FAAC WIFI-PRO2 Installation Instructions Manual

Installation Instructions WIFI-PRO2 / Part No. 4402 PROFESSIONAL INSTALL ONLY Do NOT give this manual to end user! FAAC International Inc. Headquarter & East Coast Operations 3160 Murrell Rd Rockledge, FL 32955 Tel. 800 221 8278 www.faacusa.com FAAC International Inc. West Coast Operations 357 South Acacia Avenue Fullerton, CA 92831 Tip: Site Survey BEFORE you begin. See Page 3! v1.1

Index Section Pages Site Survey 3 Overview of Product 4 A look inside the product 5 Main Intercom Module Detail 6 Keypad Module Detail 6 Power Module Detail 7 Antenna Installation 7 Power to Call Box 8 Relay Wiring Tips 9 APP Install 10 WIFI Setup 10-15 LAN Setup 16-17 Intercom Testing 18 Answering the Call 19-20 Adding Additional APP Users 21 Other Settings 22 Sound Volume & Speech 23 Using The APP 24 Keypad Overview 25 Keypad Programming 25-27 Troubleshooting 28 Warranty 30 Compliance 31

Site Survey WiFi Mbs Slow Fast YES! I have some wifi signal at the gate with my phone! If not, STOP. You will need some form of wifi extender, or repeater, or LAN/CAT5 cable! YES! I have at least 1 Mb UPLOAD speed. If not STOP! This system may operate intermittently remotely or have delayed PUSH notifications. YES! My wifi Internet Security is WPA or WPA2 or better. YES! My wifi network supports 802.11 b/g or n (2.4g frequency networks). Note: This device cannot run on “a” or “s” type networks (these are 5G frequency). SSID 1:____ 2:____ 3:____ YES! The network I am trying to connect to is a single network without duplicate SSID networks of the same name. Please consult with the person that configured the Wi-Fi network on the premise if you need help with these steps.

Overview of Product Microphone Keypad Security screw access Camera Night vision LEDS (short range, up to 5 feet) Speaker Call button

Now let’s have a look inside... Pedestal mounting holes Main intercom module Speaker volume Camera module keypad module Code button Call button Power filter board

Antenna Installation Mount the antenna as high as possible and away from obstructions such as vehicles, shrubs and trees to maximise signal strength. Do NOT mount antenna at ground level. Intercom wall/pillar mounted Pedestal mounted version Antenna cable (do not cut or join). Antenna mounted inside gate or fence to improve range. Note: Ensure you have only one SSID within range of the intercom. If you have a mesh system or multiple repeaters with the same SSID that the intercom can see STOP install. This system will not operate correctly. Ground rod MUST be connected for warranty

Surge protected 110v ! 24v DC PSU 16-gauge MIN Call box 4 Earth Rod (close as possible) 25 feet MAX ! Power to Call Box 1 3 Use minimum 16-gauge wire from the 24v DC adaptor provided to the terminals shown. Maintain manufacturer’s warranty by adhering to the guidelines shown. Use 110v surge protected supply. IF necessary, remove 4 screws and remove the power conditioning module. 2 After fitting the box to the gooseneck, re-fit the module and connect a 14-gauge eart wire to the earth terminal. h Power Consumption: Standby = 80mA Calling Out = 300mA After fitting the box to the gooseneck, re-fit the module and connect a 14-gauge ground wire to the ground terminal.

App Install WIFI Setup Step 1 Step 2 Download and install the app on the end-user’s phone. Search for WiFi PRO 2 and find the icon, or scan the QR code if the phone has a QR scan app. Tip: Be sure to accept ALL permissions during install, otherwise you will experience problems later! Connect 24v DC power with the power supply provided. Loosen top screws Landscape Pedestal Style Open the intercom and connect antenna.

Step 3 Step 4a Step 4b Press and HOLD the code button for more than 3 seconds. A tone will be heard when the button is released. The intercom will now begin to transmit its own wifi network called BELL-XXXXXX (where XXXXXX is the 6 numerical digits from the serial ID number). >3 seconds With the user’s phone, search for available wifi networks and connect to the BELL network. TIP: Your phone needs to be within range of the intercom to detect this network. Wifi passcode Enter the default pass code 123456789 and the users phone should now be connected directly to the intercom. Press CONNECT on android devices and DONE on apple devices.

