Comdial Conversip EPI00G-L12 Operation & User’s Manual

Endpoint User Guide This manual supports the EP100G-L12 and EP100G-I12 models on MP5000 and FXII systems. CONVERSip, MP5000, FXII, EP100G-I12, and EP100G-L12 are trade- marks of Comdial Corporation. All other product names are trademarks of their respective owners. February, 2005 GCA70-412 Feb ‘05 Copyright © 2005 Comdial Corporation All rights reserved. Unauthorized use of this document is prohibited. Comdial Corporation 106 Cattlemen Road, Sarasota, FL 34232 (941) 554-5000 or (800) 266-3425 -Notice- Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a partic- ular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help

Revision History Version Changes Date 01 Initial Release 2/24/05

Introduction This manual describes how to use the CONVERSip EP100 endpoint, models EP100G-L12 and EP100G-I12. This manual is intended to provide: • basic knowledge of the functions and features of the EP100G-L12/ I12 LCD user interface. • step-by-step procedures for processing calls and controlling individual extension settings. Audience Description This manual is intended for persons who use CONVERSip EP100G-L12/ I12 endpoints on a day-to-day basis. You should: • read this manual in normal reading sequence before first using the EP100G-L12/I12 User Interface. • refer to this manual as necessary while modifying your endpoint settings. Related Publications This manual refers you to related publications, when appropriate, for additional information. Conventions Used in this Manual Many of the procedures require you to enter settings or to choose from a list of variables. To signify when you are to act upon an item, parameter, button, etc. we italicize the name of the item being acted upon. For example, the following sentences instruct you to press a specific key on your keyboard. • Press Enter. • Press Esc.

• Press and hold the Shift and Ctrl keys simultaneously. In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name. • Enter the value you want to use for this feature. Similarly, when you select a button or LCD menu option, we italicize the name of the button/menu item because you are required to take the action of choosing it, even though the item may not appear in italics on the end- point or display. • Use the arrow keys to highlight Programming and press Enter. At other times in the manual, we discuss prompts that the system displays to you. In these cases, we enclose the exact wording of the prompt in quotation marks to signify that the system is, in essence, speaking to you. • The system prompts, “Enter your password now.” If the system is actually playing a recording aloud, we enclose the exact wording of the prompt in quotation marks and italics to signify that the system is in actually speaking to you. • The system says, “You have no more new messages.” Italics and quotes are also of course used in their normal contexts, that is, for emphasis and to identify what words are spoken. • This is called a hot transfer, that is, the system transfers the call without ringing the extension. There are times when this manual instructs you to enter a number from within a range of numbers. In this instance, we use the “~ “ character to indicate the range. For example, 05-01-1~3-001~100 tells you to enter: • 05 • 01 • a 1, 2, or 3, • a three-digit number that falls in the 001 to 100 range.

TABLE OF CONTENTS INTRODUCTION ...............................................................VII Audience Description ............................................................ vii Related Publications .............................................................. vii Conventions Used in this Manual .......................................... vii 1. OVERVIEW.......................................................................15 1.1 Speakerphone Buttons ......................................................17 1.2 Speakerphone Display Lights...........................................19 1.3 Using the Large Screen Display .......................................21 1.4 Setting Up Your Speakerphone.........................................22 1.4.1 Positioning Your Speakerphone ...............................22 1.4.2 Using Your Speakerphone ........................................23 1.4.3 Setting Display Contrast ...........................................24 1.4.4 Setting a Personal Ring Tone....................................25 1.4.5 Setting Volume Levels ..............................................25 1.5 Answering and Making Calls ...........................................26 2. ANSWERING CALLS .....................................................29 2.1 Answering Outside Calls..................................................29 2.2 Answering Intercom (Internal) Calls................................31 2.3 Night-Transferred Calls - Line Access From Any Station ..............................................................................32

2.4.1 Handling Hold Recalls..............................................33 2.4.2 Using Directed Call Hold .........................................34 2.4.3 Selecting Specific Held Calls ...................................35 2.5 Call Pickup........................................................................35 2.5.1 Group Call Pickup ....................................................36 2.5.2 Directed Call Pickup.................................................36 2.5.3 Monitored Station Pickup .........................................37 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)..........................................................................38 2.6.1 Handling an Incoming SOHVA ................................38 2.6.2 Voice Announce Blocking ........................................39 3. MAKING CALLS .............................................................41 3.1 Making Outside Calls .......................................................41 3.2 Making Intercom Calls .....................................................41 3.2.1 Tone First ..................................................................42 3.2.2 Voice First .................................................................42 3.3 Automatic Dialing ............................................................43 3.4 Redialing...........................................................................44 3.4.1 Redial - Last-Dialed Number....................................44 3.4.2 Redial Programming (Storing Numbers)..................44 3.5 Camping On - Busy Station, Automatic Callback............45

3.6 Advanced Camping On Options.......................................47 3.6.1 Camping On - Idle Station, Automatic Callback......47 3.6.2 Camping On - Busy Station, Wait For An Answer (Call Waiting)..............................................48 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA)..........................................................................49 4. ADVANCED CALL HANDLING ..................................51 4.1 Waiting For a Line (Queuing)...........................................51 4.2 Conferencing.....................................................................51 4.3 Call Forwarding .............................................................54 4.3.1 Forwarding a Call .....................................................54 4.3.2 Diverting All Incoming Calls To Another Station....56 4.4 Call Forward Outside System (CFOS) .............................57 4.5 Parking Calls.....................................................................59 4.5.1 Parking a Call............................................................59 4.5.2 Handling Park Recalls ..............................................60 4.6 Transferring Calls .............................................................61 4.6.1 Screened Transfers....................................................63 4.6.2 Unscreened Transfers................................................64 4.6.3 Hot Transfer..............................................................65 4.6.4 Quick Transfer ..........................................................65 5. NONVERBAL MESSAGING .........................................67 5.1 LCD Message Delivery ....................................................67 5.2 Message Waiting Light and Messaging............................70 5.3 Response Message Delivery.............................................71

6.1 DSS Numbers ...................................................................73 6.2 Speed Dial Numbers.........................................................74 6.3 Feature Access Codes.......................................................76 6.3.1 LCD Feature Buttons................................................78 6.4 Reminder Alert .................................................................81 6.5 Response Message Button................................................83 7. OTHER ADVANCED FEATURES ................................85 7.1 Background Music............................................................85 7.2 Line Groups ......................................................................86 7.3 Do Not Disturb Condition ................................................86 7.4 Automatic Redial..............................................................87 7.5 Tracker Paging System.....................................................89 7.6 Auxiliary/Headset Jack.....................................................91 7.7 Account Codes.................................................................94 7.8 Dial By Name ...................................................................95 7.9 Volume Control.................................................................95 7.9.1 Setting Ringer Volume Level....................................96 7.9.2 Setting Speaker Volume Level..................................96 7.9.3 Setting Handset Volume Level..................................96 7.9.4 Setting Headset Volume Level..................................97 7.9.5 Setting Group Listening Volume Level ....................97 7.9.6 Setting Background Music Volume Level................97 7.9.7 Muting Your Endpoint ..............................................98

7.10 Changing the Default Volume Control ............................98 7.11 Programmed Button Display ...........................................99 7.11.1 Button Functions Display (Button Query)..............99 7.11.2 Status Of Busy Lines and Stations (Busy DSS/BLF Button Inquiry) ........................................99 7.12 Automatic Set Relocation (EP100G-L12 only).............100 7.13 Paging ............................................................................100 7.14 Viewing The Call Log ...................................................101 APPENDIX A FEATURE ACCESS CODES ...................103 APPENDIX B DISPLAY ABBREVIATIONS .................107 APPENDIX C SPEAKERPHONE CHARACTERISTICS....................................................113 C.1 Full-Duplex Speakerphone Characteristics ....................113 C.2 Speakerphone User Guidelines.......................................114 APPENDIX D FEATURE NETWORKING SUPPORT........................................................................117 APPENDIX E GLOSSARY ................................................127 INDEX ..................................................................................137

