BELL LABS INNOVATIONS Lucent Technologies INTUITY MAP/5 Installation Manual

All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associ- ated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunica- tions services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 68: Network Registration Number. This equipment is regis- tered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AS5USA-20411-VM-E. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervi- sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissi- ble exceptions are: • A call is unanswered • A busy tone is received • A reorder tone is received Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada. Trademarks See the About This Document section of this book. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 317 361-5353 Fax 1 800 457-1764 International Fax 317 361-5355 Write: Lucent Technologies Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Order: Document No. 585-310-146 Comcode 107856882 Issue 4, October 1996 For additional documents, refer to the section in “About This Docu- ment” entitled “Related Resources.” You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions, billed to account information that you provide. For more information or to be put on a list to receive future issues of this document, contact the Lucent Technologies Publications Center. European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that MAP/40 and MAP/100 equipment specified in this document con- forms to the referenced European Union (EU) Directives and Harmo- nized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC The “CE” mark affixed to the equipment means that it conforms to the above directives. Disclaimer Intellectual property related to this product and registered to AT&T Corporation has been transferred to Lucent Technologies Incorpo- rated. Any references within this text to American Telephone and Telegraph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books published prior to December 31, 1996, which retain their original AT&T titles. Heritage Lucent Technologies - formed as a result of AT&T’s planned restruc- turing - designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and busi- ness telephone systems, and microelectronics components. The world- renowned Bell Laboratories is the research and development arm for the company. This document was prepared by the Product Documentation Develop- ment, Lucent Technologies, Columbus, OH.

iii About This Book xiii I Purpose xiii I Intended Audience xiii I Prerequisite Skills and Knowledge xiii I Organization of This Book xiv I How to Use This Book xvi I Conventions Used xvi I Related Resources xvii I Trademarks and Service Marks xx I Training xxi I How to Make Comments About This Book xxii 1 Preparing the Site 1-1 I System Arrangement 1-2 I Environmental Considerations 1-3 I Installation Area Considerations 1-3 I Space Requirements 1-4 I Power Requirements 1-5 I Site Prewiring for Pinout Connections 1-8 I Telephone Line Connections — Tip/Ring Circuit Card 1-8 Connecting the Tip /Ring Lines 1-8 Cable Connection Using the Line Splitter 1-10 I Making Asynchronous Connections Multi-Port Serial Card 1-12 Using COM1 for Asynchronous Connections 1-12 Optional Multi-Port (8 ports) Serial Card 1-13 Using Modems and Switch Integration Devices with the Multi-Port Circuit Card 1-15 Using a NULL Modem with a PMS Integration 1-16 I Making ACCX Circuit Card Connections for Switches 1-17 Using a Breakout Box with the ACCX Card 1-18

Pinouts for RS-232 and DCP Connections 1-20 I System Grounding Connections 1-22 I Regulatory Agency Guidelines 1-22 I Equipment Attachment Limitations 1-23 I European Union Declaration of Conformity 1-24 2 Getting Started 2-1 I Heeding Cautions and Warnings 2-1 I Calling Technical Support 2-3 I Avoiding Electrostatic Discharge Damage to Circuit Cards 2-3 I Ordering Spares 2-6 I Gathering Tools and Test Equipment 2-6 I Saving Packing Materials 2-7 I Unpacking the System 2-8 I Locating Key Components on the MAP/5 2-9 I The Back of the Chassis 2-10 I Chassis Cooling System 2-10 3 Connecting Peripherals and Powering Up 3-1 I Connecting the Keyboard and Monitor 3-2 Connecting the Monitor 3-2 Connecting the Keyboard 3-4 I Connecting the Printer 3-6 I Connecting a Modem or Data Module 3-7 I Connecting the 7400A Data Module 3-7 Setting Up the Hardware on the 7400A Data Module 3-8 Connecting the 7400A to COM1 3-8 Connecting the 7400A to the Multi-Port Serial Card 3-8 Completing Setup on the 7400A Data Module 3-9

v Installing the Data Module Software 3-9 Setting Up a Terminal to Remotely Login to the Lucent Intuity System via a 7400A Data Module 3-10 I Connecting the 3820 Modem 3-10 Physically Connecting the 3820 Modem 3-10 I Completing all Other Cabling 3-11 I Connecting the System to the Power Supply 3-11 I Accessing the CPU Setup Screens 3-12 Entering System Setup 3-12 Moving Within the Setup Screens 3-15 Basic System Configuration 3-16 Advanced System Configuration 3-17 System Security Setup Screen 3-19 4 Configuring the System 4-1 I MAP/5 Hardware Component Descriptions 4-2 I Configuration Rules 4-3 I Circuit Card Slot Locations 4-5 Circuit Card Configuration Rules 4-5 I Resource Assignments 4-7 5 Getting Inside the Computer 5-1 I Shutting Down the System 5-1 I Removing the Front Panel 5-4 Removing the Top Cover 5-6 I Locating Key Components On the MAP/5 5-8 I Replacing the Top Cover and Front Panel 5-9

6 Installing Circuit Cards — Introduction and Types 6-1 I Types of Circuit Cards in the MAP/5 6-2 Tip/Ring Circuit Cards — AYC10 6-2 Optional Circuit Cards for Selected Features 6-3 Standard MAP/5 Circuit Card 6-3 I When to Install Circuit Cards in the MAP/5 6-4 I General Steps for Circuit Card Installation 6-4 7 Installing Tip/Ring Circuit Cards 7-1 I Installing a Tip/Ring Circuit Card 7-1 I Placing the T/R Card in the MAP/5 7-3 8 Installing Optional Feature Circuit Cards 8-1 I Installing a Multi-Port Serial Card 8-1 Setting the Resource Options 8-2 I Installing an ACCX (AYC22) Card 8-3 Setting the Resource Options 8-3 I Installing a General Purpose Synchronous Controller AT/E 8-5 Setting the Resource Options 8-5 I Installing a DCIU Circuit Card 8-8 Setting the Resource Options 8-8 I Ethernet LAN Interface Card 8-10 Configuring the LAN Card 8-11 Setting the Resource Options: Version 1 8-11 Switches 8-11 Jumpers: Version 1 8-12 Setting the Resource Options: Version 2 8-13 Placing the LAN Card in the MAP/5 8-14 Cabling 8-14

vii 9 Installing Standard MAP/5 Circuit Cards 9-1 I Installing a Video Controller Card 9-1 Setting Jumpers on the Video Card 9-2 10 Installing Optional Hardware 10-1 I Adding a SCSI Expansion Kit 10-1 I Adding a Hard Disk 10-3 Readying the MAP/5 for Disk Installation 10-3 I Readying a SCSI Disk for Installation 10-5 I Mounting the SCSI Disk in the MAP/5 10-8 I Adding Memory 10-12 I Removing the 16 MB SIMM 10-14 I Installing the 4 MB SIMM 10-15 I Installing the 16 MB SIMM 10-16 11 Finishing Up 11-1 I Basic Troubleshooting 11-1 Complete a Visual Inspection 11-2 Verify Your Configuration 11-2 Check All Cables 11-2 Check All Circuit Cards 11-2 Screen Discoloration 11-2 Screen Failure (No Display) 11-3 Keyboard Failure (No Response) 11-3 Operating System Booting Failure 11-3 Printer Failure 11-3 I System Error Messages 11-4 I Cleaning Up After Installation 11-6 Cleaning the Chassis Exterior 11-6 Cleaning the Monitor 11-6 Cleaning the Keyboard 11-6

Cleaning the Cartridge Tape Drive 11-6 Cleaning the Floppy Diskette Drive 11-6 I Care of Diskettes 11-7 I Care of Tape Cartridges 11-7 A Component Ordering Numbers A-1 I What’s in This Appendix A-1 I Component Order Numbers Listing A-2 B Cable Connectivity B-1 I Connecting Cables from the Platform to the Switch B-2 Using an IDI or MPDM for Switch Connections B-2 I Connecting the Lucent Intuity System to G2 and System 85 R2V4 Using Duplicated Common Control via an IDI B-4 I Connecting Lucent Intuity System to G2 and System 85 R2V4 Using an IDI B-5 I Connecting Lucent Intuity System to the G3r via an IDI B-6 I Connecting Lucent Intuity System to Most Lucent Switches via an IDI B-7 I Connecting Lucent Intuity System to Most Lucent Switches via an MPDM — G3r or G2 and System 85 Excluded B-9 I Connecting Lucent Intuity System to the G3r via MPDMs B-10 I Connecting the Lucent Intuity System to the Network B-12

ix I Connecting Lucent Intuity System to the Network via Two DCP Lines B-13 I Connecting Lucent Intuity System to the Network via Two RS-232 and One DCP Lines B-14 I Connecting Lucent Intuity System to the Network via Four RS-232 Cables B-15 I Overview of Lucent Intuity Serial Port Connections B-16 I Connecting Lucent Intuity COM1 to Customer Equipment via a Modem B-18 I Connecting Lucent Intuity COM1 to a 715 Terminal DCE Port Via ADUs B-19 I Connecting Lucent Intuity COM1 to a Distant Data Module via a 7400A B-20 I Connecting Lucent Intuity COM1 to a 615 Terminal or Other DTE Device via a Null Modem B-21 I Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device B-22 I Connecting Lucent Intuity Multi-Port Card to Customer Equipment via a Modem B-23 I Connecting the Lucent Intuity Multi-Port Card to a Terminal via ADUs B-24 I Connecting the Lucent Intuity Multi-Port Card to a Distant Data Module via a 7400A B-25 I Making a Direct Connection from Lucent Intuity Multi-Port to a 615 Terminal or Other DTE Devices B-26

I Making a Direct Connection from Lucent Intuity Multi-Port to 715 Terminal or Other DCE Devices B-27 I Cable and Adapter Ordering Numbers B-28 C MAP/5 Hardware Replacement C-1 I Replacing Memory C-2 Memory and SIMM Description C-2 Determining if SIMMs Are Damaged C-4 Check This First C-4 Removing and Replacing SIMMs C-6 I Removing Circuit Cards C-8 I Installing a Circuit Card C-9 I Removing the Auxiliary Housing C-10 I Replacing the Auxiliary Housing C-13 I Replacing the System Board C-13 I Removing the System Board C-14 I Installing the System Board C-17 I Reconnecting System Board Cables C-20 I Replacing the Battery C-23 I Removing/Replacing the Second Hard Drive or Mounting Bracket C-24 I Removing/Replacing the Peripheral Bay (Drive Housing) C-26 I Replacing the Floppy Diskette Drive C-28 I Replacing the First Hard Disk Drive C-29 Connecting the 1-Gbyte Drive C-36 I Replacing the Tape Drive C-39 I Replacing the Power Supply C-43

xiii About This Book Purpose This book, Lucent INTUITY MAP/5 Hardware Installation, 585-310-146, Issue 4.0, contains the procedures needed for installing the Multi-Application Platform 5 hardware. Intended Audience This book is intended primarily for the on-site service technician and customer technical personnel. Secondary audiences from Lucent Technologies include: I Field support — Technical Service Center (TSC) or NSAC I Field support — International Technical Assistance Center (ITAC) and Centers of Excellence (COE) I Provisioning project managers — Sales and Technical Resource Center, National Technical Marketing I Helpline personnel I Factory assemble, load, and test (ALT) personnel Prerequisite Skills and Knowledge We assume that the primary users of this book have fundamental knowledge regarding computers and PBXs and are familiar with previous products such as Master Controller II and III.