Step 5a, 5b, 5c Step 5d, 5e After pressing SEARCH, the APP will now search for the intercom and should detect it. Intercom ID will be auto filled. Enter “admin” for the main user. Enter “123456789” as the default password and press the TICK as shown.

Step 6 Step 7a,b,c,d Note: The intercom and phone are directly connected in a point to point link. Although we know the intercom is fully operational, we now need to connect it to the local wifi network. The intercom is now searching the area for wifi networks and will display all compatible networks on the App screen. Press the Video icon to view live video. Note: at close proximity, you will experience acoustic feedback. This is normal. TIP: If you can view live video, and hear acoustics, then this proves that the intercom hardware is working as it should. Should be showing ONLINE status.

Step 7e,f,g Step 8 Ensure the date & time stamp are correct on the system. If this is not correct it will prevent PUSH notifications being sent ot the devices, therefore potentially missed calls. If incorrect follow the steps below to correct: • Go to settings and then time settings, clock icon. • Select the correct time zone and save. • Go back to settings and click on the reboot icon, confirm reboot. • This will correct the time on the intercom. Enter the WIFI PASSCODE for the network which you are connecting to. WARNING: Take care not to enter a typing mistake. The intercom will accept any wifi password and will not know if it is correct or not! Wifi Signal strength must be at least 25%, or you will have problems! Wait 60 seconds. The intercom will now re-boot and attempt to connect to the wifi network with the password you have entered. 60 secs.. If you can see live video and hear audio, the intercom has successfully connected to the network. If for some reason this does not work, try connecting to the wifi network again and double check the wifi password is correct.

Diagnostic Tips 1. Intercom is showing online status, but the video feed shows “fetching”. A. This can be caused by poor power cable extended to the intercom, weak wifi, or too many devices connected to the wifi network and the router is incapable of managing the workload. 2. Intercom is not showing online status. A. This can be caused by incorrect wifi password created, or wifi dropping in and out due to weak signal. 3. I can see video but there is no audio on the phone or there is no audio at the intercom. A: This can be caused by the audio settings being too low on the phone, or permissions for the app were not accepted during app install. Check microphone permissions for the app in the phone settings. 4. The status is showing online, then connecting, then online again. A: This is normal when a phone roams between two wifi connections, or between wifi and data. Make sure the phone is stationary and either has good wifi or a stable data connection. 5. The video is inconsistent at different times of the day A: Make sure the antenna has a clear line of sight and nothing is obstructing it.

LAN Setup (When WiFi signal too weak or too far from signal) This intercom can also be connected to a LAN cable directly from the router or from a repeater or point-to-point wifi bridge device. Note: Ethernet LAN signals can travel 100m/300ft on CAT5 cable. Longer distances will require a powered switch or repeater every 100m/300ft. Step 1 Color Codes: Pin Color 1 Orange / White 2 Orange 3 Green / White 4 Blue 5 Blue / White 6 Green 7 Red / White 8 Red Option 1 Connect RJ45 Ethernet crimped socket. Test with laptop or LAN tester first. Option 2 Use provided spring- release terminals observing colour code shown. Ethernet can travel up to 100 metres (320 feet) on CAT5/CAT6 cable. Longer distances will require a switch every 100 metres (320 feet).

Step 2a, 2b, 2c. Step 2d, 2e Insert the intercom ID. This can be found on the test slip in the box or by following steps 5-7 in WiFi setup. Intercom ID will be auto filled. Enter “admin” for the main user. Enter “123456789” as the default password and press the TICK as shown.

Step 3 Intercom Test Press the call button. If you can see live video and hear audio, the intercom has successfully connected to the network. If for some reason this does not work, test the LAN cable to ensure there are no connection/crimp issues. Intercom Calling… The intercom will send a notification message via GoogleTM PUSH notification service through the internet to the phone. The notification will need to be accepted, the phone unlocked, and then the APP will launch to reveal the visitor and give the user an opportunity to either accept or reject the call..

