SMART MX Series Operation & User’s Manual

smarttech.com/docfeedback/171284 SMART Board MX series interactive displays USER’S GUIDE SBID-MX265 | SBID-MX275 | SBID-MX286 SBID-MX365 | SBID-MX375 | SBID-MX386

available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. Trademark notice SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. Copyright notice © 2020 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof is covered by one or more of the following U.S. patents: www.smarttech.com/patents July 29, 2020

information about installing and maintaining the display (see More information on page 15). WARNING l Do not open or disassemble the display.You risk electricalshockfrom the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display. l To reduce the riskof fire or electric shock,do not expose the display to rain or moisture. l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock,fire or product damage which may not be covered by the warranty. l Do not place heavy objects on the power cable.Damage to the cable could cause shock,fire or product damage which may not be covered by the warranty. l If the glass is broken,do not touch the liquid crystal.To prevent injury,handle glass fragments with care when disposing of them. l Disconnect allof the display’s power cables from the wall outlet and seekassistance from qualified service personnelif any of the following occur: o The power cable or plug is damaged o Liquid is spilled into the display o Objects fallinto the display o The display is dropped o Structuraldamage,such as cracking,occurs o The display behaves unexpectedly when you follow operating instructions l Before inserting or removing the iQ appliance from the display,turn off the display using the switch at the backof the display.See Open Pluggable Slot computer (OPS) disclaimer for more information. ENERGY STAR® ENERGY STARis the government-backed symbol for energy efficiency,providing simple,credible, and unbiased information that consumers and businesses rely on to make well-informed decisions.ENERGY STAR-certified products are the simple choice for energy efficiency,making it easy for consumers and businesses to make purchases that save them money and protect the environment.The U.S.EPA ensures that each product that earns the labelis independently certified to deliver the quality,performance,and savings that users have come to expect. As shipped,your display delivers ENERGY STARperformance and savings.However,changing some settings may increase energy consumption beyond the limits required for ENERGY STARcertification.For example,increased brightness and contrast willincrease power consumption. Please consider the environment when you choose non-ENERGY STARsettings. Federal Communication Commission interference statement FCC Suppliers Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDX65-1, IDX65-2, IDX75-1, IDX75-2, IDX86- 1, IDX86-2 Responsible Party – U.S. Contact Information SMART Technologies Inc. 2401 4th Ave.,3rd Floor Seattle,WA 98121 [email protected] This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: 1. This device may not cause harmfulinterference,and 2. this device must accept any interference received,including interference that may cause undesired operation.

limits for a Class A digitaldevice,pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmfulinterference when the equipment is operated in a commercialenvironment.This equipment generates,uses,and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,may cause harmfulinterference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user willbe required to correct the interference at his own expense. CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Restriction Operations in the 5.15-5.25GHz band are restricted to indoor usage only. IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 13. CAUTION i. the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potentialfor harmful interference to co-channelmobile satellite systems; ii. the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p.limit;and iii. the maximum antenna gain permitted for devices in the band 5725-5825 MHz shallcomply with the e.i.r.p.limits specified for point-to-point and non point-to-point operation as appropriate. iv. Users should also be advised that high-power radars are allocated as primary users (i.e.,priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons.This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Innovation, Science and Economic Development Canada statement This device complies with RSS-247of the Innovation,Science and Economic Development Canada Rules.Operation is subject to the following two conditions: 1. This device may not cause harmfulinterference,and 2. this device must accept any interference received,including interference that may cause undesired operation. Radiation exposure statement This equipment complies with ISEDradiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons.This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Cet appareilest conforme à la norme ISEDCNR-247pour les appareils radio agréés.Son fonctionnement est soumis aux deux conditions suivantes: 1. le dispositif ne doit pas produire de brouillage préjudiciable, et 2. ce dispositif doit accepter tout brouillage reçu,y compris un brouillage susceptible de provoquer un fonctionnement indésirable. ADVERTISSEMENT i. les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; ii. le gain maximald’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.; iii. le gain maximald’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas. iv. De plus,les utilisateurs devraient aussiêtre avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Déclaration d’exposition aux radiations Cet équipement est conforme aux limites d’exposition aux rayonnements ISEDétablies pour un environnement non contrôlé.Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

The SMART Technologies ULC Interactive Display SBID-MX265,SBID-MX275,and SBID- MX285 meet the Malaysian requirements as defined by the Certifying Agency,SIRIM QAS International. United Arab Emirates – TRA registration details Regulatory modelSBID-MX065,SBID-MX065,SBID-MX075, SBID-MX086 OPS – Regulatory modelAM40

