Dell XPS 17 9700 Setup And Specifications

Text of the manual

XPS 17 9700

Setup and Specifications Regulatory Model: P92F Regulatory Type: P92F001 May 2020 Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

1 Set up your XPS 17 9700............................................................................................................... 4

2 Views of XPS 17 9700................................................................................................................... 6 Left.......................................................................................................................................................................................... 6 Right........................................................................................................................................................................................6 Base.........................................................................................................................................................................................7 Display..................................................................................................................................................................................... 8 Bottom.................................................................................................................................................................................... 9 3 Specifications of XPS 17 9700......................................................................................................10 Dimensions and weight........................................................................................................................................................10 Processor.............................................................................................................................................................................. 10 Chipset................................................................................................................................................................................... 11 Operating system..................................................................................................................................................................11 Memory.................................................................................................................................................................................. 11 Internal slots...........................................................................................................................................................................11 External ports....................................................................................................................................................................... 12 Wireless module....................................................................................................................................................................12 Audio...................................................................................................................................................................................... 13 Storage.................................................................................................................................................................................. 13 Media-card reader................................................................................................................................................................13 Keyboard............................................................................................................................................................................... 14 Camera.................................................................................................................................................................................. 14 Touchpad.............................................................................................................................................................................. 15 Power adapter......................................................................................................................................................................15 Battery...................................................................................................................................................................................16 Display....................................................................................................................................................................................17 Fingerprint reader.................................................................................................................................................................18 GPU—Integrated.................................................................................................................................................................18 GPU—Discrete.................................................................................................................................................................... 18 Operating and storage environment..................................................................................................................................18 4 Dell low blue light display............................................................................................................ 20 5 Keyboard shortcuts of XPS 17 9700..............................................................................................21 6 Getting help and contacting Dell..................................................................................................23 Contents Contents 3

Set up your XPS 17 9700

NOTE: The images in this document may differ from your computer depending on the configuration you ordered. 1. Connect the power adapter and press the power button. NOTE: You can charge your XPS 17 9700 by connecting the power adapter to one of the USB Type-C Thunderbolt 3 ports that are located on either side of your computer. NOTE: The battery may go into power-saving mode during shipment to conserve charge on the battery. Ensure that the power adapter is connected to your computer when it is turned on for the first time. 2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: • Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted. • If connected to the Internet, sign in with or create a Microsoft account. If not connected to the Internet, create an offline account. • On the Support and Protection screen, enter your contact details. 3. Locate and use Dell apps from the Windows Start menu—Recommended. Table 1. Locate Dell apps Resources Description My Dell Centralized location for key Dell applications, help articles, and other important information about your computer. It also notifies you about the warranty status, recommended accessories, and software updates if available. 1 4 Set up your XPS 17 9700

Table 1. Locate Dell apps(continued)

Resources Description SupportAssist Proactively checks the health of your computer’s hardware and software. The SupportAssist OS Recovery tool troubleshoots issues with the operating system. For more information, see the SupportAssist documentation at www.dell.com/support. NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty. Dell Update Updates your computer with critical fixes and latest device drivers as they become available. For more information about using Dell Update, see the knowledge base article SLN305843 at www.dell.com/support. Dell Digital Delivery Download software applications, which are purchased but not pre-installed on your computer. For more information about using Dell Digital Delivery, see the knowledge base article 153764 at www.dell.com/ support. Set up your XPS 17 9700 5

Views of XPS 17 9700

Left 1. Security-cable slot (wedge-shaped) Connect a security cable to prevent unauthorized movement of your computer. 2. Thunderbolt 3 (USB Type-C) port with DisplayPort (2) Supports USB 3.2 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.2 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V power output that enables faster charging. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device. 3. Left woofer Enhances low-frequency audio output. Right 1. Right woofer Enhances low-frequency audio output. 2. Thunderbolt 3 (USB Type-C) port with DisplayPort (2) Supports USB 3.2 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.2 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V power output that enables faster charging. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device. 3. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Secure Digital Extended Capacity (SDXC) 4. Headset port Connect headphones or a headset (headphone and microphone combo). 2 6 Views of XPS 17 9700

Provide digital sound input for audio recording, voice calls, and so on.

