Ingenico Link/2500 Quick Start Manual

resulting from any defect or error in this publication. The manual is expressly not intended to further interpretation or explanation of the terms and conditions. Therefore, no rights can be derived from it. © Copyright 2018, Chess pT International B.V. Document version 0.1

Installing the optional SIM card .................................................................................................................... 6 Installing the battery ..................................................................................................................................... 7 Installing the Link2500 .................................................................................................................................. 8 First things with the Link2500 ....................................................................................................................... 9 Setup the connection method....................................................................................................................... 9 WiFi Setup ................................................................................................................................................. 9 GPRS Setup ................................................................................................................................................ 9 Activating the Link2500 ............................................................................................................................... 10 Terminal Language ...................................................................................................................................... 12 Switching on and off .................................................................................................................................... 12 Performing Transactions ............................................................................................................................. 13 Reading the card.......................................................................................................................................... 14 Function Menu ............................................................................................................................................ 15 Copy Receipt ............................................................................................................................................ 15 Last Transaction ....................................................................................................................................... 15 Print X-totals ............................................................................................................................................ 15 Print Z-totals ............................................................................................................................................ 15 Print Period Totals ................................................................................................................................... 15 Function Key ................................................................................................................................................ 16 Control Panel ........................................................................................................................................... 16 Tech Menu ............................................................................................................................................... 16 TMS Session ......................................................................................................................................... 16 Software Update ................................................................................................................................. 16 Settings Menu...................................................................................................................................... 16 Information Menu ............................................................................................................................... 17 Uploading Log Files .............................................................................................................................. 17 Manager Menu .................................................................................................................................... 17 Service Menu ....................................................................................................................................... 18 C-TAP ....................................................................................................................................................... 19 Transaction Menu ............................................................................................................................... 19

Totals Menu ......................................................................................................................................... 23 Acquirer Menu ..................................................................................................................................... 23 Service menu ....................................................................................................................................... 23 Information Menu ............................................................................................................................... 23 Kassa Menu (Cash Register Menu) .......................................................................................................... 25 Settings Menu...................................................................................................................................... 25 Test Menu ............................................................................................................................................ 25 Information Menu ............................................................................................................................... 25 AP

Contactless reader Display is also a contactless reader. Shortcut Keys F1, F2, F3, F4 F1 Transaction Menu F2 upper Key F3 lower Key F4 Function Menu. Function Key Opens the menu structure. Stop Key Cancels current action. Returns to idle screen. Clear Key Clears the current entered data or cancels an action. OK Key Confirms current entry or choice. Also switch on key. Minus Key + Clear Key Hold simultaneously to reboot terminal. Contactless virtual LEDS Function Key Stop Key Clear Key OK Key Contactless reader Shortcut Keys F1 F2 F3 F4 Plus Key Minus Key

In case the GPRS will be used, place the SIM card in the ‘SIM 1’ slot shown below. Other slots are not used and will not work. SIM1 slot

 The power adapter must not be used during the installation of the battery  Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the picture  Disengage the trapdoor  Take the battery pack included in the box  Place the battery pack in its compartment  Plug the battery pack connector according to the connector locating system  Clip the trapdoor until the terminal is locked

The Ingenico Link2500 is delivered in a box. The box contains:  Terminal  USB Type C-cable  Battery pack  Charger head  Manual

If your payment terminal comes pre-activated, you can skip this activation procedure. If your payment terminal is not activated yet, please make sure you have the activation code from your dealer. After powering on the terminal shows the Activation screen below when it’s not activated yet. Setup the connection method First thing to do after powering on the terminal is the configuration of the network. WiFi Setup Select ‘WiFi Settings’, press the green ‘OK’ button on the keypad and follow the on-screen instructions. Select ‘Scan network’ and press ‘OK’ button. If the SSID of the network is not found the first time, try again GPRS Setup Select ‘Set SIM-card PIN-code’ if the used SIM card has a PIN-code and follow the on-screen instructions. If there is no PIN-code or the PIN-code is just entered, choose the ‘GPRS Settings’ option from the ‘Activation Menu’ to change the connection parameters for GPRS. Generally Access Point Name, username and password are needed. Activation Menu Activate Terminal Language Menu Select Network WiFi Settings WiFi Info