8 Identifying your specific model 8 Features 9 Components 10 Accessories 14 More information 15 Chapter 2: Getting started 17 Waking up the display and putting it back to sleep 17 Using the front control panel 17 Using the remote control 19 Using touch 20 Writing, drawing and erasing 21 Chapter 3: Using the iQ experience 22 Switching to the iQ experience 22 Using the Home screen 22 Using the Apps Library 23 Using the Files Library 23 Using kapp Whiteboard 23 Using SMART Notebook Player 24 Using Browser 24 Using Screen Share 24 Using screenshots 25 Installing third-party apps 25 Cleaning up the display 25 Chapter 4: Connecting and using the Intel Compute Card 26 Chapter 5: Connecting and using computers 27 Installing SMART software on computers you want to connect to the display 27 Setting the resolutions and refresh rates of computers you want to connect to the display 28 Connecting computers to the display 28 Viewing a connected computer’s input 29 Using SMART software on connected computers 29 Chapter 6: Troubleshooting 30 Resolving general issues 31

31 Resolving issues with image or video quality 32 Resolving issues with audio 35 Resolving issues with touch and digital ink 35 Resolving issues with remote management 37 Resolving issues with the iQ experience 38 Resolving issues with the Intel Compute Card 38 Resolving issues with software 38 Referring to the SMART knowledge base for additional troubleshooting information 39 Contacting your reseller for additional support 39

8 Identifying your SMART Board MX series interactive display model 9 Identifying your iQ appliance model 9 Features 9 Components 10 iQ appliance (and Intel Compute Card) 11 Screen 12 Pens 12 Front connector panel 13 Front control panel 13 Remote control 13 Remote control sensor 13 Status light 14 Ambient light sensor 14 Internal speakers 14 Accessories 14 SBA-100 projection audio system 14 SMART Audio 400 classroom amplification system 14 USB extenders 15 SMART PCM8 series OPS PC 15 More information 15 This chapter introduces the SMART Board® MX series interactive displays. Identifying your specific model SMART offers several different models of the SMART Board MX series interactive display and iQ appliance.

The following models of SMART Board MX series interactive display are available: Model Screen size (approximate) SBID-MX365 65" (165 cm) SBID-MX375 75" (190 cm) SBID-MX386 86" (218 cm) SBID-MX265 65" (165 cm) SBID-MX275 75" (190 cm) SBID-MX286 86" (218 cm) Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page 15). Identifying your iQ appliance model The iQ appliance is installed in the accessory slot to enable iQ functionality. SMART offers several different iQ appliance models. Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance installed in your display. Features The SMART Board MX series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables or manual software and firmware updates. The display includes the following features: Feature Description More information iQ technology The display’s iQ appliance provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. Page 22 Intel® Compute Card Models with an AM50 appliance can use an Intel Compute Card to provide a complete Windows 10 solution at your fingertips, without the need for an external PC or cables. Page 26

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface. You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out. The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.1 Page 20 Writing and drawing support You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm. Up to two users can write or draw digital ink on the screen at the same time. Page 21 Remote control You can use a remote control with the SMART Board MX series interactive display. Page 19 Audio support The display includes integrated speakers for presenting audio from connected input sources. N/A Components The display consists of the following components: 1Requires SMART Product Drivers to be installed.Some applications might not support alltouch points.

Page 13 3 Light sensor Page 14 4 Remote control sensor / status light Page 13 5 Pen (×2) Page 12 6 Speakers Page 14 7 Front connector panel Page 13 8 Side connector panel See SMART Board MX series interactive displays installation and maintenance guide ( smarttech.com/kb/171257 ). 9 iQ appliance (and Intel Compute Card) Page 11 Not pictured 10 9 AC switch See SMART Board MX series interactive displays installation and maintenance guide ( smarttech.com/kb/171257 ). 11 Bottom connector panel See SMART Board MX series interactive displays installation and maintenance guide ( smarttech.com/kb/171257 ). 12 Remote control Page 13 iQ appliance (and Intel Compute Card) The iQ appliance is inserted in the accessory slot on the back of the following models: l SBID-MX265 l SBID-MX275