2. Power button with fingerprint reader Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer. Place your finger on the power button to log in with the fingerprint reader. NOTE: Pressing the power button with fingerprint reader for over 25 seconds triggers the CMOS clean-up. NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals. 3. Right speaker Provides audio output. 4. Right-click area Press to right-click. 5. Left-click area Press to left-click. 6. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two finger tap to right-click. 7. Left speaker Provides audio output. Views of XPS 17 9700 7

Emits infrared light, which enables the infrared camera to sense and track motion.

2. Ambient-light sensor Detects the ambient light and automatically adjusts the keyboard backlight and display brightness. 3. RGB-infrared camera This combined camera supports both infrared Windows Hello facial recognition and standard RGB imaging for photos and videos. 4. Camera-status light Turns on when the camera is in use. 5. Infrared emitter Emits infrared light, which enables the infrared camera to sense and track motion. 6. Battery-status light Indicates the battery-charge status. 8 Views of XPS 17 9700

Enhances low-frequency audio output.

2. Right woofer Enhances low-frequency audio output. 3. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. Views of XPS 17 9700 9

Specifications of XPS 17 9700

Dimensions and weight The following table lists the height, width, depth, and weight of your XPS 17 9700. Table 2. Dimensions and weight Description Values Height: Front height 8.67 mm (0.34 in.) Rear height 13.15 mm (0.52 in.) Width 374.48 mm (14.74 in.) Depth 248.08 mm (9.77 in.) Weight (maximum) 2.53 kg (5.58 lb) NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability. Processor The following table lists the details of the processors supported by your XPS 17 9700. Table 3. Processor Description Option one Option two Option three Option four Processor type 10th Generation Intel Core i5-10300H 10th Generation Intel Core i7-10750H 10th Generation Intel Core i7-10875H 10th Generation Intel Core i9-10885H Processor wattage 45 W 45 W 45 W 45 W Processor core count 4 6 8 8 Processor thread count 8 12 16 16 Processor speed Up to 4.50 GHz Up to 5 GHz Up to 5.10 GHz Up to 5.30 GHz Processor cache 8 MB 12 MB 16 MB 16 MB Integrated graphics Intel UHD Graphics 630 Intel UHD Graphics 630 Intel UHD Graphics 630 Intel UHD Graphics 630 3 10 Specifications of XPS 17 9700

The following table lists the details of the chipset supported by your XPS 17 9700.

Table 4. Chipset Description Values Chipset Intel WM 490 Processor 10th Generation Intel Core i5/i7/i9 DRAM bus width 128 bit Flash EPROM 32 MB PCIe bus Up to PCIe Gen 3.0 Operating system Your XPS 17 9700 supports the following operating systems: • Windows 10 Home, 64-bit • Windows 10 Pro, 64-bit Memory The following table lists the memory specifications of your XPS 17 9700. Table 5. Memory specifications Description Values Memory slots Two-SODIMM slots Memory type Dual-channel DDR4 Memory speed 2933 MHz Maximum memory configuration 64 GB Minimum memory configuration 8 GB Memory size per slot 4 GB, 8 GB, 16 GB, and 32 GB Memory configurations supported • 8 GB DDR4 at 2933 MHz (2 x 4 GB), dual-channel • 16 GB DDR4 at 2933 MHz (2 x 8 GB), dual-channel • 32 GB DDR4 at 2933 MHz (2 x 16 GB), dual-channel • 64 GB DDR4 at 2933 MHz (2 x 32 GB), dual-channel Internal slots The following table lists the internal slots of your XPS 17 9700. Table 6. Internal slots Description Values M.2 Two M.2 2230/2280 slots for solid-state drive Specifications of XPS 17 9700 11

