Raven SmarTrax MD Installation Manual
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Case IH 91XX, 92XX, and 93XX
Series
Buhler Versatile 8X6 and 9X6 Series,
Ford Versatile 8X6 and 9X6 Series
and Big Bud
SmarTrax™ MD Installation Manual
P/N 016-5030-062 Rev A 09/15 E23617
Copyright 2014, 2015
While every effort has been made to ensure the accuracy of this document,
Raven Industries assumes no responsibility for omissions and errors. Nor is any
liability assumed for damages resulting from the use of information contained
herein.
Raven Industries shall not be responsible or liable for incidental or consequential
damages or a loss of anticipated benefits or profits, work stoppage or loss, or
impairment of data arising out of the use, or inability to use, this system or any of
its components. Raven Industries shall not be held responsible for any
modifications or repairs made outside our facilities, nor damages resulting from
inadequate maintenance of this system.
As with all wireless and satellite signals, several factors may affect the availability
and accuracy of wireless and satellite navigation and correction services (e.g.
GPS, GNSS, SBAS, etc.). Therefore, Raven Industries cannot guarantee the
accuracy, integrity, continuity, or availability of these services and cannot
guarantee the ability to use Raven systems, or products used as components of
systems, which rely upon the reception of these signals or availability of these
services. Raven Industries accepts no responsibility for the use of any of these
signals or services for other than the stated purpose.
Disclaimer
©Raven Industries, Inc. 2014
Table of Contents
Manual No. 016-5030-062 Rev. A
i
Chapter 1
Important Safety Information................................................. 1
Chapter 2
Introduction............................................................................. 3
Preparing for Installation
........................................................................................................... 4
Recommendations
.............................................................................................................. 4
Point of Reference
............................................................................................................... 4
Updates
..................................................................................................................................... 4
Kit Contents
............................................................................................................................... 5
Chapter 3
Mechanical Drive Installation ................................................ 9
Disassemble the Mechanical Drive Spline Assembly
................................................................ 9
Remove the Steering Wheel
................................................................................................... 10
Install the Anti-Rotation Bracket
.............................................................................................. 12
Install the Spline and Ring Gear Assemblies
.......................................................................... 13
Reinstall the Steering Wheel
................................................................................................... 16
Install the Mechanical Drive
.................................................................................................... 17
Chapter 4
Node and Wiring Installation ............................................... 21
Install the SmarTrax MD Node
................................................................................................ 21
Node Mounting Locations
.................................................................................................. 21
Mount the SmarTrax MD Node
.......................................................................................... 22
Install the Foot Switch
............................................................................................................. 22
Connect the Node Harness to the Mechanical Drive
.............................................................. 23
Install the Chassis Cable - SmarTrax MD-Only Systems (If Applicable)
................................. 24
Connect SmarTrax MD to an Existing Chassis Cable (If Applicable)
...................................... 24
Table of Contents
ii
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Manual No. 016-5030-062 Rev. A
1
Chapter 1Important Safety
Information
Read this manual and the operation and safety instructions included with your implement and/or controller
carefully before installing the SmarTrax™ MD system.
•
Follow all safety information presented within this manual.
•
If you require assistance with any portion of the installation or service of your Raven equipment, contact
your local Raven dealer for support.
•
Follow all safety labels affixed to the SmarTrax MD system components. Be sure to keep safety labels in
good condition and replace any missing or damaged labels. To obtain replacements for missing or damaged
safety labels, contact your local Raven dealer.
When operating the machine after installing SmarTrax MD, observe the following safety measures:
•
Be alert and aware of surroundings.
•
Do not operate SmarTrax MD or any agricultural equipment while under the influence of alcohol or an illegal
substance.
•
Remain in the operator’s position in the machine at all times when SmarTrax MD is engaged.
•
Disable SmarTrax MD when exiting the operator’s seat and machine.
•
Do not drive the machine with SmarTrax MD enabled on any public road.
•
Determine and remain a safe working distance from other individuals. The operator is responsible for
disabling SmarTrax MD when the safe working distance has diminished.
•
Ensure SmarTrax MD is disabled prior to starting any maintenance work on SmarTrax MD or the machine.
If the SmarTrax MD system is removed from the machine, install the protective trim (P/N 019-0159-590) on the
ring gear assembly teeth for protection.
•
The machine must remain stationary and switched off during SmarTrax MD installation or maintenance.