With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an external PC or cables. TIP Use the Identify your iQ appliance model on the SMART support site to identify your model of iQ appliance. For more information about the iQ experience, see Chapter 3: Using the iQ experience on page 22. Screen The following are the dimensions for the display: Model Diagonal Active touch area Active image area SBID-MX365 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7cm × 83.3 cm) 56 1/4" × 31 5/8" (142.9 cm × 80.4 cm) SBID-MX375 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm × 96.6 cm) 65" × 36 1/2" (165 cm × 92.8 cm) SBID-MX386 85 5/8" (218.4 cm) 76 3/8" × 43 3/4" (194.1 cm × 111.2 cm) 74 5/8" × 42" (189.5 cm × 106.6 cm) SBID-MX265 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7cm × 83.3 cm) 56 1/4" × 31 5/8" (142.9 cm × 80.4 cm) SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm × 96.6 cm) 65" × 36 1/2" (165 cm × 92.8 cm) SBID-MX286 85 5/8" (218.4 cm) 76 3/8" × 43 3/4" (194.1 cm × 111.2 cm) 74 5/8" × 42" (189.5 cm × 106.6 cm) Pens The display comes with two pens. The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

and being damaged. Front connector panel The front connector panel includes connectors for USB peripherals and a computer or other input source. No. Name Procedure 1 USB 2.0 Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source. 2 USB 2.0 Type-A connector Connect a USB drive to update the display’s firmware. 3 USB 2.0 Type-B connector Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3. 4 HDMI 3 input connector Connect a computer or other input source to the display (see page 29). Front control panel The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons. For more information about the front control panel, see Using the front control panel on page 17. Remote control The remote control is an alternative to the front control panel for controlling the display. For more information about the remote control, see Using the remote control on page 19. Remote control sensor The status light blinks green and red when it registers a button being pressed on the remote control.

When the status light is red, the display is in a low power state. To wake the display, press the Power button on the front control panel or POWER on the remote control. Ambient light sensor The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure Auto is enabled in Brightness and volume in the display’s settings. See SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). Internal speakers The display includes two 10 W rms integrated speakers. You can also connect external speakers. Accessories Accessories for the display include the following: l SBA-100 projection audio system l SMART Audio 400 classroom amplification system l USB extenders l SMART PCM8 series OPS PC SBA-100 projection audio system The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system. For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146). SMART Audio 400 classroom amplification system The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

(smarttech.com/kb/171137). NOTE The SMART Audio 400 classroom amplification system is available only in Canada and U.S. USB extenders As noted in the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257), the USB connection between the display and computer should be no longer than 16' (5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders: Extender Specifications USB-XT smarttech.com/kb/119318 CAT5-XT-1100 smarttech.com/kb/170202 SMART recommends only using USB extenders with the USB connectors on the side and bottom connector panels on the display. For more information, see: l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART interactive display l USB cables and connectors SMART PCM8 series OPS PC The optional SMART PCM8 series OPS PC (smarttech.com/kb/171429) provide a fully functional Windows 10 solution at your fingertips, without the need for an external PC or cabling. More information In addition to this guide, SMART provides the following documents for the display: Document Link SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365, MX375, and MX386 installation instructions smarttech.com/kb/171274 Installation and maintenance guide smarttech.com/kb/171257

Scan the QR code on the cover of this guide to view the SMART Board MX series interactive displays pages in the Support section.

17 Using the front control panel 17 Adjusting audio 18 Freezing the screen 18 Using the remote control 19 Using touch 20 Writing, drawing and erasing 21 This chapter explains how to wake the display when it’s asleep, how to view connected computers’ input and how to interact with the display. Waking up the display and putting it back to sleep To wake the display, press the Power button on the front control panel. To return the display to a partial sleeping state, press the Power button on the front control panel. For information about turning the display off, see SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). Using the front control panel The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons. No. Name SMART Board MX procedure 1 Power Press to wake the display. Press to again enter Sleep mode. 2 Input select Press to switch input source.

3 Menu Press to open the display’s settings. 4 Freeze Press to freeze and unfreeze the screen. See Freezing the screen below 5 Mute Press to mute or unmute the volume. 6 Volume decrease Press to turn down the volume. 7 Volume increase Press to turn up the volume. Adjusting audio You can use the buttons on the front control panel to increase and decrease the volume. You can also use the buttons on the remote control. Freezing the screen You can temporarily freeze the image on the screen by pressing the Freeze button on the front control panel (see Front control panel on page 13). NOTES l Freezing the screen does not pause any applications that are running on the connected computer. It simply freezes the display of those applications. l Touch and ink are still active. To unfreeze the screen, press the Freeze button on the front control panel again.