Table 6. Internal slots

Description Values NOTE: To learn more about the features of different types of M.2 cards, see the knowledge base article SLN301626 at www.dell.com/support. External ports The following table lists the external ports on your XPS 17 9700. Table 7. External ports Description Values USB ports Four USB 3.2 Gen 2 Type-C Thunderbolt 3 ports with DisplayPort NOTE: Connect the USB Type-C power adapter to only one of the four USB Type-C ports. Audio port One headset (headphone and microphone combo) port Video port Four USB 3.2 Gen 2 Type-C Thunderbolt 3 ports with DisplayPort NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device. Media-card reader One SD-card slot Docking port Supported through one of the four USB Type-C Thunderbolt 3 ports Power-adapter port DC-IN through one of the four USB Type-C Thunderbolt 3 ports Security Security-cable slot (wedge-shaped) Wireless module The following table lists the Wireless Local Area Network (WLAN) module specifications of your XPS 17 9700. NOTE: The wireless module is integrated on the system board. Table 8. Wireless module specifications Description Option one Option two Model number Intel Killer AX1650s Qualcomm Killer AX500s DBS Transfer rate Up to 2400 Mbps Up to 1774 Mbps Frequency bands supported 2.4 GHz/5 GHz 2.4 GHz/5 GHz Wireless standards Wi-Fi 6 (WiFi 802.11ax) Wi-Fi 6 (WiFi 802.11ax) Encryption • 64-bit/128-bit WEP • AES-CCMP • TKIP • 64-bit/128-bit WEP • AES-CCMP • TKIP Bluetooth Bluetooth 5.0 Bluetooth 5.2 12 Specifications of XPS 17 9700

The following table lists the audio specifications of your XPS 17 9700.

Table 9. Audio specifications Description Values Audio controller Realtek ALC711-CG Stereo conversion Supported Internal audio interface Supported External audio interface Universal audio jack Number of speakers Four Internal-speaker amplifier Realtek ALC1309D External volume controls Supported Speaker output: Average speaker output 4 W Peak speaker output 5 W Subwoofer output Supported Microphone Digital-array microphones Storage This section lists the storage options on your XPS 17 9700. Your XPS 17 9700 supports one of the following storage options: • One M.2 2230 solid-state drive • Two M.2 2230 solid-state drives • One M.2 2280 solid-state drive • Two M.2 2280 solid-state drives • One M.2 2230 solid-state drive and one M.2 2280 solid-state drive Table 10. Storage specifications Storage type Interface type Capacity M.2 2230 solid-state drive PCIe NVMe Gen3 x4, up to 32 Gbps Up to 256 GB M.2 2280 solid-state drive PCIe NVMe Gen3 x4, up to 32 Gbps Up to 2 TB Media-card reader The following table lists the media cards supported by your XPS 17 9700. Table 11. Media-card reader specifications Description Values Media-card type One SD-card slot Specifications of XPS 17 9700 13

Table 11. Media-card reader specifications(continued)

Description Values Media-cards supported • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Secure Digital Extended Capacity (SDXC) NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer. Keyboard The following table lists the keyboard specifications of your XPS 17 9700. Table 12. Keyboard specifications Description Values Keyboard type Backlit keyboard Keyboard layout QWERTY Number of keys • United States and Canada: 79 keys • United Kingdom: 80 keys • Japan: 83 keys Keyboard size X = 19.05 mm key pitch Y = 18.05 mm key pitch Keyboard shortcuts Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key. NOTE: You can define the primary behavior of the function keys (F1–F12) changing Function Key Behavior in BIOS setup program. For more information, see Keyboard shortcuts. Camera The following table lists the camera specifications of your XPS 17 9700. Table 13. Camera specifications Description Values Number of cameras One Camera type HD RGB IR camera Camera location Front Camera sensor type CMOS-sensor technology Camera resolution: Still image 0.92 megapixel 14 Specifications of XPS 17 9700

Table 13. Camera specifications(continued)

Description Values Video 1280 x 720 (HD) at 30 fps Infrared camera resolution: Still image 0.20 megapixel Video 576 x 360 (VGA) at 15 fps Diagonal viewing angle: Camera 78.5 degrees Infrared camera 78.5 degrees NOTE: The IR camera may not support Microsoft Hello features. Touchpad The following table lists the touchpad specifications of your XPS 17 9700. Table 14. Touchpad specifications Description Values Touchpad resolution: Horizontal 4655 Vertical 2731 Touchpad dimensions: Horizontal 150 mm (5.91 in.) Vertical 89 mm (3.50 in.) Touchpad gestures For more information about touchpad gestures available on Windows 10, see the Microsoft knowledge base article 4027871 at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your XPS 17 9700. Table 15. Power adapter specifications Description Option one Option two Type 90 W USB Type-C 130 W USB Type-C Input voltage 100 VAC–240 VAC 100 VAC–240 VAC Input frequency 50 Hz–60 Hz 50 Hz–60 Hz Input current (maximum) 1.50 A 1.8 A Output current (continuous) • 20 V/4.5 A • 20 V/6.5 A • 5 V/1 A Specifications of XPS 17 9700 15