NOTICE
WARNING
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
•
Always verify that the power leads are connected to the correct polarity as marked. Reversing the power
leads could cause severe damage to the equipment.
•
Ensure that the power cable is the last cable to be connected.
CAUTION
Manual No. 016-5030-062 Rev. A
3
Chapter 2Introduction
Congratulations on your purchase of the SmarTrax™ MD system! SmarTrax MD-assisted steering takes the
stress out of driving and makes it quick and easy for you to improve your operating efficiency and performance.
SmarTrax MD is compatible with Cruizer II™ and Cruizer II™ RTK, Envizio Pro™, Envizio Pro®, Envizio Pro
XL™, and Viper Pro™ systems.
The following instructions are designed to assist with the proper installation of the SmarTrax MD system. Refer
to the SmarTrax MD Calibration & Operation Manual (P/N 016-5030-020) for assistance with calibrating the
software and using the SmarTrax MD system.
This manual applies to the following machines:
FIGURE 1. Case IH 9370, Buhler Versatile 876, Ford Versatile 946, Big Bud 500/30
MAKE: Case IH
MAKE: Buhler Versatile
MODEL: 91XX Series - 9110, 9130, 9150, 9170, and 9180
MODEL: 836, 856, 876, 936, 956, and 976
92XX Series - 9210, 9230, 9250, 9270, and 9280
93XX Series - 9330, 9350, 9370, 9380, and 9390
MAKE: Ford Versatile
MODEL: 846, 876, 946, and 976
MAKE: Big Bud
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Preparing for Installation
Before installing the SmarTrax MD system, park the machine where the ground is level, clean, and dry. Turn off
the machine and leave it turned off for the duration of the installation process.
During the installation process, follow good safety practices. Be sure to carefully read the instructions in this
manual as you complete the installation process.
Recommendations
Raven Industries recommends the following best practices when installing or operating the SmarTrax MD
system for the first time, at the start of the season, or when moving the SmarTrax MD system to another
machine:
•
Use part numbers to identify the parts.
•
Do not remove the plastic wrap from a part until it is necessary for installation.
•
Do not remove plastic caps from a part until it is necessary for installation.
Point of Reference
The instructions in this manual assume that you are standing behind the machine, looking toward the cab.
Updates
Software and manual updates are available on the Raven Applied Technology website:
http://www.ravenhelp.com
At Raven Industries, we strive to make your experience with our products as rewarding as
possible. One way to improve this experience is to provide us with feedback on this manual.
Your feedback will help shape the future of our product documentation and the overall service
we provide. We appreciate the opportunity to see ourselves as our customers see us and are
eager to gather ideas on how we have been helping or how we can do better.
To serve you best, please send an email with the following information to
[email protected]
-Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud
SmarTrax™ MD Installation Manual
-Manual No. 016-5030-062 Rev. A
-Any comments or feedback (include chapter or page numbers if applicable).
-Let us know how long have you been using this or other Raven products.
We will not share your email or any information you provide with anyone else. Your feedback
is valued and extremely important to us.
Thank you for your time.
Manual No. 016-5030-062 Rev. A
5
Introduction
Kit Contents
This section contains a list of the components that are included in the SmarTrax MD kit. Before beginning the
system installation, compare the items in the kit with the components on this list. If you have questions about
the kit, contact your Raven dealer.
Important:
Modification/alteration of any part in the SmarTrax MD system or the use of any non-Raven approved
parts will void the warranty on the system. Raven Industries assumes no liability for using modified,
altered, or non-Raven approved parts or components.
TABLE 1. SmarTrax MD Installation Kit (P/N 117-5030-062)
Picture
Item Description
Part Number
Qty.
Not Pictured
Manual - Case IH 91XX - 93XX, Buhler
Versatile 8X6-9X6, for Versatile 8X6-9X6, Big
Bud SmarTrax MD Installation
016-5030-062
1
Assembly - Ring Gear
063-4001-011
1
Assembly - Spline Adapter
063-4001-025
1
Trim - Ring Gear Protective
019-0159-590
1
Bracket - Node Mounting
107-0172-084
1
Bracket - Anti-Rotation
116-0159-754
1
Clamp - Hose
435-3003-008
2
Spacer - Spline
107-4001-018
2
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Bearing - 1/2” Plastic Flanged
325-0000-036
1
Foam - 3” Wide x 1/8” Thick Neoprene
218-0159-486
8”
Bolt - #10-24 x 3/4” UNC Zinc Carriage
311-0069-082
2
Bolt - 5/16”-18 x 1” Hex
311-0052-105
4
Screw - #10-24 x 2-1/2” SHCS
311-0068-200
6
Nut - 3/8”-16 Zinc Flanged Lock
312-1001-167
3
Nut - 5/16”-18 Flanged Lock
312-1001-169
4
Nut - #10-24 Wing
312-3000-013
2
Tape - 3” Double-Sided
332-0000-019
6
TABLE 1. SmarTrax MD Installation Kit (P/N 117-5030-062)
Picture
Item Description
Part Number
Qty.