The table below lists the functions available for the remote control. NOTE The buttons listed in this table and highlighted in gray in the image above are the only ones that have an effect on the display. Pressing the other buttons will make the remote control sensor flash, but they have no effect. No. Name Function 1 MUTE Mute or unmute the volume 2 SOURCE Open the input source menu 3 INFO Press to show the display’s detected resolution and refresh rate for the current input source 4 SYS Open the display’s settings 5 AUDIO Change the display’s audio mode 6 VOL + / VOL - Increase or decrease volume 7 [Number buttons] Press buttons on the number pad to customize settings

Enter Sleep mode. 9 FREEZE Freezes the screen. Freezing the screen does not pause any applications running on the connected computer. It simply freezes the display of those applications. Using touch By touching the display’s surface, you can do everything on the display that you can do at your computer. You can also use an array of gestures within applications. NOTE Not all gestures work in all applications. Refer to an application’s documentation to learn which gestures it supports. Pan (one finger) Pan (two fingers) / scroll Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink using gestures or the eraser tool in the apps. NOTE When you’re viewing a connected computer’s input, SMART Ink enables you to write or draw in digital ink over applications, files, folders, websites and any other open window on the computer. To write or draw in digital ink 1. Pick up one of the display’s pens. 2. Use the pen to write or draw in digital ink. To erase digital ink Move your fist or palm over the digital ink you want to erase.

Switching to the iQ experience 22 Using the Home screen 22 Using the Apps Library 23 Using the Files Library 23 Using kapp Whiteboard 23 Using SMART Notebook Player 24 Using Browser 24 Using Screen Share 24 Using screenshots 25 Installing third-party apps 25 Cleaning up the display 25 Switching to the iQ experience 1. Press Input on the front control panel. The Input selection menu appears. 2. Tap OPS. The iQ experience appears on the display’s screen. To view a connected computer’s input, see Viewing a connected computer’s input on page 29. Using the Home screen The Home screen in the iQ experience shows recent files and favorite apps and files. You can also start sharing with the display by tapping in the upper right corner. You can change the display’s background to personalize the display.

smarttech.com/kb/171284 23 To show the Home screen Tap the Home button at the bottom of the screen. To learn how to use the other features of Home screen, see Understanding the Home Screen. Using the Apps Library The Apps Library contains the Browser, SMART Notebook Player and kapp Whiteboard apps. You can also add apps from the web and SMART’s app store or install third-party apps. To open the Apps Library From the Home screen, tap Apps Library . To learn how to use the other features of Apps Library, see Understanding the Apps Library. Using the Files Library The Files Library contains kapp Whiteboard sessions, whiteboards, SMART Notebook files that have been shared with the display, PDFs, and screenshots. If a USB drive is connected to the display, the files on the USB drive are also available in the Files Library. Although these files can be viewed on the display, they are not saved on the display. To open Files Library From the Home screen, tap Files Library . To learn how to use the other features of Files Library, see Understanding the Files Library. Using kapp Whiteboard For Pro models only Using kapp Whiteboard, you can write and erase notes on the display just as you do on a traditional dry erase board. You can also save your notes for later reference and share them using the SMART kapp® app. To learn how to use the display’s pens and eraser to write, draw and erase in Whiteboard, see Writing, drawing and erasing on page 21.

smarttech.com/kb/171284 24 To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard. Using SMART Notebook Player For education models only Use SMART Notebook Player to open, view, and interact with SMART Notebook software files. Notebook Player makes it easy to present SMART Notebook files and play SMART lab™activities on the display. SMART Notebook Player is also the default whiteboard for education models. You can also install the Notebook Player app on your iOS device to view and control SMART Notebook files from the device. To learn more about SMART Notebook Player, see Working with SMART Notebook files and whiteboards on your display. Using Browser You can use Browser to view web sites on the display. To learn more about Browser, see Browsing the internet on your display. Using Screen Share You can share the screens from computers and mobile devices on the display wirelessly using Screen Share. Screen Share supports the following devices: l Chromebook™laptops, using Google™Cast Chrome™ browser extension l Windows computers, using Miracast1, Google Cast Chrome browser extension, or AirParrot l Mac computers and iOS devices, using AirPlay l Android™devices, using Cast Screen To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display. 1Windows 10 operating system only

smarttech.com/kb/171284 25 Using screenshots When using the Browser or Screen Share apps, you can write or draw on an annotation layer and save the screenshot to the Files Library. To learn more about screenshots, see Writing and drawing over apps. Installing third-party apps You can install third-party apps from the Google Play Store using SMART Remote Management. To learn more about installing third-party apps, see Deploying third-party apps on your display. Cleaning up the display After you’ve finished using the display, open the launcher and tap Clean Up to clean up the display for the next user. To learn more, see Preparing the display for the next user.

Compute Card With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card in the compute card’s slot on the AM50 iQ appliance and then view the Intel Compute Card’s Windows 10 operating system on the display. CAUTION Install the AM50 iQ appliance and Intel Compute Card before turning on the display for the first time. IMPORTANT If you’re installing an AM50 iQ appliance in a display, make sure the display’s firmware is updated to 1.8.7 or later. The display may not function properly if the display’s firmware is not updated. See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). TIP If the Intel Compute Card meets the minimum requirements for SMART software, you can install the SMART software included with the display on the Intel Compute Card. For more information about installing software, see Chapter 5: Connecting and using computers on page 27. To switch to the Intel Compute Card 1. Press Input on the front control panel. The Input selection menu appears. NOTE Inputs with devices connected are blue, and inputs without a connection are black. 2. Tap Compute Card.

