Polycom VVX 300 Quick Reference

Updated: Jul 2018 Features Instructions Dialing out Lift the handset + (Phone no.) + [ # ] Note: Need to dial [ 9 ] before the phone no. Intercom dialing Lift the handset + (Extension no.) + [ # ] Intercom dialing (using "busy lamp") [ Busy lamp for that ext. ] Last number redial [ Redial ] Speed dialing To dial: Lift the handset + [ * ] + [ * ] + ([0][0] – [9][9]) + [ # ] * Customer needs to define speed dial in user portal first Volume adjustment Ringtone: to decrease or increase Voice: Lift the handset + to decrease or to increase Holding call To hold: (Call connected) + [Hold] To retrieve: (Call held) + [Resume] All call forwarding To set: [*] [0] [5] + (Phone/Extension no.) + [Dial] To cancel: [#] [0] [5] + [Dial] Busy call forwarding To set: [*] [2] [5] + (Phone/Extension no.) + [Dial] To cancel: [#] [2] [5] + [Dial] No answer call forwarding To set: [*] [3] [5] + (Phone/Extension no.) + [Dial] To cancel: [#] [3] [5] + [Dial] Call transfer - Blind transfer (Call connected) + [Transfer] + (Extension no.) + [Transfer] Call transfer - Consultation transfer (Call connected) + [Transfer] + (Extension no.) + [ # ] + Wait for answer + [Transfer] + Hang up Conferencing call (Call connected) + [Confrnc] + (Phone no.) + [ # ] + answer + [Confrnc] Call park and retrieve Call park: (Call connected ) + [another line key] + [ * ] [ 8 ] [ 4 ] + [ # ] + [ # ] + Hang up Call retrieve: Lift the handset + [ # ] [ 8 ] [ 4 ] + [ # ] + (Self extension no.) + [ # ] Group pick-up Lift the handset + [ * ] [ 1 ] [ 1 ] + [ # ]

(Ringing extension no.) + [ # ] By "busy" lamp field, applicable to preset extensions: Lift the handset + [ Busy lamp for that ext. ] Paging Lift the handset + (Group Paging no.) + [ # ] + Announce *IAD user plan or analog phone don’t support Paging function Directory [Directory]+ Choose [ BroadSoft Directory] + Select + AdvFind + Submit Call List [Call List]+ Choose [Type] + Choose [All Calls] / [Missed Calls] / [Received Calls]/ [Placed Calls] Listen to voicemail [Voicemail] + (Lift handset) or (Lift handset) + [*] [9] [0] Listen to voicemail (outside office) From other phone: (Dial 2562 0111) + (Your phone no.) + [#] + (Your voicemail password) + [#] IDD & chargeable call password To lock: [ * ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) + [ # ] To unlock: [ # ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) + [ # ] Menu To view information menu: ** Office Executive / Mobile Executive plan phone set model: Polycom VVX300 Service hotline number: 1833 133 Enterprise Centrex help link: http://www.pccwone.com/eng/ec_help.html Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email regularly.