xiv Issue 4.0 October 1996 Organization of This Book This book is organized as follows: I Chapter 1, "Preparing the Site" This chapter discusses environmental, space, and power requirements, how to verify power supply intake voltage, how to prewire for pinout connections, how to make asynchronous connections, and how to make connections for networking. I Chapter 2, "Getting Started" This chapter discusses warnings pertaining to installing the system, required tools, how to unpack the MAP/5, factory information regarding the system,and descriptions of hardware components. I Chapter 3, "Connecting Peripherals and Powering Up" This chapter describes how to connect the peripherals: monitor, keyboard, printer, 3820 modem, and 7400A data module, the importance of completing all cabling connections, how to power up, and how to verify system setup if necessary. I Chapter 4, "Configuring the System" This chapter describes how to configure the system, that is, allocate system resources for additional circuit cards and hardware components. I Chapter 5, "Getting Inside the Computer" This chapter describes how to power down the system or perform a soft shutdown, how to remove and replace the front panel and top cover of the MAP/5, how to unlock the MAP/5, and describes the location of internal and external components. I Chapter 6, "Installing Circuit Cards — Introduction and Types" This chapter classifies and groups circuit cards used in the MAP/5. These groups are further detailed in later chapters. This chapter also describes the general procedure for installing all types of circuit cards. I Chapter 7, "Installing Tip/Ring Circuit Cards" This chapter describes how to set I/O addresses for each of the two Tip/Ring (AYC10) circuit cards that can be installed in the MAP/5. I Chapter 8, "Installing Optional Feature Circuit Cards" This chapter describes how to set jumpers, I/O addresses, and connect cables for circuit cards that are used for optional features, such as network, switch, and serial connections. I Chapter 9, "Installing Standard MAP/5 Circuit Cards" This chapter describes how to set jumpers for the video controller card that is always included with the MAP/5.

Issue 4.0 October 1996 xv I Chapter 10, "Installing Optional Hardware" This chapter describes how to add a second hard disk or how to add a SCSI Expansion Kit to the MAP/5 platform. I Chapter 11, "Finishing Up" This chapter describes how to check or troubleshoot the hardware if the MAP/5 does now power-up correctly after installation. This chapter also includes information on how to clean the equipment. I Appendix A, "Component Ordering Numbers" This appendix lists the MAP/5 standard and optional components and their comcode ordering numbers for ordering spares or replacement parts. I Appendix B, "Cable Connectivity" This appendix details the external connectivity and cabling for connections to Lucent Technologies switches, networks, and distant terminals and modems. I Appendix C, "MAP/5 Hardware Replacement" This appendix describes how to remove and replace primary components on the MAP/5. These include: circuit cards, hard disk drives, floppy disk drive, tape drive, SIMMs, and the system or mother board. I Abbreviations This section provides a list of abbreviations and acronyms used in Lucent INTUITY Voice Processing documentation. I Glossary The Glossary provides a definition of terms and acronyms used in Lucent INTUITY Voice Processing documentation. I Index The Index provides an alphabetical listing of principal subjects covered in this book.

xvi Issue 4.0 October 1996 How to Use This Book This book accommodates either the user who has purchased a system that has been assembled, loaded, and tested (ALT) at the factory or the user that intends to assemble and load, as well as install the MAP/5 unit. The chapters are placed in order of the steps to be followed to install the system, as if the system has not yet been assembled. If you are installing the Lucent INTUITY system, begin with the first chapter and follow the chapters consecutively through the book. If you are installing an ALT system, you only need to use the first three chapters to complete the installation. The remaining chapters are available for reference. To assure that you have followed all the steps required for your type of installation, use the Lucent INTUITY Installation Checklist, 585-310-161. If you need to add circuit cards or additional hardware to an ALT system, refer to chapters in this book, beginning with Chapter 4. Conventions Used The following conventions were used in this book: I Rounded boxes represent keyboard keys that you press. For example, an instruction to press the enter key is shown as follows: Press . I Square boxes represent phone pad keys that you press. For example, an instruction to press zero on the phone pad is shown as follows: Press . I The word “enter” means to type a value and press . For example, an instruction to type y and press is shown as follows: Enter y to continue. I Two or three keys that you press at the same time (that is, you hold down the first key while pressing the second and/or third key) are shown as a rounded box that contains two or more words separated by hyphens. For example, an instruction to press and hold while typing the letter d is shown as follows: Press I Commands and text you type or enter appear in bold. ENTER 0 ENTER ENTER ALT ALT-d

xvii I Values, instructions, and prompts that you see on the screen are shown as follows: Press any key to continue. I Variables that the system supplies or that you must supply are shown in italics. For example, an error message including one of your filenames is shown as follows: The file filename is formatted incorrectly I The sequence of menu options that you must select to display a specific screen is shown as follows: Begin at the Lucent INTUITY Administration menu, and select the following sequence: In this example, you would first access the Administration menu. Then you would select the Voice System Administration option to display the Voice System Administration menu. From that menu, you would select the Voice Equipment option to display the Voice Equipment screen. Related Resources In addition to this document, you may need to reference the following docu- ments: Document Document Number Issue INTUITY™ Release 3.0 System Description 585-310-232 1 or later INTUITY™ Documentation Guide 585-310-540 2 or later INTUITY™ New System Planning for Release 3.0 585-310-605 2 or later INTUITY™ Release 3.0 Planning for Upgrades 585-310-653 1 or later INTUITY™ Release 3.0 Planning for Migrations 585-310-652 1 or later INTUITY™ Installation Checklist 585-310-161 2 or later INTUITY™ MAP/5 Hardware Installation 585-310-146 2 or later INTUITY™ MAP/40 Hardware Installation 585-310-138 2 or later Continued on next page > Voice Equipment > Voice System Administration

xviii Issue 4.0 October 1996 INTUITY™ MAP/100 Hardware Installation 585-310-139 2 or later INTUITY™ Software Installation for Release 3.0 585-310-160 2 or later INTUITY™ Release 3.0 Upgrade Procedures 585-310-164 2 or later INTUITY™ Release 3.0 Migration Procedures 585-310-233 2 or later INTUITY™ Platform Administration and Maintenance for Release 3.0 585-310-557 2 or later INTUITY™ AUDIX® Release 3.3 Administration and Feature Operations 585-310-552 3 or later INTUITY™ FAX Messaging Administration and Addenda 585-310-558 1 or later INTUITY™ AUDIX® Digital Networking Administration 585-310-533 2 or later AMIS Analog Networking 585-300-512 6 or later INTUITY™ Lodging Administration and Feature Operations 585-310-559 1 or later INTUITY™ Lodging Property Management System Specifications 585-310-234 1 or later INTUITY™ Call Accounting System User Guide 585-310-728 1 or later INTUITY™ Call Accounting System Quick Reference 585-310-729 1 or later INTUITY™ Intro Voice Response and Addenda 585-310-716 1 or later INTUITY™ Message Manager Release 4 User’s Guide 585-310-743 1 or later INTUITY™ Message Manager Release 4.1: Getting Started (Available late 1996) 585-310-740 1 or later AUDIX® Administration and Data Acquisition Package 585-310-502 4 or later INTUITY™ Integration with System 75 and DEFINITY® Communications System Generic 1 and Generic 3 585-310-214 4 or later INTUITY™ Integration with System 85 and DEFINITY® Communications System Generic 2 585-310-215 2 or later INTUITY™ Integration with MERLIN LEGEND® Communications System 585-310-231 2 or later INTUITY™ Integration with the 5ESS® Switch 585-310-219 1 or later INTUITY™ Integration with DMS-100 585-310-223 1 or later Document Document Number Issue Continued on next page

xix INTUITY™ Integration with Northern Telecom® SL-1, Meridian™, and Meridian SL-1 585-310-221 2 or later INTUITY™ Integration with Mitel™ SX-200® DIGITAL, SX-100®, and SX-200® 585-310-222 2 or later INTUITY™ Integration with NEC® NEAX™ 585-310-216 2 or later INTUITY™ Integration with ROLM™ 8000, 9000, 9571 585-310-220 2 or later INTUITY™ Lodging Artwork Package 585-310-739 1 or later Voice Messaging Quick Reference 585-300-702 3 or later A Portable Guide to Voice Messaging 585-300-701 3 or later INTUITY™ Voice/FAX Messaging Quick Reference 585-310-734 1 or later INTUITY™ Voice/FAX User Guide 585-310-733 1 or later Multiple Personal Greetings Quick Reference 585-300-705 5 or later Voice Messaging Wallet Card 585-304-704 2 or later Voice Messaging Outcalling Quick Reference 585-300-706 1 or later Voice Messaging Business Card Stickers 585-304-705 2 or later INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package 585-310-735 1 or later INTUITY™ AUDIX® R3.3 Voice/Fax Messaging Quick Reference–Canadian French 585-310-734FRC 1 or later INTUITY™ AUDIX® R3.3 Voice/Fax Messaging Quick Reference–British English 585-310-734ENB 1 or later INTUITY™ AUDIX R3.3® Voice/Fax Messaging Quick Reference–Latin Spanish 585-310-734SPL 1 or later INTUITY™ AUDIX R3.3® Voice/Fax Messaging Quick Reference–Greek 585-310-734GK 1 or later INTUITY™ AUDIX R3.3® Voice/Fax Messaging Quick Reference–Mandarin 585-310-734CHM 1 or later INTUITY™ Lodging Subscriber Artwork Package British English 585-310-739ENB 1 or later INTUITY™ Lodging Artwork Package Canadian French 585-310-739FRC 1 or later INTUITY™ Lodging Artwork Package Latin Spanish 585-310-739SPL 1 or later INTUITY™ Lodging Artwork Package Greek 585-310-739GK 1 or later Document Document Number Issue Continued on next page

xx Issue 4.0 October 1996 Trademarks and Service Marks The following trademarked products are mentioned in the books in the INTUITY library: I AT™ is a trademark of Hayes Microcomputer Products, Inc. I AUDIX® is a registered trademark of Lucent Technologies. I BT-542B™ is a trademark of BusLogic Inc. I COMSPHERE® is a registered trademark of Lucent Technologies Paradyne Corp. I CONVERSANT® is a registered trademark of Lucent Technologies. I DEFINITY® is a registered trademark of Lucent Technologies in the U.S. and throughout the world. I Dterm™ is a trademark of NEC Telephones, Inc. I Equinox™ is a trademark of Equinox Systems, Inc. I 5ESS® is a registered trademark of Lucent Technologies. I INTUITY™ is a trademark of Lucent Technologies. I MD110® is a registered trademark of Ericsson, Inc. I MEGAPLEX™ is a trademark of Equinox System, Inc. I MEGAPORT™ is a trademark of Equinox Systems, Inc. I Meridian™ is a trademark of Northern Telecom Limited. I MERLIN LEGEND® is a registered trademark of Lucent Technologies. I Microcom Networking Protocol® is a registered trademark of Microcom, Inc. I Microsoft® is a registered trademark of Microsoft Corporation. I MS® is a registered trademark of Microsoft Corporation. I MS-DOS® is a registered trademark of Microsoft Corporation. INTUITY™ Lodging Artwork Package Mandarin 585-310-739CHM 1 or later INTUITY™ Lodging Artwork Package Japanese 585-310-739JA 1 or later INTUITY™ Lodging Artwork Package U.S. English (A4 Sizing) 585-310-739A4 1 or later Document Document Number Issue Continued on next page