Installing SMART software on computers you want to connect to the display 27 Setting the resolutions and refresh rates of computers you want to connect to the display 28 Connecting computers to the display 28 Viewing a connected computer’s input 29 Using SMART software on connected computers 29 Installing SMART software on computers you want to connect to the display The displays come with a one-year subscription for SMART Learning Suite (including SMART Notebook software and SMART Learning Suite Online). You can download SMART Notebook software from smarttech.com/downloads and install it on a room computer. You can purchase additional copies of SMART software to install on other computers. Contact your authorized SMART reseller (smarttech.com/where) for more information. NOTE In addition to SMART Notebook software, you need to install the following software on any computers you connect to the display: Software Description SMART Product Drivers Enables connected computers to detect input from the display SMART Ink Enables you to write and draw in digital ink over applications, files, folders, websites and any other open window

smarttech.com/kb/171284 28 Setting the resolutions and refresh rates of computers you want to connect to the display The following table presents the recommend resolutions and refresh rates for the display’s input sources: Input source Resolution Refresh rate HDMI 1 and HDMI 2 3840 × 2160 60 Hz HDMI 3 1920 × 1080 60 Hz VGA 1920 × 1080 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the connected computers’ operating system documentation for instructions. Connecting computers to the display You can connect computers to the display and then view the computers’ input on the display’s screen. NOTES l To connect computers using the side and bottom connector panels, see SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l For full interactivity, connect a USB cable to the associated USB Type-B receptacle on the connector panel or convenience panel (as shown in the above diagrams and install SMART Product Drivers and SMART Ink on the connected computer).

smarttech.com/kb/171284 29 l If your display is configured with firmware 2.0.6 (and later), you can configure the HDMI version for each HDMI connector as either HDMI 1.4 or HDMI 2.0. This allows you to connect HDMI 1.4 devices that are incompatible with HDMI 2.0 connectors and would otherwise appear as DVI devices, see the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Your organization’s installers might have connected cables to the side and bottom connector panels or the front control panel and run the cables behind a wall or under the floor to a desk or table where you can place your computer. Viewing a connected computer’s input To view a connected computer’s input 1. Connect a device to the display’s HDMI 1, HDMI 2, HDMI 3, or VGA connectors. NOTE To enable touch control of the device, connect a USB cable to the associated USB port. 2. Press Input on the front control panel. The Input selection menu appears. NOTE Inputs with devices connected are blue, and inputs without a connection are black. 3. Tap the input you want to view. The display looks for a connection, and the computer’s desktop appears on the display’s screen. Using SMART software on connected computers After you’ve connected a computer to the display and used the Input app to view its input on the display, you can use the SMART software to present content and enable collaboration. For information on SMART Learning Suite (including SMART Notebook software), see SMART Notebook 18.

31 Resolving issues with power 31 Resolving issues with image or video quality 32 Resolving issues with audio 35 Resolving issues with touch and digital ink 35 Resolving issues with remote management 37 Resolving issues with the iQ experience 38 Resolving issues with the Intel Compute Card 38 Resolving issues with software 38 Referring to the SMART knowledge base for additional troubleshooting information 39 Contacting your reseller for additional support 39 Finding the display’s serial number 39 Finding the iQ appliance serial number 39 Finding the Intel Compute Card serial number 40 The following information helps you resolve a variety of common issues with the display, including issues with: l Remote control l Power l Video l Image quality l Audio l Touch and digital ink l Remote management l iQ experience l Intel Compute Card l Software l SMART PCM8 series OPS PC

Issue Solutions You’ve forgotten the lockscreen password. Contact SMART Support. You forgot the Settings security password. Contact SMART Support. The display can’t connect to a 5 GHz wireless network. The wireless networkmay be operating on bands that the display doesn’t support. Contact your networkadministrator. The message “The board is not compatible with the inserted iQ appliance” appears on the screen. See "The board is not compatible with the inserted iQ appliance" message appears on a SMART Board MX series interactive display. The pen is broken. Contact SMART Support. The Freeze button is not working. See The Freeze button is not working on SMART Board MX series interactive displays. Resolving issues with power Issue Solutions The display doesn’t turn on and its power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the display. NOTE If the power cable is plugged into a power bar,make sure the power bar is securely fastened to the power outlet and turned on. l Make sure the switch on the backof the display is in the ON (I) position. l Make sure the power outlet is working by testing it with a different device. l Make sure the power cable is working by testing it with a different device. The display turns on but nothing shows on the screen. l Press the Power button to wake the display. NOTE The status light is red when the display is in a low power state. l If the status light is solid green,see Resolving issues with image or video quality on the next page. l Restart the display. The display doesn’t turn on when you use a connected computer’s mouse or keyboard. l Make sure the computer is on. l If the status light is red,press the display’s Power button to wake the display. You’re experiencing other issues with power,or the previous solutions don’t resolve the issue. See Referring to the SMART knowledge base for additionaltroubleshooting information on page 39.