Feb ‘05 Comdial 15 1. OVERVIEW Congratulations and thank you for using a Comdial endpoint! Your EP100G-L12/EP100G-I12 Speakerphone is supported by a communi- cation system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. Note: The following illustration shows the default locations of the buttons. Your system installer may have programmed these buttons differently to suit your system. See your System Administrator if you have any questions interactive buttons 1-5 interactive buttons 6-10 LCD handset speaker volume up microphone opening hold mute speaker volume down transfer/ conference TAP shift message INTERCOM interactive buttons 11-13 DSS/BLF buttons

appearance. To differentiate which model you have, turn the endpoint over to read the model number on the bottom of the endpoint (not the bottom of the pedestal). Your EP100G-L12/EP100G-I12 provides many versatile features for your use. Alphanumeric Display (Liquid Crystal Display LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your endpoint. • Provides programming prompts. Auxiliary Jack Provides an interface for a headset (both models), a tape recorder (EP100G-I12 only), an external ringer (EP100G-I12 only), or an external pager (EP100G-I12 only). Message-Waiting Light Indicates that a message awaits pick up. Microphone Opening Allows hands-free operation of EP100G-L12/ EP100G-I12 (speak clearly toward microphone opening). Speaker • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones.

Feb ‘05 Comdial 17 1.1 Speakerphone Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Interactive Buttons (located below alphanumeric display) • Provide quick and easy access to system features. • Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable). Intercom Button (INTERCOM) • Selects an intercom line. • Allows you to initiate many of the endpoint’s features. Mute Button (MUTE) • Keeps the person on the line from hearing your conversation. • Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA). Direct Station Select/ Busy Lamp Field (DSS/BLF) Programmable Buttons • Allow you to store numbers for automatic dialing functions. • Allow you to store extension numbers for Direct Station Selection (DSS). • May be programmed as a feature button. • May be designated a line button by your system installer.

and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier. Speaker Button (SPEAKER) • Turns your speaker on or off. • Disconnects a call when you are on a hands free call. • Ends or cancels programming. Tap Button (TAP) • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. • Places flash while programming speed dial number. Transfer/Conference Button (TRNS/ CONF) • Transfers calls. • Sets up conference calls. Volume Control (VOLUME UP or VOLUME DOWN) Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

Feb ‘05 Comdial 19 1.2 Speakerphone Display Lights The lights (LEDs) on your EP100G-L12/EP100G-I12 indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to DSS/BLF programmable button) • Steady red = station is in use. • Flashing red = station is receiving a call. • Winking/Fluttering red = message-waiting light set for you by station associated with that DSS/BLF button. Next to a line button • Steady green = this is your line, either on- hook (in a hands free mode) or off-hook, when the line is active. • Steady red = another station is using this line. • Flashing red = a call is coming in on this line. • Flashing orange = this line is answered when you lift the handset. • Winking green = your line is on hold. • Winking red = the call has been placed on hold by another station. • Fluttering orange or green = your line has recalled from hold. • Fluttering red = the line put on hold by another station has recalled. Note: You can find the programmable buttons that the installer designates as line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

feature or programmable feature button • Steady red = the feature is on. • Steady off = the feature is off. Note: You can find the programmable buttons that the installer designates as feature buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features. MUTE Button On steady = called party cannot hear your conversation. INTERCOM Button • Steady green or red = you are using your intercom. • Fluttering red = an LCD message is set on your endpoint for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you. HOLD Button Winking green = a line is on hold at your station (DXP, DXP Plus, FXS and FXT only). MESSAGE- WAITING Button Winking red = message awaits pick up. SPEAKER Button • On steady (with the endpoint on hook and busy) = speakerphone mode • On steady (with endpoint on hook and idle) = background music is turned on.

Feb ‘05 Comdial 21 1.3 Using the Large Screen Display Your EP100G-L12/EP100G-I12 has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your EP100G-L12/EP100G-I12. Your Speakerphone has 13 interactive buttons for selecting or programming features. When your speakerphone is idle, the first line in your display shows the day, date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG. Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.

When your new EP100G-L12 or EP100G-I12 arrives, the system installer unpacks it and connects the line to a system jack. You may need to make a few initial adjustments so you can quickly begin making and answering calls with some of the most basic features. 1.4.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the EP100G-L12/EP100G-I12 on your desk or table to suit your individual needs, and maximize the performance of the sound activated features. When using your EP100G-L12/EP100G-I12, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: • For the microphone to best detect your voice, speak within three feet of it and face the EP100G-L12/EP100G-I12. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the EP100G-L12/ EP100G-I12 where it will detect sounds from keyboards, printers, paging systems, or other equipment. • Place the endpoint on a hard surface and away from table edges. Do not place the endpoint in corners or enclosures. Do not let obstructions come between you and the microphone. • Your endpoint has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the endpoint, the pedestal is in its lowest position flush against the pedestal.

Feb ‘05 Comdial 23 To adjust the pedestal, perform the fol- lowing steps. 1. Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the end- point upward with your other hand. 2. Lift the endpoint upward with one hand and raise the endpoint supporting arms upward with your other hand. (Notice there are three sets of notches under the endpoint corresponding to the three positions available.) 3. When the endpoint is at the desired height, select the closest pair of notches and insert the supporting arms in the notches. Press down slightly on the endpoint until you feel the support- ing arms snap into place. Also remember, as with any piece of electronic equipment, your end- point may be damaged by contact with liquids. Please try to place the endpoint in an area that is free from the danger of spills. 1.4.2 USING YOUR SPEAKERPHONE To manually place a call using your EP100G-L12/EP100G-I12, perform the following steps. 1. Press the INTERCOM or line button. 2. Dial the number. 3. When the party answers, speak toward the endpoint. To automatically dial a number using your EP100G-L12/EP100G- I12, press the preprogrammed speed dial or DSS/BLF button. Speak toward the endpoint when your party answers. To answer a call with your EP100G-L12/EP100G-I12, perform the following steps. 1. Press the INTERCOM or line button with the flashing red or orange light.

3. Press SPEAKER to end the call. Note: For more tips and information on EP100G-L12/EP100G-I12 use, see Section C, Speakerphone Characteristics. 1.4.3 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing. To adjust the display contrast, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Contrast Level. 4. Select the Contrast Level interactive button (to the right of the LCD, on the same row as the words Con- tract Level) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one. 5. Select EXIT to end.

Feb ‘05 Comdial 25 1.4.4 SETTING A PERSONAL RING TONE You can choose one of eight different ring tones for your endpoint. When several endpoints are located close together, you may want to choose a different personal ring tone. To select one of the ring tones, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT. 4. Select Ring Tone interactive button (to the right of the LCD) to scroll through the eight ring tones. 5. Select EXIT to end. The next time your endpoint rings, your EP100G-L12/EP100G-I12 uses the new ring tone. 1.4.5 SETTING VOLUME LEVELS The volume control on your endpoint is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position). To set the ringer loudness level, perform the following steps. 1. While your endpoint is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current set- ting. 2. Select SAVE to end. volume up volume down

a short ring burst once for each call you receive at your station. To set the speaker and handset loudness levels, perform the fol- lowing steps. 1. Press the INTERCOM but- ton. 2. Press the VOLUME UP or VOLUME DOWN button once for each change in speaker volume that you desire. 3. Select SAVE. 4. Lift the handset. 5. Press the VOLUME UP or VOLUME DOWN button once for each change in handset volume that you desire. 6. Select SAVE. Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed setting. For instructions in setting your EP100G-L12/EP100G-I12’s default volume, see Sec- tion 7.9, Volume Control. 1.5 Answering and Making Calls Your EP100G-L12/EP100G-I12 is now properly configured to answer and make calls to both endpoints within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. When you hear outside ringing (long bursts), press the flashing line button and speak toward the endpoint (or lift the handset if you desire privacy).