Answering on Android Swipe down your notification banner when called, and press the Intercom notification. Your phone will now launch the app and you will see a snapshot of the visitor at which point you can answer or decline the call. Press the green icon to accept.

Answering on Apple Note: Various versions of IOS and Android OS will have different notification acceptance techniques. Please refer to online support for your device if needed. Swipe the notification left Press “VIEW” Swipe green icon to answer Phone will now launch app TIP: Make sure ringer switch is ON and volume is turned up. TIP: If you don’t get notifications then check settings/notifications and select the app. TIP: If there is no voice from the speaker at the gate, check the iphone microphone permissions in Settings/privacy/microphone

Adding Additional APP Users Additional users MUST be added with individual usernames. Do NOT use the same username. ADMIN Phone ADMIN Phone ADMIN Phone ADMIN Phone Enter a NEW username & password Note how existing users can be deleted New Phone New Phone New Phone New Phone Be sure to enter NEW username & password as created by the admin phone.

Other Settings Edit Intercom details Ring tones Check APP version Add an intercom (can have up to 6 doors/gates calling one device) Add/edit users Turn off config mode (extra security) Wifi settings & signal strength Set max monitoring time Change relay times (1- 9 secs) Set time zone + (daylight saving adjust) Set max talking time. Set max ringing time (from intercom) Set sound option. Duplex, simplex1, simplex2. Reboot intercom

Sound, Volumes and Speech This intercom is capable of full duplex speech, which means two people can have a conversation and appear to speak at the same time. Since various manufacturers of android phones, iPhones and tablets all differ in acoustic performance, and different users may require varying levels of volume on their own handset, it may be possible to setup some devices in full duplex mode but others may need to be set in half duplex mode (phone user will press to talk). This may also be required if a phone is in a particularly noisy environment, or the intercom is located near a busy main road with high levels of traffic noise. Choose the speech option which best suits the individual and he device being used. + - SPK Suggest 80% MAX volume Suggest 50% MAX volume on Android “Press and Hold” option appears when device set to half duplex 1 or 2.

Using the APP Settings View Camera & listen Thumbnail preview Home Call Log (shows images of visitors whom calls were accepted or previewed on this device. If you took snapshots of a visitor while on a call, view them here. If you took video recordings of visitors, you can view them here. Press to extend talking time Gate/door release 1. Momentary press to TRIGGER. Press and HOLD for 3 seconds to LATCH open. Momentary press again to UNLATCH Record video of visitor to your phone. (some versions of phone need codec installed to play this format). Take pictures of visitors on your phone. Gate/door release 2. Momentary press to TRIGGER. Press and HOLD for 3 seconds to LATCH open. Momentary press again to UNLATCH End call. Android users press BACK button to run in “background” mode or “close app” to save battery. (notifications will launch app again)

Keypad Overview This keypad has 3 outputs, all independent from the intercom/app relays. The diagram below shows the LED indicators which indicate programming and relay status information. RED when incorrect codes entered and outputs are locked out. 1 2 3 4 5 6 7 8 9 * 0 # SLOW FLASHING - in normal standby mode. ON in programming mode. ON when relay 3 activated. GREEN when output 1 activated. RED when output 2 activated. CLEAR when output 3 activated FAST FLASHING – Wrong code entered / error. TIP: After power up, as a security precaution, the keypad cannot be programmed for 60 seconds. Once this time elapses, you may begin. TIP: Flashing amber LED is normal standby mode! Keypad Programming 0 0 0 0 * * Quick start guide 1) Enter programming mode (amber LED should be ON) 1 0 2 0 0 ? ? ? ? # 0 2) Enter a new user code... * * 3) Exit programming mode 4) Enter the new user code to check the relay clicks. Full Keypad programming Enter programming mode.. 0 0 0 0 * * Exit programming mode.. * * Enter a new ENGINEER/INSTALLERS code… Go into programming mode firstly then enter the following sequence… Location 0 1 ? ? ? ? 4-8 digit code Validate # Tip: The engineer code must be the same length as user codes. If using a 6 digit engineers code, then user codes must also be 6 digits long etc. The unit is now in programming mode. Amber LED on the keypad should remain permanently on. 0000 is the default programming passcode. The unit should exit programming mode and the amber LED should start flashing again. Replace ???? with your new ENGINEERS code.