Issue Solutions You’re experiencing the following or similar issues with image quality: l There are lines or snow on the screen. l The image is flickering or flashing. l Make sure the display’s firmware is updated to 1.8.7or later.The display may not work properly if the display’s firmware is not updated.See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). You’re experiencing the following or similar issues with video: l The video is distorted. l There is visualnoise. l The image is dim. l Make sure any connected computers are on and not in Standby mode. l Set the connected computers’resolution and refresh rate to values that the display supports. l Restart the display and any connected computers. l Make sure the cable is not longer than the maximum specified in the display’s specifications. l Make sure the cable is securely connected to the video connectors on the display and the computer. l If the video connection uses and extender or goes through a wallsocket,try connecting the display and computer directly. l Replace the video cable to determine if the issue is with the cable. l Make sure the iQ appliance is securely installed in the accessory slot and its power light is on. l Make sure your computer’s video driver is up to date. There are bright spots on the screen. NOTE It is normalfor some areas of the screen to be slightly brighter than other,but these variations should be minor. l Open the on-screen display menu.If it appears correctly,the issue is with the video input. l Take a photograph of the screen that shows the variation in brightness and send it to SMART support.If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement. l Make sure the cable is not longer than the maximum specified in the display’s specifications. l Make sure the cable is securely connected to the video connectors on the display and the computer. l If the video connection uses and extender or goes through a wallsocket,try connecting the display and computer directly.

l Minor differences in colors across displays are common.This issue is not unique to SMART products. l If you’re using a VGA video input,use a different cable or connect a different source to see if the issue is with the cable or input source. l Make sure the cable is not longer than the maximum specified in the display’s specifications. l Make sure the cable is securely connected to the video connectors on the display and the computer. l If the video connection uses and extender or goes through a wallsocket,try connecting the display and computer directly. l Perform a factory reset. l Take a photograph of the screen that shows the issue with color and send it to SMART support.If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement. The image is cut off or shifted to the left or right. l Adjust the connected computers’video settings,particularly zoom,crop,underscan and overscan. See the computer’s operating system documentation. l If the computer’s desktop is entirely black,change it to gray or a different color. l If the computer’s desktop is extended across multiple screens,duplicate the desktop across the screens or use the display as the only screen. l Make sure the cable is not longer than the maximum specified in the display’s specifications. l Make sure the cable is securely connected to the video connectors on the display and the computer. l If the video connection uses and extender or goes through a wallsocket,try connecting the display and computer directly. The image doesn’t fillthe entire screen. Adjust the connected computers’video settings,particularly underscan or overscan. See your computer’s operating system documentation. A persistent image appears on the display. See Image persistence or burn in on LCDdisplays. The display is on,but nothing shows on the screen. l Make sure any connected computers are on and not in Standby mode. l Make sure the screen is working by pressing Input on the front controlpaneland selecting the correct input source for your device. l Restart the display and any connected computers. l Replace the video cable connecting the computer to the display to determine if the issue is with the cable. l If the video source is HDCP-protected,make sure it’s connected to an HDMI port that supports a compatible version of HDCP.The HDMI 3 port supports only HDCP 1.4.Be sure to connect devices that use HDCP 2.2 to the HDMI 1 or HDMI 2 port.

display,but only a “No Signal” message appears on the screen. l Connect the computer to one of the display’s video input connectors. NOTE In the input source menu,video input connectors that have a device connected are blue. l Make sure the computer is the currently selected input. l Make sure the connected computer’s video connector is configured to output a supported video signal.See No video display output from a laptop. l If you’re using two connected video cables,use one longer cable or move the computer so it’s within a single cable length of the display.Make sure the cable length is within the maximum length specified in the display’s specifications. l The computer is using a video resolution or refresh rate that the display doesn’t support.Set the computer to a supported resolution and refresh rate. l Make sure the computer hasn’t entered Sleep mode.Press a key on your computer’s keyboard to wake it up. If an AM50 iQ appliance with an Intel Compute Card is installed in the display and a “No Signal” message appears on a blue screen. Make sure the Windows operating system on the IntelCompute Card hasn’t entered Sleep mode.Tap the display’s screen to wake up the operating system. No image appears on a device you’ve connected to the display’s HDMI OUT connector. See Using a secondary display. The image from a device connected to the VGA port is cut-off or not centered. l Make sure the computer’s background is not a darkor solid-blackimage. l Switch to a different video input source,then switch backto the VGA input. You’re experiencing other issues with video or image quality,or the previous solutions don’t resolve the issue. See Referring to the SMART knowledge base for additionaltroubleshooting information on page 39.