xxi I NEAX™ is a trademark of NEC Telephone, Inc. I NEC® is a registered trademark of NEC Telephones, Inc. I Netware® is a registered trademark of Novell, Inc. I Netware® Loadable Module™ is a trademark of Novell, Inc. I NLM® is a registered trademark of Novell, Inc. I Northern Telecom® is a registered trademark of Northern Telecom Limited. I Novell® is a registered trademark of Novell, Inc. I ORACLE™ is a trademark of Oracle Corporation. I Paradyne® is a registered trademark of Lucent Technologies. I Phillips® is a registered trademark of Phillips Screw Company. I Rolm® is a registered trademark of International Business Machines. I SL-1™ is a trademark of Northern Telecom Limited. I softFAX® is a registered trademark of VOXEM, Inc. I TMI™ is a trademark of Texas Micro Systems, Inc. I UNIX® is a registered trademark of Novell in the United States and other countries, licensed exclusively through X/Open Company Limited. I VOXEM® is a registered trademark of VOXEM, Inc. I VT100™ is a trademark of Digital Equipment Corporation. I Windows™ is a trademark of Microsoft Corporation. Training For more information about Lucent INTUITY training, call the BCS education and Training Center: I Organizations within Lucent Technologies: (904) 636-3261 I Lucent Technologies customers: (800) 255-8988

xxii Issue 4.0 October 1996 How to Make Comments About This Book A reader comment card is behind the title page of this document. While we have tried to make this document fit your needs, we are interested in your suggestions for improving it and urge you to complete and return a reader comment card. If the reader comment card has been removed, send your comments to: Lucent Technologies, Inc. Product Documentation Room 22-2H15 11900 North Pecos Street Denver, Colorado 80234 Please include the name and order number of this document: INTUITY MAP/5 Hardware Installation, Issue 4.0, 585-310-146 You may also fax your comments to the attention of the Lucent Intuity writing team at (303) 538-1741.

1-1 1 Preparing the Site This chapter describes site preparation steps that should be taken prior to installing the MAP/5. These steps include: I Verifying environmental, space, and power requirements I Prewiring for pinout connections I Reviewing regulatory agency guidelines This information also can be found in Intuity New System Planning for Release 3.0, 585-310-605. Use this chapter to verify that the site is ready for installation.

1-2 Issue 4.0 October 1996 System Arrangement Install the MAP/5 as a desktop unit. See Figure 1-1. Position the unit with approximately a six-inch (5.2-centimeters) clearance on all sides of the equipment to provide for adequate cooling. The manufacturer ships preassembled MAP/5s except as noted in this book. Figure 1-1. View of the Assembled MAP/5

1-3 Environmental Considerations Place the MAP/5 in an area where the following environmental requirements are maintained: NOTE: The MAP/5 operates at an altitude of no more than10,000 feet (3050 meters), maximum. Noise levels cannot exceed 45 dBA, maximum. BTUs for the MAP/5 are 640. BTUs for the monitor are 290.7. Installation Area Considerations Consider the following attributes when deciding where to place the MAP/5: I Install the MAP/5 in an area that provides protection from excessive sunlight, heat, cold, chemicals, static electricity, magnetic fields, vibration, dust, and grime. I Do not install the unit in the same area as copier machines, because of the paper particles created by such equipment. I Enclose the equipment room to maintain an air distribution system that provides adequately cooled, filtered, and humidity-controlled air. I Do not install the unit in an area with high-power electrical equipment. I Do not install telephone jacks in wet locations unless the jack is specifically designed for wet locations. I Provide surge protection and power backup in an area with volatile power (brown-outs or frequent power surges). I Plan cable paths between the system unit, the communications system, and the optional printer. Do not run cables near potential causes of electromagnetic or radio frequency interference such as elevators, radio transmitters, television sets, copy machines, or heating and air conditioning equipment. Route cables away from personnel and equipment traffic. I Leave at least six inches (5.2 centimeters) around all sides of the system unit case for air circulation. I Place all components on a flat, stable surface. OPERATING STATE TEMPERATURE HUMIDITY Operating +5 to +35 C (+41 to +95 F) 20% to 80% noncondensing Non-operating -40 to +60 C (-40 F to 140 F) 5% to 92%, noncondensing

1-4 Issue 4.0 October 1996 I Place the monitor at or below eye level, and away from windows or other sources of glare. I To reduce muscle strain, place the keyboard at or below elbow level. Space Requirements Table 1-1 lists the weight and size of the major MAP/5 components: Table 1-1. Size and Weight Of Map/5 Components Equipment Weight (lbs./kg.) Height (inches/cm.) Width (inches/cm.) Depth (inches/cm.) Base Unit 30.8 / 14 6.5 / 16.5 21.5 / 54.5 22.5 / 57 Monitor 29 / 13 16 / 40.5 18 / 46 19 48.5 Keyboard 6 / 3 2.5 / 6.5 8.25 / 21 21.5 / 54.5

1-5 Power Requirements The maximum power output of a MAP/5 is 200 watts. The MAP/5 powers the monitor through an interface cable. Connect the monitor to AC outlet on the MAP/5 and to the connector on the video controller card located in slot 5. Connect the keyboard to the left front side of the MAP/5. Make the following power requirements available for the MAP/5. In addition to making the necessary power requirements available, you must adhere to the following guidelines: I Locate each MAP/5 and printer within nine feet (2.7 meters) of its power receptacle. I Ensure that communication cables are kept separate from power cables. I Install communication and power cables in the United States and Canada in accordance with National Electric Codes. I Use only shielded cables and shielded equipment with the MAP/5. 1. National Electrical Manufacturer’s Association Country/Continent Volts AC Required Input Power Cord Required Comcode Refer to Figure North America 110 VAC NEMA1 5-15 406900092 Figure 1-2 Greece 220 VAC CEE 7 407051648 Figure 1-3 United Kingdom 220 VAC BS 1363 406999243 Figure 1-3 Hong Kong 220 VAC BS 1363 406999243 Figure 1-4 Singapore 220 VAC BS 1363 or BS 546 406999243 407406735 Figure 1-4 Figure 1-5 India 220 VAC BS 546 407406735 Figure 1-5

1-6 Issue 4.0 October 1996 Figure 1-2. NEMA 5-15 Power Cord (Northern America) Figure 1-3. CEE 7 Power Cord (Greece) Side view End view Side view End view

1-7 Figure 1-4. BS 1363 Power Cord (United Kingdom, Hong Kong, and Singapore) Figure 1-5. BS 546 Power Cord (India and Singapore) Side view End view Side view End view

1-8 Issue 4.0 October 1996 Site Prewiring for Pinout Connections Pinout connections for telephone lines, networking to other voice systems, switch integration, and asynchronous connections are described in this section. Telephone Line Connections — Tip/Ring Circuit Card Connections to attendant telephones are provided over telephone lines that may come from the local private branch exchange (PBX) or switch. The customer must arrange with the local provider of telephone service to install the correct number and type of lines required for system operation. NOTE: If your applications do a large amount of flash-hook transfers or if you have a large amount of AUDIX out-calling channels, you need to be sure that there are enough dial tone registers available. You will need to ensure that switch engineering has equipped the switch to handle the additional load placed on it by Intuity. Connecting the Tip /Ring Lines Tip/Ring (T/R) circuit card for the MAP/5 is the IVC6 (AYC10). The IVC6 card uses two 6-pin modular jacks with each providing three lines for telephone hook-up for a total of six lines. You can connect the IVC6 T/R card to telephone lines from the T/R card through an 885A line splitter and then to the telephone lines. These cable connections are explained in the next section. See Figure 1-6 and Figure 1-7 for wiring and pin information.

Issue 4.0 October 1996 1-9 Figure 1-6. Wiring and Pin Diagram — 885A and IVC6 7 ft. modular cord—USOC RJ25C type (103623237) Circuit card channel number Chan 3 Chan 6 Chan 2 Chan 5 Chan 1 Chan 4 1-2-3 Line 1 Line 2 Line 3 4-5-6 Line 4 Line 5 Line 6 885A Adapter (106079270) RJ25C IVC6 1-2-3 RJ25C IVC6 4-5-6 T3 T2 R1 T1 R2 R3 T6 T5 R4 T4 R5 R6 USOC RJ25C interface RJ11C 25 ft. modular cord (103732582) IVC6 card (AYC10) Card faceplate 1 1 2 2 3 3 4 4 5 5 6 6 USOC RJ11C interfaces with customer premise equipment *

1-10 Issue 4.0 October 1996 Cable Connection Using the Line Splitter Use the 885A Adapter (line splitter) for the IVC6 T/R cards in order to use all three channels or telephone lines in the 6-pin conductor modular cord. ! WARNING: There may be a magnet on the back of the 885A adapter. Do not place this near a hard disk drive, circuit card, or floppy diskette. Use Figure 1-7 and Figure 1-8 to determine how to use the line splitter. Figure 1-7. 885A Adapter -- Line Splitter for the IVC6 Tip/Ring Card NOTE: Record the circuit card slot number and telephone extension numbers on the 885A adapter.

Issue 4.0 October 1996 1-11 Figure 1-8. How to Use the 885A Adapter with a Tip/Ring Card IN OUT 4 5 6 1 2 3 AUDIO USOC RJ25C Connect to USOC RJ11 on Customer Premise Equipment (two conductor, 25 ft. cords) IVC6 (view of faceplate) Interconnects USOC RJ25C between IVC6 and 885A Adapter (six conductor, 7 ft. cords)

1-12 Issue 4.0 October 1996 Making Asynchronous Connections Multi-Port Serial Card You can connect the MAP/5 to a terminal, modem, or other DTE or DCE device via an asynchronous link in one of two methods. These include: I An asynchronous port, COM1, on the back of the MAP/5. COM1 is labeled as Serial Port 1 on the back of the MAP/5. I Additional asynchronous ports which are available on an optional multi-port serial card. You can also use asynchronous links for switch integration for non-DEFINITY PBXs. Using COM1 for Asynchronous Connections Two asynchronous ports, COM1 (Serial Port 1) and COM2 (Serial Port 2), are provided on the back of every MAP/5. However, the COM2 port is reserved for Lucent Technologies remote maintenance. See Figure 1-9 for the location of COM1 (Serial Port 1) and COM2 (Serial Port 2). Figure 1-9. COM1 and COM2 Location on the Back of the MAP/5 8 7 6 5 4 3 2 1 Serial port 1 connector (COM1) Serial port 2 connector (COM2) SCSI connector (optional) Printer connector Monitor power connector Video connector Circuit card faceplates Voltage selector switch AC power connector