Feb ‘05 Comdial 27 When you hear intercom ringing (two short bursts), press INTERCOM and speak toward the endpoint (or lift the handset if you desire privacy). To dial an outside number manually, perform the following steps. 1. Press INTERCOM. 2. Dial 9 or press another line button to select a line (see Section 7.2, Line Groups). 3. Listen for dial tone. 4. Dial the number. 5. Lift the handset if you desire privacy To dial an intercom number manually, perform the following steps. 1. Press INTERCOM. 2. Dial the extension number (called endpoint rings or tone is heard). 3. Speak toward endpoint (or lift the handset if you desire pri- vacy).

Feb ‘05 Comdial 29 2. ANSWERING CALLS 2.1 Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons. When you hear outside ringing (two long bursts) and observe an orange flashing light, perform the following steps. 1. For speakerphone, press the flashing line button or select Answer and speak toward the endpoint. 2. For privacy, lift the handset. 3. Select Do Not Disturb if you do not wish to answer the call at this time. (Selecting Do Not Disturb stops your end- point from ringing but continues to send a ringing tone to the caller.) The associated BLF continues to flash until the caller disconnects. When you hear outside ringing (two long bursts) and observe a red flashing light, perform the following steps. 1. Press the flashing line button or select Answer. 2. Speak toward the endpoint or lift the handset if you want pri- vacy. 3. Select Do Not Disturb if you do not wish to answer the call at this time. Note: For more information on setting Do Not Dis- turb at your station, see Section 7.3, Do Not Disturb Condition. Outside Call on Line 339

displays Hold, Transfer, Conference, Group Listen, and Record. • Select Hold to place the call on hold at your station, or • Select Transfer to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, or • Select Conference to initiate a conference call. • Select Group Listen to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party. • Select Record to record the call (if VMAIL is installed). Selecting Hold, Transfer, or Conference

Feb ‘05 Comdial 31 2.2 Answering Intercom (Internal) Calls An intercom call is one that is made from one system endpoint to another. Your station receives intercom calls in one of two ways depending upon system programming. • In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. • With a tone-first setting, the endpoint rings in a distinctive pattern and you must take action to answer the call. As with an outside call, your LCD screen displays the line number of the incoming call (e.g., L123) and any caller ID information that the ringing line is programmed to receive. When you hear an intercom tone followed by the caller’s voice, speak toward the endpoint to answer, or lift the handset if you want privacy. When you hear intercom ringing (two short bursts), perform the fol- lowing steps. 1. Press Intercom or select Answer. 2. Speak toward the endpoint or lift the handset if you want privacy. 3. Select Do Not Disturb if you do not wish to answer the call at this time. Note: For more information on setting Do Not Disturb at your station, see Section 7.3, Do Not Disturb Condition.

Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. If your endpoint rings, press line button with flashing light and lift the handset to talk. When you hear loud ringing anywhere in the system, perform the fol- lowing steps. 1. Lift the handset. 2. Press Intercom. 3. Choose a ringing zone. Dial 65 through 68 to select ringing zone (1-4), or dial 69 to answer for any zone.

Feb ‘05 Comdial 33 2.4 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your endpoint or another user can pick the call up at an endpoint sharing the held call line appearance. To place a call on hold, press the HOLD station button, or select the Hold interactive button. To retrieve a held call, press the line button of the held call (with winking green light), press Inter- com for an intercom held call, or press TAP. Then speak toward the endpoint or lift the handset if you want privacy. Note: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. With an exclusive hold condition, you must pick up the held call at your endpoint; no other endpoint has access to the call. To place a call on exclusive hold, press HOLD twice. To retrieve exclusive hold, press the line button of held call (with winking green light), or press TAP. Then speak toward the endpoint or lift the handset if you want privacy. 2.4.1 HANDLING HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system: • sounds four quick hold recall tone bursts at your endpoint, • the flash rate of the line button becomes faster, and • the light turns to orange.

recall period. If a held line is recalling, select Hold to place the call on hold at your station and restart the hold timer. To retrieve the call instead, lift the handset, press the line button (with flashing orange light) or select Answer to retrieve the call. 2.4.2 USING DIRECTED CALL HOLD The installer can add a directed station hold feature to your endpoint. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another endpoint. To place a call on directed station hold, perform the following steps. 1. Answer the call. 2. Press INTERCOM or TRNS/CONF if it is an intercom call. 3. Dial *90. 4. Dial the extension number of station you want to receive the held call. 5. Hang up. To retrieve a held call at another station, perform the following steps. 1. Press INTERCOM. 2. Dial *90. 3. Dial the extension number of the station where the call is cur- rently on hold. 4. Press TAP to answer the call. A Recalling Held Line

Feb ‘05 Comdial 35 2.4.3 SELECTING SPECIFIC HELD CALLS Often, you may have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold. To scan your held calls and retrieve a specific one, repeatedly press HOLD to scan the held call list. Then press TAP to retrieve a call. 2.5 Call Pickup The EP100G-L12/EP100G-I12 offers three distinct methods to answer incoming calls that are ringing at other stations: • group call pickup, • directed call pickup, and • monitored station pickup. Scan Calls on Hold

The installer often arranges several endpoints together in a user group. If your endpoint is so arranged, you can answer calls that are ringing at other stations within your particular group. To answer a call that is ringing within your group, press INTERCOM and dial #4. Then speak toward the endpoint or lift the handset if you want privacy. 2.5.2 DIRECTED CALL PICKUP You can answer a call that is ringing at any endpoint in the system if you know the ringing endpoint’s extension number. To do so, perform the following steps. 1. Press INTERCOM. 2. Dial *4. 3. Dial the extension number of the ringing endpoint.

Feb ‘05 Comdial 37 4. Speak toward the endpoint or lift the handset if you want prvacy. 2.5.3 MONITORED STATION PICKUP Your endpoint may have the personal intercom number of another endpoint appearing at a programmable button location. You can use the light associated with this button to monitor the status of that end- point, and you can press the button to make a call to that endpoint if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your endpoint to have the station monitoring feature, the BLF light shows activity status at the monitored endpoint. To monitor another endpoint, observe the BLF light indications next to the DSS/BLF button. • Off = Station is idle. • Flashing (if enabled) = Station has an incoming call. • On = Station is busy. Note: If you do not have the station monitoring feature, the BLF light shows: Off = idle, On = busy. To call an idle monitored station or to answer one that is ringing, note the BLF light condition. Then press the assigned DSS/BLF button. Speak toward the endpoint, or lift the handset if you want privacy. Note: If you place this call on hold or if you transfer it to another endpoint, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

Voice Announcements (SOHVA) 2.6.1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. You can respond to the SOHVA caller either verbally, or non-verbally using Response Messaging. To respond to a SOHVA verbally, perform the following steps. 1. Select and hold REPLY. 2. Speak into the handset. The distant party cannot hear your response. 3. Press REPLY after response is complete to return to dis- tant party. To respond to a SOHVA non ver- bally using Response Messaging, perform the following steps. 1. Select Message. 2. Select one of the messages appearing in your LCD by selecting the corresponding interactive button. The mes- sage then appears in the dis- play of the endpoint making the SOHVA. 3. Continue your current call with distant party. (The sys- tem automatically disconnects the SOHVA caller from your endpoint).