Enter or delete new user/Homeowner codes There are 3 groups of user codes. Group 10 for relay 1, group 20 for relay 2, and group 30 for relay 3. The programming sequence is shown below… Memory locations 000-999 for relay 1 001-100 for relay 2 001-100 for relay 3 1 0 2 0 0 10= relay 1 codes (1000 available) 20= relay 2 codes (100 available) 30= relay 3 codes (100 available) ? ? ? ? # 0 2= add code 5= delete code Pin code 4-8 digits Validate Example: Add user 31 to have access code 5555 operating relay 2…. 2 0 2 0 3 5 5 5 5 # 1 Group 2 Add code Location 31 Pin code 5555 Validate Programming relay output times and modes… ? ? 0 1 - 0 = start / stop toggle mode (latching) 1-99999 = seconds momentary operation 9 9 9 9 9 or # 51=relay1 52=relay2 53=relay3 Validate Delete a user code even if you don’t know the code… ? ? 5 ? ? ? # 10=relay1 20=relay2 30=relay3 Delete code ID location to be deleted Validate Delete an entire group of codes ? ? 0 9 9 9 # 10=relay1 group 20=relay2 group 30=relay3 group Super delete code Validate Programming super user codes… A super user code can activate any of the 3 relays Location 0 2 ? ? ? ? 4-8 digit code Validate #

Restoring defaults When in programming mode, you can enter the following sequence… 9 9 9 9 # When the engineers/installers code is forgotten…. 1) Wire a push button (or replicate with wire link) across the Egress terminal and (-)GND. 2) Switch off power for 1 minute. 3) Switch ON power. 4) during the first 60 seconds, press the EG button once to enable the function. 5) Enter the following code.. 8 0 0 8 * * The keypad should now be in programming mode, ready to accept new data. Change the installers/engineers code now as per instructions above. Using the keypad Using the standard codes… Once you have exited out of programming mode, simply enter the user code. Using super user codes ? ? ? ? # 1 Activate output 1 ? ? ? ? # 2 Activate output 2 ? ? ? ? # 3 Activate output 3

Troubleshooting It is worth remembering that when you install this intercom, you are literally only supplying 25% of the overall system. The other 75% already exists with the customer. Namely the router, the wifi network, and the phones or devices. Anything can go wrong with any part of that entire system. Therefore, it is a useful exercise to attempt to prove to the customer that the intercom hardware is working and operational before attempting to diagnose the root cause, especially when connected wirelessly to a network. If the intercom is connected via wifi to the network, it is very useful to press and hold the code button on the board, then connect the phone DIRECTLY to the BELL wifi network (must be within wifi range of intercom). Open the app, and show the customer that when the phone is connected directly to the intercom, there is video and two way speech. The job is then to find out what part of the installation or overall system is causing the problem since the intercom hardware has been proven as operational. We can say without doubt that when we do get hardware failures, the above process will not work and you will not get video and voice to the phone in a direct connection like this. Below are the most common causes of problems with installs, starting with the most common first. Problem/error Symptoms caused Solution Wrong power cable (too thin) installed from 24v adaptor to the intercom, or power adaptor too far from intercom. Delayed push notifications, video lag, voice problems, freezing, relays not opening the gate. Change the power cable to specifications shown within this manual. Additional user added incorrectly. Can randomly display status “id already in use” When an additional user was being added, the process was done incorrectly. Additional users MUST be added by the admin device first, with separate usernames created for each. The new usernames and passwords must be used by the new devices as shown in this manual to logon to the intercom. Change History Top version Panel version PCB version Firmware version IOS app version Android app version 1 2 1.0 4.11.12.21.20171121 1 1