Table 15. Power adapter specifications(continued)

Description Option one Option two • 15 V/3 A • 9 V/3 A • 5 V/3 A Rated output voltage • 20 VDC • 15 VDC • 9 VDC • 5 VDC • 20 VDC • 5 VDC Temperature range: Operating 0 °C to 40°C (32°F to 104°F) 0°C to 40°C (32 °F to 104°F) Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F) Battery The following table lists the battery specifications of your XPS 17 9700. Table 16. Battery specifications Description Option one Option two Battery type 3-cell (56 WHr) "smart" lithium-ion 6-cell (97 WHr) "smart" lithium-ion Battery voltage 11.40 VDC 11.40 VDC Battery weight (maximum) 0.27 kg (0.60 lb) 0.385 kg (0.85 lb) Battery dimensions: Height 8.45 mm (0.33 in.) 8.45 mm (0.33 in.) Width 69.70 mm (2.74 in.) 69.70 mm (2.74 in.) Depth 330.65 mm (13.02 in.) 330.65 mm (13.02 in.) Temperature range: Operating • Charge: 0°C to 50°C (32°F to 122°F) • Discharge: 0°C to 60°C (32°F to 140°F) • Charge: 0°C to 50°C (32°F to 122°F) • Discharge: 0°C to 60°C (32°F to 140°F) Storage –20°C to 60°C (-4°F to 140°F) –20°C to 60°C (-4°F to 140°F) Battery operating time Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. Battery charging time (approximate) • Standard charge, 0°C to 50°C (32°F to 122°F): 4 hours • ExpressCharge, 0°C to 15°C (32°F to 59°F): 4 hours • ExpressCharge, 16°C to 45°C (60.80°F to 113°F): 2 hours • ExpressCharge, 46°C to 50°C (114.80°F to 122°F): 3 hours • Standard charge, 0°C to 50°C (32°F to 122°F): 4 hours • ExpressCharge, 0°C to 15°C (32°F to 59°F): 4 hours • ExpressCharge, 16°C to 45°C (60.80°F to 113°F): 2 hours • ExpressCharge, 46°C to 50°C (114.80°F to 122°F): 3 hours 16 Specifications of XPS 17 9700

Table 16. Battery specifications(continued)

Description Option one Option two NOTE: Control the charging time, duration, start and end time, and so on, using the Dell Power Manager application. For more information about the Dell Power Manager, see, Me and My Dell on www.dell.com/. NOTE: Control the charging time, duration, start and end time, and so on, using the Dell Power Manager application. For more information about the Dell Power Manager, see, Me and My Dell on www.dell.com/. Battery life span (approximate) 300 discharge/charge cycles 300 discharge/charge cycles Coin-cell battery Not supported Not supported Display The following table lists the display specifications of your XPS 17 9700. Table 17. Display specifications Description Option one Option two Display type Full High Definition (FHD+) Ultra High Definition (UHD+) Display-panel technology Wide Viewing Angle (WVA) Wide Viewing Angle (WVA) Display-panel dimensions (active area): Height 366.34 mm (14.42 in.) 366.34 mm (14.42 in.) Width 228.96 mm (9.01 in.) 228.96 mm (9.01 in.) Diagonal 432 mm (17 in.) 432 mm (17 in.) Display-panel native resolution 1920 x 1200 3840 x 2400 Luminance (typical) 500 nits 500 nits Megapixels 2.3 9.2 Color gamut sRGB 100% AdobeRGB 100% Pixels Per Inch (PPI) 133 266 Contrast ratio (typ.) 1650:1 1600:1 Response time (max.) 35 ms 35 ms Refresh rate 60 Hz 60 Hz Horizontal view angle +/- 85 degrees +/- 85 degrees Vertical view angle +/- 85 degrees +/- 85 degrees Pixel pitch 0.1908 mm 0.0954 mm Power consumption (maximum) 5.50 W 13.98 W Anti-glare vs glossy finish Anti-glare Anti-reflective Specifications of XPS 17 9700 17

Table 17. Display specifications(continued)