Feb ‘05 Comdial 39 To respond to a SOHVA by blocking, select BLOCK when you hear SOHVA tone. The system then disconnects the SOHVA call. See Section 2.6.2, Voice Announce Blocking for more information. Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA. 2.6.2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available, you can prevent voice announcements from sounding over your endpoint speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and therefore refuses any attempted SOHVAs. To block (unblock) all voice- announced calls, perform the fol- lowing steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Voice Announce Block. 4. Select ON to block voice announcements, or OFF to unblock them.

tion) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it displays in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD. The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by flashing the programmed Caller-ID (CID) light on your endpoint. If you press the CID button you can view the stored numbers one at a time. If you press the programmed SAVED NUMBER REDIAL button, the system dials the displayed number. If the call has been returned by someone else, select the T key to reveal who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return. To scroll through ring-no answer numbers stored on your system (when the CID light is flashing), perform the following steps. 1. Select the CID button on your endpoint. Your LCD displays the calling number, date, and time the call came in. The most recent call appears first in the list. 2. Select the CID button each time you wish to display the next most recent ring-no answer call to your line. 3. To dial one of the numbers in the redial queue, select the SAVED NUMBER REDIAL button. The system automatically dials the number. Depending on your system programming, when a call is returned it might remain in the ring-no answer queue, or the system might delete it from the ring-no answer queue. Your system administrator can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display shows an S next to numbers that have been returned. To determine who viewed the number and returned the call, dial *.

Feb ‘05 Comdial 41 3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any endpoint line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button. To dial an outside number manually, perform the following steps. 1. Press INTERCOM and dial 9 or select a line button. 2. Listen for dial tone. 3. Dial the number. 4. Lift the handset if you want privacy. If your station has an assigned prime line, you do not have to select a line before dialing outside your system. To dial an outside number using your prime line, press SPEAKER or the handset if you want privacy. The system automatically selects an outside line. Then listen for the dial tone (LCD displays the dial number) and dial the number. 3.2 Making Intercom Calls There are two methods for making an intercom call: • tone-first—the called endpoint rings. • voice-first—your voice sounds out at the called endpoint. Your installer can set the system to deliver either tone-first or voice- first calling. Outside Dialing Display

The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again. To manually cause the other end- point to ring (tone calling), press INTERCOM or select Dial by Name. Then dial the extension number (the called endpoint rings). To tone call automatically, press the DSS/BLF button (the called endpoint rings). 3.2.2 VOICE FIRST The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again. To voice announce manually, press INTERCOM, dial the extension number, and make your announcement. To voice announce automatically, press the DSS/BLF button, and make your announcement.

Feb ‘05 Comdial 43 3.3 Automatic Dialing This feature provides one- or two-button speed dialing using pro- grammable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Also, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. There are two types of speed dial numbers: • numbers that you store for your own use (personal speed dial numbers), and • numbers that the system attendant stores for everyone’s use (system speed dial numbers). To use a programmed speed dial, press the programmed speed dial button, or press SHIFT and programmed speed dial button. To use a personal speed dial number, while on hook, dial the speed dial number on the dial pad (0 to 9). To speed dial a system speed dial number, while on hook dial * and system speed dial number. DSS/BLF Buttons: Press button of desired endpoint to dial directly. Keypad: Dial desired number for personal speed dial OR Dial * and number for system speed dial. Speed Dial Options

ing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dials a preselected line that is in use, the speed dial does not engage. Note: On some systems, due to programming action, the available system speed dial codes are *100 -*299 and *100 -*599. 3.4 Redialing For instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial. 3.4.1 REDIAL - LAST-DIALED NUMBER To redial the last-dialed number, perform the following steps. 1. Press SPEAKER or hang up the handset to disconnect the cur- rent ringing or busy tone. 2. Dial #. 3. Listen for a ringing or busy tone over the endpoint speaker. 3.4.2 REDIAL PROGRAMMING (STORING NUMBERS) To permanently store a number you have just dialed, choose one of these methods: • While the number is still ringing, select MORE, then select Save, or, • Press an unused programmable button location.

Feb ‘05 Comdial 45 To store a number while you are on a call (if available), perform the following steps. 1. Press the programmed SAVE NUMBER REDIAL button twice (the display prompts you to dial a number). 2. Dial the number that you wish to save (the system immediately saves the number for later redial; it does not dial it over the line you are on now). To redial the saved number, perform the following steps. 1. Press a line button to select a line. 2. Press the programmed SAVE NUMBER REDIAL button (the system automatically dials the number that you saved earlier). 3.5 Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that causes the system to ring your endpoint when the station is available. This is called camping on at a station. Please note that you can camp on to only one station at a time. To camp on at any busy station, select CAMP On. Your endpoint immediately hangs up. When the station becomes available, your endpoint rings with five short tone bursts. When you hear five short tone bursts, press INTERCOM or select Answer. The other endpoint then starts ringing. Note: If you do not press INTER- COM after the ring back tones sound within the time limit set by the installer, the system cancels the call back.

endpoint sounds the tone bursts, press INTERCOM and dial #6 or select CLEAR. To camp on at a station with a Do Not Disturb condition set, select Camp-On. A call back occurs when the called station is no longer set in the Do Not Disturb mode.

Feb ‘05 Comdial 47 3.6 Advanced Camping On Options 3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can camp onto the idle station. In this case, the system rings your endpoint when any activity is initiated at that station.

you hear ringing but receive no answer, select Call Back. Call Back then occurs after any activity is initiated at dialed station. To cancel the camp-on condition, press INTERCOM and dial #6 or select CLEAR. 3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the endpoint you have called is busy, you can send a call-waiting tone to the endpoint and wait on the line for an answer (you must be using the handset for this feature to work). To activate call waiting when you hear a busy signal, perform the fol- lowing steps. 1. Dial *6 (called party hears tone). 2. Wait on the line for a reply. The called party can place the current call on hold or disconnect from the call to answer your call-waiting tone. Or, the called party can choose to ignore your call-waiting tone and continue cur- rent conversation. To cancel call waiting, press INTERCOM and dial #6. Then hang up or press SPEAKER to end the call.

Feb ‘05 Comdial 49 To answer a call-waiting tone if you receive one while on a call, perform the following steps. 1. Hear the short tone burst in your receiver. 2. Place the current call on hold, or complete the call and hang up (waiting call then rings at your endpoint). 3. Lift the handset to answer the call. 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. Make a SOHVA announcement using the SOHVA button as follows: 1. Make an intercom call and hear the busy tone. If the called station is on an outside line, ring-back tone is heard, but SOHVA is still available. 2. Select SOHVA and hear sev- eral quick tone bursts. 3. Make your announcement. 4. Wait on the line for a reply (either verbal or an LCD reply). If your station returns to idle, the called party has blocked your SOHVA. Note: If the called station is currently in speakerphone mode, or if the SOHVA privileges have been denied by system programming, interactive button selection for SOHVA is not available.

Feb ‘05 Comdial 51 4. ADVANCED CALL HANDLING 4.1 Waiting For a Line (Queuing) If all the lines in a line group are busy, you can place your endpoint in a queue to await an idle line. To queue for a line group, perform the following steps. 1. Press INTERCOM. 2. Dial the line group access code (see Line Group Access code table on page 78 for your systems codes). 3. When you hear the busy tone, dial *6. If you have line appearance for a particular line and wish to queue for it, perform the following steps. 1. Observe the busy status light (LED). 2. Press INTERCOM. 3. Dial *6. 4. Press the line button. When line group is free, your endpoint sounds several short tone bursts. When you hear this, lift the handset, hear the dial tone, and place the call. To cancel line queuing or line group queuing, press INTERCOM and dial #6. 4.2 Conferencing When your endpoint is joined together with several other endpoints on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.

52 Comdial Feb ‘05 Note: When setting up a conference call with outside lines and internal endpoints, you must call the outside lines first. To set up a conference call that includes any combination of outside lines and intercom parties, perform the following steps. 1. Make the first call. 2. Select Conference. The cur- rent call is placed on hold automatically. 3. Select the next line and make another call. 4. Select Conference to estab- lish a conference. 5. Press the TRNS/CONF but- ton to add more parties. To continue a conversation on the remaining line after other outside lines have dropped out of conference, press HOLD. Then press the line button of the remaining party. Establishing a Conference

Feb ‘05 Comdial 53 To retrieve a line from hold and bring that party back into the con- ference, perform the following steps. 1. Press TRNS/CONF. 2. Press a line button. 3. Press TRNS/CONF. If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), dial #. The lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until they hang up or until the line is answered. To rejoin an unsupervised conference between two outside lines, press TAP. To drop a party out of a conference call, select Drop Party. Then select the party you wish to drop by pressing the interactive button beside the appropriate line.