User Interaction Press the ‘Activate Terminal’ option in the ‘Activation menu’. Enter the Activation code and confirm with ‘OK’. Enter the activation code again and confirm with ‘OK’. Confirm with ‘OK’ to enter the TMS parameters required to connect with the Terminal Management System. Enter the IP address received from your dealer with the keypad. Use the dot ‘.’ Key to enter the mandatory dots in the IP address. Confirm with ‘OK’. Enter the port number received from your dealer with the keypad and confirm with ‘OK’. Select the correct communication protocol received from your dealer by pressing on the correct selection on the touch screen. A notification is shown indicating that the parameters are changed. Link2500 screen Activation code: Confirmation code: Enter TMS parameters? Enter IP-address: Enter port number: Select protocol: HTTP HTTPS TMS URL changed

chosen connection. When the Link2500 is successfully activated three beeps will be given with a notification on the display. Press the ‘OK’ button to perform the software update. Depending on the WiFi/GPRS speed this can take from 5 to 25 minutes. After the software update, the terminal will restart itself and is ready for use. Link2500 screen Activating terminal Please Wait… Terminal activated Perform Software Update? Terminal will reboot

the keypad, then choose the following options:  Tech Menu  Settings Menu (enter ‘settings password’ and confirm with ‘OK’ button)  Language Menu Choose the desired language from the list and confirm with the ‘OK’ button. Switching on and off When running on battery Press the green ‘OK’ button on the keypad to switch on the terminal. Press the ‘dot’ key and the yellow ‘Clear’ key simultaneously to switch off the terminal. When charging During charging the terminal can’t be switched off. Press the ‘dot’ key and the yellow ‘Clear’ key simultaneously to restart the terminal.

Start a transaction by pressing any numeric key or the ‘OK’ button when the terminal is in the idle screen. When the ‘Enter amount’ screen is shown, enter the transaction amount and press the ‘OK’ button on the keypad or the touch screen. Corrections can be made with the yellow ‘Clear’ key. The transaction can be stopped with the red ‘Stop’ key. If another transaction type is required, press the transaction menu button F1 on the terminal and select the required transaction type. Idle screen 'Enter amount screen' after pressing or any number on the keypad Enter the transaction amount and press to start the transaction Press the F1 key on the terminal Choose the preferred transaction

After a transaction is started, the cardholder presents his card. Depending on card capabilities and what is allowed this can be done via magstripe, chipcard or contactless. Magstripe Swipe the card horizontally from left to right with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Chipcard Insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. Contactless Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. The 4 virtual LEDS are displayed during the transaction. In any case the cardholder follows the instructions on the terminal. The terminal may ask for PIN entry and confirmation of the amount. When the transaction is approved, the terminal will sound 3 short beeps. The cardholder returns the terminal to merchant. Press ‘OK’. Magstripe Chipcard Contactless

functions bundled under a single menu. Copy Receipt Select ‘Copy Receipt’ to print a copy of the last transaction receipt. *In order to use this function, terminal most be connected to Cash Register. Last Transaction This function will display the result and date/time of the last performed transaction. *In order to use this function, terminal most be connected to Cash Register. Print X-totals Print X-totals will print a report of the transaction totals since the last clearance. After this action the totals will not be cleared. Individual transactions will not be shown. *In order to use this function, terminal most be connected to Cash Register. Print Z-totals Print Z-totals will print a report of the transaction totals since the last clearance. After this action the totals will be cleared. Individual transactions will not be shown. *In order to use this function, terminal most be connected to Cash Register. Print Period Totals When a selection is made the terminal starts downloading the appropriate period counters from each acquirer and then prints the receipt. Individual transactions will not be shown. *In order to use this function, terminal most be connected to Cash Register. Press the F4 key on the terminal Function Menu

The Menu is divided in 4 categories: Control Panel The Control Panel is not accessible for the end user. Tech Menu TMS Session Creates a forced connection with the Terminal Management Server. Only on request of your dealer. Software Update Select to update the software of the terminal. Settings Menu In this menu the user can change the settings of the terminal. To use this function a password is required to continue. Your dealer should provide this password. Language menu: Select network: WiFi Settings: Set SIM-card PIN-code: Set SIM-card PUK-code: GPRS Settings: Menu mode: Header State: Footer State: Change Password: User can select language Choose preferable network Ethernet (SSL) User can change WiFi settings User can set/change PIN-code of SIM-card User can set/change PUK-code of SIM-card User can change GPRS settings User can change lay-out menu User can turn Header on/off User can turn Footer on/off Settings Menu Password can be changed here Control Panel Tech Menu C-TAP Kassa Menu

Terminal Info: WiFi Info: GPRS Info: Printer Status: Battery Status: Uploading Log Files User can upload log files from the terminal. In case a problem occurs the user will be able to upload log files before contacting the dealer. This will help to solve the issue. Manager Menu In this menu user is able to change the Manager password. To use this function a password is required to continue. Only an authorized user has access to Manager Menu. Select to check software Select to check serial number/and detailed terminal information Select to check WiFi information Select to check GPRS information Select to check printer status Select to check battery status