Issue Solutions You’re experiencing the following or similar issues with audio: l No sound is coming from the speakers. l Sound is coming from the speakers,but the volume is low. l The sound is distorted or muffled. l Turn up the computer’s volume. l If you’re using externalspeakers,make sure the speakers are turned on. l Make sure the cables connecting the display to the computer are securely fastened. NOTES o The display’s stereo 3.5 mm in connector works with the VGA input. o Connecting an audio cable to the display’s stereo 3.5 mm out connector disables the internalspeakers. o If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for externalspeakers,See SMART Board MX series interactive displays user’s guide (smarttech.com/kb/171257). l Adjust the volume on the display and the connected computer,and make sure both are not muted. l Make sure the display is set as the default audio device for the connected computer. See the connected computer’s operating system documentation. l If you’re using the display’s integrated speakers,set the volume for the computer and any running applications to 80%,and then adjust the display’s volume. OR If you’re using externalspeakers,set the volume for the computer,any running applications and the display to 80%,and then adjust the speakers’volume. l If you’re connecting a computer to the VGA connector,make sure an analog audio cable is also connected from your computer’s audio output to the display’s analog audio input. A whine or buzzing sound is coming from the backof the display. l Alldisplays emit some electricalnoise.Such sounds may be more noticeable with some displays than with others.However,if you hear noise from the front of the display, contact SMART Support. l Make sure alldevices are connected to the same power outlet or power bar. l If the computer is connected to the display with analog audio cables (for example,3.5 mm audio cable with the VGA video input),make sure you are using high-quality cables with electromagnetic interference (EMI) protection.Make sure audio cables don’t run alongside power cables. l Use a digitalHDMI connection for video and audio.Audio hum is far less common with digitalconnections than it is with analog. You’re experiencing other issues with audio,or the previous solutions don’t resolve the issue. See Referring to the SMART knowledge base for additionaltroubleshooting information on page 39. Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following or similar issues with touch and digitalink: l If you’re using two pens,make sure they’re at least 2" (5 cm) apart.

the screen,the pointer or digital inkappears in the wrong place. l Touch is not working or is not accurate. l Touch controland digitalinkare intermittent. l The display only responds to touch on part of the screen. l Digitalinkdisappears as you write. l Make sure you are not holding the pen near its tip,and that the pen is at a right angle (90°) to the screen. l Restart the display. l If touch interactivity is slow,close some open applications on the computer. l Make sure the pen nib is not worn.Replacement pens are available from the Store for SMART Parts (see smarttech.com/Support/PartsStore). l Make sure you are using a SMART Board MX series interactive display pen. l Use a known working pen from another SMART Board MX series interactive display to checkif the issue is being caused by the pen. l Clean the opticaltouch sensors. See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Make sure SMART Product Drivers and SMART Inkare installed and running on any connected computers,and orient your display. See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Update the firmware. l Confirm with the installers that the computer is connected to the display with only a single cable. l If touch interactivity is slow,close some open applications on the computer. l Make sure the USB cable is securely fastened to both your computer and the display. l Make sure the USB cable is not longer than the maximum specified in the display’s specifications. l Use a USB 2.0 cable and make sure it’s connected to the correct USB connector that’s associated with the video input source. See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Make sure the latest version of SMART Product Drivers is installed on your computer. SMART Board MX series interactive displays require SMART Product Drivers 12.10 or later. See smarttech.com/downloads. l Remove any USB cable extenders.For best results,use a USB cable that’s no longer than 16' (5 m). l Remove any externalinfrared light sources such as sunlight,incandescent or arc lights, desklamps and infrared audio devices or move the display to another location in the room. l Remove the display from the wall,calibrate it and confirm if this resolves the issue.If it does,checkthe walland wallmount for issues. The display responds to touch but not to writing with a pen. l Make sure you are using a SMART Board MX series interactive display pen. l Make sure the pen nib is not worn.A worn pen nib might be interpreted as a finger touch.Replacement pens are available from the Store for SMART Parts (see smarttech.com/Support/PartsStore). l Reinstallor update SMART Product Drivers.