54 Comdial Feb ‘05 4.3 Call Forwarding 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your endpoint to another endpoint. To remind you that your calls are being forwarded, your endpoint sounds a short ring burst each time the system forwards a call. You can forward calls that ring at your endpoint but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave. To forward your calls, perform the following steps. Call Forwarding Options

Feb ‘05 Comdial 55 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT. 4. Select Call Forwarding. 5. Choose one of the following call forwarding options: • Select Forward All to forward all calls • Select Forward Personal to forward prime line and intercom calls. • Select Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings. • Select Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings. • Select CFOS to forward your calls to outside the system. 6. Dial the extension number or press the DSS/BLF button of end- point you want to receive your forwarded calls. 7. Select EXIT to end. Selecting Call Forwarding Call Forwarding Options List

56 Comdial Feb ‘05 To cancel call forwarding, select CLEAR. 4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. To identify the station to receive diverted calls, perform the following steps. 1. Press INTERCOM. 2. Dial *55. 3. Dial the extension number of station you want to receive diverted call. To divert calls to the designated station, perform the following steps. 1. Hear ringing and/or see the flashing line status light. 2. Select Divert (the system immediately forwards the ringing call to station you designated).

Feb ‘05 Comdial 57 4.4 Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system To activate CFOS with your LCD speakerphone, perform the fol- lowing steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT. 4. Select Call Forwarding. 5. Select CFOS. 6. Select NEXT. 7. Choose a type of CFOS by selecting the top right-hand interactive button to scroll through the list of call types. • Select Line for prime line calls.Select Line Group for and dial access code for outside calls. • Select Prime/Last Line for the last line used for prime calls. • Select ARS for calls utilizing the least costly line group available to route a call. • Select ARS (programmed number) for selecting a programmed button for ARS calls. Selecting CFOS Choose CFOS Type

58 Comdial Feb ‘05 8. Follow the instructions on the LCD display and then select DONE, or do nothing and let the previously selected destination remain in effect. 9. Select EXIT. To deactivate CFOS, select CLEAR. To join an active CFOS call from the CFOS-enabled station, note the flashing HOLD light indicating an active CFOS call, and press TAP. Join the CFOS-forwarded party and the CFOS destination in a conference call. Selecting Line Deactivate CFOS CAUTION Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted- for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

Feb ‘05 Comdial 59 4.5 Parking Calls 4.5.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. To park a call in orbit, perform the following steps. 1. While on the call, press INTERCOM and dial *, or press TRNS/ CONF if it is an intercom call. 2. Dial code for park orbit (910 to 999 for orbit 1099). Parking Calls

60 Comdial Feb ‘05 3. Remember the code for later use or make it known to those who need to know it in order to retrieve the call. To park a call using a programmed PARK button, while on the call, press PARK. The system then places the call in a preselected park orbit and lights the PARK light. To retrieve a call that was placed on hold in the system (parked), perform the following steps. 1. Press INTERCOM. 2. Dial #. 3. Dial the code for the orbit (910 to 999 for orbit 1099), or press the programmed PARK button. 4.5.2 HANDLING PARK RECALLS When a parked call times out of the system, it returns to your end- point in the form of a park recall (you hear four short tone bursts at 12-second intervals). To answer a park recall, select Answer. The system then connects the call to your station. To place a park recall on hold at your station, select Hold. After the call remains on hold for a period of time, the system rings the call back to your endpoint as a hold recall. To re-park a park recall and restart the park timer, answer/retrieve call. Then select Park (the system places the call back in its original park orbit where it remains until it is answered or recalls again). A Park Recall

Feb ‘05 Comdial 61 4.6 Transferring Calls There are 5 different transfer options available: • screened transfer—you announce the call prior to transfer, • unscreened transfer—you transfer without a call announce, • hot transfer—call announce prior to transfer, receiving party does not have to pick up handset (for hands-free users), • quick transfer (with call announce)—automatic transfer and call announce without pressing TRNS/CONF, and • quick transfer (without call announce)—automatic transfer, no call announce, without pressing TRNS/CONF. The following table summarizes each option and the situation for which it is best suited. Call Transferring Summary Transfer Option Best Suited For Sender’s Actions After Answering Original Call Delivery Method of Transferred Call Screened Transfer Normal trans- fers that require intro- duction. 1. Press TRNS/CONF 2. Dial Extension 3. Announce Call 4. Disconnect Normal intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing also follows the trans- fer. Unscreened Transfer Expected transfers that need no intro- duction. 1. Press TRNS/CONF 2. Dial Extension 3. Disconnect Normal intercom ringing (two short bursts).

62 Comdial Feb ‘05 Hot Transfer Personnel who must receive speakerphone calls in a hands-free mode. 1. Press TRNS/CONF 2. Dial Extension 3. Announce Call 4. Press TRNS/CONF 5. Disconnect Transfer introduc- tion followed directly Quick Trans- fer (with intro) Normal trans- fers from attendants and operators who handle a large number of incoming calls which require transfer. 1. Dial Extension 2. Announce Call 3. Disconnect Intercom ringing (two short bursts) and the introduc- tion of the call; if answered in speak- erphone mode, ringing also follows the transfer. Quick Trans- fer (without intro) Expected transfers from attendants and operators who handle a large number of incoming calls which require transfer. 1. Dial Extension 2. Disconnect Normal intercom ringing (two short bursts) Call Transferring Summary (Continued) Transfer Option Best Suited For Sender’s Actions After Answering Original Call Delivery Method of Transferred Call

Feb ‘05 Comdial 63 4.6.1 SCREENED TRANSFERS You can answer a call at your endpoint and transfer it to another station. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. To screen and transfer a call to another endpoint in the system, perform the following steps. 1. Answer the call. 2. Press the TRNS/CONF button or select Transfer (call is automati- cally placed on hold). 3. Dial the extension number of the endpoint you want to receive the transfer, or press a DSS/BLF button for that extension. 4. Announce the call when intercom party answers. 5. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The intercom party then has the call (if they answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up. If the intercom party is busy, take one of the following steps (if made available at your endpoint by installer programming). • Select Reconnect to reconnect the call to your station. • Select Message to leave a message-waiting indication at the called station.

64 Comdial Feb ‘05 • Select Callback to camp-on at the called station. • Select Voicemail to connect the caller to the busy party’s Voicemail. If the intercom party does not answer their endpoint when ringing, take one of the following steps. 1. Select RECONNECT to reconnect the call to your station. 2. Select MESSAGE to leave a message-waiting indication at the station. 3. Select CALLBACK to leave a message-waiting indication at the station. 4.6.2 UNSCREENED TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. To transfer an unscreened call to another system endpoint, perform the following steps. 1. Answer the call. 2. Press TRNS/CONF or select Transfer (call is automatically placed on hold). 3. Dial the extension number of the endpoint you want to receive the transfer, or press a DSS/BLF button for that extension. 4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer then rings at the called endpoint. Note: Unscreened transfers ring at busy endpoints and wait to be answered.

Feb ‘05 Comdial 65 If an unscreened transfer call is not answered and recalls to your endpoint, you can take one of the following steps: • Press the HOLD button or select HOLD to place the call on hold at your endpoint. • Select ANS to return to the call. • Select SEND to retry the transfer. 4.6.3 HOT TRANSFER A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands-free mode. Once you announce the call and the system completes the transfer, the party receiving the transfer can simply begin speaking toward their speakerphone to answer the call. To make a hot transfer to another endpoint in the system, perform the following steps. 1. Answer the call. 2. Press TRNS/CONF or select Transfer (the system automatically places the call on hold). 3. Dial the extension number of the endpoint you want to receive the transfer, or press a DSS/BLF button for that extension. 4. Announce the call. 5. Press TRNS/CONF or select Transfer. 6. Press SPEAKER to disconnect (if in speakerphone mode) or hang up. The person receiving the transfer then has the call. 4.6.4 QUICK TRANSFER When the installer programs the quick transfer method on your end- point, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CONF button.