Manual No. 016-5030-062 Rev. A
7
Introduction
TABLE 2. SmarTrax MD Controller Kit (P/N 117-5030-020)
Picture
Item Description
Part Number
Qty.
Not Pictured
Manual - SmarTrax MD Calibration &
Operation
016-5030-020
1
Assembly - SmarTrax MD Mechanical Drive
Unit
063-4001-010
1
Node - SmarTrax MD
063-4001-013
1
Pin - Anti-Rotation
107-4001-004
1
Cable - SmarTrax MD Node Harness
115-4001-157
1
Switch - Foot
063-0173-593
1
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Manual No. 016-5030-062 Rev. A
9
Chapter 3Mechanical Drive
Installation
Disassemble the Mechanical Drive Spline
Assembly
FIGURE 1. Spline Assembly Disassembled
1. Locate the 11/16” 36 tooth spline adapter assembly (P/N 063-4001-025).
2. Disassemble the spline adapter assembly as shown in Figure 1 above.
Note:
The bolts from the spline assembly are not used in the SmarTrax MD system installation.
Bolts
Nut
Washer
Female Spline
Adapter
Male Spline
Adapter
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Remove the Steering Wheel
Note:
The steps in this section require use of a steering wheel puller (not supplied). For questions on the
proper procedure for removing the steering wheel, contact your local equipment dealer.
FIGURE 2. Steering Wheel Cap
1. Remove the cap from the center of the steering wheel.
FIGURE 3. Steering Wheel Screws to be Removed
2. Remove the three screws used to secure the steering wheel retainer ring.
Manual No. 016-5030-062 Rev. A
11
Mechanical Drive Installation
FIGURE 4. Retainer Ring Removed
3. Remove the center cap retainer ring.
FIGURE 5. Telescope Lever Removed
4. Remove the telescope screws and lever.
FIGURE 6. Steering Wheel Nut to be Removed
5. Remove the nut used to secure the steering wheel to the steering column.
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
FIGURE 7. Steering Wheel Removed
6. Using a steering wheel puller (not supplied), remove the steering wheel from the steering column.
Install the Anti-Rotation Bracket
FIGURE 8. Flange Bearing Installed
1. Install the 1/2” plastic flanged bearing (P/N 325-0000-036) on the anti-rotation bracket (P/N 116-0159-754)
using two #10-24 x 3/4” carriage bolts (P/N 311-0069-082) and two #10-24 wing nuts (P/N 312-3000-013).
Anti-Rotation Bracket
(P/N 116-0159-754)
#10-24 Wing Nut
(P/N 312-3000-013)
#10-24 x 3/4” UNC
Carriage Bolts
(P/N 311-0069-082)
1/2” Plastic
Flanged Bearing
(P/N 325-0000-036)
Manual No. 016-5030-062 Rev. A
13
Mechanical Drive Installation
FIGURE 9. Anti-Rotation Bracket Installed
2. Secure the anti-rotation bracket to the machine’s steering column using a hose clamp (P/M 435-3003-009)
and neoprene foam (P/N 218-0159-486), as needed.
Note:
Depending on the machine model, it may be necessary to use two hose clamps to secure the anti-
rotation bracket to the steering column.
Install the Spline and Ring Gear Assemblies
FIGURE 10. Female Spline Adapter Installed on Steering Column
1. Install the female spline on the machine’s steering column.
Hose Clamp
(P/N 435-3003-009)
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
FIGURE 11. Steering Wheel Nut Installed
2. Install the spline’s washer and the machine’s steering wheel nut that was removed during the steering
wheel removal.
FIGURE 12. Telescope Screw Reinstalled
3. Reinstall the machine’s telescope screw in the machine’s male step and tighten it to secure the telescope
slide.