Card Issue 4.0 October 1996 1-13 A 25-pin D-subminiature male connector, located on the back of the MAP/5, is provided for COM1 (Serial Port 1). COM1 (Serial Port 1) supports asynchronous host connections running at 300-9600 baud. Networking modems typically use the 9600 baud rate. The pinouts for the COM1 (Serial Port 1) connector are illustrated in the following table. Optional Multi-Port (8 ports) Serial Card The multi-port card provides eight additional asynchronous ports for connecting to modems, terminals, or switch integration devices with non-DEFINITY PBXs. Eight 14-foot modular cords are provided with each multi-port card for connections to adapters. Modular jacks are present on the faceplate of the card. See Chapter 8 of this document for a view of the multi-port card. These jacks connect to one of two types of 25-pin D subminiature adapters: terminal/printer adapter or modem adapter. Use the modem adapter for modem connections or other DCE devices. Use the terminal/printer adapter for connection to terminals, printers, or other DTE devices. See Figure 1-10 and Figure 1-11 for pinout information for the modular jacks on the circuit card and the adapters. Pin Signal Name 1 Chassis ground 2 Transmitted data 3 Received data 4 Request to send 5 Clear to send 6 Data Set Ready (DSR) 7 Signal ground 8 Received line signal detector 9-19 NC 20 Data terminal ready 21 NC 22 Ring indicator 23-25 NC

1-14 Issue 4.0 October 1996 . Figure 1-10. Pinout Connections for DTE or DCE Adapters Figure 1-11. Modular Cable Pinout Connections for Use with Adapters DATA IN DATA OUT Gnd Gnd CTRL OUT CTRL IN SIGNAL RJ-11 DB-25 5 3 4 2 6 3K 1 2 3 7 5 8 20 TD RD Gnd CTS DCD DTR DATA OUT DATA IN Gnd Gnd CTRL IN CTRL OUT SIGNAL RJ-11 DB-25 3 5 4 2 1 6 2 3 7 8 4 6 20 TD RD Gnd DCD RTS DSR DTR FOR TERMINALS: FOR MODEMS: PEC 70854 [DB-25 DCE Male] PEC 70853 [DB-25 DTE Male] 1 2 3 4 5 6 6 5 4 3 2 1 CNTL OUT DATA IN Ground DATA OUT Ground CNTL IN CNTL OUT DATA IN Ground DATA OUT Ground CNTL IN MULTI-PORT SERIAL CARD PERIPHERAL DEVICE

Card Issue 4.0 October 1996 1-15 Using Modems and Switch Integration Devices with the Multi-Port Circuit Card You may connect modems and switch integration devices (SIDs) to the multi-port circuit card. The Lucent Intuity system supports the 7400A and 3820 modems. See Chapter 3, ‘‘Connecting Peripherals and Powering Up’’ for information on how to install these modems. A dedicated telephone line is required if a modem is used. Make all connections to switch integration devices for non-Lucent switches by following the instructions provided with the integration device. These devices are optionally available for use with the following switches: I Mitel I Rolm I Northern Telecom Meridian I Northern Telecom (SL-1) I NEAX For other switches, such as the 5ESS or DMS-100, follow connectivity information provided in the Intuity documents associated with those switches. Refer to Chapter 8, ‘‘Installing Optional Feature Circuit Cards’’ for information on how to install the multi-port circuit card. Refer to Appendix B, ‘‘Cable Connectivity’’, for information on how to connect cables for asynchronous connections.

1-16 Issue 4.0 October 1996 Using a NULL Modem with a PMS Integration All of the ports on the Intuity system are DTE. For DTE to DTE connections, such as connections from the Intuity system to some terminals, to a personal computer, or to a computer, use a NULL modem if you are not using a twisted or transposed-wire cable. This connectivity is especially important for connections from the Intuity system to a Property Management System used to control the Intuity Lodging application. Customers are responsible for obtaining a NULL modem and may order a NULL modem from Lucent Technologies or provide the NULL modem locally. Figure 1-12 shows the standard NULL modem pin-outs. NOTE: If you are installing a PMS integration through the GuestWorks server, refer to the GuestWorks server Technician Handbook, 555-231-103, for instructions and connectivity. Figure 1-12. Pin-outs for RS-232 NULL modem pin 1 pin 7 pin 2 pin 6 pin 5 pin 4 pin 8 pin 3 pin 20 pin 1 pin 7 pin 2 pin 6 pin 5 pin 4 pin 8 pin 3 pin 20 PG SG TD RD DTR DSR CTS RTS CD PG SG TD RD DTR DSR CTS RTS CD

Issue 4.0 October 1996 1-17 Making ACCX Circuit Card Connections for Switches Intuity supports up to four networking channels on the MAP/5 via digital and analog remote connections using DCP and RS-232 links respectively from the ACCX card. Only one ACCX card can be installed in the MAP/5. An ACCX card terminates four data channels in one of the following combinations: I Two DCP lines, each providing two I-channels for data. Depending on the version of the switch you are connecting to, you may only be able to use one of the two I-channels of each DCP circuit as shown in the following list: — System 75 R1V3, DEFINITY G1 R1V4, and DEFINITY G3i, G3s, or G3vs Version 1 only support one I-channel — DEFINITY G3i, G3s, and G3vs Version 2 can use both I-channels. The option must be purchased, installed, and administered on the switch before Intuity system administration is performed. I Four RS-232 ports I One DCP line (two I-channels) and two RS-232 ports Both DCP and RS-232 connections begin at a breakout box. The RS-232 cable then connects through a modem to the customer wall field and the DCP then connects directly to the customer premise wall field. NOTE: See Appendix B, ‘‘Cable Connectivity’’, for information and diagrams on how to make cable connections from the ACCX card. Tables are also provided which list various cables and cable lengths which can be used to make the connections. Use the cable provided with the ACCX card to connect from the card to the breakout box. Use the breakout box to make the combination of RS-232 or DCP connections required at your site.

1-18 Issue 4.0 October 1996 Using a Breakout Box with the ACCX Card Use the provided breakout box with each ACCX card installed to make either the DCP or RS-232 connections. The box can be placed on the floor or attached to the wall. The cable length allows placement up to ten feet (three meters) away from the MAP/5. Each RS-232 connection requires a modem. See Appendix B, ‘‘Cable Connectivity’’, and Chapter 3, ‘‘Connecting Peripherals and Powering Up’’, for information on how to connect modems and cables. See Figure 1-13 and Figure 1-14. Figure 1-13. Making DCP Connections with a Break-Out Box

Issue 4.0 October 1996 1-19 Figure 1-14. Making RS-232 Connections with a Breakout Box NOTE: There are two versions of the breakout box available. The breakout box can have either male or female RS-232 connectors. The channels may be numbered in a reverse order from Figure 1-14.

1-20 Issue 4.0 October 1996 Pinouts for RS-232 and DCP Connections The following tables provide pinout and signal information for RS-232 and DCP (Amphenol) connections. Signal Name Description RS-232 Pin # Direction AA Protective GND 1 -- BB Signal GND 7 -- BA Transmit Data 2 from ACCX BB Receive Data 3 to ACCX CA Request-to-S end 4 from ACCX CB Clear-to-Sen d 5 to ACCX CC Data-Set-Rea dy 6 to ACCX CD Data-Termin al-Ready 20 from ACCX CE Ring Indicator 22 to ACCX CF Carrier Detect 8 to ACCX DA Terminal Timing 24 from ACCX DB Transmit Timing 15 to ACCX DD Receive Timing 17 to ACCX

Issue 4.0 October 1996 1-21 Table 1-2. Termination Pin Assignments – 50 Pin DCP Cable Pin # Lead Name Description Lead Name Description Pin # 26 -- Not used -- Not Used 1 27 TXR-0 DCP port 0 transmit signal ring side TXT-0 DCP port 0 transmit signal tip side 2 28 RXR-0 DCP port 0 receive signal ring side RXT-0 DCP port 0 receive signal tip side 3 29 -- Not used -- Not used 4 30 TXR-1 DCP port 1 transmit signal ring side TXT-1 DCP port 1 transmit signal tip side 5 31 RXR-1 DCP port 1 receive signal ring side RXT-1 DCP port 1 receive signal tip side 6 32 -- Not used -- Not used 7 33 -- Not used Not used 8 34 Not used Not used 9 35 Not used Not used 10 36 Not used Not used 11 37 Not used Not used 12 38 Not used Not used 13 39 Not used Not used 14 40 Not used Not used 15 41 Not used Not used 16 42 Not used Not used 17 43 Not used Not used 18 44 Not used Not used 19 45 Not used Not used 20 46 -- Not used -- Not used 21 Continued on next page

1-22 Issue 4.0 October 1996 System Grounding Connections Customer premise provided outlets should be grounded in accordance with the local and National Electrical Codes (NEC). To maintain electro-magnetic interference (EMI) protection, personal protection and circuit noise immunity, each MAP/5 must be grounded to a solid, stable, single point ground. Ground AC units via the third wire of a three-prong grounded receptacle that is free from random connections to foreign unstable ground current surges. ! CAUTION: Use extreme care when making power and ground connections. Regulatory Agency Guidelines Follow the installation procedures in this document to ensure compliance with the current FCC rules regarding radio frequency devices (FCC Rules, Part 15) and FCC rules regarding connection of terminal equipment to the telephone network (FCC Rules, Part 68). FCC/CSA Part agency compliance label(s) for the MAP/5 system card and individual network interface cards are located on the chassis bottom surface or individual circuit card. 47 -- Not used -- Not used 22 48 -- Not used -- Not used 23 49 -- Not used -- Not Used 24 50 -- Not used -- Not Used 25 Table 1-2. Termination Pin Assignments – 50 Pin DCP Cable — Continued Pin # Lead Name Description Lead Name Description Pin # Continued on next page

Issue 4.0 October 1996 1-23 Equipment Attachment Limitations FOR CANADIAN CUSTOMERS Notice: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request that the user disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ! CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Notice: The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all devices does not exceed 100. The Load Number for AYC10 is 6. However, other devices should not be connected on the same telephone line with the Intuity Tip/Ring circuit card.

1-24 Issue 4.0 October 1996 European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that MAP/5, MAP/40, and MAP/100 equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC The “CE” mark affixed to the equipment means that it conforms to the above Directives.

2-1 2 Getting Started This chapter describes preliminary information to help you get started installing the MAP/5. The following information is covered: I Unpacking the MAP/5 I ‘‘Saving Packing Materials’’ I Reviewing factory information regarding the system I ‘‘Locating Key Components on the MAP/5’’ Heeding Cautions and Warnings Dangers, warnings and cautions appear throughout this book as needed when describing procedures. These admonishments let you know when the actions you are about to perform can harm you or the equipment unless you follow procedural steps as listed. The dangers and warnings that occur within this book are listed here as well for your information. ! DANGER: The system unit power supply contains AC voltage at levels that can cause injury or death on contact. Before removing any system unit covers, turn off the system and unplug the power cord from the AC outlet. ! DANGER: Never install telephone wiring during a lightning storm.