66 Comdial Feb ‘05 To do a quick screened transfer, perform the following steps. 1. Answer the call. 2. Dial the intercom number for transfer location. 3. When party at transfer location answers, announce the call. 4. Hang up, select RELEASE, or press the SPEAKER button. To do a quick unscreened transfer, perform the following steps. 1. Answer the call. 2. Dial the intercom number for transfer location. 3. Hang up, select RELEASE, or press the SPEAKER button.

Feb ‘05 Comdial 67 5. NONVERBAL MESSAGING 5.1 LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. To turn on a message from your endpoint, perform the following steps 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT. 4. Select LCD MESSAGING. 5. Select the message you would like to appear in a calling party’s LCD by selecting the corre- sponding interactive button. In addition to the five options shown below, there are 25 more options available to be pro- grammed. • Select Back at and enter the time you will be back to display this information on the LCD display. For example: dial #00 01 29 0405 for the time 01:45. • Select Call to and enter the extension number to call to display Call and the extension number on the LCD display. For example: Dial #0907081502 0000 for the number 978-2200. • Select out to lunch to display this on the LCD display. • Select Take a message to display this on the LCD display. • SELECT I will call back to display this on the LCD display. 6. Select EXIT.

Dialing Code Table Character Dialing Code Character Dialing C ode 1 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 - 15 6 06 : 29 7 07

Feb ‘05 Comdial 69 LCD Message List Dial Code Message 01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 Take a message (default message 4) 05 I will call back (default message 5) 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Messaging If the system installer programs your EP100G-L12/EP100G-I12 to allow message-wait originate, you can turn on the message-waiting light of any other endpoint. To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, perform the following steps. 1. Press INTERCOM. 2. Dial *3. 3. Dial the extension number or press a DSS/BLF button of the station you want to alert. The message-waiting light of called station then flashes. You can also turn on the message-waiting light and broken dial tone at another station when that station is busy. 1. Hear the busy tone and remain on the line. 2. Select MESSAGE. 3. Hang up. To turn off the message waiting light at a busy or idle station, perform the fol- lowing steps. 1. Press INTERCOM. 2. Dial #3. 3. Dial the extension number or press a DSS/BLF button of station that was alerted. The mes- sage-waiting light of called station then turns off. To turn off the message-waiting light during message-delivering con- versation, press INTERCOM once if off-hook, or twice if on-hook.

Feb ‘05 Comdial 71 To receive a message at an alerted station, perform the following steps. 1. Observe the flashing message waiting light and the LCD mes- sage indicating who called for you. 2. Select CALL to dial the messag- ing station automatically. 3. Select CLEAR to clear the mes- sage from your station. 5.3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows you to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previously selected each time you press it. (See Section 6.5, Response Message Button for instructions on programming a dedicated RESPONSE MESSAGE button.) To send an LCD message when you call and receive busy signal or no answer, perform the following steps. 1. While still on the call, press the appropriate RESPONSE MES- SAGE button to send a preselected message to the other end- point, 2. If a scrolling Response Messaging was programmed, continue to press the RESPONSE MESSAGE button and dial # when your display shows the message you wish to send. Receiving a Message

intercom call from another LCD endpoint, perform the following steps. 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling endpoint. 3. If a scrolling Response Messaging was programmed, continue to press the RESPONSE MESSAGE button and dial # when your display shows the message you wish to send.

Feb ‘05 Comdial 73 6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF program- mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con- veniently. Note: Storing DSS numbers at button locations overwrites any previously-stored numbers. To store an intercom number as a DSS number, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the DSS option appears. 4. Select DSS/BLF. 5. Press a programmable button to choose DSS/BLF button location. 6. Dial the extension number. 7. Repeat the previous steps, or select EXIT. 8. Press SPEAKER to end.

Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer. You can also store speed dial numbers at the keypad numbers. . DSS/BLF Buttons: Press button of desired endpoint to dial directly. Keypad: Dial desired number for personal speed dial OR Dial * and number for system speed dial. Speed Dial Options CAUTION The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or making test calls to emergency numbers: 1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the off-peak hours, such as early morning or late evening.

Feb ‘05 Comdial 75 To store an outside number as a speed dial number, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Speeddial option appears. 4. Select Speeddial to choose speed dial programming. 5. Press a programmable button or dial pad button (09) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). 6. Select EDIT. 7. Make your speed dial route selection choice from the list on the LCD by pressing the appro- priate button. • Press a line button to select an outside line, • Dial 00 to select prime line or last line used. • Dial 01 to 16 to select line group. • Press INTERCOM button or dial 8 to select intercom. Note: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your system administrator about this). To store a pause, press HOLD, then continue dialing. If your sys- tem is behind a host system that needs a hook flash to access a feature, press TAP to store a hook flash, then continue dialing. Selecting Line or Intercom

long, including * and # if needed). 9. Select DONE to store the num- ber. 10. Repeat the previous steps until all numbers are stored, or select EXIT. 11. Press SPEAKER to end. 6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your endpoint. Access codes are listed in Section A, Feature Access Codes. To store a system feature access code, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. 5. Select the programmable button where you want to store the fea- ture. (Remember, if there is anything else programmed at this button, the new program- ming overwrites it). For help in Dialing a Speed Number

Feb ‘05 Comdial 77 selecting a button, select Show Empty Locations to display unused feature buttons (green lights). To display all feature buttons (used and unused, (red lights), select Show All Loca- tions. 6. The speakerphone now displays a list of features which you can scroll through by selecting NEXT. 7. Select the feature you want to assign to the programmable but- ton. 8. Repeat the previous steps until all numbers are stored. 9. Select EXIT. 10. Press SPEAKER to end. To clear a feature button assignment, repeat the previous procedure, but select EXIT once you have selected the feature button. As you program numbers, fill in the identification strips on your end- point as well as in the following tables. Speed Dial Numbers, Features, or DSS/BLF Locations (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22

You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see Section 6.3, Feature Access Codes). • Account Code (Account Code) allows you to enter an account code for call record purposes. • Auto Redial (Auto Redial) allows you to redial the last dialed number. • Authorization Entry Code (Authorization Entry) allows you the mobility to use your class of service features, prime line assignments, and exception numbers on any telephone in the system. • Auxiliary Pager (APAGE) selects external pager operation through the auxiliary jack (EP100G-L12 only). • Auxiliary Recorder (ARECD) selects tape recorder operation through the auxiliary jack (EP100G-L12 only). 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 0 Speed Dial Numbers, Features, or DSS/BLF Locations (Programmable Buttons)

Feb ‘05 Comdial 79 • Auxiliary Ringer (ARING) selects auxiliary ringer operation through the auxiliary jack (EP100G-L12 only). • Background Music (MUSIC) allows you to enable or disable background music; also allows you to choose from two preprogrammed music sources. • Call Forward All (Call Forward All) allows you to forward all of your calls to another endpoint. • Call Forward Outside System (CFOS) allows you to forward incoming or transferred calls to telephone numbers outside the system. • Call Forward Personal (Call Forward Personal) allows you to forward all of your prime line calls to another endpoint. • Call Forward Ring No Answer All (Call Forward RNA All) allows you to forward all calls that ring at your station but receive no answer after a preprogrammed number of rings. • Call Forward Ring No Answer Personal (Call Forward RNA Personal) allows you to forward all prime line calls that ring at your station but receive no answer after a preprogrammed number of rings. • Camp-On With Automatic Call Back (CAMP) allows you to camp on to a station. The system calls you back as soon as the called station becomes idle or occupied. • Camp-On (Call Waiting) (CAMP) when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply. • Clear Feature (CLEAR) clears a currently active or engaged feature. • Do Not Disturb (DND) prevents other endpoints from ringing your endpoint. • Executive Override (Executive Override) allows overriding a call or a Do Not Disturb condition at another endpoint.