Note:
The machine’s telescope function will no longer be adjustable.
Manual No. 016-5030-062 Rev. A
15
Mechanical Drive Installation
FIGURE 13. Ring Gear Installed
4. Place the ring gear assembly (P/N 063-4001-011) over the female spline adapter with the V-ring facing
down and the holes in the ring gear aligned with the holes in the female spline adapter.
FIGURE 14. Spacers and Male Spline Installed
5. Place the two 1/2” spline spacers (P/N 107-4001-018) on the ring gear assembly, aligning the holes in the
spacers with the holes in the ring gear assembly.
6. Align the bolt holes in the male spline adapter with the holes in the spline spacers.
7. Install and tighten the #10-24 x 2-1/2” screws (P/N 311-0068-200) to secure the male spline adapter, ring
gear, and spacers to the female spline adapter.
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Reinstall the Steering Wheel
FIGURE 15. Steering Wheel Installed
1. Align the spokes of the steering wheel with the spokes on the installed ring gear.
2. Install the steering wheel on the male spline adapter.
FIGURE 16. Spline Nut and Washer Installed
3. Install the spline’s nut on the protruding male spline adapter.
Manual No. 016-5030-062 Rev. A
17
Mechanical Drive Installation
FIGURE 17. Steering Wheel Retainer Ring Reinstalled
4. Align the center cap retainer ring with the holes in the steering wheel and secure it using the screws that
were removed during the steering wheel removal.
FIGURE 18. Center Cap Reinstalled
5. Reinstall the center cap.
Install the Mechanical Drive
Note:
Depending on the machine’s configuration, it may be necessary to install the anti-rotation pin in the
mechanical drive’s casing after the mechanical drive is installed instead of before as indicated in
the instructions below.
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
FIGURE 19. Anti-Rotation Pin Installation Locations
1. Determine the anti-rotation pin (P/N 107-4001-004) installation location on the mechanical drive (P/N 063-
4001-010) based on the anti-rotation bracket installation location.
2. Screw the anti-rotation pin into the mechanical drive’s casing.
FIGURE 20. Anti-Rotation Pin Installed in Bracket Assembly
3. Insert the anti-rotation pin into the installed flanged bearing (P/N 325-0000-036) on the anti-rotation bracket
assembly.
Anti-Rotation Brackets
Installed on Right Side of
Steering Column
Anti-Rotation Brackets
Installed on Left Side of
Steering Column
Anti-Rotation Pin Inserted
into Anti-Rotation Bracket
Assembly
Manual No. 016-5030-062 Rev. A
19
Mechanical Drive Installation
FIGURE 21. Mechanical Drive Installed
4. Install the mechanical drive around the installed ring gear assembly, closing it firmly until the latch on the
housing is securely locked.
5. Ensure the anti-rotation bracket assembly is installed securely.
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Manual No. 016-5030-062 Rev. A
21
Chapter 4Node and Wiring
Installation
Install the SmarTrax MD Node
Node Mounting Locations
FIGURE 1. Node Mounting
When choosing the location for the SmarTrax MD node, consider the following points:
•
Mount the SmarTrax node inside the machine’s cab on a flat, level surface for proper performance and
cable connection.
•
One of the six numbered direction arrows on the node must be oriented in the direction of forward vehicle
travel, one arrow pointing straight up, and two of the arrows parallel to the ground.
Note:
Make a note of the number of the arrow that is oriented in the direction of forward vehicle travel.
This number will be needed during the SmarTrax calibration process.
•
The node mounting location must not create tripping hazards.
•
Mount the node in a location where it will not be kicked or jarred during normal equipment operation.
•
The location must allow cable routing to avoid crimping or damaging the cables or the node connections.
•
Securely fasten the node using bolts or screws through at least two of the three mounting holes. When
mounted properly, the node should not become loose or rotate.
Direction Arrows
Any two arrows must
be parallel with level
ground
Mounting Tabs
1
2
3
4
5
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Mount the SmarTrax MD Node
FIGURE 2. SmarTrax Node Installed
Note:
The forward vehicle direction is 2 in the pictured node orientation.
1. Mount the node (P/N 063-4001-013) to the node mounting bracket (P/N 107-0172-084) using three 3/8”-16
nylon insert lock nuts (P/N 312-1001-164).
2. Install the two large, rectangular connectors of the node harness (P/N 115-4001-157) into the correct ports
of the node.
