Polycom VVX 300 Quick User Manual

Copyright  2013, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications. Page 1 of 2 Polycom® VVX® 300 and VVX® 310 Business Media Phones Quick User Guide For phones running Polycom® UC Software 4.1.4 or later Basic Phone Features Customizing Your Phone Applies to phones running SIP 3.0.2 or later. For detailed information please consult the Star2Star Phone and Features Guide, available for view/download via the Star2Star Knowledge Base at: https://support.star2star.com/ Phone Views Your phone has four main Views: Home, Calls, Active Call, and Lines View (the default). Change Views: For Home View, press From Home View, press to display either Lines, Calls or Active Call View. Home View Home View displays icons you can select to access phone functions. Use the right, left, up and down arrow keys to display more icons. Lines View Lines View displays phone Lines, Favorites and soft keys. If your phone is idle, you can press the Line key to access the Dialer. Calls View Calls View displays a list of all your calls. Call color indicates call status: Medium gray: Active call. Dark gray: Incoming call. White: Held call. Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call. Entering Data Use the dialpad keys to enter information. To backspace, press . To type with the dialpad keys, press a key repeatedly to view the character options and stop to select. To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0 and # keys. Calls Only one call can be active at one time. You may use the handset, speakerphone or headset for calls. During a call, you can change modes by picking up the handset or by pressing or . If you navigate away from your call(s), press to see Active Call or Calls view again. When in Calls view, switch to Lines view by pressing More > Lines. Switch back to Calls view by pressing More > Calls. Placing Calls: Pick up the handset, or press or . Enter the phone number and press Send. Or, enter the phone number first, then press Dial, pick up the handset or press or . From Lines View: Press the phone Line key, enter the phone number and press Send. From Home View: Select New Call using the left and right arrow keys. Enter the phone number and press Send. Note: You may place calls quickly by selecting a recent call or Favorite, or tap a contact’s phone number in the Contact Directory. Answering calls: Press or tap Answer, pick up the handset or press . To answer a new call while on an active call, tap Answer. The current call will be held. Ending calls: To end an active call, replace the handset, press or . Or, press End Call. To end a held call, navigate to Calls View and highlight the held call. Press Resume and press End Call. Holding calls: From Calls view, press Hold or . Remember to highlight the call first. To resume a held call, press Resume or again.

Copyright  2013, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications. Page 2 of 2 Transferring calls: From Calls View, press Transfer or , and call the other party. When you hear the ring back tone or after you talk with the other party, press Transfer or . Press Blind to complete a transfer without waiting for the ringback tone. Forwarding calls: To enable call forwarding, press Forward from Home or Lines view. Select the forwarding type to enable, type a forwarding number, and press Enable. To disable call forwarding, press Forward from Home or Lines view. Select the forwarding type to disable, and press Disable. To enable per-call forwarding: As your phone rings, press Forward, enter the forwarding number, and press Forward. Star2Star Call Park and Retrieve 1. During an incoming call, press the More soft key. 2. Press Park soft key. 3. The caller will be parked in the first available Park position. 4.The caller will hear music or message on hold if configured on your system. 5. Press illuminated Park key to retrieve the call. Placing conference calls: Call the first party. After the call connects, press More and select Confrnc. Dial and connect with the second party, and press Confrnc again. From Lines or Calls View, you may: Press Hold to hold the conference. Press End Call to remove yourself from the call but keep the other participants connected. Press Manage to manage each participant (if available). Press Split to end the conference and hold all participants. Note: If you have an active and held call, press Join to set up a conference. Favorites Favorites are contacts you call most often. Favorites display in your Favorites list. A smaller number of Favorites displays in Lines view. Viewing your Favorites list: Press and select Directories > Favorites. Making a contact a Favorite: Navigate to your Contact Directory and select the contact. Press Info, press More, and select Add to Favorites. Press Yes to confirm. Dialing a Favorite: Press the Favorite from Home or Lines view or from your Favorites list. Viewing recent calls From Lines view, do one of the following: Press , select Directories and select Recent Calls to view your Recent Calls list. Press the right arrow key to view the recent Placed Calls. Press the left arrow key to view the recent Received Calls. Press the down arrow key to view the recent Missed Calls. Press the up arrow key to view Favorites. Saving recent callers to your directory: From your Recent Calls list, press Sort to sort and order calls. Press Type to display only certain calls or select a call record to call the person. Contact Directory To select a contact from the Contact Directory, press . Viewing your directory: Select Directories from Home view. Press Contact Directory on the Directory screen. Adding a contact: To add or edit a contact in your local phone directory: Access the Star2Star Web Portal and navigate to the Individual Phone Settings section for your phone. Click the Speed Dials link to add contacts and other options to your phone. For more detailed instruction follow the Star2Star Phone and Features Guide available for view/download via the Star2Star Web Portal. Adding contact directly to phone: Navigate to your Contact Directory and press Add. Type the contact’s information and press Save. To make a contact a Favorite, enter a Favorite Index number. (Note): If adding contact directly into phone, be aware when rebooting the phone, that contact information will be lost Updating contact information: Navigate to your Contact Directory and select the contact. Press Info, press Edit, update the contact’s information and press Save. Deleting a contact: Navigate to your Contact Directory and select the contact. Press Info, press Delete and press Yes to confirm. Searching for a contact: Navigate to your Contact Directory and press Search. Enter search criteria and press Search. Dialing a contact from your Directory: Navigate to your Contact Directory and select the contact. From the contact’s information screen, select the contact’s phone number. Note: A star indicates a Favorite. Listening to Voice Mail Select Messages from Home View or press and select Message Center. Press Connect and follow the prompts. Muting the Microphone During a call, press so other parties cannot hear you. To disable Mute, press again. This applies to calls using the handset, headset and speakerphone. Do Not Disturb To disable ringing, press DND from Home or Lines View. When Do Not Disturb is enabled, the DND icon displays in the status bar and beside the appropriate Line key. Press to disable DND. Adjusting Volume To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing. Caller Pickup 1. To pick up a call ringing a specific phone that is not ringing as part of a Ring Group, dial *8xxx (xxx being the extension of the ringing phone). 2. For example your neighbor’s phone extension 112 is ringing. You would dial *8112 to pickup that call. 3. To pick up a call on any ringing phone dial *8. Updating Ringtones To change the incoming call ringtone, select Settings from Home View and press Basic > Ring Type. Select the desired ringtone. To set a ringtone for a contact, navigate to your Contact Directory and select the contact. Press Edit, update the contact’s ring type and press Save. Speed Dial Use the Star2Star Web Portal https://portal.star2star.com/ to configure speed dial buttons in individual phone settings. When configured on your phone, press the designated speed dial key to dial out the preset number.