conversation over the endpoint speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone. • Headset (Headset) allows you to use the Headset. • Meet Me (Meet-Me) provides the capability for you to page with the instruction to meet you on line. • Message Wait (Message Wait) allows you to be notified that there is a message waiting. • Page Zone (Page Zone) provides one-button access to paging. • Park Orbit (Park Orbit) parks calls in preselected park orbit. • Pick-Up Direct (Pickup Direct) allows you to pick up a call ringing elsewhere in your system. • Pick-Up Group (Pickup Group) allows you to pick up a call ringing in your group. • Privacy Release (Privacy Release) allows other endpoints which share a line appearance for current call to join. • Response Messaging (Response Messaging) allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD endpoint. • Saved Number Redial (Saved Number Redial) redials the last number saved • Service Observe (Service Observe) allows you to monitor a conversation or activity at another endpoint in an undetected manner. • Tracker Paging System (Tracker Access) allows you to enter tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number. • Voice-Announce Block (Voice Announce Block) blocks voice announcements.

Feb ‘05 Comdial 81 • Volume Save (Volume Save) allows the preset volume level to be saved. Programming of the feature access buttons may require several selec- tions involving many LCD screens. If an abbreviation used is not familiar to you, refer to Section B, Display Abbreviations. To create a feature access button, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. 5. Select the Feature Level interac- tive button to toggle between 1 and 2. 6. Select one of the three options. • Show Empty Locations - green lights • Show All Locations - red lights • Feature Level 7. Select the button you want to assign as a feature button. 8. Select the feature you want to assign to by selecting the corre- sponding interactive button. Select NEXT to scroll through the list of available features. 9. Repeat steps 1 through 7 for other features. 10. Select EXIT to end programming. To clear a feature button assignment, repeat the previous procedure, but select CLEAR before selecting the storage location button. 6.4 Reminder Alert You can set up to two reminder alerts to sound at your LCD so that you remember important regular events or occasional events.

1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Reminder Alert option appears. 4. Select Reminder Alert. 5. Select Reminder Alert 1 or Reminder Alert 2 to select an available alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition. 6. Dial the reminder time using the numbers on the dial pad (remember to add a zero [0] before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.) 7. Toggle the interactive button between AM or PM. 8. Select the Reminder Alert inter- active button to select ON. 9. Select EXIT. When an alert sounds at the set time, you hear four short tone bursts, which continue until you act upon them. If you are not at your station to hear the alert when it sounds, your endpoint’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

Feb ‘05 Comdial 83 To respond to an alert after it sounds, choose one of the following. • Select CLEAR to turn off the alert. • Select SET to reset the alert for the same time the following day. 6.5 Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another EP100G-L12, or to send an LCD message to another EP100G-L12/EP100G-I12 that you call and receive a busy signal or no answer. To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed), perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. 5. Select the programmable button you wish to use as a response message button. 6. Select NEXT until the Response Message option appears. 7. Select Response Message. 8. Select from the list of displayed messages. Select NEXT to scroll through the list of messages. If you use the Back at or Call options add to them as follows: • For the Back at message, dial the code for the time numbers and colon from dialing codes table.

• For the Call message, dial the code for endpoint number where you can be reached. For example, dial #090708150202 0000 for number 978-2200). 9. Repeat steps 5 through 8 for other features, or select EXIT to end programming.

Feb ‘05 Comdial 85 7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. To turn the music on, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Background Music. 4. Select the Background Music interactive button and toggle between 1 or 2. 5. Select EXIT. 6. Adjust the music volume with the volume buttons. To turn the music off, perform the fol- lowing steps. 1. Select OPTIONS. 2. Select Programming. 3. Select Background Music. 4. Select the Background Music interactive button and select OFF. 5. Select EXIT.

86 Comdial Feb ‘05 7.2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. If your system has line groups, access them as follows. 1. Press INTERCOM. 2. Dial the desired line group access code. *If your system administrator has reassigned your line group access codes, write them here for future reference. 3. Listen for an outside dial tone. 4. Dial the desired number. 5. Lift the handset to talk. 7.3 Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode displays this information on the LCD. Line Group Access Codes Line Group Default Code Active Code * 1 9 2 through 11 80 through 89 12 through 16 60 through 64

Feb ‘05 Comdial 87 To enable DND, proceed as follows. 1. Select OPTIONS. 2. Select Programming. 3. Select Do Not Disturb. 4. Select Do Not Disturb interact button to toggle between ON and OFF. 5. Select EXIT. To disable the DND condition, REPEAT the previous procedure, but select OFF instead of ON at step 4. To set a Do Not Disturb condition at your endpoint when a call rings at your station, perform the following steps. 1. Hear ringing and notice the incoming call information in dis- play. 2. Select OPTIONS. 3. Select Programming. 4. Select Do Not Disturb. 5. Select the Do Not Disturb inter- act button. Ringing stops, the caller hears the do not disturb tone, and your endpoint remains in DND until you disable the feature. 6. Select EXIT. 7.4 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your endpoint’s redial queue. Note: The AUTOMATIC REDIAL button must be programmed by your system installer or system administrator. Individual users can- not program this feature.

88 Comdial Feb ‘05 To use the automatic redial feature to redial a busy or unanswered number, perform the following steps. 1. While on the call, select Auto Redial or press the AUTOMATIC REDIAL button programmed by your installer. 2. The system repeatedly dials the number until you cancel the fea- ture or the system has dialed the number a preprogrammed num- ber of times (determined by your system installer). The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing. 3. If your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off. If answer supervision is NOT enabled, select Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing, 4. If your system installer has enabled the redial multiple numbers feature, you can have up to ten numbers in your redial queue. To add numbers to your redial queue, repeat step 1. To scroll through numbers in your redial queue if your endpoint is currently idle, perform the following steps. 1. Select Auto Redial or the programmed AUTOMATIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: • Select REMOVE to remove the number from the redial queue. • Select NEXT to scroll to the next number in the queue. • Select EXIT to exit from the redial queue. Initiating Auto Redial

Feb ‘05 Comdial 89 To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, perform the following steps. 1. While your endpoint is in the process of dialing a number, select Auto Redial or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels auto- matic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed. 2. Choose from one of the following. • Select REMOVE to remove the number from the redial queue. • Select NEXT to scroll to the next number in the queue. • Select EXIT to exit from the redial queue. To cancel the automatic redial feature, choose one of the following. • Perform any user activity at the station (go on-hook, select the speaker button, etc.), • Dial #72 to delete all numbers from the redial queue, • Select Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing. 7.5 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station. When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

90 Comdial Feb ‘05 To track a called party after receiving a ring no answer, perform the following steps. 1. Make an intercom call to someone and receive no answer. 2. Select TRACK. 3. Hear the confirmation beep (tracker page accepted) or hear a busy tone (tracker page not accepted). 4. Press SPEAKER to end. To track a called party without first calling them, perform the following steps. 1. Press INTERCOM and dial *8. 2. Dial the extension number or select the LIST NAMES interac- tive button. The LCD display shows several letters beside each interactive button. Select the interactive button next to the let- ter of the person’s name whom you wish to call. The LCD dis- play shows the first existing name to match to the letters you selected, or shows a No Name Match message if the system cannot find a match. Note: All the names starting with the letters you selected appear, but they are not in alphabetical order. 3. Select NEXT to display the subsequent names in the index until you reach the name you need. 4. Hear the confirmation beep (tracker page accepted) or hear a busy tone (tracker page not accepted). 5. Press SPEAKER to end. To use Tracker to transfer a call to a park orbit for retrieval and transmit the calls park orbit code and caller ID information (if available), perform the following steps. 1. Answer the call and select Transfer. 2. Dial the extension number.