Warranty Terms To the original purchaser only: FAAC International, Inc., warrants, for twenty-four (24) months from the date of invoice, the gate operator systems and other related systems and equipment manufactured by FAAC S.p.A. and distributed by FAAC International, Inc., to be free from defects in material and workmanship under normal use and service for which it was intended provided it has been properly installed and operated. FAAC International, Inc.’s obligations under this warranty shall be limited to the repair or exchange of any part of parts manufactured by FAAC S.p.A. and distributed by FAAC International, Inc. Defective products must be returned to FAAC International, Inc., freight prepaid by purchaser, within the warranty period. Items returned will be repaired or replaced, at FAAC International, Inc.’s option, upon an examination of the product by FAAC International, Inc., which discloses, to the satisfaction of FAAC International, Inc., that the item is defective. FAAC International, Inc. will return the warranted item freight prepaid. The products manufactured by FAAC S.p.A. and distributed by FAAC International, Inc., are not warranted to meet the specific requirements, if any, of safety codes of any particular state, municipality, or other jurisdiction, and neither FAAC S.p.A. or FAAC International, Inc., assume any risk or liability whatsoever resulting from the use thereof, whether used singly or in combination with other machines or apparatus. Any products and parts not manufactured by FAAC S.p.A. and distributed by FAAC International, Inc., will carry only the warranty, if any, of the manufacturer. This warranty shall not apply to any products or parts thereof which have been repaired or altered, without FAAC International, Inc.’s written consent, outside of FAAC International, Inc.’s workshop, or altered in any way so as, in the judgment of FAAC International, Inc., to affect adversely the stability or reliability of the product(s) or has been subject to misuse, negligence, or accident, or has not been operated in accordance with FAAC International, Inc.’s or FAAC S.p.A.’s instructions or has been operated under conditions more severe than, or otherwise exceeding, those set forth in the specifications for such product(s). Neither FAAC S.p.A. nor FAAC International, Inc., shall be liable for any loss or damage whatsoever resulting, directly or indirectly, from the use or loss of use of the product(s). Without limiting the foregoing, this exclusion from liability embraces a purchaser’s expenses for downtime or for making up downtime, damages for which the purchaser may be liable to other persons, damages to property, and injury to or death of any persons. FAAC S.p.A. or FAAC International, Inc., neither assumes nor authorizes any person to assume for them any other liability in connection with the sale or use of the products of FAAC S.p.A. or FAAC International, Inc. The warranty herein above set forth shall not be deemed to cover maintenance parts, including, but not limited to, hydraulic oil, filters, or the like. No agreement to replace or repair shall constitute an admission by FAAC S.p.A. or FAAC International, Inc., of any legal responsibility to effect such replacement, to make such repair, or otherwise. This limited warranty extends only to wholesale customers who buy directly through FAAC International, Inc.’s normal distribution channels. FAAC International, Inc., does not warrant its products to end consumers. Consumers must inquire from their selling dealer as to the nature and extent of that dealer’s warranty, if any. This warranty is expressly in lieu of all other warranties expressed or implied including the warranties of merchantability and fitness for use. This warranty shall not apply to products or any part thereof which have been subject to accident, negligence, alteration, abuse, or misuse or if damage was due to improper installation or use of improper power source, or if damage was caused by fire, flood, lightning, electrical power surge, explosion, wind storm, hail, aircraft or vehicles, vandalism, riot or civil commotion, or acts of God.

Regulatory Compliance FCC Id: 2ALPX-WIFI-IBK Grantee: Advanced Electronic Solutions Global Ltd This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Output power listed is conducted. This device must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has 20MHz and 40 MHz bandwidth modes. EU-RED Declaration of Conformity Manufacturer: Advanced Electronic Solutions Global Ltd Address: Unit 4C, Kilcronagh Business Park, Cookstown, Co Tyrone, BT809HJ, United Kingdom We/I declare, that the following equipment (Video intercom), part numbers: Wifi-iBK, wifi-iB, wifi-ABK, wifi-AB, wifi-BD, wifi-BEK, wifi-BEik, wifi-Bei, wifi-BFT-KPAD Complies with the following essential requirements: EN 301 489-1 V2.2.0 (2017-03) (Electro-Magnetic compliance) EN 301-489-17 V3.2.0 (2017-03) (Electro-Magnetic compliance) EN 62479:2010 (Maximum output power) EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 (Electrical Safety) This product is not a complete product until fully installed. It is therefore considered a component part of an overall system. The installer is responsible to check that the end installation complies with local regulatory requirements. This equipment forms part of a “fixed installation”