123456. • Fred is out of the office and his mobile phone 07900123456 now rings. He answers the mobile and now Fred is talking to Bob. • Fred now dials * on his mobile to put Bob on hold. Bob hears On Hold Music and Fred now hears a dialtone. • Fred dials 202 that will ring Mary’s phone in the office. She answers her phone and now Fred is talking to Mary. • Fred ends the call on his mobile. Now Mary is talking to Bob. When Fred is working remotely he also wants to be able to call into the office from his mobile phone and dial to any extension on the IP PBX. This can be done using DISA. Once he has dialled in, the call transfer should also be available to him.

78 A DISA Group is now added Note: (No password is required because it recognises the CLI of Bob’s mobile 07900123456 There are 3 more routes required as follows: The “Fred to DISA” route will send all calls received from Fred’s mobile phone into DISA. The “DISA to IP PBX” route will allow any calls dialled from DISA starting with a 2 to the IP PBX. The “IP PBX Transfer” route will allow a DISA call that has been answered on the IP PBX to dial any extension starting with a 2.

79 • Fred is out of the office and he wants to speak to Mary. From his mobile he dials the GSM number for one of the SIMs that is in the OneStream. This call is received by the OneStream and sent into DISA. Fred now hears a secondary dialtone. • Fred dials 202 on his mobile. Mary’s extension phone now rings. Mary answers her phone and now Fred is talking to Mary. • Mary now dials * on her extension phone to put Fred on hold. Fred hears On Hold Music and Mary now hears a dialtone. • Mary dials 200. Bob’s phone in the office now rings. He answers his phone and now Bob is talking to Mary. • Mary hangs up her phone. Now Bob is talking to Fred.