! DANGER: Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. ! DANGER: Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. ! WARNING: Use caution when installing or modifying telephone lines. ! WARNING: The 885A adapter, used with tip/ring cards, has a magnet on the back of the adapter. Do not place the adapter on or near circuit cards or disk drives or floppy diskettes. Magnets can damage the circuitry. ! WARNING: Perform a "soft" shutdown of the Lucent INTUITY operating system, if on-line, before shutting off power to the system. See Chapter 5, ‘‘Getting Inside the Computer’’ for information. Disconnect the power cord before opening the MAP/5 to work within it. ! WARNING: Observe proper electrostatic discharge precautions when handling computer components. Wear a ground wrist strap on your bare skin and connect to a ground. ! WARNING: The manufacturer(s) does not accept liability for a damaged unit if the unit is not returned in the original packing materials and carton. The carton has been designed to ensure product warranty and to prevent damage. Inform customers of this notice.

Issue 4.0 October 1996 2-3 Calling Technical Support Repairs to the MAP/5 should be performed by an authorized representative. Field service representatives can call for technical support to help solve problems. For technical support call: I In the United States and Canada, contact the Technical Support Center (TSC) at 1-800-562-8349 I Outside of the United States and Canada, contact your local Lucent Technologies representative or Lucent Technologies authorized distributor Avoiding Electrostatic Discharge Damage to Circuit Cards The human body can collect thousands of volts of destructive static electricity from ordinary activities, for example, walking on a rug, handling synthetic materials, or wearing synthetic clothes. When this static electricity discharges onto another surface at a different voltage potential, it is called electrostatic discharge or ESD. A person cannot feel ESD below approximately 3500 volts. However, only 30 volts are needed to damage ESD-sensitive electronic components. Circuit cards and packaging materials that contain ESD-sensitive components are often marked with a yellow and black warning symbol. Proper grounding techniques prevent the discharge of damaging static electricity from your body into these ESD-sensitive components during handling. There is no quick method of testing for ESD damage. Components that are damaged may simply fail after a brief period of normal operation. To avoid damaging ESD-sensitive components, follow these rules: I Handle ESD-sensitive circuit cards only after you have attached a wrist strap to the bare skin of your wrist. Attach the other end of the wrist strap to a proper ground that terminates at the system ground, such as any unpainted metallic chassis surface. I When working with circuit cards or components outside the MAP/5, place them on an anti-static mat. I Handle a circuit card by the faceplate or side edges only (see Figure 2-1 and Figure 2-2). Do not touch components, leads, or connector areas (gold finger pins). ! CAUTION: Ensure palm is not in contact with the wiring side of the circuit card.

Cards Issue 4.0 October 1996 2-5 Figure 2-2. How to Hold a Large Circuit Card I Keep circuit cards away from plastics and other synthetic materials such as polyester clothing. I Do not hand circuit cards to another person unless that person is grounded at the same potential level. I Hold devices such as a hard disk, floppy drive, or streaming tape as you would a large circuit card. The ESD sensitive area of these components is located on the bottom surface. Electronic Component ESD Sensitive Areas

Ordering Spares Refer to Appendix A, ‘‘Component Ordering Numbers’’, or refer to the cable tables at the end of Appendix B, ‘‘Cable Connectivity’’, for the numbers needed to place an order for a component or cable. Contact your local service representative. Gathering Tools and Test Equipment To assemble and disassemble the MAP/5 hardware, you may need the following tools: I Medium width flat-blade screwdriver I No. 2 Phillips screwdriver I Small pair of needle-nose pliers I A sharp, pointed instrument such as a pen Do not use a lead pencil point. The graphite can damage a circuit card, causing problems such as electrical shorts. I Anti-static grounded wrist strap I Anti-static grounded work mat I Standard electronic test equipment such as a digital multi-meter is recommended to be available.

Issue 4.0 October 1996 2-7 Saving Packing Materials Save the shipping carton and all packing materials to use in the event the unit needs to be returned to the manufacturer. Please inform the customer of this guideline. Packing materials include anti-static bags and bubble wrap as well as cardboard and foam inlays. This also applies to shipping cartons for the keyboard and monitor. If you have ordered multiple MAP/5s, saving one carton and packing materials should be sufficient. ! CAUTION: The manufacturer does not accept liability for a damaged unit if the unit is not returned in the original packing materials and carton. The carton has been designed to ensure product warranty and to prevent damage. If you do need to return a MAP/5, complete the yellow BCS return repair tag and attach it to the unit. The factory information packet included in the MAP/5 carton contains the yellow return repair tag.

Unpacking the System ! WARNING: The system unit is heavy. To avoid possible injury, use proper methods for lifting heavy objects. Unpack the contents of each box carefully. As described previously, save boxes and packing materials should you ever need to move or ship the system. Verify that all items are present and in good condition. If anything is missing or damaged, contact your technical support center immediately. You should have the following items: I INTUITY MAP/5 Hardware Installation, 585-310-146 (this document) I INTUITY Installation Checklist, 585-310-161 I system unit I system unit power cord I two keys for the system unit case lock I keyboard with attached cable and user’s guide I monitor with power cord, cable, and user’s guide I two blank tape cartridges I MAP/5 diagnostic diskette and guide I IVC6 (AYC10) cables I ACCX or multi-port serial card cables (if ordered) I factory information regarding the MAP/5 configuration

Issue 4.0 October 1996 2-9 Locating Key Components on the MAP/5 Now that you can view the MAP/5, use the following diagram to locate key components on the unit. For additional information describing the MAP/5 hardware, see INTUITY Release 3.0 System Description, 585-310-232. Figure 2-3. Locating MAP/5 Components Auxilliary housing Keyboard connector Lock Reset button Power switch Floppy disk drive 1st hard disk drive Tape drive Peripheral bay Power supply 2nd drive mounting bracket 2nd hard disk drive (optional) Reset switch mounting tab System board Circuit card slot locations 1 2 3 4 5 6 7 8

The Back of the Chassis Figure 2-4 shows the back view of the MAP/5. Figure 2-4. Back View of the MAP/5 Chassis Cooling System A fan maintains air flow in the unit to prevent components from overheating. Overheating can cause a component to malfunction Maintain a six-inch (15.2-centimeter) clearance around the unit so that air can circulate. Keep the covers closed on the MAP/5 when you are not working inside the platform in order for the cooling system to function properly. 8 7 6 5 4 3 2 1 Serial port 1 connector (COM1) Serial port 2 connector (COM2) SCSI connector (optional) Printer connector Monitor power connector Video connector Circuit card faceplates Voltage selector switch AC power connector

3-1 This chapter describes: I ‘‘Connecting the Keyboard and Monitor’’ I ‘‘Connecting the Printer’’ I ‘‘Connecting the 7400A Data Module’’ I ‘‘Connecting the 3820 Modem’’ I ‘‘Completing all Other Cabling’’ I ‘‘Connecting the System to the Power Supply’’ I ‘‘Accessing the CPU Setup Screens’’ ! CAUTION: Do NOT cable the ethernet LAN card prior to powering up in order not to disturb the customer’s existing LAN. In order for all other software to function properly, all cable connections to peripherals, switches, networks, etc. should be made prior to powering up the system. 3 Connecting Peripherals and Powering Up

3-2 Issue 4.0 October 1996 Connecting the Keyboard and Monitor Make all connections, except the keyboard, on the rear of the MAP/5. The keyboard connects just behind the front panel on the left side (as you face the MAP/5). See Figure 3-1 for connector locations on the back of the MAP/5. Figure 3-1. Connector Locations - Back View of the MAP/5 Connecting the Monitor ! CAUTION: Guard the computer and monitor against potentially damaging voltage fluctuations (such as those caused by an electrical storm) by plugging them into a power strip with built-in surge protection. 1. Check that the system power switch and monitor power switch (below the right-front edge of the screen) are turned off. The MAP/5 power switch is pushed in slightly if on. The monitor power switch is marked with a 1 and 0. If the 1 is pushed in, the monitor power is on. 2. Verify that the voltage selector switch (see Figure 3-1) is set to 115V for the United States and Canada, and as appropriate for other locations. 3. Place the monitor on its swivel/tilt base. 8 7 6 5 4 3 2 1 Serial port 1 connector (COM1) Serial port 2 connector (COM2) SCSI connector (optional) Printer connector Monitor power connector Video connector Circuit card faceplates Voltage selector switch AC power connector

Issue 4.0 October 1996 3-3 4. Remove the protective plastic piece covering the monitor controls below the bottom of the screen. 5. Connect the 15-pin HDB-15 connector on the monitor signal cable to the matching connector on the video controller card in slot 5 on the rear of the MAP/5 (see Figure 3-1). 6. Connect the end of the correct monitor power cord to the matching connector on the monitor. The monitor may come with two power cords. Both cords have enclosed sockets on the cord-end which connects to the monitor. The cord with the shielded pins that match the monitor power connector is the correct cord to use. The second cord is used to plug the monitor directly into the AC outlet if it becomes necessary to do that. 7. Plug the other end of the monitor power cord with the shielded pins into the monitor power outlet on the rear of the unit. See Figure 3-1. 8. See Table 3-1 if you need to know pin signals for the cable connecting to the video controller card. You have completed this procedure. Table 3-1. Cable Connector Pinouts for Video Controller Card Pin Designations Pin # Pin Designations Pin # Red 1 No Pin 9 Green 2 Digital G 10 Blue 3 Digital G 11 No Pin 4 No Pin 12 Self Test 5 Hsync 13 Red Rtn 6 Vsync 14 Green Rtn 7 No Pin 15 Blue Rtn 8 ---- --

3-4 Issue 4.0 October 1996 Connecting the Keyboard 1. Plug the keyboard cable into the round socket on the side of the system unit. The socket is marked with a picture of a keyboard. See Figure 3-2. Figure 3-2. Keyboard Connector Location - MAP/5 Front View NOTE: Figure 3-2 illustrates the front of the MAP/5 after the front sliding panel has been removed. Mouse connector (not used) Keyboard connector Power switch Reset button Tape drive 1st hard disk drive Floppy disk drive Hard disk indicator (amber LED) Power indicator (green LED)

Issue 4.0 October 1996 3-5 2. Rotate the connector on the keyboard cord to align the arrow (or triangle) with the small bump on the side panel near the socket before inserting the plug. 3. Refer to Table 3-2 for keyboard connector pinouts. You have completed this procedure. Table 3-2. Keyboard Connector Pinouts Pin Number Signal 1 Data 2 Reserved 3 Ground 4 +5 Volts 5 Clock 6 Reserved

3-6 Issue 4.0 October 1996 Connecting the Printer A 25-pin D-subminiature, female receptacle located on the rear of the unit provides a parallel printer interface. See Table 3-2 for the pin number and corresponding signal for this connector. Follow the procedure below to connect the printer. 1. Unpack your printer according to the steps provided in the printer document. Remember to open the box carefully so as to be able to use the box again should the printer need to be returned for any reason. The printer document should be located in the top of the box. Please read to determine how to unpack the printer. 2. Install the ribbon cassette and paper as shown in your printer document. 3. Ensure that the ON-OFF switch of the printer is OFF. 4. Set the options as described in your printer document. Table 3-3. Parallel Port - Printer - Pinouts Pin Number Signal Pin Number Signal 1 -Strobe 10 -Acknowledge 2 + Data bit 0 11 +Busy 3 +Data bit 1 12 +P end (out of paper) 4 +Data bit 2 13 +Select 5 +Data bit 3 14 -Auto feed 6 +Data bit 4 15 -Error 7 +Data bit 5 16 -Initialize printer 8 +Data bit 6 17 -Select input 9 +Data bit 7 18-25 Ground

Issue 4.0 October 1996 3-7 5. Test the printer: If your printer does not have a self-test feature, go to Step 6 and continue. If your printer has a self-test feature, plug the AC power cable into a grounded wall outlet and initiate the self test by following the instructions in the printer document. When the self-test is completed without installation errors, turn the printer off and disconnect the power cable from the wall outlet. 6. Insert the male end of your cable into the female connector (parallel port) marked Printer on the rear of the MAP/5. Fasten the screws. Do not torque the screws. 7. Attach the other end (centronic connector) of the cable to the parallel port on your printer. 8. Press the two wire retaining clips together until you hear them click into the lock slots on either side of the plug. You have completed this procedure. Connecting a Modem or Data Module A modem can be used in the following situations: I Connection to the multi-port serial card or COM1 to enable remote access I Location at a remote site for connection between a remote terminal and the network I Connection to the MAP/5 if using COM2 to enable remote login for Lucent Technologies remote maintenance I Connection to the ACCX circuit card breakout box via RS-232 for administration and networking The following sections outline how to connect and set-up a 7400A data module and a 3820 modem. Connecting the 7400A Data Module The 7400A data module can be used for connections to a distant modem or terminal to establish a data call or for remote administration. The 7400A can be connected to either COM1 (Serial Port 1) on the back of the MAP/5 or to any of the eight ports on the multi-port serial card. COM2 (Serial Port 2) on the back of the MAP/5 is reserved for Lucent Technologies remote maintenance. Only the 3820 is to be used on COM2 (Serial Port 2). Follow the sections below to install the 7400A data module.