3. Tighten the bolts on the harness connectors to secure the connections.
4. Mount the node mounting bracket in the right-rear corner of the cab floor with the harness connections
pointing to the right side of the cab using one of the following methods:
•Using four 3.5” strips of double-sided tape (P/N 332-0000-019).
Note:
Ensure the mounting plate and cab floor are thoroughly cleaned before applying the tape.
•Using the node mounting bracket as a template, drill 4 holes through the floor of the cab and secure the
bracket with four 5/16”-18 x 1" bolt (P/N 311-0052-105) and four 5/16”-18 flanged lock nuts (P/N 312-
1001-169).
Install the Foot Switch
FIGURE 3. Foot Switch Installed
Manual No. 016-5030-062 Rev. A
23
Node and Wiring Installation
1. Select a suitable location for the foot switch (P/N 063-0172-470) to be installed.
Note:
The foot switch should be installed in a location where the operator has easy access to it and is
able to fully press the pedal.
2. Using the holes in the foot switch as a template, drill holes in the floor of the cab.
3. Secure the foot switch to the floor by installing the supplied screws in each of the mounting holes.
4. Locate the ENABLE connector on the node harness and connect it to the foot switch cable connector.
Connect the Node Harness to the
Mechanical Drive
1. Connect the node harness to the operator presence switch, if applicable.
a.
Locate and disconnect the machine’s existing OPERATOR PRESENCE connection behind the
operator’s seat.
b.
Connect the round 4-pin connector on the node harness to the machine’s mating OPERATOR
PRESENCE connector.
FIGURE 4. Mechanical Drive Connection
2. Connect the 8-pin Deutsch connector on the node harness into the 8-pin port of the mechanical drive (P/N
063-4001-010).
3. Install the terminator (P/N 063-0172-369) supplied with the node harness on the remaining 4-pin Deutsch
connector.
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Install the Chassis Cable - SmarTrax MD-
Only Systems (If Applicable)
If the machine does not contain an existing chassis power system (such as AutoBoom, product control, etc.), it
is necessary to install the chassis power cable to operate the SmarTrax MD system. If a CAN system already
exists on the machine, refer to Connect SmarTrax MD to an Existing Chassis Cable (If Applicable) below to
connect power to the SmarTrax MD system.
Note:
The chassis cable is sold separately. Contact your local Raven dealer for ordering information.
1. Locate the SmarTrax chassis cable (P/N 115-4001-085).
2. Connect the TO SMARTRAX NODE connector from the chassis cable to the round 16-pin connector on the
node harness (P/N 115-4001-157).
3. Connect the TO CONSOLE CABLE connector to the Raven console cable.
4. Install a terminator (P/N 063-0172-369) on the CAN cable connector.
5. Loop and tie-off the REMOTE SWITCH cable connection, securing it with plastic cable ties as necessary.
Note:
The REMOTE SWITCH connector is not used in the SmarTrax system. Ensure the cable is
secured away from moving parts and heat sources.
6. Connect the ring terminals to the battery.
Note:
The positive connectors are fused.
Connect SmarTrax MD to an Existing
Chassis Cable (If Applicable)
Note:
The SmarTrax MD interface tee is sold separately. Contact your local Raven dealer for ordering
information.
1. Locate and disconnect the connection between the Raven console cable and chassis cable on the
machine’s existing CAN system.
2. Install the SmarTrax MD interface tee cable (P/N 115-4001-070 or 115-4001-071) between the chassis and
Raven console harness.
3. Connect the SmarTrax node harness (P/N 115-4001-157) to the remaining SmarTrax MD interface tee.
Manual No. 016-5030-062 Rev. A
25
I
Important Safety Information 1
Introduction 3
Kit Contents 5
Preparing for Installation 4
Point of Reference 4
Recommendations 4
Updates 4
K
Kit Contents 5
M
Mechanical Drive Installation 9
Disassembling the Mechanical Drive Spline Assembly 9
Installing the Anti-Rotation Bracket 12
Installing the Mechanical Drive 17
Installing the Spline and Ring Gear Assemblies 13
Reinstalling the Steering Wheel 16
Removing the Steering Wheel 10
N
Node and Wiring Installation 21
Connecting SmarTrax MD to an Existing Chassis
Cable 24
Connecting the Node Harness to the Mechanical
Drive 23
Installing the Chassis Cable - SmarTrax MD-Only
Systems 24
Installing the Foot Switch 22
Installing the SmarTrax MD Node 21
Mounting the SmarTrax MD Node 22
Node Mounting Locations 21
Case IH 91XX-93XX, Buhler Versatile 8X6-9X6, Ford Versatile 8X6-9X6, Big Bud SmarTrax™ MD Installation Manual
Raven Industries will not assume any expense or liability for repairs
made outside our facilities without written consent. Raven Industries
is not responsible for damage to any associated equipment or
products and will not be liable for loss of profit, labor, or other
damages. The obligation of this warranty is in lieu of all other
warranties, expressed or implied, and no person or organization is
authorized to assume any liability for Raven Industries.