at all. l A red X appearing on the SMART Product Drivers icon in your Windows taskbar or Mac menu bar indicates that no display is connected.If a red X appears,open SMART Settings and use the connection wizard for assistance. l Make sure any connected computers have detected the display’s USB connection and installed drivers.On Windows computers,open Device Manager and make sure there is no red X or yellow explanation mark(!) over the display’s icon.On Mac computers,open System Information and ensure there are no error messages in the display’s row. You can’t write or draw in Microsoft® Office. l Make sure you’re using Microsoft Office 2013 or later. l Reinstallor update SMART Product Drivers and SMART Ink. l Refer to the SMART Inkuser’s guide (smarttech.com/kb/171190) for more information about inking in Microsoft applications. You’re experiencing other issues with touch and digitalink,or the previous solutions don’t resolve the issue. See Referring to the SMART knowledge base for additionaltroubleshooting information on page 39. Resolving issues with remote management Issue Solutions You’re experiencing generalissues with remote management. l Make sure allthe cable connections are secure. l Be aware that some commands workonly when the display is on. l Restart the display and the remote management system. l Configure the serialinterface settings. Using the command set powerstate=on doesn’t turn on the display l Add spaces around the operator symbol(=). l Ensure Power on RS232is enabled in the display’s on-screen settings menu ( ).If the display’s firmware is version 1.9.2 or earlier,disable Power saving mode in the display’s on-screen settings menu.See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257) for more information. l The display doesn’t respond to a controlcommand l Commands are not followed by a command prompt that indicates the display is ready to receive the next command. l The display is in a Power Saving mode in which the RS-232 controlsystem is not yet operating. Ensure the display is in a power state in which the RS-232 controlsystem is ready to receive commands.Ensure Power on RS232is enabled in the display’s on-screen settings menu ( ).If the display’s firmware is version 1.9.2 or earlier,disable Power saving mode in the display’s on-screen settings menu. l The display's firmware has not been updated to version 1.8.4 or later.Checkthe firmware version in the display's on-screen settings menu.See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Commands might have been incorrectly terminated with a carriage return (0x0d) and a line feed (0x0a). Terminate commands with only a carriage return (0x0d). You’re experiencing other issues with remote management,or the previous solutions don’t resolve the issue. See Referring to the SMART knowledge base for additionaltroubleshooting information on page 39.

For information on resolving issues with the iQ experience, including the Whiteboard, SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software. Resolving issues with the Intel Compute Card Issue Solutions An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t select Intel Compute Card from the Input Selection Menu. l Make sure the display’s firmware is updated to 1.8.7 or later. The display may not work properly if the display’s firmware is not updated. See the SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Make sure the Intel Compute Card is properly installed in AM50 iQ appliance’s Compute Card port. Eject and reinsert the Intel Compute Card. See Ejecting and inserting the Intel Compute Card. l The AM50 iQ appliance may have been installed after the display was turned on for the first time. Restore the display’s factory settings. See SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). NOTE Restoring factory settings resets all options to their default values. An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t connect to a network. Connecting the AM50 iQ appliance to a network: o wirelessly, o connect an Ethernet cable to the AM50 iQ appliance’s RJ45 jack from a network switch on the wall, or o connect an Ethernet cable to the AM50 iQ appliance and to the display that is connected to a network with a wired or wireless connection. For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting the iQ appliance (AM50) and Intel Compute Card. Resolving issues with software For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website: l Troubleshooting SMART Notebook 18 l Troubleshooting SMART Learning Suite Online

l Troubleshooting SMART Product Drivers 12 Referring to the SMART knowledge base for additional troubleshooting information Refer to the SMART knowledge base for additional troubleshooting information: community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where). Your reseller might ask you for the serial number for the display or the iQ appliance. Finding the display’s serial number You can find the display’s serial number in the following ways: l Look on the bottom frame l Look on the back of the display l In the display’s settings, under About. NOTE You can access the display’s settings using the Menu button on the front control panel. Finding the iQ appliance serial number You can find the iQ appliance’s serial number in the following ways: l In the iQ settings. See SMART Board MX series interactive displays installation and maintenance guide (smarttech.com/kb/171257). l Look on the iQ appliance NOTE You need to remove the iQ appliance from the display to locate the serial number.

You can find the Intel Compute Card’s serial number in the following ways: l Look on the label on the back of the Intel Compute Card. For information about ejecting the Intel Compute Card from the iQ appliance, see Ejecting and inserting the Intel Compute Card. NOTE The serial number appears after S/N. l From the Intel Compute Card's command prompt, execute the wmic bios get serialnumber command.