3-8 Issue 4.0 October 1996 Setting Up the Hardware on the 7400A Data Module Configure the data module for DCE operation. Refer to DTE/DCE Hardware Set Up in Chapter 2, “Installation,” in the 7400A Data Module User’s Manual, 555-020-706. Make sure the EIA connector circuit card (located under the top panel of the 7400A data module) is set to DCE. If not, unplug the card and turn it around to the DCE setting. Connecting the 7400A to COM1 Use the following procedure to connect the 7400A to COM1. See Appendix B, ‘‘Cable Connectivity’’, in the Lucent Intuity hardware installation guides for illustrations and additional information. 1. Attach an RS-232 cable (M25B) to COM1. 2. Attach the other end of the RS232 cable to the 7400A. 3. Make your remaining connections. You have completed this procedure. Connecting the 7400A to the Multi-Port Serial Card Use the following procedure to connect the 7400A to the serial card. See Appendix B, ‘‘Cable Connectivity’’, in the Lucent Intuity hardware installation guides for illustrations and additional information. 1. Attach the 14-foot (4.3-meter) modular cable (provided with the card) to the multi-port serial card. 2. Attach the other end of the 14-foot (4.3-meter) modular cable to a DTE adapter. 3. Connect the DTE adapter to the 7400A data module. 4. Make your remaining connections. You have completed this procedure.

Issue 4.0 October 1996 3-9 Completing Setup on the 7400A Data Module Set the options and interface baud rate on the 7400A. Refer to Table 3-4 and Using the Front Panel in the 7400A Data Module User’s Manual, 555-020-706, for details. In the set interface option menu, set the ANS ONLY? option to YES. Then select the options in Figure 3-4. Installing the Data Module Software Use the following procedure to complete installation of the 7400A. 1. Log in to the data module as craft. 2. Select Customer/Services Administration, then System Management, then UNIX Management, then Modem/Terminal Administration, then Install Modem/Terminal Software. The Install Modem/Terminal screen pops up for the user to assign the Device, Serial Port Number, and Speed. 3. Set Device to modem. 4. Set Serial Port Number to the appropriate port, which is /dev/tty00, or /dev/ttysaa, ... /dev/ttysah, etc. 5. Set speed to 9600, 4800, 2400, 1200, or 19200. The speed of 19200 is recommended for the 7400A data module. You have completed this procedure. Table 3-4. 7400A Data Module Option Settings Option Setting Option Setting Baud rate 1200 & 9600 DTR FOLLOW ANS AUTO LL OFF BRK DISK LONG REMLOOP GRANT CI OFF RI ON CH OFF RL OFF CTS ON SIGLS DISC OFF DCD Normal TM OFF DSR ON DONE YES DTR 50 Msec ---- ----

3-10 Issue 4.0 October 1996 Setting Up a Terminal to Remotely Login to the Lucent Intuity System via a 7400A Data Module Use the documentation associated with your terminal and the following procedure. 1. Set the terminal line to 8 bits, no parity, and 1 stop bit. 2. Set the terminal line speed the same as the speed of the data module the terminal is connected to. Connecting the 3820 Modem The Lucent Technologies Paradyne 3820 modem is supported for connection to COM2 (Serial Port 2). COM2 (Serial Port 2) is reserved for Lucent Technologies remote maintenance on all systems except those integrated with MERLIN LEGEND. Alarm Origination is optional on MERLIN LEGEND integrations. Follow the sections below to install the 3820. Physically Connecting the 3820 Modem To physically connect the 3820 modem to the hardware platform, follow the steps below: 1. Connect a 9-25 pin adapter to the 9 pin COM2 (Serial Port 2) on the back of the MAP/5. 2. Use a 25-8 pin adapter to complete the connection between the 9-pin COM2 (Serial Port 2) and the 8-pin modular cable that comes with the 3820 modem; connect the 9-25 pin adapter to the 25-8 pin adapter and then connect the 25-8 pin adapter to the 8-pin modular cable. 3. Plug the 8-pin modular cable into the 3820 modem You have completed this procedure. Once connected, RTS, CTS, and LSD on the 3820 modem should be on when you power up the MAP/5. If using the modem for anything other than Lucent Technologies remote maintenance, use the RS-232 (M25B) adapter marked as DTE and the six-pin cable to connect to the ports (ttysaa, etc.) on the multi-port serial card and the 3820 modem.

Issue 4.0 October 1996 3-11 For more information on configuring the modems for remote maintenance or remote administration, see Intuity Software Installation for Release 3.0, 585-310-160. The networking modems are connected through the breakout box. For more information on networking, see Intuity AUDIX Release Digital Networking Administration, 585-310-533. Completing all Other Cabling Prior to turning on the MAP/5, all other cable connections should be completed as well. These include: I Connecting the Tip/Ring IVC6 circuit card to phone lines (channel capacity and allocation) I Connecting the GP Synch card or DCIU to most Lucent Technologies switches I Connecting the ACCX card to the network I Making asynchronous connections with the multi-port circuit card Use pinout and channel information found in Chapter 1, ‘‘Preparing the Site’’ Make cable connections using information in Appendix B, ‘‘Cable Connectivity’’. Connecting the System to the Power Supply A dedicated line should be provided for the MAP/5. Use the following procedure to ensure that the system is connected properly to the power outlet and is receiving power: 1. Plug one end of the MAP/5 power cord into the AC input on the rear of the unit. Refer to Figure 3-1 for the location of the AC input. NOTE: The power cord needed for your country/continent is described in Chapter 1 of this book in the section titled, ‘‘Power Requirements’’ on page 1-5. Refer to Table 1-3. 2. Plug the other end of the MAP/5 power cord into the designated 115 VAC power outlet or the 200–250 VAC power outlet, depending on your configuration. 3. Verify the voltage selector switch is set to the correct input power setting (110 or 220 VAC). Refer to Figure 3-1 for the location of the voltage selector switch on the rear of the unit. 4. Place the monitor's power switch in the ON position.

3-12 Issue 4.0 October 1996 5. Turn ON the power switch on the front of the unit. Refer to Figure 3-2. The green light on the front of the MAP/5 should light. Resident diagnostics should be initiated on the monitor. 6. If the light is not lit or diagnostics are not initiated, check the power connections. You have completed this procedure. Accessing the CPU Setup Screens The 486 CPU has a setup utility which saves system setup parameters that are used by the operating system, such as the hard disk type and serial port assignments. The manufacturer sets this information prior to shipping the MAP/5. The setup screens are shown in this section, should you need to verify that your setup is correct. The setup screens should not be changed, unless they do not match the setup screens shown in this section. The 486 CPU setup menus include: I BIOS Utility - the main menu which appears when you first enter system setup and displays the following menu choices: — System Configuration — System Security I System Configuration - the submenu which offers the following menu choices: — Basic System Configuration — Advanced System Configuration Entering System Setup Follow the steps below to enter the 486 CPU system setup. 1. If the system is operating, perform a system backup and soft shutdown of the system as described in Chapter 5, ‘‘Getting Inside the Computer’’. 2. When the system is completely down, press the reset button. See Figure 3-2 in this chapter for the location of the reset button. The system initiates the Power-On Self Test (POST).

Issue 4.0 October 1996 3-13 The following appears on the screen and the system waits here for approximately 15 seconds. 486SX BIOS V1.2R1.5tt1 020096 KB Memory Good 000384 KB Shadow Ram 000128 KB Cache Ram 3. While the POST is still running and when you get to the point that you see the following: Memory Cache On RAM BIOS Disable Video RAM press + + simultaneously. NOTE: If you wait too long and the system starts to come up, allow it to finish coming up. Then press the reset switch (shown in Figure 3-2) and retry the procedure. The setup main menu appears as shown below. Figure 3-3. The 486 CPU Setup Main Menu Select System Configuration from the main menu. The following screen appears. CONTROL ALT ESC BIOS Utility System Configuration System Security Fixed Disk Physical Format =Move Highlight Bar =Select =Exit & Reboot RETURN ESC

3-14 Issue 4.0 October 1996 Figure 3-4. The 486 CPU System Configuration Menu NOTE: The warning message on the screen is not applicable and may be ignored. Select from the System Configuration submenu based on what you need to do: I Basic System Configuration -- Verify peripheral device and communications parameters. I Advanced System Configuration -- Verify shadow RAM, cache, and system speed. System Configuration Basic System Configuration Advanced System Configuration WARNING The following parameters in the Advanced System Configuration depend on CPU in use. Press F9 to set the default value for the best system performance. The system may hang if any of these parameters are set incorrectly System Speed =Move Highlight Bar =Select Item =Exit RETURN ESC

Issue 4.0 October 1996 3-15 Moving Within the Setup Screens Use Table 3-5 as well as the information shown on the bottom of the setup screens to determine how to move within the screens. Table 3-5. Keys to Use to Move in System Setup Screens Press this key To do this: Move the highlight bar up to the selection you want to make Move the highlight bar down to the selection you want to make Select the item you have highlighted Move forward to change a setting Move backward to change a setting Return to the first page of a 2-page screen Go to the second page of a 2-page screen Do NOT use. Do NOT use. Exit to a previous menu or exit from system setup if you are at the first menu. You are asked if you want to save changes. RETURN PgUp PgDn F9 F10 ESC