Damages caused by normal wear and tear, misuse, abuse,
neglect, accident, or improper installation and maintenance are
not covered by this warranty.
What is not Covered by this Warranty?
Upon confirmation of the warranty claim, Raven Industries will (at our
discretion) repair or replace the defective product and pay for the
standard return freight, regardless of the inbound shipping method.
Expedited freight is available at the customer’s expense.
What Will Raven Industries Do?
Bring the defective part and proof of purchase to your Raven dealer.
If the dealer approves the warranty claim, the dealer will process the
claim and send it to Raven Industries for final approval. The freight cost
to Raven Industries will be the customer’s responsibility. The Return
Materials Authorization (RMA) number must appear on the box and all
documentation (including proof of purchase) must be included inside
the box to be sent to Raven Industries.
How Can I Get Service?
Raven Applied Technology products are covered by this warranty for 12
months from the date of retail sale. In no case will the Limited Warranty
period exceed 24 months from the date the product was issued by
Raven Industries Applied Technology Division. This warranty coverage
applies only to the original owner and is non-transferable.
How Long is the Coverage Period?
This warranty covers all defects in workmanship or materials in your
Raven Applied Technology Division product under normal use,
maintenance, and service when used for intended purpose.
What Does this Warranty Cover?
Limited Warranty
016-0171-537 Rev. A, E19889
Raven Applied Technology products that have been registered online are covered
for an additional 12 months beyond the Limited Warranty for a total coverage period
of 24 months from the date of retail sale. In no case will the Extended Warranty
period exceed 36 months from the date the product was issued by Raven Industries
Applied Technology Division. This Extended Warranty coverage applies only to the
original owner and is non-transferable.
How Long is the Extended Warranty Coverage Period?
To register, go online to www.ravenhelp.com and select Product Registration.
Where Can I Register My Product for the Extended Warranty?
Yes. Products/systems must be registered within 30 days of retail sale to receive
coverage under the Extended Warranty. If the component does not have a serial
tag, the kit it came in must be registered instead.
Do I Need to Register My Product to Qualify for the
Extended Warranty?
This warranty covers all defects in workmanship or materials in your Raven Applied
Technology Division product under normal use, maintenance, and service when
used for intended purpose.
What Does this Warranty Cover?
Bring the defective part and proof of purchase to your Raven dealer. If the dealer
approves the warranty claim, the dealer will process the claim and send it to Raven
Industries for final approval. The freight cost to Raven Industries will be the
customer’s responsibility. The Return Materials Authorization (RMA) number must
appear on the box and all documentation (including proof of purchase) must be
included inside the box to be sent to Raven Industries. In addition, the words
“Extended Warranty” must appear on the box and all documentation if the failure is
between 12 and 24 months from the retail sale.
How Can I Get Service?
Upon confirmation of the product’s registration for the Extended Warranty and the
claim itself, Raven Industries will (at our discretion) repair or replace the defective
product and pay for the standard return freight, regardless of the inbound shipping
method. Expedited freight is available at the customer’s expense.
What Will Raven Industries Do?
Raven Industries will not assume any expense or liability for repairs made outside
our facilities without written consent. Raven Industries is not responsible for
damage to any associated equipment or products and will not be liable for loss of
profit, labor, or other damages. Cables, hoses, software enhancements, and
remanufactured items are not covered by this Extended Warranty. The obligation of
this warranty is in lieu of all other warranties, expressed or implied, and no person
or organization is authorized to assume any liability for Raven Industries.
Damages caused by normal wear and tear, misuse, abuse, neglect, accident,
or improper installation and maintenance are not covered by this warranty.
What is Not Covered by the Extended Warranty?
Extended Warranty
016-0171-536 Rev. A, E19889