Only an authorized dealer is allowed to access the Service Menu. This function is password protected. Dealer is able to: Enter Database Change TMS Upload TDRs Block Payments User can enter Database and change settings With this function the Terminal Management System connection parameters can be changed With this function the Transaction Date Records can be uploaded With this function user can block the payment functionality Unblock Payments When payment functionality is blocked, user can unblock payments with this feature Clean Sweep This feature resets the terminal to factory settings. After the clean sweep the terminal can be activated again

Merchant enters amount, and presses the green ‘OK’ button. Merchant hands over terminal to cardholder. Read card: choose an option to pay (contactless/magstripe/Chipcard). Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘STOP’ button. Cardholder returns terminal to merchant. Reservation This function allows card acceptor to reserve an amount for a specified period of time. Merchant enters amount, and presses the green ‘OK’ button. Read card: choose an option (contactless/magstripe/chip card). Confirm by pressing the green ‘OK’ button or decline by pressing the red button. Wait for approval. Return terminal. Extra Reservation This function allows card acceptor to add an extra reservation to the initial reservation. Enter amount and press the green ‘OK’ button. Enter authorization code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘STOP’ button. Wait for approval. Return terminal

Payment Completion allows the merchant to finalize a payment using a previously obtained reservation. Enter amount and press the green ‘OK’ button. Enter Authorisation code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘Stop’ button. Wait for approval. Return terminal. Card Check This service allows the card acceptor to check the validity of the cardholder’s card. Read card (contactless/magstripe/chip card). Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘STOP’ button. Wait for approval. Refund This will start a refund transaction. Enter manager password and press the green ‘OK’ button. Enter amount and press the green ‘OK’ button. Merchant hands over terminal to cardholder. Read card. Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘STOP’ button. Wait for approval. Return terminal. Original Credit A service which allows the card acceptor to effect a credit to a cardholder’s account.

This menu is protected by a manager password. Cancel This will start a refund transaction. Enter manager password and press the green ‘OK’ button. Enter amount and press the green ‘OK’ button. Merchant hands over terminal to cardholder. Read card. Confirm by pressing the green ‘OK’ button or decline by pressing the red ‘STOP’ button. Wait for approval. Return terminal Payment This function allows the merchant to cancel a previous payment. Enter amount and press the green ‘OK’ button. Enter Authorisation code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm cancellation by pressing the green ‘OK’ button. Wait for confirmation. Return terminal. Reservation This function allows the merchant to cancel a previous reservation. Enter amount and press the green ‘OK’ button. Enter Authorisation code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm cancellation by pressing the green ‘OK’ button. Wait for confirmation. Return terminal. Extra Reservation This function allows the merchant to cancel an extra reservation.

This function allows merchant to cancel payment after reservation. Enter amount and press the green ‘OK’ button. Enter Authorisation code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm cancellation by pressing the green ‘OK’ button. Wait for confirmation. Return terminal.

Last Transaction Displays the status and the time of the last transaction performed. Totals Menu Print X-totals Prints out the totals from the moment the last x-total was printed. Print Z-totals Prints out the totals from the moment the last z-total was printed. Totals will be reset after printing. Print Period Totals Current Retrieves and prints the current period totals from the acquiring/processing hosts. Previous Retrieves and prints the previous period totals from the acquiring/processing hosts. Previous & Current Retrieves and prints both current and previous period totals from the acquiring/processing hosts. Acquirer Menu Acquirer Menu is password protected. Open messages Use only at request of dealer. Key Load Via Key load it is possible to manually start a security scheme download for the selected provider. Parameter Download Via parameter download it is possible to manually start a parameter download for the selected provider. Service menu Information Menu User can look up information in this menu.

Print Card Brands This function allows user to print an overview of the card brands. Print C-TAP Info Overview of the common parameter status, blocked reason(s), status’, acquirer status and security provider status.

Settings Menu In Cash Register Menu the settings can be changed and tested. Settings Menu is password protected. Enter Settings password and press the green ‘OK’ button. Change Connection. Select Connection (None-Serial-TCP/IP), press the green ‘OK’ button. Change connection. Via change connection the ECR (Electronic Cash Register) connection can be enabled/changed. Test Menu In this function the terminal can be tested. Test menu is password protected. Information Menu ECR (Electronic Cash Register) Version Displays the version of ECR application.