Feb ‘05 Comdial 91 3. If the called station does not answer or is busy, select TRACK. 4. Hear a confirmation beep (tracker page accepted) or hear busy a tone (tracker page not accepted). 5. Press the SPEAKER button to end. Note: Tracker parked calls recall to your station after a pre- programmed time-out. You can either place the call into another Tracker page orbit or retrieve the call. To retrieve a call that you parked using the Tracker option, perform the following steps. 1. Press HOLD button to scroll your held calls (display shows PAGE and extension number of each parked call). 2. Press TAP to retrieve the displayed parked call. If you receive a parked call message on your Tracker pager, perform the following steps. 1. Go to any system station. 2. Press INTERCOM. 3. Dial the Tracker pager orbit code (#800 to #899). 4. Retrieve the call. To enable or disable a Tracker pager at your station, perform the fol- lowing steps. 1. Press INTERCOM. 2. Dial #07 to enable, or dial #06 to disable. 3. Press SPEAKER to end. 7.6 Auxiliary/Headset Jack The EP100G-L12 speakerphone is equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer, or an external pager. You must program one of its program- mable buttons to serve as an enable/disable button for each auxiliary device you plan to connect. The system activates only the device that it identifies in the display, and activates only one device at any time.

92 Comdial Feb ‘05 The EP100G-I12 speakerphone is equipped with an auxiliary jack that provides an interface for a headset only. You must program one of its programmable buttons to serve as an enable/disable button for the headset. The following modes are programmable with the auxiliary jack. Note: The recorder, external ringer, or pager requires external power. • The headset mode allows you to operate your endpoint with a headset instead of as a speakerphone, available with both the L12 and I12 models. Note: This is the only auxiliary option available on the EP100G-I12. • The recorder mode allows you to send your voice and that of the distant party to a tape recorder, available with the EP100G-L12 only. • The ringer mode allows an external speaker to sound the ringing of your endpoint, available with the EP100G-L12 only. • The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your endpoint. This is available with the EP100G-L12 only. Program the enable/disable buttons (at any blank programmable button location) as follows. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. Auxiliary Jack Location

Feb ‘05 Comdial 93 5. Press a blank programmable but- ton location to serve as enable/ disable button for the feature you have selected. 6. Select NEXT until the auxiliary feature you want to program appears. • APAGE to choose a pager (EP100G-L12 only). • ARECD to choose a recorder (EP100G-L12 only). • ARING to choose an external ringer (EP100G-L12 only). • Headset to choose a headset. 7. Return to previous steps to add another device, or select SPEAKER to quit. To enable an inactive auxiliary mode, select its enable/disable button. The system turns on the light associated with button and displays the feature on the LCD. To disable an active auxiliary mode, select its enable/disable button. The system turns off the light associated with button and removes the feature from the LCD. CAUTION With the exception of a headset microphone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those listed in this section as applicable to your model.

94 Comdial Feb ‘05 7.7 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. To enter an account code on an incoming call, perform the following steps. 1. If available, press your pro- grammed ACCOUNT CODE but- ton (the system does not interrupt the call in progress). 2. If this feature is not available, press INTERCOM and dial *04 (the system automatically places the call on hold). 3. Dial the account code. Your endpoint automatically returns to the call after you have dialed the complete account code. If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be forced (mandatory) for dialing outside numbers. To enter account code on an outgoing call, perform the following steps. 1. Dial 9 or other line button (the display prompts for the Account Code if programmed to do so). 2. Press INTERCOM (the system automatically places the call on hold). 3. Dial *04 and the account code, or press the programmed ACCOUNT CODE button. 4. Listen for dial tone and dial number you are calling.

Feb ‘05 Comdial 95 7.8 Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system automatically dials that person’s extension number. To use Dial By Name, perform the fol- lowing steps. 1. Select OPTIONS to enter the dial by name menu. 2. Select Internal Dial by Name interactive button for intercom calling, or select External Dial by Name for speed dial calling. 3. Select ALL to view all entries or select an interactive button cor- responding to the letters in the name you want to locate (for example, dial ABC for Comdial). There is no limit to the num- ber of digits you can dial. 4. The display shows the first exist- ing name match to the dialed digits or shows NO MATCH if the system can not find a match. 5. Select NEXT to display the sub- sequent names in the index until you reach the name you need. 6. Select interactive button corre- sponding to the name you want to call. 7.9 Volume Control The volume control on your endpoint is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening

96 Comdial Feb ‘05 mode. Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your endpoint’s default volume, see Section 7.10, Changing the Default Volume Control. 7.9.1 SETTING RINGER VOLUME LEVEL There are four ringer loudness levels (plus an off position). To set these levels, while your endpoint is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting. Note: If you set the ringer to the OFF position, your endpoint sounds a short ring burst once for each call you receive at your station while the ringer is off. 7.9.2 SETTING SPEAKER VOLUME LEVEL There are eight speaker loudness levels. To set these levels for the current call while on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. 7.9.3 SETTING HANDSET VOLUME LEVEL There are at least eight handset loudness levels that you can set for the current call. While on a call and in handset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. volume up volume down

Feb ‘05 Comdial 97 7.9.4 SETTING HEADSET VOLUME LEVEL There are eight headset loudness levels that you can set for the current call. While on a call and in headset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. 7.9.5 SETTING GROUP LISTENING VOLUME LEVEL There are eight group listening loudness levels. To set the level for the current call, while on a call and in the group listening mode, press VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. 7.9.6 SETTING BACKGROUND MUSIC VOLUME LEVEL There are eight background music loudness levels. To set the level, while background music is on at your station, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. This level remains set for background music until you change it again, even if you turn off the feature and then reactivate it.

98 Comdial Feb ‘05 7.9.7 MUTING YOUR ENDPOINT By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. To mute your endpoint, press MUTE. The system turns the mute function and light on. You can still hear the distant party, but they cannot hear you. To speak to the distant party, press MUTE again. The system turns the mute function and light off. 7.10 Changing the Default Volume Control You can set a permanent loudness level for any volume control setting. The level remains at this volume (referred to as the default setting) until you change the setting. To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate the speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME Up or VOLUME Down button to adjust loudness. 4. Dial **7 or press programmed SAVE button to hold the loud- ness at the last setting for all future calls (until you change the default again). 5. Repeat this procedure in each mode until you have set all default volume levels.

Feb ‘05 Comdial 99 7.11 Programmed Button Display 7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your endpoint. To button query your endpoint, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Button Query option appears. 4. Select Button Query. 5. Press the button in question. The system displays the information and holds for few seconds before the endpoint returns to idle. 7.11.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY) You can use this feature to identify the station that is busy on a line or the line on which a station is busy. To identify the station that occupies a busy line, press the DSS/BLF button for busy line. The system displays the intercom number of station that is busy on line. To identify the line that a busy station occupies, press a DSS/BLF button for the busy station. The system displays the busy station’s line number.

100 Comdial Feb ‘05 7.12 Automatic Set Relocation (EP100G-L12 only) If your installer has equipped your EP100G-L12 with automatic set relocation, when you move your endpoint to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the pro- gramming in the new location. To maintain the extension number and programming features from the old location, perform the following steps. 1. Connect the endpoint line cord to the new jack. 2. Observe the flashing HOLD light and press HOLD while the light is still flashing. Your endpoint immediately assumes the features from the previous location. Note: If you do not select a button after installing the end- point, the system automatically defaults to the programming from the previous location. To assume the extension number and programming features from the new location, perform the following steps. 1. Connect the endpoint line cord to the new jack. 2. Observe the flashing HOLD light and dial # while the light is still flashing. Your endpoint immediately assumes the features from the previous location. 7.13 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the endpoint speakers or through an external paging unit. To send a paging announcement, perform the following steps. 1. Lift the handset.