3-16 Issue 4.0 October 1996 Basic System Configuration The Basic System Configuration option has a two-page screen display as shown in Figure 3-5 and Figure 3-6. Figure 3-5. Basic System Configuration, Page 1 NOTE: The values marked “*” are system detected; you cannot change them. Do not use the and keys even though they are shown on the command line. Do NOT set the date and time using the system setup screen shown here. Set the date and time using the software and menu procedure described in INTUITY Platform Administration and Maintenance for Release 3.0, 585-310-557. Basic System Configuration Page 1 Date ...............[04/01/94] Time ...............[12:02:41] Diskette Drive A ...[1.44 MB 3.5-inch] Diskette Drive B ...[ None ] Sector Landing Write Cylinder Head /Track Zone Precomp Fixed Disk 0 (0 MB)..[None] Fixed Disk 1 (0 MB)..[None] Base Memory .........[ 640] KB* Extended Memory .....[ 19456] KB* Total Memory ........[ 20096] KB* Math Coprocessor ....[Not Installed]* Video Display .......[VGA/EGA]* =Move Highlight Bar, =Change Setting, PgDn/PgUp =Move Screen, F9 =Default Setting, F10 = Bootable Setting, =Exit ESC F9 F10

Issue 4.0 October 1996 3-17 Figure 3-6. Basic System Configuration Page 2 To return to the first page, press . NOTE: Do not use the and keys even though they are shown on the command line. Advanced System Configuration Figure 3-7. Advanced System Configuration Page 1 Basic System Configuration Page 2 Communication Settings Baud Rate .......... [9600] BPS Parity ............. [None] Stop Bits .......... [1] Bits Data Length ........ [7] Bits Memory Test ..............[Enabled] =Move Highlight Bar, =Change Setting, PgDn/PgUp =Move Screen, F9 =Default Setting, F10 = Bootable Setting, =Exit ESC PgUp F9 F10 Advanced System Configuration Page 1 Shadow RAM F0000h-FFFFFh (System BIOS) ......... [Enabled ] C0000h-C7FFFh (Video BIOS) .......... [Enabled ] C8000h-CFFFFh ........................ [Disabled] D0000h-D7FFFh ........................ [Disabled] D8000h-DFFFFh ........................ [Disabled] E0000h-E7FFFh ........................ [Disabled] E8000h-EFFFFh ........................ [Disabled] System Cache ............................. [Enabled ] F000h-FFFFFh (System Bios) ........... [Noncacheable] C000h-C7FFFh (Video Bios) ............ [Noncacheable] System Speed ............................. [High] Memory at 15MB-16MB Reserved for ......... [ System ] Use =Move Highlight Bar, =Change Setting, PgDn/PgUp =Move Screen, F9 =Default Setting, F10 = Bootable Setting, =Exit ESC

3-18 Issue 4.0 October 1996 Figure 3-8. Advanced System Configuration Page 2 When you are finished, press . A confirmation box asks if you want to save the settings you have changed. Move the highlight to [Yes] and press . Advanced System Configuration Page 2 SCSI BIOS BASE Address ................ [0D8000H ] SCSI Synchronous Negotiation .......... [Enabled] SCSI IRQ Channel ...................... [IRQ 11} SCSI IO Address ....................... [340H] =Move Highlight Bar, =Change Setting, PgDn/PgUp =Move Screen, F9 =Default Setting, F10 = Bootable Setting, =Exit ESC ESC RETURN

Issue 4.0 October 1996 3-19 System Security Setup Screen Do not change the security setup screen unless your setup screen does not look like the one below. Use this screen, as with the others, to verify that setup is correct. Figure 3-9. System Security Screen System Security Page 1 Disk Drive Control Diskette Drive .................... [ Normal ] Fixed Disk Drive .................. [ Normal ] System Boot Drive ................. [Auto] On Board Communication Ports Serial Port 1 ..................... [Enable (COM1)] (25 Pin) Serial Port 2 ..................... [Enable (COM2)] (9 Pin) Parallel Port ..................... [Enable (378h) ] Setup Password ........................ [ None ] Power on Password ..................... [ None ] =Move Highlight Bar =Select =Exit RETURN ESC

4-1 This chapter describes the following: I ‘‘MAP/5 Hardware Component Descriptions’’ I ‘‘Configuration Rules’’ I ‘‘Circuit Card Slot Locations’’ I ‘‘Resource Assignments’’ I Peripheral bay locations Use this chapter if you need to know information regarding the hardware components or how to configure the system when adding cards. 4 Configuring the System

4-2 Issue 4.0 October 1996 MAP/5 Hardware Component Descriptions See the table below for an overview of the hardware components used in the MAP/5. Hardware Component Description Eight circuit card slots Industry Standard Architecture (ISA) bus expansion slots Central Processor Unit (CPU) 486SX 33 MHz Intel Random Access Memory (RAM) 4 MB on system board 16 MB SIMM Total = 20 MB Floppy Drive 3.5” 1.44 MB Hard Drive 1 GB SCSI (half height) - up to two Tape Drive 2 GB SCSI Bus interface with USL (UNIX System Laboratory) compatible UNIX driver Small Computer System Interface (SCSI) Video interface Super-VGA supports color monitor Keyboard interface IBM PS/2 Power supply 20 Amps at +5 volts (100 Watts) .5 Amps at -5 volts (2.5 Watts) 8 Amps at +12 volts (96 Watts) .5 Amps at -12 volts (6 Watts) Switch selectable power supply 110 VAC 60 Hz 220 VAC 50 Hz Ports 1 parallel printer port 2 RS232 serial ports (COM1 & COM2)

4-3 Configuration Rules These rules determine what hardware is required for the set of features requested by the customer. I Six channels of analog tip/ring (T/R) service can be provided per IVC6 (AYC10) circuit card. Up to three cards are allowed providing a maximum of 18 channels. However, additional memory is required before the third card can be installed. I Switch Administration (System Programming and Maintenance Utility) is required for all MERLIN LEGEND configurations. It requires the COM1 (tty00) serial port. I Remote customer access requires one or more asynchronous ports. To accommodate this, a multi-port serial card may be required. The maximum number of simultaneous asynchronous ports that can be active for remote administration and maintenance by the customer is three. Use the serial port, COM1 - tty00, as the first customer remote access port. Use the multi-port serial card for the additional two remote access ports. I For systems using Lucent Intuity Lodging, the Property Management system (PMS) automatically configures the first available serial port other than COM2 as the PMS link port. NOTE: Remote administration for the customer is available as a separately ordered package that includes modems, the UNIX System V Release 4.2 Multi-user package (if not already purchased for networking), and a multi-port serial card (if not already purchased for SID switch integrations). I One remote access port, COM2, and a modem must be dedicated for remote maintenance (optional for MERLIN LEGEND). I The serial port, COM2 - tty01, is reserved for the remote maintenance card or may be used for remote access with a modem. COM2 is reserved for Lucent Technologies remote maintenance. NOTE: The remote maintenance card is optional for MERLIN LEGEND, COM2 may be free for other applications. The internal modem will be used in the United States. International sales require a separate modem. I Lucent Intuity Call Accounting System (if configured) requires one serial port. Depending on the configuration, this may use COM1 or the multi-port serial card.

4-4 Issue 4.0 October 1996 I The parallel port supports a local printer. I Message Manager requires the installation of a TCP/IP ethernet card. I SID integrations require the multi-port serial card. I One hour of speech, which is coded at 16 Kbits/second, uses 7.2 MBs of hard disk. Hours of speech are sold in five hour (36 MB) increments.

Issue 4.0 October 1996 4-5 Circuit Card Slot Locations Circuit card slot locations are numbered 1 through 8 with number 8 being closest to the power supply. Several design considerations, including cable routing, user access, and future system growth, dictate rules regarding the location of circuit cards. Circuit Card Configuration Rules When adding a circuit card to the MAP/5, follow the rules listed here. Do not remove circuit cards from their current slot locations. Three circuit cards must always occupy the same slots. I Slot 2 -- Ethernet LAN The second slot is obstructed by SIMM modules. Only a half-length card can fit in this slot. The LAN card is half-length. I Slot 5 -- Video controller I Slot 8 -- Reserved for remote maintenance Use the following rules when assigning cards to slots 1,3,4,6, and 7. I Place IVC6 cards in reverse order starting at the highest available slot. I Place the GP Synch or DCIU card in the lowest available slot. I Place the multi-port serial card in the next lowest available slot. I Place the ACCX card in the next lowest available slot. See Table 4-1, Table 4-2, and Table 4-3 for typical configuration examples for circuit card slot locations.

4-6 Issue 4.0 October 1996 Table 4-1. Example of DEFINITY Circuit Card Configuration Circuit Card Card Use Slot # GP Synch or DCIU switch integration 1 Ethernet LAN Message Manager 2 ACCX networking 3 Video controller controls monitor 5 IVC6 (AYC10) - first card installed T/R - 6 analog channels 6 IVC6 (AYC10) - second card installed T/R - 6 analog channels 7 Future use - remote maintenance reserved for Lucent Technologies remote maintenance 8 Table 4-2. Example of MERLIN LEGEND Circuit Card Configuration Circuit Card Card Use Slot # Multi-port serial 8 asynchronous serial ports 1 Ethernet LAN local area network connections, message manager 2 ACCX networking 3 IVC6 - third card installed T/R - 6 analog channels 4 Video controller controls monitor 5 IVC6 - second card installed T/R - 6 analog channels 6 IVC6 - first card installed T/R - 6 analog channels 7

4-7 Resource Assignments See notes regarding this table on the next page. Table 4-3. Hardware Component Resource Assignments Component IRQ I/O Ports RAM Base Address Notes Video card (VGA) -- 3C0-3CF & 3D0-3DF A0000-BFFFF (128 KB) & C0000-C7FFF (32 KB) required System BIOS -- -- E0000-EFFFF (64 KB) required IVC6 2 or 9 X00-X1F where X= [1-3,5-7, 9-B,D,E] -- cards 0-1 Reserved for remote maintenance 3 180-,2F8-2FF CC000-CCFFF -- Serial Port 2 3 2F8-2FF -- -- Serial Port 1 4 3F8-3FF -- -- Parallel printer port 7 378-37F -- -- Floppy drive 6 3F0-3F7 -- DMA 2 ACCX card 5 X40-X4F where X = {1,3,5,6,7,9] -- -- Multi-port serial card -- -- D0000-D1FFF D2000-D3FFF -- GP synch card 12 240-24F D4000-D7FFF -- SCSI controller 11 340-35F DC000-DDFFF Ethernet card 10 280-29F C8000-CBFFF

4-8 Issue 4.0 October 1996 I IRQs 0,1,8,9 are always used by the computer and are unavailable for assignment (IRQ 2 maps to IRQ9). IRQs 3,4, and 7 are allocated for the asynchronous and parallel printer ports on the CPU and can be re-used. IRQ 13 is reserved for a math co-processor. I Brackets are used to indicate any of the included values are allowable. I Where multiple cards of the same type are used, IRQs are common for all, but I/O ports and RAM address are unique.