Description Option one Option two Touch options No Yes Fingerprint reader The following table lists the fingerprint-reader specifications of your XPS 17 9700. NOTE: The fingerprint reader is located on the power button. NOTE: The fingerprint reader may not support Microsoft Hello features. Table 18. Fingerprint reader specifications Description Values Fingerprint-reader sensor technology Capacitive Fingerprint-reader sensor resolution 500 dpi Fingerprint-reader sensor pixel size 108 x 88 GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 17 9700. Table 19. GPU—Integrated Controller External display support Memory size Processor Intel UHD Graphics 630 USB 3.2 Gen 2 Type-C Thunderbolt 3 port with DisplayPort Shared system memory 10th Generation Intel Core i5/i7/i9 GPU—Discrete The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your XPS 17 9700. Table 20. GPU—Discrete Controller External display support Memory size Memory type NVIDIA GeForce GTX 1650 Ti USB 3.2 Gen 2 Type-C Thunderbolt 3 port with DisplayPort 4 GB GDDR6 NVIDIA GeForce RTX 2060 USB 3.2 Gen 2 Type-C Thunderbolt 3 port with DisplayPort 6 GB GDDR6 Operating and storage environment This table lists the operating and storage specifications of your XPS 17 9700. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 18 Specifications of XPS 17 9700

Table 21. Computer environment

Description Operating Storage Temperature range 0°C to 35°C (32°F to 95°F) -40°C to 65°C (-40°F to 149°F) Relative humidity (maximum) 10% to 90% (noncondensing) 0% to 95% (noncondensing) Vibration (maximum)* 0.66 GRMS 1.30 GRMS Shock (maximum) 110 G† 160 G† Altitude (maximum) -15.2 m to 3,048 m (-49.87 ft to 10,000 ft) -15.2 m to 10,668 m (-49.87 ft to 35,000 ft) * Measured using a random vibration spectrum that simulates user environment. † Measured using a 2 ms half-sine pulse when the hard drive is in use. Specifications of XPS 17 9700 19

Dell low blue light display

WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes. Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light, particularly from digital sources, may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or damage to the eyes. The display on this computer is designed to minimize blue light and complies with TÜV Rheinland's requirement for low blue light displays. Low blue light mode is enabled at the factory, so no further configuration is necessary. To reduce the risk of eye strain, it is also recommended that you: • Position the display at a comfortable viewing distance between 20 and 28 inches (50 and 70 cm) from your eyes. • Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops. • Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. • Take an extended break for 20 minutes every two hours. 4 20 Dell low blue light display

Keyboard shortcuts of XPS 17 9700

NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations. Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. The symbol that is shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press shift and the key, the symbol that is shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift + 2, @ is typed out. The keys F1-F12 at the top row of the keyboard are function keys for multimedia control, as indicated by the icon at the bottom of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (see the table below). However, if the function keys F1-F12 are needed for specific software applications, multimedia functionality can be disabled by pressing fn + esc. Subsequently, multimedia control can be invoked by pressing fn and the respective function key. For example, mute audio by pressing fn + F1. NOTE: You can also define the primary behavior of the function keys (F1-F12) by changing Function Key Behavior in BIOS setup program. Table 22. List of keyboard shortcuts Function key Redefined key (for multimedia control) Behavior Mute audio Decrease volume Increase volume Play/Pause Toggle keyboard backlight Decrease brightness Increase brightness 5 Keyboard shortcuts of XPS 17 9700 21

Table 22. List of keyboard shortcuts(continued)

Function key Redefined key (for multimedia control) Behavior Switch to external display Print screen Home End The fn key is also used with selected keys on the keyboard to invoke other secondary functions. Table 23. List of keyboard shortcuts Function key Behavior Pause/Break Toggle scroll lock System request Open application menu Toggle fn key lock 22 Keyboard shortcuts of XPS 17 9700

Getting help and contacting Dell

Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software updates, and so on. www.dell.com/support Dell knowledge base articles for a variety of computer concerns 1. Go to www.dell.com/support. 2. On the menu bar at the top of the Support page, select Support > Knowledge Base. 3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles. Learn and know the following information about your product: • Product specifications • Operating system • Setting up and using your product • Data backup • Troubleshooting and diagnostics • Factory and system restore • BIOS information See Me and My Dell at www.dell.com/support/manuals. To locate the Me and My Dell relevant to your product, identify your product through one of the following: • Select Detect Product. • Locate your product through the drop-down menu under View Products. • Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country/region and product, and some services may not be available in your country/region. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. 6 Getting help and contacting Dell 23

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