5-1 This chapter describes how to: I Perform a soft shutdown of the system I Remove the front panel of the unit I Remove the top cover from the unit I Locate components I Replace the front panel and top cover ! DANGER: The system unit power supply contains AC voltage at levels that can cause injury or death on contact. Before removing any system unit covers, turn off the system and unplug the power cord from the AC outlet. Shutting Down the System If the system has been operating, you should perform a backup of the system and then complete a “soft” shutdown of the system prior to turning off power. Refer to the Intuity Platform Administration and Maintenance for Release 3.0, 585-310-557, for instructions on how to back up the system. ! CAUTION: The software system must be shut down before shutting off power or the file system will be damaged 5 Getting Inside the Computer

5-2 Issue 4.0 October 1996 Notify the switch administrator and perform a soft shutdown of the system prior to turning off power and disconnecting power cords. Follow the steps below: 1. Verify with the local system administrator that there is a current backup of the system before shutting down the system. 2. If you are currently connected to the telephone network, notify the switch administrator that you are disconnecting. The administrator will ask you which extensions will be affected. 3. At the login prompt, enter: craft The system responds with: Password: 4. Enter the password provided with the system, if this shutdown is occurring after a new installation. Or, contact the Remote Maintenance Center for the correct password. The system responds with: TERM=[AT386]? The system is showing the default terminal type. 5. Press to accept the AT386 default. The system displays the Lucent Intuity Administration menu. 6. Starting at the Lucent Intuity Administration menu, select: Use the arrow keys on the right side of the keyboard to make your selections. The system responds with the System Control screen as shown in Screen 5-1. ENTER >Shutdown Voice System > System Control > System Management > Customer/Services Administration

Issue 4.0 October 1996 5-3 Screen 5-1. System Control Screen 7. Highlight Shutdown Voice System in the System Control screen. Use the arrow keys to do so. 8. Press to shutdown the voice system. The system responds: Enter y to continue, no to quit 9. Enter y to continue the shutdown. The system responds: voice system is not running Shutdown started. Month date time year INIT: New run level: 0 The system is coming down. Please wait The system is down. Press CTRL-ALT-DEL to reboot your computer. 10. Press the power switch to power off the system. You have completed this procedure. Continue with the next procedure to get inside the computer. ENTER

5-4 Issue 4.0 October 1996 Removing the Front Panel You must remove the front panel before removing the top cover for access to the inside of the system. The front panel covers the front of the unit and has a slide panel attached to it which can cover the disk drives. This procedure assumes you have already shutdown the system. Refer to Figure 5-1 and follow the steps below: 1. Turn off the front power switch and remove the incoming AC line. Also disconnect keyboard and monitor cords. 2. Place the system unit on its rear panel. The bottom of the unit should face toward you. The front panel latches should also face you. 3. Push inward and upward on the two front panel latches to release the bottom edge of the front panel. See Figure 5-1. The front panel is flexible enough for you to press one latch and then the other. 4. When the bottom of the front panel is loose, rotate the panel away from you and lift it to remove. 5. Return the unit to its correct desktop position. You have completed this procedure. Continue with the next set of steps to remove the top cover to get inside the computer.

Issue 4.0 October 1996 5-5 Figure 5-1. Removing the MAP/5 Front Panel Tab slots Tabs

5-6 Issue 4.0 October 1996 Removing the Top Cover This procedure assumes that you have already performed a shutdown of the system and removed the front panel. Refer to Figure 5-2 and follow the steps below to remove the top cover: 1. Unlock the system unit by inserting the key in the lock and turning it counter-clockwise to the unlocked position. A case lock is located in the top center of the front of the unit. If necessary, refer to Figure 5-3 for the location of the lock. Keys are included with the system. The case lock must be in the open position in order to remove the top cover. 2. Press the holding tabs outward while pushing the top cover away from you. See Figure 5-2. The locking tabs are located on either side of the front of the unit. 3. Slide the top cover as far back as it will go, which is about 1/2-inch. 4. Lift the top cover straight up to remove. You have completed this procedure.

Issue 4.0 October 1996 5-7 Figure 5-2. Removing the Top Cover on the MAP/5 Top cover holding tabs Top cover holding tabs

5-8 Issue 4.0 October 1996 Locating Key Components On the MAP/5 See Figure 5-3 to locate and become familiar with key components inside the system unit. Figure 5-3. Locating Key Components Inside the MAP/5 Auxilliary housing Keyboard connector Lock Reset button Power switch Floppy disk drive 1st hard disk drive Tape drive Peripheral bay Power supply 2nd drive mounting bracket 2nd hard disk drive (optional) Reset switch mounting tab System board Circuit card slot locations 1 2 3 4 5 6 7 8

Issue 4.0 October 1996 5-9 Replacing the Top Cover and Front Panel Follow the instructions below to replace the top cover and front panel of the unit. 1. Align the top cover with the unit so that the front of the top cover is about 1/2-inch from the front of the unit. 2. Lower the cover over the unit until the cover is parallel with the bottom of the unit. 3. Pull the top cover toward you until it snaps into the locking tabs located on either side of the front of the unit. 4. Lock the system unit by inserting the key into the lock and turning clockwise to the locked position. 5. Place the unit on its rear panel. The bottom of the unit will be facing you. 6. Align the front panel with the front of the unit and hook the top flanges of the panel underneath the top cover. 7. Lower the panel and snap into position so that the panel latches have caught. 8. Return the unit to its correct desktop position. You have completed this procedure. Connect the power cord and other peripheral cables if you have completed work with the system. ! WARNING: The front panel fits tightly around the streaming tape drive. You may have to play with the panel to put it on. This may cause the power switch to be pushed in.

6-1 This chapter serves as an introduction to installing circuit cards and defines the types of circuit cards that can be installed in the MAP/5. This chapter also includes ‘‘General Steps for Circuit Card Installation’’ which applies to the installation of all circuit cards, though additional steps may be required for some. Other circuit card chapters refer you back to this generic installation procedure. See Chapter 7 through Chapter 9 for information on the circuit cards you want to install. These chapters describe how to set addresses and jumpers as well as any specific procedures on installation. 6 Installing Circuit Cards — Introduction and Types

6-2 Issue 4.0 October 1996 Types of Circuit Cards in the MAP/5 The MAP/5 can accommodate several different categories of circuit cards. Within this document, circuit cards are grouped according to function. These groups are defined below so that you can select which chapters apply to the type of circuit card installation you want to complete. You can then turn to the appropriate chapter for procedures on how to install a particular circuit card. Circuit cards are grouped as follows: I Tip/ring circuit cards - Chapter 7 I Optional feature circuit cards - Chapter 8 I Standard MAP/5 circuit cards - Chapter 9 NOTE: Before installing circuit cards, refer to Chapter 4, ‘‘Configuring the System’’, to determine where the circuit cards can be located in the MAP/5 as well as which circuit cards your system can accommodate. The MAP/5 is equipped with a backplane providing 8 slots or circuit card mounting positions. The slots are numbered 1 through 8 with position 8 located next to the power supply. Tip/Ring Circuit Cards — AYC10 Tip/ring circuit card(s) are required for the MAP/5. These cards are key to tying into the telephone network and handling calls. See Chapter 7, ‘‘Installing Tip/Ring Circuit Cards’’, for information about setting addresses and jumpers and installing these cards. These card(s) interface between the Lucent Intuity system and the customer premise telephone lines. One T/R card can support up to six lines. The MAP/5 supports up to 3 T/R cards (18 channels), depending upon the offer that the customer has purchased. NOTE: As a general rule, the tip/ring circuit cards should form a contiguous group.

Issue 4.0 October 1996 6-3 Optional Circuit Cards for Selected Features Use these circuit cards for optional features and applications. These include: I Multi-port (eight ports) serial card — Supports DTE or DCE connections, such as terminals or modems — Can install only one card I GP (general purpose) synchronous controller card or the DCIU circuit card — Connects to Lucent switches via a X.25 link — Can install only one card I ACCX (AYC22) card — Supports digital and analog remote connections via DCP and RS-232 links respectively — Offers two DCP ports per card, two or four channels depending on the switch — Can install only one card I Ethernet LAN interface card — Allows Lucent Intuity MAP/5 connection to customer’s LAN — Do NOT use the driver package included with the card — Do NOT cable the LAN before powering up — Can install only one card See Chapter 8 for detailed information on optional feature cards. Standard MAP/5 Circuit Card The standard MAP/5 circuit card is required for basic platform functionality. The manufacturer always equips the MAP/5 with these cards. See Chapter 9, ‘‘Installing Standard MAP/5 Circuit Cards’’, for information about setting addresses and jumpers and installing these cards. The standard MAP/5 cards is the video display controller card. This card provides the interface between the system processor and the video monitor The MAP/5 operates with a system board which supports the 486 CPU and the SCSI controller. The system board has jumper settings and connectors. These are described in Appendix C, ‘‘MAP/5 Hardware Replacement’’.

6-4 Issue 4.0 October 1996 When to Install Circuit Cards in the MAP/5 NOTE: Read Chapter 4, ‘‘Configuring the System’’, to determine slot locations before installing the circuit cards. You may have to install a circuit card in any of these three following situations: I You are assembling and installing the MAP/5 yourself rather than receiving a system that has been factory assembled I You need to replace or verify an existing circuit card I You are adding a new feature which requires a new card General Steps for Circuit Card Installation ! WARNING: Observe proper ESD precautions when handling computer components. Wear a ground wrist strap on your bare skin and connect to a ground. See Chapter 2, ‘‘Getting Started’’ for more details. Follow the steps below to install any circuit card. Read specifics for each card in the following chapters. 1. Verify that the card is on site and appears to be in usable condition, (that is, no obvious shipping damage, etc...) 2. Refer to Chapter 4, ‘‘Configuring the System’’, to confirm that it is the correct type of card for that slot or to determine in which slot the card should be placed. This is not necessary if you are replacing a card and not adding one. 3. If you are currently connected to the telephone network, notify the telephone company that you are disconnecting. They will ask you which extensions are affected. 4. If the system has been operating, perform a system backup. Refer to Intuity Platform Administration and Maintenance for Release 3.0, 585-310-557, for information. 5. Perform a "soft" shutdown, if you have been operating the MAP/5 as a fully loaded system. Refer to Chapter 5, ‘‘Getting Inside the Computer’’, for information. 6. Turn off the front panel power switch and disconnect the power cord. Also disconnect keyboard, monitor, and any other peripheral cords.

Issue 4.0 October 1996 6-5 7. Tag the power plugs with a note indicating that nobody other than yourself should reconnect power to this equipment. 8. Remove the front panel and top cover. See Chapter 5, ‘‘Getting Inside the Computer’’, for more information. 9. Carefully remove any internal connecting cables attached to the circuit cards. Use pull tabs when available to reduce damage to the circuit card connector pin fields. 10. If a new card is being installed, remove the filler for the appropriate slot and save the retaining screw. 11. Verify any jumper or switch settings. Refer to Chapter 7 through Chapter 9. 12. Align the circuit card faceplate and the edge of the circuit card with the circuit card guide and the backplane slot position. The card is now next to the expansion slot. Move the card until it touches the slot. 13. Place your thumbs flat on the edge of the card over the connector and push it into the backplane slot. Firmly push on the card until it is completely seated. 14. Reinstall any internal and/or external cable assemblies that were previously removed, making sure the cable connector pin 1 indicator is mated to the circuit card or pin header. Refer to the appropriate circuit card chapter for additional information on cabling and connections specific to the type of card you are installing. 15. Replace the retaining screw by placing it through the card faceplate opening that is similar to the cover plate previously removed. 16. Replace the top cover and front panel if you have completed work inside the platform. See Chapter 5, ‘‘Getting Inside the Computer’’ for more information. 17. Power up the MAP/5. You have completed this procedure.